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Collector

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Collector

Salary

$17.40 Hourly

Location

Las Cruces, NM

Job Type

Contract

Job Number

L042 08-25 MD

Department

Utilities

Opening Date

08/22/2025

Closing Date

9/8/2025 11:59 PM Mountain

• Description

• Benefits

• Questions

Nature of Work

Assists in the effective collection of past due payments of gas, water, wastewater, solid waste, and general bills utility billing activities through effective collections for delinquent or late bills. Promotes timely payment resolution in accordance with City policies and procedures.

Environmental Factors

Work is performed in a standard office environment.

Physical Factors

Light physical demands. Frequent use of a personal computer and telephone.

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

This position is graded CN07.

Duties and Responsibilities

• Assists the Collection Specialist in identifying and pursuing accounts over 90 days past due.

• Conducts outreach to delinquent customers via phone, email, and written correspondence to encourage payment and resolve outstanding balances.

• Reviews billing records and system reports to identify delinquent accounts and recommend appropriate collection strategies.

• Maintains accurate and detailed records of customer contacts, payment arrangements, and agreements using tracking systems and databases.

• Collaborates with internal departments to address customer issues and coordinate collection efforts.

• Operates and maintains collection tracking reports using tools such as lien delinquency programs and aging reports to monitor progress toward recovery goals.

• Conducts research and responds to internal information requests related to accounts receivable and collections.

• Participates in professional development and training programs.

Minimum Qualifications

High School Diploma or GED and one (1) year of experience in collections or related field. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid driver’s license may be required or preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies.

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.

To view a summary of benefits offered by the City of Las Cruces,

Benefits - Home (

01

Are you a current City of Las Cruces employee? (If you fail to include this information under the work experience section of your application, you may be disqualified from the process).

• Yes

• No

02

Do you have at a minimum the required High School Diploma or equivalent (GED)? (If you fail to include this information under the education section of your application, you may be disqualified from the process.)

• Yes

• No

03

Do you have at a minimum one (1) year of experience in collections or related field? (If you fail to include this information under the Work Experience section of your application, you may be disqualified from the process.)

• Yes

• No

04

A valid Driver's License may be required or preferred. Do you have a valid Driver's License?

• Yes

• No

05

If you answered "yes" to the previous question above, please indicate the type of license, license number, expiration date, any restrictions or endorsements, and the state that issued the license. If none, type N/A.

06

Although not required, bilingual skills in English/Spanish are desirable. Do you meet this preference?

• Yes

• No

Required Question

Employer

City of Las Cruces

Address

P.O. Box 2000Las Cruces, New Mexico, 88004

Phone

575- -528-3100

Website

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Job Summary: The Collector performs A/R collections and billing via assigned special projects, involving multiple insurance contracts & entities. Verifies that patient services are coded correctly and payment has been applied properly. Analyzes and audits accounts for correct balance, proper follow-up and complete reimbursement. Monitors collection issues and resolves with payor. Processes phone-online and paper inquiries and correspondence taking appropriate collection actions that may include: working rejections/denials, calling for status, tracer claims and rebilling. Identifies misapplied payments and requests payments, adjustments/transfers or refunds. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. College level courses in Business and/or Accounting preferred. Minimum three years previous experience in Commercial/Contract or Managed Medi-Cal billing, auditing and collecting preferred. Epic experience preferred.

Knowledge and Skills: Knowledge of Government/CPT and ICD coding, medical terminology and the ability to read and interpret EOBs required. Able to use a computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to work calmly and respond courteously when under pressure; collaborate and accept direction. Able to think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None

Overview:

Collector

UNIFY Financial Credit Union is one of the nation's largest credit unions, and we're growing fast! We're looking for a Collector to join our Las Vegas-based team to help our Members get back on track with their auto loan payments. If you're confident on the phone, calm under pressure, and ready to make a difference in our Members' financial lives, we want to hear from you.

Location & Schedule:

This is a fully onsite role at our Las Vegas Operations Center on W. Sahara , Monday-Friday from 9AM to 6PM (PT) , with occasional rotating Saturdays .

What You'll Do:

• Connect with members by phone, email, or text about their auto loan accounts

• Listen with empathy, explain options, and find payment solutions that work

• Navigate systems to document calls and follow up on accounts

• Recommend next steps like payment plans or recovery actions

• Partner with your team to meet goals-and support each other along the way

What You'll Bring:

• A high school diploma or equivalent

• Previous success in a Collections role within a financial institution (bank or credit union)

• Confidence handling sensitive conversations professionally

• A knack for solving problems and staying organized

• Comfort with technology and fast-paced workdays

Why You'll Love Working Here:

At UNIFY, we foster a culture where your efforts and individuality matter and are supported, because your success is integral to the overall success of the team. As a UNIFY team member, you'll enjoy:

• A clearly-defined career path, tuition reimbursement, and certified training programs to support your professional development.

• A collaborative, engaging workplace.

• A mission-driven, nonprofit culture, with a strong foundation of putting members first.

