344 Client Insights jobs in the United States
Client Insights Lead
Posted 3 days ago
Job Viewed
Job Description
Job Title: Client Insights Lead
Location: New York Preferred; Remote Considered
About This Role:
Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the client's changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.
What You'll Do:
-
Senior key contact for small to mid-sized client accounts or select accounts within large enterprise accounts with no supervision
-
Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage, and issue resolution
-
Serves as an internal expert on each assigned account
-
Proactively identify opportunities to improve client deliverables, anticipate client needs, offer creative solutions, and handoff upsell opportunities to the sales team
-
Maintains a strong knowledge of client's industry, competitive space and role in the market, including competitors, customers, and emerging trends
-
Establishes strong and productive relationships with client accounts, in-person and virtually
-
Proactively shares strategies and communications with sales leads to grow, improve and amplify relationships with clients
-
Works closely with internal Comscore teams to communicate client needs and provide feedback.
-
Regularly volunteers to handle ad-hoc requests, and is a significant resource to the larger Comscore organization
-
Partners with Product leads to translate client and team feedback related to data and products in order to influence the product roadmap and direction
-
Trains and mentors junior team members
What You'll Need:
-
6+ years of Client Success experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
-
Experienced in creating value for clients through data insights and client-focused consultation
-
Focused on a collaborative approach to problem solving
-
Ability to mentor and train junior members of the team
-
Ability to work autonomously and independently under little supervision
-
Compensation: $90,000-$102,000; Commensurate with Experience
About Comscore
At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
*LI-ML1
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.
Client Insights Lead
Posted 16 days ago
Job Viewed
Job Description
**Location: New York Preferred; Remote Considered**
**About This Role:**
Develops and maintains long-term client relationships by serving as an internal advocate and client liaison. Understands the client's changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.
**What You'll Do:**
+ Senior key contact for small to mid-sized client accounts or select accounts within large enterprise accounts with no supervision
+ Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage, and issue resolution
+ Serves as an internal expert on each assigned account
+ Proactively identify opportunities to improve client deliverables, anticipate client needs, offer creative solutions, and handoff upsell opportunities to the sales team
+ Maintains a strong knowledge of client's industry, competitive space and role in the market, including competitors, customers, and emerging trends
+ Establishes strong and productive relationships with client accounts, in-person and virtually
+ Proactively shares strategies and communications with sales leads to grow, improve and amplify relationships with clients
+ Works closely with internal Comscore teams to communicate client needs and provide feedback.
+ Regularly volunteers to handle ad-hoc requests, and is a significant resource to the larger Comscore organization
+ Partners with Product leads to translate client and team feedback related to data and products in order to influence the product roadmap and direction
+ Trains and mentors junior team members
**What You'll Need:**
+ 6+ years of Client Success experience in a client-facing position within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
+ Experienced in creating value for clients through data insights and client-focused consultation
+ Focused on a collaborative approach to problem solving
+ Ability to mentor and train junior members of the team
+ Ability to work autonomously and independently under little supervision
+ Compensation: $90,000-$102,000; Commensurate with Experience
**About Comscore**
At Comscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
**EEO Statement:** We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
*LI-ML1
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference.
Data Scientist - Client Insights Specialist
Posted 3 days ago
Job Viewed
Job Description
Data Scientist - Client Insights Specialist
New York City, New York, United States
Software and Services
Summary
Posted: Aug 20, 2025
Weekly Hours: 40
Role Number:
At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses! Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass.
Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone!
Description
The Advertising Platform's Data Insights team is seeking a Client Insights Specialist for our App Store ads business! You'll join a new team that evaluates, sources, refines, and presents powerful insights to help our advertising customers get the most value out of their investment in Apple Ads.
This team’s data-driven and sophisticated analytical approaches use internal and external data sets to identify key opportunities (e.g., improving advertiser understanding of marketplace dynamics; assisting in design and execution of advertiser experimentation; conducting client pilots for new insights; analyzing unique, client-specific opportunities).
