12,018 Cloud Support Specialist jobs in the United States
Senior Technical Support Specialist - Cloud Services
33601 Tampa, Florida
$70000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is expanding its global support network and is seeking a highly skilled Senior Technical Support Specialist focused on cloud services to join their fully remote team. This is an excellent opportunity to provide advanced technical assistance and resolve complex issues for a diverse customer base, directly contributing to customer satisfaction and product adoption. You will be the primary point of contact for escalated customer inquiries, troubleshooting intricate problems related to cloud infrastructure, platform services, and application integration. Responsibilities include diagnosing and resolving technical issues across various cloud environments, documenting solutions, and contributing to a comprehensive knowledge base. The ideal candidate will possess a deep understanding of cloud computing concepts, networking protocols, and operating systems. Experience with cloud platforms like AWS, Azure, or Google Cloud is essential, along with strong troubleshooting and problem-solving skills. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support or a similar client-facing role, is required. Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator Associate) are a significant advantage. You must be adept at communicating complex technical information clearly and concisely, both verbally and in writing, to both technical and non-technical users. This role operates in a remote-first environment, requiring strong self-discipline, time management, and the ability to collaborate effectively with colleagues worldwide. If you are passionate about technology and dedicated to providing exceptional customer service, apply to be part of our dynamic remote team.
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0
Senior Technical Support Specialist - Cloud Services
80901 Colorado Springs, Colorado
$65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking a highly skilled Senior Technical Support Specialist with expertise in cloud services. This role is essential for providing advanced technical assistance to customers, troubleshooting complex issues, and ensuring a high level of customer satisfaction. The ideal candidate will have a deep understanding of cloud computing environments (AWS, Azure, GCP), operating systems, and networking principles. This hybrid role requires a balance of on-site collaboration and remote work flexibility.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for cloud-based applications and infrastructure.
- Troubleshoot and resolve complex customer issues related to cloud services, including performance, connectivity, and configuration problems.
- Analyze logs, diagnostics, and system data to identify root causes of technical problems.
- Collaborate with engineering and development teams to escalate and resolve product defects.
- Document technical solutions, create knowledge base articles, and develop troubleshooting guides.
- Assist in the training and mentoring of junior support staff.
- Manage customer escalations and ensure timely resolution of critical issues.
- Proactively identify trends in support requests and recommend product or process improvements.
- Participate in on-call rotation to provide after-hours support as needed.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, with a strong focus on cloud environments (AWS, Azure, or GCP).
- Proficiency in troubleshooting operating systems (Windows Server, Linux).
- Strong understanding of networking concepts (TCP/IP, DNS, VPNs).
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent analytical, diagnostic, and problem-solving skills.
- Exceptional communication and customer service skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience in a hybrid work setting.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are beneficial.
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1
Senior Technical Support Specialist - Cloud Services
60602 Chicago, Illinois
$75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company specializing in cloud solutions, is seeking a Senior Technical Support Specialist to provide expert assistance to their enterprise clients. This role involves troubleshooting complex technical issues, guiding users through system configurations, and ensuring a seamless customer experience. The ideal candidate will possess deep technical knowledge of cloud infrastructure and excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Key responsibilities include:
- Providing advanced technical support for cloud-based software applications and infrastructure.
- Diagnosing and resolving complex hardware, software, and network issues reported by customers.
- Guiding customers through troubleshooting steps, configuration changes, and best practices.
- Documenting technical solutions, creating knowledge base articles, and maintaining support tickets in a CRM system.
- Collaborating with engineering and product development teams to identify and resolve product bugs and feature requests.
- Escalating critical issues to appropriate internal teams and ensuring timely resolution.
- Conducting training sessions for customers on new features and functionalities.
- Monitoring system performance and proactively identifying potential issues.
- Contributing to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, helpdesk operations, or a similar IT role, with a focus on cloud services.
- Strong understanding of cloud computing concepts (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols, and common application issues.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication skills, with a patient and customer-centric approach.
- Ability to work effectively in a team environment and manage multiple priorities.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
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2
Senior Technical Support Specialist, Cloud Services
73101 Oklahoma City, Oklahoma
$75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing cloud infrastructure provider, is looking for a highly skilled Senior Technical Support Specialist to join their customer-facing team. In this role, you will be the primary point of contact for enterprise clients facing complex technical challenges with our cutting-edge cloud platform. You will be responsible for diagnosing, troubleshooting, and resolving intricate hardware, software, and network issues, ensuring minimal disruption to client operations. This position requires deep technical expertise, excellent problem-solving abilities, and a strong commitment to providing exceptional customer service. You will also play a key role in documenting technical solutions, contributing to our knowledge base, and providing feedback to product development teams. This hybrid role offers a balance of in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to enterprise clients via phone, email, and ticketing systems.
