4,291 Consumer Business jobs in the United States

Description:

Role: Solution Architect - Data - Consumer Business Group

Location: San Francisco, CA (other US Locations can be considered - compensation mentioned is for Bay Area location)

Responsibilities:

-Build and optimize machine learning models using frameworks like TensorFlow, PyTorch, or Scikit-learn.

-Architect and implement end-to-end MLOps pipelines for model training, deployment, and monitoring.

-Leverage cloud-based AI services (AWS SageMaker, Google Vertex AI, Azure ML) to develop scalable ML solutions.

-Work with big data technologies (Spark, Hadoop, BigQuery, Databricks) for data preprocessing and feature engineering.

-AI/ML tools - Vertex AI, TensorFlow, AutoML and Big query ML. Experience in Data Integration.

-Good to Have - Manage the MLOPs Infrastructure including Continuous Integration servers, Model Configuration management, Model Deployment automation, Containers, Infrastructure Orchestration, Monitoring and Analytics, Testing and Cloud Quality tools. Experience - 8 to 15 years

#LI-AD1

*CLIENT SERVICE PROFESSIONAL - CONSUMER AND BUSINESS BANKING *
WHAT IS THE OPPORTUNITY?
Performs day-to-day servicing for respective team and clients. Works directly with clients in all areas of deposit and credit operations (new accounts, wires, transfers, account activity, online banking etc.) Provides clients with accurate, timely and detailed information to ensure quality service and client retention. Resolves client inquires/complaints and identifies "root cause" of errors/discrepancies identified. Relieves Relationship Manager from performing account specific servicing tasks.
WHAT WILL YOU DO?
* Acts as primary liaison between client and all areas of the bank. Perform follow-up with all clients to ensure completion and satisfaction.
* Introduce clients to appropriate area within Bank, maintain knowledge of bank products and services.
* Ensure early identification and proper escalation of potential risk to appropriate level of authority.
* Uses knowledge of bank products and services to evaluate new opportunities for growth in relationships and recommending beneficial solutions to clients/prospects.
* Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect. Resolves problems, answers questions related to client accounts and utilization of bank products and services.
* Resolves client complaints and takes appropriate action to prevent future problems. Contacts clients regarding overdrafts (or other related problems) and performs follow-up necessary to resolve situation. Determines appropriate method of approach.
* Analyzes client needs in order to recommend appropriate solutions/benefits to clients/prospects.
* Leads and manages internal service process including outbound calling efforts to clients/prospects.
* Coordinate branch facilitated requests (cashier's checks, cash orders, FX, etc.)
* Fraud reporting.
* Is considered a subject matter expert in operations policies, procedures, and applicable regulatory requirements.
* This person will support sales colleagues to build and maintain client relationships.
* Will support multiple sales teams.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* Minimum 5 years' experience in client service, banking operations or banking relationship management support required.
* Minimum 5 years' experience in a banking or financial services environment required
*
*Additional Qualifications*
* Prior Business Banking experience helpful
* Knowledge of Bank policies and procedures and regulatory compliance.
* Knowledge of Bank products and services.
* Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
* problem solving skills.
* Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
* Strong organizational and time management skills and ability to prioritize work.
* Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $59,467 - $94,975 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

**#WeAreParamount on a mission to unleash the power of content you in?**
Weve got the brands, weve got the stars, and weve got thepowerto achieve our mission to entertain the planet now all were missing isYOU!Becoming a part of Paramount means joining a team that values authenticity and embraces inclusion for all. We are searching for individuals who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter both for our audiences and our employees. You fuel our culture of purpose, passion, and collaboration. Were in this together.
Do you love money? News you can use? Nerd out over data? Can you decipher what CEO speak is and put it into terms everyday Americans can understand? We want you to help take the wonk out of business and economic news. Break it all down for our viewers and readers who really want to understand how policies are affecting their pocketbook.
CBS News is looking for a collaborative, creative, driven producer to research, develop, pitch and create content focused on personal finance, consumer, business, and technology related stories for multiple platforms. The successful candidate will have a track record of urgently identifying and generating breaking / day-of news content, as well as developing longer-term, in-depth enterprise content ALL while maintaining the highest ethics in news gathering and production. These can be taped and / or live segments.
This person will report to the beats senior coordinating producer for assignments and work hand in hand to map out coverage needs. The successful candidate is required to assist in all aspects of production from day-of-air, breaking news, to long term projects.
The priority is to collaborate with beat correspondents, but at times, work with various CBS News and Stations correspondents may be required. A STRONG ability to collaborate, flex and multitask is a must.
KEY RESPONSIBILITIES:
+ Explore and report on new, important, compelling stories with clear value to consumers, including personal finance, business, and technology related content.
+ Manage highly effective collaboration and frequent communication inside the beats team, including reporters, producers, photographers, and managers throughout CBS News and Stations.
+ Manage existing base of strong contacts and develop broad range of sources across business and technology.
+ Write scripts independently and in partnership with other individuals, both live and taped segments.
+ Help coordinate daily workflow and content execution of reporters and photographers, including assignments, timelines, and resource prioritization.
+ Identify and flag important data releases or events, along with proactive plan for coverage.
+ Continuously supply to editorial processes, including pitches, story development, script approval, fact checking and legal review. Ensure completeness, balance, and diverse points of view in reporting, in addition to accurate, well-documented, bulletproof content.
+ Efficiently use newsgathering and investigative tactics to acquire information and story elements, such as developing relationships, encouraging sources, strategically landing interviews, navigating open records laws, and using computer-assisted reporting techniques.
+ Coordinate production elements, such as graphic design, digital layout, and talent presentation in the field or in studio.
+ May require producing in the field from various locations as needed for the gathering and presentation of content.
+ Assist beats team in engaging with content marketing efforts on all platforms.
+ Understand, interpret, and simplify data and other complex information, and then communicate the points / themes to the team in a clear, concise way.
+ Urgently develop and implement angles to elevate breaking news and major story coverage.
+ Be willing to travel as necessary in pursuit of story.
+ Must be willing to work an unpredictable and adaptable schedule as assigned.
+ Should multitask and have multiple greenlit stores in various stages of development.
+ Occasional on-air reporting may be required.
+ Provide copy for dot.com on relevant stories that would benefit our digital audience.
QUALIFICATIONS:
+ At least 10 years of continuous producing experience.
+ Have strong sourcing and contacts.
+ Knowledge: Proven understanding of reporting on consumer/business/personal finance/technology topics. Strong critical thinking and analytical skills.
+ Collaboration: Proven ability to cultivate collaboration across multiple news groups. Strong interpersonal and communication skills to cultivate and maintain valuable relationships.
+ Video shooting and editing skills preferred.
+ Proven experience in strong visual storytelling ability.
+ Willingness to travel with a current passport.
+ Bachelor's degree in broadcast journalism, communications, economics, or a related field.
+ Must be a self-starter and independent worker.
+ Management experience is a big plus, as this role has fill-in potential for beat senior.
THIS IS A NEW YORK CITY-BASED, IN-OFFICE ROLE
CBS News and Stations, brings together the power of CBS News, 28 owned television stations in 17 major U.S. markets, the CBS News Streaming Network, CBS News Streaming local platforms, local websites and cbsnews.com, under one umbrella. CBS News and Stations is home to the nations #1 news program 60 MINUTES, the CBS News Streaming Network, the first 24/7 digital streaming news network, the award-winning broadcasts CBS MORNINGS, CBS SATURDAY MORNING, the CBS EVENING NEWS, CBS SUNDAY MORNING, CBS WEEKEND EVENING NEWS, 48 HOURS and FACE THE NATION WITH MARGARET BRENNAN. CBS News and Stations provides news and information for the CBS Television Network, CBSNews.com, CBS News Radio and podcasts, Paramount +, all digital platforms, and the CBS News Streaming Network, the premier 24/7 anchored streaming news service that is available free to everyone with access to the internet. The CBS News Streaming Network is the destination for breaking news, live events, original reporting and storytelling, and programs from CBS News and Stations top anchors and correspondents working locally, nationally and around the globe. CBS News streaming services, across national and local, amassed more than 1.01 billion streams in 2021. Launched in November 2014 as CBSN, the CBS News Streaming Network is available on 30 digital platforms and apps, as well as CBSNews.com and Paramount+. The service is available live in 91 countries. CBS News and Stations is dedicated to providing the highest quality journalism under standards it pioneered and continues to set in todays digital age. CBS News earns more prestigious journalism awards than any other broadcast news division.
ADDITIONAL INFORMATION
Hiring Salary Range: $125,000.00 - 150,000.00.
The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.
**What We Offer:**
+ Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: Generous paid time off.
+ An exciting and fulfilling opportunity to be part of one of Paramounts most dynamic teams.
+ Opportunities for both on-site and virtual engagement events.
+ Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
+ Explore life at Paramount: is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

