3,552 Cloud Specialist jobs in the United States

• • Design, implement, and manage cloud infrastructuresolutions on GCP platform.
  • Collaborate with software engineering teams to define infrastructure requirements and design scalable and reliable cloud architectures.
  • Automate infrastructure provisioning, configuration, and deployment using Infrastructure as Code (IaC) tools such as Terraform and related DevOps tooling.
  • Implement best practices for cloud security, compliance, and governance, including identity and access management (IAM),organization policy, deny policy,encryption, and network security.
  • Experience with Google IAM technologies, including Google Identity, OIDC Federation, role management, etc.
  • Knowledge of Authentication and Authorization protocols, both modern (SAML, OAuth, OIDC)
  • Knowledge of IAM configuration and management with Google Cloud Identity.
  • Experience with Hashicorp Vault and GCP Cloud KMS.
  • Experience with GCP cloud identity and GCDS tool is a plus.
  • Monitor, optimize, and scale cloud infrastructure resources to ensure performance, availability, and cost-efficiency.
  • Troubleshoot and resolve issues related to cloud infrastructure, including performance bottlenecks, network connectivity, and resource contention.
  • Develop and maintain documentation, standards, and policies for cloud infrastructure design and operations.
  • Stay current with cloud technologies, trends, and best practices, and provide recommendations for continuous improvement.
  • Knowledge of python is a plus.

Benefits of Working Here

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program

Pay Range: $150,000 - $195,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us you may call us at .

Your information will be kept confidential according to EEO guidelines.

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.

• • Design, implement, and manage cloud infrastructure solutions on GCP platform.
  • Collaborate with software engineering teams to define infrastructure requirements and design scalable and reliable cloud architectures.
  • Automate infrastructure provisioning, configuration, and deployment using Infrastructure as Code (IaC) tools such as Terraform and related DevOps tooling.
  • Implement best practices for cloud security, compliance, and governance, including identity and access management (IAM), organization policy, deny policy, encryption, and network security.
  • Experience with Google IAM technologies, including Google Identity, OIDC Federation, role management, etc.
  • Knowledge of Authentication and Authorization protocols, both modern (SAML, OAuth, OIDC)
  • Knowledge of IAM configuration and management with Google Cloud Identity.
  • Experience with Hashicorp Vault and GCP Cloud KMS.
  • Experience with GCP cloud identity and GCDS tool is a plus.
  • Monitor, optimize, and scale cloud infrastructure resources to ensure performance, availability, and cost-efficiency.
  • Troubleshoot and resolve issues related to cloud infrastructure, including performance bottlenecks, network connectivity, and resource contention.
  • Develop and maintain documentation, standards, and policies for cloud infrastructure design and operations.
  • Stay current with cloud technologies, trends, and best practices, and provide recommendations for continuous improvement.
  • Knowledge of python is a plus.

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program

• • Design, implement, and manage cloud infrastructure solutions on GCP platform.
  • Collaborate with software engineering teams to define infrastructure requirements and design scalable and reliable cloud architectures.
  • Automate infrastructure provisioning, configuration, and deployment using Infrastructure as Code (IaC) tools such as Terraform and related DevOps tooling.
  • Implement best practices for cloud security, compliance, and governance, including identity and access management (IAM), organization policy, deny policy, encryption, and network security.
  • Experience with Google IAM technologies, including Google Identity, OIDC Federation, role management, etc.
  • Knowledge of Authentication and Authorization protocols, both modern (SAML, OAuth, OIDC)
  • Knowledge of IAM configuration and management with Google Cloud Identity.
  • Experience with Hashicorp Vault and GCP Cloud KMS.
  • Experience with GCP cloud identity and GCDS tool is a plus.
  • Monitor, optimize, and scale cloud infrastructure resources to ensure performance, availability, and cost-efficiency.
  • Troubleshoot and resolve issues related to cloud infrastructure, including performance bottlenecks, network connectivity, and resource contention.
  • Develop and maintain documentation, standards, and policies for cloud infrastructure design and operations.
  • Stay current with cloud technologies, trends, and best practices, and provide recommendations for continuous improvement.
  • Knowledge of python is a plus.

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program

Job Description

Assist with ticket resolution for non-report owners needing activation or access

Contribute to automation efforts using Python and Tableau command line tools

Collaborate with internal teams to ensure smooth onboarding and provisioning (Azure experience a plus)

Help reduce reliance on ticketing responsibilities by improving self-service and automation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

3–6 years of experience with Tableau Cloud

Experience with multi-site and multi-bridge Tableau environments

Strong Tableau Desktop skills

Automation experience (Python, Tableau CLI)

Excellent communication and stakeholder-facing skills

ServiceNow experience for live troubleshooting and ticket resolution

Background in help desk or solutioning environments

• Provide Tier 2 and Tier 3 technical support for cloud-based applications and infrastructure.
• Troubleshoot and resolve complex customer issues related to cloud services, including performance, connectivity, and configuration problems.
• Analyze logs, diagnostics, and system data to identify root causes of technical problems.
• Collaborate with engineering and development teams to escalate and resolve product defects.
• Document technical solutions, create knowledge base articles, and develop troubleshooting guides.
• Assist in the training and mentoring of junior support staff.
• Manage customer escalations and ensure timely resolution of critical issues.
• Proactively identify trends in support requests and recommend product or process improvements.
• Participate in on-call rotation to provide after-hours support as needed.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, with a strong focus on cloud environments (AWS, Azure, or GCP).
• Proficiency in troubleshooting operating systems (Windows Server, Linux).
• Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Excellent analytical, diagnostic, and problem-solving skills.
• Exceptional communication and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience in a hybrid work setting.
• Relevant certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are beneficial.

• Providing advanced technical support for cloud-based software applications and infrastructure.
• Diagnosing and resolving complex hardware, software, and network issues reported by customers.
• Guiding customers through troubleshooting steps, configuration changes, and best practices.
• Documenting technical solutions, creating knowledge base articles, and maintaining support tickets in a CRM system.
• Collaborating with engineering and product development teams to identify and resolve product bugs and feature requests.
• Escalating critical issues to appropriate internal teams and ensuring timely resolution.
• Conducting training sessions for customers on new features and functionalities.
• Monitoring system performance and proactively identifying potential issues.
• Contributing to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical support, helpdesk operations, or a similar IT role, with a focus on cloud services.
• Strong understanding of cloud computing concepts (e.g., AWS, Azure, GCP).
• Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols, and common application issues.
• Excellent problem-solving and analytical skills.
• Exceptional written and verbal communication skills, with a patient and customer-centric approach.
• Ability to work effectively in a team environment and manage multiple priorities.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.