What Jobs are available for Collaboration in the United States?

**Job Description**
**The Role:**
This role is responsible for driving feature development and system functionality across General Motors' enterprise collaboration platforms. The ideal candidate will have hands-on experience building Slack apps, integrating with APIs, and automating workflows to enhance productivity throughout the organization. They will be expected to identify use cases, define functional and technical requirements, and enable robust implementation designs that align with business needs.
Success in this role requires demonstrated experience in software project delivery and leading technical efforts using a variety of tools, languages, frameworks, and technologies. The candidate should possess mastery of multiple programming languages and development tools, along with a strong understanding of secure, scalable system design and cloud-native architectures. Responsibilities include performance tuning, usability assessments, and proactive remediation of software issues related to code quality, security, and user experience. The developer will also integrate new software with existing systems and provide technical guidance and mentorship to fellow engineers and team members.
In addition to technical expertise, the Unified Collaboration Developer is expected to model GM's values and cultural behaviors, holding themselves and others accountable while fostering a winning team culture.
**What You'll Do:**
Slack App Development & Integration
+ Design, develop, and maintain custom Slack applications using Block Kit and Slack APIs (Web, Events, RTM, Admin, SCIM).
+ Implement Slack app authentication using OAuth 2.0 and support enterprise SSO integrations.
+ Build and deploy Slack apps using manifests and the Bolt framework, leveraging socket mode and managing scopes/permissions.
+ Extend Slack Workflow Builder with custom steps and integrate workflows with external systems.
Full-Stack Application Development
+ Build scalable, GUI-based web applications using modern front-end frameworks and backend services.
+ Develop RESTful APIs and integrate with third-party services and enterprise platforms.
+ Design distributed systems suitable for enterprise-scale environments.
Data Management & Persistence
+ Architect and implement data storage solutions using SQL and NoSQL databases.
+ Utilize ORM frameworks and caching services to optimize performance.
+ Implement messaging and queueing systems for asynchronous processing.
Security & Networking
+ Ensure secure storage and transmission of sensitive data, including tokens and user credentials.
+ Apply best practices for data encryption, authentication, and authorization (e.g., Azure Entra ID).
+ Work with API gateways and web tier concepts to ensure secure and efficient communication.
Cloud Infrastructure & DevOps
+ Deploy applications to cloud platforms (Azure, AWS, GCP) and Kubernetes environments.
+ Use Terraform for infrastructure provisioning and manage CI/CD pipelines with GitHub Actions.
+ Implement serverless architectures where appropriate and manage containerized deployments using Docker.
**What You'll Need:**
+ Minimum 7 years of professional software development experience
+ Minimum 5 years of experience in Slack enterprise environment
+ Proven experience developing Slack apps and workflows in enterprise environments.
+ Strong proficiency in JavaScript, TypeScript, Python, Java, NodeJS, or Deno.
+ Experience with databases such as Postgres, MySQL, MongoDB; caching with Redis; and messaging with BullMQ or RabbitMQ.
+ Familiarity with cloud platforms (Azure preferred), Terraform, and CI/CD tools.
+ Deep understanding of web security, OAuth 2.0, and enterprise authentication systems.
+ Experience with Azure Functions, Azure Blob Storage, and GitHub Actions.
Preferred Qualifications
+ Knowledge of regulated industry compliance (e.g., automotive, healthcare).
+ Experience with Slack Enterprise Grid and extending Slack Workflow Builder.
This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

