344 Crm Solutions jobs in the United States
CRM Solutions Analyst
68503 Oakdale, Nebraska
Nelnet
Posted 17 days ago
Job Viewed
Job Description
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The CRM Solutions Analyst will play a pivotal role in bridging the gap between business requirements and technical solutions, facilitating the ongoing improvement and optimization of the organization's CRM platform. This position requires a deep understanding of Creatio functionality and the ability to align it with specific business needs. The role focuses on enhancing CRM processes, supporting end-users, and driving system adoption to maximize value and efficiency.
**This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.**
**Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.**
**Job Responsibilities:**
_Critical CRM System Management:_
+ Collaborate with stakeholders to document requirements and translate business needs into actionable specifications.
+ Configure and customize Creatio to meet business requirements.
+ Support implementation and maintenance, including data migration and integrations.
+ Evaluate and optimize the CRM system's effectiveness and automate processes.
_User Support and Adoption:_
+ Provide user support, troubleshoot issues, and ensure system performance.
+ Increase user adoption through training, communication, and documentation.
+ Gather user feedback for iterative system improvements.
_Process Improvement and Change Management:_
+ Identify and implement process improvements and system optimizations.
+ Support change management for system upgrades and transitions.
+ Analyze workflows to align with organizational goals and best practices.
_Project Collaboration and Communication:_
+ Assist with roadmap planning, feature prioritization, and release management.
+ Manage project plans, timelines, and budgets.
+ Collaborate across teams and maintain stakeholder relationships.
**Education:**
+ Bachelor's degree in Business Administration, Information Technology, or a related field.
**Experience:**
+ Proven experience as a Business Analyst, with a focus on CRM systems or similar platforms.
+ Strong understanding of Creatio functionality and no-code automation capabilities.
+ Experience in CRM workflow and automation best practices.
+ Familiarity with system administration and security, including user management, permissions, and data access.
+ Demonstrated ability to deliver frequent, high business-value features.
**Competencies - Skills/Knowledge/Abilities:**
_Technical Skills:_
+ Expertise in CRM administration, configuration, and data management.
+ Skilled in workflow analysis, system optimization, and process automation.
+ Ability to monitor performance and resolve technical issues.
+ Knowledge of change management and prioritization methodologies.
+ Creatio certifications (e.g., Analyst, Product Expert) are highly desirable.
_Interpersonal Skills:_
+ Excellent communication and presentation skills.
+ Strong teamwork and independent work abilities.
+ Highly organized with problem-solving skills and attention to detail.
+ Sound business judgment and confidentiality.
+ Commitment to learning and process improvement.
Pay range for this role is $80,000-$95,000 annually, depending on experience.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The CRM Solutions Analyst will play a pivotal role in bridging the gap between business requirements and technical solutions, facilitating the ongoing improvement and optimization of the organization's CRM platform. This position requires a deep understanding of Creatio functionality and the ability to align it with specific business needs. The role focuses on enhancing CRM processes, supporting end-users, and driving system adoption to maximize value and efficiency.
**This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.**
**Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.**
**Job Responsibilities:**
_Critical CRM System Management:_
+ Collaborate with stakeholders to document requirements and translate business needs into actionable specifications.
+ Configure and customize Creatio to meet business requirements.
+ Support implementation and maintenance, including data migration and integrations.
+ Evaluate and optimize the CRM system's effectiveness and automate processes.
_User Support and Adoption:_
+ Provide user support, troubleshoot issues, and ensure system performance.
+ Increase user adoption through training, communication, and documentation.
+ Gather user feedback for iterative system improvements.
_Process Improvement and Change Management:_
+ Identify and implement process improvements and system optimizations.
+ Support change management for system upgrades and transitions.
+ Analyze workflows to align with organizational goals and best practices.
_Project Collaboration and Communication:_
+ Assist with roadmap planning, feature prioritization, and release management.
+ Manage project plans, timelines, and budgets.
+ Collaborate across teams and maintain stakeholder relationships.
**Education:**
+ Bachelor's degree in Business Administration, Information Technology, or a related field.
