10 Client Support Specialist jobs in Decatur

Peckham Industries Location: Athens, NY


Pay Range: $27.00 - $30.00


Salary Interval: Full Time


Description: Application Instructions

About Us:

Peckham Industries Inc. (PII) has been a family-run business since 1924 and we believe our family by choice ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the companys construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.

Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.

Position Description

Job Summary:

As an IT Help Desk Technician, you will play a crucial role in ensuring the efficient operation of Peckhams IT systems by assisting end-users with technical issues, troubleshooting problems, and providing timely solutions. This role involves responding to user inquiries, diagnosing, and resolving hardware and software problems, and maintaining documentation of support requests. As a Help Desk Technician, you will often work in a fast-paced environment, collaborating with other IT professionals to ensure seamless and productive user experience. This role is also part Field Technician and you will be required to go to site and fix computer issues that are not resolvable remotely.

We are looking for someone in our Athens, NY area who is ready, willing, and able to support our users in NY /CT/MA State areas (Athens, Catskill. Rensselaer, Hudson Falls, Chestertown, Pleasant Valley & others if needed). You will be based in our Athens, NY location. You may be able to work from home on some days once trained and will be required to travel to sites which could be up to 2 hours away 40% of the time once you are fully trained.

Essential Functions:

1. Committed to serve. Provide a friendly, quick, and helpful first point of contact for end users through our helpdesk via phone, email, and computer chat. Communicate to the end-user the status of their ticket every step of the way, notify them of any changes or outages related to their issue. Provide the client with remote troubleshooting and remote/onsite hardware maintenance and support.

2. Mastery. Use our ticketing system to work on and resolve helpdesk tickets & service requests while effectively documenting end-user interactions, steps taken, and results. Manage and record all work through our ticketing system, making sure that documentation is well-maintained and follow up with customers to ensure issues are resolved. Master tier 1 level incidents and show ability to resolve tier 2 level incidents.

3. Measurement. Establish Key Performance Indicators and maintain First Call Resolution >90%, Customer Satisfaction >90%, Mean time to respond >85%, and minimizing repeat incidents.

4. Results matter. Follow the schedule provided by the Senior Service Delivery Manager. Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks. Submit timesheets & expense reports as indicated on their SOPs.

5. Ownership and Caring. Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. Escalate issues to the next tier with the next level of difficulty.

6. Dedication. Assist with delivering projects on-site or remotely when needed. Provide knowledgebase articles for technical team and users.

7. Innovation. Follow all our security procedures and keep a vigilant eye on security issues by identifying, communicating, and mitigating potential risks to the Service Delivery Manager. Identify opportunities for improvement and make constructive suggestions for change.

8. Loyalty. Act as local resource for Automation and Infrastructure problems.

Position Requirements

Requirements, Education and Experience:

1. 0-5 Years experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business; preferred. Experience using a Ticketing system / RMM Tool software, providing support via remote tools and handling Technical Service Tickets a plus. Must possess excellent organizational skills to keep Help desk tickets in order and updated.

2. In-depth knowledge of diagnosing and resolving technical issues with computer systems and mobile devices onsite and remotely.

3. Proficiency with Windows Desktop & Server environments, Apple Computers & Apple /Android mobile devices, a plus.

4. Understanding of support tools, techniques, and how technology is used to provide services.

5. Understanding of operating systems, business applications, printing systems, and network systems including diagnosing technical issues related to end-user hardware/software and network devices. Advanced experience working with the Microsoft 365 Platform preferred.

6. Must have excellent interpersonal communication skills and the ability to communicate with both technical and non-technical personnel with a patient and customer-oriented attitude. Proficiency in English spoken and written, a must.

7. Must have flexibility to work variable shifts and overtime as needed.

8. IT literate Advanced user level. The ability to keep up with & adapt to the fast-paced IT world preferred.

9. Professional certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, Comp TIA +, Helpdesk Habits etc. a plus.

10. Must have a valid drivers license and own reliable transportation.

11. Must be authorized to work in the U.S.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Position may require up to 40% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business. Must have your own, reliable transportation. Will reimburse mileage.

