Technical Support Lead - Cloud Services

32202 Riverview, Florida $85000 Annually WhatJobs

Posted 16 days ago

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full-time
Our client is seeking a highly skilled and experienced Technical Support Lead to manage their remote Customer Service & Helpdesk operations, specializing in cloud services. This is a fully remote position, allowing you to work from anywhere in the US. You will lead a team of support engineers, ensuring the highest level of technical assistance and customer satisfaction for our clients utilizing our cloud platforms. Your leadership will be crucial in resolving complex technical issues and maintaining excellent service delivery.

Key responsibilities include supervising and mentoring a team of remote technical support specialists, developing and implementing support procedures and best practices, managing incoming support tickets and ensuring timely resolution, and escalating critical issues to appropriate teams. You will also be responsible for analyzing support trends, identifying areas for improvement, and contributing to the development of knowledge base articles and self-help resources. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support, with a strong emphasis on cloud technologies (AWS, Azure, GCP). Proven experience in a lead or supervisory role is required. Excellent troubleshooting, problem-solving, and communication skills are essential. The ability to manage and motivate a remote team effectively, handle high-pressure situations, and provide exceptional customer service is paramount. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is necessary. Our client offers a competitive salary, comprehensive benefits, and a supportive, collaborative remote work environment. If you are passionate about cloud technology and excel at leading technical support teams to deliver outstanding service, we invite you to apply.
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Junior Software Engineer, Cloud Services - Remote

33601 Tampa, Florida $75000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a motivated and technically adept Junior Software Engineer to join their fully remote, cloud services team. This is an exciting opportunity for an entry-level engineer to contribute to the design, development, and maintenance of scalable cloud-based applications and infrastructure. You will work alongside experienced engineers, gaining hands-on experience with modern cloud technologies, development methodologies, and best practices. The ideal candidate possesses a solid understanding of software development principles, proficiency in at least one modern programming language (e.g., Java, Python, Go), and a strong interest in cloud computing platforms (AWS, Azure, GCP). Responsibilities include writing clean, efficient, and well-documented code, participating in code reviews, troubleshooting and debugging issues, and assisting with the deployment and monitoring of cloud services. This is a remote-first position, demanding strong self-management skills, excellent communication, and the ability to collaborate effectively within a virtual team environment. You will have the chance to contribute to impactful projects, helping to build and enhance the cloud services that power our client's innovative solutions. A proactive attitude, a passion for learning, and a commitment to delivering high-quality software are essential. You will be an integral part of a collaborative team focused on innovation and technical excellence, all within a flexible, remote work setting. This role offers a fantastic starting point for a career in cloud engineering, with ample opportunities for professional development and skill enhancement.
Responsibilities:
  • Design, develop, and maintain scalable cloud-based applications and services.
  • Write high-quality, maintainable, and well-tested code.
  • Collaborate with senior engineers on system architecture and design.
  • Participate in code reviews to ensure code quality and adherence to standards.
  • Troubleshoot, debug, and resolve software defects and issues.
  • Assist with the deployment, configuration, and monitoring of cloud infrastructure.
  • Learn and apply cloud computing best practices (e.g., IaC, CI/CD).
  • Contribute to technical documentation and knowledge sharing.
  • Stay current with emerging cloud technologies and software development trends.
  • Work effectively within a remote, agile development team.
Qualifications:
  • Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
  • 0-2 years of experience in software development, including internships or personal projects.
  • Proficiency in at least one object-oriented programming language (e.g., Java, Python, C++, C#, Go).
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
  • Basic understanding of data structures, algorithms, and software design patterns.
  • Knowledge of version control systems (e.g., Git).
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Ability to work independently and manage tasks effectively in a remote environment.
  • A strong desire to learn and grow in cloud software engineering.
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Senior Backend Software Engineer (Cloud Services)

33601 Tampa, Florida $140000 Annually WhatJobs

Posted 8 days ago

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full-time
Our client, a leading innovator in cloud infrastructure solutions, is seeking a highly skilled Senior Backend Software Engineer to join their dynamic team in Tampa, Florida . This role is critical for designing, developing, and deploying robust, scalable, and secure backend services that power our next-generation cloud platform. The ideal candidate will have a deep understanding of distributed systems, microservices architecture, and experience with major cloud providers. You will work in a collaborative environment, contributing to all phases of the software development lifecycle and mentoring junior engineers.

