59,687 Consumer Relations Specialist jobs in the United States

Description
Position Overview
We are seeking a Communication Specialist to join our team in Juno Beach, FL. Under the general supervision of a lead or manager, this role will support communication projects from concept through completion, ensuring on-time delivery and measurable results. The ideal candidate will have strong writing and communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment.
This position will primarily focus on HTML email creation, deployment, and measurement for internal employee communications and customer communications. A secondary responsibility will include cross-training to support our employee intranet (web). The role may also require supporting storm and emergency communication efforts to maintain business continuity.
Key Responsibilities
+ Develop and execute communication plans and initiatives to support business objectives.
+ Create, deploy, and measure performance of HTML-based email campaigns.
+ Assist in planning, developing key messages, and writing content for both internal and external communications.
+ Leverage research and analytics to guide planning, messaging, and performance tracking.
+ Support updates and content management for the employee intranet
+ Collaborate effectively with clients, stakeholders, and team members, maintaining strong working relationships.
+ Contribute to business continuity and emergency communications during storm events as needed.
+ Ensure all communications meet quality standards, align with brand guidelines, and are delivered on time.
Requirements
Qualifications
+ Bachelor's degree in Journalism, Communications, Marketing, Public Relations, Advertising, or related field (required).
+ 3+ years of relevant experience in communications, marketing, or related fields.
+ Demonstrated expertise in writing, editing, and content development (portfolio or writing samples may be requested).
+ Experience with email marketing fundamentals from start to finish; HTML email experience strongly preferred.
+ Strong writing, editing, verbal communication, and presentation skills.
+ Ability to perform market research and apply analytics to communications planning.
+ Strong organizational skills with proven discipline in project execution.
+ Creative problem-solving abilities and adaptability in a fast-paced environment.
+ Web design or intranet management experience is a plus, but not required.
+ Ability to remain flexible during storm or emergency situations to support business continuity.
Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a skilled Communication Specialist to join our team on a contract basis. This position is based in New York, New York, and involves managing social media community engagement for a dynamic B2C services company. The role includes regular weekday coverage, as well as limited weekend responsibilities, making it ideal for individuals with a passion for digital communication and social media strategy.
Responsibilities:
- Oversee social media community management during designated hours from Monday to Friday, ensuring timely responses to inbound messages.
- Provide weekend coverage once a month, checking and managing social media channels three times daily.
- Develop and execute engaging content strategies, including copywriting tailored for various platforms.
- Collaborate with internal teams to align communication plans with broader corporate objectives.
- Monitor and analyze social media metrics, delivering insights to optimize audience engagement.
- Manage inbound queries and interactions, maintaining a consistent and meticulous brand voice.
- Create structured reports summarizing social media activity and performance.
- Assist in the development of internal communication plans to support team objectives.
- Ensure brand messaging is consistent across all communication channels.
- Stay updated on social media trends and best practices to enhance community management efforts. Requirements - At least 1-2 years of experience in social media marketing, including community management.
- Proficiency in copywriting with the ability to craft compelling and audience-focused content.
- Strong understanding of corporate communications and internal messaging strategies.
- Familiarity with tools for creating structured social media reports.
- Experience in developing and implementing communication plans.
- Ability to manage social media interactions with attention to detail and in a timely manner.
- Knowledge of current social media trends and platforms.
- Excellent organizational skills and the ability to manage time effectively. Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Overview**
**Design. Disrupt. Repeat.**
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We're passionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.
**Contributions**
**Key Responsibilities:**
+ Assist with client's evolving brand by:
+ Developing and communicating an experience-based brand presence that inspires and incites action.
+ Executing the brand across all channels of communications to include business materials, presentations, reports, sponsorships, websites, social media, office environments, events, merchandise, advertising, literature, and electronic communications.
+ Assist with the management of brand elements (color, logo, iconography, voice, tagline, etc.) and assets (images, graphic files, artwork for packaging, etc.).
+ Driving consistency across all touch points - "living the brand" internally by driving brand engagement and governing compliance (brand guidelines).
+ Work associated to help create development and implementation of comprehensive Communications plan to align with client goals and objectives. This consists of:
+ Conceiving, writing/creating and delivering compelling content specific to target audiences that reinforces value propositions and brand positioning (e.g., graphic design and "storyfication").
+ Capturing, creating, and distributing content via the most effective channels (e.g., social media, email, print, events, blogs) - the right media mix.
+ Ensuring an integrated approach across all touch points to create a consistent client experience.
+ Collaborate on intranet content updates and other digital tools ensuring proper maintenance and development.
+ Provide reporting as requested.
+ Conduct competitive research and benchmarking of client initiatives. Remain informed of industry trends and communicate relevant updates and recommendations to client.
+ Drives event management opportunities for client.
+ Lead communication needs such as newsletter creation, communication for special projects, initiatives, and press releases.
+ Communicates and collaborates with client to drive effectiveness of initiatives.
+ Partners with client on special projects to drive value-added service and initiatives.
+ Provides communications guidance to executive level leadership.
**Qualifications**
**Qualifications:**
+ Bachelor's Degree
+ 5+ years professional work experience in Public Affairs, Public Relations, Communications, or Marketing.
+ 5+ years professional work experience leading teams of various sizes.
+ 2+ years professional work experience managing various social media pages.
+ 2+ years professional experience providing subject matter expertise in communications to executive level leadership.
+ Strong interpersonal, written and communication skills.
+ Highly focused planning and project management skills.
+ Strong winning mindset, resourceful in overcoming obstacles, and a driven individual.
+ Current with digital tools and technology (e.g., DSLR camera, Google analytics, graphics experience, Social Media) with high learning agility.
+ Excellent team building and collaboration skills with cross-functional teams.
+ Strong presentation and problem solving skills.
**Preferred:**
+ Previous federal government experience
+ Action-oriented
+ Project Management
+ Attention to detail
+ Creative
+ Nimble
+ Interpersonal savvy
**About** **steampunk**
**Identity Statement**
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
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**Job Location** _US-VA-McLean_
**Posted Date** _1 month ago_ _(8/29/ :01 PM)_
**_Job ID_** _6677_
**_Clearance Requirement_** _Public Trust_

