88,321 Contact Centre jobs in the United States
HR Contact Centre Senior Representative (Bilingual)
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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. The North American Human Resources Contact Center AskHR Team has a career opportunity for a customer service oriented individual to join our collaborative and dynamic team. In the HR Contact Service Representative role, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to our North American based employees and retirees and internal HR colleagues. The Contact Centre responds to inbound calls and emails in regard to HR policies, and programs and provides technical support for the company's HR Systems such as Workday and Compass. As our ideal candidate, your talent is your ability to communicate effectively with people; you are a quick learner with a high energy level and a desire to be part of a dynamic, service-oriented team. Position Responsibilities: Provide exceptional service to our employees and HR colleagues by handling telephone and email inquiries with regards to HR policies, programs and HRIS system. Responsible for providing prompt and accurate responses in a clear, consistent and professional manner, within established productivity goals and turn-around times Educate customers at every opportunity on rationale behind policies and Manulife HR self-service tools. Maintain updated knowledge of Manulife's HR policies, programs and procedures Identify streamlining opportunities for continuous improvement Identify trends and patterns of client questions or issues, initiate improvement suggestions or escalate to the appropriate person/department Use the call tracking system to track call received Work hours will be rotating shifts between 8am and 5pm Monday-Friday, overtime maybe required on occasion. Required Qualifications: HR Experience Experience within a call center environment is an asset Understanding of Human Resource policies, procedures and tools is an asset High-comfort working in a fast-paced, high-volume, and ever-changing environment Exceptional technical capabilities, including computer skills, call-center technologies & intranet navigation Good judgment in interpreting and applying HR policies and procedures Superior customer service experience and skills High level of phone confidence and professionalism in interaction with customers Excellent verbal & written communication skills in English is required Ability to multi-task, prioritize and meet timelines Ability to handle sensitive and complex information Solid team player Ability to be resourceful, strong research skills When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $44,775.00 CAD - $74,625.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr
Business Analyst with Health, AI, and Contact Centre
Posted 12 days ago
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We are seeking a Mid-Level Business Analyst with proven experience in the health sector, AI-driven solutions, and contact centre environments. The successful candidate will have a strong track record in gathering and elaborating requirements, mapping business processes, and working closely with technical and business teams to deliver successful outcomes.
Over 8 years of experience as a business analyst with 3+ years of recent working experience on health sector projects , AI/automation initiatives , and/or contact centre transformation .
Key Responsibilities
- Elicit, document, and elaborate business and functional requirements through stakeholder workshops, interviews, and analysis.
- Work closely with stakeholders in health, AI, and contact centre domains to ensure solutions meet business needs.
- Develop process maps, workflows, and use cases to support solution design and implementation.
- Collaborate with solution architects, developers, and QA teams to ensure requirements are understood and met.
- Analyse current processes, identify gaps, and recommend improvements.
- Support user acceptance testing (UAT) by preparing test scenarios and verifying requirements.
- Ensure requirements and solutions align with regulatory, privacy, and security obligations in the health sector.
Skills & Experience
- Experience in health sector or other regulated industries.
- Exposure to AI-driven solutions and their application in healthcare or customer service.
- Experience in contact centre transformation or optimisation projects.
- Strong skills in requirements elicitation, elaboration, process modelling, and documentation.
- Familiarity with JIRA, Confluence, Visio, or Lucidchart.
- Understanding of data privacy, health compliance, and security considerations.
- Excellent stakeholder engagement and communication skills.
Desirable
- Experience with omni-channel contact centre solutions.
- Agile delivery experience.
- Knowledge of AI/ML concepts in healthcare and customer experience.
#BusinessAnalyst #MidLevelBusinessAnalyst #HealthBusinessAnalyst #HealthcareBA #AIProjects #AIImplementation #ContactCentreProjects #RequirementsElicitation #RequirementsGathering #RequirementsElaboration #BusinessProcessMapping #ProcessImprovement #SydneyBusinessAnalyst #SydneyTechJobs #SydneyBAJobs #BAHealthcare #AIinHealthcare #CustomerExperience #ContactCentreTransformation #JIRA #Confluence #Visio #Lucidchart #AgileBA #SydneyJobs #SydneyTechTalent
Senior Business Analyst with Health, Contact Centre, Governance & Policy
Posted 12 days ago
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We are seeking a Senior Business Analyst with extensive experience in the health sector, contact centre transformation, governance, and policy development. The successful candidate will play a key role in gathering and documenting requirements, drafting governance and policy documents, and supporting the design and enhancement of products and services in compliance with organisational and regulatory standards.
