6,798 Clinical Operations Director jobs in the United States

Our client, a rapidly growing and highly respected non-profit organization dedicated to improving community well-being, is seeking an accomplished Senior Clinical Operations Director to oversee their multifaceted healthcare and social services programs in the Atlanta, Georgia, US metropolitan area. This pivotal leadership role is responsible for ensuring the efficient, high-quality delivery of clinical services across multiple sites, championing best practices, and driving operational excellence. You will manage a diverse team of healthcare professionals, coordinate with external partners, and play a key role in program development and strategic planning. This position demands a strong blend of clinical expertise, operational management acumen, and a profound commitment to serving vulnerable populations.

Key Responsibilities:

• Provide strategic leadership and operational oversight for all clinical programs and services, ensuring alignment with the organization's mission and goals.
• Develop, implement, and monitor operational policies and procedures to optimize service delivery, efficiency, and patient/client satisfaction.
• Manage budgets, resource allocation, and staffing levels for clinical departments, ensuring fiscal responsibility and high performance.
• Supervise, mentor, and evaluate clinical managers and staff, fostering a culture of collaboration, professional development, and accountability.
• Ensure compliance with all relevant healthcare regulations, accreditation standards, and licensing requirements.
• Collaborate with program directors, medical staff, and external stakeholders to enhance program integration and community partnerships.
• Oversee quality assurance and performance improvement initiatives, utilizing data to drive evidence-based decision-making.
• Lead the development and implementation of new clinical services and initiatives in response to community needs.
• Serve as a key liaison with regulatory bodies, funding agencies, and community partners.
• Champion a patient-centered approach to care and advocate for the needs of the diverse populations served.

Qualifications:

• Master's degree in Healthcare Administration, Public Health, Nursing, Social Work, Business Administration, or a related field.
• A minimum of 10 years of progressive leadership experience in clinical operations management within a healthcare or community services setting.
• Demonstrated expertise in operational planning, budget management, and staff supervision.
• In-depth knowledge of healthcare regulations (e.g., HIPAA, Medicare/Medicaid), quality improvement methodologies, and patient safety principles.
• Proven ability to lead and motivate multidisciplinary teams and foster a positive work environment.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build effective relationships with diverse stakeholders.
• Experience with electronic health record (EHR) systems and healthcare IT is essential.
• Licensure as a RN, LCSW, or relevant clinical credential is a significant advantage.
• Passion for community service and improving health equity.

Our client is a leading provider of community-based support services and is looking for an experienced and compassionate Clinical Operations Director to oversee and enhance our client services across various programs. This role requires a strong leader with a deep understanding of social care practices, regulatory compliance, and team management. The ideal candidate will be dedicated to improving the lives of individuals and families through effective, evidence-based interventions. This position offers a hybrid work arrangement, combining remote flexibility with essential in-person collaboration. While the role is based in **Richmond, Virginia, US**, successful candidates will have the opportunity to work remotely for a significant portion of their week.

Responsibilities:

• Develop, implement, and monitor clinical programs and services to ensure high-quality care and adherence to best practices.
• Oversee the daily operations of clinical teams, providing guidance, supervision, and support.
• Ensure compliance with all relevant local, state, and federal regulations and licensing requirements.
• Manage budgets, resource allocation, and financial performance for clinical operations.
• Develop and implement strategies for staff recruitment, training, and retention.
• Conduct regular performance evaluations and provide constructive feedback to clinical staff.
• Collaborate with external agencies, partners, and stakeholders to enhance service delivery and community integration.
• Lead quality improvement initiatives, including data collection, analysis, and the implementation of corrective actions.
• Represent the organization in community forums and professional development activities.
• Maintain a focus on client-centered care and advocate for the needs of the individuals served.