In this role, you will identify the right metrics and work with our external-facing sales team to articulate strong narratives to our customers. As such, this individual needs the right analytical skill, storytelling prowess, and cross-functional experience. This individual will:
-
Highlight themes of insights which will have the most impact and pilot new insights
-
Use sophisticated data analytics and statistical methodologies to extract impactful insights, piloting new metrics across a breadth of strategic clients with the goal of furthering their business goals
-
Develop the appropriate positioning and pitch framework to share key findings with various senior marketing, user acquisition, data science and C-suite customer personas, sometimes challenging preconceived notions about app advertising
-
Measure and track the impact of client interactions and classes of insights on advertiser performance and spend
-
Ensure that proposed datasets and insights honor Apple Adsʼ privacy principles
-
Travel 10-30% of the time (varies by quarter)
Minimum Qualifications
-
3+ years of experience as a consultant, data scientist or business analytics/intelligence professional.
-
1+ years of work experience with data wrangling skills with Python/Pandas.
-
1+ years of work experience with SQL for pulling and manipulating data.
-
Experience with in-person client interactions, specifically senior executives, and knowledge to also work with business intelligence (BI) and data science experts.
-
Strong communication skills and ability to distill information from large data sets and results into simple concepts and actionable insights for a variety of audiences.
-
Deep knowledge of sophisticated analytical techniques and statistical methods.
-
A strong passion for BI and analytics with the ability to work closely with business teams, understand business requirements, and handle sophisticated projects related to data-driven initiatives.
-
Experience being part of a team with a revenue growth directive.
-
Bachelor's degree in a related field of study, or equivalent industry experience.
Preferred Qualifications
-
2+ years of experience in the digital advertising industry
-
Experience with media mix modeling
-
Experience with Ads Measurement, Attribution and incrementality testing
-
Search engine marketing expertise, app-install marketing, and channel partners (e.g., agencies, mobile measurement)
-
Extraordinary understanding of digital advertising landscape and critical metrics for web / mobile / apps
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Data Scientist - Client Insights Specialist
Posted 4 days ago
Job Viewed
Job Description
Data Scientist - Client Insights Specialist
Cupertino, California, United States
Software and Services
Summary
Posted: Aug 20, 2025
Weekly Hours: 40
Role Number:
At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses! Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass.
Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone!
Description
The Advertising Platform's Data Insights team is seeking a Client Insights Specialist for our App Store ads business! You'll join a new team that evaluates, sources, refines, and presents powerful insights to help our advertising customers get the most value out of their investment in Apple Ads.
This team’s data-driven and sophisticated analytical approaches use internal and external data sets to identify key opportunities (e.g., improving advertiser understanding of marketplace dynamics; assisting in design and execution of advertiser experimentation; conducting client pilots for new insights; analyzing unique, client-specific opportunities).
In this role, you will identify the right metrics and work with our external-facing sales team to articulate strong narratives to our customers. As such, this individual needs the right analytical skill, storytelling prowess, and cross-functional experience. This individual will:
-
Highlight themes of insights which will have the most impact and pilot new insights
-
Use sophisticated data analytics and statistical methodologies to extract impactful insights, piloting new metrics across a breadth of strategic clients with the goal of furthering their business goals
-
Develop the appropriate positioning and pitch framework to share key findings with various senior marketing, user acquisition, data science and C-suite customer personas, sometimes challenging preconceived notions about app advertising
-
Measure and track the impact of client interactions and classes of insights on advertiser performance and spend
-
Ensure that proposed datasets and insights honor Apple Adsʼ privacy principles
-
Travel 10-30% of the time (varies by quarter)
Minimum Qualifications
-
3+ years of experience as a consultant, data scientist or business analytics/intelligence professional.
-
1+ years of work experience with data wrangling skills with Python/Pandas.
-
1+ years of work experience with SQL for pulling and manipulating data.
-
Experience with in-person client interactions, specifically senior executives, and knowledge to also work with business intelligence (BI) and data science experts.
-
Strong communication skills and ability to distill information from large data sets and results into simple concepts and actionable insights for a variety of audiences.
-
Deep knowledge of sophisticated analytical techniques and statistical methods.
-
A strong passion for BI and analytics with the ability to work closely with business teams, understand business requirements, and handle sophisticated projects related to data-driven initiatives.
-
Experience being part of a team with a revenue growth directive.
-
Bachelor's degree in a related field of study, or equivalent industry experience.