Experience Requirement
- Minimum 8+ years as a Business Analyst, including significant experience in health, contact centre, governance, policy, and product development/maintenance .
Key Responsibilities
- Lead requirements gathering, documentation, and validation activities with stakeholders in health, contact centre, and governance domains.
- Prepare governance and policy documents to support organisational compliance and decision-making.
- Collaborate with cross-functional teams to define product requirements, workflows, and enhancements.
- Translate complex business needs into clear and actionable specifications for solution design and delivery.
- Develop and maintain business process maps, use cases, and functional documentation.
- Support governance forums and ensure alignment with strategic, operational, and compliance requirements.
- Contribute to product development and maintenance activities, ensuring features meet business objectives and regulatory standards.
- Facilitate workshops, stakeholder interviews, and working groups to build consensus and gain sign-off on deliverables.
Skills & Experience
- Strong background in the health sector or similarly regulated environments.
- Experience with contact centre transformation and operational process optimisation.
- Demonstrated ability to produce high-quality governance, policy, and procedural documentation .
- Strong product development and maintenance experience in complex environments.
- Skilled in requirements elicitation, business process analysis, and documentation tools (Visio, Lucidchart, JIRA, Confluence).
- Excellent written and verbal communication skills, including the ability to engage with senior stakeholders.
Desirable
- Familiarity with AI-driven contact centre solutions.
- Agile delivery experience.
- Knowledge of regulatory and compliance frameworks in healthcare and customer service.
#SeniorBusinessAnalyst #BusinessAnalyst #HealthBusinessAnalyst #HealthcareBA #ContactCentreBA #GovernanceBA #PolicyDevelopment #GovernanceAndPolicy #DocumentWriting #ProductDevelopment #ProductMaintenance #RequirementsGathering #RequirementsElicitation #BusinessProcessMapping #SydneyBusinessAnalyst #SydneyTechJobs #SydneyBAJobs #BAHealthcare #ContactCentreTransformation #GovernanceProjects #PolicyProjects #StakeholderEngagement #ProcessImprovement #JIRA #Confluence #Visio #Lucidchart #AgileBA #SydneyJobs #SydneyTechTalent
Senior Solution Architect – Digital Experience (Adobe/Sitecore) & Contact Centre (Twilio/Genesys)
Posted 12 days ago
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We are seeking an experienced Solution Architect to design and deliver enterprise-grade solutions leveraging leading CMS/DXP platforms and CCaaS technologies. The ideal candidate will combine strong technical architecture expertise with a deep understanding of digital experience platforms, contact centre solutions, and cloud-based integration patterns.
Key Responsibilities
- Lead the design and implementation of enterprise solutions using CMS/DXP platforms such as Adobe Experience Manager, Optimizely, or Sitecore.
- Architect customer engagement and contact centre solutions using CCaaS platforms such as Twilio, Genesys, NICE, or Amazon Connect.
- Define end-to-end solution architectures, including integration, security, scalability, and performance considerations.
- Collaborate with business stakeholders, UX teams, and developers to align technical solutions with business objectives.
- Develop architecture artefacts, including high-level designs, integration patterns, and technical documentation.
- Ensure compliance with enterprise security, governance, and accessibility standards.
- Provide technical leadership during implementation, guiding development teams on best practices.
- Evaluate emerging technologies and recommend solutions that improve efficiency and customer experience.
Skills & Experience
- Proven experience in solution architecture within large-scale enterprise environments.
- Hands-on expertise with at least one major CMS/DXP platform (Adobe, Optimizely, or Sitecore).
- Practical experience designing and integrating CCaaS platforms (Twilio, Genesys, NICE, or Amazon Connect).
- Strong knowledge of cloud architectures (AWS, Azure, or GCP) and integration patterns (REST, SOAP, APIs).
- Familiarity with security frameworks, authentication (OAuth, SAML, JWT), and compliance requirements.
- Excellent stakeholder engagement and communication skills.
- Strong analytical and problem-solving abilities with a delivery-focused mindset.
Desirable
- Experience with omnichannel customer engagement strategies.
- Exposure to DevOps practices, CI/CD pipelines, and containerisation (Docker, Kubernetes).
- Knowledge of data integration, analytics, and AI-driven customer experience enhancements.