**Details**
+ **Department:** Infrastructure
+ **Schedule:** Full-time, 8 hour day shift, Monday - Friday
+ **Location:** Remote
+ **Salary:** $118,129.00 - $59,821.00 per year
+ Eligible for an annual bonus incentive
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
**Ideal Candidate Profile - What We're Looking For**
The successful candidate will immediately stand out with the following experience:
+ **Proven Leadership:** Has successfully led and managed collaboration teams within mid to large size companies.
+ **Technical Expertise:** Possesses hands-on administrator experience with a major enterprise collaboration platform, preferably **Google Workspace** .
+ **People Management:** Demonstrated ability to manage people, coach, and professionally develop a team of engineers/specialists.
+ **Vendor Accountability:** Has been directly responsible for overseeing the performance and outcomes of a Managed Service Provider (MSP).
+ **Strategic Delivery:** Able to define a long-term strategy and roadmap, and successfully deliver against those objectives.
**Job Overview**
The ideal candidate will have directly led, managed, and run a collaboration team. They need hands-on administrator experience and a technical understanding of collaboration platforms. The role also requires experience building and running **multi-platform conference rooms and meeting solutions** , and having direct responsibility for **managed service provider relationships** .
**Key Responsibilities**
+ **Strategic Leadership & Planning:** Develop and execute the strategic roadmap for the entire collaboration technology stack, aligning it with business goals. This includes leading, mentoring, and developing the internal team of collaboration specialists.
+ **Platform & Infrastructure Management:** Oversee the administration, security, and maintenance of all collaboration platforms, including **Google Workspace** , **Zoom** , and **Microsoft Exchange** . This also covers the deployment and management of multi-platform conference rooms (A/V, video conferencing hardware).
+ **Vendor & Service Accountability:** Act as the primary point of contact and accountability for the **Managed Service Provider (MSP)** , defining and monitoring **KPIs and SLAs** to ensure high-quality service delivery.
+ **Security & Governance:** Partner with the security team to enforce policies, manage email security, and oversee data governance across all communication and collaboration tools.
+ **User Experience (UX) & Training:** Develop governance policies, establish the "right tool for the job" framework, and ensure a positive user experience through training programs and documentation.
**Qualifications**
+ **5+ years** of experience in managing collaboration technologies in an enterprise environment.
+ Proven experience in vendor management, including managing service delivery.
+ Strong knowledge of enterprise collaboration administration (e.g., Microsoft 365, Google Workspace).
+ Strong knowledge of Zoom administration, including Zoom Rooms and API integrations.
+ Experience with Microsoft Exchange Server administration and hybrid environments.
+ Solid understanding of conference room technologies, A/V systems, video conferencing hardware (Logitech, Chromeboxes), and audio processing platforms (Q-Sys).
+ Relevant certifications (e.g., Google Workspace Administrator, Microsoft 365 certifications) are a plus.
**Requirements**
Education:
+ High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
+ 3 years of leadership or management experience preferred.
**Additional Preferences**
No additional preferences.
#LI-remote #ascensiontechnologies
**Why Join Our Team**
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly 46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Job Description

Job Description

Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position.

For over 35 years in business Yorktel has amassed a vast amount of comprehensive knowledge and experience, which is testament to the fact that today we employ over 450 fulltime staff worldwide, servicing our customers across 84 different countries and manage in excess of 14,000 video conferencing systems globally. Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Cisco Collaboration Specialist with a Cisco Voice/Collaboration CCIE certification to join our strong team of Collaboration Specialist supporting our key strategic customers. This position will work within a team dedicated to designing, deploying, supporting, maintaining and lifecycle management of a large enterprise globally customer.

Roles and Responsibilities

This position is an expert-level, advanced position within Yorktel. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. The candidate for this position must be a strong independent person, with project leadership skills. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

• Creation of, and provide technical input and directions regarding system architecture to the organizational business units, and end customers
• Providing technical input and guidance to Project Managers during through the lifecycle of a project
• Responsible for successfully completing assignments on time and within budget
• Deploy and turn-up Collaboration deployments as per Designs
• Attain a comprehensive knowledge of systems so as to both develop and implement technical solutions and conceptual engineering design specifications that meet customer requirements
• Work directly with clients, manufacturers and staff throughout the design development and delivery process
• Develop system design specifications and drawing, including but not limited to, video network diagrams and schematic drawings, limited architectural diagrams, drawings and sketches; operational capabilities narratives
• Develop and conform to company technical standards and practices
• Work collaboratively and cooperatively with vendors, clients, and other groups within Yorktel
• Experience in the testing, troubleshooting, certification, commissioning and documentation of installed and integrated Collaboration deployments. Excellent documentation practices are essential
• Ability to effectively coordinate and manage multiple projects
• Excellent written and oral communications skills
• Ability to interact with end-users and staff to successfully identify and document specific client requirements
• Excellent customer service skills
• Ability to work with others in sometimes stressful and fast-paced environment
• A team player with a clear understanding or ability to learn Yorktel ’s business
• Excellent problem solving skills
• Responsible for knowledge of and adherence to all internal Yorktel ‘s policies and procedures
• Other duties as assigned

