1207 Client Support Specialist jobs in Gaithersburg

Client Service Specialist Litigation Support
Location: Washington, D.C.
Compensation: $76,000 - $08,000 (DOE)
Schedule: Full-time | On-site

About the Opportunity
HireNow Staffing is partnering with a prestigious law firm to identify a polished, detail-oriented, and experienced Client Service Specialist to support its Litigation practice in Washington, D.C. This role is ideal for a career legal secretary or litigation support professional who thrives in a fast-paced environment, brings proven longevity in past roles, and excels in providing seamless support to senior attorneys. The position requires a high level of discretion, professionalism, and organizational skill to manage complex matters and client interactions.

Key Responsibilities
As a Client Service Specialist, you will be the organizational backbone for a team of high-level attorneys. Your responsibilities will include:

• Coordinating extensive domestic and international travel arrangements, including flights, hotels, and itineraries.

• Managing complex calendars, scheduling court deadlines, hearings, depositions, and client meetings.

• Handling time entry, expense reports, billing review, and client invoicing to ensure accuracy and timeliness.

• Drafting, editing, proofreading, and translating legal correspondence and filings in both English and Spanish.

• Supporting matter management, including opening new files, ensuring compliance with firm procedures, and maintaining accurate documentation.

• Acting as a liaison between attorneys, clients, and internal departments, fostering strong communication and follow-through.

• Assisting with presentations, client events, and firm projects requiring high attention to detail and execution.

Qualifications

• Minimum of 6 years' experience  in legal secretarial, litigation support, or related administrative roles.

• Strong background in litigation; exposure to international arbitration is a plus.

• Demonstrated success supporting senior-level partners or executives.

• Fluency in English and Spanish (both written and verbal) required.

• Advanced skills in drafting, proofreading, and translating legal documents.

• Exceptional organizational skills, judgment, and discretion in handling sensitive matters.

• Proficiency with Microsoft Office Suite, legal billing systems, and document management platforms.

• Ability to work independently while remaining a collaborative team player.

Why This Role?
This is not a typical administrative role it's an opportunity to play a pivotal part in supporting a team of high-performing attorneys. The selected candidate will be trusted with sensitive client matters, high-level correspondence, and critical logistical coordination. If you're a polished professional who thrives in structured, high-pressure environments and values being a key contributor to a dynamic legal team, this position offers an excellent platform to grow and thrive.

Compensation & Schedule

• Salary range: $ 6,000 - 108,000 depending on experience.

• Comprehensive benefits package offered.

• On-site presence required to ensure seamless collaboration with attorneys and staff.

We are searching for an experienced Customer Service Representative/Order Entry.

Location: Remote (U.S.)

Schedule: Preferred shift 11:00 a.m.8:00 p.m. ET or 10:00 a.m.7:00 p.m. ET

Employment Type: Full-time

Company Paid:

• Life Insurance, STD, and LTD
• 3 weeks PTO
• 8 paid holidays in 2025
• Parental Leave
• Additional Benefits:
• 401k with company match
• Medical, dental, vision
• Employee Discount Programs
• Miscellaneous other optional benefits
• Career development and tuition assistance
• Diverse, inclusive and welcoming culture

Summary

We are searching for an experienced Customer Service Representative/Order Entry professional. If you're looking for an opportunity to make a difference, help set the standard, and reflect the core values of our organization, come join One Team Senneca Holdings.

Primary Duties & Responsibilities

• Develop and maintain strong working knowledge of the ERP system and Help Scout to ensure timely responses to quotes, orders, and general/technical inquiries.
• Demonstrate expertise in product features, benefits, intended use, installation basics, value proposition, and competitive position.
• Accurately process 70+ quotes and orders per week.
• Handle a high volume of calls, emails, and chats; triage email/voicemail to quickly assess and address needs.
• Provide specialized support by anticipating needs, troubleshooting, offering product and basic technical guidance, and resolving issues same day to drive customer satisfaction.
• Guide customers to product solutions aligned to project requirements.
• Build trust through clear verbal/written communication, active listening, and empathy; maintain open, proactive communication on order status and expectations.
• Partner cross-functionally (Operations, Engineering, Sales) on customer and operational opportunities to enhance the experience and increase revenue.

Required Qualifications

• 2+ years in customer service and/or sales; manufacturing or building-products industry experience preferred.
• Ability to read and understand building plans/specifications is a plus.
• Strong attention to detail; learns quickly and continuously grows functional knowledge (products, admin processes, freight/warranty claims, etc.).
• Customer-obsessed with a commitment to follow-through in a fast-paced, continuous-improvement environment.
• Proven problem solver with a solutions mindset; delivers on commitments and exceeds expectations.
• Professional written and verbal communication; excellent listening skills.
• Proficient with Microsoft Outlook, Excel, PDF tools, and web-based applications.
• Solid math skills (discounts, tax, proportions, percentages) and strong general problem-solving. Able to multi-task, prioritize, and manage time effectively to meet weekly goals; results-oriented.

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred (relevant customer service experience may substitute).

Equal Opportunity Employer

Our company provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Please, no third-party candidates or phone calls.

Imperial Dade, a leading North American distributor, has a Customer Service Support role available! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step.

This Customer Service role will interact with customers to provide information in response to customers' inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 7:45 am until 4:15 pm.

Salary: $20.00 - $24.00/hr

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

You will:

• Answer customers' calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist with delivery challenges and customer returns
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

ABOUT THE ROLE


Performs various tasks associated with the bagging, palletizing, batching, mixing, sampling, testing, loading rail, and the operation of feeding, weighing, bulk loading/transporting cement products, and providing customer service.

WHAT YOULL ACCOMPLISH

• Operates and monitors bagging and palletizing stations, loads outgoing trucks, load and unload rail cars, unloads incoming raw materials, and prepares/tests product and raw material samples.


• Operates forklift, small loader, rail car mover, sweeper, and other light industrial equipment.


• Verifies accuracy of paperwork for incoming/outgoing shipments.


• Records accurate information and statistics associated with all work performed. Makes operational changes based on analysis of data collected.


• Interprets and understands readings on equipment instrumentation panels.


• Participates in formal and on-the job training programs to acquire/broaden both technical and non-technical job skills; participates in cross training activities.


• Interacts with members of Process Areas on a regular basis to gather or communicate information, solve problems, etc.


• Follows all safety procedures, checks for safety hazards, takes corrective action to eliminate safety hazards. Adheres to plant environmental policies and maintains a clean and orderly work area.


• Ensures product quality and quantity within assigned area.


• Inspects equipment assigned to him/her each shift in accordance with plant policy.


• Assists with preventative maintenance and repairs on equipment.


• Applies skills and performs work in other positions as assigned.


• Works rotating shift schedule as assigned, and available to be on call to handle off shift production/customer demands or equipment repairs.


• This position interacts with all plant employees.


• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

• 1-2 years of basic industrial, mechanical, or shipping experience is required, 2-4 years experience is preferred.


• Ability to lift up to 94 pound bags of material to manage inventory is required.


• Must possess a valid drivers license.


• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

• Competitive salary


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings


• Medical, Dental, Disability and Life Insurance


• Holistic Health & Well-being programs


• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care


• Vision and other Voluntary benefits and discounts


• Paid time off & paid holidays


• Paid Parental Leave (maternity & paternity)


• Educational Assistance Program


• Dress for your day

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Transfers to different stores at any given time due to business needs.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
• Processes complex sales transactions, including customer returns.
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provides regular mentoring, training, and coaching to develop skills of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

• High School Diploma, GED, or equivalent work experience
• One-year work experience in Retail Management, preferred
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!