Work Environment/Physical Demands:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. This is mostly sedentary, outside of travel, in an office space. The abilities to sit at a desk, frequent walking, bending, or standing, as necessary, are required.

Values:

At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.

Equal Opportunity Employer

Peckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.

Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact

Compensation details: 27-30 Hourly Wage

PI5e1730e3687f-

Peckham Industries

Job Description
A company in Huntsville, AL is looking for a Secret Customer Support Admin to join their team! This Customer Support Admin will oversee and support the customer's hardware, software, network and users.
Job Responsibilities
- Troubleshoot computers, printers, operating systems, software and Microsoft Office Products
- Provide support to MDA end users remote and in person
- Install hardware such as monitors, desktops, laptops at end users' offices
- Support the coordination and delivery of large-scale projects and activities.
- Collaborate with stakeholders and team members
This position is onsite full-time in Huntsville, AL, the pay range for this role is between $28-30/hr depending on years and level of experience, education, and certifications. This role requires an Active Secret Clearance or higher.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Active Secret Security Clearance
1-3+ years of experience in Customer Support/Help Desk roles
Sec+ or CCNA Certification
Strong verbal and written communication
Proficiency in Microsoft Suite: PowerPoint, Word, Excel, SharePoint

Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking an Enterprise Support Specialist I to support our Army customer in Huntsville, Alabama. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Enterprise Support Specialist I will be responsible for providing technical support for the integration of hardware, software, and business processes across the AMC enterprise. This on-site role will focus on providing engineering and integration services for the Army Materiel Command (AMC), with special emphasis on emerging technologies, Artificial Intelligence (AI), and Zero Trust (ZT) principles. The ideal candidate will have experience with Army systems and a strong foundation in technology integration and cybersecurity concepts.
Principal responsibilities will include but are not limited to:
+ Support the integration of hardware, software, and business processes with focus on AI and Zero Trust principles
+ Assist in researching and analyzing emerging technologies and their potential impact on AMC IT architecture
+ Support the identification, planning, design, modeling, simulation, and testing of new technologies
+ Contribute to rapid prototyping and proof-of-concept initiatives aligned with organizational needs
+ Analyze functionality, performance, and operational impacts of proposed technologies
+ Assist in preparing data-driven recommendations based on cost/benefit analyses
+ Help evaluate potential impacts to the IT infrastructure, particularly regarding Zero Trust implementation
+ Support technical initiatives across various Army systems, including:
+ Unified Communication (UC) systems
+ Department of Defense Information Network-Army (DoDIN-A)
+ Operational Technology (OT) systems including Industrial Control Systems (ICS) and SCADA
+ Logistics Modernization Program (LMP)
+ Product Data Management (PDM)
+ Enterprise Resource Planning (ERP)
+ Condition Based Maintenance plus (CBM+)
+ Cloud computing platforms
+ Mobile computing solutions
+ Machine learning applications
+ Assist in securing these systems in alignment with cybersecurity requirements and Zero Trust principles
+ Support assessments of emerging solutions including AI-driven automation and predictive maintenance
+ Participate in technical reviews of AMC systems to identify vulnerabilities
+ Help prepare engineering estimates, designs, models, and risk management plans
+ Attend relevant technical meetings and provide supporting documentation
+ Assist in testing technologies, including Zero Trust implementations and AI-driven security solutions
+ Support the development of technology strategies and roadmaps
**Education and Experience:**
Required:
+ Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience
+ 1-3 years of experience in IT support, systems integration, or related technical role
+ Experience with enterprise IT systems and integration concepts
+ Familiarity with cybersecurity principles and practices
+ Basic understanding of emerging technologies such as AI and Zero Trust
**Required Skills and Competencies:**
+ Knowledge of hardware and software integration principles
+ Basic understanding of Artificial Intelligence concepts and applications
+ Familiarity with Zero Trust security principles
+ Experience supporting technical analysis and assessments
+ Understanding of system testing and validation processes
+ Basic knowledge of cost/benefit analysis concepts
+ Ability to assist with documentation of technical designs and plans
+ Knowledge of IT infrastructure components and relationships
+ Understanding of enterprise systems and their interconnections
+ Basic analytical and problem-solving skills
+ Attention to detail and quality in technical work
+ Good communication skills, both written and verbal
+ Ability to work collaboratively in a team environment
+ Basic understanding of risk management concepts
+ Willingness to learn new technologies and methodologies
+ Basic understanding of project documentation requirements
+ Ability to obtain and maintain required security clearances
+ Willingness to work on-site in Huntsville, Alabama
**Desired Skills and Competencies:**
+ Experience with Army or DoD systems and environments
+ Familiarity with any of the following: UC systems, DoDIN-A, ICS, SCADA, LMP, PDM, ERP, CBM+ Basic knowledge of cloud computing concepts
+ Understanding of mobile computing solutions
+ Exposure to machine learning applications
+ Knowledge of technical documentation standards
+ Experience with modeling and simulation tools
+ Familiarity with prototyping methodologies
+ Understanding of operational technology environments
+ Basic knowledge of cybersecurity frameworks and controls
+ Experience supporting proof-of-concept initiatives
+ Understanding of enterprise architecture concepts
+ Exposure to system security engineering practices
+ Knowledge of data analysis techniques
+ Eagerness to grow in the enterprise support specialist role
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit .
**Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352**
**Job Details**
**Pay Type** **Salary**

Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking a Digital Support Specialist with a Top Secret clearance to support our Army customer in Huntsville, Alabama. This on-site role will focus on providing comprehensive IT administrative support, digital content management, and data integrity maintenance. The ideal candidate will combine strong technical skills with excellent organizational abilities and attention to detail. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Digital Support Specialist will be responsible for providing a wide range of IT administrative support services to ensure efficient information management and digital operations. Principal responsibilities will include but are not limited to:
+ Create, edit, and manage digital content including documents, presentations, images, and videos
+ Ensure all digital content adheres to organizational branding guidelines and content management policies
+ Develop and maintain databases and spreadsheets to track and organize critical information
+ Perform regular data entry across multiple organizational systems including CRM and ERP platforms
+ Verify data integrity and accuracy across all managed systems
+ Implement and maintain digital filing systems and information repositories
+ Assist with technical documentation and standard operating procedures
+ Support internal teams with digital asset management and retrieval
+ Coordinate with IT teams to resolve technical issues related to digital content and data management
+ Generate reports and analytics from managed databases and systems
+ Provide basic technical assistance to end users as needed
+ Stay current on digital tools and technologies to continuously improve processes
+ Assist with digital training materials and user guides
+ Participate in process improvement initiatives related to digital content management
+ Perform regular system backups and archiving of digital assets
**Education and Experience:**
Required:
+ Associate's degree in Information Technology, Digital Media, Business Administration, or related field
+ 1-3 years of experience in administrative support, digital content management, or similar role
+ Experience with data entry and database management
+ Demonstrated proficiency with digital content creation tools and techniques
+ Top Secret Clearance
**Required Skills and Competencies:**
+ Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
+ Experience with Google Suite (Docs, Sheets, Slides, Drive)
+ Knowledge of digital content creation and management tools
+ Basic understanding of database principles and data integrity concepts
+ Experience with data entry and verification procedures
+ Familiarity with CRM and/or ERP systems
+ Strong organizational skills and attention to detail
+ Excellent written and verbal communication abilities
+ Ability to manage multiple priorities and meet deadlines
+ Problem-solving skills and initiative
+ Adaptability to new technologies and digital tools
+ Basic understanding of digital asset management principles
+ Knowledge of information security best practices
+ Ability to obtain and maintain required security clearances
+ Willingness to work on-site in Huntsville, Alabama
**Desired Skills and Competencies:**
+ Experience working with Army or DoD customers
+ Knowledge of military documentation standards and procedures
+ Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
+ Basic video editing skills
+ Experience with SharePoint or other content management systems
+ Understanding of Section 508 compliance for digital accessibility
+ Knowledge of web content management systems
+ Experience with data visualization tools
+ Familiarity with technical documentation processes
+ Experience supporting IT administrative functions in a government environment
+ Basic HTML/CSS knowledge
+ Understanding of digital filing systems and taxonomy development
+ Experience with digital form creation and management
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Pay Type** **Salary**