- Diagnose and resolve complex hardware, software, and network issues related to cloud services.
- Troubleshoot performance issues, connectivity problems, and system errors.
- Analyze log files and diagnostic data to identify root causes of problems.
- Guide clients through step-by-step solutions and provide clear, concise technical explanations.
- Escalate unresolved issues to senior engineers or specialized teams as needed.
- Document all support interactions, resolutions, and knowledge base articles accurately and thoroughly.
- Contribute to the improvement of support processes and customer satisfaction metrics.
- Train and mentor junior support staff on technical issues and best practices.
- Collaborate with product management and engineering teams to provide feedback on product issues and enhancements.
- Participate in on-call rotation for after-hours support as required.
- Stay up-to-date with the latest advancements in cloud technology and support tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with a focus on cloud computing, servers, networking, or SaaS.
- In-depth knowledge of operating systems (Windows Server, Linux), virtualization technologies (VMware, Hyper-V), and cloud platforms (AWS, Azure, GCP).
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S) and troubleshooting techniques.
- Experience with scripting languages (e.g., Python, Bash) for automation is a plus.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to manage multiple priorities and work effectively under pressure.
- Certifications such as CompTIA Network+, Security+, AWS Certified Cloud Practitioner, or MCSA/MCSE are advantageous.
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3
Senior Technical Support Specialist - Cloud Services
28201 Charlotte, North Carolina
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join our fully remote, global Customer Service & Helpdesk team. In this role, you will be responsible for providing expert-level technical assistance and problem resolution for our suite of cloud-based software solutions. You will be a critical point of contact for our enterprise clients, ensuring their seamless adoption and utilization of our cutting-edge technology.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, chat, and ticketing systems, resolving complex issues related to cloud infrastructure, APIs, and software functionality.
- Troubleshoot, diagnose, and resolve technical problems, escalating issues to engineering or product teams when necessary, and ensuring timely follow-up until resolution.
- Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, troubleshooting guides, and best practices for our cloud platform.
- Analyze customer support trends and data to identify recurring issues and proactively recommend product improvements or service enhancements.
- Collaborate with product management and engineering teams to provide customer feedback, influencing the roadmap for future feature development.
- Conduct remote training sessions and webinars for customers on product features and best practices.
- Onboard new enterprise clients, guiding them through initial setup and configuration of the cloud services.
- Participate in an on-call rotation to provide 24/7 support coverage as needed.
- Mentor and guide junior support specialists, sharing expertise and fostering a collaborative team environment.
- Contribute to continuous improvement initiatives within the support department, seeking ways to enhance efficiency and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or customer success roles, with a strong focus on cloud computing and SaaS products.
- In-depth knowledge of cloud platforms (e.g., AWS, Azure, GCP) and common cloud services (e.g., compute, storage, networking, databases).
- Proficiency in troubleshooting network connectivity, API integrations, and complex software applications.
- Experience with scripting languages (e.g., Python, Bash) for automation is a strong advantage.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) is required.
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- Flexibility to work occasional evenings or weekends as part of the on-call rotation.
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4
Senior Technical Support Specialist - Cloud Services
68101 Omaha, Nebraska
$78000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an accomplished Senior Technical Support Specialist with expertise in cloud services and a passion for delivering exceptional customer service. This is a fully remote position, offering the flexibility to work from anywhere within the US, while supporting our user base. You will be the primary point of contact for customers experiencing technical issues with our cloud-based platforms and services. Your role will involve diagnosing complex problems, troubleshooting software and hardware issues, and providing clear, concise solutions via phone, email, and chat. This requires a deep understanding of cloud infrastructure, networking concepts, and common software applications. You will be expected to maintain detailed records of customer interactions and resolutions in our ticketing system, ensuring accurate documentation and follow-up.
