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Job Description

Job Description

Join our team here at River Valley Counseling Center, Inc!

We are hiring a Clinical Support Staff for our Holyoke Outpatient Clinic!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The Clinical Support Staff at River Valley Counseling Center (RVCC) provides essential secretarial and receptionist support to ensure the smooth daily operations of their assigned site. This role involves scheduling appointments, verifying client information and insurance, managing records, answering calls, and maintaining organized and professional public areas. The Clinical Support Staff works collaboratively with clinical teams, supports administrative tasks and special projects, and demonstrates strong communication, organizational, and technical skills while maintaining confidentiality and compliance with HIPAA and RVCC policies.

Key Responsibilities:

• Provide secretarial and clerical support for the effective operation of the assigned site location
• To coordinate and schedule appointments or meetings, as requested, for the professional staff
• To verify client information at the time of visit
• To organize and maintain accurate files and records and to retrieve files as necessary
• To answer phone calls promptly and courteously and to take and communicate message accurately
• To answer phone calls promptly and courteously and to take and communicate message accurately
• To accurately handle correspondence, recordkeeping, database maintenance, and release of information procedures
• To assist in the care and maintenance of office equipment and supplies and to report equipment malfunctions promptly
• To assist the Site Director and professional staff with special projects and to perform other duties relative to site operations, as assigned or directed

Qualifications:

Required:

Education Level - High School Diploma or GED.

Years of Experience - 6 months experience in an administrative and computerized office environment required.

Skills/Abilities - Excellent verbal and written communication skills; interpersonal skills; crisis intervention skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession

Preferred:

Bilingual (English/Spanish)

What We Offer:

A supportive, mission-driven work environment

Opportunities for professional development and continuing education

Competitive benefits package

Collaboration with a compassionate, multidisciplinary team

The chance to make a real difference in our communities

Summary of Benefits:

Salary Range: $21- $21.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

Generous time off benefits for eligible positions

Exclusive employee discounts

Excellent and affordable insurance including health, vision, dental and pet insurance

Mileage reimbursement

403b match

CEU reimbursement

Retention Payments offered to licensed and licensed eligible clinicians!

#TherapistsOfTomorrow

**Overview**
**The Medical Office Coordinator** is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.
Provides support to the department and manager by coordinating schedule requests; assisting in the review and development of orientation materials and training of new employees; involvement with other continuous quality improvement activities.
**Monday - Friday, 8:30 am-5:00 pm.**
This role is 100% onsite for the intial 6 months for training, then a hybrid schedule may be available.
_As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment._
**Responsibilities**
+ Effectively manage the flow of medical information internally and externally
+ Patiently act as liaison between patient and health care providers and external patient related providers
+ Accurately enter information into electronic health record.
+ Accurately follow guidelines to triage all incoming calls taking independent action where possible
+ Provide general information about the clinic and its services
+ Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision
+ Utilize automated scheduling system to analyze provider's daily/weekly schedule
+ Perform other functions and duties, as assigned, to support the practice.
**Qualifications**
+ Associate's degree in a related field or equivalent work experience
+ Certificate from a business school or program
+ Minimum 2 years' experience in medical office/reception setting or other customer service oriented position
+ ABR-OE certification preferred.
+ Experience with windows operating systems & Microsoft office
+ Experience with automated medical record and registration/scheduling systems preferred
+ Knowledge of managed care and insurance requirements
+ Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
+ Strong ability to multi-task while also maintaining professional demeanor
+ Demonstrated skills include exceptional customer service, team building and problem solving
**Location** _US-MA-Boston_
**Job ID** _R _
**# Positions** _1_
**Category** _Clinic_
**Pos. Type** _Full Time_
All of the employing entities of Beth Israel Lahey Health maintain a continuing policy of non-discrimination in employment. The policy is to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

