93 Convention Services jobs in the United States
Convention Services Manager
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Convention Services Manager - Temporary
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Job Description Summary
Temporary Position: Month to Month: Coordinates arrangements for group meetings and conventions by performing the following duties personally or through subordinate supervisors.
Job Description Summary
Temporary Position: Month to Month: Coordinates arrangements for group meetings and conventions by performing the following duties personally or through subordinate supervisors.
Job Description
Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.
Responsible for soliciting new accounts, detailing programs confirmed via the Sales department, generate revenues, monitor meeting space and book repeat business while keeping quality consistently high.
Responsible for monthly and annual forecasting for banquet events and expected revenues.
Responsible for annual budgeting for operating equipment and to submit it to F&B Director for final approval.
Responsible for scheduling, planning and assigning/delegating work to Conference Services & Catering Departments.
Responsible for menu planning for banquets and outside catering with the cooperation of the Executive Chef and Food & Beverage Director
Will detail group events and BEO's and Group Resumes ensuring accuracy and proper communication to the operating departments, i.e., Culinary, Banquets, Stewarding, In-Room Dining, Accounting, Front Office, etc.
Responsible for assigning client groups and meeting planners to Convention Services Managers within the department.
Works with Banquet Services Department in preparing banquet and convention rooms and erecting displays and exhibits according to client specifications.
Inspects rooms and displays for conformance to needs and desires of group.
Attend and lead, as needed, BEO, Resume, Pre & Post-Con meetings to address client specifications and needs with related operating departments.
Supervisory Responsibilities
- In coordination with the DOCES, he/she manages and supervises the Catering & Social Events and Convention Services Departments. Under the DOCES leadership, the Senior CS Manager aids with the overall direction, coordination, and evaluation of these units. This position may directly supervise non-supervisory employees. This role is responsible for scheduling, planning and assigning/delegating work to Conference Services & Catering Departments in absence of Director of Catering & Event Services. This position is also responsible for assigning client groups and meeting planners to Convention Services Managers within the department in absence of Director of Catering & Event Services.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.
Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes prompt decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to three years related experience and/or training with two years in a senior role; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions offered in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Delphi, MICROS, Room Viewer Database software; Microsoft Outlook Internet software; Microsoft EXCEL Spreadsheet software and Microsoft Word Processing software.
Certificates, Licenses, Registrations
CMP (Certified Meeting Planner) a plus
Other Qualifications
Must be available for flexible shifts including nights, weekends, holidays.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Sonesta People Standards Must be knowledgeable and demonstrate use of Sonesta People Standards with all internal and external guests.
Core Guiding Principles Must demonstrate understanding of Core Guiding Principles through words and actions.
Additional Job Information/Anticipated
Pay Range
$31.00 to $2.00 / hourly.
Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the
Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
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#J-18808-LjbffrTemporary Convention Services Manager
Posted 2 days ago
Job Viewed
Job Description
About Us
Come work at the Castle! With great facilities just 30 minutes from the Newark airport and New York City, the Sheraton Parsippany Hotel is an ideal choice for business and leisure travelers. Our inspiring castle theme, and warm, friendly staff will make you feel right at home. As an associate of the Sheraton Parsippany, you will receive a free membership to our 25,000 square feet Atlantis Sports Club, a complimentary meal in our cafeteria during your work day, and attendance with the Sheraton Parsippany family at the annual Summer Jam Family Picnic and Holiday Party. Want to find out more about joining our team? Apply today!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Create the desired conference and meet clients' needs through active communication, planning, and team leadership.Essential Duties and Responsibilities
An understanding of both monthly forecasting and the annual budget process.
Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
Optimize room rental charges.
Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
Actively participate in industry related organizations (NACE, MPI).
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Comfortable with hotel site inspections and client presentations.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
Excellent knowledge of computers, specifically Delphi, Word, and Excel.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Prior experience in the field of hospitality with specific experience in catering sales is essential.
Minimum of one year within the Hospitality Industry required.
Must have experience at a similar size and quality hotel.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Knowledge of sales skills, revenue management, training, and motivation of peers.
Knowledge of hotel features, benefits, and competing hotels within the market.
Ability to execute appropriate action plans.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $56,000.00 - $65,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? NoBenefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Senior Convention Services Manager
Posted 4 days ago
Job Viewed
Job Description
Exciting opportunity to join the Sheraton Baltimore North as our Senior Convention Services Manager. Our hotel offers 283 rooms and over 20,000 sq ft of function space. Additionally, we are in the midst of a beautiful $8.5 million dollar renovation. If you're ready to bring your passion for catering sales to our team, apply today! Our busy hotel is looking for an enthusiastic leader with great sales skills and a customer-focused approach to be our next director of convention services. This is a bonus-eligible position. Responsibilities: • Represent property at appropriate travel industry trade shows and conferences while adhering to the guidelines of the marketing plan and budget • Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking • Establish and grow our market share by developing and maintaining relationships with major groups and catering to clients • Identify new business leads by examining local market trends and competition activities • Supports the director of sales and marketing in preparing the department budget as well as the hotel's overall sales goals and strategy Qualifications: • At least 3 years of experience in sales management or a leadership role in the sales department, preferably in the hospitality industry • Outstanding organizational skills and time management • Exhibits superior communication, negotiation, and interpersonal abilities • Candidates must have a high school diploma or GED and a bachelor’s degree in business or a similar field, a plus • Must have previous sales experience working in the hospitality industry • Marriott-CI/TY experience preferred but not required Compensation: $0,000 - 70,000 yearly
• Represent property at appropriate travel industry trade shows and conferences while adhering to the guidelines of the marketing plan and budget • Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking • Establish and grow our market share by developing and maintaining relationships with major groups and catering to clients • Identify new business leads by examining local market trends and competition activities • Supports the director of sales and marketing in preparing the department budget as well as the hotel's overall sales goals and strategy
Compensation:
$60,000-$7 ,000 per year
Senior Convention Services Manager
Posted 4 days ago
Job Viewed
Job Description
Coordinates arrangements for group meetings and conventions by performing the following duties personally or through subordinate supervisors.
Job Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.
Responsible for soliciting new accounts, detailing programs confirmed via the Sales department, generate revenues, monitor meeting space and book repeat business while keeping quality consistently high.
Responsible for monthly and annual forecasting for banquet events and expected revenues.
Responsible for annual budgeting for operating equipment and to submit it to F&B Director for final approval.
Responsible for scheduling, planning and assigning/delegating work to Conference Services & Catering Departments.
Responsible for menu planning for banquets and outside catering with the cooperation of the Executive Chef and Food & Beverage Director
Will detail group events and BEO's and Group Resumes ensuring accuracy and proper communication to the operating departments, i.e., Culinary, Banquets, Stewarding, In-Room Dining, Accounting, Front Office, etc.
Responsible for assigning client groups and meeting planners to Convention Services Managers within the department.
Works with Banquet Services Department in preparing banquet and convention rooms and erecting displays and exhibits according to client specifications.
Inspects rooms and displays for conformance to needs and desires of group.
Attend and lead, as needed, BEO, Resume, Pre & Post-Con meetings to address client specifications and needs with related operating departments.
Supervisory Responsibilities
- In coordination with the DOCES, he/she manages and supervises the Catering & Social Events and Convention Services Departments. Under the DOCES leadership, the Senior CS Manager aids with the overall direction, coordination, and evaluation of these units. This position may directly supervise non-supervisory employees. This role is responsible for scheduling, planning and assigning/delegating work to Conference Services & Catering Departments in absence of Director of Catering & Event Services. This position is also responsible for assigning client groups and meeting planners to Convention Services Managers within the department in absence of Director of Catering & Event Services.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.
Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes prompt decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to three years related experience and/or training with two years in a senior role; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions offered in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Delphi, MICROS, Room Viewer Database software; Microsoft Outlook Internet software; Microsoft EXCEL Spreadsheet software and Microsoft Word Processing software.
Certificates, Licenses, Registrations
CMP (Certified Meeting Planner) a plus
Other Skills and Abilities
Other Qualifications
Must be available for flexible shifts including nights, weekends, holidays.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Sonesta People Standards Must be knowledgeable and demonstrate use of Sonesta People Standards with all internal and external guests.
Core Guiding Principles Must demonstrate understanding of Core Guiding Principles through words and actions.
Additional Job Information/Anticipated
Pay Range
$41.13 to 43.13 / hourly. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience. Eligible for a bonus plan.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Temporary Convention Services Manager
Posted 10 days ago
Job Viewed
Job Description
Come work at the Castle! With great facilities just 30 minutes from the Newark airport and New York City, the Sheraton Parsippany Hotel is an ideal choice for business and leisure travelers. Our inspiring castle theme, and warm, friendly staff will make you feel right at home. As an associate of the Sheraton Parsippany, you will receive a free membership to our 25,000 square feet Atlantis Sports Club, a complimentary meal in our cafeteria during your work day, and attendance with the Sheraton Parsippany family at the annual Summer Jam Family Picnic and Holiday Party. Want to find out more about joining our team? Apply today!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Create the desired conference and meet clients' needs through active communication, planning, and team leadership.
Essential Duties and Responsibilities
- An understanding of both monthly forecasting and the annual budget process.
- Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
- Optimize room rental charges.
- Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
- Actively participate in industry related organizations (NACE, MPI).
- Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
- Comfortable with hotel site inspections and client presentations.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
- Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
- Excellent knowledge of computers, specifically Delphi, Word, and Excel.
- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications and Skills
- Prior experience in the field of hospitality with specific experience in catering sales is essential.
- Minimum of one year within the Hospitality Industry required.
- Must have experience at a similar size and quality hotel.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
- Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the market.
- Ability to execute appropriate action plans.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $56,000.00 - $65,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
CONVENTION SERVICES MANAGER OEM/HM
Posted 11 days ago
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Job Description
el Prado Hotel, Downtown Palo Alto
520 Cowper St.
Job Title: Convention Services Manager
Status: Hourly/Non-Exempt
Pay Range: $50,000-$70,000/annually
Overview:
The Convention Services Manager will plan and manage conferences after the sales booking process in complete. Duties involve coordinating and negotiating meetings/functions, rooms, menus and all related requirements for large groups, maximizing room and meeting space, revenues and profits while ensuring a quality product.
Key Duties & Responsibilities:
- Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
- Upgrade and upsell menus to achieve highest possible profit
- Provide weekly projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
- Be familiar with departments standard operating procedures and adhere to these guidelines
- Establish and maintain customer contact at all functions
- Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
- Be prompt and accurate in completion of assigned projects
- Finalize BEOs by meeting with and telephoning customers. Once business is booked:
- Obtain necessary information to complete banquet event orders in Delphi
- Work closely with sales manager to manage the room block and meeting space
- Assist in arranging any off premise/outside activities for the client
- Make transportation arrangements for group as necessary or requested
- Complete coversheets to inform entire hotel on upcoming groups
- Call contact after each function to ensure satisfaction. Make appropriate notations in file
- Follow-up on any comments requiring explanation or adjustments
- Convention Services Managers go over all requirements of program with client including:
- Time of function
- Type of set
- Audio/visual requirement
- Coffee breaks
- Menu
- Selection
- Number of people
- General administration and reports
- Making sure files are administratively sound
- Keeping file activity records updated in Delphi
- Monthly room reconciliation making sure reservations and sales group rooms information matches
- Monthly diary audit making sure your personal journal entries are correct and that no tentative dates have passed meetings
- Weekly sales meetings to bring up any positive or negative experiences of the week
- Staff/forecast meeting to inform all hotel departments about upcoming groups
- BEO meeting to go over specifics of each group on a daily basis with appropriate departments
Education and Experience:
- High school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
- A bachelors degree is preferred.
- Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system.
- Knowledge of Delphi is preferred, but not required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
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Convention Services Manager OEM/HM
Posted 13 days ago
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Job Description
The Convention Services Manager will plan and manage conferences after the sales booking process in complete. Duties involve coordinating and negotiating meetings/functions, rooms, menus and all related requirements for large groups, maximizing room Manager, Sales, Service, Retail, Meeting
Catering and Convention Services Coordinator
Posted today
Job Viewed
Job Description
We believe our guests select the Chicago Athletic Association because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences.
