199,638 Client Service Representatives jobs in the United States
Client Service Support
Posted 2 days ago
Job Viewed
Job Description
Job Functions, Duties, Responsibilities and Position Qualifications:
Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?
This opportunity is (full-time )position.
In this role, you will:
- Provide patients, clients, and the laboratory team with exceptional service right over the phone!
- Work in a call center environment.
- Champion safety, compliance, and quality control.
All you need is:
- High School Diploma or equivalent
- 1 year of experience working in a call center or in the laboratory
- Exceptional communication skills
- Top notch typing proficiency (at least 35wpm), including 10-key
- Ability to thrive in a fast-paced environment
Bonus points if you've got:
- Associate's Degree or Medical Assistant training
- 2+ years of laboratory training or experience in specimen collection and processing
- Data entry experience in a production environment
We'll give you:
- Appreciation for your work
- A feeling of satisfaction that you've helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging we're a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40Work Shift:
2nd Shift (United States of America)Job Category:
Laboratory OperationsCompany:
Mark & Kambour LLCSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Client Service Support
Posted 2 days ago
Job Viewed
Job Description
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?
This opportunity is a full-time position.
In this role, you will:
- Provide patients, clients, and the laboratory team with exceptional service right over the phone!
- Work in a call center environment.
- Champion safety, compliance, and quality control.
All you need is:
- High School Diploma or equivalent
- 1 year of experience working in a call center or in the laboratory
- Exceptional communication skills
- Top notch typing proficiency (at least 35wpm), including 10-key
- Ability to thrive in a fast-paced environment
Bonus points if you've got:
- Associate's Degree or Medical Assistant training
- 2+ years of laboratory training or experience in specimen collection and processing
- Data entry experience in a production environment
We'll give you:
- Appreciation for your work
- A feeling of satisfaction that you've helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging we're a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours: 40
Work Shift: 2nd Shift (United States of America)
Job Category: Laboratory Operations
Company: Mark & Kambour LLC
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Client Service Support
Posted 2 days ago
Job Viewed
Job Description
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovatio Client Service, Support, Service, Healthcare, Retail
Client Service Support
Posted today
Job Viewed
Job Description
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clients Liaisi.
Client Service Support
Posted 13 days ago
Job Viewed
Job Description
Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Quality is in our DNA -- is it in yours?
Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
Location: Miami Lakes, FL
Days: Monday - Friday
Hours: 8:00 AM - 5:00 PM
Full-time: Benefit Eligible
In this role, you will:
- Provide patients, clients, and the laboratory team with exceptional service right over the phone!
- Work in a call center environment.
- Champion safety, compliance, and quality control.
All you need is:
- High School Diploma or equivalent
- 1 year of experience working in a call center or in the laboratory
- Exceptional communication skills
- Top notch typing proficiency (at least 35wpm), including 10-key
- Ability to thrive in a fast-paced environment
Well give you:
- Appreciation for your work
- A feeling of satisfaction that youve helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging were a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Scheduled Weekly Hours:
40Work Shift:
2nd Shift (United States of America)Job Category:
Laboratory OperationsCompany:
Mark & Kambour LLCSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Client Service
Posted today
Job Viewed
Job Description
Todays environment requires businesses to rapidly address dynamic conditions to optimize earnings and cash. Riveron helps public and private organizations improve business performance, align the enterprise operating model for growth, and achieve strategic objectives.
Riveron brings functional leadership, subject matter expertise, and proprietary tools to align business performance with growth and strategic objectives. We target your core operational and financial performance drivers to improve profitability, increase spend effectiveness, and improve overall working capital.
Our Performance Improvement services include Finance Transformation, Financial Planning & Analysis, Integration & Carve Out Services, Shared Services Optimization, Operations & Supply Chain, Program & Change Management, and Profit Enhancement.
Who You Are:- Bachelor's in Business, Management Information Systems (MIS), Computer Science, or related field of study.
- 8+ years of relevant experience in a consulting/advisory role, corporate FP&A, sales and operations planning, data warehousing, ETL, and blended reporting.
- Knowledge of various analytics platforms and data visualization tools, with the ability to use these tools to derive meaningful insights. Technical skills include:
- Advanced proficiency in SQL.
- Knowledge and experience with data platforms/storage/warehousing (e.g., Microsoft Fabric, Snowflake, Domo, Microsoft Azure, Microsoft PowerAutomate).
