16,531 Collection Specialist jobs in the United States
Collection Specialist
Posted 1 day ago
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JOB DESCRIPTION JOB TITLE: Collection Specialist
DEPARTMENT: Credit & Collections
BASIC FUNCTION: AR Collections & Credit Product OF RESPONSIBILITIES:
1. Performs collections and credit functions.
2. Acts as facilitator in obtaining payments from pre-pay accounts.
3. Investigates and resolves deductions or charges turned over to collections for assigned accounts.
4. Assists cash application personnel in keeping our customer accounts accurate, up to date and balanced.
5. Assists customers with reimbursement of duplicate payments and aged credits.
6. Responsible for initial investigation and file preparation for new business applications. 7. Prepares Monthly Customer Statements for mailing.
DUTIES:
1. Collecting past due invoices on assigned accounts. Focus on pro-actively identifying and correcting issues prior to invoice/s becoming delinquent.
2. Collection of CIA/ Pre-pay accounts via credit card, check, or electronic payment.
3. Deduction investigation, collection, and/or resolution of claims turned over to collections by CAA or Sales. Researches deductions to determine validity, escalates as required to obtain resolution.
4. Researches and investigates unapplied items on customer accounts. Generates account offsets to clear item once resolution is identified.
5. Process refund requests on duplicate payments and unused credits.
6. Investigate and prepares new credit files ensuring all available information is included in our credit packet prior to submission to management for review and approval.
7. Processes Monthly Customer Statements, ensures all accounts are accurate prior to being mailed.
EDUCATION OR EXPERIENCE:
Education: High school graduate with at least (3) years of collections experience in a corporate setting.
An understanding of Financial Statements with a Bachelor's in business preferred.
Basic Skills:
Above average Excel and Word skills. JD Edwards experience a plus.
Collection Specialist
Posted 2 days ago
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Job Description
- The Collection Specialist will be responsible for applying incoming payments to the correct accounts in a timely and precise manner, contacting customers to resolve past due invoices, and negotiating payment arrangements. This role plays a vital role in maintaining the financial stability of the company by managing the timely collection of outstanding accounts receivable, support reconciliation efforts, and helps maintain strong customer relationships while minimizing bad.
- Apply incoming payments accurately and promptly to customer accounts, ensuring proper allocation and documentation.
- Monitor accounts receivable to identify overdue balances and initiate collection activities in accordance with company policies.
- Contact customers via phone, email, or written correspondence to resolve past due invoices and secure payment commitments.
- Negotiate payment arrangements and follow up to ensure adherence to agreed-upon terms.
- Maintain detailed and organized records of all collection activities, communications, and payment arrangements.
- Collaborate with internal departments to resolve billing discrepancies and disputes.
- Support month-end and year-end closing processes by providing accurate accounts receivable data and reconciliation support.
- Contribute to process improvements in collections and cash application workflows.
- Support financial projects and initiatives as assigned by the supervisor, contributing to cross-functional collaboration and timely execution.
- Working conditions are typical for an office environment
- Work requires extensive work using a computer
- Maintain seated posture/position for eight or more hours per day
- Responsibilities may require evening and weekend work in response to needs of the systems being supported
- High school diploma or equivalent.
- 0-2 years of experience in accounts receivable, collections, or cash application preferred.
- Proficient in Microsoft Excel and accounting software.
- Strong accuracy and attention to detail in data entry and payment application.
- A "get things done" and "do more with less" attitude, with a relentless focus on efficiency and results.
- Strong communication and problem-solving skills for interacting with customers and internal teams.
- Commitment to continuous learning and skillset development.
For internal use only: Admin001
Collection Specialist
Posted 2 days ago
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Job Description
A Collection Specialist is responsible for collecting payments for a company using skills in project management, organization and communications to collect the payments from clients and customers. Collection Specialist oversee the tracking of payments, banking deposits and reports that document profits and losses for an organization.
Essential Duties & Responsibilities:
- Initiates contact with customers having delinquent accounts, determining reason and arranging for collection.
- Provides consistent, professional, courteous, and high-quality customer service.
- Performs research and updated recordkeeping of customer information.
