5,550 Cloud Support jobs in the United States
Cloud Support Associate
Posted 7 days ago
Job Viewed
Job Description
- Troubleshoot and resolve technical issues (networking, storage, compute, permissions, APIs).
- Guide customers through AWS best practices for architecture, security, and performance.
- Monitor and manage customer support tickets, ensuring timely resolution.
- Document solutions, create internal knowledge base articles, and contribute to AWS documentation improvements.
- Participate in on-call rotation for high-priority customer escalations.
- Meet service level agreements (SLAs) for response and resolution times.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication.
- Proficiency with Linux/Unix or Windows system administration.
- Familiarity with databases (MySQL, PostgreSQL, Oracle, DynamoDB).
- Understanding of cloud concepts (scalability, elasticity, high availability).
- Customer-first mindset with patience and empathy.
- 1–3 years of experience in technical support, IT helpdesk, or system administration.
- Hands-on experience with AWS services preferred (EC2, S3, IAM, CloudWatch).
- Experience troubleshooting cloud infrastructure or distributed systems.
- Familiarity with support ticketing tools and remote troubleshooting.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred).
- Equivalent practical experience in cloud support or IT can also qualify.
- AWS certifications (e.g., AWS Certified Solutions Architect – Associate or AWS Certified SysOps Administrator ) strongly preferred and can improve pay/advancement opportunities.
Company Details
Cloud Support Technician
Posted today
Job Viewed
Job Description
Join our team at Zachary Piper Solutions in Atlanta, GA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule:
Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:
• Monitor deployment flow and promptly escalate issues to deploying teams.
• Collaborate with feature teams to resolve volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with internal and external teams.
• Support outage recovery efforts within defined SLAs.
• Log all actions in designated systems for audits and root cause analysis.
• Drive recovery efforts with feature teams.
• Troubleshoot and resolve customer or service outages.
• Update operational procedures and training documentation as necessary.
• Manage secure work area operations, including hardware deployments and physical escort duties.
• Assist with equipment troubleshooting and user account requests.
Required Skills:
• Active TS/SCI with Fullscope Polygraph clearance.
• Bachelor's Degree in IT or equivalent practical experience.
• 1+ year of experience in Information Technology
Compensation:
• Up to $125,000 depending on experience
• Medical, Dental, Vision, 401k, paid time off, and holidays
Cloud Support Engineer
Posted today
Job Viewed
Job Description
We’re looking for a Cloud Support Engineer to serve as a trusted technical partner to our customers. In this role, you’ll combine deep technical expertise with a strong customer focus, ensuring clients get the most value from our cloud solutions. You’ll be the primary point of contact for customer inquiries, supporting onboarding, troubleshooting, and optimization, while also collaborating with internal engineering teams to advocate for customer needs and drive product improvements.
What You’ll Do:
-
Serve as the primary technical contact for customers, managing inquiries via tickets, chat, phone, and video.
-
Support onboarding and setup for new customers, including provisioning, customization, and training.
-
Provide technical support and troubleshooting to resolve customer issues with a focus on long-term solutions and clear communication.
-
Partner with engineering teams to advocate for customer needs, identify product improvements, and streamline feature requests.
-
Research and maintain expertise on cloud technologies such as Virtualization, Containerization, OpenStack, Ceph, Kubernetes, Docker, and Load Balancing to create customer value.
-
Develop internal documentation, automation scripts, and external resources to improve efficiency and customer experience.
-
Monitor critical infrastructure and tools, proactively addressing outages and performance issues to minimize customer impact.
What You’ll Get:
-
Benefits include medical, dental, vision, disability, and life insurance options
-
Customizable 401(k) plans that include company matching
-
Reimbursement for tuition, certifications, or professional memberships
-
Dedicated paid time off to volunteer in your community
-
Opportunities for professional growth through company programs
-
Recognition for your years of service
-
Wellness initiatives
-
Profit Sharing twice yearly
What We’re Looking For:
-
3+ years of experience in customer support and system administration.
-
Expert-level knowledge of Linux operating systems including system administration knowledge, automation and scripting.
-
Experience with cloud platforms and tools like OpenStack, Ceph, Kubernetes, and Docker.
