What Jobs are available for Client Relations in Orlando?
Showing 7 Client Relations jobs in Orlando
Client Support Manager
32806 Orlando, Florida
TAIT Towers
Posted 3 days ago
Job Viewed
Job Description
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.
With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
**Position Purpose**
The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.
**Essential Responsibilities / Accountabilities**
+ Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
+ Provide feedback from customers on product quality and features.
+ Follow TAIT QHSE and global Service & Support policies and procedures.
+ Maintain client relationships ensuring clients are satisfied with the services provided.
+ Manage and exceed client expectations to agree on clear scope, schedule, and contract.
+ Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
+ Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
+ Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
+ Manage and schedule resources in collaboration with resource management teams.
+ Work proactively, taking the initiative where necessary and with minimum supervision.
+ Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
+ Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
+ Work within a global team of technical support professionals delivering the best in support services to our clients.
+ Visit sites and meet with clients to maintain relationships and develop new ones when required.
+ Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
+ Adhere to all company safety policies and procedures.
+ Attend meetings, seminars, and training sessions as required.
+ Perform assigned duties according to the policies and expectations prescribed by the company.
To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.
Other duties may be assigned to meet business needs.
**Behavioral Competencies**
+ Team Leadership: Ability to lead and motivate a team to achieve departmental goals.
+ Communication: Strong communication skills for effective team collaboration and reporting.
+ Problem-Solving: Proficiency in identifying and addressing issues within the team or department.
+ Performance Management: Skill in setting clear performance expectations and providing feedback.
+ Time Management: Effective time and resource management to meet deadlines and objectives.
+ Adaptability: Ability to adapt to changing priorities and work environments.
+ Delegation: Skill in delegating tasks and responsibilities to team members.
+ Conflict Resolution: Managing conflicts within the team and fostering a positive work environment.
+ Decision-Making: Sound decision-making skills within the scope of the team or department.
+ Customer Focus: Ensuring products or services meet customer needs and expectations.
**Minimum Qualifications**
+ HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
+ 5+ years experience working in a customer support or management role preferably in the entertainment industry.
+ Experience planning projects with complex logistics and hard deadlines.
+ Proficiency in MS Office Suite.
+ Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
+ Proficient in written and verbal communication skills with a level of honesty and integrity
+ Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
+ Comfortable providing feedback from customers on product quality and features to internal stakeholders
+ TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
**Working Conditions and Physical Effort**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).
Work conditions of the role are:
+ Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
+ Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
+ Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.
#LI-AB1
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
**Position Purpose**
The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.
**Essential Responsibilities / Accountabilities**
+ Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
+ Provide feedback from customers on product quality and features.
+ Follow TAIT QHSE and global Service & Support policies and procedures.
+ Maintain client relationships ensuring clients are satisfied with the services provided.
+ Manage and exceed client expectations to agree on clear scope, schedule, and contract.
+ Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
+ Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
+ Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
+ Manage and schedule resources in collaboration with resource management teams.
+ Work proactively, taking the initiative where necessary and with minimum supervision.
+ Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
+ Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
+ Work within a global team of technical support professionals delivering the best in support services to our clients.
+ Visit sites and meet with clients to maintain relationships and develop new ones when required.
+ Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
+ Adhere to all company safety policies and procedures.
+ Attend meetings, seminars, and training sessions as required.
+ Perform assigned duties according to the policies and expectations prescribed by the company.
To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above.
Other duties may be assigned to meet business needs.
**Behavioral Competencies**
+ Team Leadership: Ability to lead and motivate a team to achieve departmental goals.
+ Communication: Strong communication skills for effective team collaboration and reporting.
+ Problem-Solving: Proficiency in identifying and addressing issues within the team or department.
+ Performance Management: Skill in setting clear performance expectations and providing feedback.
+ Time Management: Effective time and resource management to meet deadlines and objectives.
+ Adaptability: Ability to adapt to changing priorities and work environments.
+ Delegation: Skill in delegating tasks and responsibilities to team members.
+ Conflict Resolution: Managing conflicts within the team and fostering a positive work environment.
+ Decision-Making: Sound decision-making skills within the scope of the team or department.
+ Customer Focus: Ensuring products or services meet customer needs and expectations.
**Minimum Qualifications**
+ HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
+ 5+ years experience working in a customer support or management role preferably in the entertainment industry.
+ Experience planning projects with complex logistics and hard deadlines.
