7,822 Computer Support Specialist jobs in the United States

1. Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling, Client for MS networks and internet connectivity.
2. Establishes and maintains user access to the agency networks, directories, files, MS Outlook Web Access and Anasazi client information system.
3. Assess and resolve agency hardware and software issues
4. Respond to the needs and questions of network users concerning connectivity, file access and the operation of various software packages.
5. Assist IT Manager with administrative and/or other duties of the IT department

• A.S. degree in computer technology and 5 years of related work experience or B.S. degree in computer technology and 3 years of related work experience preferred.
• Working knowledge of all MS Windows operating systems and MS Office.

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients' financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function:

Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.

Requirements/Qualifications:

• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes

• Proficient knowledge of basic computer hardware

• Bachelor's degree in field of specialty or equivalent IT Support experience

• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems

• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise

• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels

• Familiar with department policies, processes and procedures

• Consistently treat others with respect and maintain professional attitude and behavior

• Ability to work a variety of shifts

• Ability to safely lift and carry as much as 35 pounds

• Experience working in a team-oriented, collaborative environment

• Highly self-motivated and self-directed

• Organized and detail oriented

• Ability to work in a fast-paced, regulatory, and time sensitive environment

• Ability to triage and identify when escalation is necessary

• Problem solving skills and critical thinking

• Maintain or ability to obtain ITIL foundation certification within 1 year of start date

Duties:

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner

• Attain performance goals set by management for resolving incidents and requests.

• Be logged into the support queue defined hours; provide escalation support and satisfactory customer service

• Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials

• Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management

• Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff

• Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk

• Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed

• Learn and adhere to all D. A. Davidson Companies' policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs

• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.

• Manage time to adhere to SLAs while maintaining service excellence

• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base

• Utilize ITIL best practices

• Use and improve upon existing tools, services, and procedures

• Other duties as assigned

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:

• Medical, Dental and Vision

• Company 401(k)and ESOP contribution

• Generous sick, vacation, and maternity/parental leave

• Paid holidays

• Professional Development Opportunities

• Tuition Reimbursement ($15,000 lifetime cap)

• Charitable gift-matching program

• Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.

D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.

Fedway is New Jersey's leading wine and spirits distributor. Servicing over 7,000 restaurants, clubs, taverns and retail stores in New Jersey. We market products that cover every category of the beverage alcohol industry and represent the world's leading distillers, wineries and importers. Our team of managers, sales agents and customer service representatives are here to ensure that you come first.

Fedway Associates is seeking a Computer Support Specialist to join our Tech Support Team.

This is a full-time position, paid hourly. There are alternating shifts throughout the day with other members of the team. The Computer Support Specialist position is an addition to Fedway's Sales Technology department that focuses on Help Desk support

Duties/Responsibilities:

• Supports both computer hardware and software applications.
• Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.
• Assists users by answering questions and providing support promptly.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
• Records data are required to analyze and track problems to the final solution.
• Prepares and presents reports related to IT problems and help desk activity for management review and action.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Proficient in Microsoft Windows and Microsoft Office
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to nontechnical staff members.
• Confidence to work independently and self-motivated.

• Associates Degree or Technical School/Training
• 2-3 Years prior work experience is required

• Prolonged periods are sitting at a desk and working on a computer.
• Must be able to lift approximately 15 pounds at times.

Benefits Information

This job posting is anticipated to remain open until August 29th, 2025.

Full-time employees will enjoy a competitive benefits package with options for you and your family including:
• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications

Minimum Requirements

• High School Diploma or GED required.
• Bachelor's Degree in Information Systems or related field preferred.
• Three to five (3-5) years experience in Windows or Server network environments.
• Three to five (3-5) years experience providing remote customer support/helpdesk.
• Excellent interpersonal and communication skills with employees and customers at all levels.
• Excellent customer service and troubleshooting skills.
• Working knowledge of past and current versions of MS Windows Desktop Operating System.
• Working knowledge of computer systems to provide troubleshooting and support.
• Working knowledge of networks, and networked printers.
• Flexibility and the ability to adapt to changing priorities.
• Current Driver's License and the ability to safely operate a motor vehicle required for travel.
• Ability to work with computers and the necessary software typically used by the department.
• United States Citizenship required.
• Ability to pass a federal background check and obtain a suitability determination.

• Typical office environment.
• Some travel required.
• Ability to use hands to finger, handle or feel to repair and maintain computer equipment.
• Ability to stoop, kneel, crouch or crawl to repair and maintain computer equipment.
• Ability to reach with hands and arms to repair and maintain computer equipment.
• Ability to lift up to 50 pounds to move computer equipment.
• Clear vision at 20 inches or less and at 20 feet or more, ability to identify and distinguish colors, and the ability to adjust focus to set up and repair computer equipment.
• Must be available 24X7 on a rotating basis to provide customer support.

• Upgrades, repairs and rebuilds laptop and desktop computers as necessary. Administers MS Exchange and Active Directory; sets up new accounts for internal and external customers, and resets passwords when necessary.
• Assists internal customers with all areas of LAN/WAN applications.
• Installs the latest version of MS Windows Desktop Operating System. Downloads patches. Sets up network printers or servers on user desktop computers.
• Responsible for ordering hardware and software for new field offices.
• Visits remote offices as requested to help with issues in the office.
• Responsible for setting up new offices as they open, to make sure they conform to the standards in place.
• Sets up POS printers for remote offices to allow custom applications.
• Creates and maintains all installation instructions for software applications.
• Performs basic troubleshooting of TCP/IP networks when necessary.
• Supports installs, upgrades and repair of Android and IOS devices for upper level management.
• Answers Help Desk phone and logs tickets.
• Performs other duties as assigned.

