10,748 Computer Networking jobs in the United States

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Field Network Support Administrator** to join their team in Richmond, VA and provide support for network upgrades. This role may require an occasional weekend or night shift. The ideal candidate will possess a valid driver's license, clean MVR and reliable transportation. There can be travel up to 2 hours North, South, East, and West of Richmond.
**Duties and Responsibilities** **:**
+ Provide hands-on support for networking infrastructure across Layers 1-3, including routers, switches, and wireless access points
+ Install, terminate, and troubleshoot cabling (Cat5e, Cat6, fiber, low voltage) and related infrastructure
+ Support and maintain voice systems (VoIP and legacy systems)
+ Manage and triage tickets via ServiceNow, ensuring timely resolution and communication with end users
+ Lead and participate in IT infrastructure projects, coordinating schedules, resources, and deliverables
+ Conduct routine site visits for preventive maintenance, upgrades, and equipment deployments
+ Perform basic network diagnostics and escalate complex issues when necessary
+ Maintain accurate documentation of network diagrams, cabling maps, and asset inventories
+ Provide exceptional on-site and remote customer support for designated areas of client assigned coverage
**Skills and Qualifications** **:**
+ CCNA certification (current) preferred
+ Minimum 3+ years of hands-on experience in networking, structured cabling, or voice systems
+ Project management experience in IT or network infrastructure environments
+ Proficient in managing and resolving tickets within ServiceNow or a similar ITSM platform
+ Strong knowledge of networking protocols and technologies, especially related to Layers 1-3
+ Familiarity with low voltage and structured cabling standards
+ Ability to work independently in the field with minimal supervision
+ Excellent problem-solving and communication skills
+ Must have Strong MS Excel skills
+ Must be able to articulate successful diagrams and spreadsheets
+ Some experience with VoIP platforms (e.g., Cisco Call Manager)
+ Familiarity with wireless deployments and site surveys
+ Basic knowledge of bank branch network set-up and power systems (UPS - Eaton Powerware / APC)
+ ITIL or PMP certification is a plus
+ Ability to lift up to 50 lbs. and work in data closets, ceilings, and crawlspaces as needed
+ Able to collaborate and work closely with multiple vendors and teams
**Wage Range** :
The rate for this position is between **$37.50 - $55.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
**#INDCCStaffing**
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Job Opportunity at Talent Space

Talent Space is thrilled to present a part-time opportunity in a Network Support role with our esteemed Global Network/Storage client located in the bustling city of Milpitas, CA. This position is an excellent fit for current students or recent graduates eager to gain practical experience while managing their educational responsibilities.

Milpitas, CA, is a vibrant city with a significant tech industry presence, making it the perfect setting for those aspiring to launch their careers in network engineering. The role is entirely onsite, offering invaluable hands-on experience essential for honing practical skills in the field.

Education

• Bachelor's degree in Networking or current enrollment in a networking-related degree program.

Skills and Experience

• Basic networking experience, including cabling and troubleshooting.

Tasks and Responsibilities

• Manage the lab in Milpitas, including racking and stacking, configurations, and customer recreates.
• Order equipment and manage inventory, topology, and platforms.
• Troubleshoot issues proactively and communicate effectively with customers and internal employees.
• Handle urgent requests and resolve issues independently.

This position offers flexible working hours to accommodate your school schedule, making it an outstanding opportunity for those eager to integrate academic learning with practical industry experience.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Network Support Engineer III**
**Key Responsibilities:**
+ Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Bachelor's degree in computer science, information technology, electrical engineering, or related field, or equivalent hands-on experience.
+ Minimum five years of experience supporting enterprise networks in a technical or operational role.
+ CCNP certification or equivalent networking expertise.
+ Strong hands-on experience with:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Job Description
Our client is seeking a Network Support Specialist to join their team! This role provides direct technical support for desktop systems, phones, and firm applications. Responsibilities include deploying and upgrading hardware, managing patch updates, configuring phones, and assisting with application installations. The specialist will also coordinate equipment moves, support summer associates, track subscriptions and expenses, and serve as a backup for network admin tasks. The position requires strong troubleshooting skills, responsiveness, and the ability to work closely with IT and facilities teams. This position is located in Irvine, CA (4-5 days a week on-site) and the base salary for this position is $105,000 - $112,000.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Hands-on experience troubleshooting desktop systems, printers, and hardware
 - Strong customer service and communication skills; professional and approachable demeanor
 - Familiarity with WSUS, Cisco Voice, and patch management tools
 - Experience deploying and supporting Windows OS and firm-specific applications
 - Ability to manage multiple support requests and prioritize effectively
 - Open to both contract and perm candidates; team is receptive to feedback - Prior experience in a law firm or similar fast-paced, reactive environment
 - Comfortable with last-minute requests and shifting priorities
 - Experience coordinating with facilities and supporting seasonal staff setups
 - Familiarity with phone system programming and deployment

Documenting current copper and fiber connections in network data closets, includingUpdating Excel spreadsheet information on a per closet basisUsing laptop and label printer to create labels for fiber patch panels and fiber cablesNotifying Director of Enterprise Infrastructure of any issues of concern. Light cleanup of debris in network closets Cable management cleanup

Required skills:

Visual acuity to read existing labelsBasic knowledge of Microsoft Office including OneDrive, Teams, Excel, and WordUnderstanding of fiber cabling (single vs multimode), cable connector types (st, sc, lc, mpo, rj45, etc), and possess ability to trace cables which are in use.

Candidate will:

NOT be required to performance any administrative tasks on network equipment, firewalls, or computer systems.Be required to adhere to the GGC dress-code (business casual Mon-Thu, jeans allowed on Friday. No T-shirts allowed. RequirementsSkillRequired / DesiredAmountof ExperienceVisual acuity skillsRequired5YearsMicrosoft Office (Excel, Word) and basic WIndows skillsRequired8YearsUnderstanding of fiber cabling (single vs multimode), cable connector types (st, sc, lc, mpo, rj45, etc)Required3YearsAbility to trace and label cables in a working environmentRequired5Years

Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.