2,737 Cloud Support Engineer jobs in the United States
Cloud Support Engineer
Posted 12 days ago
Job Viewed
Job Description
Overview:
Robert Half is proactively recruiting skilled Cloud Support Engineers for upcoming projects involving Azure, AWS, and hybrid infrastructure support.
Responsibilities:
+ Manage and monitor cloud environments, including compute, storage, and networking
+ Troubleshoot cloud-related performance issues and incidents
+ Support migration, deployment, and configuration management tasks
+ Implement security and compliance standards across cloud systems
Requirements
Qualifications:
+ 3-6 years of experience with Azure or AWS environments
+ Strong understanding of networking, virtualization, and automation
+ Certifications such as AZ-104, AWS SysOps, or equivalent preferred
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Remote Cloud Support Engineer
Posted 2 days ago
Job Viewed
Job Description
We are seeking a skilled and customer-oriented Remote Cloud Support Engineer to join our technical support team. In this role, you will provide advanced support and troubleshooting for cloud-based systems and infrastructure. The ideal candidate has a strong understanding of cloud platforms, networking, and system administration, along with excellent communication and problem-solving skills. You will collaborate with internal teams and clients to ensure optimal cloud performance, security, and reliability.
Key Responsibilities
- Provide technical support for cloud services, infrastructure, and applications via ticketing systems, email, or remote sessions.
- Troubleshoot issues related to cloud deployment, networking, performance, and system integration.
- Manage and monitor cloud environments to ensure availability, performance, and security compliance.
- Assist with provisioning, configuration, and maintenance of cloud resources.
- Collaborate with development and DevOps teams to resolve technical issues and optimize system performance.
- Document solutions, best practices, and troubleshooting steps for internal and client use.
- Stay current with cloud technologies, tools, and industry best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a cloud support or system administration role.
- Strong knowledge of at least one major cloud platform (AWS, Microsoft Azure, or Google Cloud Platform).
- Familiarity with cloud services such as EC2, S3, IAM, Lambda, Kubernetes, or similar.
- Proficiency in Linux/Windows server administration and networking fundamentals.
- Experience with scripting or automation tools (e.g., Python, Bash, PowerShell, Terraform).
- Excellent troubleshooting, analytical, and communication skills.
- Ability to work independently and manage multiple technical issues in a remote setting.
Company Details
Cloud Support Engineer II
Posted 5 days ago
Job Viewed
Job Description
+ Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. Typically responds to the more complex incidents.
+ Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
+ Reviews system logs to identify and mitigate system issues.
+ Leverages knowledge base to help troubleshoot, identify and resolve systems issues.
+ Updates knowledge base troubleshooting guides and lessons learned as required.
+ Documents incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
+ Documents system issues resulting in system outages and coordinate change though change management process.
+ Supports collaboration across operations, development teams and external partners.
+ Supports "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
+ Monitors solution performance according to client specification and SLAs. Serves as an escalation point on more complex issues.
**Minimum Qualifications**
+ BS in Computer Science or other technical discipline is preferred.
+ 3 years of operations experience providing application infrastructure support; 2 year performing system administrator support
**Other Job Specific Skills**
+ Experience with system administration support tools such as Windows/Linux
+ Experience supporting a 24x7 cloud based environment
+ Excellent interpersonal skills
+ Strong oral and written communication skills
+ Experience in supporting Cloud based environment and tools such as Azure/AWS
+ Experience analyzing, troubleshooting, and providing solutions for technical issues
+ Ability to collaborate with team members
+ Strong organizational and multi-tasking skills
+ Excellence in technical communications with both technical and non-technical peers
+ Able to maintain professionalism under pressure
+ Strong customer focus
+ Exceptional problem-solving, analytical, and customer service skills
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$57.69/hr - $69.23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Senior Cloud Support Engineer
Posted 19 days ago
Job Viewed
Job Description
Cloud Support Engineer Senior
Posted 21 days ago
Job Viewed
Job Description
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed
To be considered for this role, candidates must be a U.S. citizen.
Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
Organizational Expectations :
As a Cloud Support Engineer Senior you will provide a broad and experienced range of technical support services for cloud-based applications supporting Treasury and other FRB stakeholders, utilizing a deep technical knowledge for all supported systems and tech stacks. You will support the DevTooling shared service which provides a suite of 13 development and deployment tools, such as GitLab, JFrog, Jira, Confluence, SonarQube, which are cloud-hosted within AWS.
General Responsibilities:
Works independently and proficiently, under minimal guidance, to provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS. Plans, schedules, and arranges own activities to accomplish objectives. Work is generally only reviewed for completeness
Works directly with users, such as developers within the Federal Reserve Banks, to resolve complex system and technical issues within the DevTooling services. Interacts and coordinates with Stakeholders to provide ongoing proficient level of support while coordinating with other teams third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
Responsible for maintaining the software currency and the vulnerability management of the DevTooling services. This includes regular software upgrades and patches of the services leveraging standard SDLC processes.