+ Proficiency in MS Office Suite.
+ Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
+ Proficient in written and verbal communication skills with a level of honesty and integrity
+ Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
+ Comfortable providing feedback from customers on product quality and features to internal stakeholders
+ TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
**Working Conditions and Physical Effort**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.).
Work conditions of the role are:
+ Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
+ Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
+ Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location.
#LI-AB1
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
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0
Private Wealth Management Relationship Specialist
32806 Orlando, Florida
Regions Bank
Posted 3 days ago
Job Viewed
Job Description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Private Wealth Management Relationship Specialist assists in the coordinated delivery of a broad range of bank products and services (trust, insurance, deposits, credit, mortgage, investment, etc.) to affluent clients. This role is responsible for rendering an extraordinarily high level of services to private wealth management clients and supporting the Private Wealth management team's effort to grow and retain clients.
**Primary Responsibilities**
+ Facilitates day to day basic transactional needs of the client base, including processing deposits, payments, transfers or other routine transactions
+ Enters and maintains appropriate client records in CRM tools, loan closing document preparation and assistance
+ Responds to client requests for information and assists with basic inquiries, within appropriate level of authority, including the processing of documentation for overdrafts and monitoring of various first line of defense risk activities
+ Supports sales efforts by assisting with information for scheduling appointments, making follow up telephone calls, and preparing and maintaining client marketing materials
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to for more information.
**Requirements**
+ High School Diploma or GED and two (2) years general banking, paralegal, or client support experience OR a Bachelor's degree
**Preferences**
+ Bachelor's degree in a business related field
+ One (1) year of Private Wealth administration, Trust Support administration or related experience
+ Fundamental understanding of Wealth Management processes
**Skills and Competencies**
+ Proactive and thorough in developing comprehensive client correspondence.
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc)
+ Proven analytical and problem-solving skills, including attention to detail
+ Strong collaboration and relationship building skills
+ Strong organizational and customer service skills
+ Strong written and verbal communication skills
Trust experience preferred.
_This position may be filled at a higher level depending on the candidate's qualifications and relevant experience._
_Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to work in the United States on a full-time basis._
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$43,500.00 USD
**_Median:_**
$52,540.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Jacksonville Florida Main
**Location:**
Jacksonville, Florida
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Private Wealth Management Relationship Specialist assists in the coordinated delivery of a broad range of bank products and services (trust, insurance, deposits, credit, mortgage, investment, etc.) to affluent clients. This role is responsible for rendering an extraordinarily high level of services to private wealth management clients and supporting the Private Wealth management team's effort to grow and retain clients.
**Primary Responsibilities**
+ Facilitates day to day basic transactional needs of the client base, including processing deposits, payments, transfers or other routine transactions
+ Enters and maintains appropriate client records in CRM tools, loan closing document preparation and assistance
+ Responds to client requests for information and assists with basic inquiries, within appropriate level of authority, including the processing of documentation for overdrafts and monitoring of various first line of defense risk activities
+ Supports sales efforts by assisting with information for scheduling appointments, making follow up telephone calls, and preparing and maintaining client marketing materials
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to for more information.
**Requirements**
+ High School Diploma or GED and two (2) years general banking, paralegal, or client support experience OR a Bachelor's degree
**Preferences**
+ Bachelor's degree in a business related field
+ One (1) year of Private Wealth administration, Trust Support administration or related experience
+ Fundamental understanding of Wealth Management processes
**Skills and Competencies**
+ Proactive and thorough in developing comprehensive client correspondence.
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc)
+ Proven analytical and problem-solving skills, including attention to detail
+ Strong collaboration and relationship building skills
+ Strong organizational and customer service skills
+ Strong written and verbal communication skills
Trust experience preferred.
_This position may be filled at a higher level depending on the candidate's qualifications and relevant experience._
_Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to work in the United States on a full-time basis._
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$43,500.00 USD
**_Median:_**
$52,540.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Jacksonville Florida Main
**Location:**
Jacksonville, Florida
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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1
Parts and Service Customer Relations Manager- Southeast Business Center
32789 Orlando, Florida
Stellantis
Posted 1 day ago
Job Viewed
Job Description
Mopar is seeking a skilled and empathetic Customer Relations Manager to lead customer experience resolution efforts across the regional dealer network. This role is responsible for managing escalated customer issues, including disputes, buybacks, and customer care cases, while working closely with Area Managers, dealership staff, and internal teams. The Customer Relations Manager will serve as a key advocate for customer satisfaction and retention, ensuring timely and effective resolution of concerns and promoting a culture of service excellence.
