12,223 Clinical Experience jobs in the United States
Assistant Director, Assessment & Clinical Experience
Posted 4 days ago
Job Viewed
Job Description
Job Summary: Reporting to the Director of Assessment and Clinical Experience, the Assistant Director organizes and performs activities that enable Roosevelt students to complete required field experiences, practicums, internships, and student teaching in Chicagoland schools and community agencies. These activities include communication and relationship building with schools, districts, students, and Roosevelt faculty related to field experiences and partnerships; the use of computer software to organize, implement, document, and manage all aspects of field experiences and partnerships in initial and advanced teacher preparation; the collection and analysis of data related to student performance and learning in courses and diverse field experiences; and the development of formal MOUs with school and community partners. The Assistant Director will work collaboratively with faculty, college administrators, clerical staff, and other internal and external stakeholders. This is a full-time exempt position that reports to the Director of Assessment and Clinical Experience.
Minimum Qualifications: See knowledge, skills and abilities.
Job Type: Full-Time
Working Hours:
Knowledge, Skills and Abilities Required: Bachelor's degree in a related field.
Preferred Qualifications: A Master's degree in Education or a related field is preferred. At least two years of experience working in higher education or a PreK-12 school setting is preferred. Licensure and evidence of outstanding leadership as a teacher, counselor, or administrator in a PreK-12 setting is preferred. Experience with Banner, Argos, and assessment management software is preferred.
Roosevelt University is an Equal Opportunity Employer and welcomes women, LGBTQ, disabled, veterans, international, and minority-classified individuals as applicants for all positions.
#J-18808-LjbffrProduct Implementation (Must Have Clinical Experience)
Posted 13 days ago
Job Viewed
Job Description
Position : Product Implementation (Must Have Clinical Experience)
Location : San Diego, CA
Duration : 12 Months Contract
Total Hours/week : 40.00
Description:
- Product Implementation is responsible for installing a wide range of products and services that involve extensive customer interaction. li>Demonstrates a working understanding of products, related technologies and the implementation process.
- Demonstrates in-depth knowledge of presentation tools and techniques.
- Demonstrates working knowledge of adult learning theory.
- Demonstrates in-depth knowledge of the subject matter being taught.
- Uses presentation tools and techniques to deliver learning in a live or virtual classroom setting.
- Adapts presentation techniques/style to meet audience needs.
- Delivers to small and large audiences. Uses Facilitator Guide, personal experiences and in-depth knowledge of learning techniques to deliver course materials.
- Uses questioning and probing skills to adapt and modify delivery.
- Provides feedback on course design to development team.
- Demonstrates effective classroom control techniques.
- Has in-depth experience, knowledge and skills in own job family. li>Applies knowledge and skills to a wide range of standard and non-standard situations.
- Works independently with minimal guidance. Usually determines own work priorities.
- Acts as a resource for colleagues with less experience.
Qualifications & Skills:
- Bachelor's degree or equivalent work experience.
- Clinical experience and/or hospital pharmacy workflow knowledge required.
- Pharmacy consulting experience a plus.
- Technical support experience in a hospital setting a plus.
- Project management focus preferred.
- Training and teaching experience a plus.
- Prefer moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology.
- Knowledge of VMware, Sequel Server and Microsoft Active Directory a plus.
- The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations.
- Strong written and verbal communication skills.
- Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
- Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.
- Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
Senior Manager of Patient Clinical Experience
Posted 3 days ago
Job Viewed
Job Description
Benefits from Day One
Paid Days Off from Day One
Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** **FT**
**Shift** : **Days**
**The community you'll be caring for:**
AdventHealth Winter Garden has delivered care to the West Orange County since 2015 and will be expanding to add a 3-floor, 80-bed inpatient tower opening summer 2022, becoming a full-service hospital to serve the community of Winter Garden.
The AdventHealth Winter Garden tower expansion will include new ancillary and clinical spaces such as an expanded Surgery department, Inpatient Rehab, Inpatient Dialysis, Laboratory, and Imaging services.
Working at AdventHealth Winter Garden, you'll be surrounded with a team dedicated to bringing exceptional mission-focused, faith-based care to residents and visitors of a growing West Orange County.