Responsibilities:
  • Design, develop, and maintain highly scalable and reliable backend services using languages such as Go, Python, or Java.
  • Architect and implement microservices within a cloud-native environment (AWS, Azure, or GCP).
  • Develop and manage APIs and integrations with third-party services.
  • Write clean, efficient, and well-documented code, adhering to best practices in software engineering.
  • Implement robust testing strategies, including unit, integration, and end-to-end testing.
  • Troubleshoot and resolve complex technical issues in production environments.
  • Collaborate with frontend engineers, DevOps, and product managers to deliver high-quality features.
  • Participate in code reviews to ensure code quality, performance, and maintainability.
  • Optimize application performance and scalability for high-traffic loads.
  • Mentor junior software engineers and contribute to technical decision-making processes.
  • Stay current with emerging technologies and industry trends in cloud computing and backend development.
Qualifications:
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • Minimum of 5 years of professional software development experience, with a strong focus on backend systems.
  • Proven experience designing and building microservices architectures.
  • Extensive experience with one or more cloud platforms (AWS, Azure, GCP) and their associated services.
  • Proficiency in at least one backend programming language such as Go, Python, Java, or Node.js.
  • Strong understanding of database technologies (SQL, NoSQL) and data modeling.
  • Experience with containerization technologies (Docker, Kubernetes) is highly desirable.
  • Familiarity with CI/CD pipelines and tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Experience with Agile development methodologies.
This hybrid role offers a compelling opportunity to shape the future of cloud technology while enjoying the vibrant city of Tampa.
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Senior Technical Support Specialist - Cloud Services

33601 Tampa, Florida $70000 Annually WhatJobs

Posted 10 days ago

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full-time
Our client is expanding its global support network and is seeking a highly skilled Senior Technical Support Specialist focused on cloud services to join their fully remote team. This is an excellent opportunity to provide advanced technical assistance and resolve complex issues for a diverse customer base, directly contributing to customer satisfaction and product adoption. You will be the primary point of contact for escalated customer inquiries, troubleshooting intricate problems related to cloud infrastructure, platform services, and application integration. Responsibilities include diagnosing and resolving technical issues across various cloud environments, documenting solutions, and contributing to a comprehensive knowledge base. The ideal candidate will possess a deep understanding of cloud computing concepts, networking protocols, and operating systems. Experience with cloud platforms like AWS, Azure, or Google Cloud is essential, along with strong troubleshooting and problem-solving skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support or a similar client-facing role, is required. Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are a significant advantage. You must be adept at communicating complex technical information clearly and concisely, both verbally and in writing, to both technical and non-technical users. This role operates in a remote-first environment, requiring strong self-discipline, time management, and the ability to collaborate effectively with colleagues worldwide. If you are passionate about technology and dedicated to providing exceptional customer service, apply to be part of our dynamic remote team.
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Senior Full Stack Developer - Cloud Services

