216 Conflict Resolution jobs in the United States
Environmental Conflict Resolution (REP3)
Posted today
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Job Description
Job Description
Environmental Collaboration and Conflict Resolution Rising and Emerging Practitioners ProgramEarly Career Paid Opportunities Position Details
- Type of Work: Hourly, Part-Time, and Full-Time opportunities
- Duration: Ongoing recruitment for projects
- Location: Remote with some travel depending on project topic and geography
- Compensation: Stipend Part-Time Up To $30,000K Full-Time up to $0,000K
Position Details
- Type of Work: Hourly, Part-Time, and Full-Time opportunities
- Duration: Ongoing recruitment for projects
- Location: Remote with some travel depending on project topic and geography
Kearns & West is recruiting early career Environmental Collaboration and Conflict Resolution (ECCR) professionals to support public policy projects and participate as mentees in a Rising and Emerging Practitioners Pilot Program (REP3).
REP3 seeks to expand access to the ECCR field by providing rising and emerging practitioners from underrepresented communities with training, mentorship, and paid opportunities to work on conflict management and public participation projects related the Department of the Interior and the programs and services of its wide range of Bureaus and Offices.
Current opportunities exist for hourly, part-time, or potentially full-time work on projects located in Northern California (water resources issues), New York (environmental planning), and the Gulf of Mexico (environmental justice), and virtually with a Tribal Government (tribal and indigenous engagement). Other opportunities will become available throughout the year. Apply now for current positions, and to be on the list for upcoming positions.
Why Apply for the REP3 Program?- Build your collaboration, consensus-building, and community engagement skills by practicing what it takes to be an ECCR professional.
- Work with an experienced mentor selected from leaders in the ECCR field.
- Build your professional network.
- Learn to lead ECCR projects independently.
- Access career and economic opportunity.
Responsibilities and tasks can vary based on your experience and project needs. Some common tasks expected of the candidate are:
- Assist with planning, designing, and implementing public participation meetings.
- Attend program and project check-in meetings.
- Complete notetaking, logistics, and planning tasks.
- Coordinate environmental justice-related community engagement.
- Plan and conduct engagement in an impartial manner.
- Participate in skills-based training and check-in meetings with assigned mentor(s).
- Provide feedback on the mentorship program.
- Respect for confidentiality while providing neutral ECCR services.
- Have experience related to underrepresented and/or non-dominant communities.
- Passionate about working collaboratively with diverse communities, organizations, Tribal governments, State, and Federal agencies on complex topics.
- Curious about or seeking a career providing neutral ECCR expertise.
- Interested in the Department of Interior (DOI) mission and the programs and services of its wide range of Bureaus and Offices (
- Familiarity/proficiency with online communications and meeting platforms, including Microsoft 365 (Outlook, Excel, Word, SharePoint), online whiteboarding tools, Zoom Meetings, etc.
- Have six months to three years of experience in one or more of the skillsets/experiences listed below. The candidate may have acquired their experience through informal practice or exposure to experiences that support their capacity to perform the professional duties of this role or through formal work experience, education, or structured training.
- Community Resilience Practices: Community organizing, restorative justice, environmental justice, trauma-informed practices, and healing-centered engagement.
- Collaborative Leadership: Team building, coaching, diversity, impartiality, and inclusion.
- Group Decision-Making Processes: Consensus building, conflict resolution, cross-cultural humility and competency, negotiation skills, facilitation skills, and alternative dispute resolution.
- Indigenous Knowledge: Tribal Science, Cultural Resources, and sustainable community resource management.
- Public Participation: Public outreach and engagement, equitable and inclusive outreach and engagement, written and verbal communication skills.
- Non-Governmental Organization, Public Sector, Rural, Military Service or Tribal Experience: Applicable experience and actively seeking an opportunity to gain experience and mentorship in multi-party collaboration, consensus building, or alternative dispute resolution.
- Experience Mediating or Facilitating Public Policy-Related Conflict Management: Applicable experience in collaborative processes and are seeking opportunities to gain experience and mentorship.
- Interest and/or Experience with Federal Environmental Review Process: Experience might include National Environmental Policy Act policies and processes, offshore wind projects, water infrastructure projects, etc.
Kearns & West is committed to equal hiring for people from underrepresented communities, which includes persons sharing a particular characteristic or geographic communities that have been systematically denied a full opportunity to participate in aspects of economic, social, and civic life such as Black, Latino, and Indigenous and Native American persons, Asian Americans and Pacific Islanders and other persons of color; members of religious minorities; lesbian, gay, bisexual, transgender, and queer (LGBTQ+) persons; persons with disabilities; persons who live in rural areas; disabled veterans, and persons otherwise adversely affected by persistent poverty or inequality in civic life. At any time, if you need accommodation during the application process, please contact Human Resources at Kearns & West, Inc.
We are an equal opportunity and affirmative action employer. EEO/AA/M/F/V/D
CompensationKearns & West offers a competitive stipend of up to 30,000 for part-time roles or a stipend of up to 60,000 for full-time roles.
Application ProcessPlease apply for the Rising and Emerging Practitioners Program by applying and submitting your resume here
What to expect after you apply:
- The REP3 team will review candidate resumes on an ongoing basis. If you meet the criteria for the program, you will be entered into a pool of practitioners for consideration on upcoming projects. Key selection criteria includes:
- Commitment to a career related to consensus building and alternative dispute resolution in environmental, natural, and cultural resources.
- Leadership, public service, integrity, and consensus building.
- Knowledge and skills applicable to a federal agency.
- An understanding of the role of an impartial ECCR professional.
- When a position becomes available, we will reach out to appropriate candidates based on experience, geography, and subject matter interest to engage candidates in interviews.
- Resumes submitted that match the qualifications will be retained and referenced for future opportunities.
Associate Director for Conflict Resolution and Youth Serving Programming
Posted 1 day ago
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Job Description
Posting Number: F2379P Working Title: Associate Director for Conflict Resolution and Youth Serving Programming Department: PSO-Fanning Inst Ldership Devl About the University of Georgia: Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education () . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. Posting Type: External Retirement Plan: TRS or ORP Employment Type: Employee Benefits Eligibility: Benefits Eligible Anticipated Start Date: 08/01/2025 Job Posting Date: 05/28/2025 Open until filled: Yes Special Instructions to Applicants: Full consideration given to applications received prior to 07/01/2025 Location of Vacancy: Athens Area EEO Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@ ). USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at #p8.2.18_personnel_conduct . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Classification Title: Public Service Professional AC Faculty Rank: Open Rank Contract Type: Fiscal (12 mo.) Tenure Status: Non-Tenure Track Minimum Qualifications: A doctorate degree or terminal degree in education, public administration, social work, or a related field is required. Position Summary: As a member of the Fanning Institute, the faculty member is responsible for securing, managing, and building a portfolio of client work that aligns with the vision and mission of the Fanning Institute. The faculty member provides consultation, facilitation, training, technical assistance, and applied research to clients on diverse leadership development needs. The faculty member provides services in alignment with the Institute's mission and is a link between local communities and UGA expertise. The Fanning Institute is comprised of a range of faculty and staff who work from the Institute's office on the UGA Athens campus. In addition to the faculty roles/responsibilities outlined above, the Associate Director is responsible for assisting the Director in implementing the vision, mission, and strategic plan of the Institute to include strategy, budgeting, personnel, marketing and communications, instruction and training, and research and evaluation. The Associate Director must have a comprehensive understanding of working with communities and organizations, particularly in Fanning's leadership development mission, organizational development, and strategic planning. The Associate Director will build project teams of faculty and staff to leverage Institute expertise on conflict resolution and youth-serving client projects and initiatives, assist with strategic initiatives of the Institute, and represent the Fanning Institute in internal and external meetings as assigned by the Director. The Associate Director for conflict resolution and youth programming oversees initiatives designed to address conflicts among individuals or groups while fostering personal development and community building for young people. Specific programming provided by the Conflict Resolution and Youth Serving Team at the Fanning Institute are included but not limited to conflict resolution, mentoring initiatives, and youth leadership programming (i.e., Youth Lead Georgia, Clarke County School District Local School Governance Team Certificate Program, Colony Bank Youth Leadership Program, Embark Summer Precollegiate Program, Embark Conference, MENTOR Georgia Youth Summit, the Education and Training Voucher Program, Whitehead and Hilton Foundation Project Initiatives, etc.). Working with a team of approximately 12 faculty and staff members, the Associate Director for Conflict Resolution and Youth Programming will provide oversight in the development and execution of conflict resolution strategies to mediate disputes, train staff in conflict resolution techniques, and create systems to prevent future conflicts. This position also provides oversight in the sight of youth development, leadership, and educational programs. This may involve workshops, mentorship programs, or community outreach. The Associate Director works closely with other departments,local organizations, and stakeholders to ensure youth programming aligns with community needs, organizational goals, and adheres to University of Georgia Minors on Campus policies. Enforcing the UGA Minors on Campus policy is the ultimate responsibility of the Associate Director to provide guidance to team members and volunteers, ensuring they have the skills and resources needed to engage effectively and safely with youth. Finally, this position will provide monitoring and reporting in impact evaluation through data analysis, participant feedback, and provide support in seeking funding through grant opportunities and sponsorships to maintain and grow programming initiatives. Guiding this team of faculty and staff provides consistency and standardization to program delivery allowing Fanning to continue to offer high-quality programs and support participant success. Relevant/Preferred Education, Experience, Licensure, and/or Certification: The faculty member needs to have a strong knowledge of and extensive background in leadership development, organization development, or conflict resolution to build a distinguished record in developing and managing programs that provide services and assistance to individuals and communities. They must also have an extensive history of managing people, developing and monitoring budgets, managing projects in higher education throughout Georgia, and working with faculty from various academic departments. Preferred Knowledge, Skills, Abilities and/or Competencies: Knowledge of the Institute's mission, goals, services, and range of expertise. Ability to consistently secure external contracts and build capacity to meet contract obligations. Ability to manage multiple complex projects simultaneously, competing priorities, project resources, and budgets. History of and ability to work directly with wide-ranging clients. Commitment and ability to interact in a positive and supportive manner with Institute colleagues, agency leaders, elected and appointed officials, and agency staff and service providers. Flexibility and willingness to work toward solutions. Effective communication and interpersonal skills. Understanding of the complexities involved in the Institute's mission and a willingness to work through complexities to deliver solutions. Ability to work independently with minimal supervision. Physical Demands: Ability to sit at a desk, drive a state vehicle, carry up to 25 pounds, and facilitate in front of large groups. Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Is driving a responsibility of this position?: Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care?: Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): No Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Assist the Director in implementing the vision, mission, and strategic plan of the Institute to include strategy, budgeting, personnel, marketing and communications, instruction and training, and research and evaluation. Manage the Conflict Resolution and Youth Serving Programming team of faculty and program coordination staff. Build project teams of faculty/staff to leverage Institute expertise on conflict resolution and youth-serving client projects and initiatives, assist with strategic initiatives of the Institute, and represent the Fanning Institute in internal and external meetings as assigned by the Director. Percentage Of Time: 25 Duties/Responsibilities: Develop, manage, and expand a portfolio of work funded by grants, client contracts, work agreements, etc., that aligns with the mission and vision of the Fanning Institute by: Proactively seek funding for work that aligns with the mission and vision of the Fanning Institute, especially federally funded grant opportunities. Faculty are expected to secure funding to cover salary and related operating expenses. Developing and supporting client relationships that result in collaborative efforts from the Fanning Institute and other UGA public service and academic partners. Coordinating and collaborating with key Fanning Institute partners to identify and respond appropriately, developing innovative programs and services to meet the needs of wide-ranging clients. Depending on programmatic needs, faculty typically will have specific areas of concentration and focus but also operate in an interdisciplinary and collaborative manner. Developing collaborative linkages within Fanning Institute, Public Service and Outreach, and UGA units that result in increased service to clients by staying abreast of the broad range of Fanning Institute capabilities, expertise, and projects. Providing group and individual instruction, facilitation, data gathering sessions, mediation, technical assistance, etc., both on and off campus. Conducting effective project management by working collaboratively with other Fanning Institute personnel. This includes following policy, procedures, and processes to develop budgets, agreements, and work products; identifying additional client support needs; and ensuring that workflows are consistent. Ensuring all contractual deliverables are met. Percentage Of Time: 50 Duties/Responsibilities: Contribute to a field of knowledge aligned to the mission and vision of the Fanning Institute by creating new processes and programs that are grounded in the concepts and methods of recognized disciplines, professions, and interdisciplinary fields. This work is expected to be shared with colleagues and constituents for discussion, critique, use, and peer recognition by the faculty member publishing in peer-reviewed journals, making conference presentations, presenting research outcomes via webinars, etc. Percentage Of Time: 10 Duties/Responsibilities: Participate in professional development opportunities that align with the mission and vision of the Fanning Institute, particularly opportunities related to leadership development, conflict transformation, nonprofits, scholarship, and grant writing. Percentage Of Time: 10 Duties/Responsibilities: Identify opportunities for private giving and Foundation development. Collaborate with Fanning Institute leadership to cultivate identified opportunities and expand funding development. Percentage Of Time: 5 #J-18808-Ljbffr
Director, Dispute Resolution
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Dispute Resolution OverviewThe Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network….all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.
Be part of a team that is not just leading but redefining the world of payments!
The Role:
This position has a dual reporting line into the SVP, North America Franchise regional lead and the VP, Franchise Dispute Resolution global vertical lead.
The Director, North America Franchise Dispute Resolution will play a key role as the disputes point of contact for NAM customers. This individual will educate customers on dispute standards, field customer questions, and proactively analyze customer dispute trends to assist customers in optimizing dispute outcomes. This individual will engage with cross-functional stakeholders to address priority areas of focus, including fraud-related disputes.
The role is based in St. Louis, MO and must adhere to Mastercard's hybrid approach.
Accountabilities:
• Review and decision complex arbitration and compliance cases
• erve as the primary point of contact and disputes expert for NAM customers, providing education and support related to dispute resolution and Mastercard Chargeback Rules. Meet with Customers regularly both virtually and in-person
• G ther data and analyze metrics related to dispute processes for reporting and to determine Customer areas of opportunity
• C eate new or update existing Chargeback standards to ensure changes to the payments ecosystem are considered, including the increase in Fraud and agentic commerce
• E ecutes policies, applications, and technical requirements of dispute management processing, chargeback rules and overall Mastercard Rules
• A sist with customer inquiries and provide chargeback subject-matter-expertise to customers
• E sure internal processes are maintained to meet service and quality standards
• I teracts with cross-functional teams (e.g., Legal, Services, Account Teams, Product, Compliance, etc.) to provide support for new products (e.g., First Party Trust) and customers pain points (e.g., Returns Fraud)
All About You:
• R bust understanding of Mastercard's Franchise Standards and products
• S rong analytical skills and proven experience in pulling data and pivot tables required to gather and analyze disputes data, with the goal of assisting customers in optimizing dispute results
• C stomer-facing experience required; Ability to think on your feet and remain composed under pressure
• A plied expertise with customer service principles, theories and concepts
• A plied expertise of financial industry/banking operations practices
• E perience reviewing dispute management processes, compliance programs or policies and making adjustment recommendations
• S rong interpersonal skills and demonstrate consistent success working with business partners in support of cross-function/global program
• E posure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, PowerBI, etc.)
• E posure to working with various product lines, technologies, and industries
• A tention to detail, strong business acumen and solutions-orientation are critical, as is an ability to demonstrate thought leadership
• S rong problem solving, agility and creative thinking skills
• A ility to interact effectively with internal and external business partners
• E cellent communication skills, both verbal and written – ability to build compelling presentations and influence cross functional teams
• Pos tive can-do attitude and a desire to grow professionally
• A ility to influence, lead and drive impact in internal/external meetings
• P oven ability to define problems, collect data, establish facts, and draw valid conclusions
• S rong project management skills including superior organization, planning, and follow through
• M st be willing to travel up to 10% of the time Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
O'Fallon, Missouri: $138,000 - $221,000 USDDirector, Dispute Resolution
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Dispute Resolution OverviewThe Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network….all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.
Be part of a team that is not just leading but redefining the world of payments!
The Role:
This position has a dual reporting line into the SVP, North America Franchise regional lead and the VP, Franchise Dispute Resolution global vertical lead.
The Director, North America Franchise Dispute Resolution will play a key role as the disputes point of contact for NAM customers. This individual will educate customers on dispute standards, field customer questions, and proactively analyze customer dispute trends to assist customers in optimizing dispute outcomes. This individual will engage with cross-functional stakeholders to address priority areas of focus, including fraud-related disputes.
The role is based in St. Louis, MO and must adhere to Mastercard's hybrid approach.
Accountabilities:
• Review and decision complex arbitration and compliance cases
• erve as the primary point of contact and disputes expert for NAM customers, providing education and support related to dispute resolution and Mastercard Chargeback Rules. Meet with Customers regularly both virtually and in-person
• G ther data and analyze metrics related to dispute processes for reporting and to determine Customer areas of opportunity
• C eate new or update existing Chargeback standards to ensure changes to the payments ecosystem are considered, including the increase in Fraud and agentic commerce
• E ecutes policies, applications, and technical requirements of dispute management processing, chargeback rules and overall Mastercard Rules
• A sist with customer inquiries and provide chargeback subject-matter-expertise to customers
• E sure internal processes are maintained to meet service and quality standards
• I teracts with cross-functional teams (e.g., Legal, Services, Account Teams, Product, Compliance, etc.) to provide support for new products (e.g., First Party Trust) and customers pain points (e.g., Returns Fraud)
All About You:
• R bust understanding of Mastercard's Franchise Standards and products
• S rong analytical skills and proven experience in pulling data and pivot tables required to gather and analyze disputes data, with the goal of assisting customers in optimizing dispute results
• C stomer-facing experience required; Ability to think on your feet and remain composed under pressure
• A plied expertise with customer service principles, theories and concepts
• A plied expertise of financial industry/banking operations practices
• E perience reviewing dispute management processes, compliance programs or policies and making adjustment recommendations
• S rong interpersonal skills and demonstrate consistent success working with business partners in support of cross-function/global program
• E posure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, PowerBI, etc.)
• E posure to working with various product lines, technologies, and industries
• A tention to detail, strong business acumen and solutions-orientation are critical, as is an ability to demonstrate thought leadership
• S rong problem solving, agility and creative thinking skills
• A ility to interact effectively with internal and external business partners
• E cellent communication skills, both verbal and written – ability to build compelling presentations and influence cross functional teams
• Pos tive can-do attitude and a desire to grow professionally
• A ility to influence, lead and drive impact in internal/external meetings
• P oven ability to define problems, collect data, establish facts, and draw valid conclusions
• S rong project management skills including superior organization, planning, and follow through
• M st be willing to travel up to 10% of the time Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
O'Fallon, Missouri: $138,000 - $221,000 USDDirector, Dispute Resolution
Posted today
Job Viewed
Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Dispute Resolution OverviewThe Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our network .all while driving Innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.
Be part of a team that is not just leading but redefining the world of payments!
The Role:
This position has a dual reporting line into the SVP, North America Franchise regional lead and the VP, Franchise Dispute Resolution global vertical lead.
The Director, North America Franchise Dispute Resolution will play a key role as the disputes point of contact for NAM customers. This individual will educate customers on dispute standards, field customer questions, and proactively analyze customer dispute trends to assist customers in optimizing dispute outcomes. This individual will engage with cross-functional stakeholders to address priority areas of focus, including fraud-related disputes.
The role is based in St. Louis, MO and must adhere to Mastercard's hybrid approach.
Accountabilities:
• Review and decision complex arbitration and compliance cases
• Serve as the primary point of contact and disputes expert for NAM customers, providing education and support related to dispute resolution and Mastercard Chargeback Rules. Meet with Customers regularly both virtually and in-person
• Gather data and analyze metrics related to dispute processes for reporting and to determine Customer areas of opportunity
• Create new or update existing Chargeback standards to ensure changes to the payments ecosystem are considered, including the increase in Fraud and agentic commerce
• Executes policies, applications, and technical requirements of dispute management processing, chargeback rules and overall Mastercard Rules
• Assist with customer inquiries and provide chargeback subject-matter-expertise to customers
• Ensure internal processes are maintained to meet service and quality standards
• Interacts with cross-functional teams (e.g., Legal, Services, Account Teams, Product, Compliance, etc.) to provide support for new products (e.g., First Party Trust) and customers pain points (e.g., Returns Fraud)
All About You:
• Robust understanding of Mastercard's Franchise Standards and products
• Strong analytical skills and proven experience in pulling data and pivot tables required to gather and analyze disputes data, with the goal of assisting customers in optimizing dispute results
• Customer-facing experience required; Ability to think on your feet and remain composed under pressure
• Applied expertise with customer service principles, theories and concepts
• Applied expertise of financial industry/banking operations practices
• Experience reviewing dispute management processes, compliance programs or policies and making adjustment recommendations
• Strong interpersonal skills and demonstrate consistent success working with business partners in support of cross-function/global program
• Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, PowerBI, etc.)
• Exposure to working with various product lines, technologies, and industries
• Attention to detail, strong business acumen and solutions-orientation are critical, as is an ability to demonstrate thought leadership
• Strong problem solving, agility and creative thinking skills
• Ability to interact effectively with internal and external business partners
• Excellent communication skills, both verbal and written - ability to build compelling presentations and influence cross functional teams
• Positive can-do attitude and a desire to grow professionally
• Ability to influence, lead and drive impact in internal/external meetings
• Proven ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong project management skills including superior organization, planning, and follow through
• Must be willing to travel up to 10% of the time Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Pay Ranges
O'Fallon, Missouri: $138,000 - $221,000 USDDispute Resolution Specialist
Posted 2 days ago
Job Viewed
Job Description
Summary
The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.
Responsibilities
Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
Protect all client and bank information confidentially and follow all company policies.
Understand, communicate, and instill the Companys mission, vision, and values (Pillars of Success).
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Working at the worksite during regular business hours and/or assigned hours.
Other specified duties as assigned.
Compensation & Benefits
The Dispute Resolution Spec I position pays a range of $17.00 to $19.00 per hour depending on experience.
Full?time associates are eligible for our benefits package:
Medical
Dental
Vision
401(k) plan
Company paid life insurance
Short and Long-term disability insurance
Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
Skills
Strong attention to detail and ability to complete work accurately.
Ability to organize work.
Ability to quickly learn new software.
Strong written and verbal communication skills, required.
Proficient Microsoft Office suite of products
Education & Experience
High school diploma or equivalent, required.
Prior experience with phone or chat-based client service, required.
Physical Requirements
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.
Equal Opportunity Employer/Disabled/Veterans
Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email
#J-18808-LjbffrDispute Resolution Specialist
Posted 2 days ago
Job Viewed
Job Description
Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions for 2023 and 2024!
Are you passionate about fraud prevention and helping people? Hoosier Hills Credit Union (HHCU) is seeking a Dispute Resolution Specialist to be a key part of our risk management efforts. In this role, you'll help safeguard our members' financial well-being by investigating fraud, resolving disputes, and improving fraud prevention strategies.
If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you!
What We Offer:
- Competitive Salary: $21.92 - $2.87, commensurate with experience.
- Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more.
- A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community.
The Dispute Resolution Specialist at Hoosier Hills Credit Union (HHCU) plays a critical role in enterprise-wide risk management and serves as a lead resource in fraud prevention, detection, mitigation, and recovery across all member service channels. This role is responsible for following established guidelines to identify and resolve disputes and suspected fraud, escalating complex issues when necessary, and contributing to the improvement of fraud prevention processes.
The ideal candidate will have a deep understanding of HHCU's products and services, along with strong awareness of social media, consumer behavior, public services, and industry payment channels.
What You'll Do:
- Assist members with fraud and merchant dispute cases related to Debit/Credit Cards and ACH .
- Apply regulations and industry standards, including Reg E, Reg Z, VISA, and NACHA .
- Investigate, document, and resolve fraud cases efficiently and professionally.
- Identify fraud patterns and recommend preventative measures.
- Collaborate with internal teams and serve as a subject matter expert.
- Manage complex claims independently and maintain detailed case records.
- Provide backup for Currency Transaction Report (CTR) filings.
- Contribute to the continuous improvement of fraud prevention workflows.
Education & Experience:
- High School Diploma or equivalent required; college coursework preferred.
- 1+ year of experience in fraud or dispute resolution (preferred).
- Strong working knowledge of Reg E, Reg Z , and card/ACH dispute protocols.
- Excellent problem-solving, communication, and documentation skills.
- Ability to manage high volumes while maintaining accuracy.
- Proficiency with digital tools and case management systems.
- Dependable, self-motivated, and able to work independently in a dynamic environment.
- Strong interpersonal skills and commitment to team success.
Why Work at HHCU?
At Hoosier Hills Credit Union , we believe in "Better Service, Better Banking, Better for You!" Our mission is to be better for our members by making a positive difference in their lives and in the communities we serve. We have a long and proud history of supporting the organizations that make our communities a better place to live.
Apply Now and take the next step in your career with Hoosier Hills Credit Union.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
Compensation
21.92 - 32.87 per hour
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Dispute Resolution Paralegal
Posted 3 days ago
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Job Description
Assist attorneys in various types of arbitration, litigation, and investigation worI for upcoming, pending and potential cases. Provides assistance in the preparation of legal documents; research and compilation of data from various legal references as well as the maintenance of case files. Work, other than primary duties, is allocated on a case-by-case basis or as specifically requested by an attorney.
Essential Duties and Responsibilities
Gathers, organizes, summarizes and indexes documents/chronologies for cases.
- Drafts correspondence, routine pleadings and motions, disclosure requests and responses according to judicial procedures and other related documents.
- Prepares and maintains documents and bundles to be used at hearings and proceedings (hard copies and soft copy PDFs, including pagination).
- Liaises directly with clients and third parties, especially as regards to document collection and management.
- Sets up and manages hardcopy and electronic case files.
- Proofreads arbitration and litigation and other documents; cite checks draft briefs.
- Conducts business and legal research, analyzing statutes, regulations, legal articles, judicial decisions, and other legal sources.
- Tracks cases on Bloomberg Law/in the media and updates the team.
- File management - updates shared drives and hard copy folders with key documents.
- Assists with client interviews and witnesses and prepares summaries of statements.
- Assists attorneys with preparation for depositions and trials, which may include attending depositions, trials and other hearings.
- Utilizes trial software at trials and other arbitrations, as needed.
- Communicates with the courts regarding ordering transcripts of hearings.
- Communicates with court reporting vendors to set up court reports for arbitration.
- Maintains and develops know-how/precedents filing and database.
- Liaises with the London office colleagues, as necessary, to obtain information regarding resources.
- Makes periodic trips to court to file documents, as needed.
- Assists legal assistants as required with naming and managing client files.
- Handles conflict checks on a one-off basis, if needed.
- Manages document translation with external providers as necessary.
Education
- Associates' degree required.
- Paralegal certificate required
- Minimum 3 years' experience; one year on an Arbitration/Litigation team, - preferred.
- Document management experience essential.
- Strong technical skills in all Microsoft Office and Internet applications.
- Understanding of legal language, principles, research methods, court pleadings and processes.
- Strong administration skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well with others and assist co-workers and clients to achieve their goals and assignments.
- Ability to use initiative; identify problems, gather data, develop and assess alternative courses of action.
- Makes timely decisions based on logical assumptions, using all available information.
- Proactive self-starter who works well without close supervision, also receptive to receiving instructions.
- Ability to remain calm under pressure and manage competing demands.
- Ensures work is checked thoroughly and reviewed with instructing attorneys before finalizing work product.
- Professional in both appearance and conduct.
- Adaptability and flexibility with a willingness to do overtime on short notice and work weekends if necessary.
Physical Demands: role requires the typical frequency of bending, sitting, standing in an office support role. May require lifting of boxes and/or bundles of up to 10Ibs
Dispute Resolution Specialist
Posted 3 days ago
Job Viewed
Job Description
The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal an Specialist, Dispute, Banking, Healthcare
Dispute Resolution Attorney
Posted 4 days ago
Job Viewed
Job Description
Our customer, a veterinary services healthcare company, is seeking a Dispute Resolution Attorney The successful candidate will be responsible for managing and resolving commercial legal disputes in both the pre-litigation and litigation contexts and across a variety of practice areas. The role requires strong legal analysis, business acumen, negotiation, and advocacy skills to efficiently handle cases and protect the organizations interests.
Location: Austin, TX (prefer hybrid but open to remote candidates as well)
Duration: 3-6 months, part-time role
Hours: Estimate 20-25 hours per week
Responsibilities
- Work closely with internal clients to evaluate claims and/or defenses in a variety of commercial contract disputes, including disputes arising under vendor contracts, Saas-related customer contracts, and leases.
- Conduct legal research and risk analysis to determine and support dispute resolution strategy.
- Represent the Company in pre-litigation settlement discussions and prepare the appropriate settlement documentation and/or work with the subject matter expert to amend the underlying agreements as necessary to reflect the commercial resolution.
- Prepare legal documents such as pleadings, motions, briefs, and settlement agreements.
- As necessary, handle preliminary phases of litigation, including pleadings, discover and motion practice and engage in dispute resolution (ADR) methods such as mediation and arbitration.
Qualifications
- Juris Doctor (JD) degree from an accredited law school.
- Admitted to the Texas bar and in good standing.
- 37+ years of relevant legal experience in litigation and dispute resolution.
- Strong legal writing, analytical, and oral advocacy skills.
- Experience with arbitration and mediation.
- Ability to manage multiple matters and meet deadlines in a fast-paced environment.
- Excellent interpersonal, drafting and negotiation skills.
- Background in two of the following areas: commercial litigation, technology and commercial landlord/tenant matters
- Experience working in an in-house legal department.
Preferred Experience
- Background in data privacy and intellectual property.
- Familiarity with e-discovery platforms and case management tools.
- Investigations experience
- Veterinary healthcare or human healthcare experience
Work Environment & Conditions:
- May require occasional travel for court appearances, hearings, or settlement conferences.
To apply:
If you are qualified, interested, and available, please send 1) your WORD version of your resume and 2) an email stating why you are a good fit for this position to
ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs.
As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers.
Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.
As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team help us change the legal business landscape and make a dent in the legal universe.