Qualifications:

• Master's degree in Social Work, Psychology, Counseling, Public Health, or a related field.
• Licensed Clinical Professional (LCSW, LPC, LMFT, etc.) preferred.
• Minimum of 8 years of experience in community and social care services, with at least 4 years in a supervisory or managerial role.
• Proven experience in program development, implementation, and evaluation.
• In-depth knowledge of relevant legislation, regulations, and best practices in social care.
• Strong financial management and budgeting skills.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to build and maintain effective working relationships with diverse populations and stakeholders.
• Proficiency in using electronic health records (EHR) and other relevant software.
• Commitment to diversity, equity, and inclusion in service delivery.

This role serves the **Richmond, Virginia, US** community and requires a commitment to its residents, with a flexible hybrid work model.

**Summary**
The Director of Clinical Education Operations, under the direction of the Sr. Director of Clinical Education, is responsible for the enterprise-wide strategic oversight, coordination, and operational management of clinical education. This role ensures that all orientation, competency, and continuing education programs are delivered efficiently, comply with regulatory and accreditation requirements, and are aligned with systemwide goals for quality, safety, and workforce development.
Serving as a key liaison between the corporate clinical education team and hospital-based educators, the Director uses data to guide standardization, consistency, and innovation in education delivery. The position partners closely with facility educators, clinical operations leaders, and corporate stakeholders to monitor outcomes, optimize resources, and ensure scalable, efficient, and compliant education programs.
This role is ideal for an experienced leader passionate about clinical education and training, continuous improvement, and building a culture of collaboration, accountability, and excellence.
**Job Functions:**
+ Partner with the Senior Director of Clinical Education to develop, implement, and maintain standardized operational processes and workflows for the delivery, tracking, and evaluation of clinical education programs, ensuring alignment with systemwide strategic goals and organizational mission, values, and priorities.
+ Establish and maintain consistent structures for orientation, competency validation, and continuing education across all facilities, focusing on operational efficiency and scalability.
+ Partner with the Director of Clinical Education & Development to ensure operational processes support the effective implementation of enterprise curricula and educational initiatives.
+ Create and manage enterprise reporting mechanisms to monitor program delivery, participation, and outcomes, enabling data-driven decision-making.
+ Lead enterprise-wide initiatives to improve the efficiency, consistency, and compliance of education operations across the health system.
+ Partner with Advanced Learning Center (ALC) leadership to ensure seamless program deployment and reporting through the ALC platform.
+ Collaborate with quality, safety, compliance, regulatory, informatics, HR, and other key stakeholders to operationalize education initiatives that address identified needs, ensuring programs are delivered consistently and effectively across the enterprise.
+ Rapidly adapt education programs to reflect new clinical practices, technologies, or regulatory changes.
+ Monitor and assess program effectiveness using performance metrics, learner feedback, and outcome data, driving continuous quality improvement.
+ Streamline training processes, eliminate duplication, and leverage shared resources and best practices to improve efficiency and reduce costs.
+ Support workforce development efforts that improve employee satisfaction, retention, and engagement, contributing to better patient outcomes.
+ Serve as the enterprise communication link between corporate clinical education leadership and hospital education teams.
+ Provide leadership, guidance, and mentorship to hospital-based clinical educators, fostering professional growth, knowledge sharing, and a culture of lifelong learning.
+ Ensure bidirectional communication of system priorities, policies, and outcomes, aligning local initiatives with enterprise objectives.
+ Promote collaboration and dissemination of best practices across all facilities to drive innovation in education delivery.
+ Partner with clinical, quality, HR, and regulatory leaders to operationalize education initiatives based on identified needs.
**Essential Functions**
+ Act as the enterprise operational leader for clinical education, accountable for the effective, standardized, and compliant delivery of all clinical education programs.
+ Translate enterprise strategy into clear, actionable workflows for hospital educators and facility leaders.
+ Use data and performance metrics to inform decision-making, close knowledge and skill gaps, and measure success against system goals.
+ Partner with Quality to maintain audit and survey readiness by ensuring documentation and processes meet regulatory standards.
+ Partner with the Director of Clinical Education & Development to align operational processes with education content and delivery methods.
+ Build strong relationships with facility educators, managers, and executives to foster engagement, accountability, and a shared culture of excellence.
+ Foster engagement, mentorship, and accountability across hospital-based educators to strengthen program impact and workforce readiness.
***Occasional Travel to Corporate office in Franklin, TN and to facilities as needed***
**Qualifications**
+ Bachelor's degree in nursing Required
+ Master's Degree Master's degree in Healthcare Administration, Nursing, Education, or a related field within 12 months of hire. Required
+ Doctorate Degree Doctorate in Nursing Practice (DNP) or other terminal degree preferred.
+ 5-7 years Experience in clinical education or nursing leadership Required
+ 2-5 years Demonstrated success leading large-scale education operations, with
measurable improvements in clinical outcomes and workforce performance. Preferred
**Knowledge, Skills and Abilities**
+ Expertise in regulatory and accreditation standards (TJC, CMS, state boards) and their application to clinical education.
+ Strong ability to mentor and develop educators, build engagement, and influence organizational culture.
+ Advanced skills in data analysis, performance measurement, and continuous improvement methodologies.
+ Excellent communication, facilitation, and stakeholder engagement skills across multiple organizational levels.
+ Budget and resource management expertise, with a track record of improving efficiency while maintaining quality.
**Licenses and Certifications**
Registered Nurse Current, active RN license in good standing required.
Professional Certification in Nursing Professional Development (NPD-BC) or Healthcare Leadership (e.g., NEA-BC) preferred.
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

