108 Collaboration jobs in the United States
Remote Collaboration
Posted 19 days ago
Job Viewed
Job Description
Coordinate communication across departments to ensure alignment and shared goals.
- Organize meetings, workshops, and retrospectives for brainstorming and process improvement.
- Monitor project progress , resolve inter-team conflicts, and drive continuous improvement.
- Manage collaboration platforms (e.g., Slack, Microsoft Teams, Google Workspace).
- Troubleshoot technical issues , oversee user access, and create training materials.
- Implement tool integrations and recommend upgrades to improve efficiency.
Interview Questions
- Set up workflows and communication systems to keep distributed teams aligned.
- Coordinate schedules across time zones , manage virtual meetings, and resolve tech hiccups.
- Drive team productivity through clear workflows and digital fluency.
- Manage cross-functional projects with internal teams and external partners.
- Facilitate meetings , maintain timelines, and iterate program materials.
- Track performance via dashboards , support pilots, and gather feedback for optimization.
- Define clear roles and responsibilities using structures like RACI matrices to ensure accountability.
- Maintain effective communication via shared digital platforms, calendars, and visual project boards.
- Schedule regular synchronous check-ins and retrospectives to maintain alignment and refine workflows.
- Facilitate innovation by leveraging diversity of expertise and fostering open idea-sharing environments.
Company Details
ML Engineer, Collaboration
Posted 2 days ago
Job Viewed
Job Description
Where Data Does More. Join the Snowflake team.
We're at the forefront of the data revolution, committed to building the world's greatest data and applications platform. Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. Data Cloud allows sharing live data in governed and secure ways so our customers can solve their business problems. We're building a collaboration forum for data consumers and providers to exchange and collaborate on data within an organization.
The Opportunity
As ML Engineer, you will be instrumental in designing, developing, and deploying applications leveraging AI to build data products. You will work with cutting-edge LLMs and advanced data processing techniques to transform complex metadata into actionable insights, enabling our users to discover and leverage data like never before. This is a unique chance to shape a product that fundamentally changes how organizations collaborate on data.
Key Responsibilities
- Design, build, and maintain end-to-end ML pipelines, including data preprocessing, feature engineering, prompt engineering, evaluation, and deployment.
- Apply domain knowledge where applicable to identify opportunities for applying ML to real-world problems.
- Monitor, evaluate and improve agent performance
- Stay up to date with research, frameworks, and techniques in ML/AI to apply where relevant
- 3+ years of industry experience designing, building, and supporting backend large-scale data processing systems in production
- Strong software engineering fundamentals: code quality, reproducibility, CI/CD best practices, debugging, testing, and documentation.
- Proficiency in Python and core ML/data science frameworks such as Pandas, NumPy, Scikit-Learn, XGBoost, PyTorch, and related ecosystem tools.
- Understanding of modern ML applications, including deploying Gen-AI/LLM-based solutions with techniques like RAG, prompt chaining, or agentic workflows
- Demonstrated hands-on experience solving applied ML problems end-to-end: data ingestion/preprocessing, feature and model selection, training, evaluation , deployment, and monitoring.
- Familiarity with ML operations (MLOps), data/feature versioning, and collaborative software development (Git, containers, etc.).
- Fluency in Java or Python and SQL
- Strong communication and teamwork skills; able to describe technical tradeoffs and engage both research scientists and software engineers.
- BS/MS/PHD in Computer Science or related majors, or equivalent experience
- Familiarity with different types of machine learning approaches (supervised, reinforcement learning, contrastive learning) and their practical constraints in large-scale, dynamic code environments
- Contributions to open source ML/AI projects or scientific publications; Participations in AI/ML competitions (e.g., Kaggle)
- Experience working in or with developer-facing infrastructure, build/test automation, or productionizing research prototypes
Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Collaboration Services Engineer
Posted today
Job Viewed
Job Description
Collaboration Services Engineer
IT Email
Full Time
86077BR
Job Summary
The Collaboration Services Engineer plays a pivotal role in enhancing productivity and communication within Infrastructure Services by facilitating the integration and maintenance of a diverse array of productivity tools. The Collaboration Services Engineer participates in designing, implementing, and maintaining tailored productivity solutions to maintain the infrastructure, troubleshoot issues, ensure security protocols, and help deliver user training.
