2,949 Community Director jobs in the United States

Job Description

Dietz Property Group is looking to hire a full-time Assistant Community Director to help lead a residential multifamily property in the Tipp City, OH area.

This Assistant Community Director position earns a competitive base wage, plus bonuses. We also offer a robust benefits package including health, dental, vision, life insurance, STD/LTD, FSA/Dependent care, generous paid time off (PTO), Paid Sick Leave (PSL), 12 paid holidays, paid bereavement, paid jury duty, a 401(k) plan with company match, employee assistance programs, and more.

OVERVIEW:

As an Assistant Community Director, you will maintain an accurate reporting system of resident accounts, perform month-end closing procedures and prepare month-end reports. You will also be responsible for collecting, processing and recording monthly charges and other income.

At Dietz Property Group (DPG), we are committed to doing The Right Thing The Right Way, Doing What We Say We Are Going To Do, Saying and Listening to What Needs to Be Said, being Driven and showing we Care. Our purpose is to learn and grow together while purposely creating value for our residents, team members and clients.

DUTIES: The specific duties include, but are not limited to, the following:

• Maintaining the property's filing system
• Providing quality and professional service to residents
• Preparing required re-certification and lease renewal paperwork and assisting with the implementation of on-site social activities for residents
• Maintaining the office and clubhouse areas
• Implementing marketing activities and arranging the monthly property newsletter

These items are considered to be essential functions of this position. (Notes: These essential functions may vary from site to site due to site specific issues)

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, sitting, walking. The employee must frequently lift and/or move items up to 20 pounds. Driving a vehicle.

WORK SCHEDULE

This is a full-time Assistant Community Director position for which the hours vary depending on the property needs but mostly is an M-F 9 to 6.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Minimum of 2-3 years of experience as a Leasing Consultant with at least 1 year in a lead leasing role
• Communication skills must be utilized to maintain good relationships with residents/members.
• Organization skills are required to maintain a professional office.
• Good computer skills (including experience with MS Word, Excel, Windows, Internet, & Outlook)
• Experience with a Property Management software (e.g. Real Page, MRI, Yardi, etc.)
• Detail oriented for financial record keeping
• Exceptional dedication to customer service, flexibility, results orientation and a can-do attitude!

READY TO JOIN OUR RESIDENTIAL PROPERTY MANAGEMENT TEAM?

Interested? Please apply today! Dietz Property Group is an Equal Opportunity Employer

Job Description

Company Description

Multifamily Property Management

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: Arpeggio Pasadena
• 325 Cordova St, Pasadena, CA 91101, USA
• Full-Time
• Unit Count: 135
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

• Partial Housing Discount Available (1,000.00/Month)

Pay: $33 - $37 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI. 
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed. 
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget.
• Accurately processing vendor invoices and managing accounting month end.
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery.

7. Risk Management

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements.

8. Facility Maintenance 

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

• Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Yieldstar
• Yardi
• Weblisters
• RealPage
• On-Site
• Microsoft Word
• Microsoft Excel
• Knock
• Craigslist
• Adobe Acrobat
• Google Mail (GMail)
• Google Drive
• Internet Use
• Basic Computer Skills
• Customer Service
• Management

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART  core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step?  We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Job Description

Company Description

Multifamily Property Management

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: The Hills at Fashion Valley
• 2125 Westinghouse St, San Diego, CA 92111, USA
• Full-Time
• Unit Count: 187
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

Pay: $28 - $30 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI. 
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed. 
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget.
• Accurately processing vendor invoices and managing accounting month end.
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery.

7. Risk Management

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements.

8. Facility Maintenance 

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

• Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Yieldstar
• Yardi
• Weblisters
• RealPage
• On-Site
• Microsoft Word
• Microsoft Excel
• Knock
• Craigslist
• Adobe Acrobat
• Google Mail (GMail)
• Google Drive
• Internet Use
• Basic Computer Skills
• Customer Service
• Management

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART  core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step?  We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Job Description

Company Description

Multifamily Property Management

The Community Director (Exempt) is fully accountable for all day-to-day operations of a typically larger (or multiple smaller) asset(s)/property(ies) (totaling more than 300 units and managing a staff of more than 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property(ies)/asset(s), and managing the asset(s) to meet the Client's expressed operational and financial goals. Will supervise all on-site staff.