Skills and Qualifications

• High levels of Professionalism and Integrity
• High ability to work with peers
• Exceptional customer service skills
• Exceptional written, verbal and interpersonal skills
• Excellent problem solving skills
• Maintain a professional attitude and appearance at all times
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project

Mandatory Technical Certifications

Mandatory:

• Cisco Collaboration CCNP (Cisco Certified Network Professional)
• Cisco Routing & Switching CCNA (Cisco Certified Network Associate)
• Cisco Collaboration CCIE (Cisco Certified Internetwork Expert)

Desirable:

• Cisco Routing & Switching CCIE (Cisco Certified Internetwork Expert)

Additional Requirements

• May require occasional lifting (up to 50 lbs)
• Requires extensive sitting, standing and walking
• Domestic travel requiring multi-night stays within and at times outside the local work area
• Valid passport; International travel possible
• Valid driver’s license
• If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc.
• Must be willing to apply for security clearances (clearances may be required to work at certain customer locations.)

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

**NATIONAL LEADERS IN PEDIATRIC CARE**
Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California.
Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.
The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.
Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.
**It's Work That Matters.**
**Overview**
**Purpose Statement/Position Summary:** The Collaboration Engineer II is a mid-level role responsible for delivering high-quality support across a broad range of online collaboration services, including Microsoft 365 (with a strong emphasis on Teams), Avaya telephony, voice services, mobility solutions, and other SaaS platforms. The ideal candidate will have at least five years of hands-on experience with Avaya Voice technologies, demonstrating deep expertise in the Avaya Aura platform-specifically Communication Manager, Session Manager, and System Manager. Experience with Avaya Contact Center solutions such as ACD, IVR, and CTI is essential, and familiarity with tools like Avaya One-X and Verint call recording is a plus. This role involves troubleshooting and resolving technical issues, managing service requests, and ensuring efficient and effective support delivery. Additionally, the engineer will help shape and manage the collaboration technology roadmap, aligning it with organizational goals and user needs. A passion for technology and a commitment to enhancing healthcare delivery through IT are critical, as the role plays a key part in minimizing downtime and maintaining optimal performance of collaboration systems.
**Schedule:** Hybrid; 3 days remote, 2 days onsite or as needed.
**Minimum Qualifications/Work Experience:**
_Required:_
∙ 3-5 years of progressive experience in IT support, with a focus on online collaboration platforms, Microsoft 365 services, and enterprise Avaya telephony/voice systems.
∙ Demonstrated proficiency in managing and supporting Microsoft Teams, SharePoint, OneDrive, and VoIP systems.
∙ Hands-on experience with mobile device management (MDM) solutions and SaaS-based collaboration tools.
∙ Solid understanding of cloud-based communication ecosystems, role-based access control (RBAC), and hardware lifecycle management as it relates to collaboration platforms.
∙ Experience contributing to IT projects, developing or updating knowledge base articles, and delivering end-user training.
∙ Strong technical troubleshooting and root-cause analysis skills for collaboration services and telephone systems.
∙ Excellent customer service, communication, and interpersonal skills.
∙ Proven ability to manage multiple tasks in a fast-paced environment with minimal supervision.
∙ Highly organized, detail-oriented, and committed to continuous improvement.
∙ Familiarity with compliance requirements in a healthcare or highly regulated environment.
∙ Ability to evaluate user feedback, analyze support metrics, and recommend improvements to enhance end-user experience.
∙ Willingness to work flexible hours, including evenings and weekends as necessary.
∙ Ability to assist in developing and
**Education/Licensure/Certification:**
∙ Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of relevant education and experience may be considered.
∙ Relevant certifications such as Microsoft Certified: Teams Administrator Associate, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA Network+.
**Pay Scale Information**
USD $88,962.00 - USD $146,151.00
CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.
Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career!
CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.
At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.
Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.
Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.
Collaboration Services

