716 Conference jobs in the United States

Overview

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking aConference Services Managerfor the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

The Conference Services Manager will be responsible for planning, upselling, and delivering group programs with high service standards, operational efficiency, and optimal guest satisfaction

Responsibilities

• Proactively plan, detail, and execute group sales bookings.

• Maximize group revenue contributions through aggressive up-selling techniques.

• Exceed annual banquet revenue goals and contribution per group room night.

• Proactively encourage meeting planners to complete the online survey and assist with achieving the department’s overall satisfaction scores.

• Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.

• Along with the Catering and Conference Services Department, create profitable menus.

• Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.

• Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group’s entire stay at the resort.

• On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.

• Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.).

• Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.

• Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand.

• Other duties as assigned by Director of Sales and Marketing and/or Director of Conference Services.

Qualifications

• College degree; hospitality degree and/or CMP preferred

• Working knowledge of a hotel or resort.

• 2-3 years previous experience in Conference Services role.

• Highly developed communication and organization skills.

• Ability to multi-task, work under pressure, and meet tight deadlines

• Familiarity or ability to quickly learn Delphi, Opera systems

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

Job LocationsUS-TX-Austin

Posted Date2 months ago(7/18/2025 4:33 PM)

Requisition ID

Category (Portal Searching) Catering and Convention Services

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Salary: $94,000/Yr-$95,000/Yr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

The Conference Services Manager (CSM) is responsible for creating and maintaining a consistently warm, professional, and welcoming atmosphere for all employees and visitors. The CSM will be highly visible in public areas-including the Lobby, Meeting Rooms, and Communal Spaces-and will regularly inspect these areas to ensure they are maintained to the highest standards.
This role oversees the coordination and support of all events and meetings, in addition to managing the day-to-day operations of the office, including lobby and reception coverage when needed. The CSM is a leadership role requiring strong hospitality, organizational, and client service skills.

Key Responsibilities
*Serve as the primary Hospitality Services resource for guests, visitors, and employees. Oversee daily operations for the Conference Center and executive floors.
*Lead, coach, and support team members to ensure they have the tools, training, and confidence to deliver service excellence.
*Manage daily and weekly scheduling, ensuring appropriate coverage during breaks and absences.
*Facilitate Daily Stand-Ups in alignment with established standards.
*Build and maintain professional relationships with employees and clients to foster open communication and trust.
*Collaborate with event leads to anticipate project needs, coordinate tasks, and prioritize effectively.
*Welcome and recognize VIP guests, delivering a high-touch, professional experience.
*Conduct pre-meeting walkthroughs to confirm audio/visual equipment, catering, and room setup are complete.
*Draft, update, and maintain SOPs and other Conference Center/Hospitality documentation.
*Demonstrate working knowledge of reservation systems and ensure accurate scheduling.
*Partner with IT to maintain AV services and troubleshoot issues as needed.
*Coordinate with Facilities on building-related issues and follow up to resolution.
*Manage relationships with vendors and service providers (e.g., HVAC, maintenance).
*Maintain thorough knowledge of emergency procedures and carry out designated tasks during incidents.
*Enforce all safety protocols to ensure a secure working environment.
*Complete scheduling, payroll, and maintain accurate timekeeping records (vacation, sick time, etc.).
*Provide tours of the facility for clients, prospective clients, or visitors.
*Lead recruitment, training, and onboarding of new team members as needed.
*Ensure clear knowledge of escalation procedures and apply them appropriately.
*Collaborate closely with management, client contacts, and building personnel to ensure seamless operations.
*Perform all other duties as assigned.

Key Competencies
*Passion for hospitality and commitment to service excellence standards.
*Ownership mindset with accountability both within and outside core responsibilities.
*Ability to work under pressure while balancing multiple priorities in a client-facing environment.
*Strong computer proficiency and knowledge of office technologies.
*Confidence, adaptability, and willingness to embrace change.
*Openness to feedback, with the ability to action and share learnings.
*Innovative mindset, consistently seeking ways to improve services and guest experiences.
*Empowered decision-maker who escalates issues appropriately and in a timely manner.
*Excellent oral and written communication skills.
*Punctual, dependable, and dedicated to operational excellence.
*Discreet, ethical, and committed to confidentiality.

