28 Content Marketing Manager jobs in Austin

Job Description

Were looking for an Enablement Platform & Content Manager to join Procores Learning Design & Development team. In this role, youll design the strategy, frameworks, and operations that power our global enablement ecosystem - keeping our platforms running smoothly and our content easy to find, accurate, and impactful. Your mission: ensure our go-to-market teams always have the right resources at the right time.

As an Enablement Platform & Content Manager , youll partner with Product Marketing, Sales, Customer Success, Revenue Operations, and Enablement leaders to design content architecture, administer enablement platforms, and analyze performance data to guide continuous improvement. Use your content governance expertise, platform administration skills, and data-driven mindset to deliver both strategic vision and hands-on execution. If you thrive where governance meets enablement technology - this is your opportunity to make an impact.

This position reports to the Senior Manager, Learning Design & Development and will be based in our Austin, TX location or can be based remotely anywhere in the US. Were looking for someone to join us immediately.

What youll do

• Design and maintain a unified content architecture, including taxonomy, tagging, and metadata frameworks.

• Develop and own governance models to ensure content accuracy, consistency, version control, and timely retirement.

• Administer enablement platforms (e.g., Seismic, Highspot, Mindtickle), managing users, permissions, folder structures, and publishing workflows.

• Troubleshoot platform issues and partner with IT and vendors on integrations and stability.

• Roll out new platform features and optimize configurations for usability and adoption.

• Define KPIs, create dashboards, and analyze content and platform engagement to identify gaps and opportunities.

• Provide just-in-time platform support, documentation, and onboarding resources for end-users.

• Collaborate with cross-functional teams to align platform and governance initiatives with business objectives.

What were looking for

• Bachelors degree or equivalent experience.

• 58+ years in content strategy, governance, knowledge management, or enablement platform administration.

• Proven success implementing scalable governance models and workflows in enterprise settings.

• Hands-on experience with enablement platforms (Seismic, Highspot, Mindtickle) or LMS tools.

• Strong analytical skills to turn data into actionable recommendations.

• Ability to troubleshoot technical issues and configure backend settings.

• Excellent collaboration skills with the ability to influence without authority.

• Detail-oriented, systems-minded, and comfortable switching between strategy and execution.

Additional Information

Base Pay Range $114,400 - $157,300. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidates job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community .

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

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Introduction

IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.

This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.

Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.

You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.

This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.

Your role and responsibilities

The Content Manager OnDemand Technical Support engineer:

· Provides technical support assistance to customers using problem determination/problem source identification skills.

· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

· Communicates action plans to the customer or IBM representative as appropriate.

· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.

· May provide training for and mentor others on the team.

· Contributes to department attainment of organizational objectives and high customer satisfaction.

· Documents problem solutions within the company knowledge base.

· Manages requests and priorities daily.

This job can be performed anywhere in the United States.

Your responsibilities

• Provide technical support assistance to customers using problem determination/problem source identification skills.

• Communicate action plans to the customer or IBM representative as appropriate.

• Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.

• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

• Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.

• Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.

• Recommend and implement new or improvements to existing technical support tools, procedures and processes.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

• Demonstrate proficiency in the products supported by maintaining applicable technical certifications.

• May provide training for and mentorship for others on the team.

• Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.

• Ability to document findings, create knowledge base articles, and contribute to support tooling.

Required technical and professional expertise

• Over 5 years of hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).

• Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.

• Experience in CMOD performance tuning and capacity planning.

• Knowledge of CMOD indexing, retrieval, and archival processes.

• Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.

• Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.

• Experience in Computer Networks and Communication

• Advanced skills in log analysis, trace interpretation, and root cause identification.

• Experience with CMOD exits, user exits, and customizations.

• Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.

• Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.

• Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).

• English: Fluent in speaking and writing

• Analytical thinking, structured problem-solving techniques

• Strong positive customer service attitude with sensitivity to client satisfaction.

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

• Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

• Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.

Preferred technical and professional experience

• Knowledge of LDAP

• At least 1 year experience in Technical Support

• Experience with CMOD on Cloud or hybrid deployments.