-
Strong understanding of networking fundamentals, storage technologies, and troubleshooting tools.
-
Proficiency with Python and version control systems such as Git.
-
Familiarity with configuration management tools (e.g., Ansible, Terraform, Puppet) and CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI).
-
Excellent problem-solving skills, with the ability to work independently and collaboratively.
-
Strong communication skills and a customer-first mindset.
Location:
- Remote
The annual salary for this position is $65,000
About Us:
Founded in 2001, InMotion Hosting is a privately held provider of traditional web hosting and ultramodern XaaS solutions. InMotion Hosting has set itself apart from the competition with hundreds of thousands of customers, a permanent commitment to top support, and ongoing successes in technological innovation. These are exciting times at InMotion as we expand our brands to service the next generation of customer needs.
You can see more information about our company culture and our current products and services by following these links:
Meet the Founders of InMotion Hosting (
Why Work Here
What We Offer Our Customers (
Powered by JazzHR
Cloud Support Engineer
Posted today
Job Viewed
Job Description
Are you a skilled cloud professional seeking an opportunity to make a real impact? ZPS is seeking a qualified candidate to support a US Government Customer.
Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document and address system concerns within a dynamic cloud environment. This position is onsite in Reston, VA.
Role Summary:
• Timely resolution of incoming incident tickets.
• Utilization of custom tools for the effective resolution of system issues.
• Detection and adept rectification of system glitches.
• Thorough logging and documentation of incident resolutions.
Qualifications:
• Active TS/SCI FS Poly clearance is a requirement.
• Openness to acquire proficiency in system tools such as Netmom and Windbg.
Compensation and Benefits:
• Competitive Salary: Up to $140,000, contingent on experience.
• Comprehensive Benefits Package: Encompassing medical, dental, vision, PTO, sick leave, 401k, and Holiday benefits.
Key Terms:
Full Scope Poly, TS/SCI, FSP, Cloud, Netmom, Windbg, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow,
Cloud Support Engineer
Posted today
Job Viewed
Job Description
Company
Federal Reserve Bank of Cleveland
The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed
To be considered for this role, candidates must be a U.S. citizen.
Location : Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
Organizational Expectations :
The Federal Reserve Bank of Cleveland’s Treasury Services organization partners and supports the U.S. Treasury’s mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge, and innovative thinking to assist with Treasury’s end goal of all-electronic payments and disbursements. As a part of this team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals.
In this role you will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications. In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support.
General Responsibilities:
-
Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.
-
Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
-
Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.
-
Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.
-
Assist with data analysis, capacity plans, and execution of contingency plans.
-
Understand and can trace transaction, batch, and file processing flows.
-
Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.
-
Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.
-
Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security
-
Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.
-
Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.
-
Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.
-
Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.
-
Ensuring all infrastructure components meet proper performance and capacity standards.
-
Influences new application and infrastructure designs and architectures, as well as create standards and guidelines for large-scale distributed systems with a focus on operability.
-
Provides rotational 24x7 on-call support.
-
Perform other duties as assigned or requested.
Education and Experience:
-
Associate degree and 5 years of related work experience OR
-
Bachelor’s degree and 3 years of related work experience OR
-
Master’s degree and 0-1 year of related work experience
Knowledge and Skills:
-
Experience with AWS Cloud Platform technologies, infrastructure, and practices in production environment including CloudWatch, Cloud Trail, EKS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS)
-
Experience with GitLab, CDK, Terraform and CI/CD pipeline.
-
Experience with cloud technology including Grafana, OpenSearch, and Docker.
-
Experience with Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
-
Ability to read, comprehend, and create complex technical documentation and comprehend business operational requirements and communicate complex technical analysis to technical and non-technical audiences.
-
Strong communication skills; verbal & written - ability to articulate clear and concise instructions and resolutions.
-
Traditional and Cloud infrastructure components and techniques in Production and Lower environments, including virtualization, elasticity, networking, and load balancing.
-
Development, QA, and Production Deployment patterns and version control (e.g., zero downtime, blue/green deployments, canary releases, etc.).
-
Experience in coding languages, such as Python, Typescript, NodeJS, .Net, Java
-
Understanding of Agile and DevOps practices.
-
Familiar with ITIL framework and Chaos Engineering.
-
Understanding of Zero Trust security principles and concepts.
