28 Conflict Resolution jobs in the United States

At Houston Methodist, the Senior Human Resources (HR) Generalist position is responsible for performing HR responsibilities at the subject matter expert level providing expertise and direct support to assigned business units/clients in functional areas such as employee relations consultation/conflict resolution, policy interpretation and application, management consultation, talent acquisition, workforce data analysis, performance appraisal training; applies an accurate working knowledge of benefit and compensation programs and processes. This role requires a high degree of emotional intelligence and critical thinking/decision making skills to work with all levels of management and staff in an effective and positive manner. The Senior HR Generalist must be able to rapidly shift from one functional area to another successfully to anticipate HR related needs within their respective client groups, complete assignments and meet important deadlines. This position serves as a role model within the HR department, providing training and guidance to other HR team members as appropriate.
**PEOPLE ESSENTIAL FUNCTIONS**
+ Participates in various activities related to employee relations to include conflict resolution, providing counseling to managers and staff of low to high complexity, and conducting interviews (follow-up, exit, focus group). Works with client managers and staff to coach, train and guide in regards to employee relations, policy interpretation, procedures, benefits, compensation, job description development, payroll, turnover, employee satisfaction, performance management, conflict resolution, and legal issues (e.g., FMLA, ADA, sexual harassment, etc.).
+ Serves as a role model and mentors peers as needed. Recommends opportunities for improvement of department score for turnover/retention/employee engagement.
+ Works in collaboration with HR colleagues around the system in other functional areas and/or entities on system initiatives.
+ Consults with management regarding the assessment of performance improvement needs and the development of associated action plans.
**SERVICE ESSENTIAL FUNCTIONS**
+ Participates in the development and execution of strategies in collaboration with HR leadership, human resources staff and operations' leadership to support business objectives, such as improving retention and employee satisfaction and meeting department and hospital strategic goals.
+ Participates in client activities to build knowledge of the operational objectives and the culture of assigned workgroups. Attends client department meetings to give HR updates and receive updates on operational changes. Identifies opportunities and develops solutions for HR intervention to aid in the achievement of business goals.
+ Supports management efforts in workforce planning in a proactive manner. Monitors trends such as turnover and time to fill to support clients with staffing challenges. Partners with recruitment colleagues and management groups to identify and remove barriers to filling positions. May participate directly in recruitment endeavors.
+ Participates in the delivery of training related to new employee orientation, management education and supervisor skills development; training settings may include large class settings, small groups, and individual education. Identifies opportunities and makes recommendations for improving management skills.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
+ Interprets human resources policy and procedures to employees and managers. Makes recommendations to HR Director and management on identified opportunities for policy, procedure, and process improvement. May develop policies and procedures. Provides education of new policies and procedures.
+ Conducts investigations for a variety of issues to include EEOC charges, business practice complaints, and Texas Workforce Unemployment Claims. Identifies appropriate options for management/senior leadership consideration, makes recommendations as necessary, and writes summary reports to support employment-related business decisions.
+ Proactively gathers and interprets data; identifies opportunities for improvement. Conducts workforce data analysis, prepares summary reports, and develops and recommends strategies and actions indicated by such data to improve HR metrics.
**FINANCE ESSENTIAL FUNCTIONS**
+ Explains compensation policy and recommendations to management to gain acceptance and understanding. Leads or participates in activities related to compensation such as job description development, providing counsel to management on compensation related issues, compensation analysis and development of recommendations. Advises management on handling crucial compensation conversations. Identifies business cases that support a modified compensation recommendation and partners with compensation colleagues for a joint solution.
+ Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
**GROWTH/INNOVATION ESSENTIAL FUNCTIONS**
+ Supports change management initiatives; works with Organizational Development to identify, develop and implement change management strategies.
+ Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
**EDUCATION**
+ Bachelor's degree
**WORK EXPERIENCE**
+ Four years of Human Resources experience with at least three of those years at a higher level directly related to employee/labor relations, organizational consulting, recruitment, compensation, and/or benefits administration
**LICENSES AND CERTIFICATIONS - REQUIRED**
+ N/A
**LICENSES AND CERTIFICATIONS - PREFERRED**
+ PHR - Professional in Human Resources (HRCI) **OR**
+ SPHR - Senior Professional in Human Resources (SHRM) -- from the Human Resource Certification Institute (HRCI) **OR**
+ SHRM-CP - Certified Professional in HR (SHRM) **OR**
+ SHRM-SCP - Senior Certified Professional in HR (SHRM) -- from the Society for Human Resource Management (SHRM)
**KNOWLEDGE, SKILLS, AND ABILITIES**
+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
+ Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
+ Exhibits strong interpersonal and teamwork skills with all levels of the healthcare team and assures delivery of excellent customer service to all applicants, HM leaders and staff, physicians and co-workers
+ Ability to interact, influence, and partner with client groups to achieve positive results for the organization
+ Intermediate proficiency with MS Office products, including Outlook, Excel, Word, and PowerPoint
+ Ability to identify and effectively utilize resources to accomplish multiple tasks with high priority
+ Strong knowledge and application of Federal and State employment laws, regulations and legislation
+ Strong organizational skills and attention to detail
+ Ability to adapt to changing responsibilities and multiple tasks
+ Capable of handling and challenging/difficult situations
+ Demonstrates sound judgment and executes proficient critical thinking skills
+ Ability to apply change management practices
+ Ability to collect, interpret, and analyze data and make sound recommendations
**SUPPLEMENTAL REQUIREMENTS**
**WORK ATTIRE**
+ Uniform No
+ Scrubs No
+ Business professional Yes
+ Other (department approved) No
**ON-CALL***
_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._
+ On Call* No
**TRAVEL***
_**Travel specifications may vary by department**_
+ May require travel within the Houston Metropolitan area Yes
+ May require travel outside Houston Metropolitan area Yes
**Company Profile:**
Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's overall strategy to become one of the nation's leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.
Houston Methodist is an Equal Opportunity Employer.

**Discover Your Career at Emory University**
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.
**Description**
KEY RESPONSIBILITIES:
+ Provides administrative and logistical support for projects, initiatives, and programs within an NGO environment.
+ Assists assigned managers and team members by maintaining calendars, receiving and composing communications as correspondence, and replies to inquiries.
+ Handles preparations, scheduling, logistics, and other various requirements for domestic and international travel.
+ Drafts contracts, budgets, and donor reports with direction from manager.
+ Processes financial documents including contracts, expense reports, invoices, etc.
+ Writes routine reports and correspondence, and assists with the development of project/program materials.
+ Organizes meetings and events.
+ Works with and maintains data management and filing for projects/program.
+ Serves as an administrator of work product with other programs/departments, i.e. finance, program development, public information, etc.
+ Liaises and communicates with project consultants and field office staff, providing logistical and administrative support, as directed.
+ Conducts research and provides support to one or more staff members in regards to project and programmatic efforts.
+ May supervise work study students and volunteers.
+ Performs other related duties as required.
MINIMUM QUALIFICATIONS:
+ A Bachelor's degree, or a high school diploma or equivalent and five years of administrative experience.
+ Proficiency with various personal computer software applications.Applicants must be currently authorized to work in the United States for any employer
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice toemployee.
**Additional Details**
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: (V) | (TDD).
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at (V) | (TDD). Please note that one week's advance notice is preferred.
**Connect With Us!**
Connect with us for general consideration!
**Job Number** _ _
**Job Type** _Temporary Full-Time_
**Division** _The Carter Center_
**Department** _The Carter Center_
**Job Category** _Project and Program Management_
**Campus Location (For Posting) : Location** _US-GA-Atlanta_
**_Location : Name_** _Carter Center_
**Remote Work Classification** _Hybrid Remote_
**Health and Safety Information** _Not Applicable_

Join our dynamic team as a Dispute Resolution Specialist! In this role, you will play a crucial part in ensuring smooth operations while adapting to evolving priorities and business needs. Your efforts will help drive our success.

Key Responsibilities:

• Manage and resolve disputes effectively, ensuring compliance with safety and company policies.
• Stay informed and adaptable to changing business requirements.
• Collaborate with team members to enhance the dispute resolution process.

Why You Should Apply:

• Enjoy competitive pay and flexible scheduling options.
• Benefit from ongoing training opportunities in a supportive work environment.
• Experience significant room for career growth and development.

We look forward to your application!

Summary

The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. This role will serve as primary contact for all card related inquiries and research for both internal and external clients. Successful Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.

Responsibilities

• Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone.

• Manage all aspects of EFT Investigations from beginning to end.

• Perform assigned side work duties and meet their required deadline.

• Assist other staff members with more difficult cases.

• Assist with training new staff members on side work duties.

• Protect all client and bank information confidentially and follow all company policies.

• Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).

• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

• Working at the worksite during regular business hours and/or assigned hours.

• Other specified duties as assigned.

Compensation & Benefits

The dispute Resolution Spec II position pays a range of $19.00 to $21.00 an hour, depending on experience.

Full-time associates are eligible for our benefits package:

• Medical

• Dental

• Vision

• 401(k) plan

• Company paid life insurance

• Short and Long-term disability insurance

• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

• Strong attention to detail and ability to complete work accurately.

• Ability to organize work.

• Ability to quickly learn new software.

• Strong written and verbal communication skills, required.

• Proficient Microsoft Office suite of products

Education & Experience

• High school diploma or equivalent, required.

• 1 + years(s) experience as a Dispute Resolution Specialist I, required.

• Prior experience with phone or chat-based client service, required.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email

Additional Locations:
Requisition ID: 25141 Fleetwood is one of the oldest and most popular RVs on the road and in the RV industry. We have manufactured Class A RVs for over 65+ years which is more than double most of our competition. Now manufacturing RVs under the Fleetwood, American Coach, and Holiday Rambler brands, we spent a lot of time figuring out how to make the best motorhome possible-and it all starts with construction innovation. From a perfect combination of power & reliability to hand-selecting your RV interior, we know how to make your RV Home a home. Fleetwood RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.

CRITICAL INFORMATION:

• Reports To: National Warranty Manager
• Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
• Number & Title of Direct Reports: None

PRIMARY RESPONSIBILITIES:

• Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
• Assists dealers with inspection and repair analysis.
• Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
• Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
• Manages and controls attorney and legal contacts regarding customer disputes involving RV products
• Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
• Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers' representatives and state agency associates to resolve customer disputes.
• Represents REV Recreation Group and defends the company's position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
• Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
• Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company
• Coordinates the technical training of the dealer's service/parts personnel through REV's service education programs and encourages certification in applicable associations to ensure best practices are employed.
• Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
• Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
• Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealer's performance, other areas observed and/or discussed with dealer personnel.
• Traveling to customers and dealers approximately 25% of the time.
• Performs other duties as assigned.

KEY BUSINESS MEASURES:

• Case handling performance as measured in number of cases and successful resolution
• Repurchase Costs
• Case settlement costs and the cost savings from initial financial exposure
• Customer retention based on successful settlements and trades verses repurchase
• Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed

HIRING PROFILE:

Education:

• Bachelor's Degree preferred or equivalent work experience

Work Experience:

• Three to five years of customer service related experience or greater
• Knowledge of state and federal consumer protection laws and requirements helpful
• Extensive knowledge of warranty policies and procedures preferred
• Extensive knowledge of RV systems, design and operating characteristics preferred
• Previous service advisor, customer service or warranty administration experience preferred

Other:

• Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
• Strong ability to negotiate and persuade others to understand and accept the company's position

• Strong computer/typing skills and comprehension of appropriate software packages
• Ability to work independently under adversarial conditions with limited immediate supervision
• Presents a professional demeanor and positive impression
• Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
• Ability to make and implement decisions based on available information
• Ability to read and understand production prints and wiring diagrams
• Ability to work in a fast-paced and multi-tasked environment with excellent job organization
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#'s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.

Principal - Dispute Resolution

ID



Location

US-CA-Oakland

Practice

Construction Consulting

Position Type

Full-time

Posted Salary Range

USD $200,000.00 - USD $00,000.00 /Yr.

About Exponent

Exponent is the only premium engineering and scientific consulting firm with the depth and breadth of expertise to solve our clients' most profoundly unique, unprecedented, and urgent challenges.

We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to empower our clients with solutions that create a safer, healthier, more sustainable world. For over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability.

Join our team of experts with degrees from top programs at over 500 universities and extensive experience spanning a variety of industries. At Exponent, you'll contribute to the diverse pool of ideas, talents, backgrounds, and experiences that drives our collaborative teamwork and breakthrough insights. Plus, we help you grow your career through mentoring, sponsorship, and a culture of learning. Thanks for your interest in joining our team!

Key statistics:

950+ Consultants
• 640+ Ph.D.s
• 90+ Disciplines
• 30+ Offices globally

Our Opportunity

We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in Oakland, CA . In this role, you will work as part of a dynamic and diverse team advising and assisting clients on large and complex construction projects and issues. We are looking for experienced construction disputes consultants to lead and further expand our construction consulting services in the areas of delay and quantum.

You will be responsible for

• Expanding our construction consulting work with a particular focus on developing and managing new client relationships
• Providing strategic planning to identify, develop, and secure new business opportunities and promote Exponent's service offerings and brand
• Generating significant revenue to help build a profitable team of consultants
• Overseeing client assignments; providing claims preparation, review, and analysis; and assisting clients through dispute process including litigation
• Preparing analyses and expert reports related to construction delay, cost, damages, lost profits, and lost productivity
• Recruiting, developing, and mentoring staff in areas of construction delays and impacts, cost and damages, and construction advisory
• Promoting Exponent's service offerings by meeting with potential clients, presenting at conferences, writing thought leadership articles and white papers, and conducting seminars

You will have the following skills and qualifications

• B.S. in Civil Engineering, Construction Management, or Architecture. Advanced degree(s) and registration are desirable
• Minimum 15 years of experience in construction claims consulting and construction industry experience
• Significant experience in contract dispute resolution and construction claims, litigation services, construction management and construction consulting
• Prior experience and acceptance in formal dispute resolution forum (e.g., Court, Arbitration) as an expert in the field of forensic schedule delay and/or cost/damage preferred
• Proven business development and client management track record, and the ability to attract projects to support full-time staff
• Strong leadership skills and the ability to interact effectively with both internal and external clients
• Excellent written and verbal communication skills
• Expert witness testimonial experience is required

Applicants are encouraged to submit a CV (Curriculum Vitae) with publications (feel free to include publications that are in review or pending) (not restricted to 1 page).

Life @ Exponent

To learn more about life at Exponent and our impact, please visit the following links:

Attracting, inspiring, developing, and rewarding exceptional people with diverse backgrounds and expertise are central to our corporate culture. Our diverse team allows us to provide better value to our clients and enjoy an enriched work environment.

Our firm is committed to offering a variety of programs and resources to support health and well-being. We believe that providing competitive benefits as well as compensation and recognition programs empowers our staff to do work that makes a difference.

Work Environment

At Exponent, we have found that in-person interactions deepen employee engagement and are crucial for development, for realizing the full potential of our talented and diverse teams, and for building a more inclusive workplace where all have a sense of belonging. In our offices, you can expect a supportive culture and a collaborative, dynamic, multi-disciplinary work environment. Our consultants engage in-person in the office unless they are traveling for client work or other business activities.

We value the rich lives our colleagues enjoy outside of work and understand that work/life balance is critical to our employees and their well-being. Consultants have the autonomy to balance their work and personal schedules so you can meet with clients, visit inspection sites, attend conferences, and make time for priorities outside of work, too. It is this flexible, agile work style and working hours that allow our teams to drive innovation and results in their own ways, while meeting the needs of clients. #LI-Onsite

Compensation

Our consultants are rewarded for their technical and business contributions and have an opportunity to plan for future success and career growth. Exponent's total compensation plan is consistent with its expectations of the quality and quantity of work performed and with the professional standards set by Exponent. At the Manager level and above total compensation includes base salary, annual bonus, and 401(k) employer contribution of 7% of base salary.

The base salary range for this position is 200,000 - 300,000 dependent on experience and capabilities, which will be assessed during the interview process.

Salary Range

USD 200,000.00 - USD 300,000.00 /Yr.

Benefits you will enjoy

Access benefits information on our page:

Exponent is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you need assistance or accommodation due to a disability, you may email us at

Job Locations

US-CA-Oakland

RV Dispute Resolution

Fleetwood RV is part of the larger REV Group, a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.

Critical Information:

• Reports To: National Warranty Manager
• Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
• Number & Title of Direct Reports: None

Primary Responsibilities:

• Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
• Assists dealers with inspection and repair analysis.
• Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
• Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
• Manages and controls attorney and legal contacts regarding customer disputes involving RV products.
• Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
• Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers' representatives and state agency associates to resolve customer disputes.
• Represents REV Recreation Group and defends the company's position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
• Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
• Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company.
• Coordinates the technical training of the dealer's service/parts personnel through REV's service education programs and encourages certification in applicable associations to ensure best practices are employed.
• Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
• Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
• Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealer's performance, other areas observed and/or discussed with dealer personnel.
• Traveling to customers and dealers approximately 25% of the time.
• Performs other duties as assigned.

Key Business Measures:

• Case handling performance as measured in number of cases and successful resolution
• Repurchase Costs
• Case settlement costs and the cost savings from initial financial exposure
• Customer retention based on successful settlements and trades verses repurchase
• Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed

Hiring Profile:

Education: Bachelor's Degree preferred or equivalent work experience

• Three to five years of customer service related experience or greater
• Knowledge of state and federal consumer protection laws and requirements helpful
• Extensive knowledge of warranty policies and procedures preferred
• Extensive knowledge of RV systems, design and operating characteristics preferred
• Previous service advisor, customer service or warranty administration experience preferred

Other:

• Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
• Strong ability to negotiate and persuade others to understand and accept the company's position
• Strong computer/typing skills and comprehension of appropriate software packages
• Ability to work independently under adversarial conditions with limited immediate supervision
• Presents a professional demeanor and positive impression
• Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
• Ability to make and implement decisions based on available information
• Ability to read and understand production prints and wiring diagrams
• Ability to work in a fast-paced and multi-tasked environment with excellent job organization
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#'s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Overview

Fleetwood is one of the oldest and most popular RVs on the road and in the RV industry. We have manufactured Class A RVs for over 65+ years which is more than double most of our competition. Now manufacturing RVs under the Fleetwood, American Coach, and Holiday Rambler brands, we spent a lot of time figuring out how to make the best motorhome possibleand it all starts with construction innovation. From a perfect combination of power & reliability to hand-selecting your RV interior, we know how to make your RV Home a home.

Fleetwood RV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Groups extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RVs and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. We also hire over 200 veterans and or those transferring out of the military each year. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

The RV Dispute Resolution is responsible for escalation avoidance and litigation resolution. They will serve as the liaison between REV Recreation Group, its dealer and end-users of its products to prevent escalation at its earliest possible level.

CRITICAL INFORMATION

• Reports To: National Warranty Manager
• Key Relationships: Managers, Customers, Peers, Dealers, Suppliers, Mediators, Attorneys
• Number & Title of Direct Reports: None

PRIMARY RESPONSIBILITIES

• Visits assigned dealers on a rotating schedule to ensure timely throughput and quality of repairs, and intervene as necessary to correct any delays in providing quality and timely warranty services.
• Assists dealers with inspection and repair analysis.
• Mediates and solves customer relation issues, where the dealer has been unable to solve a concern through normal procedures.
• Conducts legal field inspections to address customer disputes and to prevent pre-legal concerns from escalating.
• Manages and controls attorney and legal contacts regarding customer disputes involving RV products
• Researches and formulates responses to all attorney or legal correspondence regarding problems with RV products to acknowledge receipt of complaint and begin the resolution process.
• Communicates and recommends course of action with plaintiff and corporate attorneys, the RRG escalation committee, dealers, chassis manufacturers representatives and state agency associates to resolve customer disputes.
• Represents REV Recreation Group and defends the companys position at mediations, arbitration hearings, depositions, mandatory settlement conferences, trials and small claims court cases to resolve the customer disputes and mitigate risk and cost to the company.
• Facilitates the transfer of replacement units while ensuring compliance with state, federal and legal disclosure requirements.
• Identifies and communicates opportunities to improve products, customer support literature and internal procedures to reduce cost and mitigate risk to the company
• Coordinates the technical training of the dealers service/parts personnel through REVs service education programs and encourages certification in applicable associations to ensure best practices are employed.
• Assesses the quality and responsiveness of the support provided to the dealer by REV Recreation Group and works with management to correct any deficiencies in responsiveness.
• Advises the REV Recreation Group sales team of any dealer issues that may exist regarding the dealer/manufacturer relationship.
• Provides management with a summary report of each dealer visit including but not limited to units currently in the dealers service department for warranty repairs, progress summary of dealers performance, other areas observed and/or discussed with dealer personnel.
• Traveling to customers and dealers approximately 25% of the time.
• Performs other duties as assigned.

KEY BUSINESS MEASURES

• Case handling performance as measured in number of cases and successful resolution
• Repurchase Costs
• Case settlement costs and the cost savings from initial financial exposure
• Customer retention based on successful settlements and trades verses repurchase
• Reduction of lawsuits by effective pre-litigation action that results in litigation not being filed

HIRING PROFILE

Education:

• Bachelors Degree preferred or equivalent work experience

Work Experience:

• Three to five years of customer service related experience or greater
• Knowledge of state and federal consumer protection laws and requirements helpful
• Extensive knowledge of warranty policies and procedures preferred
• Extensive knowledge of RV systems, design and operating characteristics preferred
• Previous service advisor, customer service or warranty administration experience preferred

Other:

• Superior verbal and written communication skills to accommodate the differing needs and wide range of involved parties
• Strong ability to negotiate and persuade others to understand and accept the companys position
• Strong computer/typing skills and comprehension of appropriate software packages
• Ability to work independently under adversarial conditions with limited immediate supervision
• Presents a professional demeanor and positive impression
• Strong ability to interpret information, analyze data and develop strategies and recommendations to resolve customer concerns
• Ability to make and implement decisions based on available information
• Ability to read and understand production prints and wiring diagrams
• Ability to work in a fast-paced and multi-tasked environment with excellent job organization
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee is required to sit and talk and hear. Other physical requirements include: ability to regularly lift and/or move up to 40#s without assistance, ability to work from various squatting, kneeling or bending positions, ability to work with arms above head, ability to safely use specified hand, air, power tools, and machinery.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.

#J-18808-Ljbffr

Overview

Fiona advises on a wide range of disputes and acts for clients across public and private sectors. She has particular interest and expertise in property litigation and employment disputes.

Property Litigation

Her property litigation work involves disputes including dilapidations, rent and service charge arrears, termination of leases, title and boundary disputes, and servitude and access rights. She has experience in Sheriff Court, Court of Session, Lands Tribunal and Land Court litigation.

Employment

In the employment sphere, Fiona advises employee and employer clients on a wide range of contentious and non-contentious matters including restructures, TUPE, unfair dismissal, discrimination, absence and performance management, redundancy and exits. She advises and represents clients in Sheriff Court and Employment Tribunal proceedings.

Professional affiliations

Fiona is a RICS accredited mediator, a Scottish Mediation Board member, an Employment Law Group member and a Property Litigation Association member.

#J-18808-Ljbffr