• Property Name: B185 - Esplanade
• Collett Ave, Corona, CA 92879, USA
• Full-Time
• Unit Count: 588
• Driving a site-owned golf cart is a requirement for this role. Since driving a site-owned golf cart is a requirement for this role; a valid unrestricted United States Driver's License will be required.

Pay: $105,000 - $110,000 / Year

Duties and Responsibilities:

1 . Client Relations
a. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.
2.  Communication
a. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
b. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
3 . Employee Management
a. Develop and manage the site team members; including participating in the hiring training and evaluation of employees.
b. Ensure all open positions are filled in a timely manner.
c. Ensure all employees maintain compliance with various department requirements
4 . Leasing/Occupancy
a. Maintain occupancy levels as established by owner/budget expectations.
b. Oversee and exhibit professional leasing techniques.
c. Ensure completion of the monthly Market Surveys and analysis.
d. Develop and implement advertising and marketing strategies for the apartment community as needed.
e. Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy
f. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
g. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
h. Develop and oversee the implementation of resident retention programs.
i. Ensure the safety, comfort and privacy of all property residents.
j. Ensure move-in orientation is completed consistently with new residents.
5 . Revenue Management
a. Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
b. Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
c. Participating in the development of and managing to the approved operating budget.
d. Accurately processing vendor invoices and managing accounting month end
e. Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.
6.  Reporting and Document Management
a. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
b. Responsible for the daily integrity and confidentiality of resident files.
c. Ensure that documents and reporting systems are maintained, updated, and organized.
d. Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
e. Assist in budget preparation and delivery.
7. Risk Management items
a. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
b. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
c. React calmly and professionally in emergency, emotional and/or stressful situations
d. Maintain current permit, licensing, and inspection requirements.
e. Maintain compliance with OSHA requirements
8.  Facility Maintenance
a. Assist residents with reporting of maintenance needs.
b. Document facility and maintenance needs and ensure timely completion.
c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
d. Follow up on maintenance requests to promote resident communication and satisfaction.
9. Other
a. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
b. Comply with all Fair Housing Laws.
c. Promote a professional image by adhering to FPI Management's Dress Code Policy.
d. Conduct displayed must be of a professional manner when communicating with employees, residents.
e. prospective residents, clients, vendors, and guests while representing FPI Management.

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

• Minimum 2 years' experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, or equivalent combination of education and work experience in the field of property management.
• Certification or designation from an accredited organization, preferred (ARM, CAM, CAPS, COS, CPM, MPM, RMP, etc.).
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Adobe Acrobat
• Adobe Flash
• Adobe Photoshop
• AMSI
• AppFolio
• Blue Moon
• Boston Post
• Basic Computer Skills
• Craigslist
• Customer Service
• Entrada
• RealPage

