11,296 Cloud Support Specialist jobs in the United States
Technical Support Specialist - Cloud Services
85004 Whispering Pines, Arizona
$65000 Annually
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Our client is looking for a dedicated Technical Support Specialist to join their growing customer service and helpdesk team, based in Phoenix, Arizona, US . This role requires a proactive individual with exceptional problem-solving skills and a passion for delivering outstanding customer support in the realm of cloud services. You will be the first point of contact for customers experiencing technical difficulties with our cloud-based software solutions. Your primary duties will include diagnosing and resolving technical issues via phone, email, and chat, providing clear and concise instructions, and escalating complex problems to higher-level support tiers when necessary. You will also be responsible for documenting support interactions, contributing to the knowledge base with solutions and troubleshooting guides, and identifying recurring issues to provide feedback to the product development team. Regular training will be provided to keep you up-to-date with our evolving product suite.
The successful candidate will have a solid understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and common network protocols. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is essential. You should possess excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users. A customer-centric approach, patience, and a commitment to customer satisfaction are paramount. This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. Join us to provide critical support to our valued customers and contribute to the success of our innovative cloud platform.
The successful candidate will have a solid understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and common network protocols. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop tools is essential. You should possess excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users. A customer-centric approach, patience, and a commitment to customer satisfaction are paramount. This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. Join us to provide critical support to our valued customers and contribute to the success of our innovative cloud platform.
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0
Technical Support Specialist - Cloud Services
78701 Austin, Texas
$50000 Annually
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Our client is seeking a proactive and skilled Technical Support Specialist to join their growing team in Austin, Texas, US . This role requires on-site presence to provide expert technical assistance and customer service related to their cloud services platform. You will be the primary point of contact for clients experiencing technical issues, guiding them through troubleshooting steps, and resolving problems efficiently. Responsibilities include diagnosing and resolving software and hardware issues, managing support tickets, documenting technical solutions, and providing clear, concise communication to users of all technical levels. You will also be involved in escalating complex issues to senior technical staff and contributing to the knowledge base with solutions and workarounds. The ideal candidate possesses a deep understanding of cloud technologies (e.g., AWS, Azure, GCP), operating systems, networking principles, and common software applications. Excellent customer service skills, patience, and a passion for problem-solving are essential. You must be able to work collaboratively within a team environment and possess strong analytical skills to identify root causes of recurring issues. This is a great opportunity to advance your career in technical support within a reputable company and contribute directly to client satisfaction. You will be part of a supportive team environment that values knowledge sharing and professional growth.
Responsibilities:
Qualifications:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and in-person.
- Diagnose and troubleshoot software, hardware, and network issues related to cloud services.
- Manage and resolve customer support tickets using a ticketing system.
- Escalate unresolved issues to appropriate engineering or support teams.
- Document troubleshooting steps, solutions, and workarounds for internal knowledge base.
- Educate customers on product features and best practices.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through excellent service.
- Assist with user account management and system configurations.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or IT helpdesk roles.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux).
- Familiarity with cloud platforms (AWS, Azure, GCP) and related services.
- Understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent communication, active listening, and problem-solving skills.
- Customer-focused attitude with a passion for helping users.
- Ability to work effectively in a team and independently.
- Experience with ticketing systems (e.g., Zendesk, Jira) is a plus.
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1
Technical Support Specialist - Cloud Services
83701 Emmett, Idaho
$60000 Annually
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Our client is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional helpdesk and troubleshooting services for their cloud-based software solutions, operating from Boise, Idaho, US . This role is crucial for ensuring client satisfaction by resolving technical issues promptly and effectively. You will be the first point of contact for clients experiencing problems with the platform, utilizing various communication channels such as phone, email, and chat. Responsibilities include diagnosing and troubleshooting software issues, guiding users through step-by-step solutions, escalating complex problems to higher-level support or engineering teams when necessary, and documenting all support interactions and resolutions in a ticketing system. A strong understanding of cloud computing concepts, SaaS applications, and common IT infrastructure is essential. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a passion for problem-solving. You should be adept at explaining technical information clearly to users with varying levels of technical expertise. Experience with remote support tools and a solid grasp of operating systems (Windows, macOS) and networking fundamentals are required. This position offers a great opportunity to grow within a dynamic tech company, working with innovative cloud technologies and contributing to a positive client experience.
Responsibilities:
Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Guide users through product features and troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions and resolutions in a ticketing system.
- Maintain a high level of customer satisfaction.
- Assist with user account management and software installations.
- Contribute to the knowledge base with solutions and FAQs.
- Identify recurring technical issues and suggest product improvements.
