1,150 Crm Architect jobs in the United States

CRM Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Basic Details:

Position: CRM Architect

Location:Charlotte, NC / New York City

Responsibilities

Solution Architecture & Design

• Lead the design and implementation of enterprise-grade CRM solutions across platforms such as Salesforce (Sales/Service/Experience Cloud), Microsoft Dynamics 365

• Translate business goals into scalable CRM architectures that support customer 360, sales/service automation, partner management, and digital onboarding.

• Architect data models, integration layers, and user experience flows to enable seamless customer and employee journeys.

• Ensure CRM solutions are integrated with ERP, contact center, MarTech, portals, and analytics platforms.

Leadership & Governance

• Establish architectural governance for CRM programs, ensuring consistency, security, and alignment with enterprise standards.

• Facilitate architecture review boards and own CRM reference architecture assets.

• Mentor solution architects and technical leads across multi-disciplinary delivery teams.

• Collaborate with client architecture, data, security, and infrastructure teams to ensure alignment and scalability.

Technology Strategy & Innovation

• Shape CRM transformation strategies including modernization of legacy platforms, cloud migration, and mobile-first CRM adoption.

• Evaluate CRM tools, accelerators, and AI/ML capabilities to drive automation, personalization, and productivity.

• Promote intelligent CRM features such as predictive scoring, next best action, intelligent routing, and conversational interfaces.

• Lead POCs, tool comparisons, and roadmap development to support digital and CRM strategy evolution

Program/Portfolio Engagement

• Serve as the lead CRM architect across large-scale transformation initiatives, overseeing multiple workstreams.

• Collaborate with delivery leadership, product owners, and business stakeholders to shape implementation strategy and execution plans.

• Support presales, proposals, and RFP responses by designing high-level CRM solutions and delivery estimates.

Required Skills

Technical

• Expertise in CRM platforms such as Salesforce (Sales, Service, Experience Cloud), Microsoft Dynamics 365, SAP CX, or Oracle CX.

• Strong knowledge of CRM configuration, data models, metadata design, workflow automation, and custom development.

• Experience with CRM integrations via APIs, middleware (MuleSoft, Dell Boomi, Azure Logic Apps), and master data synchronization.

• Understanding of identity and access management, data privacy compliance (GDPR, HIPAA), and role-based security.

• Experience integrating CRM with CPQ, knowledge bases, portals, and field service platforms.

Architecture & Methodology

• Hands-on experience leading enterprise CRM architecture in multi-cloud, hybrid, or SaaS-first environments.

• Familiarity with DevOps practices in CRM implementations (CI/CD, test automation, release governance).

• Experience delivering large CRM transformations in Agile or SAFe environments.

• Proficiency in architecture modeling tools and frameworks (TOGAF, etc).

Consulting & Leadership

• Strong client-facing and consultative skills, capable of engaging with business and IT executives to shape CRM vision.

• Experience mentoring teams and providing technical leadership across geographically distributed teams.

• Proven record in driving solutioning and delivery across industries such as Financial Services,

Good to Have

• Certifications in Salesforce (Application/Architect Tracks), Microsoft Dynamics 365, or equivalent CRM platforms.

• Experience with AI/ML add-ons in CRM (Einstein, Azure AI, Dynamics Copilot).

• Background in data strategy and customer 360 initiatives.

• Understanding of industry-specific CRM models (e.g., Financial Services Cloud, Sales Cloud, Service Cloud, D365 & Power Apps).

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant

Salary Transparency

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $135549 to $176139 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 253408