33602 Tampa, Florida $120000 Annually WhatJobs

Posted 11 days ago

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full-time
Our client is seeking a Senior Full Stack Developer to contribute to the design, development, and maintenance of their robust cloud-based services. This role is based in Tampa, Florida, US , and requires a seasoned professional with expertise in both front-end and back-end technologies. You will be instrumental in building scalable, reliable, and high-performance applications that drive their business forward. The ideal candidate will have a strong command of modern programming languages, frameworks, and cloud platforms. Responsibilities include developing user interfaces, building server-side logic, designing and managing databases, and deploying applications to cloud environments. You will work collaboratively with product managers, UX/UI designers, and other engineers to deliver high-quality software solutions. This position demands excellent problem-solving abilities, a proactive approach to identifying and resolving technical challenges, and a commitment to writing clean, maintainable, and efficient code. Experience with microservices architecture, API development, and CI/CD pipelines is highly desirable. We are looking for individuals who are passionate about technology, eager to learn, and thrive in a fast-paced, collaborative environment. A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience, is required. A minimum of 6 years of professional software development experience, with significant exposure to full-stack development, is essential. Proficiency in languages such as Java, Python, Node.js, and frameworks like React, Angular, or Vue.js is expected. Experience with cloud platforms like AWS, Azure, or GCP, and database technologies such as SQL and NoSQL, is crucial. Join a team that is building the future of cloud technology and make a significant impact! Responsibilities:
  • Design, develop, and deploy scalable and reliable full-stack web applications.
  • Build and maintain efficient, reusable, and high-quality code for both front-end and back-end.
  • Develop and manage database schemas and queries.
  • Implement and manage RESTful APIs and microservices.
  • Work with cloud platforms (AWS, Azure, GCP) for deployment and infrastructure management.
  • Collaborate with cross-functional teams to define and deliver new features.
  • Troubleshoot, debug, and upgrade existing systems.
  • Ensure the technical feasibility of UI/UX designs.
Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 6+ years of professional software development experience.
  • Proven experience in full-stack development.
  • Proficiency in multiple programming languages (e.g., Java, Python, Node.js, C#).
  • Experience with modern front-end frameworks (e.g., React, Angular, Vue.js).
  • Strong understanding of database technologies (SQL, NoSQL).
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Familiarity with CI/CD practices and tools.
  • Excellent problem-solving and analytical skills.
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Senior Customer Support Engineer - Cloud Services

32202 Riverview, Florida $100000 Annually WhatJobs

Posted 16 days ago

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full-time
Our client, a leading innovator in cloud computing solutions, is seeking a highly skilled and experienced Senior Customer Support Engineer to join their global technical support team. This is a fully remote role, offering the flexibility to work from anywhere within the United States. You will be the primary point of contact for enterprise clients, providing expert-level technical assistance, troubleshooting complex issues, and ensuring the optimal performance and reliability of our client's cutting-edge cloud platform.

Key Responsibilities:
  • Provide advanced technical support to enterprise customers via phone, email, and chat, resolving complex issues related to cloud infrastructure, services, and applications.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues impacting customer environments.
  • Analyze customer systems and configurations to identify root causes of problems and recommend effective solutions.
  • Collaborate with engineering and product teams to escalate critical issues and provide feedback for product improvements.
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Guide customers through complex configurations, integrations, and migrations.
  • Monitor system performance and proactively identify potential issues.
  • Participate in on-call rotation to provide 24/7 support coverage.
  • Train and mentor junior support engineers.
  • Stay current with the latest advancements in cloud technologies and support best practices.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 6 years of experience in technical support, systems administration, or a similar role, with a strong focus on cloud platforms (AWS, Azure, GCP).
  • Deep understanding of networking protocols (TCP/IP, DNS, HTTP), operating systems (Linux, Windows Server), and virtualization technologies.
  • Proven ability to troubleshoot complex distributed systems and multi-tiered applications.
  • Excellent analytical, problem-solving, and debugging skills.
  • Exceptional communication, interpersonal, and customer service skills.
  • Ability to work independently, manage time effectively, and handle multiple priorities in a remote setting.
  • Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate) are highly desirable.
This position demands a proactive, technically adept individual who is passionate about customer success in a cloud-native environment. If you excel at solving challenging technical problems and thrive in an autonomous, remote-first culture, this is the role for you. Contribute to shaping the future of cloud services from your home office, impacting users globally from the Jacksonville, Florida, US area or beyond.
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Senior Full Stack Software Engineer - Cloud Services

33601 Tampa, Florida $130000 Annually WhatJobs

Posted 13 days ago

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full-time
Our client, a pioneering technology firm specializing in cloud-based solutions, is actively seeking a Senior Full Stack Software Engineer to enhance their development team in Tampa, Florida, US . This role requires a seasoned professional with a deep understanding of both front-end and back-end development, coupled with expertise in building scalable and robust cloud-native applications. You will be instrumental in the design, development, and deployment of innovative software solutions, contributing to all phases of the software development lifecycle. The ideal candidate will possess a strong command of modern programming languages, frameworks, and architectural patterns, with a proven ability to tackle complex technical challenges. Responsibilities include designing and implementing new features and services; maintaining and improving existing codebases; collaborating with product managers and designers to translate requirements into technical solutions; writing clean, efficient, and well-documented code; conducting code reviews and providing constructive feedback; developing and maintaining CI/CD pipelines; troubleshooting and debugging production issues; staying abreast of emerging technologies and industry trends; and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technology and contribute to impactful projects within a collaborative and dynamic environment. A solid understanding of cloud platforms such as AWS, Azure, or GCP is essential, along with experience in containerization technologies like Docker and Kubernetes. We are looking for a proactive individual who can take ownership of projects and drive them to successful completion, embodying a spirit of innovation and technical excellence. The role involves a hybrid work model, offering flexibility while maintaining team collaboration.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
  • 5+ years of professional software development experience.
  • Proficiency in multiple programming languages (e.g., Python, Java, Go, Node.js).
  • Strong experience with front-end frameworks (e.g., React, Angular, Vue.js).
  • Extensive experience with back-end development and RESTful APIs.
  • Demonstrated expertise in cloud platforms (AWS, Azure, or GCP).
  • Experience with database technologies (SQL and NoSQL).
  • Familiarity with containerization (Docker, Kubernetes).
  • Excellent problem-solving and debugging skills.
  • Strong understanding of software development best practices, including Agile methodologies.
Apply Now
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Google Cloud Architect - Senior Manager

33603 Tampa, Florida PwC

Posted 3 days ago

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**Specialty/Competency:** Product Innovation
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 60%
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Craft and convey clear, impactful and engaging messages that tell a holistic story.
+ Apply systems thinking to identify underlying problems and/or opportunities.
+ Validate outcomes with clients, share alternative perspectives, and act on client feedback.
+ Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
+ Deepen and evolve your expertise with a focus on staying relevant.
+ Initiate open and honest coaching conversations at all levels.
+ Make difficult decisions and take action to resolve issues hindering team effectiveness.
+ Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
As part of the Software and Product Innovation team you are expected to oversee software engineering projects, confirming successful development and implementation. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also expected to mentor junior staff members and lead the development of large-scale distributed data processing systems.
Responsibilities
- Oversee software engineering projects to achieve successful implementation
- Innovate processes to maintain operational excellence
- Interact with clients at a senior level to drive project success
- Mentor junior staff members to enhance their skills
- Lead the development of large-scale distributed data processing systems
- Utilize specialized knowledge to deliver quality results
- Motivate and coach teams to solve complex problems
- Contribute to the overall success of the firm
What You Must Have
- Bachelor's Degree
- 7 years of experience
- Bachelor's degree or in lieu of a degree, demonstrating three years of specialized training and/or progressively responsible work experience in technology for each missing year of college
What Sets You Apart
- Master's Degree in Artificial Intelligence and Robotics, Business Application Programming, Computer Applications, Computer and Information Science, Computer Systems Analysis, Computer Engineering, Computer Management, Computer Programming, Computer Systems Analysis, Data Processing/Analytics/Science, Game Design, Information CyberSecurity, Information Technology, Management Information Systems, Industrial and Operations Engineering, Industrial Engineering, Internet Technology, Management of Technology, Software App, Systems Engineering, Systems Engineering & Accounting, Web Design, Webmaster and Web Management, Engineering and Business preferred
Preferred Certifications:
Cloud Digital Leader (Foundational), Generative AI Leader (Foundational), Cloud Engineer Associate, Cloud Developer Professional, Cloud Architect Professional, Machine Learning Engineer Professional, Cloud DevOps Engineer Professional
- Proficiency in Java 8 or Python design and development
- Skilled in Microservices REST API and Event Driven Design
- Experience with container orchestration tools
- Knowledge of Kafka and Apache NiFi
- Mastery in database design and manipulation
- Ability to mentor and grow domain specialists
- Skilled in solving technical problems of significant complexity
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $124,000 - $280,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:
View Now
 

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