Provides rotational 24x7 on-call support as necessary by the business, with no assistance needed and provides guidance for other team members on critical production issues. Performs data analysis, capacity plans, and execution of contingency plans.
Collaborates with DevOps Engineers to understand the software products and any enhancements that are deployed. Consults on issues and provides solutions related to the impact of development on the infrastructure. Works with DevOps Engineers on defining any changes to configuration settings.
With no supervision except in the most complex events, serves as the proficient subject matter expert for DevTooling services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve system technical issues.
Ability to manage and administer with proficient ability the AWS cloud environment with no supervision, including provisioning, configuration, performance monitoring, policy governance and security. Create standards and guidelines for large-scale distributed systems with a focus on operability.
Identifies key operational metrics and the data necessary to create them; Test and ensure that all infrastructure components meet proper performance and capacity standards. In collaboration with SRE team implements and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate improvement of the dashboards, bots, and other automation.
Provide knowledge sharing, feedback, and coaching to team members through practices such as skill development and shadow peer work. Take a leading role on complex assignments requiring coordination across engineers with a demonstrated ability to work through others. Devise and execute plans to improve individual and team performance.
Performs other duties as assigned or requested
Education and Experience:
Associate degree and 7 years of related work experience OR
Bachelor’s degree and 5 years of related work experience OR
Master’s degree and 3 years of related work experience
Knowledge & Skills:
Advanced baseline knowledge of AWS Cloud Platform technologies, application tech stack infrastructure, and practices in support of Operational needs in production environments including CloudWatch, Cloud Trail, ECS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS).
Familiarity with the application administration of tools such as GitLab, JFrog, SonarQube, and the Atlassian suite (Jira, Confluence, Bamboo, Bitbucket).
Support production operational needs using GitLab, Terraform (preferred), Grafana, OpenSearch, Docker and CI/CD pipeline and version control.
As needed for supporting operational needs, Coding languages, such as Python, Go, NodeJS, .NET, Java, Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
Strong technical knowledge and hands-on experience with Linux operating systems and Bash scripting. This includes the ability to write, debug, and optimize scripts for automation, system administration tasks, and process optimization. Experience with common Linux distributions (e.g. CentOS) and familiarity with shell programming concepts are essential.
Familiar with Deployment patterns, ITIL framework, Resiliency concepts and Disaster Recovery, and Chaos Engineering.
Ability to communicate complex technical analysis to non-technical audiences.
Ability to create, read and comprehend complex technical documentation.
Requires following vaguely defined procedures. Works to document procedures on complex issues. Decisions are consistently made within reason and affect the work group or department.
Ability to work independently and provide feedback to other team members.
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Bank’s Ethics Rules and Drug Testing :
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children fr om owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to .
Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Family Group Work Shift First (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.
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Cloud Support Engineer I (Swing)
Posted 5 days ago
Job Viewed
Job Description
**Roles and Responsibilities**
+ Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
+ Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
+ Review system logs to identify and mitigate system issues
+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
+ Update knowledge base troubleshooting guides and lessons learned as required
+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
+ Document system issues resulting in system outages and coordinate change though change management process
+ Support collaboration across operations, development teams and external partners
+ Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
+ Monitor solution performance according to client specification and SLAs, escalate as needed
**Minimum Qualifications**
+ Bachelor of Science in CS, or other technical discipline is preferred.
+ 2 years operations experience providing application infrastructure support
+ 1 year performing system administration support (Windows/Linux)
**Clearance Requirements**
+ TS/SCI w/FSP clearance required
+ FBI CJIS Investigation required
**Preferred Skills**
+ Experience in supporting Azure/AWS cloud
**Certifications/Licensures**
+ Microsoft Azure Fundamentals preferred
+ CompTIA Security+ preferred
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Interpersonal Skills, problem solving, organizational, and multi-tasking skills
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$48.08/hr - $2.88/hr ( 100K - 110K)
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Senior Cloud Support Engineer - Indianapolis
Posted 18 days ago
Job Viewed
Job Description
You will work collaboratively with development, operations, and customer success teams to proactively address potential problems and improve system reliability. This position requires excellent diagnostic skills, a strong understanding of cloud architectures, and the ability to manage and prioritize multiple critical issues simultaneously. The Senior Cloud Support Engineer will also be involved in automating support processes, developing scripts, and contributing to the knowledge base to empower other support staff. We are looking for an individual with exceptional communication skills, capable of explaining technical issues to both technical and non-technical audiences. This is a remote-first position, demanding a high degree of self-discipline, proactivity, and a commitment to delivering outstanding technical support. Your expertise will directly impact the stability and performance of our cloud services, ensuring a seamless experience for our global user base. If you thrive in a fast-paced, remote environment and are passionate about solving complex cloud infrastructure challenges, this is the role for you.
Responsibilities:
- Provide advanced technical support for cloud infrastructure and services via remote channels.
- Diagnose and resolve complex technical issues related to cloud computing, operating systems, networking, and applications.
- Monitor system health and performance, proactively identifying and addressing potential problems.
- Escalate unresolved issues to appropriate engineering teams with detailed information.
- Develop and implement solutions to improve system reliability and performance.
- Create and maintain technical documentation, including runbooks, troubleshooting guides, and knowledge base articles.
- Automate repetitive support tasks through scripting and tool development.
- Collaborate with development and operations teams to address bugs and implement enhancements.
- Participate in an on-call rotation to provide 24/7 support coverage.
- Mentor junior support engineers and share knowledge within the team.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, system administration, or cloud engineering.
- In-depth knowledge of at least one major cloud platform (AWS, Azure, GCP).
- Strong experience with Linux and/or Windows server administration.
- Solid understanding of networking concepts (TCP/IP, DNS, HTTP).
- Experience with containerization technologies (Docker, Kubernetes) is a plus.
- Proficiency in scripting languages (e.g., Python, Bash) for automation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional verbal and written communication skills.
- Ability to work effectively independently in a remote setting.
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Cloud Support Engineer I (MD-ID)
Posted 5 days ago
Job Viewed
Job Description
**Roles and Responsibilities**
+ Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
+ Manage reporting and evidence for proper configuration settings within the environment
+ Respond to incident tickets in a 24x7 operational environment to meet SLA objectives; including scheduled weekend support
+ Perform patching and system updates on cloud servers
+ Coordinate the resolution of on-prim systems
+ Review system logs to identify and mitigate system issues
+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues
+ Update knowledge base troubleshooting guides and lessons learned as required
+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
+ Document system issues resulting in system outages and coordinate change though change management process
+ Support collaboration across operations, development teams and external partners
+ Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
+ Monitor solution performance according to client specification and SLAs, escalate as needed
+ Candidate will support one of three fixed shifts with occasional scheduled weekend support. Shift hours start assigned by project need. 8.5-hour shift start windows are Days, Swings, or 1000-midnight Nights
**Minimum Qualifications**
+ Bachelor of Science in Computer Science, or other technical discipline is preferred.
+ 2 years operations experience providing application infrastructure support
+ 1 year performing system administration support (Windows/Linux)
**Clearance Requirements**
+ FSP Clearance Required
+ CJIS Investigation
**Preferred Skills**
+ Experience adjudicating security vulnerabilities
+ Experience in supporting Azure/AWS cloud
**Certifications/Licensures**
+ Microsoft Azure Fundamentals preferred
+ CompTIA Security+ preferred
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Interpersonal Skills, problem solving, organizational, and multi-tasking skills
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$48.08/hr - $2.88/hr ( 100K - 110K)
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Cloud Support Engineer I (MD-FX)
Posted 5 days ago
Job Viewed
Job Description
**Roles and Responsibilities**
+ Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
+ Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
+ Review system logs to identify and mitigate system issues
+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
+ Update knowledge base troubleshooting guides and lessons learned as required
+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
+ Document system issues resulting in system outages and coordinate change though change management process
+ Support collaboration across operations, development teams and external partners
+ Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
+ Monitor solution performance according to client specification and SLAs, escalate as needed
**Minimum Qualifications**
+ Bachelor of Science in CS, or other technical discipline is preferred.
+ 2 years operations experience providing application infrastructure support
+ 1 year performing system administration support (Windows/Linux)
**Clearance Requirements**
+ TS clearance required
+ FBI CJIS Investigation required
**Preferred Skills**
+ Experience in supporting Azure/AWS cloud
**Certifications/Licensures**
+ Microsoft Azure Fundamentals preferred
+ CompTIA Security+ preferred
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Interpersonal Skills, problem solving, organizational, and multi-tasking skills
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$48.08/hr - $2.88/hr ( 100K - 110K)
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Cloud Support Engineer I (MD-1G)
Posted 5 days ago
Job Viewed
Job Description
**Duties and Responsibilities**
+ Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
+ Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
+ Reviews system logs to identify and mitigate system issues.
+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
+ Update knowledge base troubleshooting guides and lessons learned as required.
+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
+ Document system issues resulting in system outages and coordinate change though change management process.
+ Support collaboration across operations, development teams and external partners.
+ Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
+ Monitor solution performance according to client specification and SLAs, escalate as needed.
+ Other supporting duties, as directed.
+ Willingness to work overtime and varying hours as required.
**Minimum Qualifications**
+ BS in Computer Science or other technical discipline is preferred.
+ 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support
**Clearance Requirement**
+ TS/SCI with Full Scope Poly required.
+ FBI CJIS Investigation required
**Other Job Specific Skills**
+ Experience with system administration support tools such as Windows/Linux
+ Experience supporting a 24x7 cloud based environment.
+ Strong interpersonal skills
+ Strong oral and written communication skills
+ Experience in supporting Cloud based environment and tools such as Azure/AWS
+ Experience analyzing, troubleshooting, and providing solutions for technical issues
+ Ability to problem solve and collaborate with team members
+ Strong organizational and multi-tasking skills
+ Strong in technical communications with both technical and non-technical peers
+ Able to maintain professionalism under pressure
+ Strong customer focus
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$48.08/hr - $2.88/hr ( 100K - 110K)
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.