84,199 Collections Representative jobs in the United States

Apply for Job Job ID 80348
Location Sacramento
Full/Part Time Full Time
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#CA-DS

The Collections representatives are responsible for securing payment and/or funding on high dollar self-pay accounts over $10,000.00. They actively pursue Collections as well as resolve all patient/responsible party inquiries or disputes. This is done via phone, in person and or by Correspondence. The volume of the accounts average 300 accounts per representative and are worked on a weekly basis.

Apply By Date

8/18/2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position .

• High school diploma or GED or equivalent work experience or training
• Ability to communicate clearly and concisely to elicit information by telephone and in person to respond to billing inquiries from patients, staff or other agencies.
• Ability and experience to listen effectively to determine the nature of the inquiry.
• Sufficient writing skills to effectively compose complex, technical information and to convey in a clear and concise format to respond to billing inquiries.
• Ability to comprehend and navigate through the complexities of the billing systems to retrieve, change and adjust account information.
• Analytical experience and skills to assess account balance(s) and make determination/decision on further action needed and experience in negotiating patient account balances.
• Knowledge of basic accounting practices sufficient to perform complete audit of accounts with multiple payers.
• Ability to analyze and interpret various types of Explanation of Benefits (EOB) and Remittance Advice (RA).
• General knowledge of medical billing/reimbursement requirements and procedures, including government programs, contracted private insurance and third-party programs.
• General knowledge of medical terminology in order to correlate reports to actual Charges and determine appropriateness of denials.
• General knowledge of Current Procedural Terminology (CPT) and International Classification of Diseases (ICD9) policies related to medical billing. Ability to read and comprehend department policy, internal and external correspondence.
• Knowledge of credit and collection practices. Sufficient Math skills to add subtract and divide.
• Sufficient Keyboarding skills to operate Personal Computer and other office machines.
• Sufficient decision-making skills to be able to resolve an inquiry independently or refer account(s) to a higher authority. Ability to work cooperatively and constructively with co-workers; Supervisors and Managers.
• Ability to work accurately and quickly under pressure .in order to meet deadlines set by the department.

Preferred Qualifications

• Healthcare Customer Service Experience communicating with patients regarding billing inquiries, insurance coverage, and payment options.
• Skilled in resolving patient concerns with professionalism and empathy.
• Self-Pay Account Management Proficient in managing self-pay accounts, including follow-up on outstanding balances.
• Knowledge of financial assistance programs and ability to educate patients on available resources. Collections and A/R Follow-Up Experience in initiating and managing collection efforts for overdue accounts.
• Familiarity with internal and external collection processes, including agency coordination. Hospital Billing Systems Hands-on experience with hospital billing platforms (Epic).
• Understanding of charge entry, claim submission, and payment posting workflows. Insurance and Payer Communication Ability to interpret Explanation of Benefits (EOBs) and coordinate with payers for claim resolution.
• Experience with denial management and appeals processes. Regulatory and Compliance Knowledge Understanding of HIPAA regulations and patient confidentiality.
• Familiarity with billing compliance standards and financial policies.
• Team Collaboration and Workflow Management Experience working in cross-functional teams including billing, coding, and patient access.
• Ability to prioritize tasks and meet performance metrics in a fast-paced environment.
• Bilingual is strongly preferred. EPIC experience preferred

Key Responsibilities

• 55% - CUSTOMER SERVICE
• 25% - SELF-PAY FOLLOW-UP
• 10% - Reports
• 5% - Miscellaneous
• 5% - CASH HANDLING

Department Overview

The Patient Billing Customer Service Department is dedicated to providing exceptional support to patients regarding their billing inquiries. Our team serves as the primary point of contact for resolving questions and concerns received via phone and written correspondence. We specialize in managing high-dollar self-pay accounts exceeding $0,000, working diligently to secure payment or funding through proactive outreach and financial counseling.

In addition to addressing patient inquiries, the department actively pursues collections and resolves disputes with professionalism and empathy. Our goal is to ensure a positive patient experience while maintaining the financial integrity of the organization through accurate, timely, and compliant account resolution.