**The role you'll contribute:**
The Sr. Manager of Clinical Experience (SMCE) is a solutions-focused leader who is wholly responsible for the driving the execution and sustainability of patient experience initiatives and programs tailored to the needs of the campus strategic business units. This role will be responsible for empowering teams to elevate patient experience to top quartile performance. The Sr. Manager collaborates with the Clinical Experience Director on a regular basis for clear direction and insight on the organizational imperatives for patient experience. The SMCE will own strategy implementation at the campus level. The Sr. Manager uses knowledge, experience and expertise in hospital operations, patient safety, quality and patient and family centered care, Press-Ganey/CMS CAHPS, and evidence-based best practices to collaboratively consult and support clinical and non-clinical leaders in the planning, development, implementation, and evaluation of a comprehensive patient and family experience strategy for their campus/scope of responsibility. Additionally, the Sr. Manager designs and leads strategies to improve physician communication patient satisfaction results, which includes interactive workshops, individual coaching, and in-depth analysis of patient satisfaction results. The Sr. Manager of Clinical Experience is directly responsible for clinical experience outcome metric monitoring, analysis, communication, sustainment planning, and corrective action in collaboration with campus leadership and multi-campus Director of Clinical Experience. The SMCE can demonstrate critical thinking skills, creativity, and has the knowledge and experience to manage resources to achieve quality performance, positive employee relations, and compliance with hospital guidelines. The SMCE is a skilled coach, motivator, mentor, and leader for professional and technical teams in the delivery of services for our patient population. This leader will collaborate with and support the Regional Executive Director and multi-campus Director of Clinical Experience in on-going operational planning, communication, educational and process development and deployments and regional training experiences.
**The value you'll bring to the team:**
+ Directly responsible for driving the execution and sustainment of initiatives and practices across the campus that produce publicly reportable HCAHPS and other patient experience performance which impact performance incentives.
+ Matrix reporting responsibility to campus executive leaders, most directly assisting the Director(s) of nursing while also maintaining an integral alignment with the regional multi-campus Director of Clinical Experience and a collaborative role with the regional CE team in the development and deployment of regional change initiatives and best practices while leading and aligning this work at their campuses to drive results for organizational CE imperatives.
+ Develops and maintains strong collegial partnerships with Nurse Managers of every nursing unit and leaders of ancillary departments at the campuses to understand unit dynamics (leaders, team, culture, case mix) to influence, coach and support the clinical team through implementation of patient experience best practice and validation processes in collaboration with multi-campus Director of Clinical Excellence and campus leadership.
+ Leads in process improvement observations, assessments, validations and accountability reviews (including but not limited to Performance Review Committee meetings) and designs tailored improvement models for patient experience practice and AdventHealth service standards, which may encompass an entire campus, or targeted departments.
+ Consults with executive and department leaders on metric results and best practice strategies for improving the experience of patients and families
+ Responsible for maintaining an active role with the regional CE team and participates in the orientation and training of new nurses, new hires, education, and regional planning and deployments.
Qualifications
**What You Will Need:**
+ Bachelors degree in business administration **or** healthcare administration **or** nursing
+ Two (2) years of leadership experience with ability to educate, mentor, and counsel effectively
+ Two (2) years experience in behavioral coaching
+ Four (4) years of professional experience in business operations, performance improvement, and/or healthcare
+ Current, valid State of Florida RN Licensure **or** Patient Experience Certification.
+ Masters degree in nursing **or** business administration, **or** healthcare administration (Preferred)
+ Ten (10) or more years of professional experience in business operations, performance improvement, and/or healthcare (Preferred)
+ Certification in training and/or human performance improvement such as Certified Professional in Learning and Performance (CPLP) or Human Performance Improvement Certification (HPI) by _Association of Talent Development_ (ATD ( ) or University Sponsored Curriculum (Preferred)
+ Lean, Six Sigma Black, or Green Belt (Preferred)
+ Training certificate from _Association of Talent Development_ (ATD ( ) (Preferred)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
**Category:** Patient Experience
**Organization:** AdventHealth Winter Garden
**Schedule:** Full-time
**Shift:** 1 - Day
**Req ID:** 25031252
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Chief Clinical Experience and Quality Officer
Posted 4 days ago
Job Viewed
Job Description
**Organization:** Office of the Chief Health Officer (OCHO) Organization
**Position Summary:** The Chief Clinical Experience and Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.
**Key Responsibilities:**
+ **Quality Management:**
+ Develop and implement quality improvement and outcome strategies aligned with organizational goals.
+ Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
+ Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
+ Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.
+ **Patient Experience:**
+ Implement and oversee a comprehensive patient experience strategy and develop strategies to enhance patient communications and experience and promote a patient-centric culture that improve overall patient satisfaction and loyalty.
+ Oversees the collection, analysis, and reporting of patient experience data across the business silos to create a holistic view of patient experience, quality and outcomes including trends, risks, and opportunities related to consumer experience.
+ Utilize journey mapping to improve consumer experience in benefits, claims, prior authorizations, and other services across multiple channels (email, social media, phone digital, letters, etc.) to optimize client and customer loyalty, experience, and retention.
+ Monitor and report on key performance indicators (KPIs) related to consumer satisfaction and experience.
+ Stay current with industry trends and best practices in consumer economics and incorporate relevant innovations into the strategy.
+ Collect and analyze patient feedback to identify areas for improvement.
+ Educate staff on the importance of patient experience and promote a patient-centered culture and communicate patient experience goals and outcomes to stakeholders.
+ Leverage technology to enhance patient experience, including digital feedback tools and data analytics.
+ **Leadership & Team Management:**
+ Collaborate with stakeholders to develop business cases and monitor performance.
+ Lead and develop a multidisciplinary team focused on clinical excellence, quality and patient experience.
+ Foster a culture of continuous improvement and innovation.
+ Represent the department in executive meetings and external forums.
+ **Stakeholder Engagement & Collaboration:**
+ Collaborate with internal entities, healthcare providers, and members/patients to improve quality and integration of interventions.
+ Engage with industry experts and participate in relevant forums and committees.
**Required Qualifications:**
+ MD or DO with board certification.
+ 15+ years of leadership experience in a large healthcare organization, including 5+ years in direct leadership of patient experience and quality improvement.
+ Strong knowledge of healthcare quality standards and patient experience strategies.
+ Excellent leadership skills, strategic thinking, and ability to execute for results in a complex commercial environment.
+ Proven ability to innovate and drive organizational change.
+ Experience in a highly matrixed organization with strong internal enterprise relations.
+ Strong communication skills, with the ability to translate complex topics into consumable formats.
**Key Competencies:**
+ Strategic Mindset
+ Builds Networks
+ Manages Conflict
+ Organizational Savvy
+ Courage
+ Drives Vision and Purpose
+ Persuades
+ Cultivates Innovation
+ Situational Adaptability
+ Ensures Accountability
+ Resourcefulness
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
Chief Clinical Experience and Quality Officer
Posted 15 days ago
Job Viewed
Job Description
**Organization:** Office of the Chief Health Officer (OCHO) Organization
**Position Summary:** The Chief Clinical Experience and Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.
**Key Responsibilities:**
+ **Quality Management:**
+ Develop and implement quality improvement and outcome strategies aligned with organizational goals.
+ Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
+ Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
+ Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.
+ **Patient Experience:**
+ Implement and oversee a comprehensive patient experience strategy and develop strategies to enhance patient communications and experience and promote a patient-centric culture that improve overall patient satisfaction and loyalty.
+ Oversees the collection, analysis, and reporting of patient experience data across the business silos to create a holistic view of patient experience, quality and outcomes including trends, risks, and opportunities related to consumer experience.
+ Utilize journey mapping to improve consumer experience in benefits, claims, prior authorizations, and other services across multiple channels (email, social media, phone digital, letters, etc.) to optimize client and customer loyalty, experience, and retention.
+ Monitor and report on key performance indicators (KPIs) related to consumer satisfaction and experience.
+ Stay current with industry trends and best practices in consumer economics and incorporate relevant innovations into the strategy.
+ Collect and analyze patient feedback to identify areas for improvement.
+ Educate staff on the importance of patient experience and promote a patient-centered culture and communicate patient experience goals and outcomes to stakeholders.