**Overview**
**The Medical Office Coordinator** is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.
Provides support to the department and manager by coordinating schedule requests; assisting in the review and development of orientation materials and training of new employees; involvement with other continuous quality improvement activities.
**Monday - Friday, 8:30 am-5:00 pm.**
This role is 100% onsite for the intial 6 months for training, then a hybrid schedule may be available.
_As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment._
**Responsibilities**
+ Effectively manage the flow of medical information internally and externally
+ Patiently act as liaison between patient and health care providers and external patient related providers
+ Accurately enter information into electronic health record.
+ Accurately follow guidelines to triage all incoming calls taking independent action where possible
+ Provide general information about the clinic and its services
+ Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision
+ Utilize automated scheduling system to analyze provider's daily/weekly schedule
+ Perform other functions and duties, as assigned, to support the practice.
**Qualifications**
+ Associate's degree in a related field or equivalent work experience
+ Certificate from a business school or program
+ Minimum 2 years' experience in medical office/reception setting or other customer service oriented position
+ ABR-OE certification preferred.
+ Experience with windows operating systems & Microsoft office
+ Experience with automated medical record and registration/scheduling systems preferred
+ Knowledge of managed care and insurance requirements
+ Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
+ Strong ability to multi-task while also maintaining professional demeanor
+ Demonstrated skills include exceptional customer service, team building and problem solving
**Location** _US-MA-Boston_
**Job ID** _R _
**# Positions** _1_
**Category** _Clinic_
**Pos. Type** _Full Time_
All of the employing entities of Beth Israel Lahey Health maintain a continuing policy of non-discrimination in employment. The policy is to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

**Overview**
**The Medical Office Coordinator** is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.
Provides support to the department and manager by coordinating schedule requests; assisting in the review and development of orientation materials and training of new employees; involvement with other continuous quality improvement activities.
**Monday - Friday, 8:30 am-5:00 pm.**
This role is 100% onsite for the intial 6 months for training, then a hybrid schedule may be available.
_As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment._
**Responsibilities**
+ Effectively manage the flow of medical information internally and externally
+ Patiently act as liaison between patient and health care providers and external patient related providers
+ Accurately enter information into electronic health record.
+ Accurately follow guidelines to triage all incoming calls taking independent action where possible
+ Provide general information about the clinic and its services
+ Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision
+ Utilize automated scheduling system to analyze provider's daily/weekly schedule
+ Perform other functions and duties, as assigned, to support the practice.
**Qualifications**
+ Associate's degree in a related field or equivalent work experience
+ Certificate from a business school or program
+ Minimum 2 years' experience in medical office/reception setting or other customer service oriented position
+ ABR-OE certification preferred.
+ Experience with windows operating systems & Microsoft office
+ Experience with automated medical record and registration/scheduling systems preferred
+ Knowledge of managed care and insurance requirements
+ Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
+ Strong ability to multi-task while also maintaining professional demeanor
+ Demonstrated skills include exceptional customer service, team building and problem solving
**Location** _US-MA-Boston_
**Job ID** _R _
**# Positions** _1_
**Category** _Clinic_
**Pos. Type** _Full Time_
All of the employing entities of Beth Israel Lahey Health maintain a continuing policy of non-discrimination in employment. The policy is to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