POSITION INFORMATION

• Salary or Pay Range: 25.76 - 36.58
• Salary Frequency: Hourly
• Salary Grade: 101
• UC Job Title: COLL REPR
• UC Job Code: 004622
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Monday-Friday 8:00am- 4:30pm
• Location: Patient Contact Center (HSP166)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• THIS IS NOT AN HI-B OPPORTUNIT Y

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Continuous 6 to 8+ Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
• The duties or functions of this position include the handling of cash (or cash equivalents).
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit:

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit:

#J-18808-Ljbffr

Collections Representative

SBO Customer Service

Full Time

85789BR

Job Summary

The Senior Collections Representative is under general supervision, the Self-Pay Billing Office (SBO) Customer Service and Self-Pay Collections Representative is responsible for responding to all incoming inquiries from patients, departments, various billing agencies, and other external inquiries in various platforms, including Automatic Call Distribution (ACD), MyChart billing messages, patients' emails, and any forms of correspondence. The incumbent must be ready and able to review the patient's guarantor billing account holistically across both professional and hospital charges, codes, insurance/patient payments, denials as well as insurance/patient credits. This may extend across the entire enterprise of UCSF Health. The SBO Customer Service and Self-Pay Collections Representative is still developing breadth and depth of billing knowledge. They are developing their expertise to handle standard issues independently but consult with the team lead or manager for more complex or unusual cases.

Requires thorough knowledge of UCSF Health insurance contracts as the unit deals regularly with complex policy and procedural issues that involve contract compliance concerning HMO, PPO, and government payers.

The SBO Customer Service and Self-Pay Collections Representative negotiates prompt payment discounts and set up payment plans according to departmental guidelines at the guarantor level. Applies working knowledge of UCSF Health's various discount and charity policies.

Recommends accounts for collection agencies assignment or withdrawal. The representative in this team has frequent contact with patients, Patient Financial Services staff, clinic and hospital staff and management, and managers, as well as billing and professional fee and collection services vendors.

Responsible for responding to and following up on patient's high-dollar outstanding accounts receivable in a courteous and timely manner. Demonstrates the ability to process all customer service inquiries and perform all follow-up aspects with quality, compassion, and assertiveness. Conforms to all UCSF Health, government, and HIPAA policies and procedures.

SBO Customer Service Customer Service and Self-Pay Collections Representatives utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of: Epic, Emdeon eCashiering, MS Outlook, MS Excel, Hospital Rates, Cirius, Imaging, MyQuote, Medi-Cal, Medicare, and other payer websites, SMS/LDA, IDX/LDA

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors, including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate range for this position is $34.20-$49.06.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Required Qualifications

• One or more years of experience in a hospital billing, physician billing, or payor office environment or equivalent combination of education, training, and applicable customer service experience.
• High school graduate or GED certificate.
• Must demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
• Developing knowledge of contracts, insurance billing requirements, UB04 and HCFA 1500 claim forms, Workers' Compensation, HMOs, PPOs, capitation, Medicare, Medi-Cal, and compliance program regulations.
• Excellent interpersonal, verbal, and written communication skills in a highly-paced, complaint-focused environment.
• Ability to demonstrate cultural sensitivity and respect, courteously, and professionally in all interactions.
• Ability to balance assertiveness with compassion, empathy, and patience for the patient and others.
• Good analytical and organizational skills.
• Must be a motivated individual with a positive and exceptional work ethic.
• Ability to follow directions and written procedures.
• Thorough knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation with standard keyboard skills.
• Good computer software skills (Microsoft Office).
• Thorough understanding of HIPAA rules and regulations.
• Ability to work in Emeryville when required.

Preferred Qualifications

• Bachelor's Degree
• Prior work experience in a customer service or call center environment. Working knowledge of electronic billing systems, preferably EPIC.
• Demonstrate a good understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
• Working understanding of stop losses, per diems, carve-outs, and other contract terms and conditions.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004621 COLL REPR SR

Job Category

Accounting / Finance, Financial, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

Emeryville, CA

Campus

Emeryville

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F

Collections Representative - Full Time

Full Time, Not Remote

Corporate, Costa Mesa, CA, US

Salary Range: $21.00 To $23.00 Hourly

BENRICH SERVICE COMPANY INC.

At Benrich Service Company, Inc we are proud of our accomplishments. We have been in business for over 62 years, and we operate with honesty and high integrity. Benrich is a leader in our industry of service and repair for water heating equipment, water treatment and plumbing. We service over 200,000 apartments, condominium complexes, major restaurant chains, hotels, schools, and colleges. We maintain over 3,500 boilers and water heaters, in addition to providing water treatment services and a full plumbing department.

Benrich Service Company services all of California with a fleet of over 80 service trucks and we are rated #1 in our response times. We are looking to add five-star employees to our team of hardworking, outgoing, and dedicated service professionals.

Please apply through our company website

COLLECTIONS REPRESENTATIVE

Benrich Service Company, the leader in the service industry, currently has an opening for a Full Time Collections Representative to join our team. Benrich is a family business, established in 1962, providing commercial services in water heating, plumbing, water treatment and HVAC.

