994 Crm Manager jobs in the United States

Job Description

Job Description

Salary:

About Pixi Beauty

Pixi Beauty, a luminary in the beauty industry, combines innovation, quality, and charm to create unforgettable customer experiences. Our rapid growth and international reputation highlight our commitment to excellence. In our journey forward, we seek a visionary Loyalty & CRM Manager to join our Los Angeles team and support our digital transformation under the guidance of the Chief Digital Officer.

Your Role

As a direct report to the Chief Digital Officer, you will be instrumental in enhancing Pixi Beauty's customer engagement through data-driven CRM strategies and loyalty programs. You'll harness the power of digital tools, like Klaviyo, to craft personalized experiences, ensuring our brand remains at the forefront of digital innovation and customer satisfaction.

Key Responsibilities

• Email Program Management:Utilize Klaviyo to develop and execute sophisticated email marketing campaigns, optimizing for engagement and conversion.
• Data Analysis & Strategic Decision Making:Analyze customer data to inform and guide strategic decisions, ensuring CRM initiatives are aligned with business objectives.
• Personalization Management & Strategy Development:Craft a comprehensive strategy that leverages customer insights to deliver personalized experiences across all touchpoints, enhancing customer satisfaction and brand loyalty.
• Loyalty Program Management: Oversee our loyalty program from inception to execution, including design, member acquisition, engagement strategies, and reward fulfillment, to foster a strong, engaged community.
• Compliance & Data Privacy:Ensure all CRM activities comply with relevant data protection regulations and best practices, safeguarding customer information and trust.
• CRM-Specific KPI Tracking:Monitor and optimize key performance indicators like Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC), and Customer Retention Rate, to gauge and improve the impact of CRM and loyalty efforts.

What We're Looking For

• A minimum of 3 years in CRM, loyalty program management, or digital marketing, with hands-on experience using Klaviyo or similar platforms.
• Bachelor's degree in Marketing, Business, Digital Media, or a related field.
• Demonstrated ability to analyze data and use insights to drive decisions and personalize customer engagement.
• Expertise in digital marketing and social media platforms, coupled with a solid understanding of email marketing strategies.
• Knowledge of data protection and privacy laws, ensuring compliance in all CRM strategies.
• Proven track record of managing and enhancing loyalty programs, with a focus on increasing customer engagement and retention.
• Strong organizational, analytical, and communication skills, with a detail-oriented approach to project management.
• A passion for the beauty industry and a commitment to creating innovative customer experiences.

Join Pixi Beauty to impact our digital footprint and customer engagement strategy significantly. If you're driven by data, passionate about personalization, and ready to lead our CRM and loyalty initiatives, we'd love to meet you.