Preferred Qualifications
-
2+ years of experience in the digital advertising industry
-
Experience with media mix modeling
-
Experience with Ads Measurement, Attribution and incrementality testing
-
Search engine marketing expertise, app-install marketing, and channel partners (e.g., agencies, mobile measurement)
-
Extraordinary understanding of digital advertising landscape and critical metrics for web / mobile / apps
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Client Experience & Insights Analyst
Posted 3 days ago
Job Viewed
Job Description
*CLIENT EXPERIENCE & INSIGHTS ANALYST - Officer or AVP based on candidate experience level
WHAT IS THE OPPORTUNITY?
The CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve:
-
Gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs to ensure the CX team is delivering what is required of business stakeholders.
-
End-to-end creation and implementation CX programs and leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results.
-
Assist the team in procuring strategic and actionable client insights and recommendations through primary and secondary research in support of business objectives contributing to City National's growing culture of customer-centricity.
WHAT WILL YOU DO?
-
Collaborate with CX team members to define holistic CX measurement programs
-
Assist in defining CX performance metrics for specific service and digital experiences
-
Generate insights using survey analytics tools, and package insights into impactful presentations
-
Assist in creating presentations, and present to a peer and mid-level stakeholders across the organization
-
Help assess new data sources for service & digital insights
-
Provide administrative or functional support to other team members as needed
-
Assist in the development of Qualtrics dashboards to enable real-time insights during and after a survey is in-progress
-
Help manage quantitative and qualitative research initiatives conducted by 3rd party research partners and/or in-house
-
All other appropriate duties as required.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications *
-
Bachelor's Degree or equivalent
-
Minimum 4 years of experience in a CX, market/customer research, or data analysis-related role
-
Minimum 4 years of experience with Microsoft Office
-
Preferred but not required: Minimum 4 years of experience with CX/survey-related platforms (especially Qualtrics)"
WHAT'S IN IT FOR YOU?
Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
-
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
-
Generous 401(k) company matching contribution
-
Career Development through Tuition Reimbursement and other internal upskilling and training resources
-
Valued Time Away benefits including vacation, sick and volunteer time
-
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
-
Career Mobility support from a dedicated recruitment team
-
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Client Experience & Insights Analyst
Posted 2 days ago
Job Viewed
Job Description
WHAT IS THE OPPORTUNITY?
The CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve:
* Gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs to ensure the CX team is delivering what is required of business stakeholders.
* End-to-end creation and implementation CX programs and leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results.
* Assist the team in procuring strategic and actionable client insights and recommendations through primary and secondary research in support of business objectives contributing to City National's growing culture of customer-centricity.
WHAT WILL YOU DO?
* Collaborate with CX team members to define holistic CX measurement programs
* Assist in defining CX performance metrics for specific service and digital experiences
* Generate insights using survey analytics tools, and package insights into impactful presentations
* Assist in creating presentations, and present to a peer and mid-level stakeholders across the organization
* Help assess new data sources for service & digital insights
* Provide administrative or functional support to other team members as needed
* Assist in the development of Qualtrics dashboards to enable real-time insights during and after a survey is in-progress
* Help manage quantitative and qualitative research initiatives conducted by 3rd party research partners and/or in-house
* All other appropriate duties as required.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* Minimum 4 years of experience in a CX, market/customer research, or data analysis-related role
* Minimum 4 years of experience with Microsoft Office
* Preferred but not required: Minimum 4 years of experience with CX/survey-related platforms (especially Qualtrics)"
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Client Experience & Insights Senior Analyst
Posted 2 days ago
Job Viewed
Job Description
WHAT IS THE OPPORTUNITY?
The Senior CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. This individual will also procure strategic and actionable client insights and recommendations through primary and secondary research in support of business objectives contributing to City National's growing culture of customer-centricity.
WHAT WILL YOU DO?
* Define holistic CX measurement programs
* Define CX performance metrics for specific service and digital experiences
* Generate and "QA" insights using survey analytics tools, and package insights into impactful presentations
* Create presentations for and present to a variety of senior stakeholders across the organization
* Assess new data sources for service & digital insights
* Develop Qualtrics dashboards to enable real-time insights during and after a survey is in-progress
* Analyze survey results, including quantitative and qualitative/text analysis via software such as Qualtrics, Excel, SPSS, Q, or SAS
* In partnership with vendor partners, analyze service interaction data, such as unstructured voice and text analytics in the call center via software such as Qualtrics, Tethr, or NICE Analytics
* Serve as a chief administrative contact for critical team functions, including vendor management, contract/SOW management, and compliance reviews
* Consult on/manage quantitative and qualitative research initiatives conducted by 3rd party research partners and/or in-house
* All other appropriate duties as required.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* Minimum 6 years of experience in a CX, market/customer research, or data analysis-related role
* Minimum 6 years of experience with Microsoft Office
* Minimum 2 years of experience with CX/survey-related platforms (especially Qualtrics)"
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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Market Research
Posted today
Job Viewed
Job Description
Our client, a leader in the manufacturing powersports industry, is seeking a Market Research Specialist to join their Consumer Insights team.
This role will focus on executing a wide range of survey-based research projects through Qualtrics , supporting internal clients across survey programming, data analysis, dashboarding, and reporting. You’ll work independently but also collaborate with a team of survey and CX experts.
Key Responsibilities
- Partner with internal clients to scope, program, and launch surveys via Qualtrics
- Build dashboards, analyze survey data, and develop clear, actionable reports
- Support panel management and incentive management within owner communities
- Act as a subject matter expert for the team’s use of Qualtrics; maintain/update process documentation
- Assist with Customer Satisfaction surveys and CX programs (dashboards, troubleshooting, basic tasks)
What We’re Looking For
- Direct survey experience (Qualtrics strongly preferred; other platforms considered)
- Hands-on experience with survey programming, analysis, and reporting
- Self-directed and comfortable working independently in a fast-paced environment
- Strong organizational and process-management skills
- BS/BA degree and experience in a business or corporate environment
Work Environment
- Hybrid: 2 days onsite in Greater Minneapolis Area
- Standard hours: 8am–5pm CT (with flexibility; majority availability 9–4 CT)
- Corporate office setting, minimal to no travel
Market Research Specialist
Posted today
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Job Description
Our client, a leader in the power sports industry, is seeking an experienced Market Research Specialist for a 12+ month contract assignment in Plymouth, MN. This role is hybrid.
JOB SUMMARY
The Market Research Specialist will be responsible for executing a broad range of surveys and online activities using the Qualtrics platform. The Specialist will work directly with internal clients to assess needs and manage execution of projects which include survey programming, survey analysis, and reporting writing. This role will support several people on the team and collaborate with a few other survey and CX experts in the company.
- ESSENTIAL DUTIES AND RESPONSIBILITIES Support the Consumer Insights team by executing research projects on the Qualtrics platform. Understand objectives, collaborate on drafting a survey, program, create dashboards as needed, conduct basic survey analysis, and create basic research reports.
- Manage the day-to-day needs of several owner communities on the Qualtrics platform including panel management, incentive management, and survey deployment.
- Be the team’s subject matter expert on all aspects of our use of Qualtrics. Update or create process documentation as needed.
- Be knowledgeable on the basics of all the Customer Satisfaction surveys, executing some basic tasks to support CX programs, helping colleagues access dashboards and get answers to their questions.
- SKILLS & KNOWLEDGE BS/BA degree
- Experience with Qualtrics for survey execution, or experience on a similar platform and ability to learn a new platform.
- Experience in a business environment
- Self-motivated and able to work effectively in a fast-paced culture
- Process oriented, ability to manage multiple projects and streamline process.
Pay Rate $29.69 - $31.69 per hour
Market Research Lead
Posted today
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Job Description
Title: Market Research Lead
Location: San Francisco Bay Area
Compensation: $140-170k + equity and LTI's
Contact: Lindsey Bartlett
Our client, an AI research startup is redefining how primary market research is conducted. The company’s end-to-end platform uses advanced AI to automate expert interviews and streamline insight delivery, helping clients in private equity, Fortune 500 companies, and the life sciences industry move faster and smarter.
Key Responsibilities
- Lead research projects from kickoff through insight delivery, using AI-enabled tools and workflows
- Configure and manage intelligent agents that conduct automated qualitative interviews
- Develop repeatable templates, workflows, and documentation to drive consistency and efficiency
- Provide input to product and engineering teams to evolve platform capabilities based on real-world research needs
- Translate complex research goals into clear, executable project plans
- Help establish best practices and contribute to a culture of experimentation and continuous improvement
Qualifications
- 4–8+ years of experience in market research, research operations, or a related role
- Strong understanding of mixed-methods research
- Proven ability to manage projects independently and deliver clear, actionable insights
- Interest in working with AI tools and exploring new methods of executing research
- Comfortable building systems and processes in a fast-moving, startup environment