**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Job Summary:**
**The Senior Collaboration Systems Engineer will share responsibility for the design, implementation, operation and maintenance of Teledyne's voice and collaboration systems and services across over 260 locations worldwide. The position will assist to design architecture for Teledyne's voice and collaboration environment and work closely with the manager of the group to set strategy and direction for the team.**
**Key Responsibilities:**
+ Implement, manage and troubleshoot of all aspects of Cisco Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center.
+ Maintain, manage and troubleshoot existing Cisco Unified Communications on-premises environment.
+ Maintain, manage and troubleshoot Microsoft Teams from a meetings and telephony perspective, including Microsoft Teams Room appliances, panels and IP phones, and associated Microsoft licensing.
+ Maintain, manage and troubleshoot Zoom for Government platform and hosts.
+ Assist with incidents and tasks in ServiceNow queues as needed
**Qualifications:**
+ Must have a thorough understanding of voice/video/collaboration system technologies
+ Excellent hands-on experience with the following Products/Technologies:
+ All aspects of Cisco Webex Calling cloud telephony, including:
+ Workspaces
+ Voice queues/CX Essentials
+ Attendant Console
+ Everbridge Redsky E911
+ Webex Contact Center
+ Webex App, as a softphone
+ Cisco On-Premises Unified Communication environment (CUCM, Unity Connection, Emergency Responder, Contact Center Express, Attendant Console Advanced)
+ Intrado Revolution for paging, including SIP paging relays, paging adapters, speakers, horns, strobes
+ Cisco IP Phones: 7800-, 8800-, 9800-series, Webex 840/860 Wi-Fi
+ Cisco Analog Voice Gateways: VG-series, ATAs
+ Cisco SIP Video Telepresence Endpoints: Webex Room Kit/Mini/Plus/70s
+ Microsoft Teams, including:
+ Teams Room (MTR) appliances using Logitech/HP (Poly) video endpoints and peripherals
+ Teams Schedulers (Panels) using Logitech/HP (Poly) hardware
+ Teams Meetings policies and settings, for all three types
+ Teams Telephony, including IP phones
+ Zoom (Zoom for Government preferred) video conferencing
+ Along with the above technologies, the following knowledge is also desirable:
+ Cisco SBCs: Cisco Unified Border Element (CUBE)
+ Imagicle Call Recording
+ Tendfor for Microsoft Teams telephony
+ InterFAX Online Fax Service
+ Cisco routers and switches, including multicast
+ Cisco IOS software
+ LAN/WAN links (Ethernet, WiFi, SD-WAN)
+ Internal and external CA certificate management
+ VMWare Virtualization
+ Windows Server 2019/2022
**Education and/or Experience:**
+ Bachelor's degree in computer science/related field is desired with a minimum of five (5) years of relevant experience, or equivalent combination of education and experience
+ CCNA Collaboration or CCNP Voice Certification preferred
**Travel:** Less than 10%
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