- Stay up-to-date with product updates and technical advancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Experience supporting cloud-based software or SaaS applications.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving, analytical, and communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Customer-focused attitude and strong interpersonal skills.
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2
Technical Support Specialist - Cloud Services
63101 St. Louis, Missouri
$50000 Annually
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Our client, a leading provider of cloud infrastructure solutions, is searching for a dedicated and skilled Technical Support Specialist to join their customer service team in St. Louis, Missouri, US . This role is critical in ensuring our clients receive timely and effective technical assistance for our cutting-edge cloud platforms. You will be the first point of contact for clients experiencing technical issues, diagnosing problems, and providing comprehensive solutions.
Responsibilities include:
Qualifications:
Responsibilities include:
- Providing first-level technical support to clients via phone, email, and chat.
- Troubleshooting and resolving issues related to cloud services, software applications, and hardware configurations.
- Escalating complex technical problems to senior support staff or engineering teams when necessary.
- Documenting all customer interactions, issues, and resolutions in the ticketing system.
- Creating and updating knowledge base articles and FAQs to empower users.
- Assisting with user account management and access control.
- Monitoring system performance and identifying potential issues proactively.
- Gathering customer feedback to help improve product and service offerings.
- Participating in ongoing training to stay current with new technologies and product updates.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-2 years of experience in a technical support or helpdesk role.
- Familiarity with cloud computing concepts (AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux, macOS) and network connectivity.
- Excellent problem-solving and analytical skills.
- Strong communication and active listening abilities.
- Patience and empathy when dealing with clients facing technical difficulties.
- Ability to work independently and as part of a team.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
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3
Technical Support Specialist - Cloud Infrastructure
77002 Houston, Texas
$70000 Annually
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Our client, a rapidly growing technology firm specializing in cloud-based solutions, is seeking a skilled and dedicated Technical Support Specialist to join their customer-focused team remotely, but servicing clients primarily in the **Houston, Texas, US** metropolitan area and surrounding regions. In this role, you will be the first line of defense for our clients, providing expert assistance and troubleshooting for a complex range of cloud infrastructure services, including IaaS, PaaS, and SaaS platforms. Your primary objective is to ensure client satisfaction by delivering timely, accurate, and effective technical support.
Responsibilities will involve responding to client inquiries via phone, email, and ticketing systems, diagnosing and resolving technical issues related to cloud computing environments, server configurations, network connectivity, and application performance. You will be expected to document all interactions and resolutions thoroughly in our CRM system, contributing to a knowledge base for future reference. The ideal candidate will possess a strong understanding of virtualization technologies (e.g., VMware, Hyper-V), containerization (e.g., Docker, Kubernetes), operating systems (Windows Server, Linux), and common networking protocols (TCP/IP, DNS, DHCP). Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform is highly desirable. You will need to be adept at troubleshooting complex technical problems, possess excellent communication and interpersonal skills to effectively interact with clients of varying technical backgrounds, and maintain a calm and professional demeanor under pressure. This role requires a proactive approach to problem-solving and a commitment to continuous learning in the ever-evolving field of cloud technology. This is an excellent opportunity to join a client-centric organization that offers a supportive remote work environment and ample opportunities for skill development and career advancement in the IT support and customer service sector.
Qualifications:
Responsibilities will involve responding to client inquiries via phone, email, and ticketing systems, diagnosing and resolving technical issues related to cloud computing environments, server configurations, network connectivity, and application performance. You will be expected to document all interactions and resolutions thoroughly in our CRM system, contributing to a knowledge base for future reference. The ideal candidate will possess a strong understanding of virtualization technologies (e.g., VMware, Hyper-V), containerization (e.g., Docker, Kubernetes), operating systems (Windows Server, Linux), and common networking protocols (TCP/IP, DNS, DHCP). Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform is highly desirable. You will need to be adept at troubleshooting complex technical problems, possess excellent communication and interpersonal skills to effectively interact with clients of varying technical backgrounds, and maintain a calm and professional demeanor under pressure. This role requires a proactive approach to problem-solving and a commitment to continuous learning in the ever-evolving field of cloud technology. This is an excellent opportunity to join a client-centric organization that offers a supportive remote work environment and ample opportunities for skill development and career advancement in the IT support and customer service sector.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
- Minimum of 3 years of experience in technical support or a similar IT role, with a focus on cloud environments.
- Hands-on experience with major cloud platforms (AWS, Azure, GCP) is a strong plus.
- Proficiency in troubleshooting operating systems (Windows, Linux) and server hardware.
- Solid understanding of networking concepts and protocols.
- Experience with virtualization and containerization technologies is highly preferred.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a remote setting.
- Strong analytical and problem-solving capabilities.
- IT certifications such as CompTIA A+, Network+, Cloud+, or Microsoft Azure/AWS certifications are advantageous.
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4
Technical Support Specialist - Cloud Services
73101 Oklahoma City, Oklahoma
$55000 Annually
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Our client, a rapidly expanding SaaS provider, is looking for a highly skilled Technical Support Specialist to join their customer service team in Oklahoma City, Oklahoma . This critical role involves providing first-tier technical support and assistance to a diverse client base experiencing issues with our client's cloud-based software solutions. You will be the primary point of contact for customers, diagnosing and resolving technical problems efficiently and effectively through various channels, including phone, email, and chat. The ideal candidate will possess excellent troubleshooting skills, a patient demeanor, and a strong commitment to customer satisfaction. Responsibilities include documenting customer issues, tracking resolutions, escalating complex problems to higher support tiers, and contributing to the knowledge base with FAQs and troubleshooting guides. You will work closely with the engineering and product teams to identify recurring issues and provide feedback for product improvement. A foundational understanding of cloud computing concepts, operating systems (Windows, macOS, Linux), and network protocols is essential. Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote desktop tools is highly valued. The ability to explain technical concepts in a clear and concise manner to non-technical users is paramount. This position offers a fantastic opportunity to grow within a supportive and dynamic tech environment. A passion for technology and problem-solving, coupled with strong communication and organizational skills, will set you up for success. Candidates should have at least 2-3 years of experience in a technical support or helpdesk role, preferably supporting SaaS products. A relevant technical certification or associate's degree in IT or a related field is a plus.
Key Responsibilities:
Key Responsibilities:
- Provide prompt and efficient technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues, identify root causes, and implement solutions.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to senior support staff or appropriate departments.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Assist customers with software installation, configuration, and usage.
- Identify trends in customer issues and report them to product and development teams for improvement.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Gather customer feedback to improve service delivery.
- Stay up-to-date with product updates and new features.
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5
Senior Technical Support Specialist - Cloud Infrastructure
32201 Jacksonville, Florida
$75000 Annually
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Our client is looking for a highly skilled and experienced Senior Technical Support Specialist to join their dedicated customer service and helpdesk team. This role is instrumental in providing advanced technical assistance and resolution for complex issues related to our cloud infrastructure and software products. You will be responsible for troubleshooting intricate problems, guiding users through step-by-step solutions, and ensuring a high level of customer satisfaction. The ideal candidate possesses a strong technical aptitude, excellent problem-solving abilities, and a passion for helping others succeed with technology. This is a fully remote position, offering flexibility and the chance to contribute to a globally recognized technology company.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve technical problems related to cloud services, network connectivity, operating systems, and application functionality.
- Document all customer interactions, technical issues, and resolutions accurately and thoroughly in the ticketing system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal support staff.
- Identify recurring technical issues and collaborate with engineering and product teams to implement long-term solutions and product improvements.
- Escalate critical issues to appropriate internal teams when necessary, ensuring timely and effective resolution.
- Conduct remote training sessions for customers on product features and best practices.
- Contribute to the continuous improvement of support processes, tools, and methodologies.
- Mentor junior support staff and provide guidance on technical challenges.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk operations, or a similar customer-facing IT role.
- Proven expertise in troubleshooting cloud environments (e.g., AWS, Azure, GCP) and SaaS applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP), operating systems (Windows, Linux), and common IT protocols.
- Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
- Exceptional communication and interpersonal skills, with a patient and empathetic approach to customer service.
- Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and manage time effectively in a remote setting.
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6
Senior Technical Support Specialist - Cloud Services
46204 Indianapolis, Indiana
$65000 Annually
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Our client is looking for a Senior Technical Support Specialist with a specialization in cloud services to join their dynamic IT team. This hybrid role based in **Indianapolis, Indiana** will see you acting as a critical point of contact for escalated technical issues, providing expert-level troubleshooting and resolution for a range of cloud-based platforms and services. You will be responsible for diagnosing complex hardware, software, and network problems, performing root cause analysis, and implementing effective solutions to minimize downtime and ensure seamless operations for our users. Key responsibilities include managing ticket queues, documenting solutions, contributing to knowledge base articles, and mentoring junior support staff. You will collaborate closely with engineering and development teams to identify trends, report bugs, and provide feedback for product improvement. The ideal candidate possesses a strong understanding of cloud computing principles, specifically AWS, Azure, or Google Cloud, along with extensive experience in network protocols, operating systems (Windows and Linux), and scripting languages like PowerShell or Python. Exceptional problem-solving abilities, a customer-centric approach, and the capacity to explain technical concepts clearly to both technical and non-technical audiences are essential. This position offers a challenging yet rewarding environment where you can utilize your advanced technical skills to support cutting-edge cloud technologies and contribute to the reliability and performance of our client's infrastructure. Join us to make a significant impact in a collaborative and innovative atmosphere.