Working closely with stakeholders across academic, medical, research, and administrative units at UCSF, the Collaboration Services Engineer will support opportunities to introduce new tools and modernize existing ones, all aimed at elevating the overall customer experience. In partnership with key internal teams and external vendors, the Engineer assists with initiatives to streamline processes and workflows, prioritizing both security and compliance. The role works extensively with the Senior Engineer(s) and the Lead, Collaboration Services to optimize productivity systems.
The Collaboration Services Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Collaboration Services Engineer will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $108,000 - $162,000 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit:
Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24/7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.
The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.
Required Qualifications
- Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
- 3 to 5+ years of experience working in one or more of the following fields: IT, computer science, computer information systems, etc.
- Advanced skills associated with programming design, modification, and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination and analysis.
- Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
- Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.
- Familiarity with logical data design and data mapping or data conversion.
- Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.
- Demonstrated testing and test planning skills.
- Ability to write technical documentation in a clear and concise manner.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Ability to support and optimize Microsoft 365, including Exchange Online, OneDrive, SharePoint Online, Teams, Intune, and Azure Active Directory, ensuring seamless integration and optimal functionality. Experience with Active Directory and LDAP.
- Experience with messaging-related technologies such as Proofpoint, FireEye EX, and LISTSERV.
- Knowledge of network systems, network protocols, and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.
- Experience in creating comprehensive technical documentation, including architectural diagrams, configuration guides, and troubleshooting procedures, ensuring knowledge transfer and adherence to best practices.
- Experience in utilizing automation tools such as PowerShell, Unix shell scripting, and APIs to streamline administrative tasks, enhance system efficiency, and facilitate seamless integration between disparate systems.
- Ability to present technical concepts and solutions to diverse audiences, including non-technical stakeholders and business executives in clear, concise, and business-friendly terms, highlighting the strategic value of collaboration initiatives.
Preferred Qualifications
- Certifications: Microsoft 365 Certified: Administrator Expert, Fundamentals, Collaboration Communications Systems Engineer Associate, Teams Administrator Associate, or equivalent.
- Familiarity with system problem identification and resolution. Knowledge necessary to design, set up, operate, and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination, and analysis.
- Knowledge of business and process analysis functions. Knowledge of the design, development, and application of technology and systems to meet business needs. Demonstrated ability to create software specifications.
- Experience with database administration. Knowledge of complex database management systems and standards.
- Experience supporting the infrastructure of digital workplace technologies, including Box, Slack, Google Workspace, Confluence, and collaboration and virtual whiteboard platforms such as Miro.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization
Campus
Job Code and Payroll Title
INFO SYS ANL 3
Job Category
Clinical Systems / IT Professionals
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Work Style
Flexible
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F, 9am-5pm, as required after hours support
Collaboration Services Engineer
Posted 1 day ago
Job Viewed
Job Description
Collaboration Services Engineer
IT Email
Full Time
86077BR
Job Summary
The Collaboration Services Engineer plays a pivotal role in enhancing productivity and communication within Infrastructure Services by facilitating the integration and maintenance of a diverse array of productivity tools. The Collaboration Services Engineer participates in designing, implementing, and maintaining tailored productivity solutions to maintain the infrastructure, troubleshoot issues, ensure security protocols, and help deliver user training.
Working closely with stakeholders across academic, medical, research, and administrative units at UCSF, the Collaboration Services Engineer will support opportunities to introduce new tools and modernize existing ones, all aimed at elevating the overall customer experience. In partnership with key internal teams and external vendors, the Engineer assists with initiatives to streamline processes and workflows, prioritizing both security and compliance. The role works extensively with the Senior Engineer(s) and the Lead, Collaboration Services to optimize productivity systems.
