82,264 Contact Center jobs in the United States
Customer Support Representative-Contact Center- Day Shift
Posted today
Job Viewed
Job Description
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Full-time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. The contact center handles a high volume of callers who want to talk to us to obtain a product or service! We offer great work/life balance as the schedule is a day shift.
The work schedule for this role is Monday-Friday 8:00 AM-5:00 PM or 9:00 AM-6:00 PM and every other Saturday 7:30 AM-4:00 PM
Position overview:
- Schedule and create accurate and complete service tickets for residential and commercial customers.
- Promote all products and services, quoting accurate pricing when appropriate.
- Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
- Conduct outbound calls for customer follow-ups as needed.
- Coordinate with Dispatch teams to prioritize and fulfill customer requests.
- Update and maintain accurate records of customer interactions in the ERP system.
- Meet personal/team critical Key Performance Indicators (KPI's).
- Follow communication procedures, guidelines, and policies.
- Continuously seek opportunities to improve the customer experience and streamline processes.
- Ability to work overtime as required OR ability to work additional hours as required.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent
- Experience in customer service or related field.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
- Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.
Our benefit offerings include:
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Competitive compensation: Including annual performance evaluations!
- 401k retirement plan: Including an employer match!
- Company paid: Life insurance, short-term disability, & long-term disability
- and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Contact Center Director
Posted today
Job Viewed
Job Description
At Music & Arts, we believe music ignites creativity and connects people. Our mission is to develop lifelong musicians by providing exceptional customer experiences. Whether in stores, contact centers, or online, our teams are united by a shared goal: to help people find their sound and fill the world with more music .
The Director of Contact Centers will lead the strategic oversight of contact center operations, driving revenue growth, customer retention, and satisfaction through a dual focus on sales excellence and customer success. This role requires a visionary leader adept at managing high-performing teams, optimizing sales and service processes, and leveraging industry trends to exceed business targets. The ideal candidate will foster strong client relationships, ensure customers derive maximum value from products/services, and align cross-functional collaboration to unify sales outcomes, customer success, and organizational goals. By balancing operational efficiency with a customer-centric approach, this leader will elevate both performance and long-term loyalty in a dynamic contact center environment.
What You’ll Do (Essential Functions)
- Drive unified sales and customer success strategies to achieve revenue targets, retention goals, and market expansion through data-driven market analysis and churn mitigation
- Design streamlined customer lifecycle processes (onboarding to renewal) to maximize satisfaction and loyalty
- Lead, mentor, and scale cross-functional teams (sales, customer success) with clear KPIs (e.g., conversion rates, NPS, retention) and a culture of accountability
- Partner cross-functionally to collaborate and align on strategies, relay customer feedback, and resolve service gaps
- Optimize workflows using tools (e.g., Salesforce) to enhance sales processes, automate reporting, and improve scalability
- Manage budgets, upsell/retention targets, and regulatory compliance while balancing cost-effective resource allocation
- Monitor KPIs to adjust strategies, predict trends, and align outcomes with business goals
Why Join Us:
Meaningful Mission: Make a tangible difference by contributing to a mission that celebrates the transformative power of music education.
Endless Opportunities: Explore a dynamic and supportive work environment where your contributions are valued and recognized, with ample opportunities for growth and development.
Passionate Community: Join a passionate community of music enthusiasts dedicated to making a positive impact in the lives of students and educators alike.
About Music & Arts
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
To join our band, you'll need the following experience:
- Bachelor’s degree in Business, Marketing, or related field; MBA preferred
- 8+ years in sales leadership with 5+ years in a contact center environment
- Proficiency in CRM systems (e.g., Salesforce), AWS, and data analysis tools
- Proven track record of meeting/exceeding sales targets in a fast-paced settings
What Really Excites Us
Preferred:
- Strong leadership, communication, emotional intelligence, and negotiation abilities
- Strategic thinker with problem-solving agility and adaptability
- Expertise in interpreting financial metrics and operational data to drive strategic decisions
- Proven track record of cultivating teams that excel in sales/service environments, with a focus on metrics-driven accountability and employee engagement
Why Guitar Center? Here's just som e of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $130,000 - $150,000/yr depending on background and experience.
This position is eligible to participate in the Music & Arts Company bonus program based on Company performance.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to .