**Experience:**
+ Proven experience as a Business Analyst, with a focus on CRM systems or similar platforms.
+ Strong understanding of Creatio functionality and no-code automation capabilities.
+ Experience in CRM workflow and automation best practices.
+ Familiarity with system administration and security, including user management, permissions, and data access.
+ Demonstrated ability to deliver frequent, high business-value features.
**Competencies - Skills/Knowledge/Abilities:**
_Technical Skills:_
+ Expertise in CRM administration, configuration, and data management.
+ Skilled in workflow analysis, system optimization, and process automation.
+ Ability to monitor performance and resolve technical issues.
+ Knowledge of change management and prioritization methodologies.
+ Creatio certifications (e.g., Analyst, Product Expert) are highly desirable.
_Interpersonal Skills:_
+ Excellent communication and presentation skills.
+ Strong teamwork and independent work abilities.
+ Highly organized with problem-solving skills and attention to detail.
+ Sound business judgment and confidentiality.
+ Commitment to learning and process improvement.
Pay range for this role is $80,000-$95,000 annually, depending on experience.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (
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0
Project Manager - Automotive CRM Solutions - Remote
84095 South Jordan, Utah
ConsultNet
Posted 3 days ago
Job Viewed
Job Description
Title: Project Manager- Automotive CRM Solutions
Location: 100% Remote
Target Start Date: asap
Type: Direct Hire
About Us
We are a Salesforce consulting firm specializing in the automotive retail industry. Our team helps dealership groups modernize operations, harness data, and enhance customer experiences through customized Salesforce solutions. As we grow, we're seeking a Project Manager to help ensure smooth execution of client CRM projects that transform dealership performance.
About the Role
As the Project Manager - Automotive CRM Solutions , you'll drive the day-to-day execution of Salesforce-based CRM projects for our dealership clients. Working under the direction of a Program Manager, you'll be responsible for planning, coordinating, and delivering project tasks on time and within scope. You'll collaborate closely with consultants, developers, and dealership teams to translate dealership processes into effective CRM workflows and ensure successful adoption.
This role is ideal for someone with hands-on dealership CRM experience who enjoys turning strategy into action - ensuring every project milestone is met and every client interaction adds value.
Key Responsibilities
- Manage the day-to-day execution of CRM implementation and enhancement projects for dealership clients.
- Develop and maintain project plans, schedules, and deliverables in coordination with the Program Manager.
- Facilitate communication between consultants, developers, and dealership teams to ensure alignment and timely delivery.
- Conduct project meetings, status updates, and task tracking , maintaining visibility on progress and risks.
- Support client onboarding, training sessions, and rollout activities to promote smooth adoption.
- Identify and escalate issues or risks early, collaborating on resolutions to maintain project momentum.
- Contribute to process documentation and lessons learned for internal knowledge sharing.
- 3-5 years of experience in project coordination or project management within dealership CRM or technology environments.
- Solid understanding of dealership operations (sales, service, BDC, or marketing).
- Familiarity with CRM platforms such as VinSolutions, DealerSocket, Elead, Reynolds & Reynolds, or CDK CRM .
- Strong organizational skills with a proven ability to manage multiple projects simultaneously.
- Excellent communication and stakeholder management abilities.
- Self-starter comfortable working in a remote, fast-paced consulting environment .
- Salesforce familiarity is a plus (training provided).
- Prior experience in CRM or BDC management within a dealership.
- Exposure to Salesforce Sales Cloud, Service Cloud, or Automotive Cloud .
- Experience in a consulting or client-facing technical delivery role .
- Competitive salary and benefits package.
- Clear career path toward Program Management or Salesforce specialization .
- Collaborative team culture with deep automotive and CRM expertise.
- Opportunity to work with cutting-edge dealership technology and transformation initiatives .