**Job Summary**
The Enterprise Voice & Collaboration Architect is responsible for designing and implementing comprehensive voice & collaboration strategies that align with the organization's business objectives with respect to unified communications, including both Unified Communications as a Service (UCaaS) and Call Center as a Service (CCaaS) technologies. The Enterprise Voice & Collaboration Architect will collaborate with cross-functional teams to integrate voice & collaboration across various platforms and ensure optimal performance and compliance with industry standards.
**Essential Functions**
+ Develop and Execute the overall Voice & Collaboration strategy and corresponding roadmap in alignment with organizational goals with respect to Voice & Collaboration capabilities including Voice, Text, Chat, Video, and Omnichannel workflows.
+ Analyzing business needs and designing a comprehensive voice and collaboration architecture that integrates various technologies like VoIP (Voice over Internet Protocol), video conferencing platforms, instant messaging systems, and call center solutions.
+ Architect and oversee the integration of Voice & Collaboration systems with existing IT infrastructure. Create and maintain detailed documentation for Voice & Collaboration systems, including reference architecture, statement of direction (SoD), architecture diagrams, configuration details, and etc.
+ Ensure that imaging solutions are compatible with other enterprise applications and databases along with regulatory requirements and industry standards (e.g., HIPAA, GDPR).
+ In collaboration with engineering, lead and manage voice & collaboration projects from concept through deployment, ensuring they are delivered on time, within budget, and meet the both functional and non-functional requirements.
+ In collaboration with project managers, developers, and other stakeholders to define project scope, requirements, and deliverables.
+ Develop and enforce voice & collaboration policies, standards, and best practices across the organization working with business stakeholders and engineering teams via a Center of Excellence.
+ Work closely with internal IT teams, business units, and external vendors to ensure successful implementation and Voice & Collaboration solutions including UCaaS and CCaaS.
+ Business and Soft Skill expectations:
+ Communicate and interact effectively and professionally with co-workers, management, customers, etc.
+ Maintain complete confidentiality of company business.
+ Communicate with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
**Qualifications**
+ Bachelor's Degree in Cyber Security, Computer Science, Information Systems (or other related field) or equivalent work experience required
+ Master's Degree in Cyber Security, Computer Science, Information Systems (or other related field) or equivalent work experience preferred
+ 7-9 years Cyber Security, Technology or other related experience required
+ 8-10 years Cyber Security, Technology or other related experience preferred
**Knowledge, Skills and Abilities**
Duration:
+ 10+ years of IT
+ Proven Experience (typically 7+ years) in IT Architecture with focus on voice & collaboration systems and/or enterprise solutions.
Activities:
+ Designed, implemented, and/or administrated voice & collaboration solutions in a large distributed enterprise.
+ Served as architecture or expert thought leader for voice & collaboration solutions and influenced the strategy to address internal or external business objectives with respect to a digital experience (employee and customer).
+ Worked in process-driven structured environments, and participated in process optimization activities.
Competencies:
+ Strong knowledge of voice & collaboration technologies (PBX, UCaaS, Text, Video, Chat), data management, and system integration.
+ Proactive identification and solving of complex problems
+ Strong understanding of systems development lifecycle to provide technical leadership for multifunctional projects or initiatives.
+ Effective communication of technical concepts to a non-technical audience.
+ Excellent written and verbal communication skills
Equal Employment Opportunity
This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.

Job Description

Job Description

The City of Johnson City Tennessee is accepting internal, online applications for a Voice and Collaboration Engineer with the Information Technology department. The employee Performs difficult professional work driving and influencing technology decisions, establish standards, and assisting in resolution of support issues requiring technical escalations. This position's responsibilities include architecture, designing, implementing, and supporting the network architecture and enterprise network solutions. May serve as trainer on new in-house computer applications and/or modifications of existing software; does related work as required. Distinguishing Features of the Class: Proven skill and expertise in Cisco collaboration applications, specifically Communications Manager, Unity, UCCX, Cisco Expressway, Cisco Emergency Responder, and integrations of these systems into existing LDAP infrastructures. Must have moderate level understanding of VoIP QoS, H323, SIP, SRST, and UCS Servers, and the ability to extend these services over wired and wireless networks. The work is performed under the supervision of the Director of Information Technology.

This is an on-site position in Johnson City, TN.

Essential Functions of Position:

• create, modify, and maintain user accounts, voice/video endpoints, and directory numbers for Cisco Unified Communications Manager 11.5;
• configure and maintain SRST configurations;
• configure and maintain MGCP, H.323, and SIP gateways;
• ability to produce voice packet;
• configure and maintain Cisco IM&P servers, Jabber devices, and Cisco Spark endpoints;
• configure and maintain Cisco Emergency Responder;
  
• configure and maintain Cisco Unified Contact Center Express;
  
• generate reports of CDR, CDA, system capacity and usage;
  
• operation of RTMT, and Trace file configuration;
  
• design project plans, budgetary cost estimates, capacity/growth planning, accurate timelines, and resource requirements;
  
• conduct long term and short term planning to meet immediate and future VoIP requirements;
  
• network monitoring; skilled at analyzing network activity and issues to discover, resolve, and implement resolutions to prevent systematic errors; can recommend changes or enhancements to correct or improve network performance;
  
• experience with Single Wire Informacast software a plus;
  
• basic understanding of IP Unicast and Multicast routing;
  
• basic understanding of IP routing protocols, including EIGRP and BGP;
  
• experience with Cisco Nexus switches a plus.

