What Jobs are available for Computer Support Specialists in San Jose?

Our client is seeking a highly experienced and customer-centric Senior Technical Support Specialist to join their dedicated support team. This role is essential in providing advanced technical assistance to users experiencing complex issues with our client's software products and services. You will be responsible for diagnosing and resolving intricate technical problems, guiding users through troubleshooting steps, and documenting solutions for our knowledge base. The ideal candidate will possess a deep understanding of software systems, network configurations, and common IT issues. You must have excellent problem-solving abilities, strong communication skills, and a passion for helping customers succeed. This position offers the flexibility of a remote work arrangement.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, resolving complex software and hardware issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently and effectively, escalating issues to engineering teams when necessary.
• Guide users through step-by-step solutions, ensuring clear communication and customer satisfaction.
• Document technical issues, solutions, and procedures for internal knowledge base and customer self-help resources.
• Identify recurring technical issues and provide feedback to product development and quality assurance teams for continuous improvement.
• Contribute to the development and maintenance of technical support documentation and training materials.
• Assist in training and mentoring junior support staff.
• Stay up-to-date with product updates, new features, and industry best practices.
• Manage and prioritize a queue of support tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
• Gather customer feedback and insights to help improve product usability and support processes.
• Collaborate with cross-functional teams, including engineering, sales, and customer success, to ensure a seamless customer experience.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or IT support roles.
• Proven expertise in troubleshooting complex software, operating systems, and network issues.
• Strong understanding of common IT protocols, hardware, and software.
• Excellent diagnostic and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to work independently, manage time effectively, and handle stressful situations calmly.
• Customer-focused mindset with a commitment to providing outstanding service.
• Experience in SaaS support or a related field is a plus.

This remote position offers a great opportunity for a skilled Technical Support Specialist to join a growing company. Work from anywhere in the US and make a difference in our customer's experience.

Our client is a rapidly growing technology company specializing in innovative software solutions. We are looking for an experienced Senior Technical Support Specialist to join our fully remote customer success team. This role is critical in providing expert-level technical assistance and troubleshooting to our diverse client base, ensuring their seamless adoption and utilization of our products. You will be responsible for resolving complex technical issues, escalating problems when necessary, and contributing to the knowledge base with detailed solutions and best practices. The ideal candidate possesses exceptional problem-solving skills, a deep understanding of software applications, and a passion for delivering outstanding customer service in a remote setting.

Responsibilities:

• Provide high-level technical support and troubleshooting for software products via phone, email, and chat.
• Analyze, diagnose, and resolve complex technical issues reported by customers, ensuring timely and effective solutions.
• Escalate unresolved issues to engineering or development teams, providing detailed documentation and clear problem descriptions.
• Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Conduct remote training sessions for customers on product features and best practices.
• Identify recurring issues and provide feedback to product development teams for improvement.
• Monitor customer support trends and proactively identify potential problems.
• Collaborate with cross-functional teams, including sales, engineering, and product management, to ensure customer satisfaction.
• Assist in the onboarding process for new customers, providing initial setup guidance and support.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, helpdesk, or a similar customer-facing technical role.
• Proficiency in diagnosing and resolving software-related issues across various operating systems.
• Strong understanding of cloud-based applications and CRM systems.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience creating technical documentation and knowledge base content.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Familiarity with scripting languages (e.g., Python, SQL) is a plus.
• A passion for customer service and ensuring user success.

As a fully remote role, you will have the autonomy to manage your workday effectively and contribute to our global customer base from your home office. We offer a competitive compensation package and a dynamic work environment that encourages growth and innovation.

Our client, a rapidly growing technology company specializing in cloud-based enterprise solutions, is seeking a highly skilled Senior Technical Support Specialist to join their dynamic team in San Jose, California, US . This role provides essential support to our client's diverse customer base, ensuring seamless operation and maximum satisfaction with their innovative software products. The Senior Technical Support Specialist will be responsible for troubleshooting complex technical issues, diagnosing root causes, and implementing effective solutions across a wide range of hardware and software environments. This includes managing incoming support requests via phone, email, and ticketing systems, providing detailed technical explanations, and escalating critical issues to appropriate engineering teams when necessary. You will also play a key role in developing and maintaining comprehensive knowledge base articles, technical documentation, and user guides to empower customers and reduce support volume. This position requires deep expertise in network protocols, operating systems (Windows, macOS, Linux), cloud infrastructure (AWS, Azure), and common enterprise applications. A strong understanding of database technologies (SQL, NoSQL) and scripting languages (Python, Bash) is highly advantageous. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with a minimum of 5 years of experience in a technical support or systems administration role, preferably within the SaaS industry. Exceptional problem-solving skills, a customer-centric mindset, and the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences are essential. You should be adept at managing high-pressure situations, prioritizing tasks effectively, and working collaboratively within a team environment. This role offers a significant opportunity to influence product development through customer feedback and contribute to the overall success of our client's support operations. The position is based at our client's modern offices in San Jose, California, US , with a hybrid work model.

Our client, a rapidly growing software company, is seeking a highly skilled and customer-focused Senior Technical Support Specialist. This role is critical to ensuring our users receive exceptional support and can maximize their use of our innovative platform. While the company has an office in San Jose, California , this particular position is fully remote, allowing you to provide world-class support from anywhere. You will be responsible for troubleshooting complex technical issues, providing expert guidance, and escalating unresolved problems to engineering teams. The ideal candidate has a deep understanding of software applications, operating systems, and network troubleshooting, coupled with outstanding communication and problem-solving skills. You will manage customer inquiries via phone, email, and chat, documenting all interactions meticulously. This position requires a proactive approach to identifying common issues, developing knowledge base articles, and contributing to product improvement by relaying user feedback to the product development team. Join a collaborative and supportive team dedicated to customer success.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex software and hardware issues.
• Diagnose and identify root causes of technical problems.
• Escalate critical issues to engineering and development teams with detailed information.
• Document all customer interactions and resolutions in the CRM system.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in the training and mentoring of junior support staff.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure a high level of customer satisfaction through timely and effective support.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in technical support or a related IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with ticketing systems and CRM software.
• Outstanding written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience working in a remote support environment is highly desirable.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

This role offers a competitive salary, excellent benefits, and the opportunity to grow within a dynamic and supportive company. Become a vital part of our customer success team and make a difference.

Our client is a rapidly expanding technology firm looking for a dedicated and customer-focused Remote Technical Support Specialist to join their dispersed support team. This position is entirely remote, offering you the flexibility to work from anywhere within the US. You will be the first point of contact for customers experiencing technical difficulties with our client's innovative software products. Your primary goal will be to provide timely, effective, and empathetic technical assistance, ensuring a positive customer experience and rapid resolution of issues.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing first-level technical support for software and hardware issues.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Escalate complex issues to higher-level support teams or development when necessary, providing clear documentation.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
• Develop and update technical documentation, knowledge base articles, and FAQs to empower users and support staff.
• Identify recurring issues and provide feedback to the product and engineering teams for continuous improvement.
• Assist in onboarding new customers by guiding them through initial setup and basic usage.
• Stay current with product updates, features, and common troubleshooting techniques.
• Contribute to a positive and collaborative remote team environment.

Required Qualifications:

• Proven experience in a technical support, helpdesk, or customer service role, preferably in a software environment.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Exceptional communication, active listening, and interpersonal skills.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• High-speed internet connection and a dedicated, quiet workspace.
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and customer-centric attitude.

This remote-first role is perfect for individuals who thrive in a flexible work environment and are passionate about helping others succeed with technology. Join a supportive team dedicated to exceptional customer service.

Our client is looking for an experienced Senior Technical Support Specialist to join their remote-first Customer Service & Helpdesk team. This position is fully remote, allowing you to work from any location within the US. You will be the primary point of contact for advanced technical issues, providing exceptional support to clients experiencing complex software or hardware problems. Your role will involve troubleshooting, diagnosing, and resolving intricate technical challenges, as well as documenting solutions and contributing to the knowledge base. This role is critical in ensuring high levels of customer satisfaction and product usability.

Responsibilities:

• Provide expert-level technical support to customers via phone, email, and chat for complex issues.
• Diagnose and resolve advanced hardware, software, and network-related problems.
• Escalate unresolved issues to appropriate engineering or development teams, providing detailed troubleshooting information.
• Create and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Train and mentor junior support staff on troubleshooting techniques and product knowledge.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Manage and prioritize a high volume of support requests, ensuring timely resolution.
• Develop and implement proactive solutions to prevent recurring technical problems.
• Contribute to the continuous improvement of support processes and customer service standards.
• Participate in user acceptance testing for new product releases.
• Handle customer escalations with professionalism and empathy.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in technical support, helpdesk, or IT support roles.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
• Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk).
• Excellent diagnostic, problem-solving, and analytical skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively in a fully remote capacity.
• Experience troubleshooting complex enterprise-level software or hardware issues is highly preferred.

**Description**
Wear sensor equipment to guide the robot through human-like motions
Collect high-quality motion data used to train AI models
Flag any issues or bugs during collection and share daily feedback with the team
Maintain a safe and organized workspace during all operations
**Skills**
computer skills, data entry, testing, Production, microsoft office
**Top Skills Details**
computer skills,data entry,testing
**Additional Skills & Qualifications**
Familiarity with electronics and computer systems
Excellent physical coordination, spatial awareness, and focus
Embrace constructive feedback and strive for constant improvement
Thrive in a fast paced environment
**Experience Level**
Entry Level
**Pay and Benefits**
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully onsite position in San Jose,CA.
**Application Deadline**
This position is anticipated to close on Nov 5, 2025.
**About Aerotek:**
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Field Representative II, Print Support** **Position Profile**
Responsible for the daily support of assigned RICOH-managed devices within the customer's fleet.
Responds to customer requests for technical support and training, with a strong focus on customer service.
Handles consumable replenishment (toner, labels, paper, etc.) and facilitates service and supply requests.
Performs basic end-user device maintenance tasks and escalates service problems as needed.
May also manage printer hardware procurement and on-site parts/consumables inventory.
**Job Duties and Responsibilities**
+ Ensure service level agreements (SLAs) between customer and RICOH are achieved.
+ Monitor device service and supply alerts daily; respond to and resolve service requests to maintain device availability.
+ Maintain accurate asset list and device locations using printer fleet tools and databases.
+ Support fleet optimization by identifying over/under-utilized or frequently serviced devices.
+ Respond to customer support requests promptly and professionally; escalate issues when necessary.
+ Follow the IMACD process, coordinate tasks, and communicate status updates in a timely manner.
+ Maintain adequate supplies inventory based on device volume requirements.
+ Order supplies and maintain appropriate PAR (Periodic Automatic Replacement) levels.
+ Monitor and return unused/excess RICOH-owned supplies as needed.
+ Document and report all fleet meter reads.
+ Provide training on RICOH equipment and features to end users and team members.
+ Aid in mapping devices and training team members on equipment use.
+ Use support resources to minimize field service dispatch; escalate to Level 2 support when needed.
+ Proactively communicate problem resolution status to customers.
+ Provide remote access support and document troubleshooting steps.
+ Assist with hot swap tasks to maintain user experience.
+ Move desktop printers only with approval through the SR process.
+ Manage on-site hardware inventory and printer procurement.
+ Manage hot swap inventory and support inventory/implementation efforts.
+ Complete all administrative tasks accurately and on time.
+ Maintain a professional appearance and positive demeanor.
+ Perform other duties as assigned.
**Qualifications (Education, Experience, and Certifications)**
+ High School Diploma (or equivalent); additional education preferred.
+ Experience in IT Help Desk Support (application and hardware).
+ Technical training and certifications (e.g., HP Certifications).
+ Completion of Ricoh Learning Institute courseware within the specified timeframe.
**Knowledge, Skills, and Abilities**
+ Excellent customer service and follow-up skills.
+ Strong communication and interpersonal skills.
+ Good project management and task prioritization abilities.
+ Solid technical knowledge of networked/site-specific printers and company products.
+ Methodical approach to problem-solving.
**Working Conditions, Mental and Physical Demands**
+ Typically works in an office environment with standard lighting, ventilation, and noise levels.
+ Requires internal contact with departments and external contact with customers, vendors, etc.
+ Work assignments are varied; may require developing new solutions.
+ Modest physical effort required: walking, standing, bending, lifting up to 50 lbs.
+ Requires moderate dexterity and regular use of basic tools (e.g., calculator, keyboard, hand tools).
**Note:** The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Our client is seeking a compassionate and dedicated Community Support Specialist to join their team in the vibrant city of San Jose, California . This role is pivotal in delivering essential support services to individuals and families within the community. The ideal candidate will possess a strong understanding of social services, a commitment to fostering well-being, and the ability to navigate complex client needs with empathy and professionalism.

Responsibilities will include conducting client assessments to identify needs and develop personalized support plans. You will be responsible for connecting clients with appropriate resources, such as housing assistance, mental health services, and employment opportunities. This role also involves advocating for clients' rights and needs within various systems and agencies. Regular case management, including detailed record-keeping and progress monitoring, is a critical component of this position. You will also play a role in organizing and facilitating community outreach programs and workshops aimed at improving social welfare and providing education on available resources.

The successful candidate will have excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse populations. Strong problem-solving abilities and a proactive approach to addressing challenges are essential. Familiarity with local social service networks and government programs is highly desirable. A bachelor's degree in Social Work, Psychology, Sociology, or a related field is preferred, although equivalent work experience will be considered. Experience in case management or direct client support within a community setting is a significant advantage.

This is a hybrid role, offering a blend of in-office collaboration and remote flexibility. You will have the opportunity to make a tangible difference in the lives of those in need, contributing to a stronger and more supportive community. If you are passionate about social impact and possess the skills to empower others, we encourage you to apply. This position offers competitive compensation and benefits, along with opportunities for professional development and growth within a respected organization dedicated to community service.