Position Details
Position Information
Department Enrollment Mgmt InfoTech (XEM)
Position Title Analyst-IT Systems
Job Title CRM Manager for Graduate Admissions
Appointment Type Professional Faculty
Job Location Corvallis
Benefits Eligible Full-Time, benefits eligible
Remote or Hybrid option?
Job Summary
The Office of Enrollment Information Technology is seeking a CRM Manager for Graduate Admissions. This is a full-time (1.00 FTE ), 12-month, professional faculty position.
The CRM Manager for Graduate Admissions is a full-time (1.0 FTE ), 12-month, professional faculty position within the Office of Enrollment Management Information Technology ( EMIT ) at Oregon State University. Reporting to the Executive Director of Enrollment Management Digital Engagement & Marketing this position holds primary responsibility for the overall administration, maintenance, configuration, and advancement of the graduate admissions instance of the Slate CRM .
This position plays a critical role in bridging the gap between technical implementation and strategic enrollment goals by serving as a key technical liaison between OSU graduate admissions and the university's 100+ graduate programs, along with other campus stakeholders. The CRM Manager will apply deep expertise in Slate CRM to support training, optimize business processes, and support inclusive and impactful communication strategies to attract and enroll graduate students.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS :
-Top 1.4% university in the world
-More research funding than all public universities in Oregon combined
-1 of 3 land, sea, space and sun grant universities in the U.S.
-2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
-7cultural resource centers ( that offer education, celebration and belonging for everyone
-100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
-35k+ students including more than 2.3k international students and 10k students of color
-217k+ alumni worldwide
-For more interesting facts about OSU visit: State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers acomprehensive benefits package ( with benefits eligible positions that is designed to meet the needs of employees and their families including:
-Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
-Free confidential mental health and emotional support services, and counseling resources.
-Retirement savings paid by the university.
-A generous paid leave package, including holidays, vacation and sick leave.
-Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
-Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
-Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Future and current OSU employees can use theBenefits Calculator ( to learn more about the full value of the benefits provided at OSU .
Key Responsibilities
35% - Stakeholder Engagement, Training, and Communication Support
+ Serve as the primary liaison and technical consultant for graduate admissions and graduate program staff using Slate CRM .
+ In coordination with graduate admissions staff, provide onboarding, training, and ongoing technical support for academic units and other stakeholders.
+ Evaluate stakeholder needs and propose sustainable and scalable CRM -based solutions for developing and improving recruitment communications, application review, and enrollment processes.
+ Collaborate with OSU graduate admissions and other campus partners to design, implement, and evaluate communication campaigns, including messaging effectiveness, delivery performance, and accessibility.
+ Foster strong relationships across the Division of Enrollment Management, academic colleges and administrative offices to support the coordinated and institutionally optimized use of Slate
30% - CRM Administration and Configuration
+ Manage day-to-day functionality of the Slate CRM for graduate admissions, including portals, forms, queries, fields, events, communications, datasets, and user roles. Provide operational leadership for event and communication functionality.
+ Develop sustainable, scalable business processes to support application intake, review, decision release and subsequent pre-enrollment processes.
+ Lead the development of configurations (application questions, workflows, reader forms, etc.) to support admission and enrollment processes for new graduate programs as they are launched.
+ Coordinate with OSU graduate admissions on annual updates to configurations for the university's 100+ graduate programs.
+ Demonstrate expertise in how data flows between Slate, Banner SIS , and third-party platforms, validating accurate system behavior in lieu of direct responsibility for integration development.
+ Monitor and troubleshoot data imports, exports, and feeds; perform routine audits, ensuring optimal system performance and proactive user experience optimization.
20% - Business Analysis and Strategic Operations
+ Evaluate current processes and system use; recommend and implement improvements.
+ Translate business requirements into technical specifications and implement workflow changes.
+ Produce complex reports and dashboards; assess the effectiveness of recruitment and application initiatives.
+ Write documentation and user guides for technical processes and workflows.
10% - Security and Data Governance
+ Manage user permissions and data access protocols in alignment with best practices and direction from OSU graduate admissions and the Office of Graduate Education.
+ Ensure compliance with university policies and federal/state regulations for data handling.
+ Collaborate on university-wide strategies for retention, archival, and auditing of CRM data.
5% - Professional Development and Continuous Improvement
+ Participate in conferences, webinars, and internal trainings to stay informed on CRM technology advancements.
+ Engage with the Slate user community to identify emerging best practices.
+ Proactively investigate the capacity of software enhancements to support institutional competitiveness and graduate enrollment strategy.
What You Will Need
+ Bachelor's degree in Business Information Technology, Computer Science, or related field.
+ 3 or more years of experience working with CRM technology, preferably Slate, in a higher education setting.
+ Demonstrated ability to manage enterprise-level systems, develop technical workflows, and perform system analysis.
+ Demonstrated experience providing consultation or training to a variety of user types.
+ Excellent oral and written communication skills.
+ Strong attention to detail, organizational skills, and ability to manage competing priorities.
+ Experience working with diverse teams and a commitment to inclusion and equity in system design
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
+ 4+ years of Slate CRM experience.
+ Knowledge of Banner SIS .
+ Experience with SQL , HTML , Liquid Markup, CSS , or API integrations.
+ Prior experience in a graduate school or enrollment management context.
+ Familiarity with project management and Agile methodologies.
Working Conditions / Work Schedule
This position is located on-site in Corvallis, Oregon, and may be eligible for remote or hybrid work arrangements with supervisor approval after six months of continuous employment. Occasional travel may be required. The position may require flexible hours during critical project launches or CRM maintenance periods.
Pay Method Salary
Pay Period 1st through the last day of the month
Pay Date Last working day of the month
Recommended Full-Time Salary Range $80,000 - $93,000
Link to Position Description
Detail Information
Posting Number P09325UF
Number of Vacancies 1
Anticipated Appointment Begin Date 09/15/2025
Anticipated Appointment End Date
Posting Date 08/05/2025
Full Consideration Date
Closing Date 08/19/2025
Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1) A resume/CV; and
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact: Dan Crouch at
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Starting salary within the salary range will be commensurate with skills, education, and experience.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks ( website including thefor candidates ( section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team
Supplemental Questions
Read More at: commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

Job Description

Job Description

*Applicants MUST submit a cover letter with resume to be considered.

*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.

*Minorities, women, and individuals with disabilities are encouraged to apply . Please contact Human Resources if you require an accommodation.

BASIC FUNCTION:

The Data Analytics & CRM Manager will play a critical role in advancing economic growth by leveraging data and technology to identify, engage, and empower New York Socially and Economically Disadvantaged Individuals (SEDI) businesses. They will be a data-savvy problem solver with strong CRM expertise, excellent communication skills, and a passion for equity and economic development. They will lead the management and analysis of the SEDI business database, track metrics, and provide strategic reporting that informs program development and stakeholder engagement. This role serves as the subject matter expert on data enrichment and data quality standards and is responsible for ensuring clean, reliable, and well-structured data to support the needs of GO-SEMI operations.

WORK PERFORMED:

• In partnership with the IT team, lead efforts to add new features or enhance existing capabilities of the database.
• Spearhead the development and on-going management of the database of all current and potential SEDI businesses (inclusive of all currently qualifying businesses, and any potentially qualifying businesses).
• Develop and deploy data deduplication, validation and quality control strategies.
• Ensure that the database provides streamlined way of accurately collecting up-to-date customer information, including contact details, capability statements, business interests, as well as resource needs.
• Assist GO-SEMI team members in utilizing the CRM to capture interactions with customers and aligning the program strategies with the CRM data.
• Track program KPIs and deliver reports that capture SEDI commitments, spending, and Good Faith Effort (GFE) contributions by partner entities such as Micron.
• Develop ad hoc reports and dashboards using data visualization tools such as Tableau or Power BI, to support business needs.
• Work with other business units to communicate programmatic updates to SEDI businesses.
• Serve as the point person for CRM systems used to communicate and manage relationships with SEDI businesses and partners, ensuring effective engagement.
• Assist with developing curated lists and organizing outreach campaigns.
• Represent GO-SEMI by participating on panels or attending events.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

Education Level Required: Bachelor’s degree in data analytics, information systems, business or economic development, or a related field.

Relevant Experience Required: 3-5 years of relevant experience, with a minimum of 3+ years of experience in data management, data analytics, or program data reporting. Strong analytical skills in business metric evaluation, pattern recognition, and problem-solving to drive strategic decision-making.

Knowledge Required: Proficiency in CRM platforms (e.g., Microsoft Dynamics, Salesforce), data visualization tools (e.g., Power BI / Tableau), and relational databases (SQL). Experience managing large database with a focus on reporting and data quality. Strong analytical and communication skills, with the ability to translate data into actionable and reportable insights. High understanding of data governance, deduplication and enrichment best practices. Strong interpersonal skills to support cross-functional teams. Hands-on experience with SQL, python a plus.

