770 Client Relations Manager jobs in Dallas
Sr Client Relations Manager
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Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.
Join Us on Our Journey
We are currently looking for a Senior Client Relations Managerto join our team.
Reporting to the Client Relations Leadership Team, this position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients, resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.
This role develops, executes, and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.
This elevated role requires a strategic mindset, strong planning skills, the ability to lead by influence, effective communication skills, and a strong ownership mentality. Success requires the Senior Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client's portfolio performance, responses to issues, and ensure overall effective client performance management.
Qualifications include:
- Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
- 10+ years' experience in client relationship management
- 5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
- Demonstrated experience servicing clients in a fast-paced, dynamic work environment
- Previous experience leading projects and cross-functional project teams
- Strong customer service orientation
- Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)
- Strong financial and technical aptitude
- Strong verbal and written communication skills
- Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
- Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
- Solid decision-making abilities coupled with sound judgement
- Strong organizational skills; effective time management for self and team
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
- Client-focused with strong execution skills and results orientation
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to effectively manage self and others through change; high learning agility
- Collaborative and consultative work style; high team-orientation
- Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
- Demonstrated ability to foster an environment of positive engagement and trust
- Ability to establish credibility by recognizing/ supporting the company's culture, values, and priorities
- Professional maturity, integrity, and ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
Submit Your Resume to Learn More
Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hiring range for this position is $145,000.00 annually
- This position is eligible for an annual discretionary bonus
Fay Cares
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service
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About Us:
With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, façade panels and cut-to-size items; our west coast facility is home to the country's largest selection of pre-fabricated countertops and vanity tops.
Position: Shipping Clerk/Customer Service
Job Summary:
The Shipping Clerk is responsible for preparing, processing, and verifying shipments to ensure timely and accurate delivery of goods. This role involves coordinating with carriers, maintaining shipping records, and ensuring compliance with company policies and shipping regulations.
Key Responsibilities:
1. Order Processing & Tracking:
Process customer orders accurately and efficiently.
Monitor order status, track shipments, and provide updates to customers.
Coordinate with warehouse teams to ensure timely order fulfillment.
Customer Support & Communication:
Respond to customer inquiries via phone, email, or chat regarding orders, returns, and product availability.
- Resolve customer complaints, delays, or shipping issues professionally.
Provide product and inventory information as needed.
Returns & Exchanges:
Process returns, exchanges, and refunds according to company policies.
Coordinate with the warehouse team to manage returned goods.
Data Entry & Record Keeping:
Maintain accurate customer and order records in the company's database.
Generate reports on order statuses, delays, and customer concerns.
Coordination with Warehouse & Logistics:
Communicate with warehouse staff to verify stock levels and order status.
Work with shipping carriers (FedEx, UPS, USPS, etc.) to resolve delivery issues.
Problem Resolution:
Investigate and resolve discrepancies in orders, shipments, or billing.
- Escalate complex issues to management when necessary.
Qualifications & Skills:
- High school diploma or equivalent.
- Previous experience in shipping, receiving, or warehouse roles preferred.
Basic computer skills (Microsoft Office, inventory systems).
Strong attention to detail and organizational skills.
Bilingual (English/Spanish) is required.
Work Environment:
- Distribution center setting.
- Fast paced with deadlines.
- May require overtime during peak seasons.
If you're ready to elevate your career within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience. Join Best Cheer Stone in delivering excellence and innovation to our clients
Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
CUSTOMER SERVICE AND SUPPORT
Posted today
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The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
CUSTOMER SERVICE AND REPRESENTATIVE
Posted 1 day ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
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