**Overview**
**The Medical Office Coordinator** is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties.
Provides support to the department and manager by coordinating schedule requests; assisting in the review and development of orientation materials and training of new employees; involvement with other continuous quality improvement activities.
**Monday - Friday, 8:30 am-5:00 pm.**
This role is 100% onsite for the intial 6 months for training, then a hybrid schedule may be available.
_As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment._
**Responsibilities**
+ Effectively manage the flow of medical information internally and externally
+ Patiently act as liaison between patient and health care providers and external patient related providers
+ Accurately enter information into electronic health record.
+ Accurately follow guidelines to triage all incoming calls taking independent action where possible
+ Provide general information about the clinic and its services
+ Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision
+ Utilize automated scheduling system to analyze provider's daily/weekly schedule
+ Perform other functions and duties, as assigned, to support the practice.
**Qualifications**
+ Associate's degree in a related field or equivalent work experience
+ Certificate from a business school or program
+ Minimum 2 years' experience in medical office/reception setting or other customer service oriented position
+ ABR-OE certification preferred.
+ Experience with windows operating systems & Microsoft office
+ Experience with automated medical record and registration/scheduling systems preferred
+ Knowledge of managed care and insurance requirements
+ Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
+ Strong ability to multi-task while also maintaining professional demeanor
+ Demonstrated skills include exceptional customer service, team building and problem solving
**Location** _US-MA-Boston_
**Job ID** _R _
**# Positions** _1_
**Category** _Clinic_
**Pos. Type** _Full Time_
All of the employing entities of Beth Israel Lahey Health maintain a continuing policy of non-discrimination in employment. The policy is to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Kaua'i Medical Clinic is the island's largest clinic and only multispecialty medical group. More than 85 physicians and midlevel providers offer primary and specialty care at clinic locations in Eleele, Kapaa, Koloa and Lihue.
The Koloa satellite clinic provides family practice and internal medicine in Koloa town, making healthcare accessible to residents in outlying areas. Family physicians possess unique skills and knowledge, which qualifies them to provide comprehensive medical care, health maintenance and preventive services to each family member. These specialists, because of their background and interaction with the family, are best qualified to serve as the patient's advocate in all health-related matters, including the appropriate use of consultants, health services and community resources.
You could gain valuable first-hand clinical operations and health care experience as a Clinic Assistant. In this role you would perform routine tasks ranging from monitoring supplies to administering health care to patients of all ages to supporting departmental staff. We are looking for someone diligent and motivated, who enjoys learning in a fast-paced clinical environment and shares our commitment to creating a healthier Hawai'i.
**Location:** Kauai Medical Clinic - Koloa
**Work Schedule:** Day - 8 Hours
**Work Type:** Full Time Regular
**FTE:**
**Bargaining Unit:** Non-Bargaining
**Exempt:** No
**Req ID** 29383
**Pay Range:** 25.22 - 26.55 USD per hour
**Category:** Medical Support Staff
**Minimum Qualifications:** High school or equivalent. Current American Heart Association Basic Life Support (BLS) CPR card. Must be able to complete departmental competency assessment by end of orientation period.
**Preferred Qualifications:** Basic medical terminology. Completion of medical assistant program and/or equivalent experience.
EOE/AA/Disabled/Vets
Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

As a Clinic Office Assistant at Physicians Regional Medical Center you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.
**Job Summary**
The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.
**Essential Functions**
+ Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
+ Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
+ Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
+ Maintains and updates patient records, ensures quality control, and addresses gaps in care.
+ Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
+ Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
+ Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
+ Assists in handling physician call schedules, provider reimbursements, and license renewals.
+ Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
+ Ensures a clean and organized work environment, following infection control and safety protocols.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
**Qualifications**
+ 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required
**Knowledge, Skills and Abilities**
+ Proficiency in electronic medical records (EMR) systems and office software.
+ Strong organizational skills and attention to detail.
+ Excellent verbal and written communication skills.
+ Ability to multitask and work in a fast-paced healthcare environment.
+ Customer service-oriented with a professional and courteous demeanor.
+ Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.
**Licenses and Certifications**
+ Certified Medical Office Administrative Assistant (CMAA) preferred
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