#SolutionArchitect #EnterpriseArchitecture #DigitalExperience #CMS #DXP #AdobeExperienceManager #AEM #Optimizely #Sitecore #CCaaS #ContactCentre #CustomerEngagement #Twilio #Genesys #NICE #AmazonConnect #CloudArchitecture #AWS #Azure #GCP #SystemIntegration #APIIntegration #RESTAPI #SOAP #OAuth #SAML #JWT #SecurityArchitecture #Omnichannel #CustomerExperience #DevOps #CICD #Docker #Kubernetes #TechnicalDesign #IntegrationPatterns #ScalableSolutions
Customer Support
Posted 2 days ago
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Job Description
This position is located in Lansing!
+ This person will be required to answer calls quickly and assist customers with their needs.
+ These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc.
+ Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary.
+ Hours are 8:30 to 5pm and 830-430pm on Fridays.
Daily Job Duties:
+ Will coordinate the schedule for the clinical staff.
+ Will verify insurance information and obtain the necessary authorizations and referral forms.
+ Will process the orders in the computer system along with maintaining a current status on orders to be processed.
+ File customer orders.
+ Will discharge patients promptly and courteously and file medical records.
+ Will prep all doc's for imaging as well.
+ Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies.
+ They do have scheduled appointments but a lot of walk ins. Average, 30 per day.
+ 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.
Skills
CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store
Qualifications:
Must haves for long term opening:
- Smiley, Friendly, bubbly, extrovert.
- Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people.
- Ability to provide customer service to patents and make them feel welcomed.
- Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy.
- Ability to learn the software system so basic computer skills are in order.
- Reliable and solid attendance.
Nice to Haves:
- Medical or Insurance verification customer service experience. Big Plus!
- Anyone who has worked in the DME industry would be great.
- Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.
#priorityeast
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lansing,MI.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Support
Posted 2 days ago
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**Salary/Pay Rate/Compensation:**
+ $18.00 per hour
+ M-F, **9 AM to 5:30 PM**
**Why you should apply to be an Customer Support Rep:**
+ Join a leading pharmaceutical company known for its commitment to quality and accuracy.
+ Opportunity for **temp-to-perm** assignment, providing job stability and growth potential.
+ Work in a supportive environment that values customer service and teamwork.
+ Flexible work schedule with potential adjustments to meet business needs.
**What's a typical day as an Order Processing Specialist? You'll be:**
+ Managing order processing and open management tasks, ensuring timely and accurate order fulfillment.
+ Supporting customer service inquiries and processing orders via email and phone.
+ Entering orders into PeopleSoft with a high degree of accuracy, as 75% of the work is offline.
**This job might be an outstanding fit if you:**
+ Have a **High School Diploma** (required); some college experience is preferred.
+ Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
+ Are available to work from **9 AM to 5:30 PM** , with flexibility to adjust hours as needed.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Customer Support Rep** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Customer Support
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Job Description
Job Posting TitleCustomer Support
Job Description
Job Title: Customer Care Representative
Company: EcoWater of Southern California
Location: Vista, CA
Overview:
At EcoWater of Southern California, we are committed to delivering exceptional service and fostering a workplace culture built on accountability, respect, and teamwork. As a Customer Care Representative, you will be the frontline voice of our company, ensuring that each customer interaction is handled with care, professionalism, and a solutions-oriented mindset. You will embody our values of integrity, responsibility, and positive contribution to the team dynamic.
Key Responsibilities:
Customer Interaction:
Handle customer inquiries, complaints, and service requests with a positive, empathetic, and solutions-focused approach. Ensure all communication is clear, professional, and reflects our brand values.Take full ownership of the customer experience, from start to finish, ensuring customer satisfaction and timely resolution of issues.
Team Collaboration:
Actively contribute to a supportive and inclusive team environment. Engage in open and respectful communication, offer help when needed, and seek feedback to improve both personal and team performance.Embrace a "we, not me" mindset, recognizing that each team member's actions impact the entire group.
Professional Responsibility:
Demonstrate accountability by taking responsibility for your words, actions, and their impact on others. When mistakes happen, own them and focus on solutions rather than blame.Maintain a high level of integrity in all interactions, both internally and externally, adhering to company policies and ethical standards.
Mindset and Behavior:
Show up with a positive, growth-oriented mindset, ready to contribute and learn. Be adaptable and open to change, as we continually strive to improve our processes and customer service delivery.
Display resilience and professionalism in high-pressure situations, maintaining composure and focusing on constructive outcomes.
