403 Club Managers jobs in the United States

Description:

The Hotel:

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include but are not limited to: administering the Sales agreement, detailing all food, beverage, and AV needs, managing room blocks and pick up, billing instructions, and final reviews. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

The ideal candidate would be a detail-oriented and highly organized Event Planning Manager to manage and execute corporate, group, and incentive events from contract turnover through event completion. This position focuses on business events and group functions , ensuring every detail aligns with client expectations, brand standards, and operational efficiency.

• Serve as the primary contact for clients after the booking phase, building strong relationships and ensuring all event details are captured and executed.

• Coordinate internal departments (F&B, Banquets, AV, Rooms, etc.) to ensure seamless delivery of group programs and meetings.

• Conduct pre-event meetings, create detailed Banquet Event Orders (BEOs), and manage group resumes.

• Collaborate with Sales, Revenue, and Operations to maximize revenue opportunities and guest satisfaction.

• Maintain accurate event files, timelines, and records in accordance with brand standards.

• Resolve any event-related issues with professionalism, urgency, and client focus.

• Conduct post-event follow-ups, contribute to event recap, and service improvement efforts.

Qualifications:

Qualifications:

• 2 years of experience in hotel event planning, group services, or conference planning (non-wedding/social preferred).

• Strong understanding of meeting space operations, event logistics, and banquet coordination.

• Exceptional organizational and communication skills.

• Experience working with Delphi, Opera, or similar systems preferred.

• Ability to manage multiple events and priorities in a fast-paced environment.

• Flexible schedule, including some evenings/weekends as event needs dictate.

Benefits & Perks

· Opportunities to work around the world with Hyatt Hotels and Resorts

· Discounted & Complimentary Hotel Room Nights

· Enjoy free employee meals in our employee dining hall

· Free covered parking

· Medical Dental and Vision Insurance (Full-time colleagues)

· Retirement savings plan

· Excellent training and professional development

· Tuition/Wellness reimbursement, up to $1,000 a year!

· Employee Stock Purchase plan

· Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

Primary Location: US-AZ-Scottsdale

Organization: Grand Hyatt Scottsdale Resort

Pay Basis: Yearly

Job Level: Full-time

Job: Catering/Event Planning

Req ID: SCO005982

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Just steps from the beach, Hyatt Regency Clearwater Beach Resort and Spa has everything you might need right on site, from a year-round pool to in-house seafood and a rooftop restaurant and bar. We’re also close to the famous Pier 60, Clearwater Marine Aquarium, Busch Gardens, family-friendly activities and more.

The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 3 months of service
• Free colleague meals during shift
• Free uniforms
• Medical, Dental, Vision, Prescription Insurance (after 30 days for full-time colleagues)
• 401k plus company match
• Tuition Reimbursement
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills
• A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
• Must be proficient in general computer knowledge
• Candidates should be extremely detail oriented, organized and beable to handle a fast paced environment
• Prefer two years hotel experience or completed Event Management trainee program
• Preferred candidate has completed PSS or equivalent training

• Bachelor's degree and/or 2+ years of hotel sales experience
• 1-year food and beverage experience
• Strong understanding of negotiation and interpretation of contracts
• Developed business communication skills, both written and verbal
• Working knowledge of computers and Microsoft office
• Present a professional appearance and confidence
• Ability to communicate effectively with public and other Team Members
• Strong time management skills, and ability to work under pressure
• Experience with major Hospitality Sales CRM systems

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.
• Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.
• Other duties as assigned by the leader

• Bachelor's degree in business administration or sales and marketing preferred
• Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.

• Maintain strong client relationships and ensure that Event specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees, consistent with hotel and Hyatt standards.
• Creation and oversight of Event Orders, Resumes, Invoices, Event Diagrams, Fire marshal approvals, and other required documents for all events.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments if necessary in partnership with Sales, Revenue, and Group Reservations.
• Review sales contracts as well as other important information, ie: room block cut off, special concessions, certificates of insurance, etc and validate with client once the file is turned over from Sales
• Accurately forecast group rooms and group food and beverage revenues for assigned group business
• Implements and shares all information and/or resumes related to group business booked by Sales Managers to meet the needs of the client
• Arranges and disseminates all details for the group client on the Event Orders and Daily Detail Reports from Envision, including meeting set-up, food and beverage, guest room requirements, audio/visual, billing, outside activities, VIPs, special requests, and any other needs requested by the client or hotel.
• Coordinates through proper hotel departments all arrangements needed by client via system reports and property policies and procedures/SOPs.
• Lead and participate in Pre/Post convention meeting
• Participate in site visits and coordinate and lead pre-planning meetings for upcoming group business
• Provides feedback to all departments on client assessment of hotel performance

• Ability to perform month-end commentary and complete month-end reports as required
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Ensure changes are communicated timely to impacted departments/operations leaders
• Attend daily/weekly/monthly meetings and any other functions required by management
• Perform other duties as requested by Hotel Leadership

