1,658 Content Moderator jobs in the United States

**Category :** **Trust & Safety**
**Are you a digital detective with a passion for keeping the internet a safe and fun place? Do you have an eagle eye for detail and a knack for spotting the good, the bad, and the ugly in online content?**
**If so, we want YOU to join our team as a Content Moderator!**
**This role will be on site at our newly refurbished multi-million-dollar facility in Boise, Idaho. Read more below about the many things our new site has to offer in the "About TP" section.**
**Perks of the Job:**
+ **Competitive Pay with Bonus Potential**
+ **Fun Team: Join a group of like-minded individuals who are passionate about making the internet a better place.**
+ **Break Time: Enjoy one of your multiple daily breaks by playing video games, arcade games, foosball or enjoying our coffee bar, onsite vending and relaxation corners**
+ **Full Benefits: Medical, Dental, Vision, 401K and more!**
+ **Paid Time Off**
+ **Employee Wellness and Engagement programs that include Counseling sessions, Workshops, Wellness clubs, Resiliency training and employee assistance.**
**What you You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be onsite at the Boise, Idaho site.**
**What You'll Do:**
+ **Investigate:** **Review and moderate user-generated content to ensure it aligns with our community guidelines.**
+ **Tough Content Wrangler:** **Moderate traumatic, sensitive, and potentially offensive content with resilience.**
+ **Curate:** **Help maintain a positive and engaging online environment by removing inappropriate content.**
+ **Communicate:** **Provide feedback to users and escalate issues when necessary.**
+ **Analyze:** **Monitor trends and report on content moderation metrics.**
**What We're Looking For:**
+ **Sharp Eyes: You can spot a violation from a mile away.**
+ **Cool Head: You stay calm under pressure and handle sensitive content with discretion.**
+ **Tech Savvy: Comfortable navigating various online platforms and tools.**
+ **Team Player: Work well with others and contribute to a positive team culture.**
+ **Word Wizardry: Masterful spelling, grammar, and reading skills.**
+ **Emotional Ninja: Strong emotional intelligence and resilience.**
+ **Content Conqueror: Comfortable reviewing internet content.**
+ **Logic Legend: Sharp problem-solving skills.**
+ **Shift Shapeshifter: Available to work various shifts.**
+ **Windows Whiz: Experienced with Windows operating systems.**
+ **Attendance Ace: Predictable and reliable attendance.**
+ **Onsite Superstar: This is an onsite position.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**About TP in Boise, ID**
**Welcome to our newly refurbished multi-million-dollar facility, designed with your comfort and well-being in mind! Our state-of-the-art building features game rooms for relaxation and team bonding, as well as wellness rooms to support your physical and mental health. We are excited to announce that we have transitioned away from inbound and outbound call services to focus exclusively on social media content moderation. Join us in a dynamic and supportive environment where your skills in managing and moderating online content will be highly valued and rewarded. Be part of a forward-thinking team dedicated to creating a positive impact in the digital world!**
**Be Part of Our TP Family**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our El Paso, Texas location.**
**Your Responsibilities**
**Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.**
**If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!**
+ **Review content to determine community guidelines are met while upholding a high standard of accuracy and quality**
+ **Participate in frequent refresher training to always implement correct policies**
+ **Comply with the performance indicators or parameters defined by the specific client's operation**
+ **Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client**
+ **Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality**
+ **Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information**
+ **Participate in continuous training programs established by the company for optimal development in the role**
+ **Comply with all the orders, instructions, procedures related and complementary to the role**
+ **Able to moderate traumatic, sensitive and potentially offensive content**
+ **Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements**
+ **Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Ability to** **WORK ON SITE** **at El Paso, Texas (Not an at-home position)**
+ **Experience navigating internet websites including social media, commercial websites, etc.**
+ **Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.**
+ **Attention to detail.**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
+ **Predictable and reliable attendance.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure with resilience while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

Our client is seeking a vigilant and discerning Remote Content Moderator to join their global moderation team, based in San Jose, California, US . This is a critical, fully remote role responsible for reviewing and moderating user-generated content across various online platforms to ensure compliance with community guidelines and legal standards. The ideal candidate possesses excellent judgment, a keen eye for detail, and the ability to make informed decisions under pressure. A strong understanding of online safety, cultural nuances, and evolving digital landscapes is essential.

Responsibilities:

• Review user-generated content (text, images, videos) for policy violations, including hate speech, harassment, nudity, and illegal activities.
• Make accurate and timely decisions on content moderation based on established guidelines.
• Escalate complex or sensitive cases to senior moderation staff or relevant internal teams.
• Identify trends in content violations and provide feedback to improve moderation policies and tools.
• Maintain a high level of accuracy and efficiency in moderation tasks.
• Adhere strictly to confidentiality and data privacy protocols.
• Collaborate with other moderators and team leads to ensure consistent application of policies.
• Stay informed about current events and evolving online trends that may impact content moderation.
• Participate in training sessions to stay updated on policy changes and moderation best practices.
• Document moderation decisions and actions taken.
• Contribute to a safe and positive online environment for users.