---

Summary:

The Collector position works in the Collections Department and is responsible for routine inbound or outbound collection calling processes. With managerial oversight, this role works in most stages of delinquency, and may frequently require guidance on non-routine situations. Primary responsibilities are collections, customer servicing, and other loss mitigation and recovery activities.

Location: This position works onsite daily M-F at our Las Vegas, NV Ops Center. This role is not currently eligible for remote or hybrid work.

The position pays $24hr

Responsibilities:

• Works an established list/queue of accounts. Receives calls, makes outbound calls, and sends email communications to members to discuss delinquent accounts and to make payment arrangements.
• Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts.
• Understands and educates members on account terms and alternate payment programs and methods.
• Navigates a computerized data entry system and other relevant applications, while staying within regulatory and compliance guidelines.
• Contacts delinquent members in order to secure payment and determine reason for delinquency.
• Analyzes credit reports, imaged documents, and collection comments on delinquent accounts.
• Initiates collection form letters to members.
• Documents and summarizes discussions regarding the member's account, using the department's collections software.
• Discusses collection strategy with team supervisor, and recommends payment plans and/or extension requests to help determine appropriate action. Proposes repossession or legal action when appropriate.
• Initiates skip trace action to obtain additional information on members. Contacts references and other lenders for additional information to determine the member's financial situation and determine location.
• Assists with incoming skip trace calls from other lenders and develops contacts for future dealings.
• Reviews and researches vehicle impound notices. Contacts storage locations and members to determine if vehicle needs to be repossessed.
• Reviews collateral accounts and works those accounts through the repossession and liquidation process.
• Ensures full compliance with UNIFY Financial Credit Union service standards, policies, and procedures; and with the Bank Secrecy Act and other relevant laws and regulations.
• Performs other duties as assigned.

Qualifications:

• High school graduate or equivalent required

• Previous collections experience highly-preferred

• Must have a customer service focus, and excellent communication skills.

• Requires ability to understand and discuss personal and financial difficulties in confidence. Must have ability to recommend and negotiate payment arrangements.
• Requires strong computer skills. Requires a demonstrated ability to work successfully in a fast-paced environment.

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance

Dependent and Medical Care - Flexible Spending Accounts

Vacation, Sick, Personal and Holiday Pay

401(K) Plan with employer match

Education reimbursement for approved programs

UNIFY banking privileges for you and your family

*All programs subject to review and change

An offer of employment is conditioned upon complying with UNIFY's requirements including, but not limited to, signing a consent to conduct a background investigation.

UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at

Position Purpose

Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union. Make the most of each contact by finding ways to resolve member issues and upsell credit union products. Look for ways to solve member issues in the long term and not just seek the short-term solution. Make recommendations on actions that should be taken if loan collateral is in jeopardy and recommend accounts that need to be sent to the attorney, reporting to the supervisor.

Essential Job Duties and Responsibilities

• Monitor payments for late and/or delinquency status. Follow up on delinquent, high balance,

• Respond to telephone calls regarding payment notices and delinquent accounts.
• Contact high balance and/or delinquent members by telephone and mail to identify the

• Contact co-signers and references regarding status of delinquent accounts.
• Maintain a detailed written record of all communications made regarding delinquency.
• Update files and system accounts via the credit union's delinquent loan recovery system.
• Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for

• Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
• Assist members with delinquent real-estate loans to resolve delinquency.
• Determine when to compromise and settle balances and when to initiate foreclosure or

• Determine when loan collateral should be repossessed, and serve as liaison with attorneys or

• File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings. Follow all procedures in relation to bankrupt accounts.
• Investigate and correct discrepancies in loan applications.
• Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal.
• Complete all necessary reports.
• Recommend loans and share for charge-off and charge-off according to CU policy.
• Track property taxes due on mortgages and contact members to ensure property taxes are paid current.
• All other duties as assigned.

• Medical, Dental and Vision insurance
• Group life insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Staff celebration, rewards, and incentives
• Career development & more

WHO ARE WE: Wheels Financial Group, LLC d/b/a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other credit or financial options may not be available. We provide fast, professional assistance to financially stressed or credit-challenged segment of borrowers.

ABOUT THE TEAM: The Collection Team provides exceptional, compliant customer service to customers whose accounts are delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

POSITION RESPONSIBILTIIES:

• Apply exceptional negotiation and collections techniques to bring in payments.
• Identify prime collection opportunities.
• Provide effective education and service to our customer to minimize the need for vehicle repossession in later delinquency stages.
• Utilize negation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in fast paced environment.

PREFERRED SKILLS/EXPERIENCE:

• Exceptional customer service skills
• Exceptional listener
• Must be able to handle high inbound and outbound calls
• Comfortable with performance bonus incentive compensation structure
• Must be pc literate.

POSITION PERKS AND STRUCTURE:

• Hybrid work schedule- usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Offsite Saturday shifts may be required periodically.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

MORE ABOUT THE COMPANY: Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at and

Fair Chance Ordinance: Applicants with criminal convictions will be considered for employment in accordance with applicant city and state ordinances including but not limited to the Los Angeles City and County Fair Chance Ordinances, California Fair Chance Act, and any and all other laws and ordinances applicable to the background check process, applicant, and position.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. .