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Bank’s Ethics Rules and Drug Testing :
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to .
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology Family Group
Work Shift
First (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers ( ) or through verified Federal Reserve Bank social media channels.
Privacy Notice (
Cloud Support Engineer
Posted today
Job Viewed
Job Description
- Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
- 3-5 years of experience in Cloud Support Engineer role.
- Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools.
- Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit.
- General troubleshooting and debugging of AWS based applications.
- Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution.
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders.
- Experience with Infrastructure as code (IaC).
- Understanding of one of the Scripting languages: Shell script or Python
Cloud Support Engineer
Posted 17 days ago
Job Viewed
Job Description
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed
To be considered for this role, candidates must be a U.S. citizen.
Location : Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
Organizational Expectations :
The Federal Reserve Bank of Cleveland’s Treasury Services organization partners and supports the U.S. Treasury’s mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge, and innovative thinking to assist with Treasury’s end goal of all-electronic payments and disbursements. As a part of this team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals.
In this role you will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications. In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support.
General Responsibilities:
Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.
Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.
Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.
Assist with data analysis, capacity plans, and execution of contingency plans.
Understand and can trace transaction, batch, and file processing flows.
Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.
Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.
Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security
Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.
Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.
Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.
Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.
Ensuring all infrastructure components meet proper performance and capacity standards.
Influences new application and infrastructure designs and architectures, as well as create standards and guidelines for large-scale distributed systems with a focus on operability.
Provides rotational 24x7 on-call support.
Perform other duties as assigned or requested.
Education and Experience:
Associate degree and 5 years of related work experience OR
Bachelor’s degree and 3 years of related work experience OR
Master’s degree and 0-1 year of related work experience
Knowledge and Skills:
Experience with AWS Cloud Platform technologies, infrastructure, and practices in production environment including CloudWatch, Cloud Trail, EKS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS)
Experience with GitLab, CDK, Terraform and CI/CD pipeline.
Experience with cloud technology including Grafana, OpenSearch, and Docker.
Experience with Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
Ability to read, comprehend, and create complex technical documentation and comprehend business operational requirements and communicate complex technical analysis to technical and non-technical audiences.
Strong communication skills; verbal & written - ability to articulate clear and concise instructions and resolutions.
Traditional and Cloud infrastructure components and techniques in Production and Lower environments, including virtualization, elasticity, networking, and load balancing.
Development, QA, and Production Deployment patterns and version control (e.g., zero downtime, blue/green deployments, canary releases, etc.).
Experience in coding languages, such as Python, Typescript, NodeJS, .Net, Java
Understanding of Agile and DevOps practices.
Familiar with ITIL framework and Chaos Engineering.
Understanding of Zero Trust security principles and concepts.
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Bank’s Ethics Rules and Drug Testing :
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts d eposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to .
Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Family Group Work Shift First (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.
Privacy Notice
Be The First To Know
About the latest Cloud support Jobs in United States !
Cloud Support Engineer Evenings
Posted 1 day ago
Job Viewed
Job Description
MANTECH seeks a motivated, career and customer-oriented Cloud Support Engineer to join our team in Tysons, VA.
The Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.
Responsibilities include but are not limited to:
- First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.
- Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications:
- Associates degree in computer science or related field (2 years of relevant professional experience may be substituted for a degree) and 1+ year of relevant professional experience.
- In lieu of education/experience, each of the following certifications may substitute as follows:
- AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years’ experience
- CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.
- AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years’ experience
- Basic understanding of Networking and Cloud technologies
- Working knowledge of Systems: UNIX/Linux or Windows
- Working knowledge of any customer service ticketing system
- Ability to read runbooks & playbooks & provide meaningful summaries to Customers
- Working knowledge of Google Workspace Tools (Doc, sheets and Slides)
Preferred Qualifications :
- Great communication skills (written and verbal)
- Experience working with ServiceNow
- CCNA or equivalent
Clearance Requirements:
- An active TS/SCI with Polygraph
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers.
Cloud Support Engineer Evenings
Posted today
Job Viewed
Job Description
MANTECH seeks a motivated, career and customer-oriented Cloud Support Engineer to join our team in Tysons, VA.
The Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.
Responsibilities include but are not limited to:
- First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.
- Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications:
- Associates degree in computer science or related field (2 years of relevant professional experience may be substituted for a degree) and 1+ year of relevant professional experience.
- In lieu of education/experience, each of the following certifications may substitute as follows:
- AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years’ experience
- CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.
- AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years’ experience
- Basic understanding of Networking and Cloud technologies
- Working knowledge of Systems: UNIX/Linux or Windows
- Working knowledge of any customer service ticketing system
- Ability to read runbooks & playbooks & provide meaningful summaries to Customers
- Working knowledge of Google Workspace Tools (Doc, sheets and Slides)
Preferred Qualifications :
- Great communication skills (written and verbal)
- Experience working with ServiceNow
- CCNA or equivalent
Clearance Requirements:
- An active TS/SCI with Polygraph
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers.
Senior Cloud Support Engineer
Posted today
Job Viewed
Job Description
Location: Plano, TX
Overview: We are seeking a highly skilled Cloud Engineer / Platform Support Specialist to join our team. This role involves providing advanced-level support for a cloud platform within a large enterprise environment, hosting thousands of applications on AWS. The successful candidate will act as the first point of contact for application developers encountering technical issues, leveraging a ticketing system to manage incidents. This position requires a strong foundation in coding, software, infrastructure, and cloud technologies, and operates within a follow-the-sun support model. It requires strong communications including the ability the clearly articulate problem statements and solutions.
Key Responsibilities:
- Deliver incident management and advanced-level support for the AWS Platform, hosting a large volume of applications
- Serve as the initial point of contact for application developers via a ticketing system.
- Communicate effectively with users at various organizational levels.
- Implement and utilize automation to support the scalability of the environment.
- Optimize operational processes to enhance efficiency, reliability, and security.
- Train users to self-diagnose and troubleshoot issues for expedited resolution.
- Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
- Provide support for public cloud environments, particularly AWS.
- Manage events and incidents efficiently.
- Develop and implement scalable automation processes to handle tasks in a large-scale environment.
- Analyze and debug incidents, follow up to gather feedback and prevent future issues.
- Support different development environments, including Unix, Linux, Mainframe, and Windows.
Required Skills and Experience:
- Extensive cloud experience, particularly with AWS (S3, ECS).
- Amazon Elastic Kubernetes Service (EKS) : Experience deploying, managing, and troubleshooting Kubernetes clusters on AWS EKS.
- Kubernetes Administration : Strong understanding of Kubernetes architecture, including pods, deployments, services, and networking.
- Helm & Kubernetes Operators : Familiarity with Helm charts for package management and Kubernetes Operators for automation.
- Cluster Security & RBAC : Knowledge of Kubernetes Role-Based Access Control (RBAC), security policies, and best practices.
- Scaling & Performance Optimization : Experience with autoscaling, load balancing, and optimizing Kubernetes workloads.
- Monitoring & Logging : Hands-on experience with tools like Prometheus, Grafana, Fluentd, or AWS CloudWatch for monitoring Kubernetes clusters.
- Containerization & Orchestration : Strong experience in Docker and other AWS containerized services (ECS and AWS Fargate)
- Terraform : Strong experience in writing, managing, troubleshooting and optimizing Terraform configurations for AWS infrastructure.
- Infrastructure as Code (IaC) Expertise : Deep understanding of IaC principles, including automation, version control, and modularization.
- AWS Cloud Services : Hands-on experience with AWS services such as EC2, S3, Lambda, VPC, IAM, and CloudFormation.
- Security Best Practices : Knowledge of AWS security policies, identity and access management (IAM), and compliance standards.
- CI/CD Integration : Experience integrating Terraform with CI/CD pipelines for automated deployments. Commitment to automating processes for continuous improvement.
- Proficiency in SDLC: with the ability to read code (Java and Python).
- Troubleshooting & Optimization : Ability to diagnose and resolve infrastructure issues, optimize performance, and ensure scalability. Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment.
- Excellent communication skills: Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.
Nice to have:
- Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) include performance tuning, connectivity, backups, indexes, and monitoring alarms.
- Middleware and messaging experience (Kafka, MQ).
- Experience with Tomcat.
- System engineering and administration skills (Unix/Linux).
- Java or Python Development