**Overview**
The **Medical Office Coordinator** (MOC) provides administrative support to multiple allied health professionals in a medical office setting serving a chronically ill patient population. Interacts with many levels of Clinic/Center staff. Handles high volume patient interaction via telephone and face to face. Performs office support functions including typing, managing medical records, filing, using electronic modes of communication, performing automated scheduling and scheduling external diagnostic tests as requested. Assists with cross coverage to appropriate areas of the BEI. Ensure efficient operations by providing excellent customer service to patients, other staff members and external parties. To include all institutions that BEI and Joslin clinic maintain a collaborative working agreement.
**Monday - Friday, 8:00am-4:30pm (onsite).**
_As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment._
**Responsibilities**
+ Triage all incoming telephone calls appropriately taking independent action where possible.
+ Manage medical record information and flow, whether paper or electronic.
+ Create and manage necessary files for office.
+ Assist with completion of credentialing packages for professional staff
+ Generate typed material using standard format including, but not limited to, patient correspondence, CV's general professional correspondence.
+ Utilizes scheduling system for many types of appointments
+ Schedule outside ancillary services for patients including diagnostic testing and consults
+ Compose and/or generate letters
+ Completes confirmation calls using Televox report
+ Provides general information to patients and visitors
+ Using automated registration and scheduling system(s) and EMR within the BEI Department
+ Ensures patients are contacted in timely manner when schedules are canceled for planned and unplanned absences. Assists in maintaining monthly schedules in the scheduling system
+ Primary back-up coverage to the Surgical Coordinator Office for planned and unplanned absences
+ Provides cross coverage to front desk as needed
+ Act as liaison to professional staff to facilitate response to patient requests
+ Other administrative duties as assigned Practice Manager and/or Supervisor
**Qualifications**
+ Accredited business school or vocational program
+ 2 years minimum of secretarial experience preferably in a medical setting
+ Knowledge of health insurance
+ Demonstrated skill in customer service, team building and problem solving
+ Experience with automated scheduling and registration system(s)
+ Ability to prioritize and act quickly
+ Balance many demands on time at once
+ Ability to deal with fast pace and high stress
+ Demonstrate high energy and strong motivational skills
+ Exposure to Ophthalmology a plus
+ Good working knowledge using a Personal Computer and Microsoft Office
+ Ability to type 55 WPM
+ Familiarity with electronic medical record preferred
**Location** _US-MA-Boston_
**Job ID** _R _
**# Positions** _1_
**Category** _Clinic_
**Pos. Type** _Full Time_
All of the employing entities of Beth Israel Lahey Health maintain a continuing policy of non-discrimination in employment. The policy is to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

**Employment Type:**
Full time
**Shift:**
**Description:**
Want to learn more about MercyOne North? Click here: MercyOne North Iowa Medical Center ( the MercyOne Family! We are looking to hire a Clinic Nurse (LPN)/Medical Assistant for our Cardiology Clinic.
As a Clinic Nurse (LPN)/Medical Assistant at MercyOne, you will provide quality patient care and is a patient advocate.
+ Escorts patients to exam rooms. Obtains and documents data to include but not limited to chief complaint, allergies, vital signs, pain level, medication history, and fall risk. Obtains and reviews basic health history information. Anticipates and prepares exam room with equipment and supplies required for the visit. Assists with exam/procedures as requested.
+ Assists in scheduling patient for office appointments, lab/diagnostic tests/referrals.Reviews written test preparation handout with patient and documents in medical record. Refers patient to provider/registered nurse if education is required.
+ Completes charge ticket/submits charges in an electronic health record to include and obtain the diagnosis from the provider, identifying and initialing all billable supplies and services. Obtains ABN per e-LMRP as necessary.
+ Utilizes proper procedure for administering medications and treatments with emphasis on patient safety. Documents administration of medications.
+ Maintains competency in administering medications via the following routines: IM, SQ, ID, oral, inhalation, ocular, optic, topical, sublinqual, and nasal.
+ Documents notification/follow-up of phone messages under direct supervision of a provider.
+ Maintains a positive working relationship with co-workers, medical staff, and personnel of other departments, and assists customers as necessary .
+ Assists in cost containment by maintaining an adequate quantity of supplies in work- stations and exam/procedure rooms,(lab and x-ray also if applicable).
**Schedule:**
+ Full time
+ Days
+ M-F 8am-5pm
**General Requirements:**
LPN
+ Graduate of a school of nursing is required.
+ A current Iowa License as a Practical Nurse or Registered Nurse is required.
+ Nurse may be required based on Department needs.
+ Must provide proof of **Basic Life Support** (BLS Healthcare Provider, American Heart Association; or American Red Cross, Professional Rescuer-LIVE class only) via current card prior to employment or within 60 days of hire and maintains current status.
+ Completes **Mandatory Reporting: Child and Dependent Adult Abuse** requirement within 6 months of hire and renews this requirement every 3 years.
Medical Assistant
+ A minimum of six months work experience in a health care facility performing duties relating to patient care is preferred.
+ Additional experience involving computer knowledge.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers ( to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran