81,417 Contact Centre jobs in the United States
Customer Support Analyst - Help Desk
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**SAIC is seeking a Customer Support Analyst candidate to support a new DCSA program out of Quantico, VA.**
**This is an onsite position which requires a TS/SCI and (min) a Sec+ certification.**
**Project Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ 6 years and Associates, 9 years and HS Diploma or relevant years of experience in lieu of degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in on of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Customer Support Specialist (Customer Support Management)
Posted 1 day ago
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Customer Support Specialist (Customer Support Management)
Company:
The Boeing Company
Boeing Global Services (BGS) is looking for a Entry Level Supply Chain Management Analyst based out of Dallas, TX.
Position Responsibilities:
- Ability to understand and analyze data and metrics as well as conduct root cause analysis and propose corrective actions while driving the supply chain for improvements
- Experience with data tools such as Tableau
- Strong problem-solving skills with a keen eye for detail and an ability to think critically in a high-tempo customer-centered environment
- Effectively communicate project status, updates, and potential issues to key stakeholders, ensuring transparency and alignment with organizational goals
- Develop and implement comprehensive project plans aligned with our organizational objectives
- Drive a culture of continuous improvement, seeking opportunities to optimize project processes and enhance overall project management practices within the aerospace domain
- Develop, prepare, and deliver PowerPoint presentations to internal stakeholders and leadership
- Drive integration across Boeing's supply chain and coordinate with multiple internal stakeholders
- Use multiple Boeing systems in a fast-paced environment
- Coordinates collection and processing; analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
- Analyze weekly, monthly, quarterly, and yearly internal performance metrics; identifying gaps in the supply chain and improving collaboration between internal stakeholders
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
- Supply Chain experience and/or knowledge
- Project management experience
- Proficient analytical, communication, and problem-solving skills
- Must be experienced in Microsoft applications (Word, Excel. and PowerPoint)
- 3 + Years Supply Chain experience and/or knowledge
- Project management experience
- Proficient analytical, communication, and problem-solving skills
- Must be experienced in Microsoft applications (Word, Excel. and PowerPoint)
- Aerospace Industry Knowledge
- Experience leading in ambiguous situations
- High drive for excellence in all aspects of their work
- Tableau software experience
- Ability to present to internal stakeholders and external customers
- SAP knowledge
High school diploma or GED and typically 3 or more years' related experience or an equivalent combination of education and experience.
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This position is first shift
Union:
This is a non-union represented position
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $47,000 - $67,000
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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Customer Support
Posted 1 day ago
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Job Description
Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.
- Respond promptly to customer inquiries via phone, email, and live chat.
- Deliver accurate information about products, services, and company policies.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Record customer interactions and feedback in our CRM system for tracking and analysis.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.
Company Details
Customer Support
Posted 24 days ago
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Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional service to our customers and assisting them with any inquiries or issues they may have. This is a great opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a professional and timely manner
- Provide product information and technical support
- Process orders, returns, and exchanges
- Escalate complex issues to the appropriate team members
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work well under pressure
- Previous customer service experience preferred
- High school diploma or equivalent
If you are a team player with a passion for helping others, we want to hear from you! Apply now to join our dynamic Customer Support team.
Company Details
Customer Support
Posted 25 days ago
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Job Description
Are you a customer service superstar with a passion for providing exceptional support? Moore Haven Yacht Club is seeking a Customer Support representative to join our dynamic team. In this role, you will be responsible for ensuring our members and guests have a seamless and enjoyable experience at our prestigious yacht club.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about club services, events, and membership options
- Troubleshoot and resolve customer issues and complaints with empathy and efficiency
- Coordinate with other departments to ensure customer needs are met
- Maintain detailed records of customer interactions and transactions
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Previous customer service experience preferred
- Knowledge of CRM systems is a plus
If you are a customer-focused individual with a positive attitude and a desire to deliver top-notch support, we want to hear from you. Apply now to join the Moore Haven Yacht Club team!
Company Details
Customer Support Specialist
Posted 1 day ago
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Job Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate product/service information and guide customers in resolving issues.
Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
Identify customer needs and recommend appropriate products or services.
Stay updated with company policies, products, and services to provide effective support.
Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
Contribute to process improvements to enhance overall customer experience.
Requirements & Skills:
Previous experience in customer service or a related field is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient with basic computer applications and CRM/customer support tools.
Patience, empathy, and a customer-first mindset.
High school diploma or equivalent; a degree is a plus.
Company Details
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate product/service information and guide customers in resolving issues.
Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
Identify customer needs and recommend appropriate products or services.
Stay updated with company policies, products, and services to provide effective support.
Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
Contribute to process improvements to enhance overall customer experience.
Requirements & Skills:
Previous experience in customer service or a related field is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient with basic computer applications and CRM/customer support tools.
Patience, empathy, and a customer-first mindset.
High school diploma or equivalent; a degree is a plus.
Company Details
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Customer Support Specialist
Posted 2 days ago
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- Respond to inbound customer inquiries via phone, email, or chat about AWS products and services.
- Escalate complex problems to higher-level technical teams while ensuring customers feel supported.
- Document customer interactions and resolutions in the support system accurately.
- Guide customers on best practices and available AWS resources.
- Collaborate with internal teams (engineering, billing, account management) to resolve issues.
- Meet performance metrics such as response times, resolution rate, and customer satisfaction.
- Strong communication (verbal + written) and customer service skills.
- Problem-solving and troubleshooting ability, especially in technical contexts.
- Basic knowledge of cloud computing concepts (servers, storage, networking).
- Ability to multitask and work under pressure in a high-volume environment.
- Empathy and patience when dealing with frustrated or non-technical customers.
- Organizational skills for accurate documentation and follow-up.
- Previous customer support, helpdesk, or call center experience preferred.
- Experience in IT support, system administration, or cloud services is a plus.
- Experience working with ticketing systems (Zendesk, ServiceNow, Jira, etc.).
- Familiarity with technical troubleshooting (networking basics, operating systems, software).
- High school diploma or equivalent required.
- AWS certifications (e.g., AWS Certified Cloud Practitioner ) are highly valued and may boost pay or chances of getting hired.
Company Details
Fmcg - Customer Support
Posted 20 days ago
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Job Description
- Provide Excellent Customer Support :
- Respond to customer inquiries through multiple channels (email, phone, chat, and social media).
- Handle a high volume of customer queries while maintaining quality of service.
- Diagnose issues, provide solutions, and ensure customers receive timely resolutions.
- Product Expertise and Troubleshooting :
- Use in-depth product knowledge to guide customers through technical issues or challenges they may be facing.
- Troubleshoot technical problems, escalating issues to the relevant departments when needed.
- Assist customers with basic to intermediate technical issues, guiding them step-by-step toward a solution.
- Feedback and Issue Resolution :
- Capture, track, and resolve customer complaints and escalate issues as needed.
- Provide feedback from customers to the product and engineering teams to enhance our offerings.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Documentation and Reporting :
- Keep records of customer interactions and issues, documenting all details accurately in our CRM system.
- Generate reports on recurring issues, customer sentiment, and areas for improvement.
- Contribute to the creation of support materials, FAQs, and troubleshooting guides for customers.
- Customer Education :
- Provide training, guides, and educational resources to help customers understand and get the most out of our products.
- Educate customers on new features, updates, or changes to the product or service.
- Maintain Customer Satisfaction :
- Ensure all customer concerns are resolved in a timely manner with empathy and professionalism.
- Go the extra mile to ensure that customers leave every interaction satisfied and confident with the solution.
- Collaborate with Cross-functional Teams :
- Work closely with product, engineering, and sales teams to ensure smooth workflows for issue resolution.
- Collaborate with other support team members to share knowledge and best practices.
- Continuous Improvement :
- Stay up-to-date with product features, industry trends, and customer needs.
- Identify opportunities to improve processes, workflows, and the overall customer experience.
Company Details
Customer Support Specialist
Posted today
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Job Description
Job Title: Customer Support Specialist
Location: Onsite – Portland, OR
Compensation: $26 – $1 per hour, DOE
Duration: 3-Month Contract (Potential for Extension)
Schedule: Full-Time, Monday–Friday
Position Overview
LHH Recruitment is looking for a detail-oriented and customer-focused Customer Support Specialist to assist an affordable housing property in Portland, OR. This onsite, contract role is ideal for someone with property management experience and familiarity with RentCafe who enjoys helping others and resolving issues efficiently.
Key Responsibilities
- Answer incoming phone calls and provide prompt, courteous support to current and prospective residents.
- Assist potential residents with navigating and troubleshooting their online RentCafe accounts.
- Track and manage applicant information and documentation to ensure accurate records.
- Help resolve resident and applicant issues with professionalism and empathy.
- Collaborate with property management staff to support daily operations and resident communications.
- Administrative tasks and reporting as needed.
Qualifications
- Prior experience working in property management in any capacity is required.
- Hands-on experience with RentCafe is a must.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Comfortable working onsite in Portland, OR.
Pay Details: $2 .00 to 31.00 per hour
Search managed by: Ashley Armstrong
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.