The Prototyping Manufacturing and Integration Division (PMID) of Applied Research Associates (ARA), Inc ( has an exciting opportunity for a full-time QA Support Specialist working on-site at our Madison, AL facility. The QA Support Specialist provides support and coordination while assisting in the development and implementation of quality standards to ensure that products meet quality specifications, while working to improve processes and workflows to comply with safety regulations. QA Support Specialist will assist in performing inspections, conduct audits, document deviations, and collaborating with cross-functional teams to uphold the highest levels of quality and compliance. Effectively communicates and delivers reports with proactive, team-oriented, or independent problem-solving and critical thinking skills to provide recommendations for improvement.

Must Haves as a QA Support Specialist:

• Requires a completed Bachelor’s degree and 0-2 years’ of experience “OR” H.S. diploma or equivalent and 6+ years of experience as QA Analyst
• Familiarity with Quality Management Systems (QMS)
• Ability to document and analyze quality data effectively
• Familiar with implementation of and maintaining ISO 9001 systems or AS9100 Standards
• Ability to track, analyze, and report quality metrics, including inspection results, nonconformance trends, and feedback
• Experience in developing, updating, and implementing quality control procedures, inspection checklists, and deficiency tracking systems
• Ability in identifying opportunities for process improvements through analysis of process measurement data
• Self-starter with demonstrated efficient work methods
• High analytical and problem-solving skills while handling multiple tasks in a fast-paced environment
• Ability to develop relationships and work alongside various functional teams and stakeholders
• Detail oriented with well-developed organizational skills
• Must be proficient with Microsoft Word, Excel, and Power Point
• Proven ability to communicate effectively both in writing and verbally with staff at all levels of the organization
• Work requires sitting, sitting for long periods of time, pushing, pulling, standing, standing for long periods of time, reaching, grasping, bending, climbing, stooping, hold and move items with hand(s), multilimbed coordination, finger dexterity, arm-hand steadiness, vision for close and distance and must be able to lift up to 50lbs individually, 50lbs or more with assistance
• Be physically capable of wearing all required personal protective equipment to include, but not limited to safety glasses, respirator, safety shoes, hearing protection and hand protection as required
• Be a U.S. Citizen with ability to obtain and maintain a SECRET clearance from the US Department of Defense

Wish List/Preferred:

• Active / current SECRET Clearance from the US Department of Defense
• Experience in an ISO9001/AS9100 manufacturing certified environment
• ASQ certification or equivalent

Who is ARA? Learn more about ARA and Our Core Values at WHO WE ARE - ARA

ARA offers competitive benefits that address our employees’ needs now and in the future. Learn more about each of our benefits at  #LI-AB1

Please apply at careers.ara.com for the QA Support Specialist position.