The Collaboration Services Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Collaboration Services Engineer will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $108,000 - $162,000 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit:
Department Description
University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24/7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.
The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.
Required Qualifications
- Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications.
- 3 to 5+ years of experience working in one or more of the following fields: IT, computer science, computer information systems, etc.
- Advanced skills associated with programming design, modification, and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.
- Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination and analysis.
- Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
- Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.
- Familiarity with logical data design and data mapping or data conversion.
- Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.
- Demonstrated testing and test planning skills.
- Ability to write technical documentation in a clear and concise manner.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
- Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Ability to support and optimize Microsoft 365, including Exchange Online, OneDrive, SharePoint Online, Teams, Intune, and Azure Active Directory, ensuring seamless integration and optimal functionality. Experience with Active Directory and LDAP.
- Experience with messaging-related technologies such as Proofpoint, FireEye EX, and LISTSERV.
- Knowledge of network systems, network protocols, and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.
- Experience in creating comprehensive technical documentation, including architectural diagrams, configuration guides, and troubleshooting procedures, ensuring knowledge transfer and adherence to best practices.
- Experience in utilizing automation tools such as PowerShell, Unix shell scripting, and APIs to streamline administrative tasks, enhance system efficiency, and facilitate seamless integration between disparate systems.
- Ability to present technical concepts and solutions to diverse audiences, including non-technical stakeholders and business executives in clear, concise, and business-friendly terms, highlighting the strategic value of collaboration initiatives.
Preferred Qualifications
- Certifications: Microsoft 365 Certified: Administrator Expert, Fundamentals, Collaboration Communications Systems Engineer Associate, Teams Administrator Associate, or equivalent.
- Familiarity with system problem identification and resolution. Knowledge necessary to design, set up, operate, and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination, and analysis.
- Knowledge of business and process analysis functions. Knowledge of the design, development, and application of technology and systems to meet business needs. Demonstrated ability to create software specifications.
- Experience with database administration. Knowledge of complex database management systems and standards.
- Experience supporting the infrastructure of digital workplace technologies, including Box, Slack, Google Workspace, Confluence, and collaboration and virtual whiteboard platforms such as Miro.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Organization
Campus
Job Code and Payroll Title
INFO SYS ANL 3
Job Category
Clinical Systems / IT Professionals
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Work Style
Flexible
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F, 9am-5pm, as required after hours support
Influencer Outreach & Collaboration
Posted 7 days ago
Job Viewed
Job Description
Influencer Outreach & Collaboration
Responsibilities:
1. Identify and research relevant influencers in your target markets.
2. Develop and manage influencer outreach campaigns.
3. Negotiate and secure collaborations with influencers, including affiliate programs and permission to use their image for marketing purposes.
4. Research & Insights: Monitor local trending topics and social media conversations. Provide insights and recommendations to designers and the marketing team.
Qualifications:
1. 2+ years of experience in Influencer Outreach & Collaboration or related field
2. Excellent communication,result-driven and interpersonal skills.
3. Strong understanding of influencer marketing strategies and platforms.
4. Experience with research and competitor analysis.
5. Creativity and ability to build relationships with influencers.
Engineer - Voice & Collaboration
Posted 1 day ago
Job Viewed
Job Description
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Voice and Collaboration Team is part of the Infrastructure Services team at Nelnet and serves all lines of business at Nelnet. This team is responsible for supporting the telephony infrastructure environment and contact center collaboration technology.
**ABOUT THE JOB:**
This Engineer position will contribute to administration, configuration, engineering, and maintenance associated with contact center as a service (CCaaS) technology (NICE CXone). You will assist in day-to-day support and configuration of the application. You will work with team members and business units to drive feature adoption.