UPMC Procirca is looking for a Clinical Account Operations Director to join their dedicated team!
This position is designed to provide comprehensive support and leadership in all clinical activities of Procirca's MCS Division. The role encompasses managing daily hospital and industry operations for Procirca clients, developing strategic models for client coverage, assisting industry partners with clinical trials and the development of mechanical circulatory support (MCS) technologies, and providing direct hospital-based support for industry and clinically based clients. The incumbent is expected to deliver the full clinical scope across the spectrum of short-term and durable VAD/TAH in both pediatric and adult realms. Key responsibilities include being the primary point of contact for Procirca?s clinical accounts, assisting with managing operations at partnered sites, providing direct clinical management of MCS recipients within Procirca contracted health centers and industry partners, training medical staff in the use of MCS devices. The incumbent will work directly with the Senior Director and play a significant role in advancing Procirca's business and scope of work, as well as in the scheduling and management of staffing resources supporting these efforts. Additionally, the incumbent will participate in a 24-hour call rotation, represent Procirca MCS within the Cardiovascular industry on a global basis, and contribute to the design and development of innovative cardiac and organ support technologies. The ability to work independently and possess a deep clinical knowledge base is essential for this role
This role will support the Pittsburgh area but also expected to travel 50% - 75% of the time.
UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!
Responsibilities:
+ Coordinate support activities within Procirca contracted health centers and for industry partners.
+ Serve as the primary liaison or superuser for new MCS platforms and be responsible for educating and verifying competencies for their Procirca peers.
+ Work directly with Senior Director to prepare and validate invoices
+ Identify and foster opportunities for the expansion of support activities within existing and new Procirca contracted health centers and for industry partners.
+ Serve as senior support staff for MCS recipients supported at partnering medical institutions.
+ Manage the care of MCS equipment at partnering medical institutions, including Abbott Heartmate II (LVAD), Abbott Heartmate 3 (LVAD), Abbott Centrimag (LVAD), Abbott Pediamag (VAD), HeartWare HVAD (LVAD), Abiomed Impella (2.5, CP, 5.0, and RPFlex), and intra-aortic balloon pump (IABP).
+ Assist medical staff in the set-up, operation, and clinical/technical evaluation of MCS equipment.
+ Maintain a regular call schedule to provide clinical/technical support to the MCS population and medical staff? Provide clinical management of patients supported by contracted MCS device manufacturers, including medical staff training, troubleshooting/emergency response, and assistance with the development of patient-care protocols.
+ Will be key point of contact for all MCS industry partners
+ Will work directly with industry partners to develop or enhance clinical MCS technologies, or the application of these devices.
+ Provide training and oversee competency testing for all hospital staff, outpatient facilities, first responders, physicians, and clinical personnel in the community
+ Provide clinical/technical support to outpatient facilities (SNF, LTAC, etc.).
+ Coordinate and administer patient and caregiver education.
+ Accompany medical staff during VAD patient rounds and introduce VAD technologies to VAD candidates and caregivers.
+ Address technical device issues during serial clinic visits, including VAD equipment examination, VAD settings optimization, component tracking, and data collection.
+ Manage component tracking/inventory and hemodynamic data collection/documentation in EPIC.
+ Prepare for Joint Commission hospital DT recertification? Contribute to associated clinical research and peer-reviewed publications at national meetings.
+ Implement clinical trials and novel technologies.
+ Develop clinical protocols and pathways.
+ Order and maintain all implant and device-related supplies (disposable and capital components).
+ Administer patient billing activities in the MCS domain.
+ Be on-call for implants, re-operations, and clinical/technical emergencies.
+ The ideal candidate for this position should have at least 8 years of hospital and industry experience, be competent in the use of all widely used MCS technologies and possess at least 5 years of experience teaching surgeons and other clinical personnel in the use of MCS technologies.
+ The candidate must have the ability to work independently in various settings, including the operating room, catheterization lab, intensive care unit, and other clinical settings common in a major healthcare facility. Experience in teaching and excellent communication skills are essential.
+ The candidate should be willing to travel up to 75% of the time on short notice for emergency clinical support needs.
+ Experience working with clinical trial technologies is required.
+ Proficiency in computer skills, including Microsoft Office, Excel, Exchange, EPIC, and internet-based software applications, is necessary.
+ Strong interpersonal skills and the ability to communicate well, both orally and in written form, are crucial.
+ A deep clinical knowledge base is essential for this roleLicensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran

**Job Description**
**Job Summary**
The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.
**Job Duties**
- Directs all Clinical Contact Center operations
- Implements direction and performance standards for multiple lines of business to assure that service targets are achieved.
- Manages and evaluates the performance of various clinical management activities.
- Aligns with Senior Leadership, to ensure operational goals and objectives for outsourced operations are understood and met.
- Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
- Proficient in discussion and execution of procedures, protocols, benefits, and services, assists with training of new employees as needed, shows flexibility in meeting changing performance objectives consistent with department objectives.
- Develops standardized methods of improving production, quality, and efficiency
- Ensures partners receive support for operational issues.
- Produces solutions to a problem or issues Calculates risks f and takes decisive actions where necessary. Ensures that guidance or action is in keeping with policy and procedure.
- Schedules and reviews project tasks to ensure high quality product is delivered on time and within the budget.
- Engaged in clinical training activities and outcomes.
- Determines clinical and quality measures for success.
- Designs standardized protocols, develops policy, and ensures timely implementation with corporate and health plan input.
- Ensures monthly auditing is occurring with appropriate follow-up.
- Utilizes excellent verbal and written communication skills
- Utilizes advanced teambuilding and conflict resolution skills
- Performs other duties as required
**Job Qualifications**
**REQUIRED EDUCATION** :
Completion of an accredited Registered Nurse (RN) Program or Bachelor's Degree in Nursing
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
- Minimum 7 years' experience in a healthcare environment with directly transferable skills highly preferred.
- Minimum 7 years' experience performing supervisory/management work including Clinical Operations.
- Experience with Contact Center operations.
- Experience managing professional staff in a clinical Contact Center.
- Experience managing process improvement activities.
**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION** :
Active, unrestricted State Registered Nursing (RN) license in good standing
**PREFERRED EXPERIENCE** :
+ 9 years' experience in a healthcare environment with directly transferable skills highly preferred
+ 9 years' experience performing supervisory/management work including Clinical Operations.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**
**Job Summary**
The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.
**Job Duties**
- Directs all Clinical Contact Center operations
- Implements direction and performance standards for multiple lines of business to assure that service targets are achieved.
- Manages and evaluates the performance of various clinical management activities.
- Aligns with Senior Leadership, to ensure operational goals and objectives for outsourced operations are understood and met.
- Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
- Proficient in discussion and execution of procedures, protocols, benefits, and services, assists with training of new employees as needed, shows flexibility in meeting changing performance objectives consistent with department objectives.
- Develops standardized methods of improving production, quality, and efficiency
- Ensures partners receive support for operational issues.
- Produces solutions to a problem or issues Calculates risks f and takes decisive actions where necessary. Ensures that guidance or action is in keeping with policy and procedure.
- Schedules and reviews project tasks to ensure high quality product is delivered on time and within the budget.
- Engaged in clinical training activities and outcomes.
- Determines clinical and quality measures for success.
- Designs standardized protocols, develops policy, and ensures timely implementation with corporate and health plan input.
- Ensures monthly auditing is occurring with appropriate follow-up.
- Utilizes excellent verbal and written communication skills
- Utilizes advanced teambuilding and conflict resolution skills
- Performs other duties as required
**Job Qualifications**
**REQUIRED EDUCATION** :
Completion of an accredited Registered Nurse (RN) Program or Bachelor's Degree in Nursing