Description:

Role: Solution Architect - Artificial Intelligence & Machine Learning - Consumer Business Group

Location: San Francisco, CA (other US Locations can be considered)

Responsibilities:

-Minimum of 8 years of professional experience

-Experience with working on projects in the Consumer Business Industry and deep understanding of this industry

-Deep understanding of machine learning algorithms, deep learning frameworks (TensorFlow, PyTorch), natural language processing (NLP), computer vision, and related technologies.

-Familiarity with major cloud platforms (AWS, Azure, GCP) and their AI services.

-Proficiency in programming languages like Python, Java, and experience with software development methodologies.

-Ability to analyze large datasets, extract insights, and prepare data for AI modeling.

-Understanding of business needs and ability to translate them into impactful AI solutions.

#LI-AD1

PURPOSE OF THE ROLEThe role is accountable for driving the end to end digitisation of marketing in the Business unit. This role leads the plan for landing capabilities that power the E2E marketing workflow, consumer engagement, innovation, and marketing performance, including expanding the use of AI and automation, partnering closely with the BU Marketing leaders and Product teams to drive user centricity, and to embed and land the value from Digital & Technology capabilities.WHAT WILL YOUR MAIN RESPONSIBILITIES BEo Main point of contact to BU marketing leadership and senior GDT stakeholderso Create and execute strategies that leverage digital technologies, AI, and automation to enhance marketing efforts.o Own E2E Digital & Technology change roadmap for BU. Partner with business and product owners on adoption and business value realizationo Ensure alignment of marketing analytics, AI and technology initiatives with business unit objectives.o Own collation of status and reporting to senior executives (NALT, Transformation Office & SteerCo)o Accountable for the digitisation of marketing, leading the E2E Digital & Technology plan for marketing in the business unit on behalf of the BU CDIOo Prioritises and aligns the plan, outcomes and timelines with business unit marketing leadership across productso Drives benefits and adoption with the business unit marketing team and productso Drives local stakeholder engagement and feedback prioritisation, advocating for user centricity and continuous improvemento Accountable for business unit marketing sign-off and validation of productso Lead business deployment of BU specific or BU tailored products, working closely with deployment team s to ensure outcome deliveryo Acts as first point of contact for BU Marketing leaders and escalation point into GDT, resolving risks, issues and questionso Advocate for the adoption of innovative tools and practices to maintain a competitive edge.o Suggests opportunities for leverage of AI and Automation to drive productivity, growth or operational effectivenesso Create and Implement new processes and governance that improves ways of working for GDT and BU marketing function as it relates to Digital & Technology capabilitiesNecessary Experience & Qualifications- Leading edge / fully operational Change Management experience required.SKILLS - (Skills List)- Digital acumen - experience delivering digital technologies into large businesses - including but not limited to AI Agents, GenAI, Automation, Social Listening, Creative Asset Generation and Review, Workflow Management, Analytics, Content Marketing, Knowledge Management and Data Management- Business acumen - understanding of the business unit, marketing, and media.- Strong leadership, influencing and stakeholder management skills- Program management to ensure delivery of outcomes across many workstreams- Excellent communication, collaboration and interpersonal skills, especially for partnering C-suite exec leaders.