**JOB RESPONSIBILITIES:**
1. Coordinates with Voice Team resources (Engineers, Architects) on high-level and low-level designs that lead to the implementation of low-level designs for the organization and outside entities.
2. Serves as contact for end users and technical stakeholders to offer assistance for NICE CXone system configuration, development, requirements gathering, training and report generation.
3. Develops an understanding of Nelnet business needs and processes to assist with recommendations for enhancements and configurations to NICE CXone.
4. Perform admin functions in CXone as well as develop and modify code in script editor.
5. Participates in team on-call rotation.
6. Effectively manages small projects without project management oversight.
7. Completes routine preventative measures and maintains application security and integrity.
Salary for this role is $100,000-$120,000
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
**YOU SHOULD HAVE.**
Experience with NICE CXone or NICE InContact development and/or administration. Strong preference for the following NICE CXone Certified Implementation Partner (CIP) Engineer certifications:
ACD/IVR Implementation
Personal Connection with ProActive XS Implementation
Digital Experience Implementation
Feedback Management Implementation
Strong communication and interpersonal skills with technical and non-technical audiences. Passion for providing great customer service
**IT WOULD BE NICE IF YOU ALSO HAD.**
Experience with NICE CXone Enlighten Autopilot Bachelor's degree
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
Engineer - Voice & Collaboration
Posted 10 days ago
Job Viewed
Job Description
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Voice and Collaboration Team is part of the Infrastructure Services team at Nelnet and serves all lines of business at Nelnet. This team is responsible for supporting the telephony infrastructure environment and contact center collaboration technology.
**ABOUT THE JOB:**
This Engineer position will contribute to administration, configuration, engineering, and maintenance associated with contact center as a service (CCaaS) technology (NICE CXone). You will assist in day-to-day support and configuration of the application. You will work with team members and business units to drive feature adoption.
**JOB RESPONSIBILITIES:**
1. Coordinates with Voice Team resources (Engineers, Architects) on high-level and low-level designs that lead to the implementation of low-level designs for the organization and outside entities.
2. Serves as contact for end users and technical stakeholders to offer assistance for NICE CXone system configuration, development, requirements gathering, training and report generation.
3. Develops an understanding of Nelnet business needs and processes to assist with recommendations for enhancements and configurations to NICE CXone.
4. Perform admin functions in CXone as well as develop and modify code in script editor.
5. Participates in team on-call rotation.
6. Effectively manages small projects without project management oversight.
7. Completes routine preventative measures and maintains application security and integrity.
Salary for this role is $100,000-$120,000
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
**YOU SHOULD HAVE.**
Experience with NICE CXone or NICE InContact development and/or administration. Strong preference for the following NICE CXone Certified Implementation Partner (CIP) Engineer certifications:
ACD/IVR Implementation
Personal Connection with ProActive XS Implementation
Digital Experience Implementation
Feedback Management Implementation
Strong communication and interpersonal skills with technical and non-technical audiences. Passion for providing great customer service
**IT WOULD BE NICE IF YOU ALSO HAD.**
Experience with NICE CXone Enlighten Autopilot Bachelor's degree
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
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Collaboration & Training Specialist
Posted 1 day ago
Job Viewed
Job Description
Overall Role & Responsibility: The role of the Collaboration and Training Specialist is to
facilitate, promote and coordinate partners to effectively address community issues through
collaboration, improve access to resources, and facilitate training opportunities on American
Indian reservations. Primary responsibilities include implementation of partner collaboration
services, high impact projects and integrated training programs, inclusive of assessment, plan of
action development, facilitation, tracking, and day to day operations.
Essential Functions:
Gain a complete understanding of program services and the issues those services
address.
Listen to partners and interact with all levels of program personnel with dignity, respect
and cultural awareness.
Retain and motivate partner programs while recognizing and addressing their concerns
and needs.
Effectively present information in a clear manner, respond to questions, and exhibit
strong partnership building skills.
