73,987 Contact Center Software jobs in the United States
Call Center Customer Service Representative - (Inbound call center)
Posted 7 days ago
Job Viewed
Job Description
If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile!
WHO IS SPECTRUM ASSOCIATION MANAGEMENT?
We are an HOA Management Company… NO, NOT the internet company ! We manage the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 18 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)
WHO ARE WE LOOKING FOR?
We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success. We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.
We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.
What are the Top 5 Qualities of someone that is successful at this role:
1) Self-Motivated individual that over-achieves goals set for you and your department.
2) Fast learner that can understand that complex service we manage, to best serve the homeowner.
3) Resilient and positive attitude while handling many difficult interactions with homeowners.
4) Tech wizardry to efficiently use CHAT , EMAIL , PHONE, and client database tools seamlessly
5) Strong passion for customer success and pride on resolution of homeowner concerns
Please visit for a visual description of the role and benefit details.
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck
Recognized as Best Places to work for the past 18 years in a row. k since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona)
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and hobbies.
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement
Well-structured career track plan with a 6-month review.
Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.
Office location:
17319 San Pedro Avenue
San Antonio, Texas 78232
For more information about Spectrum Association Management, visit our website at
Spectrum Association Management is an Equal Opportunity Employer.
Customer Service (Call Center)
Posted 11 days ago
Job Viewed
Job Description
Primarily responsible to collect monies on behalf of our clients while maintaining
compliance and professional office and ethical standards. Collector will utilize
various collection strategies and methodologies to attempt to contact consumers in
order to negotiate payment in full or payment arrangements on debt within federal,
state and client collection guidelines and laws.
Describe this positions Essential Functions: (Tasks, duties & responsibilities of
the job. Outline the core responsibilities of the position. Highlight the day-to-day
activities of the position).
1. Take inbound and outbound phone calls to collect monies by negotiating
payment terms and methods when right party is reached. The process
requires reviewing the account information in database, and/or asking
probing questions of the consumer in order to better understand potential
objections to payment.
2. Monitor debtors accounts and follow-up to ensure payments are made in a
timely manner
3. Utilize various skip tracing techniques and collection strategies to locate
right parties in order to collect monies
4. Collect balance or set up an appropriate payment plan.
5. Review accounts to identify adjustments, discrepancies and create a
request for resolution
6. Handle debtor disputes and overcome stalls and objections & suggest
money sources for debt payment
7. All other duties as assigned
Describe the Physical Demands & Work Environment
1. Works in an enclosed call center environment office and mostly works on
the computer.
1. While performing the duties of this job, the employee is regularly required
to sit, talk or walk and use hands and fingers to operate office equipment
(computer and printer) or other office tools, and reach with hands and arms.
2. Nominal amount of light lifting required.
3. Specific vision abilities required by this job included close vision and the
ability to adjust focus.
Describe this positions Non-Essential Functions: (These duties are performed
either very infrequently or could be performed by others without altering the
underlying reason the job exists. Outline responsibilities of the position that are
not absolutely necessary but the employee may need to perform occasionally).
1. Assist in training new Collectors.
What knowledge, skills and abilities will be necessary for this position to
succeed? (Knowledge focuses on the understanding of concepts. Skills are the
practical application of theoretical knowledge. Abilities are the innate traits
or talents that a person brings to a task or situation. Examples: Leadership,
communication, team player, ability to work with numbers, software skills,
planning, etc.).
1. Basic computer skills
2. Ability to compute basic math calculations
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