9,579 Cloud Support Engineer jobs in the United States

• Be the primary point of contact for technical support and escalation cases
• Regularly communicate status updates to Customers
• Be intuitive and inventive to troubleshoot issues and find workarounds for customers
• Work collaboratively with peers, customers, Sales, Customer Experience, and others
• Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
• Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
• Write technical notes, application notes, case studies, knowledge base articles, and solutions for the Support Portal
• Comply with published response targets associated with customer support cases
• Regularly communicate with customers via video conference and telephone

• 5+ years of experience in supporting large enterprise customers
• Strong TCP/IP knowledge
• Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO
• Familiarity with DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
• Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.)
• Familiarity with cloud apps and services
• Strong empathy for customers AND passion for revenue and growth
• Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
• Prior experience working with Salesforce ServiceCloud or other support portal tools
• May be required to have a flexible schedule that includes some weekend days

• Bachelors degree preferred

1. Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
2. 3-5 years of experience in Cloud Support Engineer role.
3. Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools.
4. Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit.
5. General troubleshooting and debugging of AWS based applications.
6. Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution.
7. Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders.
8. Experience with Infrastructure as code (IaC).
9. Understanding of one of the Scripting languages: Shell script or Python

Where Data Does More. Join the Snowflake team.

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections.

Snowflake's Support team is expanding! We are looking for a Cloud Support Engineer to join our team. As a Cloud Support Engineer , your role is to delight our customers with your passion and knowledge of the Snowflake AI Data Cloud. Customers will look to you for technical guidance and expert advice regarding the effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake's product and engineering teams. You will develop a strong understanding of the customer's use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

You will play an integral role in building knowledge within the team and participate in initiatives for organizational and process improvements.

Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer's use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support, been on-call during weekends, and are familiar with database release management.

• Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone

• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations

• Demonstrate good problem-solving skills and be process-oriented

• Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues

• Document known solutions to the internal and external knowledge base

• Report well-documented bugs and feature requests arising from customer-submitted requests

• Partner with engineering teams in prioritizing and resolving customer requests

• Participate in a variety of Support initiatives

• Provide support coverage during holidays and weekends based on business needs

• Bachelor's or Master's degree in Computer Science or equivalent discipline

• 2+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role

• Excellent written and verbal communication skills in English with attention to detail

• Ability to work in a highly collaborative environment across global teams

• Basic familiarity with one major cloud service provider's ecosystem.

• Understanding of basic Python and Java code.

• Basic understanding of Windows and Linux Operating Systems

• Basic understanding of Data Warehousing fundamentals and concepts

• Ability to write and understand basic SQL queries

• Proficiency in reading and understanding Python and/or Java code.

• Experience with AWS services or similar services on Microsoft Azure or Google Cloud.

• Competent in using ETL/ELT tools like AWS Glue, EMR, or Azure Data Factory.

• Familiarity with third-party troubleshooting tools such as Wireshark and Fiddler.

• Driver configuration skills for ODBC, JDBC, etc.

• Understanding of TCP/IP, HTTP/S, DNS, APIs, and basic connectivity troubleshooting.

• Experience with software development tools and environments (e.g., Visual Studio Code, Eclipse, or IntelliJ IDEA).

• Understanding of RESTful APIs and web services.

• Ability to troubleshoot across multiple operating systems (Windows, Mac, Unix-like).
  

• Scripting/coding experience multiple of the following: Python, Java, .Net, NodeJS, R, scala

• Experienced with software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab)

• Understanding of RESTful APIs and web services.

• Understanding of load balancer concepts (F5, nginx, etc)

• Familiarity with Kafka and Spark technologies.

• Ability to analyze network and data outputs like tcpdump and Fiddler traces.

• Working experience in Data Visualizationtools such asTableau, Power BI, matplotlib, seaborn, and Plotly.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $94,000 - $126,000.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

Where Data Does More. Join the Snowflake team.

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections.

Snowflake's Support team is expanding! We are looking for a Cloud Support Engineer to join our team. As a Cloud Support Engineer , your role is to delight our customers with your passion and knowledge of the Snowflake AI Data Cloud. Customers will look to you for technical guidance and expert advice regarding the effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake's product and engineering teams. You will develop a strong understanding of the customer's use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

You will play an integral role in building knowledge within the team and participate in initiatives for organizational and process improvements.

Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer's use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support, been on-call during weekends, and are familiar with database release management.

AS A CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

• Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
• Demonstrate good problem-solving skills and be process-oriented
• Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Report well-documented bugs and feature requests arising from customer-submitted requests
• Partner with engineering teams in prioritizing and resolving customer requests
• Participate in a variety of Support initiatives
• Provide support coverage during holidays and weekends based on business needs

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 2+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role
• Excellent written and verbal communication skills in English with attention to detail
• Ability to work in a highly collaborative environment across global teams
• Basic familiarity with one major cloud service provider's ecosystem.
• Understanding of basic Python and Java code.
• Basic understanding of Windows and Linux Operating Systems
• Basic understanding of Data Warehousing fundamentals and concepts
• Ability to write and understand basic SQL queries
• Proficiency in reading and understanding Python and/or Java code.
• Experience with AWS services or similar services on Microsoft Azure or Google Cloud.
• Competent in using ETL/ELT tools like AWS Glue, EMR, or Azure Data Factory.
• Familiarity with third-party troubleshooting tools such as Wireshark and Fiddler.
• Driver configuration skills for ODBC, JDBC, etc.
• Understanding of TCP/IP, HTTP/S, DNS, APIs, and basic connectivity troubleshooting.
• Experience with software development tools and environments (e.g., Visual Studio Code, Eclipse, or IntelliJ IDEA).
• Understanding of RESTful APIs and web services.
• Ability to troubleshoot across multiple operating systems (Windows, Mac, Unix-like).