Pay: The pay range for this position is $1 41,680 to $2 12,520 . Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal (

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

Job Category: Uniops

Job Type: Full time

Industry:

Consumer & Business Banking Senior Relationship Banker, Belmont, MA
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
**The Difference You Make:**
As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
+ Independently manage a portfolio comprised of both high value consumer clients and small business customers.
+ Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
+ Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
+ Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
+ Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
+ Collaborate with team members and partners to achieve branch goals and drive overall performance.
+ Participates in joint calling with Product partners to generate and deepen relationships with business customers.
+ Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
+ Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
+ Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
+ Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
+ Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
+ Responsibilities may extend to supporting nearby branch locations based on business necessity.
**What You Bring:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High school diploma, GED or equivalent education:: Business Management, Finance, or equivalent field - Required.
+ Bachelor's degree in related field or equivalent: demonstrated through a combination of work experience, training, military service, or education - Preferred.
+ 5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
+ 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR)
+ 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
+ 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
+ Motivated to help people achieve financial goals.
+ Strong financial acumen with a general knowledge of consumer and small business products, and lending.
+ Proven track record in sales and cross-selling products and services.
+ Proven ability to manage a portfolio of clients effectively.
+ Proven relationship-building skills and a customer-centric approach.
+ Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
+ Ability to use critical thinking to solve problems and provide solutions to customer issues.
+ Excellent communication, consultative and influence skills both verbal and written.
+ Demonstrated proficiency using the phone to engage with customers.
+ Ability to display a credible, trustworthy, and professional image at all times.
+ Proficient in using digital tools and technology to enhance customer engagement.
+ Ability to follow directions, policies, and procedures.
+ Ability to identify and escalate concerns of risk to appropriate channels.
+ Ability to work in a fast-paced environment and manage multiple priorities.
+ Computer proficiency and basic math skills.
+ Ability to work branch hours, which can include weekends and evenings.
**Certifications:**
+ No Certifications listed for this job.
**It Would Be Nice For You To Have:**
+ Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
+ Experience in Microsoft Office products.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$52,500.00 USD
Maximum:
$87,500.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Belmont, MA, Belmont
**Other Locations:** Massachusetts-Belmont
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Consumer & Business Banking Senior Relationship Banker, Somerville , MA
Country: United States of America
**Your Journey Starts Here:**
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities **We Want to Talk to You!**
**The Difference You Make** :
As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
- Independently manage a portfolio comprised of both high value consumer clients and small business customers.
- Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
- Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
- Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
- Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Participates in joint calling with Product partners to generate and deepen relationships with business customers.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
**What You Bring:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma, GED or equivalent education: Business Management, Finance, or equivalent field - Required.
Bachelor's degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.
5+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR)
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
- Motivated to help people achieve financial goals.
- Strong financial acumen with a general knowledge of consumer and small business products, and lending.
- Proven track record in sales and cross-selling products and services.
- Proven ability to manage a portfolio of clients effectively.
- Proven relationship-building skills and a customer-centric approach.
- Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
- Ability to use critical thinking to solve problems and provide solutions to customer issues.
- Excellent communication, consultative and influence skills both verbal and written.
- Demonstrated proficiency using the phone to engage with customers.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Certifications:
No Certifications listed for this job.
**It Would Be Nice For You To Have:**
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience in Microsoft Office products.
**What Else You Need To Know** **:**
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
**Base Pay Range**
Minimum:
$52,500.00 USD
Maximum:
$87,500.00 USD
**Link to Santander Benefits:**
**Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) ( Culture:**
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**EEO Statement:**
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
**Working Conditions** :
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
**Employer Rights:**
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
**What** **To Do Next** **:**
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
**Primary Location:** Somerville, MA, Somerville
**Other Locations:** Massachusetts-Somerville
**Organization:** Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO