438 Client Relations Associate jobs in Jacksonville

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Location: Jacksonville, FL | Hybrid (6 days/month)

Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving? At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by guiding the use of our various software and services offerings. Does the prospect of joining a company voted the Best Place to Work in Jacksonville excite you? Do you want a career and not just a job? Then you should talk to us.

*CS Reps go through a training program for up to 8 weeks with a variety of checkpoints built in. Passing exams and final certification, as well as proving your ability to perform the job throughout this process, is required to stay employed at SS&C Advent. Will you accept this challenge?

What We'll Provide:

• Excellent training based on 30+ years of industry experience.
• Well-defined career paths.
• Access to technology, such as SQL, UNIX, and Linux.
• A teamwork-based culture.
• Issues (low-volume, high-complexity) and assignments that will challenge you daily.
• An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.

What You Will Get To Do:

• As a Product Representative for the Client Services (CS) Group, you will provide great service to Advent Software's clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.

What You Will Bring:

• Strong customer focus and ability to manage and exceed clients' expectations for support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis/resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Ability to understand and convey client business requirements to senior-level resources for escalation.
• Working knowledge of MS Windows, MS Office, system architecture, and environments.
• Flexibility to support market hours.
• Occasional weekend on-call availability needed to satisfy Advent's 24x7 Global support model.
• A Bachelor's Degree.

Advantageous and preferred:

• A degree in MIS, computer science, economics, or finance.
• 1-2 years of work experience in financial services or accounting.
• Experience with Advent Geneva/APX or another portfolio accounting application.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at

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SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Product Representative Location: Jacksonville, FL | Hybrid (6 days/month) Get To Know The Team: Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving? At SS&C Advent Client Support, we help Client Support, Representative, Support, Client

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Location: Jacksonville, FL | Hybrid (6 days/month)

Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving? At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by guiding the use of our various software and services offerings. Does the prospect of joining a company voted the Best Place to Work in Jacksonville excite you? Do you want a career and not just a job? Then you should talk to us.

*CS Reps go through a training program for up to 8 weeks with a variety of checkpoints built in. Passing exams and final certification, as well as proving your ability to perform the job throughout this process, is required to stay employed at SS&C Advent. Will you accept this challenge?

What We'll Provide:

• Excellent training based on 30+ years of industry experience.
• Well-defined career paths.
• Access to technology, such as SQL, UNIX, and Linux.
• A teamwork-based culture.
• Issues (low-volume, high-complexity) and assignments that will challenge you daily.
• An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.

What You Will Get To Do:

• As a Product Representative for the Client Services (CS) Group, you will provide great service to Advent Software's clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.

What You Will Bring:

• Strong customer focus and ability to manage and exceed clients' expectations for support.
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis/resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.
• Ability to understand and convey client business requirements to senior-level resources for escalation.
• Working knowledge of MS Windows, MS Office, system architecture, and environments.
• Flexibility to support market hours.
• Occasional weekend on-call availability needed to satisfy Advent's 24x7 Global support model.
• A Bachelor's Degree.

Advantageous and preferred:

• A degree in MIS, computer science, economics, or finance.
• 1-2 years of work experience in financial services or accounting.
• Experience with Advent Geneva/APX or another portfolio accounting application.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at

SS&C Technologies offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Works with business partners across multiple business f Support Specialist, Client Support, Technical Support, Specialist, Lead, Skills, Business Services

Overview:

Job Purpose

Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. This role is client facing and acts independently or as a member of a team responsible for providing technical support as well as support of ICE Mortgage Servicing Platform and associated distributed applications. Serves as a point of escalation for production and operational support and collaborates with the customer, online users, and product owners.

Responsibilities

• Assist other ICE departments by providing professional and industry expertise as needed.
• Works directly with the client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Coordinates and executes testing for multiple, major applications.
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
• Serves as an intermediary during technical discussions
• Preparation and review of trending statistics
• Understanding of file monitoring and management; MPLS, NDM, Cisco and WAN preferred
• Understanding of a Mainframe system, file management and file movement theories
• Familiarity with web service calls, client server type applications and support
• Understanding of networks and network configurations
• Strong technical and analytical background
• Ability to interact with all levels of management
• Performs other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or the equivalent combination of education, training, or work experience
• Requires 7+ years of experience in a product support role.
• Previous consulting, implementation or client facing experience.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Familiarity with and understanding of the interfaces and integration processes between the Distributed Systems and MSP applications preferred.
• Experience with ICE products, services, and capabilities.
• Strong analytical skills used to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner.
• Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships.
• Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint)
• Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
• Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
• Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies.
• Ability to utilize judgment in decision making process
• Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients.

#LI-MA2

Overview:

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

• Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
• Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
• Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

• A Bachelor's degree or the equivalent combination of education, training, or work experience.
• Prior Mortgage Servicing experience
• Mortgage servicing product experience (i.e. MSP) highly preferred
• Functional knowledge in the following area(s) may be required:
• Escrow Analysis
• Insurance, including:
• PMI/MIP
• Optional
• Hazard
• Taxes
• Payoffs
• Customer Service
• Tracking,including:
• Disaster
• Task
• Paid in Full

• Familiarity with ICE Mortgage products and services
• In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
• Awareness of system-development protocol
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas

Serves as a team contributor with expertise in mortgage Special Loans and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex p Support Specialist, Client Support, Technical Support, Specialist, Client, Business Services, Mortgage

Overview:

Job Purpose

The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Associate endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business. The Client Support Associate may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.

Products supported include: MLS, Paragon, Paragon Connect

Responsibilities

• Performs customer support functions via phone and email
• Reviews legal descriptions to establish identity of property
• Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
• Investigates property value and/or property exemption discrepancies
• Researches tax and fee discrepancies for mortgage closings, title issues
• Keeps abreast of changes in state property tax/fee laws
• Performs other related duties as assigned.

Knowledge and Experience

• A high school diploma or GED is required for this role
• Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
• Real Estate experience preferred
• Excellent customer service skills
• Ability to apply knowledge from one situation to the next to solve problems
• Ability to handle projects commensurate with job expectations
• Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Excellent oral and written communication skills
• Flexibility, versatility, dependability
• Ability to prioritize and manage work in fast paced high volume environment

#LI-MA2

The Client Support Associate acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Su Client Support, Associate, Support, Property Tax, Support Analyst, Service, Retail