Key Responsibilities:
- Customer Case Management: Oversee and resolve escalated customer issues, including disputes, buybacks, and complex care cases, in coordination with dealers and internal teams.
- Field Collaboration: Partner with Area Managers and dealership personnel to investigate concerns, implement solutions, and improve customer experience processes.
- Retention & Satisfaction: Drive initiatives aimed at increasing customer satisfaction and retention through proactive issue resolution and service recovery strategies.
- Process Improvement: Identify recurring issues and recommend process enhancements to reduce future customer complaints and improve dealer responsiveness.
- Training & Support: Support dealership staff and Area Managers with training and resources to improve customer handling and communication practices.
- Compliance & Documentation: Ensure all customer cases are documented accurately and handled in accordance with Mopar policies and regulatory requirements.
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2
Client Operations Support Professional - Application Administration
32795 Lake Mary, Florida
Fiserv
Posted today
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Operations Support Professional - Application Administration
**About your role:**
You will support administration, optimization, and day-to-day operations of contact center application platforms at Fiserv, ensuring high availability and alignment with business needs. The role partners with IT, operations, and vendors to maintain workforce management, knowledge management, performance management, call recording, and quality tools, driving reliable platform performance and measurable operational outcomes.
**What you'll do:**
+ Administer and maintain the application side of contact center platforms, including configuration, user/profile management, and permissions.
+ Monitor system performance and proactively identify and remediate issues to minimize downtime and service impact.
+ Coordinate vendor and internal-team activities for upgrades, patches, and platform enhancements; support testing and cutover activities.
+ Analyze application usage and operational data to recommend configuration and process improvements that improve availability and efficiency.
+ Manage access controls and ensure compliance with data security and privacy requirements across contact center applications.
+ Maintain detailed documentation of system configurations, workflows, runbooks, and troubleshooting procedures.
+ Support technology rollouts, migrations, and integrations; assist with training and change management activities for new features.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 2+ years of experience in a call center or contact center
+ Experience with using workforce management systems, call recording and quality management tools and knowledge management applications.
+ Experience in troubleshooting common issues related to computer and phone systems.
+ Bachelor's degree or 3+ years of equivalent combination of educational background, related experience, and/or military experience.
**Experience that would be great to have:**
+ Experience with SQL databases
+ Hands-on experience building contact-center reports and dashboards in Power BI.
+ Familiarity with AWS/Azure-hosted contact center deployments.
+ Scripting or automation experience (PowerShell, Python) for administrative automation.
**How you'll work:**
+ This role requires the use of a computer and audio equipment.
+ This role requires flexibility to work overtime, including weekends and holidays.
**Sponsorship:**
+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
**Benefits at Fiserv:**
+ Fuel Your Life program to support physical, financial, social, and emotional well-being
+ Paid holidays and generous time away policies
+ No-cost mental health support through Employee Assistance Programs
+ Living Proof program to recognize your peers' extra effort with points used for rewards
+ Eight Employee Resource Groups to foster a collaborative culture
+ Unparalleled professional growth with training, development, and internal mobility opportunities
+ Retirement planning and discounted shares with the Employee Stock Purchase Plan
+ Medical, dental, vision, life, and disability insurance options available day one
+ Tuition assistance and reimbursement program
+ Paid parental, caregiver, and military leave
**Salary Range:**
$50,000.00-$68,000.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Operations Support Professional - Application Administration
**About your role:**
You will support administration, optimization, and day-to-day operations of contact center application platforms at Fiserv, ensuring high availability and alignment with business needs. The role partners with IT, operations, and vendors to maintain workforce management, knowledge management, performance management, call recording, and quality tools, driving reliable platform performance and measurable operational outcomes.
**What you'll do:**
+ Administer and maintain the application side of contact center platforms, including configuration, user/profile management, and permissions.
+ Monitor system performance and proactively identify and remediate issues to minimize downtime and service impact.
+ Coordinate vendor and internal-team activities for upgrades, patches, and platform enhancements; support testing and cutover activities.
+ Analyze application usage and operational data to recommend configuration and process improvements that improve availability and efficiency.