• Scripting/coding experience multiple of the following: Python, Java, .Net, NodeJS, R, scala
• Experienced with software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab)
• Understanding of RESTful APIs and web services.
• Understanding of load balancer concepts (F5, nginx, etc)
• Familiarity with Kafka and Spark technologies.
• Ability to analyze network and data outputs like tcpdump and Fiddler traces.
• Working experience in Data Visualizationtools such asTableau, Power BI, matplotlib, seaborn, and Plotly.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You'll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.

• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $200 per pay period

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S. citizen.

Location : Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA

Organizational Expectations :

The Federal Reserve Bank of Cleveland’s Treasury Services organization partners and supports the U.S. Treasury’s mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge, and innovative thinking to assist with Treasury’s end goal of all-electronic payments and disbursements. As a part of this team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals.

In this role you will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications.  In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support.

General Responsibilities:

• Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.

• Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.

• Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.

• Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.

• Assist with data analysis, capacity plans, and execution of contingency plans.

• Understand and can trace transaction, batch, and file processing flows.

• Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.

• Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.

• Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security

• Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.

• Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.

• Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.

• Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.

• Ensuring all infrastructure components meet proper performance and capacity standards.

• Influences new application and infrastructure designs and architectures, as well as create standards and guidelines for large-scale distributed systems with a focus on operability.

• Provides rotational 24x7 on-call support.

• Perform other duties as assigned or requested.

Education and Experience:

• Associate degree and 5 years of related work experience OR

• Bachelor’s degree and 3 years of related work experience OR

• Master’s degree and 0-1 year of related work experience

Knowledge and Skills:

• Experience with AWS Cloud Platform technologies, infrastructure, and practices in production environment including CloudWatch, Cloud Trail, EKS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS)

• Experience with GitLab, CDK, Terraform and CI/CD pipeline.

• Experience with cloud technology including Grafana, OpenSearch, and Docker.

• Experience with Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.

• Ability to read, comprehend, and create complex technical documentation and comprehend business operational requirements and communicate complex technical analysis to technical and non-technical audiences.

• Strong communication skills; verbal & written - ability to articulate clear and concise instructions and resolutions.

• Traditional and Cloud infrastructure components and techniques in Production and Lower environments, including virtualization, elasticity, networking, and load balancing.

• Development, QA, and Production Deployment patterns and version control (e.g., zero downtime, blue/green deployments, canary releases, etc.).

• Experience in coding languages, such as Python, Typescript, NodeJS, .Net, Java

• Understanding of Agile and DevOps practices.

• Familiar with ITIL framework and Chaos Engineering.

• Understanding of Zero Trust security principles and concepts.

Physical Demands and General Working Conditions    

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time. 

Bank’s Ethics Rules and Drug Testing :

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts d eposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions.  If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.  

Always verify and apply to jobs on Federal Reserve System Careers  or through verified Federal Reserve Bank social media channels

Reasonable Accommodation Statement -  The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to  .

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.

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MANTECH seeks a motivated, career and customer-oriented Cloud Support Engineer to join our team in Tysons, VA. 
 

The Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. 
 

Responsibilities include but are not limited to:

• First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.
• Maintain response and resolution speed as defined by SLOs
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer
•  Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.     
• Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
   

Minimum Qualifications:

• Associates degree in computer science or related field (2 years of relevant professional experience may be substituted for a degree) and 1+ year of relevant professional experience. 
• In lieu of education/experience, each of the following certifications may substitute as follows:
  • AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years’ experience
  • CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.
  • AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years’ experience
• Basic understanding of Networking and Cloud technologies
• Working knowledge of Systems: UNIX/Linux or Windows
• Working knowledge of any customer service ticketing system
• Ability to read runbooks & playbooks & provide meaningful summaries to Customers
• Working knowledge of Google Workspace Tools (Doc, sheets and Slides)
   

Preferred Qualifications :

• Great communication skills (written and verbal)
• Experience working with ServiceNow
• CCNA or equivalent
   

Clearance Requirements:

• An active TS/SCI with Polygraph
   

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers.

MANTECH seeks a motivated, career and customer-oriented Cloud Support Engineer to join our team in Tysons, VA. 
 

The Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. 
 

Responsibilities include but are not limited to:

• First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.
• Maintain response and resolution speed as defined by SLOs
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer
•  Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers.     
• Work Shift – this is for a evening shift 2pm-10pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
   

Minimum Qualifications:

• Associates degree in computer science or related field (2 years of relevant professional experience may be substituted for a degree) and 1+ year of relevant professional experience. 
• In lieu of education/experience, each of the following certifications may substitute as follows:
  • AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years’ experience
  • CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.
  • AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years’ experience
• Basic understanding of Networking and Cloud technologies
• Working knowledge of Systems: UNIX/Linux or Windows
• Working knowledge of any customer service ticketing system
• Ability to read runbooks & playbooks & provide meaningful summaries to Customers
• Working knowledge of Google Workspace Tools (Doc, sheets and Slides)
   

Preferred Qualifications :

• Great communication skills (written and verbal)
• Experience working with ServiceNow
• CCNA or equivalent
   

Clearance Requirements:

• An active TS/SCI with Polygraph
   

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers.