108 Computer Support Specialists jobs in San Jose

• Providing first-level technical support and troubleshooting for hardware, software, and network issues.
• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing technical problems and guiding users through step-by-step solutions.
• Escalating complex issues to higher-level support teams when necessary.
• Documenting all support interactions, resolutions, and feedback in the ticketing system.
• Creating and updating knowledge base articles, user guides, and FAQs.
• Assisting with the setup and configuration of user accounts and software.
• Identifying trends in support requests and providing feedback to improve product stability and user experience.
• Staying up-to-date with product updates and new technologies.
• Contributing to a positive and collaborative remote team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
• 2-3 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proficiency in troubleshooting common operating systems (Windows, macOS) and standard office applications.
• Familiarity with networking concepts (TCP/IP, DNS, VPN) and troubleshooting.
• Excellent communication, active listening, and problem-solving skills.
• Strong customer service orientation and patience in dealing with users of varying technical abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk) is required.
• Certifications such as CompTIA A+ or Network+ are advantageous.

Company Overview

ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions. Our mission is to accelerate insights, advance research, and improve patient outcomes in oncology and across life sciences. As a leader in real-world evidence (RWE) and data-driven technology, ConcertAI partners with top pharmaceutical companies, healthcare providers, and research institutions to enhance patient outcomes and streamline clinical research. By leveraging evidence-generation and artificial intelligence, we deliver unparalleled insights into treatment effectiveness, patient care, and disease progression to advance precision medicine and medical innovation.

Within the ConcertAI ecosystem, TeraRecon is a leading innovator in advanced visualization, artificial intelligence (AI), and image analysis solutions for healthcare. With a focus on improving clinical workflows and enhancing diagnostic precision, TeraRecon offers scalable platforms like Intuition and Eureka AI to integrate imaging, data, and AI-driven insights seamlessly. Additionally, CancerLinQ, an oncology-focused platform developed by ASCO and now part of ConcertAI, supports cancer centers and practices in improving care quality and discovery.

Joining ConcertAI means becoming part of a visionary team dedicated to transforming the healthcare landscape. You'll have the opportunity to work on innovative projects that directly impact patient lives, collaborate with some of the brightest minds in the industry, and be at the cutting edge of technological advancements in healthcare. ConcertAI offers a dynamic and inclusive work environment, competitive benefits, and ample opportunities for personal and professional growth. If you're passionate about making a difference in healthcare and excited by the prospect of working with advanced AI and data solutions, ConcertAI is the perfect place for you to thrive and make a lasting impact.

Role Summary

This role is an important member of Customer Support team. We are seeking an Associate Technical Support Specialist with an understanding of Healthcare IT systems and basic computer hardware software knowledge.

Responsibilities

• Assist with answering phones for Tier 0 as required.
• Assist with any impromptu tasks as necessary.
• Provide first line of technical support to customers via phone, email or chat utilizing remote access tools provided by Terarecon.
• Analyze and resolve basic hardware / software issues associated with TeraRecon products running on Windows Workstations and Windows Server Operating Systems.
• Prompt escalation of customer product issues in a timely manner for analysis and further action by higher level of support.
• Ensure follow-up on open cases created by higher level support engineers.
• Contact customers pro-actively to schedule software upgrades.
• Maintain a complete description of the issues and remedial actions taken for resolution of the issue in the case management system.
• Implementing best practices and process improvements while diagnosing problems and thereby determine appropriate follow-up action.
• Adhere to regulatory processes.

Requirements

• Associate degree in a Technical field or B.S. Degree in any field of Engineering preferred or IT support specialist certification
• 12+ months of experience in customer service preferably in healthcare industry is preferred
• Basic computer hardware/software knowledge required.
• Effective communication skills and ability to understand and document customer reported problems accurately.
• Analyze problems using proper logic and reasoning acquired through academic learning.

*This role may require DoD clearance for work with government contracts.

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at or follow us onLinkedIn.Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Learn more about TeraRecon at , or follow us on LinkedIn.

EEO

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Provide advanced technical support for software, hardware, and network issues.
• Diagnose and resolve complex technical problems escalated from Tier 1 and Tier 2 support.
• Communicate effectively with customers, providing clear explanations and solutions.
• Document technical issues, resolutions, and knowledge base articles.
• Collaborate with engineering and development teams to identify and fix bugs.
• Test and implement software updates and patches.
• Train and mentor junior support staff.
• Manage and prioritize multiple support tickets and projects.
• Contribute to the improvement of support processes and tools.
• Maintain high levels of customer satisfaction.

• 5+ years of experience in technical support, preferably in a Tier 3 role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux), network infrastructure, and common applications.
• Experience with scripting or programming languages is a plus.
• Excellent analytical and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are preferred.
• Associate's or Bachelor's degree in a technical field or equivalent experience.

• Location: San Jose, CA
• Schedule: Monday - Friday
• Shift: 8:00 am to 5:00 pm

• Understand Ro Health's business
• Develop and manage advertising campaigns
• Assist with filtering incoming calls
• Manage healthcare providers
• Staff and schedule healthcare providers
• Build rapport with prospective clients
• Manage provider payroll and timesheets
• Assist with provider retention
• Collaborate on new initiatives for growth
• Run various monthly and weekly audits
• Operate at all times with a high level of honesty and integrity

• Bachelor's Degree (Required)

• $22/hr
• Quarterly Bonuses!
• Benefits: Medical, Dental, Vision
• PTO: 15 Days PTO + 2 Floating Holidays + 7 Paid Holidays (24 Paid Days Off)
• 401k: Vanguard 401k with 4% Employer Match

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday

• Engage Augment customers via email every day, owning each support case end-to-end-from first inquiry to final resolution.
• Diagnose and troubleshoot issues, providing clear step-by-step solutions
• Escalate complex technical problems to appropriate teams while maintaining ownership of customer communication
• Stay up-to-date with product updates to provide accurate information to customers
• Create compelling help-center content (articles, videos, tutorials) that scales support impact as well as internal runbooks of processes.
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements

• 2+ years in customer-support-ideally with expertise in SaaS or subscriptions
• Experience with help-desk/CRM tools (e.g., Salesforce, Zendesk, Pylon) and billing platforms (e.g. Stripe, Orb)
• Anomaly detection superpowers - you catch usage patterns and billing irregularities that others miss, turning potential problems into proactive wins
• Communication excellence - you translate complex technical concepts into clear, actionable guidance that empowers users
• Proven organizational excellence and a customer-centric mindset.
• Bias for action, driven by results-you spot opportunities, speak up, and relentlessly champion the customer's best interests.
• AI enthusiasm - genuine excitement about AIs potential to revolutionize how developers work

• Flexible work hours
• Competitive salary & equity
• Tools stipend
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Unlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chair
• Numerous company social events

• Provide technical support to Apple employees and contractors in person
• Provide high level of customer service and professionalism in accordance with Apple policies, practices, nd expectations
• Diagnose and troubleshoot technical issues according to Apple expectations
• Document issues, troubleshooting steps, and resolutions in ticketing system
• dvocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
• Escalate unresolved complex issues to appropriate support teams

• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
• Excellent English-language oral and written communication skills
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
• bility to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture
• Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and pple TV
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system

Amentum is seeking an Administrative and Technical Support Specialist . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks.

Work location for this position will be in Fremont, CA

Responsibilities:

• Records and file management

• Employee in- and out-processing

• Assist in managing DOD, DSS, and local office policies and programs

• Support the field office chief in scheduling

• Correspondence drafting and routing

• Travel planning (Defense Travel System (DTS)

• Conference room coordination

• Office equipment and supply inventory maintenance

• Government timecard program (DAI) management

• Receipt and routing of office mail/correspondence

• Management of task management (CATMS) system

• Assist in execution of office training program

• Responsible for inputting and managing data bases as directed

Requirements:

• Active secret clearance required

• High School Diploma or equivalent

• Two years of administrative experience

• all personnel shall have superior oral and written communication skills, as well as a good command of the English language.

Preferred:

• Intermediate to high proficiency in Microsoft applications, particularly Word, Excel, and Outlook

• Familiarity with the Defense Travel System and timekeeping management programs a plus

Work location for this position will be in Fremont, CA

Compensation and Benefits:

HIRING HOURLY RANGE: $21.64-$24.04 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.)

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

Join to apply for the Product Support Specialist role at Datacor, Inc.

Join to apply for the Product Support Specialist role at Datacor, Inc.

About Us

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers most difficult problems.

About Us

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

The Role

We're looking for a high-energy, customer service-minded, tech savvy Product Support Specialist to become part of our Customer Support Team. Our Product Support Specialists are the face of Datacor for our customers. We take customer support seriously - we provide our customers with friendly, thorough and knowledgeable customer service, beginning to end. This begins with you. At a high level, your responsibilities will be to understand our customers needs and help them use our software to solve their problems, from issue identification to troubleshooting to resolution. This role is technical in nature and requires research, analytical and database skills.

Responsibilities

• Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
• Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
• Technical Documentation: Help create, contribute to, and maintain technical documentation.
• Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.
  
  

• 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
• Strong research skills to collect information, troubleshoot and document issues
• Minimum intermediate working knowledge of Microsoft Office Excel
• Experience in Customer Support, Technical Support, and Project Management
• Excellent verbal and written communication
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Previous experience in Software as a Service (SAAS)

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Software Development

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