+ Manage access controls and ensure compliance with data security and privacy requirements across contact center applications.
+ Maintain detailed documentation of system configurations, workflows, runbooks, and troubleshooting procedures.
+ Support technology rollouts, migrations, and integrations; assist with training and change management activities for new features.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 2+ years of experience in a call center or contact center
+ Experience with using workforce management systems, call recording and quality management tools and knowledge management applications.
+ Experience in troubleshooting common issues related to computer and phone systems.
+ Bachelor's degree or 3+ years of equivalent combination of educational background, related experience, and/or military experience.
**Experience that would be great to have:**
+ Experience with SQL databases
+ Hands-on experience building contact-center reports and dashboards in Power BI.
+ Familiarity with AWS/Azure-hosted contact center deployments.
+ Scripting or automation experience (PowerShell, Python) for administrative automation.
**How you'll work:**
+ This role requires the use of a computer and audio equipment.
+ This role requires flexibility to work overtime, including weekends and holidays.
**Sponsorship:**
+ You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
**Benefits at Fiserv:**
+ Fuel Your Life program to support physical, financial, social, and emotional well-being
+ Paid holidays and generous time away policies
+ No-cost mental health support through Employee Assistance Programs
+ Living Proof program to recognize your peers' extra effort with points used for rewards
+ Eight Employee Resource Groups to foster a collaborative culture
+ Unparalleled professional growth with training, development, and internal mobility opportunities
+ Retirement planning and discounted shares with the Employee Stock Purchase Plan
+ Medical, dental, vision, life, and disability insurance options available day one
+ Tuition assistance and reimbursement program
+ Paid parental, caregiver, and military leave
**Salary Range:**
$50,000.00-$68,000.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Is this job a match or a miss?
View Now
3
Sr. Client Service & Product Support Specialist
32794 Maitland, Florida
ADP
Posted 3 days ago
Job Viewed
Job Description
ADP is hiring a **Senior Client Service - Product Support Specialist -- Tax.**
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you seeking an inclusive environment with a culture of collaboration and belonging?_
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Service at ADP, visit** you'll do:**
+ **Be the Tax Expert.** You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
+ **Be a Trusted Advisor and Problem Solver.** You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
+ **Build Relationships.** You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
+ You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
+ **Demonstrate Client Focus.** You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
**TO SUCCEED IN THIS ROLE:**
+ You have at least four years of client service and/or call center experience OR a minimum of six years of Insurance/Financial Institution experience.
+ Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
+ You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
+ Experience noted above OR
+ Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**BONUS POINTS FOR THESE:**
+ At least three years of Payroll Tax experience is preferred.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impacton the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply today!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you seeking an inclusive environment with a culture of collaboration and belonging?_
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Service at ADP, visit** you'll do:**
+ **Be the Tax Expert.** You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
+ **Be a Trusted Advisor and Problem Solver.** You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
+ **Build Relationships.** You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
+ You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
+ **Demonstrate Client Focus.** You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
**TO SUCCEED IN THIS ROLE:**
+ You have at least four years of client service and/or call center experience OR a minimum of six years of Insurance/Financial Institution experience.
+ Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
+ You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
+ Experience noted above OR
+ Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**BONUS POINTS FOR THESE:**
+ At least three years of Payroll Tax experience is preferred.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impacton the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply today!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Is this job a match or a miss?
View Now
4
Client Service & Product Support Specialist / Customer Service / Technical Support
32794 Maitland, Florida
ADP
Posted 3 days ago
Job Viewed
Job Description
**ADP is hiring a Client Service & Product Support Specialist** for the ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home.
**WorkMarket by ADP** is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.
WHAT YOU'LL DO:
**What you can expect on a typical day**
**Provide Enterprise Level Support.** You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions.
**Prioritize.** You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.
**Problem Solve.** Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
**TO SUCCEED IN THIS ROLE:**
+ **Positive Self-Starter.** You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
+ **Problem Solver.** The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.
+ **Time Management** You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.
+ **Curiosity for Technology** You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives 'in the grey' where process is regularly iterated based on the GTM nature of the product
**EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS:**
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
+ 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.