Education Preferred

• Bachelors or better

Licenses & Certifications Preferred

• Value-Based Lean SixSigma
• Six Sigma Black Belt
• Data Analyics

Behaviors Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group

Motivations Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description

Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking an Enterprise Application Support Specialist to support our Army customer in Huntsville, Alabama. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Enterprise Application Support Specialist will be responsible for supporting the full lifecycle of enterprise applications from initial research through modernization efforts. This on-site role will focus on providing comprehensive enterprise application support throughout the entire software lifecycle for Army Materiel Command (AMC) solutions. The ideal candidate will have experience with both Government Off-The-Shelf (GOTS) and Commercial Off-The-Shelf (COTS) software, with strong skills in configuration, integration, and maintenance.
Principal responsibilities will include but are not limited to:
+ Provide comprehensive enterprise application support services for GOTS and COTS AMC solutions
+ Support the entire software lifecycle from initial research and development to sustained operation and modernization
+ Configure, integrate, debug, enhance, and maintain software applications
+ Perform source-code level modifications when necessary, adhering to industry standards
+ Participate in requirements gathering activities and agile development processes
+ Create and manage EPICs, Sprints, and Stories for AMC programs
+ Develop solutions to maintain project schedules and meet program requirements
+ Prepare Engineering Change Proposals for system enhancements
+ Conduct user, UI, and UX testing for application validation
+ Perform code development, modification, and customization on legacy and future applications
+ Configure web applications and associated databases to meet organizational needs
+ Ensure software interoperability, security, portability, serviceability, and maintainability
+ Recommend cost-effective solutions based on data requirements and mission needs
+ Evaluate available products to meet operator and mission requirements
+ Develop documentation including user manuals, training materials, TTPs, and SOPs
+ Prepare and deliver comprehensive Software Design Documents
+ Support integration with other Army systems, including those managed by NETCOM and hosting providers
+ Maintain and administer critical tools including:
+ AMC Enterprise Service Desk
+ Knowledge Management tools
+ Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM)
+ ACAS and NESSUS Scanners
+ Ensure compliance with applicable Government regulations and security requirements
+ Create and maintain Risk Management Framework (RMF) documentation
+ Provide implementation services for new rollouts, including remote support for OCONUS locations
+ Support application migration services for Cloud Operations and technology modernization
+ Conduct impact assessments and architectural planning for system transitions
+ Support database/language migration, OS migration, and data center consolidation efforts
+ Perform code restructuring and performance optimization
+ Provide pre- and post-migration support services
+ Manage source code configuration, environment management, and production code deployment
+ Support security accreditation efforts for enterprise applications
+ Deliver training to customers in various formats
+ Research, gather feedback, and update Government-approved Service Level Agreements (SLAs)
**Education and Experience:**
Required:
+ Bachelor's degree in Computer Science, Information Technology, or related field
+ 3+ years of experience in enterprise application support, software development, or related role
+ Experience with GOTS and/or COTS software configuration and maintenance
+ Background in software integration and deployment
+ Knowledge of web application and database technologies
**Required Skills and Competencies:**
+ Strong understanding of software development lifecycle
+ Experience with enterprise application configuration and maintenance
+ Knowledge of software integration techniques and best practices
+ Familiarity with agile development methodologies
+ Experience with requirements gathering and documentation
+ Understanding of user interface and user experience principles
+ Knowledge of software testing methodologies
+ Experience with code development or modification
+ Understanding of web application technologies
+ Basic database configuration and management skills
+ Knowledge of security compliance requirements (DISA STIGs, DoD guidelines)
+ Experience with documentation creation and maintenance
+ Understanding of software architecture principles
+ Familiarity with integration processes between disparate systems
+ Experience supporting enterprise software tools and applications
+ Knowledge of change management processes
+ Understanding of cloud migration concepts
+ Strong problem-solving and analytical skills
+ Excellent communication abilities, both written and verbal
+ Ability to work collaboratively with cross-functional teams
+ Ability to obtain and maintain required security clearances
+ Willingness to work on-site in Huntsville, Alabama
**Desired Skills and Competencies:**
+ Master's degree in a relevant technical field
+ Certifications in relevant technologies or methodologies (ITIL, Agile, etc.)
+ Experience working with Army or DoD enterprise applications
+ Knowledge of AMC systems and operational requirements
+ Experience with Risk Management Framework (RMF)
+ Familiarity with CMMI, Lean Six Sigma, or ISO standards
+ Background in cloud technologies and migration strategies
+ Experience with Section 508 compliance requirements
+ Knowledge of secure coding standards and practices
+ Experience with Microsoft Endpoint Configuration Manager
+ Familiarity with vulnerability scanning tools (ACAS, NESSUS)
+ Background in performance optimization techniques
+ Experience supporting global deployments including OCONUS locations
+ Knowledge of service level agreement development and management
+ Understanding of enterprise service desk operations
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit .
**Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352**
**Job Details**
**Pay Type** **Salary**

Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.