• Knowledge of Delphi or the Envision Sales & Catering system
• Basic understanding of audio-visual equipment, preferred
• Demonstrate creativity and knowledge of food and beverage/events
• Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or group clients
• Shows analytical skills and strategic vision
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks
• Strong organization and presentation skills
• Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive services team
• Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure

• Bachelor's Degree in Hotel or Business Administration preferred
• Two (2) plus years experience in Hotel Catering and/or Convention Services at a convention focused, resort property or related experience in the hospitality industry

• Must be able to work a flexible schedule to include evenings, weekends, and holidays as necessary for the success of the hotel
• Must be able to work under time constraints and within established deadlines

JOB SUMMARY Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases. Ensures seamless turnover from sales to service and back to sales. Maximizes revenue opportunities through upselling and enhancements, primarily handling high-complexity events and Key Accounts. Plans, organizes, and manages details for group and convention bookings, including guest rooms, menus, and setups. Participates in negotiations regarding meetings, rooms, rates, and requirements. Ensures maximization of room and meeting space, revenues, and profits while maintaining quality standards. Supports all corporate and hotel initiatives. ESSENTIAL JOB FUNCTIONS This summary outlines primary responsibilities; the role may include additional duties. The hotel operates 24/7, requiring flexible shifts. BUSINESS RESULTS Plan, upsell, and detail programs with clients, including space, equipment, menus, themes, and decorations. Prepare necessary documentation to ensure quality service. Monitor convention group room requirements to meet contractual commitments. Manage event details to satisfy program requirements, handle customer complaints, and ensure quality and satisfaction. Enhance hotel convention services through developing sales tools, analyzing competitors, and understanding customer needs. Control event budgets to maximize revenues and minimize expenses. Communicate with customers regarding event details and follow up post-event. Act as liaison during all event phases, solving problems and suggesting alternatives. Oversee customer experience from file turnover through post-event, resolving operational challenges. Lead pre- and post-event meetings, facilitate necessary meetings, and manage group room blocks and meeting spaces. Greet customers during events and coordinate with operations for execution. Adhere to standards, policies, and procedures; incorporate industry trends. Perform other duties as needed. GUEST SATISFACTION Ensure high customer satisfaction and foster long-term relationships to support future revenue. Maintain presence during events to address issues and ensure expectations are met. Exemplify leadership in guest hospitality, ensuring services meet or exceed expectations. Gather guest feedback, respond to issues, and participate in corrective actions. Focus on continuous improvement in guest service. Use hotel systems to manage customer information daily. BUILDING RELATIONSHIPS Foster a positive work environment, promote team success, and uphold trust and integrity. Participate in departmental meetings, recognize team achievements, and resolve conflicts constructively. Leverage diversity and share information to support business goals. Communicate effectively using technology, demonstrating ethics and integrity. MANAGING WORK EXECUTION Ensure team accountability and resources for effective work management. Participate in daily and weekly meetings to align operations. Review and update communication and SOPs regularly for quality standards. Follow attrition guidelines and set team goals. Translate strategy into actionable tasks, make timely decisions, and manage resources efficiently. KNOWLEDGE, SKILLS & ABILITIES 2-3 years of catering and rooms experience in hospitality. Proven record of delivering quality service. Leadership experience preferred. Source: Westmont Hospitality Group #J-18808-Ljbffr

Posted Friday, March 28, 2025 at 5:00 AM | Expires Wednesday, April 9, 2025 at 4:59 AM The Event Planning Manager at Hyatt Regency O'Hare Chicago in Rosemont, IL will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. Additionally, this role ensures a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Responsibilities: Solve problems and suggest alternatives to previous arrangements if necessary Lead pre-event and post-event meetings for assigned groups Identify operational challenges associated with groups and work with the property team members and guests to solve these challenges and develop alternative solutions as needed Manage client budgets to maximize revenue and meet client needs Oversee guest experience from file turnover through the post-event phase until the turnover back to Sales Department Manage group room blocks and meeting space for assigned groups Adhere to all standards, policies, and procedures Celebrate successes and publicly recognize the contributions of team members Up-sell products and services throughout the event process Participate in customer site inspections and assist with the sales process when needed Act as liaison between salesperson and client throughout the event process Review billing and payments with clients Handle guest problems and complaints Greet client during the event phase and hand-off to the operations team for the execution of details Strive to improve service performance Set a positive example for guest relations Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details Requirements: High school degree (or equivalency) with Hotel/College training preferred Previous Restaurant or Hotel Food and Beverage experience preferred Solid understanding of banquet revenue generation Creative and innovative, as well as proactive and customer-oriented High energy and outgoing personality Organizational skills and attention to detail Diplomatic team player Excellent communication skills both written and oral Proficient in the use of Microsoft Office, event management software, and customer management platform Excellent time management Ability to multi-task and work in a fast-paced environment An aptitude for self-motivation A can-do attitude and a hands-on approach A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel #J-18808-Ljbffr