Contact Center Director
Posted today
Job Viewed
Job Description
At Music & Arts, we believe music ignites creativity and connects people. Our mission is to develop lifelong musicians by providing exceptional customer experiences. Whether in stores, contact centers, or online, our teams are united by a shared goal: to help people find their sound and fill the world with more music .
The Director of Contact Centers will lead the strategic oversight of contact center operations, driving revenue growth, customer retention, and satisfaction through a dual focus on sales excellence and customer success. This role requires a visionary leader adept at managing high-performing teams, optimizing sales and service processes, and leveraging industry trends to exceed business targets. The ideal candidate will foster strong client relationships, ensure customers derive maximum value from products/services, and align cross-functional collaboration to unify sales outcomes, customer success, and organizational goals. By balancing operational efficiency with a customer-centric approach, this leader will elevate both performance and long-term loyalty in a dynamic contact center environment.
What You’ll Do (Essential Functions)
- Drive unified sales and customer success strategies to achieve revenue targets, retention goals, and market expansion through data-driven market analysis and churn mitigation
- Design streamlined customer lifecycle processes (onboarding to renewal) to maximize satisfaction and loyalty
- Lead, mentor, and scale cross-functional teams (sales, customer success) with clear KPIs (e.g., conversion rates, NPS, retention) and a culture of accountability
- Partner cross-functionally to collaborate and align on strategies, relay customer feedback, and resolve service gaps
- Optimize workflows using tools (e.g., Salesforce) to enhance sales processes, automate reporting, and improve scalability
- Manage budgets, upsell/retention targets, and regulatory compliance while balancing cost-effective resource allocation
- Monitor KPIs to adjust strategies, predict trends, and align outcomes with business goals
Why Join Us:
Meaningful Mission: Make a tangible difference by contributing to a mission that celebrates the transformative power of music education.
Endless Opportunities: Explore a dynamic and supportive work environment where your contributions are valued and recognized, with ample opportunities for growth and development.
Passionate Community: Join a passionate community of music enthusiasts dedicated to making a positive impact in the lives of students and educators alike.
About Music & Arts
Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
To join our band, you'll need the following experience:
- Bachelor’s degree in Business, Marketing, or related field; MBA preferred
- 8+ years in sales leadership with 5+ years in a contact center environment
- Proficiency in CRM systems (e.g., Salesforce), AWS, and data analysis tools
- Proven track record of meeting/exceeding sales targets in a fast-paced settings
What Really Excites Us
Preferred:
- Strong leadership, communication, emotional intelligence, and negotiation abilities
- Strategic thinker with problem-solving agility and adaptability
- Expertise in interpreting financial metrics and operational data to drive strategic decisions
- Proven track record of cultivating teams that excel in sales/service environments, with a focus on metrics-driven accountability and employee engagement
Why Guitar Center? Here's just som e of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $130,000 - $150,000/yr depending on background and experience.
This position is eligible to participate in the Music & Arts Company bonus program based on Company performance.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to .
Contact Center Manager
Posted today
Job Viewed
Job Description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Manager in Biloxi, MS.
What You’ll Do
The Contact Center Manager is responsible for the daily operations of an omni-channel contact center team including hiring, coaching, and development to meet customer service standards and maximize efficiency. This position will design and implement processes by evaluating KPI’s and operational data to ensure that expected business results are met.
Your Job Will Include
- Develop direct report team to hire, coach and motivate employees to maintain exceptional customer service, support a strong career path and reinforce a positive culture.
- Work with other stakeholders to audit curriculum, assist human resources and ensure staffing is optimized.
- Actively drive for improvement of existing processes and implement initiatives throughout the contact center(s) and other departments.
- Monitor agent work performance and track KPI’s to maximize team effectiveness and productivity. Conduct performance reviews and take appropriate disciplinary action as necessary.
- Partner with the senior leadership to define and develop strategy.
- Other duties as needed
Experience & Skills You Need
- Ability to develop leaders by coaching in ways that contribute to higher levels of accountability, performance and conduct
- Self-motivated and prioritize tasks in a fast-paced environment
- Demonstrates ability to proactively partner with others to ensure the right people, processes and structures are in place to support ongoing growth and development of the business
- Demonstrates decisiveness and a sense of urgency to complete tasks through collaborative relationships
- Embraces continuous process improvement and is a navigator in leading others through change in a positive way through teamwork
- High energy, enthusiastic communication and leadership style
- Bachelor's or advanced degree, preferably in business-related studies
- Three or more years of successful management experience, preferably in a customer driven environment
- Proficient in MS Office products and call center programs
- Demonstrates financial acumen within the call center or hospitality industry
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Contact Center Manager
Posted today
Job Viewed
Job Description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Manager in Biloxi, MS.