Required Knowledge, Skills and Abilities: Thorough knowledge and extensive experience with the support and analysis of telephony architecture and topology, including high level knowledge of VoIP, unified messaging and conferencing in complex internetworked environments. The candidates will design and maintain enterprise platform technologies, including configuration of operating systems, platform upgrades, disaster recovery and security to ensure optimal function and service levels for a multi-site, multi-customer environment. Additionally, the candidate will provide technical support to other internal IT professionals, advice and assistance in troubleshooting, and will work on Information Technology network development projects as a project team member.

Acceptable Experience and Training: Graduation with an Associate's degree from an accredited college with major course work in computer science or computer information systems; Bachelor's degree preferred; or any equivalent combination of experience, training, and specialized certifications which provides the required knowledge, skills and abilities. Pre-employment physical, and background check required.

EEO/AA

Job Posted by ApplicantPro

Join the team that enhances customer journeys and drives operational efficiencies at JPMorganChase.

As a Digital Operations Collaboration Associate within the Consumer & Community Banking (CCB) Operations team, you will support driving omni-channel initiatives that integrate digital solutions. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Your responsibilities will include collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.

Job Responsibilities

• Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys.
• Work closely with various teams to identify, prioritize, and operationalize initiatives that drive efficiency and improve customer experience.
• Coordinate regular communication updates to key stakeholders and partner teams
• Prepare and deliver executive-level presentations and reports that communicate key insights, project updates, and strategic recommendations to senior leadership.
• Track, analyze, and report on key success metrics, providing actionable insights to inform strategic decisions.
• Champion a culture of innovation, collaboration, and data-driven decision-making within the team and across partner groups.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience in digital operations, strategy, marketing, communications, or a related field.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with experience developing marketing materials and executive presentations.
• Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously.
• High attention to detail and organizational skills.

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or a similar industry.
• Experience supporting or presenting to executive leadership.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Coke Florida is searching for a Collaboration Engineer to work out of our Tampa HQ facility, working Monday - Friday.

What You'll Do:

The Collaboration Engineer is responsible for the design, implementation, and support of the organization's unified communications and collaboration platforms. This role ensures seamless communication and collaboration across voice, video, messaging, and conferencing systems, delivering secure, reliable, and user-friendly services that enable effective teamwork.

Roles and Responsibilities

• Deploy, configure, and maintain collaboration solutions such as Microsoft Teams, Zoom, Cisco Webex, Slack, or similar enterprise platforms.
• Manage unified communications infrastructure, including VoIP, telephony, call routing, voicemail, and conferencing systems.
• Monitor and optimize system performance, ensuring high-quality audio, video, and messaging services.
• Troubleshoot and resolve collaboration-related issues, providing Tier 2/3 support to end users.
• Integrate collaboration platforms with enterprise applications, identity systems, and productivity tools.
• Implement security, compliance, and governance policies for collaboration technologies.
• Develop and maintain system documentation, runbooks, and end-user guides.
• Partner with IT, security, and business stakeholders to evaluate and implement new features and tools.
• Work closely with facilities on conference maintenance/enhancements.
• Provide training and guidance to end users on collaboration technologies.
• Stay current with emerging collaboration technologies and recommend improvements

For This Role, You Will need:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3-5 years of experience in unified communications, collaboration platforms, or systems engineering.
• Hands-on experience with Microsoft Teams, Cisco Webex, or equivalent enterprise collaboration solutions.
• Knowledge of VoIP, SIP, telephony systems, and video conferencing technologies.
• Familiarity with identity and access management, Active Directory, and Single Sign-On (SSO).
• Experience with monitoring, reporting, and troubleshooting tools.
• Relevant certifications preferred (Microsoft Teams Voice Engineer, Cisco Collaboration, etc).

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.