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As a Customer Service Specialist, you'll serve as the voice of KeyBank working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone's day a little better, this is the role for you. The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.

What You'll Get from This Opportunity:

• Competitive pay and unique benefits 401(k) matching (dollar-for-dollar up to 7%), generous PTO, fitness and tuition reimbursement and so much more.
• Valuable financial services experience. You'll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.
• Paid job training and access to a library of specialized professional development and training courses.
• Shift differentials available.
• Performance-based rewards.
• Variety every day is different.

Essential Job Functions:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Receiving inbound calls from consumer clients in fast paced environment (in some cases, taking back-to-back calls)
• Answering client questions, problem solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
• Providing technical support for Key's online products and services (PC, mobile, and tablets).
• Collaborating with a wide range of Key Teammates to help solve client challenges.
• Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).
• Complies with all KeyBank policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and KeyBank.

Required Qualifications:

• Minimum 1 year client service experience.
• High school diploma/GED.
• Demonstrated success in problem resolution, multi-tasking and attention to detail.
• Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites and mobile applications while speaking to clients.
• Strong interpersonal, verbal, and written communication skills.
• Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
• Ability to read and follow call center "scripts" when handling different scenarios.
• Schedule flexibility The hours for the position can change based on business need. In addition, there is a shift bid process for all Teammates that occurs two times (performance based schedule options) per year which could result in a schedule change.

Preferred Qualifications:

• Previous experience working in a remote/work from home environment.

Mobile Requirements:

• Hard wired high speed internet speed- Minimum of 50 MBPS download
• Dedicated home office space
• Distraction and noise free background we want clients to have the same professional experience that they would have speaking to a Teammate working onsite

What It's Like to Work with Us:

At the KeyBank Contact Center, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $19 to $21.00 per hour depending on location and job-related factors such as level of experience.

Job Posting Expiration Date: 09/08/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

KeyBank - 4224 Ridge Lea Road (Customer Service Representative) As a Customer Service Specialist at KeyBank, you'll: Answer client questions, problem solve, educate and make suggestions that help deliver ease, value, and expertise to clients; Provide technical support for Keys online products and services; Collaborate with a wide range of Key employees to help solve client challenges.Hiring Immediately >>

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Open and service deposit accounts.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.

Actively promote teamwork, leading by example and taking initiative to assist others.

Provide backup and assistance to other retail banking roles and locations, as necessary.

Model and champion the Bank's standards for exceptional customer service.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistently good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines.

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Critical thinking and communication skills

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to demonstrate confidence and act as a trusted advisor

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Basic knowledge of personal finance and household budgeting required

Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

Experience in retail customer service and/or sales preferred

NMLS preferred (required for lending activities)

Operate customary equipment and technology used in a business environment, with or without accommodation.

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times

• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

• Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

• Open and service deposit accounts.

• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

• Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.

• Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

• Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.

• Actively promote teamwork, leading by example and taking initiative to assist others.

• Provide backup and assistance to other retail banking roles and locations, as necessary.

• Model and champion the Banks standards for exceptional customer service.

• Enthusiastically support the banks values and mission.

• Display a high degree of integrity, trustworthiness, and professionalism at all times.

• Complete all essential training timely.

• Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

• Maintain consistently good punctuality and attendance to work.

• Adhere to all Bank policies, procedures, and guidelines.

• Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

• Knowledge of bank policies and procedures

• Critical thinking and communication skills

• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

• Ability to demonstrate confidence and act as a trusted advisor

• Ability to communicate effectively both verbally and in writing

• Ability to demonstrate team player approach, capable of thriving in a continually changing environment

• Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

• Ability to work without close supervision

• Ability to maintain confidentiality

• Ability to follow policy and procedure including safety and security procedures

• Ability to travel to other work locations (e.g., training, staffing shortages), as needed

• Skill in using computer and Microsoft Office applications necessary to perform essential job functions

• High school diploma or equivalent required; bachelors degree preferred

• 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

• Basic knowledge of personal finance and household budgeting required

• Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

• Experience in retail customer service and/or sales preferred

• NMLS preferred (required for lending activities)

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times

• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

• Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

• Open and service deposit accounts.

• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

• Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.

• Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

• Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.

• Actively promote teamwork, leading by example and taking initiative to assist others.

• Provide backup and assistance to other retail banking roles and locations, as necessary.

• Model and champion the Banks standards for exceptional customer service.

• Enthusiastically support the banks values and mission.

• Display a high degree of integrity, trustworthiness, and professionalism at all times.

• Complete all essential training timely.

• Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

• Maintain consistently good punctuality and attendance to work.

• Adhere to all Bank policies, procedures, and guidelines.

• Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

• Knowledge of bank policies and procedures

• Critical thinking and communication skills

• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

• Ability to demonstrate confidence and act as a trusted advisor

• Ability to communicate effectively both verbally and in writing

• Ability to demonstrate team player approach, capable of thriving in a continually changing environment

• Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

• Ability to work without close supervision

• Ability to maintain confidentiality

• Ability to follow policy and procedure including safety and security procedures

• Ability to travel to other work locations (e.g., training, staffing shortages), as needed

• Skill in using computer and Microsoft Office applications necessary to perform essential job functions

• High school diploma or equivalent required; bachelors degree preferred

• 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

• Basic knowledge of personal finance and household budgeting required

• Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

• Experience in retail customer service and/or sales preferred

• NMLS preferred (required for lending activities)

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Essential Job Functions:

• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
• Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
• Open and service deposit accounts.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
• Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
• Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
• Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
• Actively promote teamwork, leading by example and taking initiative to assist others.
• Provide backup and assistance to other retail banking roles and locations, as necessary.
• Model and champion the Bank's standards for exceptional customer service.
• Enthusiastically support the bank's values and mission.
• Display a high degree of integrity, trustworthiness, and professionalism at all times.
• Complete all essential training timely.
• Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
• Maintain consistently good punctuality and attendance to work.
• Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities:

• Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
• Knowledge of bank policies and procedures
• Critical thinking and communication skills
• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
• Ability to demonstrate confidence and act as a trusted advisor
• Ability to communicate effectively both verbally and in writing
• Ability to demonstrate team player approach, capable of thriving in a continually changing environment
• Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
• Ability to work without close supervision
• Ability to maintain confidentiality
• Ability to follow policy and procedure including safety and security procedures
• Ability to travel to other work locations (e.g., training, staffing shortages), as needed
• Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred
• 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
• Basic knowledge of personal finance and household budgeting required
• Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
• Experience in retail customer service and/or sales preferred
• NMLS preferred (required for lending activities)

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.