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
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1
ServiceNow Product Consultant _ CRM & BFSI Industry Solutions
08818 Edison, New Jersey
TEPHRA
Posted 4 days ago
Job Viewed
Job Description
Description:
Role Description
1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
a. Lead discovery effort to design an approach and roadmap for transforming Customer Service Management using ServiceNow CRM product suite.
b. Lead assessment of current Customer Service Management product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
c. Lead discovery effort to design an approach and roadmap for transforming Financial Service Operation (Customer service/front, Middle and Back-office Operations) process using ServiceNow Industry products.
d. Lead assessment of current ServiceNow Financial Service Operation (Customer service/front, Middle and Back-office Operations) implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
2) As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow Customer Relationship Management suite of products (Including CSM, FSO, FSM, etc.)
3) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP's, proactive opportunities, as an expert in the ServiceNow Financial Service Operation (Customer service/front, Middle and Back office Operations)
4) Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
5) Other Responsibilities
a. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
b. Conduct research to identify topics that resonate with the Customers and thereby developsolutions.
c. Create solution collaterals, collaborate with delivery to create case studies
d. Contribute with offering maturation and new offering ideas.
e. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
f. Represent TCS in partner events.
Pre-requisites
1) 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
2) Extensive experience with ServiceNow platform, a. In ServiceNow CSM - at least one design, architect and implementation of ServiceNow CSM solutions b. In ServiceNow FSO at least one design, architect and implementation of FSO solutions on ServiceNow
3) Strong background in solution architecture and technical design, with a focus on Customer Relationship Management suite of products (CSM, FSO, FSM)
4) Strong understanding of technology and Service Management knowledge and the ability to translate business requirements into technical solutions.
5) Prior experience of working on any one of the CRM, FSO products/platforms ex: Salesforce, MS Dynamics, Pega, Appian, ServiceMax, etc.
6) Ability to connect seamlessly with functional and technical customer SME's
7) Balanced knowledge of technology and domain
8) Candidates with the following Certification & Credentials will be preferred
a. ServiceNow CSA
b. ServiceNow CIS - CSM
c. ServiceNow CSM - Professional suite
d. ServiceNow FSO Insurance - Professional Suite
e. ServiceNow FSO banking & Wealth management - Professional Suite
f. TOGAF or equivalent architecture framework
9) Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
Soft Skills
1. Technologist at heart and quick learner
2. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
3. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
4. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
5. Self-starter, Team Player and motivated
Preference will be given to associates with
1) Banking, Financial Services and/Insurance Background
2) Strong experience with ServiceNow non-IT product portfolio
3) Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
4) Experience working in Agile environment using SCRUM methodology.
Salary Range: $109,497-$197,750 a year
#LI-AK1
Role Description
1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
a. Lead discovery effort to design an approach and roadmap for transforming Customer Service Management using ServiceNow CRM product suite.
b. Lead assessment of current Customer Service Management product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
c. Lead discovery effort to design an approach and roadmap for transforming Financial Service Operation (Customer service/front, Middle and Back-office Operations) process using ServiceNow Industry products.
d. Lead assessment of current ServiceNow Financial Service Operation (Customer service/front, Middle and Back-office Operations) implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
2) As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow Customer Relationship Management suite of products (Including CSM, FSO, FSM, etc.)
3) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP's, proactive opportunities, as an expert in the ServiceNow Financial Service Operation (Customer service/front, Middle and Back office Operations)
4) Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
5) Other Responsibilities
a. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
b. Conduct research to identify topics that resonate with the Customers and thereby developsolutions.
c. Create solution collaterals, collaborate with delivery to create case studies
d. Contribute with offering maturation and new offering ideas.
e. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
f. Represent TCS in partner events.
Pre-requisites
1) 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
2) Extensive experience with ServiceNow platform, a. In ServiceNow CSM - at least one design, architect and implementation of ServiceNow CSM solutions b. In ServiceNow FSO at least one design, architect and implementation of FSO solutions on ServiceNow
3) Strong background in solution architecture and technical design, with a focus on Customer Relationship Management suite of products (CSM, FSO, FSM)
4) Strong understanding of technology and Service Management knowledge and the ability to translate business requirements into technical solutions.
5) Prior experience of working on any one of the CRM, FSO products/platforms ex: Salesforce, MS Dynamics, Pega, Appian, ServiceMax, etc.