Key responsibilities include escalating unresolved issues to appropriate engineering teams, providing feedback to product development based on customer issues, and contributing to the knowledge base with FAQs, troubleshooting guides, and best practices. The ideal candidate will have a proven track record of successfully resolving technical challenges in a fast-paced environment. Strong analytical and problem-solving skills are essential, as is the ability to communicate technical information effectively to both technical and non-technical audiences. You should be adept at managing your time and workload independently, demonstrating a high level of autonomy and responsibility. This role demands excellent interpersonal skills and a customer-centric approach. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. At least 5 years of experience in a technical support role, with a significant focus on cloud platforms (e.g., AWS, Azure, GCP) and related services, is mandatory. Certifications such as CompTIA A+, Network+, or cloud-specific certifications are a strong plus. You should be comfortable working with remote collaboration tools and possess a reliable internet connection and a dedicated home office setup. This is an outstanding opportunity to join a dynamic team and contribute to the success of a leading technology provider, fully remote.
Key responsibilities include escalating unresolved issues to appropriate engineering teams, providing feedback to product development based on customer issues, and contributing to the knowledge base with FAQs, troubleshooting guides, and best practices. The ideal candidate will have a proven track record of successfully resolving technical challenges in a fast-paced environment. Strong analytical and problem-solving skills are essential, as is the ability to communicate technical information effectively to both technical and non-technical audiences. You should be adept at managing your time and workload independently, demonstrating a high level of autonomy and responsibility. This role demands excellent interpersonal skills and a customer-centric approach. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. At least 5 years of experience in a technical support role, with a significant focus on cloud platforms (e.g., AWS, Azure, GCP) and related services, is mandatory. Certifications such as CompTIA A+, Network+, or cloud-specific certifications are a strong plus. You should be comfortable working with remote collaboration tools and possess a reliable internet connection and a dedicated home office setup. This is an outstanding opportunity to join a dynamic team and contribute to the success of a leading technology provider, fully remote.
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5
Senior Technical Support Specialist - Cloud Services
45203 Cincinnati, Ohio
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is a leading provider of innovative cloud solutions and is seeking a highly skilled Senior Technical Support Specialist to join their exceptional remote team. This fully remote position is ideal for a proactive problem-solver with a passion for delivering outstanding customer service and technical assistance. You will be responsible for providing expert-level support to clients, diagnosing and resolving complex technical issues related to our cloud platforms, and ensuring maximum system uptime and client satisfaction. Your deep understanding of cloud infrastructure, networking, and operating systems will be critical in this role.
The ideal candidate will possess extensive experience in technical support, preferably within a cloud computing environment. You should be proficient in troubleshooting a wide range of technical problems, including server configurations, network connectivity, software installations, and performance optimization. Strong analytical and diagnostic skills are essential, as is the ability to communicate technical information clearly and concisely to both technical and non-technical users. Experience with ticketing systems, remote support tools, and knowledge base management is a must. You will also play a role in documenting technical solutions, contributing to training materials, and escalating issues when necessary, all while maintaining a customer-centric approach.
Key Responsibilities:
The ideal candidate will possess extensive experience in technical support, preferably within a cloud computing environment. You should be proficient in troubleshooting a wide range of technical problems, including server configurations, network connectivity, software installations, and performance optimization. Strong analytical and diagnostic skills are essential, as is the ability to communicate technical information clearly and concisely to both technical and non-technical users. Experience with ticketing systems, remote support tools, and knowledge base management is a must. You will also play a role in documenting technical solutions, contributing to training materials, and escalating issues when necessary, all while maintaining a customer-centric approach.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues related to cloud services.
- Escalate unresolved issues to appropriate internal teams, ensuring timely resolution.
- Document technical solutions, troubleshooting steps, and best practices in the knowledge base.
- Assist in the development of technical documentation and user guides.
- Monitor system performance and identify potential issues proactively.
- Provide guidance and training to junior support staff.
- Contribute to service improvement initiatives based on customer feedback and issue analysis.
- Maintain a high level of customer satisfaction through efficient and effective problem resolution.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 5+ years of experience in technical support, helpdesk, or system administration, with a focus on cloud environments.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP), virtualization technologies, and networking concepts (TCP/IP, DNS, DHCP).
- Proficiency in troubleshooting operating systems (Windows, Linux).
- Experience with scripting languages (e.g., PowerShell, Bash) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Experience with ITIL best practices is desirable.
- Ability to work independently and manage time effectively in a fully remote setting.
Apply Now
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6
Senior Technical Support Specialist, Cloud Services
92101 San Diego Country Estates, California
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a fast-paced technology company specializing in cloud solutions, is seeking a highly skilled Senior Technical Support Specialist to provide exceptional remote assistance to their diverse clientele. This is a fully remote position, allowing you to leverage your expertise from anywhere in the US. You will be the primary point of contact for customers experiencing technical issues with our cloud platform, diagnosing and resolving complex problems with speed and accuracy. The ideal candidate will possess a deep understanding of cloud infrastructure (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and common software applications. You will be adept at troubleshooting complex technical issues, documenting solutions, and communicating technical information clearly and concisely to both technical and non-technical users. This role requires excellent problem-solving skills, strong customer service orientation, and the ability to manage multiple priorities in a dynamic environment.