Communication and Language:
Use clear, concise, and respectful language in all interactions. Avoid negative or passive-aggressive communication. Strive to resolve conflicts with empathy and understanding, considering how your words impact others.Practice active listening to ensure full comprehension of customer and team needs before responding or taking action.
Cultural Contribution:
You are not just filling a role but contributing to our company's culture of excellence. Bring your best self to work every day, be mindful of your energy and attitude, and recognize that how you show up influences others.Encourage a culture of continuous improvement by sharing insights, offering constructive feedback, and being open to feedback from others.
Qualifications:
Proven experience in customer service or a related field.
Strong communication and problem-solving skills.
Ability to work collaboratively in a fast-paced team environment.
A proactive, positive attitude with a focus on accountability and continuous improvement.
High emotional intelligence, with the ability to manage interpersonal interactions professionally and empathetically.
Comfortable with technology and the ability to learn new systems quickly.
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Customer Support
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Job Description
Customer Care & Support Representative Veterinary or Healthcare Experience Preferred
Job Type:
Full-time
About the Role:
We are seeking a dedicated Customer Care & Support Representative to join our dynamic team. In this role, you will be the front-line support for both veterinary and consumer customers, handling inbound calls, emails, chats, and social media inquiries. Ideal candidates will bring prior experience working in the veterinary or healthcare industry and thrive in a fast-paced, service-oriented environment.
Key Responsibilities:
- Respond to inbound calls, emails, chats, and social media messages professionally and efficiently
- Promote monthly specials and staff programs during veterinary clinic calls
- Upsell and promote new products as appropriate
- Process customer orders and returns accurately
- Set up new accounts in SAP, verifying appropriate credentials for veterinary or healthcare professionals
- Manage premium requests and track order fulfillment and backorders
- Maintain up-to-date product and program knowledge
- Escalate inquiries to the appropriate team or supervisor when necessary
- Address after-hours voicemail messages in a timely manner
- Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program)
- Cross-train within the department and contribute to team productivity
- Complete assigned projects by deadlines
- Collaborate effectively with other departments
Preferred Experience:
- Veterinary, pet health, or healthcare company experience strongly preferred
- Familiarity with veterinary terminology or products is a plus
Requirements:
- High School diploma or GED required
- Minimum 2 years of professional customer service experience, preferably in a call center environment
- Strong communication skills (verbal and written)
- Detail-oriented with excellent organizational and multitasking skills
- Proficiency in Microsoft Office Suite
- Experience with SAP and/or Imagic is a plus
- Must be dependable with regular attendance and the ability to work in a team setting
Customer Support
Posted today
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Apex is looking for a new team member to join our ever expanding organization. The ideal candidate will have a minimum of 2 years of experience in the industrial distribution industry. The position will directly in-teract with APEX customers providing them with pricing, availability, processing orders and keeping them ad-vised of any changes.
Job Responsibilities:
Entering and acknowledging customer orders
Provide quick, comprehensive quotes to customer RFQs
Receive customer inquiries via phone, text, fax or e-mail
Processing, expediting and tracking purchase orders with suppliers
Daily management of your open order / open quote dashboard
Work closely with APEX Account Manager(s) on open projects and new customer prospecting
Continually look for business process improvements in order to deliver excellent customer support
Provide help to fellow team members in a courteous and professional manner
Must be dependable and prompt
Must keep work area clean & organized
Perform other duties as assigned
Must Embrace the following Core Values:
Customer Committed
Accountable
Enthusiastic, Energetic, Tenacious & Competitive
Embody Team Mentality
Innovative
Customer Support Represenative
Posted 1 day ago
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Position Overview
We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
- Provide information regarding company services, project updates, and general support inquiries.
- Assist clients and vendors in navigating company processes, documentation, and service requests.
- Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
- Track, log, and follow up on customer requests in line with company service standards.
- Escalate complex issues to appropriate departments while maintaining ownership of resolution.
- Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
- Ensure compliance with company policies, procedures, and safety standards in all communications.
- Identify opportunities to improve customer experience and contribute feedback to management.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
- Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
- Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
- Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
- Excellent problem-solving and organizational skills.
- A professional, client-focused attitude with the ability to handle sensitive information discreetly.
What We Offer
- Competitive compensation and benefits package.
- Remote work flexibility with opportunities for professional growth.
- Training and development programs to enhance skills and career advancement.
- The opportunity to be part of a global leader in engineering and construction projects.
TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.