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
- Minimum 7 years' experience in a healthcare environment with directly transferable skills highly preferred.
- Minimum 7 years' experience performing supervisory/management work including Clinical Operations.
- Experience with Contact Center operations.
- Experience managing professional staff in a clinical Contact Center.
- Experience managing process improvement activities.
**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION** :
Active, unrestricted State Registered Nursing (RN) license in good standing
**PREFERRED EXPERIENCE** :
+ 9 years' experience in a healthcare environment with directly transferable skills highly preferred
+ 9 years' experience performing supervisory/management work including Clinical Operations.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**
**Job Summary**
The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.
**Job Duties**
- Directs all Clinical Contact Center operations
- Implements direction and performance standards for multiple lines of business to assure that service targets are achieved.
- Manages and evaluates the performance of various clinical management activities.
- Aligns with Senior Leadership, to ensure operational goals and objectives for outsourced operations are understood and met.
- Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
- Proficient in discussion and execution of procedures, protocols, benefits, and services, assists with training of new employees as needed, shows flexibility in meeting changing performance objectives consistent with department objectives.
- Develops standardized methods of improving production, quality, and efficiency
- Ensures partners receive support for operational issues.
- Produces solutions to a problem or issues Calculates risks f and takes decisive actions where necessary. Ensures that guidance or action is in keeping with policy and procedure.
- Schedules and reviews project tasks to ensure high quality product is delivered on time and within the budget.
- Engaged in clinical training activities and outcomes.
- Determines clinical and quality measures for success.
- Designs standardized protocols, develops policy, and ensures timely implementation with corporate and health plan input.
- Ensures monthly auditing is occurring with appropriate follow-up.
- Utilizes excellent verbal and written communication skills
- Utilizes advanced teambuilding and conflict resolution skills
- Performs other duties as required
**Job Qualifications**
**REQUIRED EDUCATION** :
Completion of an accredited Registered Nurse (RN) Program or Bachelor's Degree in Nursing
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
- Minimum 7 years' experience in a healthcare environment with directly transferable skills highly preferred.
- Minimum 7 years' experience performing supervisory/management work including Clinical Operations.
- Experience with Contact Center operations.
- Experience managing professional staff in a clinical Contact Center.
- Experience managing process improvement activities.
**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION** :
Active, unrestricted State Registered Nursing (RN) license in good standing
**PREFERRED EXPERIENCE** :
+ 9 years' experience in a healthcare environment with directly transferable skills highly preferred
+ 9 years' experience performing supervisory/management work including Clinical Operations.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**
**Job Summary**
The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.
**Job Duties**
- Directs all Clinical Contact Center operations
- Implements direction and performance standards for multiple lines of business to assure that service targets are achieved.
- Manages and evaluates the performance of various clinical management activities.
- Aligns with Senior Leadership, to ensure operational goals and objectives for outsourced operations are understood and met.
- Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
- Proficient in discussion and execution of procedures, protocols, benefits, and services, assists with training of new employees as needed, shows flexibility in meeting changing performance objectives consistent with department objectives.
- Develops standardized methods of improving production, quality, and efficiency
- Ensures partners receive support for operational issues.