Join us for this incredible opportunity to be part of our team as a Catering and Convention Services Coordinator at the Chicago Athletic Association (CAA) . _N_ _ot only_ _will you be part of a rock-star team, but you'll get to be part of a company that consistently earns a spot in Fortunes 100 Best Companies to Work For!_
**The hourly rate for this position is $24.50.** **T** **his position is also eligible to earn overtime.**
**_We Offer Excellent Benefits:_**
+ Medical, Dental, and Vision Insurance (Full-time)
+ Retirement Savings Plan (RSP)
+ Employee Stock Purchase Plan (ESPP) - after 1 year of employment
+ Short-term Disability
+ Basic Life Insurance
+ Paid Family Bonding Time and Adoption Assistance
+ Up to 15 days of earned PTO during first year of employment (Full-time)
+ Paid Holidays upon hire
**_Additional perks may also include:_**
+ Colleague Rate and Complimentary Room Nights, if available
+ Flexible Spending Account
+ Complimentary Meals during shift
+ Complimentary Access to Headspace and numerous discounts at various retailers
**_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status._**
The Catering/Convention Services Coordinator is responsible for servicing events. This position works closely with Event Sales and Event Planning Managers in contract negotiations and servicing accounts. Primary service efforts are in Banquet Food, Beverage and Setup that include menu planning, agenda setting, and hotel meeting services, hospitality amenities and special VIP requests. Duties also include but are not limited to contract review and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service. Also, assist in hosting site inspections as needed, participate and/or lead event meetings and other staff meetings.
Chicago Athletic Association is dedicated to building a diverse, inclusive and authentic workplace. Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
_Located on Michigan Ave, the Chicago Athletic Association hotel is a historic landmark transformed into an incomparable boutique hotel with some of Chicago's best outdoor spaces, such as Millennium Park and Maggie Daley Park, right outside their front door. Inside this 1890s monument, you'll find 240 guest rooms & suites, 17,000 sq ft of event space, and seven award-winning dining destinations. The Chicago Athletic Association hotel, part of the Unbound Collection by Hyatt, was recently voted #1 best hotel in Chicago by the readers of Condé Nast Traveler._
For immediate consideration, click Apply Now and complete an application for the In The Know Host position at CAA on the Hyatt Careers Site!
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Must be proficient in general computer knowledge
+ Prefer a four year hospitality degree or equivalent experience
+ Prefer 18 months hotel experience
**Primary Location:** US-IL-Chicago
**Organization:** Chicago Athletic Association
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Catering/Event Planning
**Req ID:** CHI014843
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Director of Banquets & Convention Services
Posted 2 days ago
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Job Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time.
**Goal of the Director of Banquets & Convention Services** : Effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the banquet team, The Catering and Convention Services team, the Convention Services floor department and Banquet Beverage. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.
The Director of Banquets and Convention Services Responsibilities may include:
· Supports and Manages the Banquet Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.
· Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement
· Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys.
· Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
· Responsible for proactively reviewing staffing and equipment needs
· Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
· Responsible for maintaining a high energy, positive, professional appearance
· Responsible for developing innovative and creative décor for Banquet function space
· Responsible for short- and long-term banquet functions in the front and back of the house
· Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
· Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
· Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
· Ability to develop ideas for special events and holiday functions
**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
**Why Choose Hyatt?**
At Hyatt, your success matters. We offer:
· **Competitive Salary:** $62,900 - $78,500
· **Health Benefits:** Medical, dental, and vision insurance starting after just 30 days
· **Perks & Discounts:**
o Free and discounted room nights
o Friends & family rates at Hyatt properties
o Discounts on food and beverage
o Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
· **Work-Life Balance:** Paid time off, including new child leave
· **Retirement Support:** 401(k) matching (up to 4%) and employee stock purchase plan
· **Growth Opportunities:** Tuition reimbursement and robust training programs
· **Everyday Conveniences:** Meal credit for employees
Director of Banquets are an integral part of the hotel's overall Food and Beverage team. Your colleagues will work along with the Restaurant Manager, Executive Steward, Beverage Manager, and Room Service Manager to ensure a successful Food & Beverage Team. Experience in the previous mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director.
Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Director of Banquets and Convention Services and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, just about all of our function heads are promoted internally as well. The statistics are there; make it your next step!
**Qualifications:**
· Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
· A true desire to understand and anticipate the needs of others in a fast-paced environment
· Refined verbal and written communication skills
· Must be proficient in general computer knowledge
· Candidates should be extremely creative, innovative, detail oriented and organized
· Hotel experience and a thorough understanding of all levels of banquet service
· Previous experience as a Banquets Manager/Assistant, Event Services (Banquet) Captain or Event Services Supervisor preferred
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
**_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._**
**Primary Location:** US-MD-Cambridge
**Organization:** Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Banquets
**Req ID:** CAM003228
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.