SKILLS & REQUIREMENTS:

• Review accounts receivable reports to identify past due invoices
• Call customers on past due invoices
• Email customers on past due invoices
• Follow up on collections from delinquent accounts
• Reconcile customer statements to ensure that all payments are accounted for and properly posted
• Research invoice adjustments and credit memos
• Reprint invoices upon customers' request
• Run and send out customer statements monthly and ad hoc
• Work with operations on invoice questions and potential adjustments
• Update customers' profile in software
• Excellent communication skills
• Microsoft office a plus
• Other duties as requested

BENEFITS & REWARDS:

• Career-minded and growing company
• Flexible schedule
• Quarterly employee recognition awards given for outstanding performance
• Participate in quarterly corporate meetings & annual holiday employee party
• Employee Service Award Program rewarding longevity within company

REPORTS TO:

CFO

3190 Airport Loop Dr, Ste G

Costa Mesa, CA. 92626

SCHEDULE:

Monday - Friday

Full Time Work in Office

Schedule to be determined by CFO

If you have the skills and experience required, we want to hear from you!

Description:
Collections Analyst
Location: 10920 Wilshire Blvd 16th Floor LA, CA; no remote flexibility
Duration: 13 weeks with possible extension
Hours: 7:30-4:30

*MUST HAVE 3 years of recent collections experience in a HOSPITAL, not a clinic or doctor's office*

Job Description:
The Collections Representative is responsible for reviewing inpatient and outpatient claims to ensure maximum collection dollars by providing appropriate follow up and document actions taken. Major functions include managing a portfolio of assigned accounts, responding to correspondence, and heavy telephone contact to ensure timely follow-up and account resolution. The follow-up collector must have the ability to perform all needed duties in the patient account system. Skilled in usage of all Microsoft and other programs as defined by management staff.

Qualifications:
• Understands billing/follow up and collection procedures and is able to balance all accounts correctly.
• Follows up on previously billed accounts by reviewing accounts on a biweekly or monthly basis to determine possible sources of payment or payment issues.
• Contacts third party payers to establish reimbursement status i.e., reason for discrepancy between expected and actual reimbursed amounts of data of issuances.

Required Experience:
• 3 years minimum of hospital collections experience and contract knowledge
• Knowledge of UB04 requirements and familiarity with medical billing processes.

Collections Representative
Job Description
We are looking for a dedicated Collections Representative to join our team. You will play a critical role in contacting clients via phone or email regarding past due accounts. Your responsibilities will include monitoring and analyzing accounts that may require credit holds or credit increases, and referring them to the Credit Department. Additionally, you will be tasked with researching payments and obtaining any needed remittances, as well as escalating accounts that require outside collections. You will also be responsible for running and creating aging reports for stations and customers, and creating special Excel reports as needed.
Responsibilities
+ Contact clients via phone or email regarding past due accounts.
+ Monitor and analyze accounts requiring credit holds or increases and refer them to the Credit Department.
+ Process invoice corrections and resolve disputes by collaborating with stations.
+ Research payments and obtain needed remittances.
+ Escalate accounts needing outside collections.
+ Run and create aging reports for stations and customers.
+ Create special Excel reports for customers as needed.
Essential Skills
+ Customer service experience
+ Collections customer service experience
+ Credit and outbound calls handling
+ Entry-level collections experience
Additional Skills & Qualifications
+ 2-3 years of customer service or office experience
+ Experience with Bill of Lading and Purchase Orders
Work Environment
Join a growing team in a brand new office where there is potential for future advancement to a supervisory role. You will be part of a team of eight, working closely together. The work environment encourages resilience and a straightforward approach to tasks without the need for excessive embellishment.
Pay and Benefits
The pay range for this position is $45000.00 - $5000.00/yr.
401K medical dental vision, family plan optionPTO that increases annuallygym in office
Workplace Type
This is a fully onsite position in SHELTON,CT.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.

Collections Representative
Job Description
We are looking for a dedicated Collections Representative to join our team. You will play a critical role in contacting clients via phone or email regarding past due accounts. Your responsibilities will include monitoring and analyzing accounts that may require credit holds or credit increases, and referring them to the Credit Department. Additionally, you will be tasked with researching payments and obtaining any needed remittances, as well as escalating accounts that require outside collections. You will also be responsible for running and creating aging reports for stations and customers, and creating special Excel reports as needed.
Responsibilities
+ Contact clients via phone or email regarding past due accounts.
+ Monitor and analyze accounts requiring credit holds or increases and refer them to the Credit Department.
+ Process invoice corrections and resolve disputes by collaborating with stations.
+ Research payments and obtain needed remittances.
+ Escalate accounts needing outside collections.
+ Run and create aging reports for stations and customers.
+ Create special Excel reports for customers as needed.
Essential Skills
+ Customer service experience
+ Collections customer service experience
+ Credit and outbound calls handling
+ Entry-level collections experience
Additional Skills & Qualifications
+ 2-3 years of customer service or office experience
+ Experience with Bill of Lading and Purchase Orders
Work Environment
Join a growing team in a brand new office where there is potential for future advancement to a supervisory role. You will be part of a team of eight, working closely together. The work environment encourages resilience and a straightforward approach to tasks without the need for excessive embellishment.
Pay and Benefits
The pay range for this position is $45000.00 - $5000.00/yr.
401K medical dental vision, family plan optionPTO that increases annuallygym in office
Workplace Type
This is a fully onsite position in SHELTON,CT.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.