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART  core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step?  We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Assistant Community Director | Kinect @ Burien (Burien, WA)About American Property ManagementFounded in Bellevue, Washington in 1987, American Property Management stands proud as a leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,500+ units under management and strive to showcase excellence to our internal and external stakeholders.To learn more about us: Overview Schedule - Monday through Friday from 8am - 5pm PST - Flexibility to work additional hours may be required to meet company/project needs. On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work. Please note that we are unable to consider current residents for this position for this property.Property Information - The Kinect @ Burien apartments, a 230-unit mid-rise apartment community built in 2023.Compensation Package-$31 to $33 / Hour*Bonus Incentives include: Monthly Leasing Bonuses!Competitive medical, dental, and vision benefits. Employer pays 85% of employee's premium.401k contribution opportunity with an annual company match.Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).Paid vacation starting at two weeks and increasing with tenure.10 paid holidays, including 2 personal holidays of your choice.* The above compensation is a range. Offers are made based on a candidate's experience and the geographical location of this position.What We OfferCompetitive starting wages (listed above).A company-wide commitment to diversity and inclusion.A positive work environment where employee's contributions are valued.A fun culture with team-building activities and events.Comprehensive training programs and development opportunities.What We're Looking For2+ years of property management experience with 1+ year as an assistant, or 3+ years of leasing/property management experience within the last 10 years required.Lease-up experience preferred.Must have experience working at Class A and/or Class B communities.Must be well-versed in Federal Fair Housing Laws, landlord-tenant laws and ADA Laws.Customer service experience required.Onesite and/or Knock experience preferred.High School Diploma/GED required.Demonstrates exceptional attention to detail and organizational abilities.Proficient in effective communication and teamwork.Maintains a positive outlook and embraces a collaborative team approach.Shows responsibility and takes pride in their work.Fluent in English, with strong reading, speaking, and writing skills.Proficient in Microsoft Office applications, including Excel, Word, and Outlook.Your RoleConnecting with prospects via email, phone and appointments and conducting virtual and/or in-person unit tours while showcasing the wonderful things our property has to offer.Working alongside your colleagues to help residents, build rapport and making our community feel like home!Assisting in addressing problems between residents and facilitating healthy resident relations.Researching and forecasting market trends - preparing for upcoming trends and brainstorming new and creative ideas to keep our community thriving.Contributing to running property operations by preparing reports for the Community Director.Building upon our sense of community by organizing events for residents and ensuring they meet APM's Quality Standards.Managing the leasing and renewal process by handling transactions, taking appropriate information and keeping records organized and accurate.The responsibilities above are not all-inclusive.Our Mission & CultureAt American Property Management, "We are committed to being the 'Best Asset Management Company in the West' by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.Candidate Screening & Interview ProcessWe encourage all qualified applicants to apply for this position. Candidates should be prepared to complete an online assessment test. After submitting your application, you may be invited to take part in a preliminary virtual interview conducted by a member of our Human Resources team. Those who advance will participate in additional virtual and/or on-site interviews with the Hiring Manager(s).Background Checks and ScreeningsCandidates should be prepared to undergo a background check and complete a 4-panel drug screening. Depending on the position, the background check may involve professional reference checks, credit checks, county and nationwide criminal history reviews, social media screenings, as well as education, certification, and employment verifications.WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYERWe are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.

Job Description

**Bilingual in English and Korean**

Job Title:  Community Director

Department:  Property Management

Reports To:  Regional Director

FLSA Status:  Exempt

Position Summary:  The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner’s objectives. The Community Director complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. This position directs and coordinates activities involving motivating and cultivating the on-site team to ensure operations meets or surpasses industry standards. The Community Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Community Director is also tasked with maintaining and inspiring the company culture.

Organizational Responsibilities:

• Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
• Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
• Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
• Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
• Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.

Essential Duties and Responsibilities :

• Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles.
• Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property’s performance, and responding to owner requests as needed.
• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents.
• Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
• Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
• Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations.

Work Hours:

This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 9:00 am to 6:00 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

College degree is optional. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans.

Language Ability:

Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners.

Math Ability:

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.

Reasoning Ability:

Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software.

Certificates and Licenses:

Industry certifications are preferred.

Supervisory Responsibilities:

This job has supervisory responsibilities of corporate and onsite employees.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.

Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets.

Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result.

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• Developing and implementing comprehensive community outreach strategies.
• Identifying and cultivating relationships with community leaders, organizations, and stakeholders.
• Planning, organizing, and managing community events, workshops, and awareness campaigns.
• Representing the organization at community meetings, forums, and public events.
• Developing and distributing outreach materials, including newsletters, brochures, and social media content.
• Recruiting, training, and managing volunteers for outreach activities.
• Monitoring and evaluating the effectiveness of outreach programs and making recommendations for improvement.
• Securing partnerships and collaborations to expand the organization's reach and impact.
• Advocating for the organization's mission within the community.

• Bachelor's degree in Social Work, Sociology, Public Administration, Communications, or a related field.
• Minimum of 5 years of experience in community organizing, outreach, public relations, or a similar role, preferably within the non-profit sector.
• Demonstrated success in building and maintaining relationships with diverse community groups.
• Excellent interpersonal, verbal, and written communication skills.
• Strong public speaking and presentation abilities.
• Proven experience in event planning and volunteer management.
• Ability to work independently and as part of a team.
• Knowledge of community needs and resources in the Boston, Massachusetts, US area is a significant asset.
• Proficiency in Microsoft Office Suite and social media platforms.