Implement current and future High Impact projects using logic model and the High
Impact Program Develop Documents
Organize, facilitate and convene focus or collaborative groups on selected reservations
and areas.
Provide leadership and coordination of collaborative services and training with attention
to detail and organization.
Identify and coordinate training with both on and off reservation institutions. Hire and
recruit trainers with a high sense of cultural awareness and adult learning styles.
Determine the training needs of partners and effectively match the training modality to
partner requests.
Track collaborative and training progress and follow up with program partners to ensure
completion of plans of action.
Thoroughly communicate all online training, institutional training and online library
resources to program partners.
Build, develop, and administer incentive and leadership training programs to encourage
reservation self-sufficiency.
Work with project funders.
Secondary Functions:
Participate in service activities, as required.
Monitor, report, and control expenses.
Provide progress reports to Program Manager of High Impact Programs.
Other duties as assigned by VP/Program Manager
Work Conditions:
Monday-Friday 8:00 am -4:00 pm
Work is performed under the broad direction of the LTS Programs Manager with the
majority of work performed independently.
Extensive travel required.
Education/Experience Required:
Bachelor's degree preferred with a minimum of three years related experience in
networking, facilitation management or community development.
Work experience on American Indian reservations preferred
Requirements
Requirements
Job Skills Required: Ability to communicate clearly and persuasively in writing and to speak effectively before groups. Ability to read and interpret budgets and strong general mathematical skills. Strong analytical skills , strong interpersonal, facilitation and listening skills. Creative: display original thinking; meet challenges resourcefully; look for and take advantage of opportunities; present ideas in a manner that gets others' attention Business Acumen: Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of competition; align with strategic goals ,team player: Balance team and individual responsibilities; give and welcome feedback; contribute to a positive team spirit. Experience with and knowledge of computers, strong skills in the Microsoft Office Suite(Word, Excel, PowerPoint, Outlook, etc) and database applications. Comprehensive knowledge of standard office practices, technology, equipment and techniques.
Salary Description
$42,000-$53,000.
Engineer - Voice & Collaboration
Posted 6 days ago
Job Viewed
Job Description
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Voice and Collaboration Team is part of the Infrastructure Services team at Nelnet and serves all lines of business at Nelnet. This team is responsible for supporting the telephony infrastructure environment and contact center collaboration technology.
**ABOUT THE JOB:**
This Engineer position will contribute to administration, configuration, engineering, and maintenance associated with contact center as a service (CCaaS) technology (NICE CXone). You will assist in day-to-day support and configuration of the application. You will work with team members and business units to drive feature adoption.
**JOB RESPONSIBILITIES:**
1. Coordinates with Voice Team resources (Engineers, Architects) on high-level and low-level designs that lead to the implementation of low-level designs for the organization and outside entities.
2. Serves as contact for end users and technical stakeholders to offer assistance for NICE CXone system configuration, development, requirements gathering, training and report generation.
3. Develops an understanding of Nelnet business needs and processes to assist with recommendations for enhancements and configurations to NICE CXone.