**Overview**
We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.
**Responsibilities**
+ Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
+ Process credit card payments including posting to accounts and logging activity
+ Provide a high level of customer account management by properly maintaining account information and data
+ Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
+ Resolve all dispute cases to a mutual satisfactory end between the customer and company
+ Analyze accounts receivable information to determine priority and produce aging reports
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: .
**Qualifications**
+ High School diploma, GED or equivalent training and experience
+ A minimum of 1 - 2 years of collections experience preferred
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_ _make strides toward a sustainable, clean energy future!_
**Applications will be accepted until the position is filled.**
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**For more information about our hiring process, please visit:** ** Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, citizenship or immigration status, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ( )_
_Email to a friend_
**_Need help finding the right job?_**
_We can recommend jobs specifically for you!_
**_Job Location_** _US-FL-Live Oak_
**_Posted Date_** _1 month ago_ _(7/22/2025 2:37 PM)_
**_Job ID_** _2025-15861_
**_Category_** _Operations Administrative_
**_Position Type_** _Full-time Regular_

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**JOB SUMMARY**
The collections representative follows-up with insurance companies to resolve unpaid claims.
The anticipated hourly range for this position is $10.99 - $17.70. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
+ Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
+ Verifies payment information adjustments to supervisor.
+ Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
+ Complies with the Fair Debt Collector Practices Act (FDCPA).
+ Responds to customer inquiries regarding account status.
+ Researches customer's accounts thoroughly and documents appropriately.
+ Resolves discrepancies and prepares adjustments and refunds as necessary.
+ Ensures that all information regarding collection activity of account is entered accurately into the billing system.
+ Brings recurring issues to the attention of the department supervisor.
+ Initiates payments and resubmits bills as necessary.
+ Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
+ Report to work punctually at assigned starting time, and have reliable, consistent attendance
+ Performs other duties as required.
**SUPERVISORY RESPONSIBILITIES**
+ N/A
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ High school diploma is required.
+ One year of related experience is required.
**Certificates, Licenses, Registrations or Professional Designations**
+ N/A
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic skills in Word and Excel
**Language Skills**
+ English (reading, writing, verbal).
**Mathematical Skills**
+ Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
**Other Skills**
**PHYSICAL DEMANDS**
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. **Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.**
**WORK ENVIRONMENT**
Work is performed in an office setting with exposure to moderate noise.
**TRAVEL**
Occasional travel as required.
**OTHER INFORMATION**
**The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.**
**PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and** **removal of Company equipment outside of the United States is not permitted without prior authorization.**
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**JOB SUMMARY**
The collections representative follows-up with insurance companies to resolve unpaid claims.
The anticipated hourly range for this position is $12.21 - $17.04. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
+ Reviews unpaid and underpaid claims. Resubmits or appeals as necessary.
+ Verifies payment information adjustments to supervisor.
+ Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
+ Complies with the Fair Debt Collector Practices Act (FDCPA).
+ Responds to customer inquiries regarding account status.
+ Researches customer's accounts thoroughly and documents appropriately.
+ Resolves discrepancies and prepares adjustments and refunds as necessary.
+ Ensures that all information regarding collection activity of account is entered accurately into the billing system.
+ Brings recurring issues to the attention of the department supervisor.
+ Initiates payments and resubmits bills as necessary.
+ Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
+ Report to work punctually at assigned starting time, and have reliable, consistent attendance
+ Performs other duties as required.
**SUPERVISORY RESPONSIBILITIES**
+ N/A
MINIMUM REQUIRED QUALIFICATIONS
**Education and/or Experience**
+ High school diploma is required.
+ One year of related experience is required.
**Certificates, Licenses, Registrations or Professional Designations**
+ N/A
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Business Acumen
+ Problem Solving/Analysis
+ Communication Proficiency
+ Personal Effectiveness/Credibility
**Computer Skills**
+ Basic skills in Word and Excel
**Language Skills**
+ English (reading, writing, verbal).
**Mathematical Skills**
+ Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
**Other Skills**
**PHYSICAL DEMANDS**
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. **Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.**
**WORK ENVIRONMENT**
Work is performed in an office setting with exposure to moderate noise.
**TRAVEL**
Occasional travel as required.
**OTHER INFORMATION**
**The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.**
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.