Cloud Computing Specialist (CCS) SME

98507 Tanglewilde, Washington ASM Research, An Accenture Federal Services Company

Posted 5 days ago

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Job Description

Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions).
**Primary Duties and Responsibilities**
+ Google Cloud Platform (GCP) Service Management
+ The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge.
+ The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives).
**Other Duties and Responsibilities**
+ Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems.
+ Defines security objectives and system-level performance requirements.
+ Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities.
+ Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses.
+ Maintains the computer and information security incident, damage and threat assessment programs.
+ Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports.
+ Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed.
+ Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected.
+ Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and
+ accreditation of systems.
+ Reviews processes and security protocols and makes recommendations for increased cyber security protection.
**Minimum Qualifications**
+ Bachelor's Degree in Computer Science or a related field.
+ The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include:
+ Architectural Concepts & Design Requirements
+ Cloud Data Security
+ Cloud Platform & Infrastructure Security
+ Cloud Application Security
+ Operations
+ Legal & Compliance Minimum Qualifications:
+ Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience
+ DOD IA experience
+ Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems
**Security Clearance**
+ Active Secret level clearance
+ Sensitivity Level: IT-I Critical Sensitive
**Certifications:**
+ Computing Environment: IAT II or IAT III (Security+ or similar)
+ 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
**Other Job Specific Skills**
+ Must be able to communicate effectively and clearly present technical approaches and findings.
+ Exercises a limited degree of latitude in determining technical objectives of assignments.
+ Excellent attention to detail.
+ Must be able to balance multiple tasks simultaneously.
+ Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$80,200 -$142K
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
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Lead Technical Recruiter - Cloud Computing

98101 Seattle, Washington $85000 annum + bon WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is looking for a highly skilled and motivated Lead Technical Recruiter to join their dynamic recruitment team in **Seattle, Washington, US**. This role will be critical in sourcing and attracting top-tier technical talent, particularly within the cloud computing and software development domains. You will be responsible for managing the full recruitment lifecycle, from understanding hiring manager needs and crafting compelling job descriptions to identifying, engaging, and onboarding candidates. The ideal candidate will have a proven track record in technical recruiting, with a strong understanding of various tech stacks, programming languages, and cloud platforms. You will also mentor and guide junior recruiters, contribute to recruitment strategy development, and ensure an exceptional candidate experience. This position requires excellent communication, negotiation, and interpersonal skills, as well as a keen ability to build robust talent pipelines. Key responsibilities include partnering with hiring managers to define role requirements and recruitment strategies; utilizing advanced sourcing techniques (e.g., LinkedIn Recruiter, Boolean search, niche job boards); screening resumes and conducting initial interviews; managing candidate pipelines and providing regular updates; extending offers and negotiating terms; and contributing to employer branding initiatives. Experience with Applicant Tracking Systems (ATS) is essential. This role demands a proactive and results-driven individual who is passionate about connecting exceptional talent with innovative opportunities. You will play a key role in shaping the engineering teams of a leading technology firm. This is an excellent opportunity to leverage your expertise in a fast-paced, high-impact environment, contributing significantly to the company's growth and success. Join a collaborative team dedicated to finding the best talent in the industry.
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Graduate Software Engineer, Cloud Computing

98101 Seattle, Washington $75000 Annually WhatJobs

Posted 19 days ago

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Job Description

intern
Our client is actively recruiting highly motivated and talented Graduate Software Engineers to join their cutting-edge cloud computing division in Seattle, Washington, US . This is an unparalleled opportunity for recent graduates to launch their careers in a challenging and rewarding environment, contributing to the development of scalable and robust cloud-based solutions. You will work alongside experienced engineers, participating in the design, development, testing, and deployment of innovative cloud services. The program emphasizes continuous learning and professional growth, providing exposure to state-of-the-art technologies and agile development methodologies. Ideal candidates possess a strong academic background in computer science or a related field, a passion for software engineering, and a foundational understanding of cloud computing concepts. You will be involved in coding, debugging, and collaborating on complex projects that impact millions of users globally. This position is fully remote, offering significant flexibility while demanding a high level of self-motivation and collaboration within a virtual team setting. Responsibilities:
  • Design, develop, test, and deploy software components for cloud-based applications and services.
  • Collaborate with senior engineers to understand project requirements and translate them into technical solutions.
  • Write clean, efficient, well-documented, and maintainable code.
  • Participate in code reviews and contribute to the continuous improvement of software development practices.
  • Debug and resolve software defects and issues across different environments.
  • Learn and apply principles of cloud computing, distributed systems, and microservices architecture.
  • Contribute to the development of automated testing and deployment pipelines.
  • Work effectively within an agile development team, participating in all sprint ceremonies.
  • Stay current with emerging cloud technologies and software development trends.
Qualifications:
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a closely related technical field.
  • Strong understanding of fundamental computer science concepts, data structures, and algorithms.
  • Familiarity with at least one programming language such as Java, Python, C++, or Go.
  • Basic knowledge of cloud platforms (AWS, Azure, GCP) is a plus.
  • Exposure to software development best practices, including version control (Git) and testing methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills, with the ability to thrive in a remote team.
  • A proactive approach to learning and a passion for technology and innovation.
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Security Cloud Consultant, Professional Services, Google Cloud