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

Position Summary:

To efficiently and collectively collect reimbursement for professional services rendered. The Collector is in charge of monitoring and processing accounts that are both straightforward or may need further research in order to bring resolution. The Collector will work with minimal supervision from management to ensure the integrity of the work performed. The Collector works in a team environment to fulfill the mission and goals of the Division.

As a successful candidate, you will:  

• Follow-up all assigned accounts from within billing and accounts receivable system in accordance with pre-established goals.
• Initiates proactive measures that result in account resolution, including written and verbal claims, follow-up actions and first and second level appeals.
• Ensures all conditions for payment receipt have been satisfied, which includes; but not limited to :
  • Accurate charges
  • Patient insurance eligibility
  • Accurate financial class
  • Patient benefit coverage
  • Authorization/certification/TAR information  
  • Patient responsibilities
  • Claims address
  • CPT coding, as applicable
  • ICD-9 coding, as applicable
• Responds timely and accurately to all incoming related correspondence and inquiries from payers, patients and other authorized parties.
• Reports any trends in incoming correspondence to managers for appropriate follow-up.
• Interacts with co-workers and other representatives to obtain required information on a timely basis.
• Initiates contact with patient’s as necessary.
• Initiates recommendations and actions for resolving patient accounts. Evaluates accounts to determine any adjustments or charge corrections required.

Employment Type:

Full time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center ( , Gottlieb Memorial Hospital ( , and MacNeal Hospital ( . 

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Collector and become Loyola Strong!

What you’ll do:

The Collector is responsible for ensuring accurate and timely follow-up on payments owed to Loyola University Health System (LUHS). This role involves proactive communication with patients, third-party payers, and insurance companies (including Medicare/Medicaid) to resolve outstanding balances, investigate claim denials, and take corrective actions. The position requires collaboration with other hospital departments such as Patient Access, Coding, Case Management, and Managed Care to gather necessary information and ensure claims are processed efficiently.

Key Responsibilities:

• Proactively follow up on delayed payments by contacting patients and insurance carriers, responding promptly to inquiries, and providing additional data when needed.

• Research claim rejections and denials, make corrections, and take appropriate actions or refer claims to the necessary team for resolution.

• Evaluate accounts and resubmit claims as needed; process refunds, adjustments, write-offs, or balance reversals for improperly billed charges or incorrect payments.

• Maintain regular collection follow-up based on the specific issue with the payer and required actions.

• Recommend accounts for agency referral according to established protocols.

• Perform other tasks as assigned by the Manager or Director.

Qualifications:

• Experience in collections, billing, or patient financial services preferred.

• Strong communication skills and ability to interact with patients, insurance providers, and internal departments.

• Ability to analyze and resolve complex billing and payment issues

What we offer :

Benefits from Day One

• Retirement (403B)

• Daily Pay

• Career Development

• Tuition Reimbursement

• Referral Rewards

What you’ll need for this job:  

Minimum Education :

Required: High School Diploma plus training acquired through work experience or education

Preferred: Bachelors Degree OR equivalent training acquired via work experience or education

Minimum Experience:

Required: 1-2 years of previous job-related experience

Preferred: 3-5 years of previous job-related experience

Pay Range: $16.70 - $25.53 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary (

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

Job Description

Clean Earth is a leading provider of environmental and regulated waste management solutions. We provide a strengthened infrastructure and a broad portfolio of services for customers who generate regulated waste in virtually any industry. Customers receive innovative and sustainable solutions that safeguard the environment, protect people, and keep their organizations compliant. The collector calls on delinquent customers to identify root cause of delinquency and establish plans to resolve past due balances.

Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental goals are achieved.

· Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.

· Recommends new strategies regarding departmental procedures and customer payment patterns to ensure goals are reached or exceeded.

· Analyzes portfolios, identifies customers that require placement with third party collections, bankruptcy processes, submits write-off preparation. Customers are only placed with an external agency once internal efforts have been exhausted.

· Evaluates account statuses to initiate credit suspension, pursues action with the customer and Sales to ensure payment. Appraises situations once resolved to potentially reinstate credit terms.

· Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.

· Works with Billing and Customer Service to preemptively ensure that contractual customer requirements are achieved to avoid payment delays.

· Performs other related duties as required or requested.

Qualifications:
Qualifications

Basic Qualifications:

Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or equivalent work experience.

· Minimum of 2 years Business to Business collections.

· Advanced proficiency in Microsoft Excel: pivot tables, VLOOKUP, and other formulas as needed.

Preferred Qualifications:

· Two or more years of experience as a collector or working knowledge of collection policies and procedures.

· Demonstrates learning adaptability regarding customer portals and varying internal programs and systems.

· Demonstrates proficiency in other Microsoft office applications.

· Demonstrates the ability to type a minimum of 40 wpm.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ( and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.