6) Ability to connect seamlessly with functional and technical customer SME's
7) Balanced knowledge of technology and domain
8) Candidates with the following Certification & Credentials will be preferred
a. ServiceNow CSA
b. ServiceNow CIS - CSM
c. ServiceNow CSM - Professional suite
d. ServiceNow FSO Insurance - Professional Suite
e. ServiceNow FSO banking & Wealth management - Professional Suite
f. TOGAF or equivalent architecture framework
9) Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
Soft Skills
1. Technologist at heart and quick learner
2. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
3. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
4. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
5. Self-starter, Team Player and motivated
Preference will be given to associates with
1) Banking, Financial Services and/Insurance Background
2) Strong experience with ServiceNow non-IT product portfolio
3) Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
4) Experience working in Agile environment using SCRUM methodology.
Salary Range: $109,497-$197,750 a year
#LI-AK1
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2
Solutions Architect | ERP/CRM Architect
50265 West Des Moines, Iowa
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description We are looking for a skilled Solutions Architect with expertise in ERP/CRM systems to join our team in West Des Moines, Iowa. This long-term contract position requires someone with a strong background in finance and accounting systems, coupled with advanced technical architecture skills. The role involves designing and implementing solutions that align with business strategies, ensuring seamless integration across platforms and systems.
Responsibilities:
- Design and oversee architecture solutions for ERP and CRM systems to meet strategic business objectives.
- Collaborate with stakeholders to analyze and address critical business needs and requirements.
- Provide leadership in transitioning legacy systems to modern cloud-based technologies.
- Develop and maintain roadmaps for application and infrastructure upgrades, ensuring long-term viability.
- Implement and enforce enterprise standards for development processes and system lifecycles.
- Conduct in-depth analysis and debugging of processes to identify opportunities for optimization.
- Partner with IT leaders to create business cases for transitioning to updated solutions.
- Drive innovation and adoption of cloud technologies, particularly AWS, across development teams.
- Create and maintain documentation that supports business processes and infrastructure standards.
- Mentor team members and provide guidance on architecture best practices and proof-of-concept development. Requirements - Minimum of 7 years of experience in solution architecture or related roles.
- Proven expertise in finance and accounting systems, including aligning technical solutions with financial operations.
- Hands-on experience with Amazon Web Services (AWS) and cloud infrastructure.
- Strong knowledge of DevOps principles and practices.
- Proficiency in enterprise storage systems and server virtualization.
- Familiarity with SAP and other ERP platforms.
- Ability to debug complex systems and provide actionable recommendations.
- Experience with infrastructure and database upgrades within large organizations. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Design and oversee architecture solutions for ERP and CRM systems to meet strategic business objectives.
- Collaborate with stakeholders to analyze and address critical business needs and requirements.
- Provide leadership in transitioning legacy systems to modern cloud-based technologies.
- Develop and maintain roadmaps for application and infrastructure upgrades, ensuring long-term viability.
- Implement and enforce enterprise standards for development processes and system lifecycles.
- Conduct in-depth analysis and debugging of processes to identify opportunities for optimization.
- Partner with IT leaders to create business cases for transitioning to updated solutions.
- Drive innovation and adoption of cloud technologies, particularly AWS, across development teams.
- Create and maintain documentation that supports business processes and infrastructure standards.
- Mentor team members and provide guidance on architecture best practices and proof-of-concept development. Requirements - Minimum of 7 years of experience in solution architecture or related roles.
- Proven expertise in finance and accounting systems, including aligning technical solutions with financial operations.
- Hands-on experience with Amazon Web Services (AWS) and cloud infrastructure.
- Strong knowledge of DevOps principles and practices.
- Proficiency in enterprise storage systems and server virtualization.
- Familiarity with SAP and other ERP platforms.
- Ability to debug complex systems and provide actionable recommendations.
- Experience with infrastructure and database upgrades within large organizations. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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3
Salesforce Health Cloud - Patient CRM Strategy and Implementation
94199 San Francisco, California
Apolis
Posted 4 days ago
Job Viewed
Job Description
Position Title: Lead - Patient CRM Strategy and Implementation
Location:California onsite (in customer office) - preferably greater San Francisco area
Duration: 6 months
Basic Qualifications:
Job description:
We are seeking a seasoned functional expert to lead the Patient CRM strategy and end-to-end implementation on the Salesforce Health Cloud platform. This role will be pivotal in enabling seamless Patient Support Services (PSS) operations, including the training and transition of care coordinators to the new Patient CRM setup. The ideal candidate will bring deep domain expertise in Patient CRM, a strong understanding of compliance requirements (PII/PHI), and the ability to drive best practices across patient engagement business processes and workflows.
APOLIS2024
Location:California onsite (in customer office) - preferably greater San Francisco area
Duration: 6 months
Basic Qualifications:
- 12-15 years of experience in relevant fields.
- Proven experience in leading Patient CRM initiatives in life sciences or healthcare.
- In-depth functional knowledge of patient services business processes.
- Expertise with Salesforce Health Cloud, including at least 2-3 end-to-end implementations.
- Strong understanding of compliance frameworks (HIPAA, GDPR) and data privacy standards.
- Excellent stakeholder management and communication skills.
- Experience in training and transitioning PSS business operations teams to new systems.
- Ability to work in a fast-paced, cross-functional environment.
- Deep domain expertise in Patient CRM.
- Strong understanding of compliance requirements (PII/PHI).
- Define and lead the Patient CRM strategy and blueprint aligned with business needs and compliance goals.
- Manage end-to-end implementation of Salesforce Health Cloud for US and select global markets, including functional design, configuration, integrations, patient data and case migration, and operational readiness.
- Collaborate with PSS leads and cross-functional stakeholders to ensure operational readiness.
- Drive training programs and change management for care coordinators transitioning to the new CRM.
- Ensure adherence to HIP nd other regulatory standards in handling patient data.
- Introduce and embed industry best practices for patient engagement and data governance.
- Be the primary interface to business teams and technical implementation team.
Job description:
We are seeking a seasoned functional expert to lead the Patient CRM strategy and end-to-end implementation on the Salesforce Health Cloud platform. This role will be pivotal in enabling seamless Patient Support Services (PSS) operations, including the training and transition of care coordinators to the new Patient CRM setup. The ideal candidate will bring deep domain expertise in Patient CRM, a strong understanding of compliance requirements (PII/PHI), and the ability to drive best practices across patient engagement business processes and workflows.
APOLIS2024
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4
.NET CRM Software Developer
02298 Boston, Massachusetts
The Ceres Group
Posted 4 days ago
Job Viewed
Job Description
This position has design, development and maintenance responsibility for the applications that make up the firm's technology ecosystem. The position provides exposure to many business units in a dynamic investment management firm. The role requires some direct interaction with end users and excellent analytical and communication skills.
Responsibilities:
- Work on an engineering team to design and develop applications to support the enterprise
- Assume responsibility for the design and ongoing maintenance of numerous core business applications leveraging C#, and MS SQL Server
- Help the company advance toward its target architecture and development practices
Qualifications:
- B.S. in computer science or equivalent; 3 -10+ years of experience in software development
- Solid knowledge of modern software design principles, concepts, and practices
- Strong working knowledge of the Microsoft Technology Stack (e.g. .NET Core, C#);
- Strong understanding of database management environments, ideally SQL Server
- Cloud exposure (preferably AWS)
- Experience building and consuming RESTful API's.
- Experience with CI/CD, DevOps, and Test Driven Development
- Experience working in an Agile environment (e.g. Scrum, Kanban)
- Familiarity with the following is a plus: Microservice Architecture, Containers, Service Discovery, Secrets Management, Splunk.
- Finance Industry background, experience with Reporting applications, SSRS, or CRM (Satuit software is a plus).
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5
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AW...
60684 Chicago, Illinois
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
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Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AW...
95054 Santa Clara, California
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
7
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AW...
30309 Midtown Atlanta, Georgia
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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8
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AW...
22212 Arlington, Virginia
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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