- Experience with data visualization tools (e.g., Tableau, PowerBI).
- A proven track record in data analytics and performance visualization, including successful solution rollout and governance.
- Working knowledge of business processes (order to cash, procure to pay, record to report, sales and operations planning/integrated business planning), with the capability to collaborate cross-functionally across sales, accounting, finance, and IT departments.
- Excellent written and verbal communication skills, capable of presenting complex technical information clearly and concisely to diverse audiences.
- Player coach to lead and develop team members on leading practice for data analysis, data visualization.
- You have a passion for developing and maintaining client relationships.
- You get the job done and have fun doing it.
- You thrive in an ever-changing, dynamic work environment.
- You readily identify problems and instinctively look for solutions.
- You enjoy participating in internal and external company initiatives such as community service, training, recruiting, and firm events.
- You have the ability and desire to travel as required based on client location.
- Use data solutions and reporting functional skillset to advise clients and develop solutions to a variety of problems related to people, process, and technology optimization. Projects may span across the Business Transformation segment and could include FP&A, M&A, and more.
- Partner directly with clients to support their needs and deliver high-quality projects.
- Provide technical guidance and expertise to clients on data-related projects.
- Develop data governance and master data management strategies.
- Develop reports, presentations, and other client-facing deliverables.
- Own planning of and successful delivery against project budget and workstreams.
- Participate actively in the development of junior team members both in client and internal settings by providing coaching and performance feedback, and fostering a team-based working culture.
At Riveron, we partner with clientsfrom global multinationals to high-growth private entitiesto solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.
Check us out on social media:
LinkedIn Glassdoor Instagram Facebook
Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Fraud Alert
Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.
#J-18808-LjbffrClient Service Coordinator Support Services
Posted 4 days ago
Job Viewed
Job Description
Managed Mobile, Inc. ( an industry leading provider of mobile fleet maintenance and fleet management services in California, is hiring a full-time Client Service Coordinator.
The Client Service Coordinator will be reporting to the Group Manager, Operations Services, and will be located in our Placentia corporate office.
The Client Service Coordinator is a multi-faceted role that is highly interactive within the operations department. The Client Service Coordinator, Support Services will perform a core role of responsibility but will be cross trained in multiple disciplines in order to provide additional added value to the operational team. The Client Service Coordinator will work with multiple teams regularly in order to achieve daily, weekly and monthly goals as defined by the team, leaders and business. It is expected that the Client Service Coordinator operate as a shared resource among multiple teams and divisions as a standard practice. The Client Service Coordinator will receive direction from multiple leaders within the organization on a regular basis. It is critical that the Client Service Coordinator has an innate ability to be highly functional within multiple teams simultaneously.
Core Role Concentration(s):
Parts:
- Work closely with Area Service Managers, technicians, suppliers and other team members to determine the proper parts required for current and future needs
- Ability to create part quotes as necessary
- Ensure all parts sourcing requirements are met daily, weekly and monthly and report all results to the appropriate Area Service Manager.
- Ability to present parts data and articulate to peers and the management teams as required
- Ability to solidify vendor and supplier relationships with both OEM and aftermarket providers
- Determine the optimal and most price effective manner to deliver parts
- Maintain and build out the supplier portfolio to ensure best pricing and on demand parts requirements.
- Demonstrate flexibility and an ability to respond timely and efficiently to clients, suppliers, peers and MMI Management
- Participate in supplier selections and pricing negotiations.
- Assess complex part problems and identify with a high level of accuracy solutions to address in an efficient and timely manner
- Ability to use a multitude of online parts sourcing and research tools
- Work closely with warehouse team to monitor parts locations and assist in GOG (Cost of Goods) management through oversight of returns
Billing:
- Verify accuracy of billing data and revise any errors when working with Fleetvision 360
- Prepare itemized invoices and complete /close purchase orders in Fleetvision 360
- Review/Audit documents such as purchase orders, charge slips, or other billing records for accuracy, then record in the system for billing
- Answer e-mail/mail or telephone inquiries regarding billing
- Verify data from invoices to ensure accuracy
- Analyzing Data or Information
- Resolve any discrepancies/issues with invoices/clients
- Organizing, Planning, and Prioritizing work within the team environment
- Assist with opening, updating, and closing purchase order from 3rd parties and/or clients
- Support with miscellaneous ad-hoc projects
RO / PO Processing:
- Preparing PO/RO documentation
- Lead communication with clients via multiple platforms and obtain 3rd party approvals when necessary
- Manage incoming documentation to make updates and corrections as necessary
- Schedule and confirm appointments with clients, customers, or supervisors.
