26,525 Concierge Staff jobs in the United States

Facility Name: Jackson Memorial Hospital - Guest Services

Facility Address: 1611 NW 12 Ave., Miami, FL 33136

Shift details: Full-Time Evening, 2:00pm-10:30pm, M, T, W, T, and Sat, Sun

Miami, FL Full-Time Guest Services

Summary

The Guest Services Concierge represents the hospital to the community at large. They welcome customers to the Medical Center providing directions and non-medical translations as necessary. They also ensure that patients, family members, visitors and employees are treated in an efficient and professional manner, with the utmost respect and courtesy. Responsibilities may vary based on assigned area and will include the operation of standard office equipment for which no previous training is required. May support during any visit or admission to the hospital of pre-designated patients, and all pre-visit / post-visit support and arrangements. This position acts in a confidential capacity to assist or aid department management.

Responsibilities

Provide excellent customer service by resolving concerns or working as a liaison with other JHS employees as necessary. Greets visitors and patients to the Medical Center. Translates and offers visitors directions to patient rooms, clinics and offices, and other general information as needed. Interacts effectively and compassionately with patients, surgeons, families, visitors and co-workers. May check with management and Team Leaders regarding updates, room changes, discharged patients, surgical patients & the locations where families have been accommodated based on assigned area. Appropriately and accurately utilizes the JACKS / Cerner system for retrieving patient information. Assist in transporting patients arriving for an appointment by wheelchair as needed. Function as a receptionist for Guest Services, which may include not but limit to assists clinical teams in registering new patients for appointments. Act as a liaison for guests and in-office coordinator. May coordinate the weekend and Holiday calendar to ensure adequate coverage based on the assigned area. Maintains the log with identified family/guests for facilitating communication between staff and patient family/guests. Incumbent working at MTI may require to: review daily admissions of domestic and international patients and keeps a record of monthly, pre-scheduled, ER or transfer cases that were relayed by referrals or by management; goes over the surgical & pre- patients on calendar with the Team Leaders of the morning shifts; and read Cerner/OTTR reports from the previous night, ensuring that follow ups were completed and checking for additional follow ups that may need to be addressed with the clinical team based on assigned area. Perform other duties as assigned based on area including but not limited to providing coverage for the service desk and referral desk. Responsible for answering and appropriately forwarding all incoming calls. Takes accurate messages providing name, telephone number, time of call and appropriate information. May assist in setting up training classes for new hires and conducts training accordingly to ensure high level patient satisfaction as needed. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Experience

Generally, requires 1 to 3 years of related experience.

Education

High school diploma is required. Bachelor's degree is strongly preferred.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Bilingual preferred.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Unit Specific Credential

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast-paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

• Leading and managing the concierge and guest services team.
• Ensuring the highest standards of guest service and satisfaction.
• Handling and resolving guest inquiries and complaints effectively.
• Providing expert recommendations on local attractions, dining, and activities.
• Coordinating guest transportation, tours, and special requests.
• Developing and maintaining strong relationships with local businesses and service providers.
• Implementing and enforcing guest service protocols and training programs.
• Managing departmental budget and staff scheduling.
• Monitoring guest feedback and implementing service improvements.
• Staying updated on local events and venue information.

• Minimum of 7 years of experience in luxury hotel guest services or concierge roles, with at least 3 years in a supervisory or management capacity.
• Extensive knowledge of Indianapolis and surrounding areas.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and concierge software.
• Ability to remain calm and professional under pressure.
• A proactive approach to anticipating guest needs.
• Flexibility to work varied shifts, including weekends and holidays.

We're committed to bringing passion and customer focus to the business.

Department:
Volunteer & Guest Services

Temporary October 27, 2025 through January 19, 2026

This position is responsible for ensuring the smooth and efficient operation of the Information Desk by supervising volunteers and providing assistance to the community, patients, and visitors beyond the scope of volunteer staff, demonstrating a commitment to excellent customer service.

• Ensure all guests are greeted cordially in a warm, hospitable manner.
• Answer questions and give information and directions to guests.
• Oversee delivery of patient mail and flowers, ensuring timely delivery and documentation.
• Print daily meeting schedule and demonstrate knowledge of hospital events and locations.
• Provide information for surgery families when volunteers are unavailable to provide the service.
• Follow up with appropriate departments when questions or concerns arise. Provide information regarding local services (i.e. hotels, restaurants, taxi service, support agencies).
• Collaborate with Patient Relations Manager to meet hospital service standards and implement customer service training for Information Service volunteers.
• Collaborate with Safety/Security to identify and quickly report disturbances and unusual situations, including suspicious persons.
• Assist with ensuring the Meditation Room and Whitney Lobby are available for guests, as appropriate.
• Provide accurate information regarding hospital operations, policies, and procedures.
• Be familiar with all departments and services provided by the healthcare system and communicate changes to the Information Service volunteers in a timely and effective manner.
• Work with volunteers from the Service League, Career Pathway Program, and various agencies to ensure they are able to successfully complete all position requirements and/or learning objectives related to the Information and Wayfinder Services.
• Provide an atmosphere of cooperation, compassion, and confidentiality for hospital staff, patients, and volunteers.
• Utilize the skills and abilities of volunteers to meet the needs of the hospital while providing a meaningful experience for each volunteer.
• Communicate volunteer staffing issues to Director.
• Maintain a proactive approach to meeting the needs of our guests, staff, and volunteers and keep Director apprised of changes and concerns.
• Support effective operations through proper orienting, training, evaluating, and coaching of Information Service volunteers as needed to ensure continuity of quality services and compliance with applicable laws and regulations.
• Troubleshoot issues, concerns, and situations presented at the information desk using effective problem solving and conflict management skills, including the ability to refer unusual situations to Director, Administrative Supervisor, or Security and diffuse a situation until appropriate help can respond.
• Troubleshoot computer problems at Information Desk, Service League Office, Sign-In Computer, and in the Gift Shop.
• Submit work orders using Order Entry for lobby maintenance needs. Monitor Wayfinder activities using BedTracker software to assist in redirecting workflow or recommending staffing model changes to best meet hospital needs based on peak activity levels.
• Accept and perform other related duties and responsibilities upon request.

Education: Requires a minimum of a high school diploma or GED.

Certification: New hires/transfers must pass the Bilingual Fluency Assessment for Clinicians with a rating of "competent" in the overall section and "competent" rating of 85% or greater in Spanish Fluency prior to hire or transfer.

Experience: Community interpretation experience.

Pay Range: The hourly rate for this position is $30.17 - $36.20. The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:
• Union: Non-Affiliated

• Work Shift: Variable

• FTE: 0.6

• Scheduled Hours: 24

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Job Specifications:

• Starting Wage: $20.00/hr - $2.48/hr

• Employment Type: Winter Seasonal 2025/2026

• Shift Type: Part Time hours available

• Housing Availability: No

Job Responsibilities:

• Deliver Legendary Guest Service: Greet and assist guests with a friendly and professional demeanor.
• Lounge Operations: Maintain a clean and organized lounge environment. Replenish food and beverages area, adhering to all safety and sanitation standards. Taking note of any low stock and alerting Lounge Concierge.
• Equipment Handling: Assist guests with ski/snowboard equipment, including buckling boots and carrying gear.
• Guest Relations: Resolve guest issues promptly and foster strong relationships with guests. Directing any product purchase inquiries to the Lounge Concierge.
• Teamwork: Collaborate and assist the Ambassador Team with ski valet.
• Operational Coordination: Assist in managing locker cleanliness, locker assignments, equipment deliveries and returns, boot drying allocation and guest arrival information.
  

Job Requirements:

• High School diploma or equivalent – required
• Some college experience – preferred
• Prior guest service experience – required
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) – required
• English required. Can professionally communicate verbally and in writing - required
• Valid, active driver's license -- can pass MRV check – preferred
• Ability to lift and transport 30 pounds - required
• Must be able to work the whole season, to include scheduled Sundays and holidays - required
• Adherence to Presentation Policy – required
• Demonstrates attention to detail – required

Preferred:

• At least one year of high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality.

The expected pay range is $20.00/hr - $2 .48/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID
Reference Date: 07/17/2025
Job Code Function: Concierge

Position: Front Desk Concierge / Security Guard

We are now hiring Front Desk Concierges / Security Guard . All Guards will be required to sign visitors in the building, protects guests, property, and valuable items from potential threats like theft, vandalism, and terrorism. Uniforms will be included. No experience is required. All applicants will be considered. All applicants must have a NYS Identification or must be willing to obtain one before hire.

Responsibility and Job Description Include:

• Protecting property

  Security guards ensure the security of buildings, gates, fences, and assets - p atroling the property on foot and maintain order.  

• Enforce rules

  Security guards enforce rules and regulations on the property; c ontrolling access points, permit or refuse entry, and direct traffic.  

• Deter criminal activity

  You will be trained to detect suspicious activity and respond effectively,  investigating incidents and take appropriate action.  

• Monitor surveillance

  Some security guards will be assigned to monitor surveillance cameras or alarms;   controlling and monitor surveillance equipment.  

• Complete reports

  You will be required to complete daily reports that include observations, surveillance footage, and signatures.  

• Interact with people

  Security guards are often the first person people interact with when they visit a facility. You  should be friendly and professional, and able to interact with diverse groups of people.  

Security guards should have the following skills and abilities:  

• Physical fitness :  You  should be able to stand, walk, and respond quickly to emergencies for extended periods.  

• Communication :  You  should have strong verbal and written communication skills.  

• Attention to detail :  You  should have excellent observational skills and attention to detail.  

• Problem-solving :  You  should be able to make swift, informed decisions during incidents or emergencies.  

• Technical proficiency :  You  should be skilled in operating various surveillance equipment, alarm systems, and basic computer applications.