What You’ll Do
The Contact Center Manager is responsible for the daily operations of an omni-channel contact center team including hiring, coaching, and development to meet customer service standards and maximize efficiency. This position will design and implement processes by evaluating KPI’s and operational data to ensure that expected business results are met.
Your Job Will Include
- Develop direct report team to hire, coach and motivate employees to maintain exceptional customer service, support a strong career path and reinforce a positive culture.
- Work with other stakeholders to audit curriculum, assist human resources and ensure staffing is optimized.
- Actively drive for improvement of existing processes and implement initiatives throughout the contact center(s) and other departments.
- Monitor agent work performance and track KPI’s to maximize team effectiveness and productivity. Conduct performance reviews and take appropriate disciplinary action as necessary.
- Partner with the senior leadership to define and develop strategy.
- Other duties as needed
Experience & Skills You Need
- Ability to develop leaders by coaching in ways that contribute to higher levels of accountability, performance and conduct
- Self-motivated and prioritize tasks in a fast-paced environment
- Demonstrates ability to proactively partner with others to ensure the right people, processes and structures are in place to support ongoing growth and development of the business
- Demonstrates decisiveness and a sense of urgency to complete tasks through collaborative relationships
- Embraces continuous process improvement and is a navigator in leading others through change in a positive way through teamwork
- High energy, enthusiastic communication and leadership style
- Bachelor's or advanced degree, preferably in business-related studies
- Three or more years of successful management experience, preferably in a customer driven environment
- Proficient in MS Office products and call center programs
- Demonstrates financial acumen within the call center or hospitality industry
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Contact Center Manager
Posted today
Job Viewed
Job Description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Manager in Biloxi, MS.
What You’ll Do
The Contact Center Manager is responsible for the daily operations of an omni-channel contact center team including hiring, coaching, and development to meet customer service standards and maximize efficiency. This position will design and implement processes by evaluating KPI’s and operational data to ensure that expected business results are met.
Your Job Will Include
- Develop direct report team to hire, coach and motivate employees to maintain exceptional customer service, support a strong career path and reinforce a positive culture.
- Work with other stakeholders to audit curriculum, assist human resources and ensure staffing is optimized.
- Actively drive for improvement of existing processes and implement initiatives throughout the contact center(s) and other departments.
- Monitor agent work performance and track KPI’s to maximize team effectiveness and productivity. Conduct performance reviews and take appropriate disciplinary action as necessary.
- Partner with the senior leadership to define and develop strategy.
- Other duties as needed
Experience & Skills You Need
- Ability to develop leaders by coaching in ways that contribute to higher levels of accountability, performance and conduct
- Self-motivated and prioritize tasks in a fast-paced environment
- Demonstrates ability to proactively partner with others to ensure the right people, processes and structures are in place to support ongoing growth and development of the business
- Demonstrates decisiveness and a sense of urgency to complete tasks through collaborative relationships
- Embraces continuous process improvement and is a navigator in leading others through change in a positive way through teamwork
- High energy, enthusiastic communication and leadership style
- Bachelor's or advanced degree, preferably in business-related studies
- Three or more years of successful management experience, preferably in a customer driven environment
- Proficient in MS Office products and call center programs
- Demonstrates financial acumen within the call center or hospitality industry
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Contact Center Manager
Posted today
Job Viewed
Job Description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Manager in Biloxi, MS.
What You’ll Do
The Contact Center Manager is responsible for the daily operations of an omni-channel contact center team including hiring, coaching, and development to meet customer service standards and maximize efficiency. This position will design and implement processes by evaluating KPI’s and operational data to ensure that expected business results are met.
Your Job Will Include
- Develop direct report team to hire, coach and motivate employees to maintain exceptional customer service, support a strong career path and reinforce a positive culture.
- Work with other stakeholders to audit curriculum, assist human resources and ensure staffing is optimized.
- Actively drive for improvement of existing processes and implement initiatives throughout the contact center(s) and other departments.
- Monitor agent work performance and track KPI’s to maximize team effectiveness and productivity. Conduct performance reviews and take appropriate disciplinary action as necessary.
- Partner with the senior leadership to define and develop strategy.
- Other duties as needed
Experience & Skills You Need
- Ability to develop leaders by coaching in ways that contribute to higher levels of accountability, performance and conduct
- Self-motivated and prioritize tasks in a fast-paced environment
- Demonstrates ability to proactively partner with others to ensure the right people, processes and structures are in place to support ongoing growth and development of the business
- Demonstrates decisiveness and a sense of urgency to complete tasks through collaborative relationships
- Embraces continuous process improvement and is a navigator in leading others through change in a positive way through teamwork
- High energy, enthusiastic communication and leadership style
- Bachelor's or advanced degree, preferably in business-related studies
- Three or more years of successful management experience, preferably in a customer driven environment
- Proficient in MS Office products and call center programs
- Demonstrates financial acumen within the call center or hospitality industry
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
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Contact Center Manager
Posted today
Job Viewed
Job Description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Manager in Biloxi, MS.
What You’ll Do
The Contact Center Manager is responsible for the daily operations of an omni-channel contact center team including hiring, coaching, and development to meet customer service standards and maximize efficiency. This position will design and implement processes by evaluating KPI’s and operational data to ensure that expected business results are met.
Your Job Will Include
- Develop direct report team to hire, coach and motivate employees to maintain exceptional customer service, support a strong career path and reinforce a positive culture.
- Work with other stakeholders to audit curriculum, assist human resources and ensure staffing is optimized.
- Actively drive for improvement of existing processes and implement initiatives throughout the contact center(s) and other departments.
- Monitor agent work performance and track KPI’s to maximize team effectiveness and productivity. Conduct performance reviews and take appropriate disciplinary action as necessary.
- Partner with the senior leadership to define and develop strategy.
- Other duties as needed
Experience & Skills You Need
- Ability to develop leaders by coaching in ways that contribute to higher levels of accountability, performance and conduct
- Self-motivated and prioritize tasks in a fast-paced environment
- Demonstrates ability to proactively partner with others to ensure the right people, processes and structures are in place to support ongoing growth and development of the business
- Demonstrates decisiveness and a sense of urgency to complete tasks through collaborative relationships
- Embraces continuous process improvement and is a navigator in leading others through change in a positive way through teamwork
- High energy, enthusiastic communication and leadership style
- Bachelor's or advanced degree, preferably in business-related studies
- Three or more years of successful management experience, preferably in a customer driven environment
- Proficient in MS Office products and call center programs
- Demonstrates financial acumen within the call center or hospitality industry
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Contact Center Manager
Posted today
Job Viewed
Job Description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Manager in Biloxi, MS.
What You’ll Do
The Contact Center Manager is responsible for the daily operations of an omni-channel contact center team including hiring, coaching, and development to meet customer service standards and maximize efficiency. This position will design and implement processes by evaluating KPI’s and operational data to ensure that expected business results are met.
Your Job Will Include
- Develop direct report team to hire, coach and motivate employees to maintain exceptional customer service, support a strong career path and reinforce a positive culture.
- Work with other stakeholders to audit curriculum, assist human resources and ensure staffing is optimized.
- Actively drive for improvement of existing processes and implement initiatives throughout the contact center(s) and other departments.
- Monitor agent work performance and track KPI’s to maximize team effectiveness and productivity. Conduct performance reviews and take appropriate disciplinary action as necessary.
- Partner with the senior leadership to define and develop strategy.
- Other duties as needed
Experience & Skills You Need
- Ability to develop leaders by coaching in ways that contribute to higher levels of accountability, performance and conduct
- Self-motivated and prioritize tasks in a fast-paced environment
- Demonstrates ability to proactively partner with others to ensure the right people, processes and structures are in place to support ongoing growth and development of the business
- Demonstrates decisiveness and a sense of urgency to complete tasks through collaborative relationships
- Embraces continuous process improvement and is a navigator in leading others through change in a positive way through teamwork
- High energy, enthusiastic communication and leadership style
- Bachelor's or advanced degree, preferably in business-related studies
- Three or more years of successful management experience, preferably in a customer driven environment
- Proficient in MS Office products and call center programs
- Demonstrates financial acumen within the call center or hospitality industry
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.