- Ability to utilize various technology-based applications to compile and update documentation
- Learn the functions of the Dispatch Role to assist with coverage when needed
*These essential functions can be changed with or without notice at the discretion of management based on business needs / demands.
All Client Service Coordinators will participate in the after hours on call rotation process:
Provide after-hour support, as needed, for MMI clients who call in and need service after regular business hours. Requires being available to answer phone from 5:00 P.M. to 7:00 A.M. each day while on call (Monday through Sunday). On-call hours also extend for the entire day of Saturday and Sunday, except for the Saturdays when a repair Coordinator is scheduled to work from the office, currently 6:30 A.M. to 3:30 P.M. This program is rotational and dependent on the number of coordinators in the on-call pool, the typical rotation is once every s weeks.
**Qualifications & Requirements: **
- Demonstrated ability to multitask and handle multiple parts sourcing projects simultaneously
- Able to articulate clearly and effectively with technicians, suppliers and all internal MMI Team Members and Management
- Must possess a high level of parts sourcing accuracy, initiation, follow up and ingenuity
- Must demonstrate a proven aptitude in navigating and manipulating various technology-based applications to include but not limited to, Excel, Word, and Outlook
An ideal Client Service Coordinator for this career opportunity should possess the following:
- Exceptional client service and communication skills
- Strong attention to detail and ability to process a high volume of transactions with accuracy
- Ability to work in a fast-paced environment and quickly adjust to changes as they ariseI
- Intermediate skills with computer applications (Microsoft Word, Outlook, Excel, etc.)
- Commitment to learn about medium and heavy duty truck repair trade
- Strong character and work ethic
- Strong analytical reasoning and problem-solving skills
- Responsible team player with positive attitude
- Clean driving record and responsible and reliable to handle / manage company's assigned items, including but not limited to company credit card.
Benefits:
- Medical, Dental, Vision Insurance
- Retirement program with company match
- Paid holidays, vacation
- Bonus for On-Call Rotation
- For more information about Managed Mobile, Inc. please visit
- . candidates please email your resume for consideration.
NOTE: ANY OFFER OF EMPLOYMENT BY MANAGED MOBILE, INC. IS CONTINGENT ON THE APPLICANT'S ABILITY TO PASS A PRE-EMPLOYEMENT DRUG SCREEN, PHYSICAL EXAM, AND BACKGROUND CHECK.
Managed Mobile is an equal opportunity employer. Managed Mobile prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Client Service & Product Support Specialist
Posted 5 days ago
Job Viewed
Job Description
ADP is hiring a Client Service - Product Support Specialist! Ready to make your mark? In this role, the Support Specialist will be responsible for providing enterprise level support to clients and workers via live chat, email, and phone channels. You will act as a first point of contact for clients and workers and help triage and strategize to answer questions related to the WorkMarket platform. We are looking for someone with a curiosity for technology, a passion for service, a problem solver, an active listener, and goal oriented. You must be a relationship builder, organized, and communicate clearly while thinking outside the box to help resolve matters efficiently and effectively.
What You'll Do: What you can expect on a typical day
- Provide Enterprise Level Support. You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team to triage and address immediate technical support questions.
- Prioritize. You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.
- Problem Solve. Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
To Succeed In This Role:
- Positive Self-Starter. You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
- Problem Solver. The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.
- Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.
- Curiosity for Technology You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives 'in the grey' where process is regularly iterated based on the GTM nature of the product
Experience That Will Set You Up For Success:
- A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
- 1-3 years of customer service experience with demonstrated abilities to execute and de-escalate situations
- Previous SaaS support experience not required but a plus
- Excellent verbal and written communication skills
- Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed
- Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus
You'll Love Working Here Because You Can:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
A Little About ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Client Service & Product Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to make your mark? Apply now!
What you'll do:
- Be the tax expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
- Be a trusted advisor and problem solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
- Build relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
- You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
- Demonstrate client focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
To succeed in this role:
- You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
- Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
- You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
- Experience noted above OR
- Military Experience. We recognize and appreciate the unique talents and experiences veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Client Service & Product Support Specialist
Posted today
Job Viewed
Job Description
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to make your mark? Apply now!
What you'll do:
Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
To succeed in this role:
You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
Bonus points for these:
At least three years of Payroll Tax experience is preferred.