Key Responsibilities:
This remote role offers a significant opportunity to impact customer satisfaction and product success. If you are a proactive problem-solver with a passion for technology and a commitment to outstanding customer service, we encourage you to apply and join our dedicated support team.
Key Responsibilities:
- Provide expert-level technical support for cloud-based services via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical issues related to platform performance, connectivity, and user access.
- Escalate unresolved issues to appropriate engineering teams with detailed problem descriptions.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Proactively identify trends in customer issues and provide feedback to product development teams.
- Guide users through complex technical configurations and best practices.
- Manage customer support queues, ensuring timely resolution of all tickets.
- Contribute to the continuous improvement of support processes and tools.
- Train and mentor junior support staff.
- Stay current with emerging cloud technologies and industry trends.
This remote role offers a significant opportunity to impact customer satisfaction and product success. If you are a proactive problem-solver with a passion for technology and a commitment to outstanding customer service, we encourage you to apply and join our dedicated support team.
Apply Now
7
Lead Technical Support Specialist - Cloud Services
73101 Oklahoma City, Oklahoma
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced Lead Technical Support Specialist to manage their fully remote customer service and helpdesk operations. This pivotal role will be instrumental in ensuring exceptional support for their cutting-edge cloud-based software solutions. As the Lead Specialist, you will be responsible for overseeing a team of remote support agents, providing them with guidance, training, and performance management. You will act as a point of escalation for complex technical issues, diagnosing and resolving problems efficiently and effectively. This role requires a deep understanding of IT systems, network infrastructure, and cloud technologies (e.g., AWS, Azure, GCP). Key responsibilities include developing and refining support processes, creating comprehensive knowledge base articles and documentation, and monitoring support ticket queues to ensure timely resolution. You will also collaborate with engineering and product teams to identify root causes of recurring issues and contribute to product improvement initiatives. Experience in managing service level agreements (SLAs) and implementing customer satisfaction metrics is crucial. The ideal candidate will possess excellent communication and problem-solving skills, with a passion for customer advocacy and continuous improvement. This fully remote position demands strong leadership capabilities, the ability to work independently, and a commitment to fostering a positive and productive team environment. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support and at least 2 years in a lead or supervisory role, is required. Certifications such as ITIL, CompTIA A+, Network+, or Cloud certifications are highly desirable.
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8
Senior Technical Support Specialist - Cloud Services
33130 Miami, Florida
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Senior Technical Support Specialist with extensive experience in cloud services to join our growing IT department. This role is crucial in providing advanced technical assistance and solutions to our internal and external stakeholders. You will be the primary point of contact for complex technical issues, diagnosing and resolving problems related to our cloud infrastructure, applications, and services. This hybrid position requires a blend of on-site collaboration and remote flexibility, offering a dynamic work environment.
Responsibilities:
Qualifications:
This exciting opportunity is located in Miami, Florida, US , offering a hybrid work model. If you are a proactive problem-solver passionate about cloud technology and customer support, we encourage you to apply.
Responsibilities:
- Provide expert-level technical support for cloud-based systems and applications (e.g., AWS, Azure, Google Cloud).
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Manage and maintain cloud infrastructure, ensuring optimal performance, security, and availability.
- Develop and implement solutions for common technical problems, creating knowledge base articles and best practice guides.
- Escalate unresolved issues to senior engineers or third-party vendors, following up to ensure resolution.
- Collaborate with development and operations teams to identify root causes of recurring issues and implement preventive measures.
- Onboard and train new users on IT systems and cloud service functionalities.
- Contribute to the continuous improvement of IT support processes and customer service.
- Monitor system performance and proactively address potential issues.
- Participate in IT projects, including system upgrades and migrations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support, with a strong focus on cloud environments.
- In-depth knowledge of major cloud platforms (AWS, Azure, GCP) and related services.
- Proficiency in operating systems (Windows, Linux) and common business applications.
- Experience with scripting languages (e.g., Python, PowerShell) for automation is highly desirable.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple priorities and work effectively under pressure.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified SysOps Administrator) are a plus.
This exciting opportunity is located in Miami, Florida, US , offering a hybrid work model. If you are a proactive problem-solver passionate about cloud technology and customer support, we encourage you to apply.
Apply Now
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