Posted on: Aug 2, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

New York, US

Brand: Capgemini

Professional Community: SaaS Solutions

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

CRM Architect
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
**Basic Details:**
Position: CRM Architect
Location:Charlotte, NC / New York City
**Responsibilities**
**Solution Architecture & Design**
- Lead the design and implementation of enterprise-grade CRM solutions across platforms such as Salesforce (Sales/Service/Experience Cloud), Microsoft Dynamics 365
- Translate business goals into scalable CRM architectures that support customer 360, sales/service automation, partner management, and digital onboarding.
- Architect data models, integration layers, and user experience flows to enable seamless customer and employee journeys.
- Ensure CRM solutions are integrated with ERP, contact center, MarTech, portals, and analytics platforms.
**Leadership & Governance**
- Establish architectural governance for CRM programs, ensuring consistency, security, and alignment with enterprise standards.
- Facilitate architecture review boards and own CRM reference architecture assets.
- Mentor solution architects and technical leads across multi-disciplinary delivery teams.
- Collaborate with client architecture, data, security, and infrastructure teams to ensure alignment and scalability.
**Technology Strategy & Innovation**
- Shape CRM transformation strategies including modernization of legacy platforms, cloud migration, and mobile-first CRM adoption.
- Evaluate CRM tools, accelerators, and AI/ML capabilities to drive automation, personalization, and productivity.
- Promote intelligent CRM features such as predictive scoring, next best action, intelligent routing, and conversational interfaces.
- Lead POCs, tool comparisons, and roadmap development to support digital and CRM strategy evolution
**Program/Portfolio Engagement**
- Serve as the lead CRM architect across large-scale transformation initiatives, overseeing multiple workstreams.
- Collaborate with delivery leadership, product owners, and business stakeholders to shape implementation strategy and execution plans.
- Support presales, proposals, and RFP responses by designing high-level CRM solutions and delivery estimates.
**Required Skills**
**Technical**
- Expertise in CRM platforms such as Salesforce (Sales, Service, Experience Cloud), Microsoft Dynamics 365, SAP CX, or Oracle CX.
- Strong knowledge of CRM configuration, data models, metadata design, workflow automation, and custom development.
- Experience with CRM integrations via APIs, middleware (MuleSoft, Dell Boomi, Azure Logic Apps), and master data synchronization.
- Understanding of identity and access management, data privacy compliance (GDPR, HIPAA), and role-based security.
- Experience integrating CRM with CPQ, knowledge bases, portals, and field service platforms.
**Architecture & Methodology**
- Hands-on experience leading enterprise CRM architecture in multi-cloud, hybrid, or SaaS-first environments.
- Familiarity with DevOps practices in CRM implementations (CI/CD, test automation, release governance).
- Experience delivering large CRM transformations in Agile or SAFe environments.
- Proficiency in architecture modeling tools and frameworks (TOGAF, etc).
**Consulting & Leadership**
- Strong client-facing and consultative skills, capable of engaging with business and IT executives to shape CRM vision.
- Experience mentoring teams and providing technical leadership across geographically distributed teams.
- Proven record in driving solutioning and delivery across industries such as Financial Services,
**Good to Have**
- Certifications in Salesforce (Application/Architect Tracks), Microsoft Dynamics 365, or equivalent CRM platforms.
- Experience with AI/ML add-ons in CRM (Einstein, Azure AI, Dynamics Copilot).
- Background in data strategy and customer 360 initiatives.
- Understanding of industry-specific CRM models (e.g., Financial Services Cloud, Sales Cloud, Service Cloud, D365 & Power Apps).
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant
**Salary Transparency**
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $135549 to $176139 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 253408
Posted on: Aug 2, 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
New York, US
Brand: Capgemini
Professional Community: SaaS Solutions
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

