467 Club Manager jobs in the United States
Club Manager
Posted today
Job Viewed
Job Description
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Full time: 42 hours per week (Monday and Tuesday 9a-7p, Wednesdays 10a-6p, Thursdays 9a-5p, Fridays 9a-3p)
Essential Duties and ResponsibilitiesRecruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds. Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll Team.
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Qualifications/Requirements- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.
Compensation: $55,000.00 - $60,000.00 per year
Club Manager
Posted today
Job Viewed
Job Description
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare all HR related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Management experience required.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.
To Find Your Perfect Fit, Search For A Club Opportunity Near You.
Club Manager
Posted today
Job Viewed
Job Description
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties And ResponsibilitiesRecruit, hire, train, schedule and supervise team members.
Member service oversight making sure all team members are providing a great customer service experience at all times.
High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
Provide support for team members and club members.
Create and maintain a positive image for the club.
Coaching and counseling performance to help achieve company standards.
Ensure prompt opening/closing of gym.
Ensure staff are aware and trained on all current marketing promotions.
Finish manager portion of onboarding, in Paycom, for all new hires.
Ensure the club is open and staffed during all hours of business.
Ensuring self and team members are implementing and adhering to all company policies and procedures.
Responsible for ordering supplies and tracking inventory.
Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum QualificationsHonesty and good work ethic
At least 1 year of equivalent managerial experience
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Physical DemandsStanding and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Club Manager
Posted today
Job Viewed
Job Description
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. The Benefits of working at BJ’s• BJ’s pays weekly• Eligible for free BJ's Inner Circle and Supplemental membership(s)*• Generous time off programs to support busy lifestyles* o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty• Benefit plans for your changing needs* o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending?• 401(k) plan with company match (must be at least 18 years old)*eligibility requirements vary by position**medical plans vary by locationThe Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company strategic priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and developing talent, and ensuring a safe and positive environment and experience for Team Members and Members. BJ’s offers a comprehensive onboarding program for newly hired Club Managers to develop the skills needed to be successful quickly and effectively. During our onboarding program (which generally extends from 8-12 weeks), new Club Managers are partnered with best-in-class Club Managers and other BJ’s leaders to learn best practices, connect leadership concepts to real life BJ’s scenarios, and build their internal connections. Major Tasks, Responsibilities, and Key AccountabilitiesEffectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results. Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments. Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback. Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple. Exhibits strong decision-making capabilities that align with the Company’s strategic priorities and support the achievement of club operational goals and objectives. Maintains awareness of local competition and current trends in the retail marketplace. Controls operating costs and establishes operational efficiencies. Implement new concepts to maximize profitability. Embraces the Company’s core values / purpose and ensures team members do the same. Creates a great shopping experience for members that is dedicated to exceeding member expectations. Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements. Monitors expenses and adjusts expenditures as necessary to achieve profit objectives. Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office. Maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover). Qualifications4+ years of experience as a retail store, supermarket, or warehouse operations manager required. A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members. Excellent communication skills required. Must be able to lead and motivate a large team. Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required. High school diploma and/or college degree preferred. Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results. Open shift availability required. At least 18 years of age. Environmental Job ConditionsMost of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance. Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $100,000.00-$137,500.00.
Club Manager
Posted today
Job Viewed
Job Description
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
-
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
-
- Administration and processing of all weekly/bi-weekly employee payroll.
-
- Resolve employee issues or concerns.
-
- Manage disciplinary/termination activities.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
-
- Check members into the system.
-
- New member sign-up.
-
- Take prospective members on tours.
-
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
-
- Determine and communicate equipment repair in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare all HR related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness preferred.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
#J-18808-LjbffrClub Manager
Posted today
Job Viewed
Job Description
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJs
BJs pays weekly
Eligible for free BJ's Inner Circle and Supplemental membership(s)*
Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
Benefit plans for your changing needs*
o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending ?
401(k) plan with company match (must be at least 18 years old)
*eligibility requirements vary by position
**medical plans vary by location
The Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company strategic priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and developing talent, and ensuring a safe and positive environment and experience for Team Members and Members.
BJs offers a comprehensive onboarding program for newly hired Club Managers to develop the skills needed to be successful quickly and effectively. During our onboarding program (which generally extends from 8-12 weeks), new Club Managers are partnered with best-in-class Club Managers and other BJs leaders to learn best practices, connect leadership concepts to real life BJs scenarios, and build their internal connections.
Major Tasks, Responsibilities, and Key Accountabilities
- Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
- Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
- Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
- Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the whys, and keeping messaging simple.
- Exhibits strong decision-making capabilities that align with the Companys strategic priorities and support the achievement of club operational goals and objectives.
- Maintains awareness of local competition and current trends in the retail marketplace.
- Controls operating costs and establishes operational efficiencies.
- Implement new concepts to maximize profitability.
- Embraces the Companys core values / purpose and ensures team members do the same. Creates a great shopping experience for members that is dedicated to exceeding member expectations.
- Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements. Monitors expenses and adjusts expenditures as necessary to achieve profit objectives.
- Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.
- Maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover).
Qualifications
- 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
- A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
- Excellent communication skills required. Must be able to lead and motivate a large team.
- Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required.
- High school diploma and/or college degree preferred.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- Open shift availability required.
- At least 18 years of age.
Environmental Job Conditions
- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing and/or stooping.
- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
- Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
Club Manager
Posted today
Job Viewed
Job Description
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities:
- Recruit, hire, train, schedule and supervise team members.
- Member service oversight making sure all team members are providing a great customer service experience at all times.