Qualifications:

• Proven experience in content moderation, trust and safety, or a related field.
• Excellent judgment and critical thinking skills.
• Strong understanding of online community dynamics and social media platforms.
• Ability to work independently and manage time effectively in a remote setting.
• High attention to detail and accuracy.
• Proficiency in multiple languages is a significant asset.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and potentially disturbing content with professionalism.
• High school diploma or equivalent; a degree in a related field is preferred.
• Demonstrated ability to adapt to changing policies and procedures.
• A reliable internet connection and a suitable home office environment.

This is a fully remote position that offers significant flexibility. Our client is committed to fostering a safe online space, and this role is fundamental to achieving that goal. The successful candidate will be a crucial part of a global team working to maintain platform integrity.

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Port Saint Lucie, Florida location.**
**Your Responsibilities**
**Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.**
**If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!**
+ **Review content to determine community guidelines are met while upholding a high standard of accuracy and quality**
+ **Participate in frequent refresher training to always implement correct policies**
+ **Comply with the performance indicators or parameters defined by the specific client's operation**
+ **Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client**
+ **Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality**
+ **Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information**
+ **Participate in continuous training programs established by the company for optimal development in the role**
+ **Comply with all the orders, instructions, procedures related and complementary to the role**
+ **Able to moderate traumatic, sensitive and potentially offensive content**
+ **Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements**
+ **Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Experience navigating internet websites including social media, commercial websites, etc.**
+ **Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.**
+ **Attention to detail.**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
+ **Predictable and reliable attendance.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**What We Prefer**
+ **Experience in reviewing/monitoring social media**
+ **Consistent work history**
+ **Proven oral & written communication skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Port Saint Lucie, Florida location.**
**Your Responsibilities**
**Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.**
**If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!**
+ **Review content to determine community guidelines are met while upholding a high standard of accuracy and quality**
+ **Participate in frequent refresher training to always implement correct policies**
+ **Comply with the performance indicators or parameters defined by the specific client's operation**
+ **Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client**
+ **Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality**
+ **Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information**
+ **Participate in continuous training programs established by the company for optimal development in the role**
+ **Comply with all the orders, instructions, procedures related and complementary to the role**
+ **Able to moderate traumatic, sensitive and potentially offensive content**
+ **Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements**
+ **Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Experience navigating internet websites including social media, commercial websites, etc.**
+ **Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.**
+ **Attention to detail.**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
+ **Predictable and reliable attendance.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**What We Prefer**
+ **Experience in reviewing/monitoring social media**
+ **Consistent work history**
+ **Proven oral & written communication skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Port Saint Lucie, Florida location.**
**Your Responsibilities**
**Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.**
**If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!**
+ **Review content to determine community guidelines are met while upholding a high standard of accuracy and quality**
+ **Participate in frequent refresher training to always implement correct policies**
+ **Comply with the performance indicators or parameters defined by the specific client's operation**
+ **Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client**
+ **Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality**
+ **Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information**
+ **Participate in continuous training programs established by the company for optimal development in the role**
+ **Comply with all the orders, instructions, procedures related and complementary to the role**
+ **Able to moderate traumatic, sensitive and potentially offensive content**
+ **Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements**
+ **Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Experience navigating internet websites including social media, commercial websites, etc.**
+ **Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.**
+ **Attention to detail.**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
+ **Predictable and reliable attendance.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**What We Prefer**
+ **Experience in reviewing/monitoring social media**
+ **Consistent work history**
+ **Proven oral & written communication skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Port Saint Lucie, Florida location.**
**Your Responsibilities**
**Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.**
**If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!**
+ **Review content to determine community guidelines are met while upholding a high standard of accuracy and quality**
+ **Participate in frequent refresher training to always implement correct policies**
+ **Comply with the performance indicators or parameters defined by the specific client's operation**
+ **Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client**
+ **Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality**
+ **Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information**
+ **Participate in continuous training programs established by the company for optimal development in the role**
+ **Comply with all the orders, instructions, procedures related and complementary to the role**
+ **Able to moderate traumatic, sensitive and potentially offensive content**
+ **Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements**
+ **Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Experience navigating internet websites including social media, commercial websites, etc.**
+ **Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.**
+ **Attention to detail.**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
+ **Predictable and reliable attendance.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**What We Prefer**
+ **Experience in reviewing/monitoring social media**
+ **Consistent work history**
+ **Proven oral & written communication skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our Port Saint Lucie, Florida location.**
**Your Responsibilities**
**Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.**
**If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!**
+ **Review content to determine community guidelines are met while upholding a high standard of accuracy and quality**
+ **Participate in frequent refresher training to always implement correct policies**
+ **Comply with the performance indicators or parameters defined by the specific client's operation**
+ **Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client**
+ **Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality**
+ **Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information**
+ **Participate in continuous training programs established by the company for optimal development in the role**
+ **Comply with all the orders, instructions, procedures related and complementary to the role**
+ **Able to moderate traumatic, sensitive and potentially offensive content**
+ **Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements**
+ **Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **Experience navigating internet websites including social media, commercial websites, etc.**
+ **Comfortabililty reviewing internet content that may be deemed inappropriate and/or contain explicit material.**
+ **Attention to detail.**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
+ **Predictable and reliable attendance.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**What We Prefer**
+ **Experience in reviewing/monitoring social media**
+ **Consistent work history**
+ **Proven oral & written communication skills**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**