CRM Architect
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
**Basic Details:**
Position: CRM Architect
Location:Charlotte, NC / New York City
**Responsibilities**
**Solution Architecture & Design**
- Lead the design and implementation of enterprise-grade CRM solutions across platforms such as Salesforce (Sales/Service/Experience Cloud), Microsoft Dynamics 365
- Translate business goals into scalable CRM architectures that support customer 360, sales/service automation, partner management, and digital onboarding.
- Architect data models, integration layers, and user experience flows to enable seamless customer and employee journeys.
- Ensure CRM solutions are integrated with ERP, contact center, MarTech, portals, and analytics platforms.
**Leadership & Governance**
- Establish architectural governance for CRM programs, ensuring consistency, security, and alignment with enterprise standards.
- Facilitate architecture review boards and own CRM reference architecture assets.
- Mentor solution architects and technical leads across multi-disciplinary delivery teams.
- Collaborate with client architecture, data, security, and infrastructure teams to ensure alignment and scalability.
**Technology Strategy & Innovation**
- Shape CRM transformation strategies including modernization of legacy platforms, cloud migration, and mobile-first CRM adoption.
- Evaluate CRM tools, accelerators, and AI/ML capabilities to drive automation, personalization, and productivity.
- Promote intelligent CRM features such as predictive scoring, next best action, intelligent routing, and conversational interfaces.
- Lead POCs, tool comparisons, and roadmap development to support digital and CRM strategy evolution
**Program/Portfolio Engagement**
- Serve as the lead CRM architect across large-scale transformation initiatives, overseeing multiple workstreams.
- Collaborate with delivery leadership, product owners, and business stakeholders to shape implementation strategy and execution plans.
- Support presales, proposals, and RFP responses by designing high-level CRM solutions and delivery estimates.
**Required Skills**
**Technical**
- Expertise in CRM platforms such as Salesforce (Sales, Service, Experience Cloud), Microsoft Dynamics 365, SAP CX, or Oracle CX.
- Strong knowledge of CRM configuration, data models, metadata design, workflow automation, and custom development.
- Experience with CRM integrations via APIs, middleware (MuleSoft, Dell Boomi, Azure Logic Apps), and master data synchronization.
- Understanding of identity and access management, data privacy compliance (GDPR, HIPAA), and role-based security.
- Experience integrating CRM with CPQ, knowledge bases, portals, and field service platforms.
**Architecture & Methodology**
- Hands-on experience leading enterprise CRM architecture in multi-cloud, hybrid, or SaaS-first environments.
- Familiarity with DevOps practices in CRM implementations (CI/CD, test automation, release governance).
- Experience delivering large CRM transformations in Agile or SAFe environments.
- Proficiency in architecture modeling tools and frameworks (TOGAF, etc).
**Consulting & Leadership**
- Strong client-facing and consultative skills, capable of engaging with business and IT executives to shape CRM vision.
- Experience mentoring teams and providing technical leadership across geographically distributed teams.
- Proven record in driving solutioning and delivery across industries such as Financial Services,
**Good to Have**
- Certifications in Salesforce (Application/Architect Tracks), Microsoft Dynamics 365, or equivalent CRM platforms.
- Experience with AI/ML add-ons in CRM (Einstein, Azure AI, Dynamics Copilot).
- Background in data strategy and customer 360 initiatives.
- Understanding of industry-specific CRM models (e.g., Financial Services Cloud, Sales Cloud, Service Cloud, D365 & Power Apps).
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant
**Salary Transparency**
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $135549 to $176139 /yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 253408
Posted on: Aug 2, 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
New York, US
Brand: Capgemini
Professional Community: SaaS Solutions
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Architect I

Assists in the development of solution options to arrive at better decisions that will reduce IT cost, improve system flows, increase agility, and remove duplicative functionality. Supports the management of risk associated with IT assets through the development and promotion of standards and polices. Expertise may be concentrated in one or more domains.

Architect II

Acts in a leadership role that ensures the IT architectural strategy aligns with the overall corporate strategy and is tune with evolving business trends and technology capabilities. Assists in the development of solution options to arrive at better decisions that will reduce IT cost, improve system flows, increase agility, and remove duplicative functionality. Supports the management of risk associated with IT assets through the development and promotion of standards and polices. Expertise may be concentrated in one or more domains.

Architect III

Acts in a leadership role that ensures the IT architectural strategy aligns with the overall corporate strategy and is tune with evolving business trends and technology capabilities. Assists in the development of solution options to arrive at better decisions that will reduce IT cost, improve system flows, increase agility, and remove duplicative functionality. Supports the management of risk associated with IT assets through the development and promotion of standards and polices. Expertise may be concentrated in one or more domains

Responsibilities

Architect I

• Acts as a subject matter expert (sme) to assist various IT areas to support efficiencies in overall design for implementations of new technologies and improvement of existing processes. Advises on best practices and ensures policy and procedure adherence.
• Assists in the definition of the current and future state and the transitional plan. Focuses on the incremental improvements that move toward the future state looking for opportunities to streamline environments and remove redundancy.
• Collaborates within teams, participates in reviews of all prospective software and hardware acquisitions. Evaluates compatibility with current architecture and supports future architecture roadmaps. Identifies architectural risks and proposes alternatives and solutions. Documents exceptions to architectural standards.
• Assists in the review and revisions of new and existing IT standards and policies evaluating their importance. Assists in the development of architectural metrics and reports.
• Maintains active awareness of IT industry including new developments, emerging trends, development tools and best practices.
• Performs other duties as assigned.