+ The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills
+ Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed
+ Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus
**To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.**
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
Bonus points for these:
+ Previous contact center experience
+ Help desk experience
+ Customer service experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
**WorkMarket by ADP** is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.
WHAT YOU'LL DO:
**What you can expect on a typical day**
**Provide Enterprise Level Support.** You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions.
**Prioritize.** You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.
**Problem Solve.** Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
**TO SUCCEED IN THIS ROLE:**
+ **Positive Self-Starter.** You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
+ **Problem Solver.** The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.
+ **Time Management** You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.
+ **Curiosity for Technology** You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives 'in the grey' where process is regularly iterated based on the GTM nature of the product
**EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS:**
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
+ 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.
+ The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills
+ Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed
+ Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus
**To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.**
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
Bonus points for these:
+ Previous contact center experience
+ Help desk experience
+ Customer service experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Is this job a match or a miss?
View Now
5
AVP, Account Management & Fraud Special Implementations
32701 Altamonte Springs, Florida
Synchrony
Posted 1 day ago
Job Viewed
Job Description
Job Description:
**Role Summary/Purpose:**
The AVP of Account Management Transactional Fraud (AMTF) Special Implementations is a position reporting to the VP, Account Management Transactional Fraud (AMTF) Special Implementations. This is an individual contributor position. This role is responsible for supporting ongoing Account Management initiatives (existing or new functionalities), and therefore requires strong hands-on data analytical skills using SAS and knowledge of certain Fiserv processes. The primary focus areas are data analytics, validation and reporting activities, establishing and enhancing controls, implementation of existing and new initiatives per requirements, and assisting in testing/execution of account actions.
**_Our Way of Working_**
**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**
**Essential Responsibilities:**
+ Extract data using Data Warehouse tables to perform data analytics, reporting, sizing of accounts, identify potential gaps and execution anomalies
+ Maintain strong quality control for the team's execution projects by managing testing and validation activities (based on applicable Data Warehouse tables or using Fiserv). Propose and establish new Controls as applicable
+ Provide critical support for various account management initiatives, such as credit card Mass Reissues, credit card Upgrades/Migrations, Non-Mon and Datalink updates to Fiserv, Conversions/Deconversions/Terminations of portfolios, Credit Line Increase/Decrease
+ Responsible for the monitoring of Experian Commercial Bureau refresh process, validating of TransUnion Consumer bureau refresh process, validating of MLA (Military Lending Act) fields on Fiserv, executing Liquidated Clients clean-up of accounts, assisting in credit bureau Annual Audit
+ Create and maintain SOPs (standard operating procedures) and document end-to-end processes to successfully manage implementations, validate tests results, and prevent errors
+ Work closely with requestors (including Account Management Strategy team) to understand the requirements and new functionalities in scope. Provide subject matter expertise and guidance for the testing, execution and post-production validation
+ Validate new account setups ensuring that necessary fields are populated and passed over to Fiserv and applicable Data Warehouse tables
+ Perform other duties and/or special projects as assigned
**Qualifications/Requirements:**
+ 5+ years of hands-on experience with Base SAS using SAS Studio, SAS EG, or similar software. Ability to create and update SAS codes, merge tables, independently review and summarize results, and make recommendations on next steps
+ 3+ years of experience working with Fiserv screens and/or with Fiserv data
+ 3+ years of work experience in M cycle and Production validation of Fiserv processes
+ Ability to produce Non-Mon and Datalink files to Fiserv in applicable file layouts using SAS
+ Capability to enhance/establish and automate controls/reports/validations
+ Knowledge of essential Data Warehouse tables (or ability to learn independently)
+ Attention to detail, timely and efficient follow ups, proactive tracking of action items and deliverables. Ability to work effectively with a wide range of end users, demonstrated leadership skills, precise communication and ability to interpret requirements
+ Curious and investigative mindset for data and analytics. Ability to independently connect the dots between data findings and business impact
+ PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software applications
+ Experience documenting end-to-end process flows and SOP's (standard operating procedures)
**Desired Characteristics:**
+ Understanding of Consumer and Commercial lending data, products, and practices
+ Experience with Fiserv processes (such as credit card Mass Reissues, credit card Upgrades/Migrations, Non-Mon and Datalink processing, Credit Line updates, account Closures, Adverse Actions)
+ Familiar with credit bureau data and capability to assist the team in annual credit bureau audits
+ Willingness and desire to learn new skills independently and quickly
+ Experience engaging and working with other teams to clarify requirements and gain alignment on projects/deliverables
+ Bachelor's degree preferred in computer programming, IT, finance, business, economics, or other quantitative field (or 10+ years of relevant work experience, in lieu of a Bachelor's degree)
**Grade/Level: 10**
The salary range for this position is **75,000.00 - 130,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
**Eligibility Requirements:**
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Our Commitment:**
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.
