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Now Hiring: Customer Service/Retail Associate

Location: 13450 Farmington Rd, Livonia, MI 48150

Schedule: Monday-Friday | 9:30 AM - 6:00 PM

At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role: Customer Service/Retail Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

What We're Looking For

• High School Diploma or equivalent
• Friendly, outgoing communicator who loves connecting with people
• Skilled with point-of-sale (POS) systems and inventory software-tech-savvy is a plus!
• Super organized with a keen eye for detail
• Compassionate and always focused on making customers feel cared for

• Welcome patients and visitors with a warm smile and professional vibe
• Help customers find the perfect medical supplies tailored just for them
• Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience
• Share helpful info on product features and how to use them confidently
• Quickly and kindly handle questions or concerns-making every experience a great one
• Process sales smoothly and securely, handling cash, cards, and insurance like a pro

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities

YOUR MISSION

• Deliver exceptional customer experiences within our store while embodying PUMA's Brand Values and service standards.
• Utilize excellent customer service skills to consistently meet or exceed sales targets, KPIs, and profitability objectives.
• Handle sales transactions quickly and accurately at checkout.
• Ensure the store is clean, organized, and adheres to all visual merchandising guidelines.
• Manage the execution and processing of incoming and outgoing merchandise with diligence.
• Follow all Policies & Procedures along with operational core competencies and key accountabilities effectively.
• Maintain a safe, healthy, and compliant shopping and working environment.
• Be prepared to work non-traditional hours including weekends, evenings, and holidays, with potential overtime.

YOUR TALENT

• 1 - 2 years of experience in a customer-oriented retail environment, preferably in apparel or footwear.
• A collaborative team player who thrives in a vibrant environment.
• Strong communication skills that enhance customer interactions.
• A quick learner with a passion for retail.
• Basic computer skills with familiarity in MS Office programs.
• Physical ability to lift, carry, push, or pull up to 30 pounds regularly.

SPEED & SPIRIT are the qualities we value in our candidates. We are driven in our performance, vibrant in our sporting legacy, united in our team spirit, and encourage you to bring your unique talents and experiences to the table. For a simple application process, please apply online to upload your application.

PUMA is committed to equal employment opportunity and prohibits discrimination and harassment of any type, ensuring an inclusive environment for all candidates.

• Competitive compensation plan
• Free eyelash services including volume upgrades
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• A fun culture where bagel Friday is real
• Clear career path to grow as a professional
• Ongoing training

• Customer service oriented
• Results oriented, metrics driven
• Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• MindBody Software experience a plus

• Pay $14-$16 per hour based on experience
• Bonuses based on monthly Wellness Program sales
• Dental, Vision, Short Term Disability, Accidental Insurance
• Complimentary monthly massage

• Strong sales experience (memberships sales preferred)
• Elements Massage is looking for someone who can create an exceptional massage experience for every client every time they enter our studio
• Being the first and final face of hospitality, whether on the phone or in the studio
• Informing all clients about the benefits of the Elements Wellness Program
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Studio Manager and Massage Therapists to create an environment where clients are the center of the world

• The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa like or similar environment is preferred; creating a client experience that distinguishs their value with our attention and hospitality
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy to learn computer programs
• Driven to create the best work environment for our clients

D: answering phones, completing reports, inventory control, and general store management. . Is This You? . We are looking for associates eager to work, have a high level of computer aptitude, and who continually want to increase their index of kn Sales Associate, Retail Sales, Customer Service, Retail, Associate, Sales

• Pay $16 - $18/hour starting pay, depending on experience
• Monthly bonuses based on conversion goals
• Aflac Supplemental Insurance
• Colonial Life Dental & Vision Insurance
• A free massage each month
• Our team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses

• Engage with new and returning clients to understand their needs and match them with the right massage and membership options.
• Follow our proven sales process to introduce and enroll clients in our monthly Elements Wellness Program.
• Be a positive, supportive presence in our scent-free, smoke-free studio

• Promote and sell therapeutic massage services, memberships, and gift cards.
• Educate clients on the benefits of regular massage therapy and our Elements Wellness Program.
• Meet or exceed sales goals by building rapport and encouraging repeat business.
• Greet clients warmly and ensure a professional, welcoming atmosphere.
• Answer phones courteously and provide accurate information on services, pricing, and availability.
• Schedule and confirm appointments to ensure smooth daily operations.
• Follow up with members to encourage booking their monthly sessions
• Handle administrative tasks such as data entry and payment processing.
• Maintain a clean, organized, and calming front desk area.
• Work closely with massage therapists to ensure an exceptional client experience.

• Prior retail sales experience preferred-especially selling memberships or services in person.
• Customer service experience in a spa-like or wellness-focused environment is a plus.
• Strong attention to detail and the ability to multitask efficiently.
• Comfortable using modern office tools and systems (experience with Mindbody is a bonus).
• A team player who is passionate about creating a positive environment for coworkers and clients alike.
• High school diploma (or GED) or equivalent work experience required.
• Availability to work evenings and weekends-our studio is open seven days a week.

• Competitive compensation plan with potential to make between $10 to $12/hr per hour depending on performance
• Free eyelash services including discounts on volume upgrades
• Membership sales bonus
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

• Customer service oriented
• Results oriented, metrics driven
• Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• MindBody Software experience a plus

• Pay $14 - $6 per hour depending on experience (Starting wage can be discussed in interview!)
• Bonuses based on monthly conversion numbers
• Medical/dental/vision insurance
• A complimentary monthly massage OR facial at the studio - additional sessions at a discounted rate!
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to 300+ in additional bonuses.

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Qualifications:
• A friendly, fun, and talkative front desk associate who can connect with our staff and clients! Elements feels like a family! :)
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $16 per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200 in additional bonuses.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.