+ Leverage technology to enhance patient experience, including digital feedback tools and data analytics.
+ **Leadership & Team Management:**
+ Collaborate with stakeholders to develop business cases and monitor performance.
+ Lead and develop a multidisciplinary team focused on clinical excellence, quality and patient experience.
+ Foster a culture of continuous improvement and innovation.
+ Represent the department in executive meetings and external forums.
+ **Stakeholder Engagement & Collaboration:**
+ Collaborate with internal entities, healthcare providers, and members/patients to improve quality and integration of interventions.
+ Engage with industry experts and participate in relevant forums and committees.
**Required Qualifications:**
+ MD or DO with board certification.
+ 15+ years of leadership experience in a large healthcare organization, including 5+ years in direct leadership of patient experience and quality improvement.
+ Strong knowledge of healthcare quality standards and patient experience strategies.
+ Excellent leadership skills, strategic thinking, and ability to execute for results in a complex commercial environment.
+ Proven ability to innovate and drive organizational change.
+ Experience in a highly matrixed organization with strong internal enterprise relations.
+ Strong communication skills, with the ability to translate complex topics into consumable formats.
**Key Competencies:**
+ Strategic Mindset
+ Builds Networks
+ Manages Conflict
+ Organizational Savvy
+ Courage
+ Drives Vision and Purpose
+ Persuades
+ Cultivates Innovation
+ Situational Adaptability
+ Ensures Accountability
+ Resourcefulness
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
Chief Clinical Experience and Quality Officer
Posted 15 days ago
Job Viewed
Job Description
**Organization:** Office of the Chief Health Officer (OCHO) Organization
**Position Summary:** The Chief Clinical Experience and Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.
**Key Responsibilities:**
+ **Quality Management:**
+ Develop and implement quality improvement and outcome strategies aligned with organizational goals.
+ Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
+ Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
+ Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.
+ **Patient Experience:**
+ Implement and oversee a comprehensive patient experience strategy and develop strategies to enhance patient communications and experience and promote a patient-centric culture that improve overall patient satisfaction and loyalty.
+ Oversees the collection, analysis, and reporting of patient experience data across the business silos to create a holistic view of patient experience, quality and outcomes including trends, risks, and opportunities related to consumer experience.
+ Utilize journey mapping to improve consumer experience in benefits, claims, prior authorizations, and other services across multiple channels (email, social media, phone digital, letters, etc.) to optimize client and customer loyalty, experience, and retention.
+ Monitor and report on key performance indicators (KPIs) related to consumer satisfaction and experience.
+ Stay current with industry trends and best practices in consumer economics and incorporate relevant innovations into the strategy.
+ Collect and analyze patient feedback to identify areas for improvement.
+ Educate staff on the importance of patient experience and promote a patient-centered culture and communicate patient experience goals and outcomes to stakeholders.
+ Leverage technology to enhance patient experience, including digital feedback tools and data analytics.
+ **Leadership & Team Management:**
+ Collaborate with stakeholders to develop business cases and monitor performance.
+ Lead and develop a multidisciplinary team focused on clinical excellence, quality and patient experience.
+ Foster a culture of continuous improvement and innovation.
+ Represent the department in executive meetings and external forums.
+ **Stakeholder Engagement & Collaboration:**
+ Collaborate with internal entities, healthcare providers, and members/patients to improve quality and integration of interventions.
+ Engage with industry experts and participate in relevant forums and committees.
**Required Qualifications:**
+ MD or DO with board certification.
+ 15+ years of leadership experience in a large healthcare organization, including 5+ years in direct leadership of patient experience and quality improvement.
+ Strong knowledge of healthcare quality standards and patient experience strategies.
+ Excellent leadership skills, strategic thinking, and ability to execute for results in a complex commercial environment.
+ Proven ability to innovate and drive organizational change.
+ Experience in a highly matrixed organization with strong internal enterprise relations.
+ Strong communication skills, with the ability to translate complex topics into consumable formats.