- Maintain current and detailed collection notes.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Apply client payments via check and credit card.
- Responds to telephone inquiries and assists in resolving questions related to the customer accounts and documents accordingly.
- Responsible for the timely and accurate distribution of client invoices that are mailed each cycle.
- Maintains confidentiality of financial records.
- Daily check deposits.
- Perform other job-related duties as may be assigned.
- Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
- Creates invoices according to company practices; submits invoices to customers.
- Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
- Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
- Creates reports regarding the current status of customer accounts as requested.
- Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
- Collaborates with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
- Generates monthly billing statements based on the general ledger.
- Copies, files, and retrieves materials for accounts receivable as needed.
- Relays changes of information to appropriate employees.
- Performs other related duties as assigned.
- Basic computer and excel experience preferred
- At least two years of related experience with collections and other miscellaneous office tasks required.
- High school diploma or equivalent required
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
- Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
- Prolonged periods sitting at a desk and working on a computer.
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
Pye-Barker Fire and Safety is an Equal Opportunity Employer
Collection Specialist
Posted 5 days ago
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Job Description
Software Guidance & Assistance, Inc., (SGA), is searching for a Collection Specialist for a Contract assignment with one of our premier Healthcare clients in San Leandro, CA.
Responsibilities : The PFS Collection Specialist is responsible for all aspects reviewing payer contracts, claims and performing third party collection activity for hospital services.
- Responsible for all aspects of follow up and collections on insurance balances, including making telephone calls, accessing payer websites. Identify issues or trending and provide suggestions for resolution. Accurately and thoroughly documents the pertinent collection activity performed. Review the account information and necessary system applications to determine the next appropriate work activity. Verify claims adjudication utilizing appropriate resources and applications. Initiate telephone or letter contact to patients to obtain additional information as needed. Perform appropriate follow-up functions, including manual re-submissions as well as electronic attachments to payers. Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory.
- Participate and attend meetings, training seminars and in-services to develop job knowledge. Participate in the monthly, quarterly and annual performance evaluation process with Supervisor. Respond timely to emails and telephone messages as appropriate. Communicate issues to management, including payer, system or escalated account issues.
- Maintains information or operational records; screens reports for completeness and mathematical accuracy; list, abstracts, or summarizes data; compiles routine report from a variety of sources.
- May, as a secondary responsibility, interpret abstracts, orders, notes, invoices, permits, licenses, etc.; computes and receives fees when the amount is not in question or is readily obtainable from fixed schedules; posts data; and prepares reports in accordance with pre-determined forms and procedures.
- Prepares documents for collection of revenues from third party payer programs; checks and verifies charge rates for services; reconciles account balances and verifies payments.
- Reviews billing documents to assure program compliance for Medicare, Medi-Cal, Mental Health, and insurance programs; assures that all appropriate medical documentation is submitted timely.
- High school diploma or equivalent education.
- EPIC back-end experience
- Minimum Experience: One year of experience in a Revenue Cycle area within the Alameda Health System; OR the equivalent of two years' experience, performing medical billing/collections or medical accounts receivable functions in a healthcare insurance related environment.
- Intermediate computer skills including thorough understanding of the EHR system, Microsoft Office (Word, Outlook, Excel, PowerPoint).
- Intermediate knowledge of UB-04 and Explanation of Benefits (EOB) interpretation.
- Intermediate knowledge of CPT and ICD-10 codes.
- Intermediate knowledge of insurance claims and insurance terminology.
- Act in an appropriate and professional manner as defined by the company's Standards of Behavior, Policy and Procedures, and Scope of Services.
- Role model AHS Standards of Behavior.
- Current office administrative practices and procedures.
- Correct business English, including spelling, grammar and punctuation.
- Use independent judgment and initiative within established policies and procedures.
- Establish and maintain effective working relationships with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.
- Should have a good understanding of payer contract language, and how to apply language to reimbursements.
- Excellent communication skills, both written and verbal.
Preferred Skills :
- 3-5 years of experience in a hospital business environment performing billing and/or collections. No certification requirement however someone with a strong background in collection and patient accounting (medical billing).