Architect II

• Translates overall IT roadmap into actionable processes. Supports the establishment of targeted architecture and develops standards for the organization covering all key domains (Application, Data, and Infrastructure).
• Assists in the definition of the current and future state and the transitional plan. Focuses on the incremental improvements that move toward the future state looking for opportunities to streamline environments and remove redundancy.
• Collaborates within teams, participates in reviews of all prospective software and hardware acquisitions. Evaluates compatibility with current architecture and supports future architecture roadmaps. Identifies architectural risks and proposes alternatives and solutions. Documents exceptions to architectural standards.
• Reviews new and existing IT standards, and architectural plans modifies or creates standards and policies to support the future state. Develops architectural metrics and reports for the executive team, business and IT management.
• Maintains active awareness of IT industry including new developments, emerging trends, development tools and best practices.
• Performs other duties as assigned.

Architect III

• Translates overall IT roadmap into actionable processes. Supports the establishment of targeted architecture and develops standards for the organization covering all key domains (Application, Data, and Infrastructure).
• Defines the current and future state and the transitional plan. Focuses on the incremental improvements that move toward the future state looking for opportunities to streamline environments and remove redundancy.
• Collaborates within teams, participates in reviews of all prospective software and hardware acquisitions. Evaluates compatibility with current architecture and supports future architecture roadmaps. Identifies architectural risks and proposes alternatives and solutions. Documents exceptions to architectural standards.
• Review new and existing IT standards, and architectural plans modifies or creates standards and policies to support the future state. develops architectural metrics and reports for the executive team, business and IT management.
• Maintain active awareness of IT industry including new developments, emerging trends, development tools and best practices.
• Performs other duties as assigned.

Qualifications

Qualifications

Architect I

Education and Experience

• Bachelors degree in Computer Science or related field or equivalent combination of training/education and experience.
• 3 years proven ability to transfer technology to end user applications/environments.
• Experience in cutting edge web collaboration design patterns and best practices.

Technical Skills and Knowledge:

• Dynamics CRM architecture experience preferred.
• Expert in one or more technologies (Microsoft, OpenSource, Database (relational, graph, Map, document, etc.).
• Basic knowledge in infrastructure and networks with focus on security.
• Basic understanding of various project methodology disciplines with basic knowledge of information and systems architectures, highly proficient in website architecture.
• Basic understanding of various data base platforms and data warehousing.

Architect II

Education and Experience

• Bachelors degree in Computer Science or related field or equivalent combination of training/education and experience.
• 5 years proven ability to transfer technology to end user applications/environments.
• 2 years of experience influencing technical direction in one of the following: application, data bases, or infrastructure.

Technical Skills and Knowledge:

• Dynamics CRM architecture experience preferred.
• Experience with suite of IT applications including transactional, middleware integration, workflow, web based.
• Solid knowledge in infrastructure and networks with a focus on security.
• Solid understanding of various project methodology disciplines with solid knowledge of information and systems architectures, highly proficient in website architectures.
• Solid understanding of various data base platforms and data warehousing.
• Exposure to EA Framework such as FEAC, TOGAF or DODAF.

Architect III

Education and Experience

• Bachelors degree in Computer Science or related field or equivalent combination of training/education and experience.
• 7 years proven ability to transfer technology to end user applications/environments.
• 3 years of experience influencing technical direction in one of the following: application, data bases, or infrastructure.

Technical Skills and Knowledge:

• Dynamics CRM architecture experience preferred.
• Expert in one or more technologies (Microsoft, OpenSource, Databased (relational, graph, Map, Document).
• Experience with suite of IT applications including transactional, middleware integration, workflow, web based.
• Advanced knowledge in infrastructure and networks with a focus on security.
• Advanced understanding of various project methodology disciplines with advanced knowledge of information and systems architectures, highly proficient in website architectures.
• Advanced understanding of various data base platforms and data warehousing.
• Exposure to EA Framework such as FEAC, TOGAF or DODAF.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Whether you are working remotely or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at our Brooklyn, OH location. Convenience stores at many locations.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits

• Employee bonus program
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life, and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After one year of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive, and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Our plans provide peace of mind to more than 1.5 million Ohioans.