**Key Competencies:**
+ Strategic Mindset
+ Builds Networks
+ Manages Conflict
+ Organizational Savvy
+ Courage
+ Drives Vision and Purpose
+ Persuades
+ Cultivates Innovation
+ Situational Adaptability
+ Ensures Accountability
+ Resourcefulness
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
Chief Clinical Experience and Quality Officer
Posted 15 days ago
Job Viewed
Job Description
Organization: Office of the Chief Health Officer (OCHO) Organization
Position Summary: The Chief Clinical Experience and Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.
Key Responsibilities:
- Quality Management:
- Develop and implement quality improvement and outcome strategies aligned with organizational goals.
- Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
- Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
- Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.
- Patient Experience:
- Implement and oversee a comprehensive patient experience strategy and develop strategies to enhance patient communications and experience and promote a patient-centric culture that improve overall patient satisfaction and loyalty.
- Oversees the collection, analysis, and reporting of patient experience data across the business silos to create a holistic view of patient experience, quality and outcomes including trends, risks, and opportunities related to consumer experience.
- Utilize journey mapping to improve consumer experience in benefits, claims, prior authorizations, and other services across multiple channels (email, social media, phone digital, letters, etc.) to optimize client and customer loyalty, experience, and retention.
- Monitor and report on key performance indicators (KPIs) related to consumer satisfaction and experience.
- Stay current with industry trends and best practices in consumer economics and incorporate relevant innovations into the strategy.
- Collect and analyze patient feedback to identify areas for improvement.
- Educate staff on the importance of patient experience and promote a patient-centered culture and communicate patient experience goals and outcomes to stakeholders.
- Leverage technology to enhance patient experience, including digital feedback tools and data analytics.
- Leadership & Team Management:
- Collaborate with stakeholders to develop business cases and monitor performance.
- Lead and develop a multidisciplinary team focused on clinical excellence, quality and patient experience.
- Foster a culture of continuous improvement and innovation.
- Represent the department in executive meetings and external forums.
- Stakeholder Engagement & Collaboration:
- Collaborate with internal entities, healthcare providers, and members/patients to improve quality and integration of interventions.
- Engage with industry experts and participate in relevant forums and committees.
Required Qualifications:
- MD or DO with board certification.
- 15+ years of leadership experience in a large healthcare organization, including 5+ years in direct leadership of patient experience and quality improvement.
- Strong knowledge of healthcare quality standards and patient experience strategies.
- Excellent leadership skills, strategic thinking, and ability to execute for results in a complex commercial environment.
- Proven ability to innovate and drive organizational change.
- Experience in a highly matrixed organization with strong internal enterprise relations.
- Strong communication skills, with the ability to translate complex topics into consumable formats.
Key Competencies:
- Strategic Mindset
- Builds Networks
- Manages Conflict
- Organizational Savvy
- Courage
- Drives Vision and Purpose
- Persuades
- Cultivates Innovation
- Situational Adaptability
- Ensures Accountability
- Resourcefulness
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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Chief Clinical Experience and Quality Officer (Bloomfield)
Posted 4 days ago
Job Viewed
Job Description
Chief Clinical Experience and Quality Officer (Finance)
Chief Clinical Experience and Quality Officer (Finance)
Flexible Onsite Location: Bloomfield, CT, St, Louis, MO, Philadelphia, PA, other locations where The Cigna Group has an office presence.
Organization: Office of the Chief Health Officer (OCHO) Organization
Position Summary: The Chief Clinical Experience and Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.
Key Responsibilities:
- Quality Management:
- Develop and implement quality improvement and outcome strategies aligned with organizational goals.
- Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
- Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
- Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.
- Patient Experience:
- Implement and oversee a comprehensive patient experience strategy and develop strategies to enhance patient communications and experience and promote a patient-centric culture that improve overall patient satisfaction and loyalty.
- Oversees the collection, analysis, and reporting of patient experience data across the business silos to create a holistic view of patient experience, quality and outcomes including trends, risks, and opportunities related to consumer experience.
- Utilize journey mapping to improve consumer experience in benefits, claims, prior authorizations, and other services across multiple channels (email, social media, phone digital, letters, etc.) to optimize client and customer loyalty, experience, and retention.
- Monitor and report on key performance indicators (KPIs) related to consumer satisfaction and experience.
- Stay current with industry trends and best practices in consumer economics and incorporate relevant innovations into the strategy.
- Collect and analyze patient feedback to identify areas for improvement.