- High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coaching and counseling performance to help achieve company standards.
- Ensure prompt opening/closing of gym.
- Ensure staff are aware and trained on all current marketing promotions.
- Finish manager portion of onboarding, in Paycom, for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensuring self and team members are implementing and adhering to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements:
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications:
- Honesty and good work ethic.
- At least 1 year of equivalent managerial experience.
- Strong customer service skills.
- Strong communication, organizational and leadership skills.
- Basic computer proficiency.
Physical Demands:
- Standing and walking at least 75% of the shift.
- Talking in person or on the phone at least 75% of the shift.
- Must be able to lift to 50 lbs. less than 30% of the time.
Benefits:
- Dollars for Scholars Program.
- Employee Appreciation Program.
- Free Membership for self and one family member or friend.
- Team Member Support Team.
- Health, Dental and Vision Insurance.
- Critical Illness Insurance.
- Short Term Disability Insurance.
- Accident Insurance.
- Voluntary Life Insurance.
- Pet Insurance.
- HSA.
- Advancement Opportunities
Be The First To Know
About the latest Club manager Jobs in United States !
Club Manager
Posted today
Job Viewed
Job Description
We are looking for a motivated Membership Sales Manager to join our team! You will be responsible for growing our memberships and creating exceptional experience for current and prospective members.
You are driven, a natural people person, and thrive in roles where you are incentivized and rewarded by your achievements. Your passion for health and fitness inspires you to help others find joy to lead their best lives!
Responsibilities:- Execute sales process for new memberships
- Conduct gym tours to guests and potential members
- Achieve minimum production requirements and sales quotas
- Stay up-to-date on company pricing and promotions
- Enthusiastically greet members, prospective members, and guests
- Provide a high-level of customer service to all members and prospective members
- Help enforce facility rules and regulations, ensuring facility is clean and safe
- Previous sales experience in fitness membership sales preferred
- Excellent sales, communication, and customer service skills required
- Goal-oriented with an ability to achieve sales in memberships and other services
- Passion for health & fitness
- Basic computer proficiency
- 6 paid major holidays
- 40 Paid Time off (PTO) hours in a calendar year
- 40 Sick hours in a calendar year
- 50% of Medical Insurance premium paid by the Company for the Employee only
- 401(k) employer match (up to 3.5%). 12 month waiting period applies.
- Free membership to a family member.
- Opportunity for education and career growth
Compensation: $30,000.00 - $45,000.00 per year
We are looking for people who have a passion for health and fitness and love to succeed. You are a process-oriented leader who gets excited about helping our members live a healthy lifestyle and meet their personal goals.
Job postings listed on this site are with independently owned and operated franchised Anytime Fitness studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Anytime Fitness studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Anytime Fitness Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Anytime Fitness Franchisor, LLC.
Club Manager
Posted today
Job Viewed
Job Description
Benefits/Perks:
A strong base pay, plus commissions and bonuses.
Paid time off.
401K investment/retirement plan.
Health benefit - HRA.
NASM personal training certification reimbursement.
Complimentary membership to over 5,000 Anytime Fitness clubs worldwide.
State-of-the-art sales training, continued education/development, and support.
Regular team trainings focusing on personal and professional development.
Multiple company outings and events annually.
The opportunity to grow and advance within an exciting company.
Something Different Is Happening HereAnd It's Real AF.
Getting fit doesn't work if you only focus on fitness. And going it alone should never be a sign of strength. Our coaches support you in a way no one else can with the best fitness and holistic help inside the gym and out. And our community of members is waiting to meet you.
Job SummaryAs the Club Manager, you'll own sales performance goals and new client acquisition for your facility. You'll work with each potential client to gain an understanding of their background, their goals, and what motivates them through their health journey. With that understanding, you'll build trust and work to identify solutions that help each customer realize a healthier life. The club manager is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day-to-day tasks, welcoming guests and members to the gym, selling memberships and training services, and leading staff to work as a cohesive unit. This role requires a considerable amount of self-motivation, leadership skills, the ability to collaborate and communicate, and the ability to influence others in a positive way.
Responsibilities- Membership + Training Sales A large component of the club manager role is centered around membership and training sales. Managers have the key responsibility of prospecting and lead generation through acquiring referrals and leads within the community. Managers must qualify, inform, inspire, and convert leads to members and training clients.
- Brand Promoters When you love your gym, others will too. The club manager establishes relationships with businesses and influencers in the community to promote the brand through B2B marketing. This person also helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams.
- Team Builders Leading a team and driving results through motivation and fun is a key component of being a club manager. This person is hired to inspire all members of your team to foster a trusting, positive environment members and guests want to engage with.
- Day-to-Day Operations Club managers may need to take on some club operations tasks (running reports, maintaining club appearance/cleaning, customer service support, personal training support, etc.) either daily, or as the needs present themselves.
- Culture Creators Club managers love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and create a fun, friendly, and supportive atmosphere to improve the lives of each person they meet.
- Experience in the fitness industry is not required, but great communication, a desire to want to learn, and soft skills are. A good candidate for the club manager position is:
- 18 years or older
- 1-3 years management experience is a plus
- Friendly, outgoing, and warm
- Genuine and honest
- Available to work flexible hours (mornings, afternoons, evenings, weekends) when members need us.
- Technologically savvy
- Self-motivated
- Good at managing time and schedules
Compensation: $38,000.00 - $50,000.00 per year
Club Manager
Posted today
Job Viewed
Job Description
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare all HR related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Management Experience required.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Join the Club
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
To find your perfect fit, search for a club opportunity near you.