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Job Description

Are you passionate about delivering exceptional customer experiences? Modagrafics in Wheeling, IL, is seeking a Customer Service Representative. This role focuses on large-format printing and graphics.

Salary: Competitive range of $50,000 - $5,000, based on experience.

Key responsibilities include providing top-tier client service. Cultivate strong client connections and deliver customized solutions. Comprehend customer requirements and deliver unparalleled assistance. Elevate brand image and surpass expectations.

50,000 - 55,000 yearly

• Communicate effectively with clients, ensuring they are informed about order timelines and progress
• Coordinate off-site installation teams with clients located across the country
• Engage in cold-calling activities with both existing clients and potential new clients
• Manage client expectations
• Provide support to the sales team to enhance customer satisfaction and drive sales

• At least 2 years of proven customer service experience required
• Excellent oral and written communication abilities are a must
• Must be adept at multitasking and prioritizing tasks in a fast-paced setting
• Email and phone communication skills
• Familiarity with printing and graphics is essential
• A bachelor's degree is preferred

Combine strategic management with advanced production technology, nationwide installation capabilities, and simplified logistics for custom ordering, and you’ve got a very specialized source for fleet and OEM branding: Modagrafics.

Join to apply for the Client Relations Coordinator role at Anchor Loans

Join to apply for the Client Relations Coordinator role at Anchor Loans

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Why Anchor Loans?

Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.

Why Anchor Loans?

Anchor Loans is one of several operating companies owned by Pretium Partners (+$0B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.

Anchor Loans, established in 1998, is the nations leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass 10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.

Position Summary

Anchor Loans is looking for Client Relations Coordinators who are passionate about the customer experience and want to learn about business purpose lending. No Lending Experience is required. A successful Client Relations Coordinator has a strong appetite to learn, is motivated by getting a deal done and can seamlessly toggle between relationship management and deal analysis. This role can be stepping stone to an Account Executive (sales/originations), and the ideal candidate is motivated to watch, listen, learn and build the Anchor brand and influence the upward trajectory of Sales Activity. Add a shot of enthusiasm and passion for the job and youll be our ideal candidate. Experience as a loan officer assistant or processing experience is a plus, but not required.

Essential Duties & Responsibilities

• Support a Sr. Account Executive (AE) in sizing, documenting and getting a loan closed
• Identify new customers and lending opportunities with property investors, and/or referral partners like brokers, realtors, buildings and other referral sources
• Primary focus on supporting originators, building and strengthening relationships with property investors, brokers and real estate agents from a variety of sources including company leads, referrals, industry events, etc
• Manage lead through loan activities in the CRM, on behalf of the Sr. AE, including scoping, marketing and lead segmentation activities
• Evaluate all transactions using standardized tools to size the deal(s), create quotes and terms sheets
• Collaborate with the Sales and Marketing teams to identify all potential business sources working towards the goal of meeting monthly loan volume goals
• Pre-qualify loan packages when borrowers or brokers require assistance
• Work directly with potential borrowers to obtain initial documentation
• Monitor pipeline reports to determine status of all loans and act to alleviate any potential problems
• Be a Brand Ambassador by supporting Account Executives with social like blog posting, online posts and re-posts and marketing strategies to be in front of your current and future customer bases
• Maintain constant and transparent dialogue with customers to keep them informed of status on submitted loans
• Learn all the operations and credit functions creating strong partnerships with Processing, Valuations, Construction and Underwriting Department Leaders; provide overall loan pipeline prioritization and identify inter department roadblocks
• Performing related duties and special projects as assigned
  
  

• Strong work ethic and willingness to take initiative
• High level of organization and detail-orientation, a must
• Advanced problem-solving and analysis skills
• Healthy mix of innovation and resourcefulness ability to handle pressure, balance personal resourcefulness and individual drive in a team-based environment
• Demonstrated experience with social media platforms, such as LinkedIn, Facebook, Twitter, and Instagram, a plus
• Excellent communication; superior oral and written skills
• Strong knowledge of spreadsheets, databases and presentation software
• Ability to work independently and with a team to meet deadlines, always with a good attitude and focus on getting it done
• Proficient in Microsoft Office, with aptitude to learn new software and systems
  