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
#LI-TJ1
Collection Specialist
Posted 6 days ago
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Job Description
Help People Get Back on Track - Become a Collection Specialist
Location: Topeka, KS
Job Type: Full-Time, 8am - 5pm or 9am - 6pm M - F
Being in debt can be stressful. As a Collection Specialist , your job is about more than recovering money - it's about offering understanding, building trust, and helping people find solutions to resolving their debts.
At the same time, your work plays a vital role in helping our clients recover what's owed to them, allowing their businesses to stay strong and continue serving others. You'll be the connection between people needing a fresh start and the clients depending on us to deliver results with professionalism and care.
What You'll Be Doing-
Contact individuals with past-due accounts on behalf of our clients.
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Listen actively to understand their financial situation.
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Work together to find realistic, respectful solutions and payment plans.
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Maintain accurate records of conversations and agreements.
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Represent our clients with integrity, respect, and empathy at every step.
Collection Specialist
Posted 8 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Collection Specialist
Starting pay is $19/hr + Bonus
Job Track Description:
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Performs business support or technical work, using data organizing and coordination skills.
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Performs tasks based on established procedures.
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In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Proficient in a range of operational processes through prior job-related experiences and training.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
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Proposes improvements to processes and methods.
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Works within established procedures and practices.
Functional Knowledge
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Has developed skillset in a range of processes, procedures, and systems
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Acts as a collection specialist
Business Expertise
- Understanding of how teams integrate and work best together to support the achievement of company goals
Impact
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Impacts own team and other teams whose work activities are closely
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Impacts the end-user for a more efficient and pleasant experience.
Problem Solving
- Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
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Exchanges ideas and information effectively.
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Warm and patient demeaner, showing empathy and understanding to the end user.
Responsibility Statements
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Provides customers with information that is specialized and communicated in warm empathetic manner.
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Assesses the customer's account to provide service immediately
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Identifies customer needs by referring to case notes, examining each as a specific case
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Gathers all necessary information to update the database
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Explains company policies to customers as required
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Guides end-to-end resolution of customer issues, seamlessly and efficiently
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Performs other duties as assigned
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Complies with all policies and standards
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $19/hr+Bonus
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Collection Specialist
Posted 8 days ago
Job Viewed
Job Description
FLSA Status
Non Exempt
Schedule:
Monday through Friday.
Work hours will depend on the business hours of the time zone serviced.
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.
In This Role, You Will:
Support branch locations in late-stage collections activity on both open and charged-off accounts. Play an integral role in achieving company goals and objectives through daily outbound call efforts.
Responsibilities and Essential Duties:
- Work within the collection system to make contact with delinquent debtors when accounts are past due. Utilize effective problem-solving and persuasion techniques to negotiate terms resulting in resolution of delinquency or mitigating potential future loss.
- Maintain a high level of professionalism when interacting with debtors to ensure call quality standards.
- Document all collection activities accurately and thoroughly in accordance with company policies and procedures.
- Coordinate collection of delinquent accounts through third-party service providers, including but not limited to, collection attorneys, debt settlement companies, and repossession companies.
- Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates.
- Follow collection policies and procedures of the company. Stay informed of updates to company policy and promptly implement applicable changes.
- May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.
- High school diploma or equivalent.
- Minimum of one (1) year of comprehensive experience in collections or dialer use in consumer lending.
- Basic knowledge and understanding of consumer finance, bankruptcy, repossession and relevant consumer protection provisions under federal and state law.
- Professional, customer-focused attitude with the ability to effectively negotiate and problem-solve, think quickly, and react calmly under pressure or in demanding circumstances.
- Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff.
- Proficiency in Microsoft Office Suite.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
IND2
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Compensation: Hourly Rate (commensurate with experience)
Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including:
- Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
- Vision Insurance
- Dental Insurance
- Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
- Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
- 401(k) and Company Matching Contributions
- Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
- 11 Paid Holidays
- FMLA
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Referral Incentives
- Education Assistance Program
- Complimentary FIMC Membership Plan
- Access to industry-specific training programs
- Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact for additional information.
Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.