- Educate staff on the importance of patient experience and promote a patient-centered culture and communicate patient experience goals and outcomes to stakeholders.
- Leverage technology to enhance patient experience, including digital feedback tools and data analytics.
- Leadership & Team Management:
- Collaborate with stakeholders to develop business cases and monitor performance.
- Lead and develop a multidisciplinary team focused on clinical excellence, quality and patient experience.
- Foster a culture of continuous improvement and innovation.
- Represent the department in executive meetings and external forums.
- Stakeholder Engagement & Collaboration:
- Collaborate with internal entities, healthcare providers, and members/patients to improve quality and integration of interventions.
- Engage with industry experts and participate in relevant forums and committees.
Required Qualifications:
- MD or DO with board certification.
- 15+ years of leadership experience in a large healthcare organization, including 5+ years in direct leadership of patient experience and quality improvement.
- Strong knowledge of healthcare quality standards and patient experience strategies.
- Excellent leadership skills, strategic thinking, and ability to execute for results in a complex commercial environment.
- Proven ability to innovate and drive organizational change.
- Experience in a highly matrixed organization with strong internal enterprise relations.
- Strong communication skills, with the ability to translate complex topics into consumable formats.
Key Competencies:
- Strategic Mindset
- Builds Networks
- Manages Conflict
- Organizational Savvy
- Courage
- Drives Vision and Purpose
- Persuades
- Cultivates Innovation
- Situational Adaptability
- Ensures Accountability
- Resourcefulness
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
#J-18808-LjbffrChief Clinical Experience and Quality Officer (Bloomfield)
Posted 4 days ago
Job Viewed
Job Description
Chief Clinical Experience and Quality Officer page is loadedChief Clinical Experience and Quality Officer Apply remote type On-site locations Bloomfield, CT St. Louis, MO Philadelphia, PA time type Full time posted on Posted Yesterday job requisition id 25009553
Flexible Onsite Location: Bloomfield, CT, St, Louis, MO, Philadelphia, PA, other locations where The Cigna Group has an office presence.
Organization: Office of the Chief Health Officer (OCHO) Organization
Position Summary: The Chief Clinical Experience and Quality Officer (CEQ) at The Cigna Group is responsible for overseeing the quality of healthcare services and clinical aspect of patient experience and engagement. This role will lead a cross-functional team of clinical and business leaders in OCHO and business units to build solutions, processes and functions that ensure a high degree of clinical integrity and quality and an outstanding clinical journey and experience for our patients. The CEQ Officer will work closely with clinical, administrative, and technology teams to drive quality improvement initiatives, leverage data analytics, and enhance patient outcomes and satisfaction.
Key Responsibilities:
Quality Management:
Develop and implement quality improvement and outcome strategies aligned with organizational goals.
Collaborate with stakeholders to set and monitor key performance indicators (KPIs) related to healthcare quality and outcomes.
Oversee quality assurance programs to ensure compliance with local, state, and federal regulation and with healthcare quality standards, including HIPAA, JCAHO, and CMS as well as HEDIS, NCQA Health Plan Ratings, STARS, and CAHPS compliance.
Identify and mitigate risks related to healthcare quality and implement continuous improvement methodologies like Six Sigma or Lean Healthcare.
Patient Experience:
Implement and oversee a comprehensive patient experience strategy and develop strategies to enhance patient communications and experience and promote a patient-centric culture that improve overall patient satisfaction and loyalty.
Oversees the collection, analysis, and reporting of patient experience data across the business silos to create a holistic view of patient experience, quality and outcomes including trends, risks, and opportunities related to consumer experience.
Utilize journey mapping to improve consumer experience in benefits, claims, prior authorizations, and other services across multiple channels (email, social media, phone digital, letters, etc.) to optimize client and customer loyalty, experience, and retention.
Monitor and report on key performance indicators (KPIs) related to consumer satisfaction and experience.
Stay current with industry trends and best practices in consumer economics and incorporate relevant innovations into the strategy.
Collect and analyze patient feedback to identify areas for improvement.
Educate staff on the importance of patient experience and promote a patient-centered culture and communicate patient experience goals and outcomes to stakeholders.