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7
Lead Technical Support Specialist - Cloud Solutions
35801 Huntsville, Alabama
$85000 Annually
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Our client is seeking an experienced Lead Technical Support Specialist to manage and enhance their customer support operations in Huntsville, Alabama, US . This role is pivotal in ensuring exceptional service delivery for a diverse range of cloud-based software solutions. The ideal candidate will possess a deep understanding of IT infrastructure, customer relationship management, and team leadership.
Key Responsibilities include:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 6 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience with cloud platforms (AWS, Azure, GCP) and related technologies is essential. Strong diagnostic and problem-solving skills, coupled with excellent communication and interpersonal abilities, are a must. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is also necessary. The ability to translate complex technical concepts into easily understandable explanations for customers is crucial. Familiarity with scripting languages or basic programming concepts is advantageous.
This is a fantastic opportunity to take on a leadership role within a growing technology company and shape the future of customer support. Join us in providing outstanding technical assistance and driving customer success.
Key Responsibilities include:
- Leading and mentoring a team of technical support representatives, providing guidance and training to ensure high-quality service.
- Managing the day-to-day operations of the support desk, including ticket escalation, issue resolution, and performance monitoring.
- Developing and implementing support strategies to improve customer satisfaction and reduce resolution times.
- Serving as a primary point of escalation for complex technical issues, troubleshooting software and hardware problems.
- Collaborating with development and engineering teams to identify and resolve recurring issues and improve product stability.
- Creating and maintaining comprehensive knowledge base articles, FAQs, and support documentation.
- Analyzing support metrics and customer feedback to identify trends and areas for improvement.
- Ensuring adherence to service level agreements (SLAs) and maintaining detailed records of customer interactions.
- Contributing to the continuous improvement of support processes and tools.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 6 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity, is required. Proven experience with cloud platforms (AWS, Azure, GCP) and related technologies is essential. Strong diagnostic and problem-solving skills, coupled with excellent communication and interpersonal abilities, are a must. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is also necessary. The ability to translate complex technical concepts into easily understandable explanations for customers is crucial. Familiarity with scripting languages or basic programming concepts is advantageous.
This is a fantastic opportunity to take on a leadership role within a growing technology company and shape the future of customer support. Join us in providing outstanding technical assistance and driving customer success.
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8
Senior Technical Support Specialist - Cloud Services
68104 Omaha, Nebraska
$70000 Annually
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Our client, a leader in innovative cloud solutions, is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their growing team in Omaha, Nebraska, US . In this crucial role, you will be the primary point of contact for clients experiencing technical issues with our client's cutting-edge cloud platforms. You will leverage your deep technical expertise to diagnose, troubleshoot, and resolve complex problems, ensuring client satisfaction and operational continuity. This position requires a proactive approach to support, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. The role requires comprehensive knowledge of cloud infrastructure and services.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for cloud-based products and services, addressing client inquiries via phone, email, and chat.
- Diagnose and resolve complex technical issues, including system outages, performance degradation, and software bugs.
- Escalate unresolved issues to higher-level support or engineering teams with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs for clients and internal support staff.
- Identify recurring issues and provide feedback to product development teams for long-term solutions.
- Monitor system performance and proactively identify potential problems.
- Assist clients with account management, configuration, and best practice recommendations for cloud services.
- Manage client expectations effectively and communicate technical solutions in a clear, concise manner.
- Participate in on-call rotation to provide 24/7 support as needed.
- Mentor and train junior support staff on technical aspects and customer service best practices.
- Contribute to the continuous improvement of support processes and tools.
- Analyze support ticket trends to identify areas for product enhancement or user training.
- Ensure adherence to Service Level Agreements (SLAs) for all support requests.
- Collaborate with sales and account management teams to ensure smooth client onboarding and ongoing success.
- Stay current with the latest advancements in cloud technologies and support methodologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, IT helpdesk, or system administration, with a strong emphasis on cloud services (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and cloud infrastructure concepts.
- Experience with scripting languages (e.g., Python, PowerShell) is a significant advantage.
- Excellent analytical, diagnostic, and problem-solving skills.
- Exceptional customer service orientation and interpersonal skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to multitask and manage time effectively in a high-pressure environment.
- Certifications such as CompTIA Cloud+, AWS Certified Cloud Practitioner, or similar are highly desirable.
- Proven ability to work collaboratively in a remote team setting.
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