102 Client Support Specialist jobs in Kissimmee
Client Service & Product Support Specialist / Customer Service / Technical Support
Posted today
Job Viewed
Job Description
**WorkMarket by ADP** is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.
WHAT YOU'LL DO:
**What you can expect on a typical day**
**Provide Enterprise Level Support.** You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions.
**Prioritize.** You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.
**Problem Solve.** Resolve product or service issues by clarifying the customers' complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
**TO SUCCEED IN THIS ROLE:**
+ **Positive Self-Starter.** You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.
+ **Problem Solver.** The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.
+ **Time Management** You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.
+ **Curiosity for Technology** You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives 'in the grey' where process is regularly iterated based on the GTM nature of the product
**EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS:**
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
+ 2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.
+ The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills
+ Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed
+ Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus
**To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.**
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
Bonus points for these:
+ Previous contact center experience
+ Help desk experience
+ Customer service experience
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Sr. Client Service & Product Support Specialist
Posted 9 days ago
Job Viewed
Job Description
ADP is hiring a Senior Client Service - Product Support Specialist -- Tax.
-
Are you ready to join a company offering career advancement opportunities throughout your career journey?
-
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
-
Are you seeking an inclusive environment with a culture of collaboration and belonging?
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? Apply now!
To learn more about Client Service at ADP, visit
What you'll do:
-
Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
-
Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
-
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
-
You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
-
Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
TO SUCCEED IN THIS ROLE:
-
You have at least four years of client service and/or call center experience OR a minimum of six years of Insurance/Financial Institution experience.
-
Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
-
You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
-
Experience noted above OR
-
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE:
- At least three years of Payroll Tax experience is preferred.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN
-
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
-
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
-
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
-
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
-
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
-
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
-
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
-
Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live.
-
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Sr. Client Service & Product Support Specialist
Posted 1 day ago
Job Viewed
Job Description
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you seeking an inclusive environment with a culture of collaboration and belonging?_
If so, this may be just the opportunity you've been searching for!
In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.
To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Service at ADP, visit** you'll do:**
+ **Be the Tax Expert.** You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.
+ **Be a Trusted Advisor and Problem Solver.** You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
+ **Build Relationships.** You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
+ You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
+ **Demonstrate Client Focus.** You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
**TO SUCCEED IN THIS ROLE:**
+ You have at least four years of client service and/or call center experience OR a minimum of six years of Insurance/Financial Institution experience.
+ Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution.
+ You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
+ Experience noted above OR
+ Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**BONUS POINTS FOR THESE:**
+ At least three years of Payroll Tax experience is preferred.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impacton the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply today!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Remote Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Treasury Management Technical Support II- Customer Support
Posted 1 day ago
Job Viewed
Job Description
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Technical Support Analyst
Posted today
Job Viewed
Job Description
We’re looking for a Technical Support Analyst to join our IT team at Community Medical Group.
At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact.
Here’s what you can look forward to as part of our team:
- 17 PTO Days
- 11 Paid Holidays
- 1 Floating Holiday
- United Healthcare for health, dental, and vision plans
- 401k + Employer Match
- Company paid Life Insurance
- An engaging work environment
- Growth opportunities and much more
What we’re looking for:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2 to 4 years of experience in IT support, helpdesk, or technical analyst role
- Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques
- Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)
- Familiarity with Active Directory, Office 365, and enterprise productivity tools
- Strong problem-solving, communication, and customer service skills
- Ability to prioritize in a fast-paced, service-driven environment
Day-to-day, you’ll be:
- Installing and repairing IT equipment and software across facilities
- Responding to service desk requests and troubleshooting incidents
- Supporting moves, adds, and changes for users across CMG locations
- Mentoring entry-level analysts and training staff on technology use
- Maintaining documentation and escalating complex issues when needed
- Participating in on-call support rotation to keep operations running smoothly
If you’re ready to grow your career with a company guided by strong values, we’d love to hear from you.
Passion | Service | Integrity | Accountability
#CMGProud
Technical Support Lead
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Lead and mentor a team of technical support specialists, ensuring high-quality customer service.
- Manage incoming support requests, prioritize tasks, and ensure timely resolution of issues.
- Handle escalated customer technical problems, providing advanced troubleshooting and solutions.
- Develop and maintain comprehensive support documentation, knowledge bases, and FAQs.
- Monitor support metrics and KPIs, identifying areas for improvement in efficiency and customer satisfaction.
- Collaborate with engineering and product teams to provide feedback on product issues and improvements.
- Ensure adherence to Service Level Agreements (SLAs) and company support policies.
- Train new team members and conduct ongoing training for the support staff.
- Identify and implement process improvements within the technical support function.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience with troubleshooting hardware, software, and network issues.
- Strong understanding of operating systems, network protocols, and common applications.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities and work effectively under pressure.
- Demonstrated ability to lead and motivate a team.
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Technical Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Troubleshoot complex technical problems and identify root causes.
- Escalate unresolved issues to senior support staff or engineering teams as needed.
- Document all support interactions, solutions, and product information in a knowledge base.
- Develop and maintain technical documentation, FAQs, and user guides.
- Assist in the development and delivery of technical training materials.
- Identify trends in support requests and provide feedback to product development teams.
- Ensure customer satisfaction by providing timely, accurate, and professional support.
- Manage assigned support tickets and meet established service level agreements (SLAs).
- Stay up-to-date with product updates, new technologies, and industry best practices.
- Contribute to the continuous improvement of support processes and tools.
This is a fully remote position, allowing you to work from any location within the US. Our client offers a collaborative virtual environment and opportunities for professional growth. The successful candidate will be a self-starter, highly organized, and possess exceptional analytical and problem-solving skills. A strong commitment to customer service and a passion for technology are essential. This role is ideal for a dedicated IT professional looking to make a significant impact from a remote setting. The position requires familiarity with the Orlando, Florida, US market and its client base, even though the role is remote.
Technical Support Lead
Posted 7 days ago
Job Viewed
Job Description
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- Minimum of 2 years of experience in a lead or supervisory role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with ticketing systems and remote support tools.
- Excellent problem-solving, analytical, and communication skills.
- Customer-centric mindset with a passion for helping others.
- Ability to work effectively in a hybrid work environment.
Technical Support Analyst
Posted today
Job Viewed
Job Description
We’re looking for a Technical Support Analyst to join our IT team at Community Medical Group.
At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact.
Here’s what you can look forward to as part of our team:
- 17 PTO Days
- 11 Paid Holidays
- 1 Floating Holiday
- United Healthcare for health, dental, and vision plans
- 401k + Employer Match
- Company paid Life Insurance
- An engaging work environment
- Growth opportunities and much more
What we’re looking for:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2 to 4 years of experience in IT support, helpdesk, or technical analyst role
- Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques
- Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)
- Familiarity with Active Directory, Office 365, and enterprise productivity tools
- Strong problem-solving, communication, and customer service skills
- Ability to prioritize in a fast-paced, service-driven environment
Day-to-day, you’ll be:
- Installing and repairing IT equipment and software across facilities
- Responding to service desk requests and troubleshooting incidents
- Supporting moves, adds, and changes for users across CMG locations
- Mentoring entry-level analysts and training staff on technology use
- Maintaining documentation and escalating complex issues when needed
- Participating in on-call support rotation to keep operations running smoothly
If you’re ready to grow your career with a company guided by strong values, we’d love to hear from you.
Passion | Service | Integrity | Accountability
#CMGProud