**Reasonable Accommodation Notice:**
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at . Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
**Job Family Group:**
Credit
**Role Summary/Purpose:**
The AVP of Account Management Transactional Fraud (AMTF) Special Implementations is a position reporting to the VP, Account Management Transactional Fraud (AMTF) Special Implementations. This is an individual contributor position. This role is responsible for supporting ongoing Account Management initiatives (existing or new functionalities), and therefore requires strong hands-on data analytical skills using SAS and knowledge of certain Fiserv processes. The primary focus areas are data analytics, validation and reporting activities, establishing and enhancing controls, implementation of existing and new initiatives per requirements, and assisting in testing/execution of account actions.
**_Our Way of Working_**
**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**
**Essential Responsibilities:**
+ Extract data using Data Warehouse tables to perform data analytics, reporting, sizing of accounts, identify potential gaps and execution anomalies
+ Maintain strong quality control for the team's execution projects by managing testing and validation activities (based on applicable Data Warehouse tables or using Fiserv). Propose and establish new Controls as applicable
+ Provide critical support for various account management initiatives, such as credit card Mass Reissues, credit card Upgrades/Migrations, Non-Mon and Datalink updates to Fiserv, Conversions/Deconversions/Terminations of portfolios, Credit Line Increase/Decrease
+ Responsible for the monitoring of Experian Commercial Bureau refresh process, validating of TransUnion Consumer bureau refresh process, validating of MLA (Military Lending Act) fields on Fiserv, executing Liquidated Clients clean-up of accounts, assisting in credit bureau Annual Audit
+ Create and maintain SOPs (standard operating procedures) and document end-to-end processes to successfully manage implementations, validate tests results, and prevent errors
+ Work closely with requestors (including Account Management Strategy team) to understand the requirements and new functionalities in scope. Provide subject matter expertise and guidance for the testing, execution and post-production validation
+ Validate new account setups ensuring that necessary fields are populated and passed over to Fiserv and applicable Data Warehouse tables
+ Perform other duties and/or special projects as assigned
**Qualifications/Requirements:**
+ 5+ years of hands-on experience with Base SAS using SAS Studio, SAS EG, or similar software. Ability to create and update SAS codes, merge tables, independently review and summarize results, and make recommendations on next steps
+ 3+ years of experience working with Fiserv screens and/or with Fiserv data
+ 3+ years of work experience in M cycle and Production validation of Fiserv processes
+ Ability to produce Non-Mon and Datalink files to Fiserv in applicable file layouts using SAS
+ Capability to enhance/establish and automate controls/reports/validations
+ Knowledge of essential Data Warehouse tables (or ability to learn independently)
+ Attention to detail, timely and efficient follow ups, proactive tracking of action items and deliverables. Ability to work effectively with a wide range of end users, demonstrated leadership skills, precise communication and ability to interpret requirements
+ Curious and investigative mindset for data and analytics. Ability to independently connect the dots between data findings and business impact
+ PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software applications
+ Experience documenting end-to-end process flows and SOP's (standard operating procedures)
**Desired Characteristics:**
+ Understanding of Consumer and Commercial lending data, products, and practices
+ Experience with Fiserv processes (such as credit card Mass Reissues, credit card Upgrades/Migrations, Non-Mon and Datalink processing, Credit Line updates, account Closures, Adverse Actions)
+ Familiar with credit bureau data and capability to assist the team in annual credit bureau audits
+ Willingness and desire to learn new skills independently and quickly
+ Experience engaging and working with other teams to clarify requirements and gain alignment on projects/deliverables
+ Bachelor's degree preferred in computer programming, IT, finance, business, economics, or other quantitative field (or 10+ years of relevant work experience, in lieu of a Bachelor's degree)
**Grade/Level: 10**
The salary range for this position is **75,000.00 - 130,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
**Eligibility Requirements:**
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
**Our Commitment:**
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.
**Reasonable Accommodation Notice:**
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at . Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
**Job Family Group:**
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