76,443 Client Support Role jobs in the United States

MANTECH seeks a motivated, career and customer-oriented Client Support Technician (CST) to join our Air Force / Space team at Eglin AFB . The CST's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

• Install and configure end-user workstation hardware, software, and peripherals.

• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Install and maintain peripheral equipment such as printers, modems, and scanners.

• Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).

• May work closely with the ISSO for data transfers and media creation.

• Facilitate and coordinate user account creation and modification.

• Manage user support and coordinate with back shop administrators when additional assistance is required.

• Perform other hardware and software tasks as assigned.

Minimum Qualifications:

• Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.

• 2+ years direct/related experience

• Active / valid DoD 8570.01-M IAT-II or higher certification

• Experience installing and configuring end-user workstation hardware, software, and peripherals.

• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Security Clearance:

• Active/Valid Secret Clearance

• Must be able to obtain and maintain a DoD TS/SCI-eligible clearance (i.e. DCID 6/4 eligibility)

• Eligibility for access to Special Access Program Information

• Willingness to submit to a Polygraph

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."

• Must be able to regularly lift up to 50 lbs

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

• Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.
• Maintain clear and professional communication with end clients via phone and email.
• Document all customer interactions accurately and thoroughly in the system.
• Work efficiently in a structured enterprise environment, following standard procedures and protocols.
• Collaborate with internal teams to escalate and resolve complex issues when needed.
• Stay at a computer workstation for the full duration of your shift.

• At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).
• Strong verbal and written communication skills.
• Excellent documentation and organizational skills to ensure accurate tracking of client interactions.
• Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.
• Ability to be at a computer full-time throughout the workday.
• No travel required for this position.

• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.
• A dynamic and supportive team environment.
• The chance to work on an impactful technical project with a reputable enterprise client.

• Provide client support and technical issue resolution via onsite visits to client's offices and via email and phone support
• Provide on-site client support 4-5 days a week
• Client on-site visits throughout the work week, resolving assigned tickets
• Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution
• Support all workstations, printers and peripherals for clients
• Communicate with clients and colleagues early and often
• Record all work via time entries in our ticketing system (ConnectWise) in a timely manner
• Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
• Troubleshoot client issues and document all steps up to resolution in ticketing system
• Self-manage distributed workload and actively address on-going tickets
• Establish a Primary and/or Secondary onsite relationship with your assigned clients
• Home visits to set-up or troubleshoot client equipment when necessary
• Provide analysis and input in a team environment
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
• Must be flexible regarding duties and hours of work
• Ability to lift over 25lbs. of equipment
• Ability to service our client base within a 30 mile radius of Greenwich office

• Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
• Strong technical skills in the following areas:
• Duo Security and other two factor authentication applications
• Microsoft Exchange Administration
• Familiarity with Azure Active Directory
• Familiarity with Office 365 admin portal
• Citrix XenApp
• Publish/Manage Citrix applications
• Removing hung sessions
• Familiarity with Citrix director and Citrix studio a plus
• Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
• Mobile device management technologies (Intune and Xen Mobile)
• Understanding of networking concepts
• VMware vSphere
• Virtual server administration:
• Disk remediation
• Increasing resources, RAM CPU
• Managing and viewing GPO's
• Troubleshooting server performance
• Configuring and managing server roles
• Install, configure & manage print queues
• Troubleshoot DNS, DHCP and TCP/IP issues

• Self-motivated, detail-oriented and organized
• Excellent communication (oral and written), collaboration, organizational, and presentation skills
• Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
• Ability to troubleshoot ActiveSync and other mobile device technologies
• Ability to work independently and efficiently to meet deadlines
• Ability to assess and prioritize work in a fast-paced environment
• Ability to manage resources both laterally & vertically

• HS diploma required
• Bachelor's degree a plus
• Technical certifications and training a plus
• Valid Driver's License and working Vehicle
• 3 years minimum experience in a relevant field
• GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
• Proactive/flexible nature - if you see something that can be improved, suggest it

• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Exposure to diverse array of technologies
• Part of a team of experienced technicians that aim to deliver exceptional service
• Opportunities to further technical education through certification programs
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness programs, and fun events

• Identifies and cultivates prospect relationships by qualifying leads, initiating contact and conducting follow-up communications to advance opportunities through the sales pipeline and help drive the global sales effort.
• Prepare client driven communications and assist Business Development team members in responding to complex client and prospect inquiries.
• Coordinate the execution of client deliverables ensuring seamless communication and timely response
• Build a broad understanding of GCM's product offerings across all asset classes, investment process and philosophy.
• Provide analytical and market research support to Business Development coverage professionals helping shape messaging and client materials based on industry and firm-specific insights.
• Convey GCM Grosvenor's points of differentiation through both written and verbal communications.
• Manage and maintain accurate Salesforce records for clients and prospects while preparing pipeline reports and dashboards to support data-driven sales strategy and decision-making.
• Contribute to global RMS team initiatives by supporting special projects and driving enhancements in client service, operational efficiency, and overall strategy

• Bachelor's Degree with a proven record of academic success.
• 5-7 years of professional experience working in a client supporting role within financial services industry
• Must have, or be willing to obtain, Series 7 and Series 63 FINRA licenses.
• Self-starter with a strong desire to build a long-term career in business development, demonstrating initiative, problem-solving skills, and the ability to work independently.
• Analytical and detail-oriented team player with strong project management, communication, and interpersonal skills; thrives in collaborative, high-performance environments.
• Technical proficiency with Microsoft Office Suite; Salesforce or other CRM experience highly preferred.
• Proven ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment.

Seeking a Client Support Technician to work on our C4 Contract at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. Tracking and auditing of physical and software IT assets. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit

Submit your resume today!

Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
• Creates, updates and closes out help desk tickets
• Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
• Maintains required documentation of Tier 1 processes and SOPs

• Familiarity with Windows Operating system and Microsoft Office Suite
• Familiarity with creating/updating Remedy tickets is preferred
• Familiarity with troubleshooting printers and multi-function devices
• Familiarity with the setup of Video Teleconferencing systems
• Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types
• Familiarity with Account Permissions/Provisioning
• Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
• Adaptability in learning and supporting new software
• Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable.
• Prior experience in a government consulting services environment is preferred.

• The physical demands associated with this position include walking, bending over, stooping, lifting, & carrying heavy materials and objects (up to 30 lbs.).
• Must be able to work at heights from a ladder to reach cables and devices installed in ceilings and hard to reach places.
• Must possess a valid state driver's license and be capable of operating a motor vehicle.
• Must be able to operate network test equipment, AV equipment, use power tools, and work at heights using ladders.

• Active DoD Secret clearance is required or the ability to obtain an Interim Secret clearance.
• Minimum DoD 8570/8140 IAT-I + CE certification required.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 2000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.