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Department** : Customer Engagement Marketing Analytics
**Location** : 3600 Civic Center Blvd
**Summary** :
Penn Medicine's Customer Analytics and Marketing Technology Solutions Team works to develop data-driven insights, and advise on, create, and maintain integrated experiences built on leading edge technologies. Partnering with our Digital and Marketing Strategy functions, we provide a vast array of skills and work collaboratively to enable best-in-class patient and provider experiences.
The CRM Program Manager works across the analytics, data, and technology teams to provide strategic partnership and oversight of Penn Medicine's use and adoption of CRM technology. This individual is critical in supporting internal clients (e.g., call center, B2B sales team, patient navigation services, concierge program, etc.) - acting as a strategic partner, they will be responsible for programmatic development, business analysis, and project management to drive customer engagement via technology and leveraging insights. Primarily they will manage CRM platform user groups and provide guidance on the platform. This may include: general support, training, needs assessments, and related analyses. Understands all data sources in platform related to key user group. This role will report directly to the Associate Director, Digital and CRM Programs.
**Responsibilities** :
_PRODUCT GROWTH AND BUSINESS ANALYSIS_
Partnership with key end-user group:
+ Create and own work plans based on annual strategic priorities to support execution and sustainment of CRM programs ensure all project elements are implemented according to objectives, specifications, on schedule and on budget.
+ Lead internal team and stakeholders in their understanding of the benefits of CRM.
+ Serve and primary contact to all end-users of key platform user group (Referral Development, Marketing Contact Center, Physician Recruitment, Concierge Program, etc.)
Platform adoption and process improvement:
+ Create and document platform requirements, changes and enhancements by working together with program staff, CRM and digital marketing teams, analytics team and/or outside consultants as needed.
+ Partnering with the CRM Application Administrator, documents clear business requirements which may will lead to complex workflow rules, data validation, and trigger-based logic.
+ Working closely with key user groups, ensures that applications meet their needs and keep pace with changes in program operations, policies and/or procedures - this includes monitoring usage of platform and targeting interventions to ensure high adoption and high end-user satisfaction.
Report development and Insight generation:
+ Develop and create customized reports and dashboards in alignment with Customer Analytics best practices.
+ Be well informed on key performance indicators and bring insights to business unit where possible.
_PLATFORM ADMINISTRATION_
+ Create and maintain documentation on existing processes, policies, application configuration and support related materials for users as solutions are developed (working with vendor for documentation where applicable).
+ Manage upgrades, including coordination during the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments.
+ Keep application users informed about system functionality and enhancements.
+ Understand all data sources available to marketing and assists in assessments of platform integrations. Can perform regular audits to ensure data consistency and accuracy of all data on platform. Provide support to end-users to ensure complete understanding of data available on platform.
+ Solve platform-related problems quickly as they arise, including logging and tracking identified system problems through resolution (managed through appropriate ticketing system)
_PROJECT MANAGEMENT_
+ Provide hands-on, consultative and program management support to optimize delivery of complex programs which require cross-functional support from analytics, technology, and data teams and/ or outside vendors.
+ Support and/or lead platform-related projects.
+ Independently manages projects from initiation to completion.
+ Employ strong oral and written communication skills to ensure scope alignment with clients and creative and technical contributors. Construct clear, concise, audience-tailored and error-free communications that delineate expectations, actions requested and relevant implications (i.e. timing, cost, etc.).
+ Work with the client to understand overarching goals and the business case for projects identify and define requirements, scope and objectives accordingly.
_PROFESSIONAL DEVELOPMENT_
+ Stay abreast of health care, marketing, and technology-related issues to serve as a knowledgeable leader and system resource. Maintains skill levels in technology tools required to perform job requirements.
**Education or Equivalent Experience:**
+ Bachelor of Arts or Science is required.
+ 8+ years Working in a related field is required.
+ 3+ years Managing large projects/programs and/or overseeing teams is required.
+ Master of Arts or Science is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 243371

Job Description

Job Description

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 5 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Manager, CRM will serve as Nexon America’s primary expert and owner of the Iterable platform, responsible for leading end-to-end player lifecycle marketing across multiple titles. This role will define strategy, oversee campaign execution, and drive measurable impact through email, SMS, and push communications across onboarding, engagement, retention, and monetization funnels.

This is a high-autonomy role requiring deep technical expertise in Iterable, a performance-driven mindset, and strong cross-functional collaboration with Product, Brand, Live Ops, and Analytics. The Manager will also oversee and mentor a CRM Associate, with responsibility for both executional excellence and long-term program growth.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Lead CRM strategy and execution across Nexon’s portfolio, including campaign planning, segmentation, journey development, and automation in Iterable.
• Own lifecycle marketing from onboarding to win-back; launch targeted programs that drive engagement, retention, and revenue KPIs
• Act as primary Iterable expert internally — build, QA, optimize, and troubleshoot complex journeys, segmentation logic, and performance reporting
• Partner cross-functionally with Brand, Product, Web, BI, and Creative to align CRM messaging with live ops, promotions, and game content cadence
• Manage and mentor a CRM Associate, supporting day-to-day execution and skill development
• Ensure compliance with global privacy and deliverability standards (CAN-SPAM, GDPR); maintain data health and opt-in protocols
• Compile reporting and actionable insights; communicate channel performance tostakeholder

Work Experience

• 5–7+ years of hands-on CRM or lifecycle marketing experience in a live service, mobile, gaming, or digital-first environment
• Expert-level experience with Iterable (or Braze equivalent), including journey development, segmentation, QA, and analytics
• Proven track record of developing and executing full-funnel player lifecycle strategies across onboarding, engagement, monetization, and win-back
• Demonstrated impact on CRM KPIs such as D30 retention, reactivation rate, ARPPU, and opt-in growth
• Experience managing or mentoring junior team members, with an ability to lead both day-to-day execution and long-term strategic planning
• Strong collaboration with cross-functional stakeholders across Product, BI, Live Ops, Brand, and Creative
• Skilled in campaign performance reporting, stakeholder communication, and translating results into actionable recommendations
• Comfortable operating with autonomy in a fast-paced, multi-title environment
• Experience working closely with a global HQ or publishing partner (especially with Korean developers or publishers) to align regional strategy with global goals a plus but not required.