4. Perform admin functions in CXone as well as develop and modify code in script editor.
5. Participates in team on-call rotation.
6. Effectively manages small projects without project management oversight.
7. Completes routine preventative measures and maintains application security and integrity.
Salary for this role is $100,000-$120,000
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
**YOU SHOULD HAVE.**
Experience with NICE CXone or NICE InContact development and/or administration. Strong preference for the following NICE CXone Certified Implementation Partner (CIP) Engineer certifications:
ACD/IVR Implementation
Personal Connection with ProActive XS Implementation
Digital Experience Implementation
Feedback Management Implementation
Strong communication and interpersonal skills with technical and non-technical audiences. Passion for providing great customer service
**IT WOULD BE NICE IF YOU ALSO HAD.**
Experience with NICE CXone Enlighten Autopilot Bachelor's degree
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
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Manager of Collaboration
Posted 7 days ago
Job Viewed
Job Description
+ **Department:** Infrastructure
+ **Schedule:** Full-time, 8 hour day shift, Monday - Friday
+ **Location:** Remote
+ **Salary:** $118,129.00 - $59,821.00 per year
+ Eligible for an annual bonus incentive
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**About the Role:**
We are seeking a highly skilled and experienced **Manager of Collaboration** to lead our team and oversee our collaboration tools and technologies. This role is not just about maintaining our existing systems; it's about defining what **"best-in-class" collaboration** looks like for our organization and driving us toward that vision. You will lead our internal team of collaboration engineers and oversee our third-party support provider. Your role is to manage this vendor relationship, ensuring they meet our high standards for service delivery and user satisfaction.
**Key Responsibilities:**
+ **Strategy and Leadership:** Develop and execute a strategic roadmap for our collaboration technology stack, aligning with business goals and future growth. Lead, mentor, and manage a team of internal collaboration engineers and specialists. Stay current with emerging trends and technologies in the collaboration space, evaluating and recommending new solutions.
+ **Defining and Delivering Best-in-Class Collaboration:** Act as the primary champion for a "best-in-class" collaboration strategy, focusing on user experience, security, and productivity. Develop and implement governance policies and a "right tool for the job" framework to guide employees on when to use email, instant messaging, or video conferencing. Proactively identify and implement features within our existing tools (Google Workspace, Zoom, MS Exchange) to maximize their value and enhance team efficiency. Foster a culture of effective communication and collaboration, working with stakeholders to optimize workflows and reduce communication overload.
+ **Vendor and Service Delivery Management:** Serve as the primary point of contact and accountability for our outsourced support provider. Define, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure the vendor meets performance targets. Conduct regular business reviews with the vendor to assess performance, identify areas for improvement, and ensure alignment with our strategic goals. Act as the escalation point for major issues and work closely with the vendor to ensure timely and effective resolution.
+ **Security & Governance:** Partner with our internal security team to **manage and enforce** security policies across all collaboration platforms. Oversee email security, data governance, and user access controls to protect sensitive information.
+ **Platform Management:** Administer and manage our **Google Workspace** environment, including Gmail, Calendar, Drive, and Meet. Oversee the deployment, configuration, and maintenance of our **Zoom** platform for meetings, webinars, and room systems. Manage and support our on-premises **Microsoft Exchange** servers, ensuring high availability and seamless integration with other systems. Maintain and support our conference room technologies, including **Logitech kits, Chromeboxes, and Q-Sys** audio/video solutions.
+ **User Experience and Training:** Develop and deliver training programs and documentation to empower users to effectively use collaboration tools. Gather user feedback to identify areas for improvement and work with the outsourced provider to address gaps and drive a better user experience.
+ **Project Management:** Lead collaboration-related projects, from initial planning and requirements gathering to implementation and post-deployment support. Manage budgets and resources for the collaboration team and related projects.
**The ideal candidate will have:**
+ Strong knowledge of **Google Workspace** administration and management.
+ 5+ years of experience in managing collaboration technologies in an enterprise environment.
+ Proven experience in **vendor management** , including negotiating contracts and managing service delivery.
+ Strong knowledge of **Zoom** administration, including Zoom Rooms and API integrations.
+ Experience with **Microsoft Exchange** Server administration and hybrid environments.
+ Solid understanding of conference room technologies, including A/V systems, video conferencing hardware (Logitech, Chromeboxes), and audio processing platforms (Q-Sys).
+ Excellent leadership, communication, and interpersonal skills.
+ Ability to work effectively in a fast-paced, dynamic environment.
+ Relevant certifications (e.g., Google Workspace Administrator, Zoom Certified Professional) are a plus.
**Requirements**
Education:
+ High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
+ 3 years of leadership or management experience preferred.
**Additional Preferences**
No additional preferences.
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**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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