Description
We are looking for a skilled Communication Specialist to join our team in Houston, Texas. In this contract role, you will play a key role in creating and executing communication strategies that align with business goals. The position requires a proactive individual who can craft compelling messages, collaborate effectively, and deliver impactful results using strong writing, research, and project management skills.
Responsibilities:
- Develop and implement communication plans to support organizational objectives.
- Write, edit, and refine messaging tailored to various audiences and platforms.
- Conduct market research and analyze data to inform strategic decisions.
- Collaborate with internal teams and stakeholders to identify communication needs and solutions.
- Monitor and measure the effectiveness of communication initiatives using performance metrics.
- Manage multiple projects simultaneously, ensuring timely and quality execution.
- Create presentations and materials to support campaigns and initiatives.
- Foster strong relationships with clients and team members through effective communication and support.
- Uphold established processes and best practices to maintain consistency and quality.
- Adapt to dynamic environments and shifting priorities while maintaining high performance.
Requirements - Bachelor's degree in Journalism, Communications, Marketing, Public Relations, or a related field.
- At least 3 years of relevant experience, with exposure to multiple disciplines preferred.
- Exceptional writing, editing, and verbal communication skills.
- Strong project management abilities with a focus on organization and execution.
- Proven ability to conduct market research and leverage analytics to drive strategy.
- Customer-focused mindset with the ability to adapt to client needs.
- Creative problem-solving skills and the ability to think strategically.
- Proficiency in tools such as Microsoft Office and other communication platforms. Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office.
Responsibilities:
- Collaborate with internal teams to revise and maintain employee benefit materials for client funds
- Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures
- Audit and update plan content to ensure compliance with regulations and clarity for employees
- Draft and edit compelling content for monthly health initiative newsletters
- Develop and refine open enrollment materials, ensuring they are user-friendly and consistent
- Organize and optimize the company's letter library to streamline communication processes
Requirements - Bachelor's degree in Communications, English, Marketing, or a related discipline.
- Minimum of 3 years of experience in writing or content development with a focus on detail and quality.
- Background in benefits or actuarial communications is highly desirable.
- Strong attention to detail and ability to simultaneously manage multiple priorities.
- Proficiency in tailoring messaging to specific audiences with clarity and precision.
- Familiarity with Microsoft Office Suite and content management systems.
- Experience in HR or benefits administration is a plus. Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description

Job Description

Position Title: Communications Specialist

Reports to: Communications Coordinator

Department: Communications

FLSA Status: Non-Exempt

Job Type: Full-Time, In-Person

Salary: $40,000-$60,000

Summary of Position :

At the City of Doraville, you’ll use your creativity and communications expertise to directly impact the lives of residents. From highlighting neighborhood programs and public safety updates to showcasing cultural events and city improvements, your work will help strengthen connections in one of the most diverse communities in Georgia.

The Communications Specialist will play a key role in managing and enhancing the City’s communications efforts. This position is responsible for creating and executing communication strategies that keep residents informed, highlight city services and initiatives, and build community engagement.

We are seeking a creative, detail-oriented communicator who is passionate about public service and skilled at using digital tools to connect with diverse audiences.

This is a new position within the City’s Communications team. By expanding from one to two full-time staff members, the City is investing in stronger, more proactive communications. This role offers an exciting opportunity for professional growth, collaboration, and broad skill development as part of a growing department.

Essential Duties and Responsibilities :

Content Creation and Management:

• Develop, write, and edit engaging content for the City’s website, social media, email newsletters, and other digital platforms.
• Create and edit graphics, photos, and multimedia content to support city programs and initiatives

Social Media Management:

• Manage and grow the City’s social media presence across platforms (Facebook, Instagram, Threads, YouTube, LinkedIn, etc.).
• Plan, schedule, and publish content that informs, engages, and reflects Doraville’s diverse community.
• Monitor social media activity, respond to inquiries, and provide timely updates during events or emergencies.

Email Communications:

• Coordinate and distribute digital newsletters and updates to residents.
• Track performance and adjust strategies to increase reach and community engagement.

Website Management:

• Maintain and update website content to ensure accuracy, accessibility, and alignment with City priorities.
• Work with website host to troubleshoot issues and implement new features as needed.
• Ensure compliance with accessibility standards.

Analytics and Reporting:

• Track and report on digital communications performance using tools such as Google Analytics and social media insights.

Collaboration and Coordination:

• Work closely with other City departments to support events, initiatives, and campaigns with clear and consistent messaging.
• Assist with communications during emergencies, ensuring accurate and timely updates to the community.

Staying Current:

• Stay up to date with the latest marketing trends, tools, and best practices.
• Continuously seek opportunities to improve processes and leverage new technologies.

Desired Skills and Qualifications:

Required Qualifications :

• Bachelor’s degree in marketing, communications, journalism, or a similar field.
• 1-3 years of experience, internships accepted, in digital communications, content creation, social media management, or similar.
• Knowledge of digital marketing tools and platforms (e.g., Hootsuite, Constant Contact, Google Analytics).
• Experience using Adobe Creative Cloud programs or Canva
• Excellent written and verbal communication skills.
• Organized, detail-oriented, and able to manage multiple projects on competing deadlines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Creative thinking and problem-solving abilities.

Preferred Qualifications :

• Experience in government is a plus.
• Familiarity with SEO best practices is a plus.
• Spanish, Mandarin, or Korean speaking ability is strongly preferred.

Mental and Physical Requirements :

• Ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
• Ability to communicate orally and to perceive and discriminate colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals.
• Performance of essential functions may require exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, temperature and noise extremes, hazardous materials, fire, unsafe structures, heights, confined spaces, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, toxic agents, explosives, water hazards, disease, pathogenic substances, or rude/irate customers.
• In compliance with the Americans with Disabilities Act, or other applicable law, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the City.

Other Requirements :

• Must be eighteen (18) years of age or older.
• Must have a bachelor’s degree in marketing, communications, journalism, or a similar field
• Must possess and maintain a valid Georgia driver's license.
• Must be able to work various shifts, including nights, weekends and holidays.
• Ability to pass a pre-employment background investigation, to include but not limited to, a physical examination with drug screening and an oral interview.

At-Will Employment :

This classification specification does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Employment with the City of Doraville is at-will in accordance with Georgia law.

Job Description

Job Description

Salary: $23.32 - $7.50

JOB POSTING

COMMUNICATION & CONTENT SPECIALIST

HOURS:

Part Time, 24 hours/week, non-exempt

STARTING SALARY:

23.32 - 27.50/hour, commensurate with experience

BENEFITS:

Vacation, sick time, holiday pay

Telehealth & Employee Assistance Program

457 deferred compensation plan

WHAT WE ARE LOOKING FOR:

Plymouth District Library is seeking a dynamic and results-driven individual to join our team. This role is responsible for developing content to drive awareness of library services, participation in community initiatives, and advocacy for our institutional values. The ideal candidate is a strategic thinker with solid writing skills, experience with various digital platforms, and a proven track record of successful content development.

OUR LIBRARY & COMMUNITY:

Plymouth District Library is located in busy downtown Plymouth, MI, midway between Detroit and Ann Arbor. We serve the Plymouth Community which is comprised of 36,650 residents living in the City of Plymouth and the Charter Township of Plymouth, as well as the patrons of 75 Detroit-area libraries through a reciprocal borrowing agreement facilitated by The Library Network.

The library serves as a significant community hub and maintains strong partnerships with local and regional community groups, governments, schools, businesses, and cultural organizations. Plymouths rich history has included the library for nearly 100 years. Strong community support has resulted in a dedicated perpetual millage, a robust Friends organization, and more than 100 adult volunteers. Pre- pandemic, over a 1,000 visitors a day used the library to participate in programs, use our meeting and study rooms, borrow materials, use technology, and connect with others.

The library contributes significantly to the high quality of life available in the Plymouth community. Our sense of community is created by beautiful neighborhoods, spacious parks, robust sport, education system, cultural and arts organizations, and dedicated community service organizations. Our vibrant, walkable downtown is full of unique shops, restaurants, entertainment and recreational options, all surrounding Kellogg Park as the centerpiece and host of year-round events. The library is just steps from all of this in our central downtown location and plays an active role in community events.

Plymouth District Library is an equal opportunity employer. We seek to represent and reflect our community in all that we do. Plymouth District Library does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, height, weight, or veteran status.

JOB DESCRIPTION

COMMUNICATION & CONTENT SPECIALIST

JOB SUMMARY:

Under the direction of the Library Director, the Communication & Content Specialist ensures the librarys voice is clear, engaging, and consistent across platforms. This role emphasizes writing, planning, and audience engagement, supporting the librarys mission to inform and inspire the community.

JOB DUTIES:

An employee in this position may be called upon to do any or all of the following duties. These examples do not include all of the duties which the employee may be expected to perform.

• Draft and compile content for the weekly email newsletter.
• Write and schedule social media posts, collaborating with the Visual Design Specialist for graphics and photos.
• Maintain and update the librarys editorial calendar, coordinating messaging across platforms.
• Write and edit blog posts and other narrative content that highlight library programs, collections, and services.
• Coordinate content for the monthly community newspaper, ensuring deadlines and tone are met.
• Collaborate with staff to gather stories, updates, and program information.
• Assist with content for the quarterly print newsletter, working closely with the Visual Design Specialist.
• Provide information services at public desks.

DESIRED KNOWLEDGE, SKILLS, ABILITIES, AND MINIMUM QUALIFICATIONS:

The recommendations below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Bachelors degree in marketing, communications, or related field
• Strong writing, editing, and storytelling skills.
• Experience with social media platforms and content scheduling tools.
• Excellent organizational and planning skills.
• Ability to balance multiple deadlines and projects.
• Collaborative approach to working with colleagues across departments.
• General knowledge of public library services, materials, and organization.
• Interpersonal and judgmental skills necessary to work effectively with library staff and patrons in a busy environment.
• Ability to effectively present information and respond to questions from patrons, managers, and coworkers.

APPLICATIONS ACCEPTED UNTIL POSITION IS FILLED

Job Description

Job Description

Position Description:

As our Executive Communications Producer, you will be the master storyteller for OEM's digital product journey. You'll work hand-in-hand with our senior leadership team, including the Head of Digital Product, transforming their vision and strategic ideas into compelling visuals, impactful presentations, and cohesive narratives that bring the mission of our digital product organization to life. This is a high-visibility role where your creative and strategic communication skills will directly shape how our digital initiatives are understood, embraced, and championed-both internally across OEM and potentially with external audiences. You'll play a pivotal part in inspiring our teams and partners, clearly articulating the 'why' behind our work and fueling our collective drive to build exceptional customer experiences at OEM.

Skills Required:

• Ad Hoc Reporting, UI/UX DESIGN, Visual Design, PowerPoint, Communications

Skills Preferred:

• Graphic Design, Product Design, Product Management

Experience Required:

• Partner closely with the Head of Digital Product and other senior leaders within the Digital Product organization to build document and presentations to convey strategic objectives, key messages, and upcoming initiatives.
• Translate complex information, raw ideas, and leadership vision into compelling, simple narratives and well-structured presentations tailored for executive leadership and cross-functional partners.
• Engage in extensive collaboration and iterative feedback loops with senior leaders, including the Chief of Staff, to refine content, messaging, and visual approaches, ensuring the story effectively resonates.
• Proactively identify and solicit necessary information from various subject matter experts to build comprehensive and accurate narratives that clearly convey the intended message.
• Design and produce high-impact executive-level presentations, incorporating exceptional visual design, information hierarchy, and storytelling techniques.
• Develop and maintain a library of presentation templates, high-quality visual assets (e.g., diagrams, infographics, conceptual visuals), and style guides to ensure consistency and brand alignment in executive communications.
• Act as a strategic partner in shaping and refining how digital product stories are told, offering creative solutions and expert guidance on narrative structure and message articulation.
• Manage multiple presentation projects simultaneously, from initial concept through to final delivery, often under tight deadlines.
• Design, implement, and manage a sustainable and efficient system or process for prioritizing, triaging, and delivering against ongoing strategic visual communication needs from leadership and key stakeholders.
• Operate with a high degree of autonomy, taking full ownership and accountability for the quality, impact, and timely delivery of executive-level presentation slides.

Experience Preferred:

• Bachelor's Degree in Design (e.g., Graphic Design, Visual Communication), Communications, Marketing, or a related field.
• Experience creating presentations and communication materials within a large, complex, or matrixed organization, demonstrating an ability to tailor content for diverse stakeholder groups.
• A foundational understanding of product management principles, the digital product lifecycle, and a customer-centric mindset.
• 5+ years of relevant full-time professional experience.
• Advanced proficiency in Figma, including experience with establishing design systems, component libraries, and collaborative workflows for team efficiency.
• Experience working closely with product or engineering teams, and an ability to grasp technical concepts quickly.

Education Required:

• Bachelor's Degree, Associate Degree

Additional Information:

• Hybrid preferred (4 days a week in the office)

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.

Performs a wide range of communication duties involving the coordination of pre-hospital Medical Command with on-line physician direction, reporting pre-hospital activity and inbound ambulances to appropriate personnel, directly coordinates the Air Medical evacuation of seriously ill or injured patients from both in-hospital and pre-hospital settings. WVUH MedCom is the key link in the communication chain between air and ground pre-hospital personnel, and receiving hospital personnel.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or Equivalent.

2. Must possess current licensure as required by state board where services will be provided:

WV: Paramedic Certification through the West Virginia Office of EMS

3. Nationally Registered Emergency Medical Technician-Paramedic through the National Registry of Emergency Medical Technicians

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Successful completion and maintenance of Federal Aviation Administration (FAA) mandated training.

EXPERIENCE:

1. Two (2) years' experience as an Emergency Medical Technician-Paramedic.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Answers all request for medical command within two radio calls or three telephone rings.

2. Triages requests for medical command to assure the most life threatening are handled expeditiously.

3. Accurately documents medical command calls performed by protocol and/or involving physician direction.

4. Adheres to WV State Office of Emergency Services (WV OEMS) first responder, basic life support, advanced life support, C3IFT and critical care transport protocols.

5. Interacts with the medical command physician to assure the appropriate level of care is rendered in the pre-hospital setting.

6. Provides advance notice and medical report of patients to the appropriate personnel at receiving facilities in a professional, courteous, and timely manner.

7. Accurately collects and inputs data from medical command calls into the WV OEMS data base system for prehospital personnel as required by the WV OEMS.

8. Logs all productive work activities in the appropriate data base (eg. trauma pages, stroke pages, code blues, etc).

9. Functions as the communication specialist for the HealthNet Aeromedical Flight Program operated by WVU Hospitals, and assists other air medical services as needed while in the command center area.

10. Activates the paging system for HealthNet and Health Team members in order to alert crew of pending transports.

11. Screens, in collaboration with the WVUH ED attending MCP and/or prehospital field personnel, the appropriateness of all requests and takes appropriate action in accordance with HealthNet Aeromedical Policy and WV OEMS guidelines.

12. Plots accurate flight coordinates using the Flight Vector computer aided dispatch. Coordinates and obtains accurate landing zone information for all scene and hospital requests in a timely manner, including but not limited to a call sign and radio frequency to safely communicate with ground personnel.

13. Maintains complete and accurate transport request dispatch records including appropriate times; reason for denial, any extenuating circumstances, accurate patient information to include name and date of birth of the patient if available; the referring and receiving physician on interfacility transfer, and implementation of the overdue aircraft policy as necessary.

14. Receives and relays patient information from inbound ground and air transport units to the appropriate personnel. Notifies the appropriate personnel of pre-hospital activity, which will potentially impact the operation of the hospital.

15. Answers inbound ground/air transport units within two radio calls or three telephone rings

16. Receives patient information and provides report to the E.D. Charge Nurse, his or her designee, and/or the MedCom Physician as appropriate.

17. Notifies the E.D. Staff Physician of any situation which may require implementation of the Phased Disaster Plan and makes preparations to implement the disaster plan as directed by WVU Hospital Policy and/or the E.D. Attending Physician.

18. Notifies appropriate ancillary departments of incoming patients, including but not limited to W.V.U Hospital security and E.D. Registration.

19. Coordinates MedCom's role as a regional communication and disaster resource center. Also monitors inter-hospital transports, including but not limited to Region VI & VII, VIII & IX, X & XI field personnel.

20. Monitors the West Virginia E.M.S. Communications system for malfunctions and notifies the appropriate established E.M.S. Communications System service technicians and supervision when necessary.

21. Receives Critical Care Transport requests, appropriately triages such request, and dispatches the appropriate level Critical Care Transport (CCT) certified service to handle the CCT interfacility transfer of a critically ill or injured patient.

22. Coordinates the activation of the WVU Hospital's Trauma, Code Blue, Adult Rapid Response, Stroke, Pediatric Rapid Response, Cardiac Cath., and Code H Teams.

23. Participates in continuing education activities and mandatory competencies as outlined by the manager and/or WVU Hospital Policy.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit and stand for long periods of time.

2. Ability to lift or push a minimum of 15 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Excellent communication, verbal, and writing skills.

2. Ability to work under stress and handle multiple tasks simultaneously.

3. Basic math skills.

4. Working knowledge of word processing and database entry.

Additional Job Description:

Scheduled Weekly Hours:
36

Shift:
Varied (United States of America)

Exempt/Non-Exempt:
United States of America (Non-Exempt)

Company:
WVUH West Virginia University Hospitals

Cost Center:
54 WVUH Nursing Medical Command Center

Address:
1 Medical Center Drive

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.