  

• Bachelors degree in accounting, marketing or finance
  
  

• Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance
• Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits
• Highly competitive performance bonus
• 401(k) retirement program with employer match
• Tuition reimbursement toward professional development
• Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons
• Onsite gym (Thousand Oaks only)
• 12 Paid Holidays
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Marketing and Sales

Referrals increase your chances of interviewing at Anchor Loans by 2x

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PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

With a 'One Team' mentality, you will be the head of coordination for all marketing efforts and all sales and marketing initiatives. We're looking for someone social enough to define the relationship with our clients as one that is trustworthy and reliable. We want to leave every encounter with the hopes that if they ever need our services their calling a capable friend, someone to rely on. This position connects directly with your ability to be personable, build strong relationships, and encourage comfortable encounters with our business. As we grow, we look to you to be our direct contact with property managers, local municipalities and real-estate agents. Reaching out to new areas of potential business to build relations should be of high priority. You will develop and implement an annual agent relationship plan, which promotes our restoration services and encompasses diverse customer base. The annual marketing plan is effectively executed, resulting in annual sales revenue goals, building of brand awareness, an increase in new customers, and expansion of diverse markets. As sales goals are achieved there is potential for large personal commissions, a company vehicle, bonuses and more. We will exceed all Customer expectations, no exceptions.

Responsibilities:

• Develop and manage marketing tasks and relationships unique to PuroClean's customers and clients that builds brand awareness.
• Generate revenue through effective PuroClean promotion to clientele regarding our specific work skill set such as: water, fire, mold and biohazard mitigation, both commercial and residential.
• Maintain relations and frequent personal communication provide lunch and learns as well as encourage and plan continued education classes to our agents.
• Monitor customer satisfaction by conducting follow-up phone calls and visits ensuring frequent check ins on referral work.
• Share our family values from our workplace to theirs, appeal to their needs by showing confidence in your company and assurance that we work on a 'one team, servant-based relationship' to go above and beyond helping please our agents and customers.

Qualifications:

• A natural extroverted personality willing to make the personal relations needed. Ability to identify and maximize opportunities for referrals and business relationships.
• Ability to communicate clearly and effectively with genuine interest in your clients. Asking open ended questions for beneficial conversations and delivering a clear 'brand message' for PuroClean.
• Comfortable setting up appointments and events and seeing approximately 50+ offices or locations weekly.
• Excellent organizational skills.
• Respect for safety and brand identity guidelines. Ability to present yourself professionally and with integrity in a client-representative setting.
• Life experience and a natural acumen for getting to know professionals in the field.
• A great driving record.

Benefits:

• Learn and develop new professional marketing and communicational skills in a fast-paced environment.
• Satisfaction of helping serve people in their time of need.
• Competitive pay, job commissions and bonuses.
• Flexible/make your own hours.
• Join the family we've created here at PuroClean and with the almost 300 agents, businesses and clients we serve.

Job DetailsJob LocationJamestown, NCPosition TypeFull TimeDescriptionJob PurposeAnswer all incoming calls from customers, answer inquiries and questions. Consistently provide all customers with an excellent experience and facilitate appointment setting and transfer custom quote requests.Essential Functions and ResponsibilitiesAnswer all incoming general phone sales calls.Handle customer inquiries both by phone and email.Provide customers with product and service information.Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.Enter and analyze CRM data.Follow up with customers after their FLS Experience; generate referrals.Track, monitor & report conversions of all digital leads/digital phone calls.Update job knowledge by participating in educational opportunities & vendor trainings.The job duties are not limited to the items as described above, duties can be added or changed at any given time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.Working ConditionsThis job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.QualificationsRequired Education and ExperienceHigh School Diploma and three years working in a customer service oriented role. Preferred Education and ExperienceBachelor's Degree.Three years in a Customer Service environment that is phone based.