Education, Professional Training, Technical Training or Certification

• Bachelor’s Degree in a quantitative field
• Graduate Degree a plus

Knowledge/Skills

• Strong proficiency with CRM platforms: Iterable, Braze, or similar
• Hands-on experience with Email Marketing Solutions such as Acoustic (IBM Watson)
• Strong command of segmentation logic and user journey development
• Application of critical thinking and analysis to projects and workflow
• Possess excellent interpersonal and communication skills, while maintaining an ability to always stay focused on the work at hand.
• Must be self-motivated and prepared to work in a fast-paced and dynamic environment in a global company.
• Very organized with excellent time-management and project management skills.
• Ability to take direction, be solution driven and manage priorities with self-sufficiency with potential remote team members.
• Adept at managing up and in partnership with a complex matrix of partners across regions.
• JIRA, Confluence, and/or other project management tools (Preferred)
• Microsoft Office & Google Suite experience

Management has the right to add or change duties and job requirements at any time.

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high-deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $110,000 - $140,000 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.

Beware of Recruitment Scams

We have been made aware of fraudulent recruitmentactivities by individuals falsely claiming to represent Nexon America. Ourrecruiters will only contact you from official company email addresses endingin @nexon.com and will follow a formal interview process. We will never request for payment or personal financialinformation such as photos of government-issued identification during therecruitment process or offer a job without a formal interview process. If youreceive a suspicious email, we advise you to mark the email as junk or spam, soyour email provider will block future messages from the sender.

Job Description

Job Description

About the Team

An instrumental part of GOAT Group, the Marketing team oversees a wide range of activities, which aim to build awareness, consideration and loyalty for our brands. As a member of this team, you will work to execute thoughtful, data-driven marketing campaigns that drive meaningful growth for the company.

We are looking for a Manager, CRM to come in and drive forward seller communications in support of our global reselling app, alias. In this role, you will be the day-to-day owner of the Seller CRM program, setting up cross-channel campaigns in thoughtful, strategic ways and reporting on end-to-end business results.

You are highly analytical, meticulously organized and enjoy diving into the details on segmentation and user journey program set up, while also connecting the dots on what strategies + tactics will drive towards company goals.

This role will report to the Senior Manager, CRM and will partner closely across the Marcom (Brand, Product Marketing, Content, Merchandising and Growth Analytics), Seller Product, Business Development and Data teams.

In this role you will:

• Manage seller messaging for owned channels (Email, Push, IAM) to drive seller engagement, conversion and retention
• Understand seller motivations and user personas, developing an understanding of the full user lifecycle and how marketing contributes to it
• Become an in-house expert on seller behavior and industry best practices for pointing cohorts towards optimal LTV
• Oversee A/B testing calendar and quarterly calendar planning to drive incremental improvement
• Partner with Brand and Merchandising on data-driven content and product strategies to drive new sellers and upsell repeat sellers to a higher lifetime value
• Establish regular campaign health checks against core KPIs and make active recommendations for optimization
• Present actionable insights to the team on a biweekly basis to drive cross-team alignment and informed decision-making
• Strategize campaigns and automations to allow for scalable execution and personalization
• Manage playbooking and documentation, including developing and improving processes, key insights and slide presentations related to the assessment of CRM initiatives

We are looking for:

• 4-5+ years of lifecycle/CRM experience, with preferred experience in mobile apps
• Strong growth marketing background and industry knowledge of customer acquisition, engagement, retention and journey mapping through email, push, in-app messaging and SMS
• Extensive familiarity working with CRM tools such as Braze, Iterable, Klaviyo, etc.
• Comfort with the technical, regulatory and product side of marketing (audience segmentation, IP deliverability, GDPR, etc)
• Ability to critically think on behalf of the user (seller)
• Highly data-driven and well-organized with strong project management skills
• High attention to detail
• Intermediate knowledge in HTML/CSS
• Collaborative with an affinity for building relationships across teams
• Experience working in markets outside of North America
• Curious Mind: your wheels are always turning; you're receptive to feedback, ideating constantly, excited by new opportunities and inclined towards action

Bonus Points:

• Working knowledge of SQL, Snowflake or Looker
• Experience with scripting languages like Liquid
• Marketplace, Loyalty, B2B and/or Luxury industry experience
• Experience with multiple marketing channels (SMS, Content Cards, User Acquisition)

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate's skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$122,400—$153,000 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

JAS Worldwide is implementing HubSpot as its global CRM platform. We are seeking a seasoned and hands-on IT Product Manager HubSpot CRM to lead this initiative globally from an IT perspective. This is a high-impact role that will oversee end-to-end product ownership including design, delivery, configuration, automation, integration, and continuous optimization of HubSpot to support JASs commercial and customer engagement strategy. Product Ownership & Strategy

- Serve as the global IT Product Owner for HubSpot CRM.

- Define and drive the product vision, roadmap, and lifecycle aligned with business goals.

- Collaborate with business leaders in Sales, Marketing, and Customer Success to prioritize requirements and deliver scalable solutions.

Stakeholder & Vendor Management

- Act as the primary IT liaison to global business stakeholders for all HubSpot-related initiatives.

- Manage external vendors and HubSpot partners to ensure timely and quality delivery.

- Lead governance forums for prioritization, escalation, and change control.

Product Delivery & Configuration

- Oversee the global implementation of HubSpot including configuration, customization, integrations (API/B2B), and data migration.

- Partner with internal integration and data teams to connect HubSpot with ERP, customer portals, and analytics platforms.

- Ensure adherence to security, compliance, and data privacy standards across all regions.

Program & Project Management

- Lead HubSpot program planning, execution, resource management, and risk mitigation.

- Deliver in agile or hybrid methodologies, managing backlogs, sprints, and delivery milestones.

Automation & Optimization

- Drive adoption of automation capabilities within HubSpot to enhance user experience and operational efficiency.

- Continuously optimize features and workflows based on data, feedback, and evolving business needs.

Cost & Performance Management

- Manage product-related budgets, licenses, and vendor contracts.

- Monitor performance, usage metrics, and ROI to drive ongoing improvements.

Required Qualifications

- 7+ years of experience in IT product or program management roles with a focus on CRM platforms.

- 2+ years of hands-on experience implementing and managing HubSpot CRM in a global environment.

- Strong understanding of CRM architecture, data models, APIs, and integration patterns.

- Demonstrated ability to translate business needs into technical capabilities and configurations.

- Experience working with global teams across Sales, Marketing, and IT.

- Excellent communication, stakeholder management, and vendor negotiation skills.

- Ability to balance strategic thinking with hands-on execution.

- PMP, Agile/Scrum certifications, or HubSpot certifications are a plus.

Preferred Attributes

- Experience in freight forwarding, logistics, or global enterprise environments.

- Knowledge of integration tools like Boomi or MuleSoft.

- Strong problem-solving mindset and data-driven decision-making.

- Passion for digital innovation and customer-centric solutions.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER. JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

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Job ID: 514060

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

Are you ready to be part of a growing organization where project management is a valued part of the business process, where you will be partnering with senior leaders to drive transformation that is implementing Salesforce? The role of Project Manager is an exciting opportunity to partner with leaders and drive value creation as we implement Organizational Change. This role is empowered to coordinate with business leaders, stakeholders, subject matter experts, and vendors to drive the project forward and deliver solutions enabled by process, people, and technology. This individual will ensure that all solutions adhere to organizational standards, controls, and best practices for operational readiness.

Job Location

This is a remote position, but candidates must be located in the state of Georgia within driving distance to the corporate office in the Perimeter area of Atlanta.

Job Responsibilities

• Project management of large software implementation
• Develop and manage the project from beginning to end, including project scope, timeline (project plan), procurement of hardware and software, resourcing, and project execution
• Drive execution of the project and ensure deliverables meet expectations in terms of quality, accuracy, and completeness
• Drive change management across multiple business units with strong interpersonal skills; ability to work with people, environments, cultures
• Measure, monitor, and maintain the internal and external vendor teams' ability to meet or exceed KPIs
• Create and socialize project-specific scorecards that drive profitable action
• Actively manage project RIDAC (risks, issues, decisions, actions, changes) with a focus on adequately identifying, logging, and actioning completely, developing mitigation plans, and undertaking proactive actions to achieve a green status throughout the project
• Proactively manage project change control, communicating any impact on project scope, identifying risks or issues, and devising contingency plans
• Attend meetings as an effective representative when key group/member may not be able to attend, managing required follow-up, actions, and handoffs
• Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestones, tasks, and project health data for your portfolio in the project management tool. This project may have multiple project plans representing the scope of various departments/teams working on project components
• Apply organizational awareness to navigate the interdependencies between groups in both IT and the business, ensuring that the right resources are engaged in the right work at the right time
• Provide input on the tactical needs of the organization based on engagement with stakeholders
• Own updates and knowledge documentation to drive standardization. Ensure appropriate documentation artifacts are created through all phases of the project lifecycle to support the work of the project team, the impacted end users, project audits, and/or financial audits
• Manage project financial tracking
• Identify opportunities to streamline and/or enhance project components such as implementations, sharing best practices with your peers and leaders, and regularly implementing continuous improvement actions
• Help build standards and processes for the Global program, valuing diversity and inclusion
• Project implementation operational readiness - preparation and documentation before launch and ultimately project completion; all stakeholder, department, and support team confirmation prior to project closure

Job Requirements

• 5+ years of experience managing large software projects
• Experience managing 3rd party vendors or consultants
• Knowledge of CRM/ERP systems to drive organizational change
• Business, financial, and IT acumen
• Strong oral and written communication, including presentation skills
• People Leadership
• Global business acumen
• Emotional Intelligence establishing trusted relationships
• Strong analytical and problem-solving skills
• Strong attention to detail and excellent organizational skills
• Hands-on experience in one or more project management software packages - SmartSheet, MS Project, ServiceNow, Jira, etc.
• 3+ years working for a global manufacturing organization
• Large project expertise: $3M+, 6mo+, cross-functional team
• Project delivery best practice knowledge
• Hands-on experience with the implementation of Salesforce
• Salesforce Specialist certification
• ServiceNow Strategic Portfolio Management experience
• Salesforce Sales Cloud/Manufacturing Cloud, Six Sigma, Lean, PMP, and/or SAFe certifications
• Strong knowledge of MS products -Project, Excel, Word, PowerPoint, Visio, Teams, SharePoint, SmartSheet
• Travel: 15% (or more as required by business and project needs)
• May need to attend in person meetings in designated company locations

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Date: Aug 15, 2025

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Visionaire Partners

Join a forward-thinking international company in a key leadership role.

Key Duties:

• Own and guide the vision, roadmap, and lifecycle of a global CRM solution.
• Collaborate with Sales, Marketing, and Customer Experience leaders to deliver scalable digital tools.
• Serve as the main tech liaison for cross-functional business teams on CRM projects.
• Coordinate external partners and ensure quality delivery of CRM-related work.
• Lead prioritization and governance efforts across global initiatives.
• Oversee system rollouts, integrations, data migration, and platform configurations.
• Work closely with integration teams to connect CRM with ERP, portals, and BI platforms.
• Maintain compliance with global data and security standards.
• Drive agile/hybrid delivery, including sprints, backlog grooming, and milestone tracking.
• Promote automation and efficiency improvements within the platform.
• Continuously enhance workflows using user feedback and analytics.
• Manage contracts, licensing, budgets, and vendor relations.
• Track usage metrics and value delivered to optimize system performance.

This is a full-time, permanent role based in Sandy Springs / Dunwoody with hybrid work options. We may consider candidates living on the East Coast and working remotely. Enjoy flex hours, a fitness center, a game room, onsite dining, a 401k match, and performance bonuses.

Required:

• 5+ years in IT product/program management (CRM focus).
• 2+ years hands-on with HubSpot CRM in global settings.
• Experience in logistics, freight, or enterprise B2B environments.
• Strong knowledge of CRM tech, data structures, APIs, and integrations.
• Proven team leadership and stakeholder collaboration.
• Skilled in translating business needs into tech solutions.
• Excellent communicator with strong vendor management.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Product Management
• Industries Staffing and Recruiting and Transportation, Logistics, Supply Chain and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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