Leverage technology to enhance patient experience, including digital feedback tools and data analytics.
Leadership & Team Management:
Collaborate with stakeholders to develop business cases and monitor performance.
Lead and develop a multidisciplinary team focused on clinical excellence, quality and patient experience.
Foster a culture of continuous improvement and innovation.
Represent the department in executive meetings and external forums.
Stakeholder Engagement & Collaboration:
Collaborate with internal entities, healthcare providers, and members/patients to improve quality and integration of interventions.
Engage with industry experts and participate in relevant forums and committees.
Required Qualifications:
MD or DO with board certification.
15+ years of leadership experience in a large healthcare organization, including 5+ years in direct leadership of patient experience and quality improvement.
Strong knowledge of healthcare quality standards and patient experience strategies.
Excellent leadership skills, strategic thinking, and ability to execute for results in a complex commercial environment.
Proven ability to innovate and drive organizational change.
Experience in a highly matrixed organization with strong internal enterprise relations.
Strong communication skills, with the ability to translate complex topics into consumable formats.
Key Competencies:
Strategic Mindset
Builds Networks
Manages Conflict
Organizational Savvy
Courage
Drives Vision and Purpose
Persuades
Cultivates Innovation
Situational Adaptability
Ensures Accountability
Resourcefulness
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
#J-18808-LjbffrHead of Product- Clinical Experience (Palo Alto)
Posted 4 days ago
Job Viewed
Job Description
Head of Product Clinical Experience ?
Hybrid- 2x a week in Palo Alto, California
The difference youll make:
At Midi Health, were building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challengesand were growing fast.
Were looking for a Head of Product-Clinical Experience to lead the product vision, strategy, and execution for all tools and workflows that power Midis clinicians. This is a senior leadership role at the intersection of product, clinical operations, and engineering, where your work will directly improve the care we deliver and the experience of the providers delivering it.
Youll define and drive the roadmap for clinician-facing systems from documentation and scheduling to decision support and AI-powered tools. Youll collaborate closely with teams across Clinical Operations, Business Operations, Engineering, and Customer Experience to ensure our clinical platform is scalable, intuitive, and enables high-quality, efficient care.
What youll do:
Own the end-to-end product vision and roadmap for all provider-facing tools, workflows, and systems.
Deeply understand clinician needs and workflows through continuous discovery, feedback loops, and close partnership with internal stakeholders.
Design and launch scalable, user-friendly tools that enhance care delivery, streamline documentation, and boost clinician productivity and satisfaction.
Collaborate with Engineering and external vendors to ship high-impact, high-quality features that integrate with Midis core platform and AthenaHealth EHR.
Serve as the internal champion for clinician experienceensuring that product decisions reflect clinical, operational, and regulatory priorities.
Explore and implement emerging technologies (including AI and LLMs) to improve the provider experience and automate manual processes.
Mentor product managers and designers working on clinician tools.
Define, track, and report on success metrics to guide iteration and improvement.
What makes you a great fit:
10+ years of product management experience, including 3+ years in a senior or executive product leadership role.
Experience in telehealth, virtual care, or health tech is required.
Strong track record of building clinician-facing products, ideally within or alongside EHR platforms like AthenaHealth, Epic, or Cerner.
Deep understanding of clinical workflows especially in fast-paced, virtual settings. You build strong relationships with clinicians and translate their insights into impactful product solutions.
Familiarity with AthenaHealth and its APIs is a plus.
Experience scaling complex platforms in high-growth, operationally intensive environments.
Strong grasp of provider onboarding, documentation automation, and clinical decision support.
Knowledge of how AI and LLMs are being applied in healthcare, and a desire to apply them meaningfully.
Excellent communication and collaboration skillsyoure able to align diverse teams and drive clarity across functions.
Data-informed and outcome-oriented. You move quickly and iterate with purpose.
Passion for improving healthcare delivery and supporting clinicians with better tools.
Nice to have:
Experience working across multi-state, insurance-based clinical models.
Background implementing AI-powered tools in care delivery settings.
#JA-2
Please note that all official communication from Midi Health will come from an@joinmidi.com email address. We willnever ask for payment of any kind during the application or hiring process.
If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at .
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