98194 Seattle, Washington Google

Posted 6 days ago

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Job Description

Security Cloud Consultant, Professional Services, Google Cloud
_corporate_fare_ Google _place_ Austin, TX, USA; Toronto, ON, Canada; +5 more; +4 more
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Austin, TX, USA; Toronto, ON, Canada; Atlanta, GA, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA** .
**Minimum qualifications:**
+ Bachelor's degree in Computer Science or equivalent practical experience.
+ 3 years of experience in architecting, developing, or maintaining secure cloud solutions.
+ Experience with network security, data security, and regulatory compliance frameworks.
+ Experience managing internal or external customer-facing projects to completion while working with cross-functional teams.
**Preferred qualifications:**
+ Experience in cloud security within a customer-facing role.
+ Experience with cloud environments.
+ Experience in security architecture or security engineering.
+ Experience with implementing FedRAMP, PCI, or HIPAA security requirements in a cloud environment.
+ Experience in attacks and mitigation methods and in two or more of the following: network protocols and secure network design; web application security; security assessments and penetration testing; authentication and access control; applied cryptography and security protocols; security monitoring and intrusion detection; incident response and forensics; or development of security tools, automation, or frameworks.
+ Excellent communication, writing, presentation, and problem-solving skills.
**About the job**
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Security Consultant, you will provide excellent technical guidance to customers adopting Google Cloud Platform (GCP) services. You will provide best practices on secure foundational cloud implementations, automated provisioning of infrastructure and applications, cloud-ready application architectures, and more. You will provide prescriptive guidance in ensuring customers receive the best of what GCP can offer and you will ensure that customers have the best experience in migrating, building, modernizing, and maintaining applications on GCP. Additionally, you will work with Product Management and Product Engineering to drive excellence in Google Cloud products and features. This position requires deep technical security experience, industry experience and will have high visibility at the most executive levels of customer organizations, including frequent interaction with CIOs, CISOs, CTOs, their staff, and GCP executive leadership.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google ( .
**Responsibilities**
+ Work with customer development leads, client executives, and partners to manage and deliver successful cloud security architectures. Serve as a cloud security and compliance subject matter expert and a trusted advisor to decision makers throughout the engagement.
+ Work with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
+ Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
+ Travel approximately 30% of the time for client engagements.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Graduate Software Engineer - Cloud Services

98101 Seattle, Washington $90000 Annually WhatJobs

Posted 24 days ago

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Job Description

full-time
Our client is seeking bright and ambitious Graduate Software Engineers to join their innovative Cloud Services division in **Seattle, Washington, US**. This is an exceptional entry-level opportunity for recent computer science graduates to launch their careers in a high-growth, cutting-edge technology environment. You will be involved in designing, developing, testing, and deploying cloud-based software solutions, working with a team of experienced engineers. Responsibilities include writing efficient code, participating in code reviews, troubleshooting and debugging software issues, contributing to architectural discussions, and learning about cloud platforms such as AWS, Azure, or GCP. The ideal candidate will have a Bachelor's or Master's degree in Computer Science, Software Engineering, or a closely related field, with a strong academic record. Foundational knowledge of programming languages like Java, Python, C++, or Go is required. Understanding of data structures, algorithms, and software design principles is essential. Experience with cloud computing concepts and familiarity with containerization technologies (e.g., Docker, Kubernetes) are a plus. Excellent problem-solving skills, a strong desire to learn, and the ability to work effectively in a collaborative team setting are crucial. This is an on-site position, offering invaluable face-to-face mentorship and team interaction. You will gain hands-on experience with real-world cloud challenges and contribute to projects that impact millions of users. We offer a comprehensive training program designed to accelerate your development and provide you with the skills needed to excel in the cloud industry. This role provides a clear career path with opportunities for advancement within the company. If you are a motivated and passionate engineer eager to make a significant impact, we encourage you to apply. You will be part of a team that values innovation, collaboration, and continuous learning, helping to build the future of cloud technology.
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Cloud Developer II, Security, Professional Services, Google Cloud

98194 Seattle, Washington Google

Posted 23 days ago

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Cloud Developer II, Security, Professional Services, Google Cloud
_corporate_fare_ Google _place_ Austin, TX, USA; Atlanta, GA, USA; +5 more; +4 more
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Austin, TX, USA; Atlanta, GA, USA; Seattle, WA, USA; Toronto, ON, Canada; San Francisco, CA, USA; Sunnyvale, CA, USA** .
**Minimum qualifications:**
+ Bachelor's degree in Computer Science or equivalent practical experience.
+ 6 years of experience architecting, developing, or maintaining secure cloud solutions.
+ Experience designing cloud enterprise solutions and supporting customer projects to completion.
+ Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
**Preferred qualifications:**
+ Experience securing Google Cloud or other cloud environments.
+ Experience understanding attacks and mitigation methods, in two or more of the following: network protocols and secure network design, web application security, security assessments and pen testing, authentication and access control, applied cryptography and security protocols, security monitoring and intrusion detection, Incident response and forensics, development of security tools, automation or frameworks.
+ Proficiency in Google Cloud SecOps (Chronicle SIEM/SOAR), including creating detection rules, managing data ingestion and parsing, and performing threat hunting.
+ Experience implementing FedRAMP, PCI or HIPAA security requirements in a cloud environment.
+ Understanding of Cloud security principles.
**About the job**
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Cloud Security Developer, you will provide excellent technical guidance to customers adopting Google Cloud Platform (GCP) services. You will provide best practices on secure foundational cloud implementations, automated provisioning of infrastructure and applications, cloud-ready application architectures, and more. You will provide prescriptive guidance in ensuring customers receive the best of what GCP can offer and you will ensure that customers have the best experience in migrating, building, modernizing, and maintaining applications in GCP.
Additionally, you will work closely with Product Management and Product Development to drive excellence in Google Cloud products and features. This position requires deep technical security experience, industry experience and will have high visibility at the most executive levels of customer organizations, including frequent interaction with CIOs, CISOs, CTOs, their staff, and GCP executive leadership.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google ( .
**Responsibilities**
+ Provide domain expertise in cloud security and compliance, and be a trusted technical advisor to customers.
+ Work with customers to design and develop cloud security architectures and solutions to meet and exceed their security requirements.
+ Manage disparate stakeholders within customer environments to deliver consensus and lead positive customer outcomes on Google Cloud Platform.
+ Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
+ Travel up to 30% for in-region for meetings, technical reviews, and onsite delivery activities as needed.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Senior Technical Support Engineer - Cloud Services

98101 Seattle, Washington $110000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is a rapidly growing technology company seeking a highly skilled and experienced Senior Technical Support Engineer to join their dynamic customer success team. This is a fully remote position, offering you the flexibility to work from your home office anywhere in the US. You will be responsible for providing advanced technical support for our cutting-edge cloud services, acting as a critical point of contact for enterprise-level clients. Your expertise will be crucial in troubleshooting complex technical issues, diagnosing system problems, and providing timely and effective solutions to ensure optimal performance and customer satisfaction. The ideal candidate will possess a deep understanding of cloud infrastructure (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and containerization technologies (Docker, Kubernetes). You will engage with customers through various channels, including phone, email, and ticketing systems, documenting all interactions and resolutions meticulously. This role requires excellent problem-solving skills, a calm demeanor under pressure, and the ability to clearly communicate technical information to both technical and non-technical audiences. You will also play a key role in identifying product improvement opportunities based on customer feedback and recurring issues, collaborating with engineering and product teams to drive enhancements. We are looking for a proactive individual who is passionate about technology, committed to customer success, and eager to contribute to a collaborative, remote-first work environment. This is an excellent opportunity to work with state-of-the-art technology and make a significant impact on client satisfaction and retention.
Responsibilities:
  • Provide expert-level technical support for cloud-based software and services.
  • Troubleshoot and resolve complex hardware, software, and network issues for enterprise clients.
  • Diagnose and analyze system performance and identify root causes of problems.
  • Document all support interactions, solutions, and customer feedback accurately in the CRM/ticketing system.
  • Collaborate with engineering and product development teams to report bugs and suggest product enhancements.
  • Develop and maintain technical documentation, knowledge base articles, and training materials.
  • Proactively monitor client systems and identify potential issues before they impact performance.
  • Act as a subject matter expert for internal teams and provide escalations support.
  • Ensure high levels of customer satisfaction through timely and effective problem resolution.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, with a focus on cloud services or enterprise software.
  • Strong understanding of cloud platforms (AWS, Azure, GCP) and related services.
  • Proficiency in Linux and Windows operating systems administration.
  • Experience with networking concepts (TCP/IP, DNS, HTTP/S).
  • Knowledge of containerization technologies (Docker, Kubernetes) is highly desirable.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly.
  • Ability to work independently and manage time effectively in a remote setting.
  • Customer-centric mindset with a passion for delivering exceptional service.
Apply Now
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Senior Technical Support Engineer - Cloud Services

98104 Seattle, Washington $85000 Annually WhatJobs

Posted 8 days ago

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Job Description

full-time
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer specializing in Cloud Services to join their growing customer-facing team in Seattle, Washington, US . This is a crucial role focused on providing advanced technical assistance and problem resolution for clients utilizing our client's cutting-edge cloud-based solutions. You will be the primary point of contact for complex technical issues, troubleshooting software and infrastructure problems, and ensuring high levels of customer satisfaction. The ideal candidate will possess a deep understanding of cloud computing principles (AWS, Azure, or GCP), networking, operating systems (Linux/Windows), and various application support methodologies. Responsibilities include diagnosing intricate technical problems, performing root cause analysis, and implementing effective solutions. You will also contribute to the knowledge base by creating detailed documentation, tutorials, and troubleshooting guides. Collaboration with engineering, product management, and sales teams to advocate for customer needs and provide feedback on product improvements is essential. This position requires exceptional analytical, problem-solving, and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. You will handle escalated customer inquiries, manage support tickets efficiently, and contribute to maintaining service level agreements (SLAs). We are looking for a proactive individual who can anticipate customer needs and offer proactive support to minimize downtime and maximize system performance. This role offers an exciting opportunity to work with advanced cloud technologies and directly impact the success of our client's customers.
Responsibilities:
  • Provide advanced technical support for cloud-based products and services.
  • Diagnose and resolve complex software and infrastructure issues for enterprise clients.
  • Perform root cause analysis for recurring technical problems.
  • Develop and maintain technical documentation, knowledge base articles, and best practices.
  • Collaborate with engineering teams to troubleshoot and resolve product defects.
  • Manage and prioritize a queue of escalated support tickets.
  • Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
  • Educate customers on product features and best practices for optimal utilization.
  • Identify opportunities for product improvement based on customer feedback and support trends.
  • Participate in on-call rotation for critical issue resolution.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5+ years of experience in technical support, with a focus on cloud services or enterprise software.
  • In-depth knowledge of major cloud platforms (AWS, Azure, GCP).
  • Strong understanding of networking protocols, operating systems (Linux/Windows), and databases.
  • Experience with scripting languages (e.g., Python, Bash) for troubleshooting and automation.
  • Excellent analytical, diagnostic, and problem-solving skills.
  • Superb written and verbal communication skills, with the ability to articulate technical information clearly.
  • Proven ability to manage multiple high-priority issues simultaneously.
  • Experience with ITIL frameworks and ticketing systems (e.g., Zendesk, ServiceNow).
  • Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator) are highly desirable.
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Senior Technical Support Engineer (Cloud Services)

98101 Seattle, Washington $115000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is a rapidly growing SaaS company at the forefront of cloud infrastructure solutions. We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our fully remote customer success team. In this pivotal role, you will be instrumental in providing advanced technical assistance and troubleshooting to our diverse clientele, ensuring seamless operation and maximum value from our cutting-edge cloud services. You will be the technical lynchpin for our customers, resolving complex issues and proactively identifying potential challenges.

Key Responsibilities:
  • Provide expert-level, real-time technical support to customers via various channels including phone, email, chat, and remote sessions.
  • Diagnose, troubleshoot, and resolve complex technical issues related to our cloud platform, including infrastructure, networking, application performance, and security.
  • Escalate unresolved issues to engineering and product development teams, providing detailed documentation and actionable insights.
  • Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides for both internal use and customer self-service.
  • Monitor customer systems and identify potential performance bottlenecks or risks, proactively recommending solutions.
  • Conduct in-depth technical training sessions for customers and internal support staff.
  • Analyze support trends and provide feedback to product management and engineering teams to drive product improvements.
  • Participate in on-call rotation to provide 24/7 support coverage as needed.
  • Contribute to the continuous improvement of support processes, tools, and methodologies.
  • Act as a trusted technical advisor to key clients, fostering strong relationships and ensuring high levels of customer satisfaction.

Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5-7 years of experience in a technical support or system engineering role, with a strong emphasis on cloud-based solutions (e.g., AWS, Azure, GCP).
  • In-depth knowledge of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP/S), and virtualization technologies.
  • Proven experience troubleshooting complex distributed systems and microservices architectures.
  • Familiarity with scripting languages (e.g., Python, Bash) for automation and diagnostics.
  • Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Demonstrated ability to work independently and manage time effectively in a remote work environment.
  • Experience with customer relationship management (CRM) and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
  • Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are a strong plus.
This fully remote position offers the chance to work with a talented team and make a significant impact from your home office, contributing to the success of clients worldwide. The designated location for this role is Seattle, Washington, US .
Apply Now

Senior Technical Support Engineer (Cloud Services)

98101 Seattle, Washington $110000 Annually WhatJobs

Posted 16 days ago

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Job Description

full-time
Our client, a leading innovator in cloud computing solutions, is seeking a highly skilled Senior Technical Support Engineer specializing in cloud services. This role is fully remote, allowing you to leverage your expertise from anywhere in the US. You will be the primary point of contact for enterprise clients, providing advanced technical assistance and ensuring the seamless operation of their cloud environments. This position is crucial for maintaining client satisfaction and resolving complex technical challenges.

As a Senior Technical Support Engineer, you will diagnose and troubleshoot intricate issues related to cloud infrastructure, networking, operating systems, and application performance. You will develop in-depth knowledge of our client's cutting-edge cloud platform, acting as a subject matter expert. This role requires exceptional problem-solving skills, strong communication abilities, and a proactive approach to identifying and addressing potential issues before they impact clients. You will also contribute to knowledge base development and collaborate with engineering teams to drive product improvements.

Responsibilities:
  • Provide expert-level technical support to enterprise clients for complex cloud service issues via phone, email, and chat.
  • Diagnose, troubleshoot, and resolve technical problems related to cloud infrastructure, virtual machines, storage, networking, and security.
  • Act as a technical escalation point for junior support engineers, providing guidance and mentorship.
  • Analyze customer issues, identify root causes, and implement effective solutions.
  • Collaborate with engineering, product, and sales teams to advocate for customer needs and drive product enhancements.
  • Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
  • Proactively monitor client environments and identify potential performance or security risks.
  • Participate in on-call rotation to provide 24/7 support as needed.
  • Document all support interactions and resolutions accurately in the ticketing system.
  • Contribute to the continuous improvement of support processes and tools.
  • Stay current with industry trends and advancements in cloud technologies.
  • Conduct technical training sessions for clients and internal teams.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, system administration, or network engineering, with a focus on cloud platforms (AWS, Azure, GCP).
  • Deep understanding of cloud computing concepts, architecture, and best practices.
  • Proficiency in troubleshooting operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and virtualization technologies.
  • Experience with scripting languages (e.g., Python, Bash) for automation is highly desirable.
  • Excellent analytical, problem-solving, and debugging skills.
  • Strong communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Ability to work independently and manage time effectively in a remote setting.
  • Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate) are a plus.

Join our innovative team and help shape the future of cloud technology from your home base. If you excel at solving complex technical puzzles and thrive in a remote, client-facing role, we want to hear from you.
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