This job posting is anticipated to remain open until August 29th, 2025.

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

* Paid Time Off

* Paid Holidays

* 401(k) Matching

* Health Insurance

* Vision Insurance

* Life Insurance

* Health Savings Account

* Tuition Reimbursement

* Employee Discount

* Reduced Tuition Rates

* Disability Insurance

* Employee Assistance Program

* 401(k)

* Pet Insurance

* Dental Insurance

* Paid Training

* Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Minimum Requirements

• High School Diploma or GED required.
• Bachelor's Degree in Information Systems or related field preferred.
• Three to five (3-5) years experience in Windows or Server network environments.
• Three to five (3-5) years experience providing remote customer support/helpdesk.
• Excellent interpersonal and communication skills with employees and customers at all levels.
• Excellent customer service and troubleshooting skills.
• Working knowledge of past and current versions of MS Windows Desktop Operating System.
• Working knowledge of computer systems to provide troubleshooting and support.
• Working knowledge of networks, and networked printers.
• Flexibility and the ability to adapt to changing priorities.
• Current Driver's License and the ability to safely operate a motor vehicle required for travel.
• Ability to work with computers and the necessary software typically used by the department.
• United States Citizenship required.
• Ability to pass a federal background check and obtain a suitability determination.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some travel required.
• Ability to use hands to finger, handle or feel to repair and maintain computer equipment.
• Ability to stoop, kneel, crouch or crawl to repair and maintain computer equipment.
• Ability to reach with hands and arms to repair and maintain computer equipment.
• Ability to lift up to 50 pounds to move computer equipment.
• Clear vision at 20 inches or less and at 20 feet or more, ability to identify and distinguish colors, and the ability to adjust focus to set up and repair computer equipment.
• Must be available 24X7 on a rotating basis to provide customer support.

BI Incorporated

Summary

Assists internal and external end-users with computer hardware and software issues, including printers, routers, network, and MS office applications. Provides Tier one support for internal Company business applications, such as Kronos and Good for Enterprise. Refers more complex issues to Systems Administration for Tier two and three support.

Primary Duties and Responsibilities

• Upgrades, repairs and rebuilds laptop and desktop computers as necessary. Administers MS Exchange and Active Directory; sets up new accounts for internal and external customers, and resets passwords when necessary.
• Assists internal customers with all areas of LAN/WAN applications.
• Installs the latest version of MS Windows Desktop Operating System. Downloads patches. Sets up network printers or servers on user desktop computers.
• Responsible for ordering hardware and software for new field offices.
• Visits remote offices as requested to help with issues in the office.
• Responsible for setting up new offices as they open, to make sure they conform to the standards in place.
• Sets up POS printers for remote offices to allow custom applications.
• Creates and maintains all installation instructions for software applications.
• Performs basic troubleshooting of TCP/IP networks when necessary.
• Supports installs, upgrades and repair of Android and IOS devices for upper level management.
• Answers Help Desk phone and logs tickets.
• Performs other duties as assigned.

• Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
• Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
• Manage hardware assets and track via asset management applications.
• Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
• Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
• Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
• Run various diagnostic programs for troubleshooting or monitoring purposes.
• Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
• Collaborates with team members to resolve information technology issues and implement process improvements.
• Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
• Ability for light travel and support to offsite locations.

• 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
• Possess a working knowledge and progressive experience in a Microsoft computer support
• Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
• Familiar with supporting smartphones and other mobile devices
• Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
• Strong interpersonal communication skills both written and verbal
• US Citizen able to pass a government background check.
• Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.

• Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
• Knowledge of assigned hardware and/or software products required.
• Requires working knowledge of personal computers and peripherals.
• Stays up to date technically and applies new knowledge to job.
• Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
• Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Actively looks for ways to help people in the most efficient manner.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Understands the implications of new information for both current and future problem-solving and decision-making

General Summary

Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.

Job Responsibilities

• Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.

• Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.

• Manage hardware assets and track via asset management applications.

• Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.

• Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).

• Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.

• Run various diagnostic programs for troubleshooting or monitoring purposes.

• Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.

• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.

• Collaborates with team members to resolve information technology issues and implement process improvements.

• Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.

• Ability for light travel and support to offsite locations.

Minimum Qualifications

• 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.

• Possess a working knowledge and progressive experience in a Microsoft computer support

• Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment

• Familiar with supporting smartphones and other mobile devices

• Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction

• Strong interpersonal communication skills both written and verbal

• US Citizen able to pass a government background check.

• Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.

Other Job Specific Skills

• Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.

• Knowledge of assigned hardware and/or software products required.

• Requires working knowledge of personal computers and peripherals.

• Stays up to date technically and applies new knowledge to job.

• Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes

• Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Actively looks for ways to help people in the most efficient manner.

• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Understands the implications of new information for both current and future problem-solving and decision-making

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$30 - $30

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

• Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
• Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
• Manage hardware assets and track via asset management applications.
• Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
• Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
• Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
• Run various diagnostic programs for troubleshooting or monitoring purposes.
• Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
• Collaborates with team members to resolve information technology issues and implement process improvements.
• Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
• Ability for light travel and support to offsite locations.

• 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
• Possess a working knowledge and progressive experience in a Microsoft computer support
• Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
• Familiar with supporting smartphones and other mobile devices
• Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
• Strong interpersonal communication skills both written and verbal
• US Citizen able to pass a government background check.
• Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.

• Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
• Knowledge of assigned hardware and/or software products required.
• Requires working knowledge of personal computers and peripherals.
• Stays up to date technically and applies new knowledge to job.
• Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
• Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Actively looks for ways to help people in the most efficient manner.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Understands the implications of new information for both current and future problem-solving and decision-making