• Exposure to enterprise content management (ECM) ecosystems including integration with external systems.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Introduction

IBM Content Manager 8 (CM8) is an enterprise content management (ECM) system that helps organizations manage, store and retrieve digital content, handling a wide variety of content type. It offers a centralized, secure and scalable foundation to address full content management and workflow requirements for all content types.

This role specializes in performing and enabling technical support for IBM Content Manager 8. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.

Content Manager 8 is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager 8 software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.

You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.

This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.

Your role and responsibilities

The Content Manager 8 Technical Support engineer:

· Provides technical support assistance to customers using problem determination/problem source identification skills.

· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

· Communicates action plans to the customer or IBM representative as appropriate.

· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.

· May provide training for and mentor others on the team.

· Contributes to department attainment of organizational objectives and high customer satisfaction.

· Documents problem solutions within the company knowledge base.

· Manages requests and priorities daily.

This job can be performed anywhere in the United States.

Your responsibilities

• Provide technical support assistance to customers using problem determination/problem source identification skills.

• Communicate action plans to the customer or IBM representative as appropriate.

• Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.

• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

• Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.

• Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.

• Ability to document findings, create knowledge base articles, and contribute to technical support tools, procedures and processes.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

• Demonstrate proficiency in the products supported by maintaining applicable technical certifications.

• May provide training for and mentorship for others on the team.

Required technical and professional expertise

• In-depth knowledge of IBM Content Manager v8 architecture, including libraries, resource managers, and database design.

• Over 5 years of hands-on experience with CM8 configuration, including item types, workflows, ACLs, and storage policies.

• Strong understanding of Content Manager eClient, IBM Content Navigator, and CM APIs (Java, C++, Javascript).

• Familiarity with WebSphere Application Server (WAS) and DB2 or Oracle Database as they relate to CM8 deployments.

• Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.

• Experience in Computer Networks and Communication

• Expertise in analyzing CM8 logs, traces, and system dumps to identify root causes of issues.

• Ability to troubleshoot issues across application server, database, and content repository layers.

• Experience resolving workflow issues, document retrieval failures, and indexing problems.

• Experience in using WebSphere and DB2 logs and related debug toolchain for diagnostics in both application and data tier of the CM8 application.

• Experience with CM8 APIs, including Java API, C++ API, and Web Services.

• Familiarity with custom plug-ins, event handlers, and user exits.

• Experience with Library Server and Resource Manager, configuration best-practices for scale and issue resolution.

• Ability to investigate configuration related issues and resolve accordingly.

• English: Fluent in speaking and writing

• Analytical thinking, structured problem-solving techniques

• Strong positive customer service attitude with sensitivity to client satisfaction.

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

• Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

• Experience supporting customers with enterprise-grade CM8 deployments with high availability and meeting SLA requirements.

Preferred technical and professional experience

• Knowledge of LDAP

• At least 1 year experience in Technical Support

• Experience with CM8 deployments.

• Exposure to enterprise content management (ECM) ecosystems including integration with external systems.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM Content Manager 8 (CM8) is an enterprise content management (ECM) system that helps organizations manage, store and retrieve digital content, handling a wide variety of content type. It offers a centralized, secure and scalable foundation to address full content management and workflow requirements for all content types.
This role specializes in performing and enabling technical support for IBM Content Manager 8. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager 8 is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager 8 software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager 8 Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
This job can be performed anywhere in the United States.
Your responsibilities
* Provide technical support assistance to customers using problem determination/problem source identification skills.
* Communicate action plans to the customer or IBM representative as appropriate.
* Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
* Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
* Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
* Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
* Ability to document findings, create knowledge base articles, and contribute to technical support tools, procedures and processes.
* Contribute to department attainment of organizational objectives and high customer satisfaction.
* Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
* May provide training for and mentorship for others on the team.
**Required technical and professional expertise**
* In-depth knowledge of IBM Content Manager v8 architecture, including libraries, resource managers, and database design.
* Over 5 years of hands-on experience with CM8 configuration, including item types, workflows, ACLs, and storage policies.
* Strong understanding of Content Manager eClient, IBM Content Navigator, and CM APIs (Java, C++, Javascript).
* Familiarity with WebSphere Application Server (WAS) and DB2 or Oracle Database as they relate to CM8 deployments.
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Expertise in analyzing CM8 logs, traces, and system dumps to identify root causes of issues.
* Ability to troubleshoot issues across application server, database, and content repository layers.
* Experience resolving workflow issues, document retrieval failures, and indexing problems.
* Experience in using WebSphere and DB2 logs and related debug toolchain for diagnostics in both application and data tier of the CM8 application.
* Experience with CM8 APIs, including Java API, C++ API, and Web Services.
* Familiarity with custom plug-ins, event handlers, and user exits.
* Experience with Library Server and Resource Manager, configuration best-practices for scale and issue resolution.
* Ability to investigate configuration related issues and resolve accordingly.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade CM8 deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
* Knowledge of LDAP
* At least 1 year experience in Technical Support
* Experience with CM8 deployments.
* Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
The Content Manager OnDemand Technical Support engineer:
· Provides technical support assistance to customers using problem determination/problem source identification skills.
· Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
· Communicates action plans to the customer or IBM representative as appropriate.
· Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
· May provide training for and mentor others on the team.
· Contributes to department attainment of organizational objectives and high customer satisfaction.
· Documents problem solutions within the company knowledge base.
· Manages requests and priorities daily.
This job can be performed anywhere in the United States.
Your responsibilities
* Provide technical support assistance to customers using problem determination/problem source identification skills.
* Communicate action plans to the customer or IBM representative as appropriate.
* Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
* Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
* Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
* Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
* Recommend and implement new or improvements to existing technical support tools, procedures and processes.
* Contribute to department attainment of organizational objectives and high customer satisfaction.
* Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
* May provide training for and mentorship for others on the team.
* Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution.
* Ability to document findings, create knowledge base articles, and contribute to support tooling.
**Required technical and professional expertise**
* Over 5 years of hands-on experience with CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries).
* Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets.
* Experience in CMOD performance tuning and capacity planning.
* Knowledge of CMOD indexing, retrieval, and archival processes.
* Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW.
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification.
* Experience with CMOD exits, user exits, and customizations.
* Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations.
* Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD.
* Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs).
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
* Knowledge of LDAP
* At least 1 year experience in Technical Support
* Experience with CMOD on Cloud or hybrid deployments.
* Exposure to enterprise content management (ECM) ecosystems including integration with external systems.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Introduction

IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.

This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.

Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.

You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.

This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.

The Content Manager OnDemand Software developer support engineer:

• Provides technical support assistance to customers using problem determination/problem source identification skills.

• Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

• Communicates action plans to the customer or IBM representative as appropriate.

• Check in code and deliver fixes as needed.

• May provide training for and mentor others on the team.

• Contributes to department attainment of organizational objectives and high customer satisfaction.

• Develop and maintain technical documentation, processes and troubleshooting guides.

• Manages requests and priorities daily.

• Configure Content Manager OnDemand environments for support and education.

Your role and responsibilities

• Provide technical support assistance to customers using problem determination/problem source identification skills.

• Communicate action plans to the customer or IBM representative as appropriate.

• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

• Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.

• Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.

• Recommend and implement new or improvements to existing technical support tools, procedures and processes.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

• Demonstrate proficiency in the products supported by maintaining applicable technical certifications.

• May provide training for and mentorship for others on the team.

• Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution?

• Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling?

This job can be performed anywhere in the United States.

Required technical and professional expertise

• Strong experience working as a software developer support engineer.

• Solid understanding of software development lifecycle and tools.

• Over 5 years of hands-on experience in CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries)?

• Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets?

• Experience in CMOD performance tuning and capacity planning?

• Knowledge of CMOD indexing, retrieval, and archival processes?

• Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW?

• Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting?

• Experience in Computer Networks and Communication

• Advanced skills in log analysis, trace interpretation, and root cause identification?

• Experience with CMOD exits, user exits, and customizations?

• Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations?

• Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD?

• Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs)?

• English: Fluent in speaking and writing

• Analytical thinking, structured problem-solving techniques

• Strong positive customer service attitude with sensitivity to client satisfaction.

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

• Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

• Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements?

Preferred technical and professional experience

• Bachelors degree in information technology

• Knowledge of LDAP

• Experience with CMOD on Cloud or hybrid deployments?

• Exposure to enterprise content management (ECM) ecosystems including integration with external systems?

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Introduction

IBM Content Manager 8 (CM8) is an enterprise content management (ECM) system that helps organizations manage, store and retrieve digital content, handling a wide variety of content type. It offers a centralized, secure and scalable foundation to address full content management and workflow requirements for all content types.

This role specializes in performing and enabling technical support for IBM Content Manager 8. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.

Content Manager 8 is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager 8 software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.

You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.

This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.

The Content Manager 8 Software developer support engineer:

• Provides technical support assistance to customers using problem determination/problem source identification skills.

• Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

• Communicates action plans to the customer or IBM representative as appropriate.

• Check in code and deliver fixes as needed.

• May provide training for and mentor others on the team.

• Contributes to department attainment of organizational objectives and high customer satisfaction.

• Develop and maintain technical documentation, processes and troubleshooting guides.

• Manages requests and priorities daily.

• Configure Content Manager 8 environments for support and education.

Your role and responsibilities

• Provide technical support assistance to customers using problem determination/problem source identification skills.

• Communicate action plans to the customer or IBM representative as appropriate.

• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

• Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.

• Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.

• Recommend and implement new or improvements to existing technical support tools, procedures and processes.

• Contribute to department attainment of organizational objectives and high customer satisfaction.

• Demonstrate proficiency in the products supported by maintaining applicable technical certifications.

• Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution?

• Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling?

This job can be performed anywhere in the United States.

Required technical and professional expertise

• Strong experience working as a software developer support engineer.

• Solid understanding of software development lifecycle and tools.

• Over 5 years of hands-on experience in IBM Content Manager v8 architecture, including libraries, resource managers, and database design?

• Experience with CM8 configuration, including item types, workflows, ACLs, and storage policies?

• Strong understanding of Content Manager eClient, IBM Content Navigator, and CM APIs (Java, C++, Javascript)?

• Familiarity with WebSphere Application Server (WAS) and DB2 or Oracle Database as they relate to CM8 deployments?

• Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting?

• Experience in Computer Networks and Communication?

• Expertise in analyzing CM8 logs, traces, and system dumps to identify root causes of issues?

• Ability to troubleshoot issues across application server, database, and content repository layers?

• Experience resolving workflow issues, document retrieval failures, and indexing problems?

• Experience in using WebSphere and DB2 logs and related debug toolchain for diagnostics in both application and data tier of the CM8 application?

• Experience with CM8 APIs, including Java API, C++ API, and Web Services?

• Familiarity with custom plug-ins, event handlers, and user exits?

• Experience with Library Server and Resource Manager, configuration best-practices for scale and issue resolution?

• Ability to investigate configuration related issues and resolve accordingly?

• English: Fluent in speaking and writing

• Analytical thinking, structured problem-solving techniques

• Strong positive customer service attitude with sensitivity to client satisfaction.

• Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

• Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

• Experience supporting customers with enterprise-grade CM8 deployments with high availability and meeting SLA requirements?

Preferred technical and professional experience

• Bachelors degree in information technology

• Knowledge of LDAP

• Experience with CM8 deployments?

• Exposure to enterprise content management (ECM) ecosystems including integration with external systems?