We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we are proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

#LI-MM1

Primary Location: US-OH-Brooklyn Work Locations: Brooklyn 100 American Road Brooklyn 44144 Job: 7 - General Staff Organization: IT Development Schedule: Regular Shift: Standard Employee Status: Individual Contributor Job Type: Full-time Job Level: Day Job Job Posting: Jun 30, 2025, 1:52:18 PM

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Microsoft Dynamics 365 CRM Architect
We are seeking a highly motivated CRM Architect to join our team and play a pivotal role in crafting exceptional user experiences for our clients. You will be responsible for leading user journey mapping exercises, translating those journeys into technical and business requirements, and designing robust solutions leveraging the power of Microsoft Dynamics 365.
Responsibilities:

• Collaborate with business stakeholders to understand customer needs, pain points, and desired business outcomes.
• Facilitate user journey mapping workshops to map out the ideal customer experience within the CRM platform.
• Translate user journeys into clear and concise technical and business requirements for the Dynamics 365 & Customer Insights implementation.
• Design and document scalable and secure Microsoft Dynamics 365 solutions, leveraging your deep understanding of the platform architecture and data model.
• Configure and customize Dynamics 365 functionalities to align with specific business processes and user needs.
• Integrate Dynamics 365 with various data sources (internal and external) to ensure seamless data flow and a unified customer view.
• Develop and document integration strategies, ensuring data integrity and security throughout the integration process.
• Collaborate with development and deployment teams to ensure solutions are implemented according to design specifications.
• Stay up-to-date on the latest Dynamics 365 features, functionalities, and best practices to continuously improve solution designs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 12+ years of experience as a CRM Architect or similar role.
• Proven experience designing and implementing CRM solutions on the Microsoft Dynamics 365 platform and Customer Insights.
• In-depth knowledge of Dynamics 365 architecture, data model, security considerations, and customization capabilities.
• Strong understanding of user experience (UX) design principles and the ability to facilitate user journey mapping workshops.
• Experience with data integration techniques and tools to connect Dynamics 365 with various data sources.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.

For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at

Description
We are offering an exciting opportunity for a Salesforce Architect in Jacksonville, Florida. This role is within the IT industry and primarily involves collaboration with various business partners and stakeholders to address business challenges and define application needs. The successful candidate will play a pivotal role in shaping strategic roadmaps that align with business requirements.
Responsibilities:
- Collaboratively work with business partners and senior IT teams to identify business challenges and define application needs.
- Lead workshops to uncover business goals and challenges.
- Develop and implement application plans for both new and existing systems.
- Design and present application models or prototypes, incorporating user feedback.
- Write and maintain scripts and code for application installations and updates.
- Offer mentorship to application developers and provide end-users with technical support.
- Conduct diagnostic tests and perform debugging procedures to ensure optimal application performance.
- Oversee application integration, maintenance, upgrades, and migrations.
- Document the development processes, procedures, and standards to ensure consistency.
- Design user-focused applications with optimized interfaces across systems.
- Evaluate the interaction between applications, databases, and middleware to address functional gaps.
- Establish architectural guidelines and goals for the organization.
- Oversee the software design process and conduct reviews to ensure adherence to enterprise-wide standards.
- Delegate programming and development tasks as needed.
- Generate and update documentation on system features, interfaces, and infrastructure.
- Conduct research to identify trends in application architecture and incorporate them into development projects.
Requirements - Proven experience as an ERP/CRM Architect.
- Proficiency in SQL, including SQL Reporting.
- Familiarity with Lightning Components.
- Knowledge of Apex and Apex Coding.
- Experience with Snowflake is a must.
- Strong understanding of ERP/CRM systems and their architecture.
- Ability to design and implement complex ERP/CRM solutions.
- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work well in a team and independently.
- Bachelor's degree in Computer Science, Information Systems, or a related field. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Job Description

Insight Global is seeking a highly motivated and skilled Technical Architect with hands-on experience in Microsoft Dynamics 365 (CE), ReactJS, and PCF control development. You will be responsible for designing, developing, and maintaining business applications that extend Dynamics 365 capabilities using modern front-end technologies and Power Platform components.

Key Responsibilities:

• Design and develop customized solutions on Dynamics 365 Customer Engagement (CE).

• Build custom PCF controls to enhance UI/UX within model-driven apps.

• Integrate Dynamics 365 with external applications using web services, REST APIs, and custom connectors.

• Work with ReactJS to build dynamic front-end components used in custom business solutions.

• Collaborate with functional consultants and UI/UX teams to translate business requirements into technical specifications.

• Debug and resolve performance and integration issues within Dynamics 365 and Power Apps.

• Participate in code reviews, unit testing, and deployment processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Strong experience with Microsoft Dynamics 365 CE/CRM development (plugins, workflows, JavaScript, Power Automate).

• Proficient in ReactJS, JavaScript/TypeScript, and web standards.

• Proven experience building PCF controls with modern UI frameworks.

• Experience integrating with Dataverse, REST APIs, and Azure Functions.

• Knowledge of Power Platform (Canvas & Model-driven Apps).

• Bachelor’s degree in computer science, Engineering, or related field." • Exposure to Azure services (Logic Apps, Functions, Service Bus).

• Experience with DevOps pipelines (Azure DevOps, GitHub).

• Familiarity with TypeScript, Fluent UI, and Power Apps CLI. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Salesforce Architect / CRM Architect

Location: Linthicum Heights, MD (Preferably local)

Required US Citizen/GC

Duties:

1. Manages major projects that involve providing professional support services and/or the integration, implementation, and transition of large, complex systems.
2. Provides design and development of solutions and is responsible for technical design and implementation of the architecture.
3. Serves as the technical leader for Salesforce projects.
4. Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
5. Provide detailed level of effort estimates for proposed solutions.
6. Articulate the benefits and risks to a solution's feasibility and functionality.
7. Provide hands-on, expert-level technical assistance to developers.
8. Provides experience in web application technologies and middleware solutions.
9. Research new technologies and products for their applicability to business processes.
10. Must be able to compare various solutions and determine the most suitable. Ensures that development efforts are well planned and in agreement with standards.

Requirements

Education:
• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.

General Experience:

1. At least 10 years of CRM industry experience.
2. At least 5 years of Salesforce platform experience. Must be hand-on and well versed with Salesforce products and technologies.
3. Proven ability to design and optimize business processes and integrate business processes across disparate systems.
4. Experience in process and solution definitions for Salesforce deployments and continuous improvement using Agile and SDLC approaches.
5. Experience collaborating with product owners as a Salesforce expert, presenting options, and assist to build full solutions to meet business requirements.
6. Drive technical architecture and design choices ahead of the product build in sprints. This includes functional analysis with product owners and technical analysis.
7. Provide overall guidance to propose solutions, anticipate new releases, drive the build vs buy decisions, and influence product planning.
8. Manage the balance of current and future needs in both design and content.
9. Provide technical knowledge and business support to the development team.

Ensure effective communication of user requirements.

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:

OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer's "Mission" is our "Mission". Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is "~Simple*Secure*Speed~" in delivery of innovative services and solutions

Benefits

We are proud to offer competitive compensation and benefits packages to include

• Medical
• Dental
• Vision
• Basic Life
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training

Job DescriptionJob Description

Salesforce Architect / CRM Architect

Location: Linthicum Heights, MD (Preferably local)

Required US /GC

Duties:

1. Manages major projects that involve providing professional support services and/or the integration, implementation, and transition of large, complex systems.
2. Provides design and development of solutions and is responsible for technical design and implementation of the architecture.
3. Serves as the technical leader for Salesforce projects.
4. Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
5. Provide detailed level of effort estimates for proposed solutions.
6. Articulate the benefits and risks to a solution’s feasibility and functionality.
7. Provide hands-on, expert-level technical assistance to developers.
8. Provides experience in web application technologies and middleware solutions.
9. Research new technologies and products for their applicability to business processes.
10. Must be able to compare various solutions and determine the most suitable. Ensures that development efforts are well planned and in agreement with standards.

Requirements

Education:

● A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is .

General Experience:

1. At least 10 years of CRM industry experience.
2. At least 5 years of Salesforce platform experience. Must be hand-on and well versed with Salesforce products and technologies.
3. Proven ability to design and optimize business processes and integrate business processes across disparate systems.
4. Experience in process and solution definitions for Salesforce deployments and continuous improvement using Agile and SDLC approaches.
5. Experience collaborating with product owners as a Salesforce expert, presenting options, and assist to build full solutions to meet business requirements.
6. Drive technical architecture and design choices ahead of the product build in sprints. This includes functional analysis with product owners and technical analysis.
7. Provide overall guidance to propose solutions, anticipate new releases, drive the build vs buy decisions, and influence product planning.
8. Manage the balance of current and future needs in both design and content.
9. Provide technical knowledge and business support to the development team.

Ensure effective communication of user requirements.

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:

OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions

Benefits

We are proud to offer competitive compensation and benefits packages to include

• Medical
• Dental
• Vision
• Basic Life
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre-Approved Online Training