Qualifications
*College degree preferred.
*Minimum of three (3) years' experience in client services, reception, or hospitality, ideally in a corporate or concierge environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID:

Rapport a specialized division of FLIK Hospitality Group

• Meet any department goals that are established.
• Conduct site visits and assist with inquiry calls as needed.
• Review the Captain's reports/log book for previous day functions; follow up any problems noted and file.
• Enter actual group revenues in the sales/catering software system.
• Review banquet checks for the previous day's functions; ensure accuracy of charges.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
• Adhere to all accounting policies regarding payment.
• Liaise with the Executive Chef to plan special requests for clients and special event menus. Arrange introductions between the client and Chef.
• Conduct Pre-Cons Meetings
• Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
• Check function room setups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards.
• Meet with Chef prior to function time to verify arrangements and to observe the quality of the food presentation.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Assist in supervising the service of functions, ensuring guest satisfaction.
• Monitor, handle and process all billing/payment procedures according to accounting standards.
• Anticipate quests' needs, respond promptly and acknowledge all guests. Monitor and handle guest's complaints.
• Contact clients after scheduled functions to ensure guest satisfaction.
• Foster and promote a cooperative working climate and maximize productivity.
• Observe accepted standard of office etiquette, teamwork and professional working relationships.
• Other duties as assigned.

• Ability to prioritize and organize work assignments.
• Ability to be a clear thinker, analyze and creatively resolve problems by exercising good judgment.
• Ability to focus on detail and to understand meeting room set-ups.
• Ability to suggestively sell menu items, beverages, facilities and services of the hotel.
• Ability to input and access information into computer.
• Ability to ensure security and confidentiality of client information and hotel data.
• Ability to work without supervision and with specific in-house and client deadlines.
• Ability to have a flexible schedule.
• Must be able to lift and carry at least 50lbs.
• Hotel Sales and CI/TY experience preferred.

Opportunity:  Conference Services Manager

Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

Your Growth Path   

Sales Manager – Director of Catering Sales – Director of Sales

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Review banquet associates’ work to ensure accuracy.
• Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.

The Conference Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business;

Reduce employee turnover; Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

• Anticipate client and individual guest needs associated with execution of event
• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
• Manage group room blocks up until contracted “cut off”
• Prepare accurate deposit invoices
• Review Final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers
• within 24 hours via telephone and within 3 days with written correspondence.
• Know meeting room setups and capabilities.
• Know sleeping room configurations and types.
• Respond to requests by Meeting Planners immediately.
• Use the Partnership Agreement to meet client needs.
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners, vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Create, review and revise rooming lists and VIP lists.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Manage the function book and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
• Plan and execute holiday and special events in conjunction with the Director of Catering.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Participate in required M.O.D. program as scheduled.

Education & Experience: 

• At least 2 years of progressive experience in a hotel or a related field; or a 4year
• college degree; or a 2year
• College degree and 1 or more years of related experience.

Must be proficient in Windows, Company approved spreadsheets and word processing

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

• Delivering the best in class conference experience to our guests.
• Selling and servicing catering events for the Resort.
• Working cohesively with the Banquet and Food & Beverage team to deliver seamless service.
• Ability to drive revenue and exceed goals through upsells in Banquets food & beverage revenues to assigned groups
• Responsible for forecasting food & beverage events from assigned groups
• Ability to provide excellent customer service and exceed customer expectations
• Excels at providing exceptional planning experience with timely follow up and enhancement recommendations
• Manages and leads follow up on rooms and food & beverage attrition
• Upsells assigned groups Spa and Retail
• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
• Manage all aspects of events, including the room setup, catering, and other special requests
• Work closely with all departments to ensure seamless service delivery
• Oversee the execution of event, troubleshooting any issues that may arise
• Maintain budgets, communicating to clients about estimated expenses
• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates, and post-event reports
• Lead Planning Site Visits

• Two years management experience within Catering or Conference Services is required
• Salesforces/Delphi experience preferred

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay.
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals.
• And so much more!

• Weekends and holiday hours based on group requirements.