- Produces solutions to a problem or issues Calculates risks f and takes decisive actions where necessary. Ensures that guidance or action is in keeping with policy and procedure.
- Schedules and reviews project tasks to ensure high quality product is delivered on time and within the budget.
- Engaged in clinical training activities and outcomes.
- Determines clinical and quality measures for success.
- Designs standardized protocols, develops policy, and ensures timely implementation with corporate and health plan input.
- Ensures monthly auditing is occurring with appropriate follow-up.
- Utilizes excellent verbal and written communication skills
- Utilizes advanced teambuilding and conflict resolution skills
- Performs other duties as required
**Job Qualifications**
**REQUIRED EDUCATION** :
Completion of an accredited Registered Nurse (RN) Program or Bachelor's Degree in Nursing
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
- Minimum 7 years' experience in a healthcare environment with directly transferable skills highly preferred.
- Minimum 7 years' experience performing supervisory/management work including Clinical Operations.
- Experience with Contact Center operations.
- Experience managing professional staff in a clinical Contact Center.
- Experience managing process improvement activities.
**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION** :
Active, unrestricted State Registered Nursing (RN) license in good standing
**PREFERRED EXPERIENCE** :
+ 9 years' experience in a healthcare environment with directly transferable skills highly preferred
+ 9 years' experience performing supervisory/management work including Clinical Operations.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description**
**Job Summary**
The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.
**Job Duties**
- Directs all Clinical Contact Center operations
- Implements direction and performance standards for multiple lines of business to assure that service targets are achieved.
- Manages and evaluates the performance of various clinical management activities.
- Aligns with Senior Leadership, to ensure operational goals and objectives for outsourced operations are understood and met.
- Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
- Proficient in discussion and execution of procedures, protocols, benefits, and services, assists with training of new employees as needed, shows flexibility in meeting changing performance objectives consistent with department objectives.
- Develops standardized methods of improving production, quality, and efficiency
- Ensures partners receive support for operational issues.
- Produces solutions to a problem or issues Calculates risks f and takes decisive actions where necessary. Ensures that guidance or action is in keeping with policy and procedure.
- Schedules and reviews project tasks to ensure high quality product is delivered on time and within the budget.
- Engaged in clinical training activities and outcomes.
- Determines clinical and quality measures for success.
- Designs standardized protocols, develops policy, and ensures timely implementation with corporate and health plan input.
- Ensures monthly auditing is occurring with appropriate follow-up.
- Utilizes excellent verbal and written communication skills
- Utilizes advanced teambuilding and conflict resolution skills
- Performs other duties as required
**Job Qualifications**
**REQUIRED EDUCATION** :
Completion of an accredited Registered Nurse (RN) Program or Bachelor's Degree in Nursing
**REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** :
- Minimum 7 years' experience in a healthcare environment with directly transferable skills highly preferred.
- Minimum 7 years' experience performing supervisory/management work including Clinical Operations.
- Experience with Contact Center operations.
- Experience managing professional staff in a clinical Contact Center.
- Experience managing process improvement activities.
**REQUIRED LICENSE, CERTIFICATION, ASSOCIATION** :
Active, unrestricted State Registered Nursing (RN) license in good standing
**PREFERRED EXPERIENCE** :
+ 9 years' experience in a healthcare environment with directly transferable skills highly preferred
+ 9 years' experience performing supervisory/management work including Clinical Operations.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.