For additional information, please visit:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
Mariner Finance, LLC | NMLS #166564
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Collection Specialist
Posted 11 days ago
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Job Description
We are currently seeking Full-Time Collection Specialists with a base pay of $16-$8 per hour plus unlimited bonus potential.
Our Company: Revco Solutions Inc. is an Accounts Receivable Management company located in Jacksonville, FL with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.
Position : We will provide you with the tools, knowledge and training to become successful in your role. The Collection Specialists contacts consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts.
Revco Offers:
- Medical, Dental, Vision, Life and Disability coverage
- 401(k) Savings Plan with company match
- Paid Time Off (PTO), Paid Holidays, and Paid Training
- Performance Bonuses
- Referral Incentive Program
- High school diploma or equivalent
- Schedule: Varies Monday-Friday between 8am-7pm
- 3+ year of Call Center and Customer Service Experience
- 3+ years of Collection Experience
- Mathematical and Analytical Skills
- Negotiation Skills
- Proficient in basic computer applications and the ability to learn new software quickly
- Ability to actively listen and speak clearly
- Pass Company Drug Testing
Salary Description
16-18/hr.
Collection Specialist
Posted 12 days ago
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Job Description
The Collections Specialist proactively supports PFS with customer satisfaction. He/she serves as a liaison between the Ellis hospital PFS Department and the community (patients, families, friends, physicians) that Ellis serves. The Collections Specialist answer’s incoming phone calls as well as handles all the patient / guarantor walk in’s, provides them with information, answers questions. The will also be required to do basic math, update insurance and patient demographic information.
Characteristics/qualities needed to be an effective Collections Specialist:
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Strong emphasis on time and attendance is required.
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Good person-to-person skills: listening, speaking and interacting styles that are friendly, courteous and appropriate in a variety of settings.
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Highly motivated individual and MUST be a team player.
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Neat, professional appearance required. Proven sensitivity, tact and excellent interpersonal skills are essential.
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Flexibility and adaptability to a changing, fast-paced environment
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Emotional control: ability to handle one’s own emotions by remaining calm when under pressure. Also, possession of skills to calm an upset customer.
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Adaptability: comfortable with change and flexible enough to adjust to changing conditions.
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Professional attitude – comfortable working in a hospital setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
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Desire to learn: indulging one’s natural curiosity to facilitate personal and organizational growth.
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Positive Attitude: Ability to maintain and communicate an optimistic state of mind.
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Ability to manage multiple tasks and receive work direction from multiple people.
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Demonstrated ability to work with confidential information and to maintain strict confidentiality is essential
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A “can do” attitude
EDUCATION AND EXPERIENCE REQUIREMENTS
Collections Specialist must possess:
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Excellent person-to-person skills: listening, speaking and interacting styles that are friendly, courteous and appropriate in a variety of settings.
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Positive attitude: ability to maintain and communicate an optimistic state of mind.
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Professional image required.
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Must be able to follow written Policies and Procedures
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Must be computer literate and be able to work with worklist and excel reports
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The position requires a High School Diploma.
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Experience in working with families in a hospital setting preferred. Knowledge and understanding of hospital functions and billing is also helpful.
PHYSICAL REQUIREMENTS
The position is located indoors under normal working conditions. Should be able to push/pull 25 lb., lift/move 15 lb. from floor to table, must be able to stand and walk for a reasonable length of time and distance. Sensory requirements include the ability to articulate and comprehend the spoken English language in addition to being able to read the English language.
Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.
Salary Range: $15.84-22.96 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Collection Specialist
Posted 15 days ago
Job Viewed
Job Description
Benefits:
401(k) matching
Health insurance
Paid time off
Benefits/Perks
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Job Summary
We are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.
Responsibilities
Review accounts to discover overdue payments
Research client information and historical data on accounts
Communicate with clients regarding overdue accounts
Collect payments and issue refunds
Maintain accurate documentation of account status and collection efforts
Report on collection activity and present to management
Qualifications
High school diploma/GED required, a college degree is preferred
Previous experience as a Collection Specialist or in a similar position
Understanding of collection techniques
Familiarity with Microsoft Office, Excel, and computer databases
Ability to work well under pressure
Excellent communication and negotiation skills