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM Content Manager OnDemand (CMOD) is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports and other data.
This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager OnDemand is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction, by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
The Content Manager OnDemand Software developer support engineer:
* Provides technical support assistance to customers using problem determination/problem source identification skills.
* Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicates action plans to the customer or IBM representative as appropriate.
* Check in code and deliver fixes as needed.
* May provide training for and mentor others on the team.
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Develop and maintain technical documentation, processes and troubleshooting guides.
* Manages requests and priorities daily.
* Configure Content Manager OnDemand environments for support and education.
**Your role and responsibilities**
* Provide technical support assistance to customers using problem determination/problem source identification skills.
* Communicate action plans to the customer or IBM representative as appropriate.
* Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
* Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
* Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
* Recommend and implement new or improvements to existing technical support tools, procedures and processes.
* Contribute to department attainment of organizational objectives and high customer satisfaction.
* Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
* May provide training for and mentorship for others on the team.
* Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution. 
* Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling. 
This job can be performed anywhere in the United States.
**Required technical and professional expertise**
* Strong experience working as a software developer support engineer.
* Solid understanding of software development lifecycle and tools.
* Over 5 years of hands-on experience in CMOD architecture, components, and deployment models (distributed, z/OS and/or iSeries). 
* Experience in CMOD configuration, including resource managers, application groups, library servers, and storage sets. 
* Experience in CMOD performance tuning and capacity planning. 
* Knowledge of CMOD indexing, retrieval, and archival processes. 
* Ability to analyze and resolve issues related to ARS logs, ARSLOAD, ARSSOCKD, and ARSWWW. 
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting. 
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification. 
* Experience with CMOD exits, user exits, and customizations. 
* Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations. 
* Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD. 
* Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs). 
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade CMOD deployments with high availability and meeting SLA requirements. 
**Preferred technical and professional experience**
* Bachelors degree in information technology
* Knowledge of LDAP
* Experience with CMOD on Cloud or hybrid deployments. 
* Exposure to enterprise content management (ECM) ecosystems including integration with external systems. 
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM Content Manager 8 (CM8) is an enterprise content management (ECM) system that helps organizations manage, store and retrieve digital content, handling a wide variety of content type. It offers a centralized, secure and scalable foundation to address full content management and workflow requirements for all content types.
This role specializes in performing and enabling technical support for IBM Content Manager 8. Successful candidates will provide advanced technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
Content Manager 8 is a critical component in the middleware stack and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager 8 software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key Content Manager products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
The Content Manager 8 Software developer support engineer:
* Provides technical support assistance to customers using problem determination/problem source identification skills.
* Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicates action plans to the customer or IBM representative as appropriate.
* Check in code and deliver fixes as needed.
* May provide training for and mentor others on the team.
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Develop and maintain technical documentation, processes and troubleshooting guides.
* Manages requests and priorities daily.
* Configure Content Manager 8 environments for support and education.
**Your role and responsibilities**
* Provide technical support assistance to customers using problem determination/problem source identification skills.
* Communicate action plans to the customer or IBM representative as appropriate.
* Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
* Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
* Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
* Recommend and implement new or improvements to existing technical support tools, procedures and processes.
* Contribute to department attainment of organizational objectives and high customer satisfaction.
* Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
* Strong communication skills to interact with enterprise customers, understand their issues, and guide them to resolution. 
* Ability to document findings, create knowledge base articles, provide fixes and contribute to support tooling. 
This job can be performed anywhere in the United States.
**Required technical and professional expertise**
* Strong experience working as a software developer support engineer.
* Solid understanding of software development lifecycle and tools.
* Over 5 years of hands-on experience in IBM Content Manager v8 architecture, including libraries, resource managers, and database design. 
* Experience with CM8 configuration, including item types, workflows, ACLs, and storage policies. 
* Strong understanding of Content Manager eClient, IBM Content Navigator, and CM APIs (Java, C++, Javascript). 
* Familiarity with WebSphere Application Server (WAS) and DB2 or Oracle Database as they relate to CM8 deployments. 
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting. 
* Experience in Computer Networks and Communication 
* Expertise in analyzing CM8 logs, traces, and system dumps to identify root causes of issues. 
* Ability to troubleshoot issues across application server, database, and content repository layers. 
* Experience resolving workflow issues, document retrieval failures, and indexing problems. 
* Experience in using WebSphere and DB2 logs and related debug toolchain for diagnostics in both application and data tier of the CM8 application. 
* Experience with CM8 APIs, including Java API, C++ API, and Web Services. 
* Familiarity with custom plug-ins, event handlers, and user exits. 
* Experience with Library Server and Resource Manager, configuration best-practices for scale and issue resolution.  
* Ability to investigate configuration related issues and resolve accordingly. 
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade CM8 deployments with high availability and meeting SLA requirements. 
**Preferred technical and professional experience**
* Bachelors degree in information technology
* Knowledge of LDAP
* Experience with CM8 deployments. 
* Exposure to enterprise content management (ECM) ecosystems including integration with external systems. 
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.