868 Crm Systems jobs in the United States

Mission of the Role

To architect, execute, and manage every layer of the digital infrastructure—from Salesforce CRM and AI communications to social automation, revenue tracking, app/landing page development, and online content production—ensuring all leads are tracked, quoted, nurtured, and monetized. This role owns the entire tech and AI stack from web lead to payment collection and post-treatment engagement.

Key Outcomes

• Full ownership of all online and CRM technologies across website, call center, AI bots, quoting, and payment capture.
• Convert web/social/PPC/ad leads into booked, paid treatments through AI cadences, quote incentives, and dynamic re-engagement.
• Design, manage, and deploy treatment-specific landing pages with automated quoting and AI chat support.
• Coordinate and deploy online ads and AI lead-gen funnels for high-value procedures.
• Develop ongoing, intelligent social media content using AI and auto-publishing tools.
• Build reporting dashboards showing attribution, pipeline health, team performance, and collection status.
• Collaborate with marketing, sales, and call center to optimize revenue speed, conversion timing, and retention.
• Use AI to create apps, web experiences, and content that dominate competitor visibility.

Responsibilities

• Oversee and maintain all technology platforms used in the business: Salesforce, CPQ, Conga, Intercom, ManyChat, Stripe, payment APIs, Drift, and dashboarding tools.
• Manage inbound website lead flows: ensure form UTM capture, service routing, Salesforce push, AI-driven first reply, and CRM follow-through.
• Lead ad-based growth strategy and AI optimization:
• Targeted ads on YouTube, Google, Meta, IG, TikTok
• Conversion tracking, re-engagement tagging, and reporting back to CRM
• Build high-frequency AI content calendars across social channels
• Auto-generate video captions, microcontent, carousel posts, quotes, emails
• Connect to CRM cadences and nurture flows
• Work with the executive team to build strategies for top-tier procedures (penis treatments, acne scars, aesthetic surgery, injectables, longevity)
• Create weekly AI-powered reports benchmarking leads, revenue collected, reengagements, quote status, and assistant performance
• Implement app or web-based modules for content delivery, procedure education, and patient tracking when needed
• Continuously monitor and improve:
• Revenue collection cycle
• Missed opportunity closure
• Assistant and call center follow-up efficiency
• Lead-to-payment timing per procedure
• Own all AI and digital experiences for:
• Website
• Ads
• Email
• DMs
• Chatbots
• Social posts

Required Technical Skills

• Salesforce Sales Cloud Admin, CPQ, Flow Builder (required)
• Conga Composer + Conga Sign (required)
• Stripe, Cherry, Venmo, Apple Pay API integrations
• Intercom Fin AI, ManyChat, Drift, Zapier, Tray.io
• Twilio SMS flows + smart logic branching
• Website/web app design experience: Webflow, WordPress, or similar
• Google Ads, Meta Ads, YouTube PPC setup and optimization
• AI social content generation: Descript, Pictory, Opus Clip, Vidyo.ai
• Tableau CRM / Salesforce Reports

Job Tittle : System Administration
Location: New York City, New York
Duration: 12+ Months
Job Type: Long Term Contract

Job Description:

• Overall 10+ Years of experience

Required Skills & Competencies

• Application Administration: End-to-end request flow with network integration
• Network & Security: Deep understanding of network layers, configs, and authentication flows
• Server Administration: Platform-agnostic, including vendor-specific systems
• Automation Scripting: Strong logic and scripting in PowerShell/Python/Perl/Shell
• Communication Skills: Clear, concise, and effective communication
• Customer/Stakeholder Management: Strong interpersonal and stakeholder engagement skills
• CI/CD DevOps: Familiarity with DevOps practices and tools
• Cloud Technology: Exposure to cloud platforms and services
• IoT/OT Devices: Platform-agnostic troubleshooting and support

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Certifications in network/security/cloud technologies (e.g., CCNA, AWS, Azure, etc.) are a plus.
• Experience in BFSI or Capital Markets domain is highly desirable.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Role: System Administration
Location: Chicago, IL (Onsite)
Contract

Job Description:
VxRail, VMware ESXi, VMWare NSX-T, VMware VCF, VMware Aria Load Balancers, vSAN, vSphere, HCX, SDDC, vRealize. PDU, UPS, Microsoft Teams, SharePoint, Windows, SQL, Basic Active Directory, SSL certificates, Hyperconverged Technologies, Software Defined Networking, InfoSec, Cloud Compute experience private/public/hybrid), Familiar with PowerShell and PowerCLI. IaaS & PaaS and native cloud services (Azure/AWS/Google).

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Job Details

Level
Experienced

Job Location
Lackland Air Force Base - JBSA-Lackland AFB, TX

Position Type
Full Time

Description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking a System administration (SYSAD) at Lackland AFB, TX . Active TS/SCI Clearance and a United States Citizenship are required to be considered for this position. Willing to take Polygraph.

Install, configure, and maintain network switches, routers, workstations, servers and other peripherals that support offensive mission activities. Optimize and fine tune performance and troubleshoot common to complex system and network problems. Develop instructions for and assist with installing, implementing, integrating, and maintaining networked systems. Troubleshoot hardware, software, and LAN/WAN problems. Resolve connectivity and interoperability issues between network components. Identify and determine corrective actions to be taken. Maintain configuration oversight of the systems and network components. Ensure components are functioning properly and that system backups are conducted to prevent the loss of data. Install upgrades or modifications on customer workstations. Administer, create and delete user accounts, assign and reset passwords.

Responsibilities:

• Maintain 367COS mission systems and subsystems in accordance with (IAW) Air Force and Joint IT standards.
• Ensure personnel have access to accounts and ensure information assurance training is completed as appropriate.
• Ensure stored material confidence and protection IAW Air Force and Joint standards to include back-ups, file plans, naming conventions, and storage.
• Install, support and maintain server operating systems or other computer systems and the software applications pertinent to its operation, while also ensuring current defensive mechanisms are in place (IAVA Patches, etc.), and responding to service outages and interruptions to network operations.
• Administer server-based networked systems, distributed applications, network storage, messaging, and application monitoring required to provision, sustain, operate, and integrate cyber networked systems and applications.
• Provide networked application resources by designing, configuring, installing, and managing data services, operating systems, and server-based applications.
• Standardize user privileges and system settings using automated deployment tools such as Group Policy Management Console (GMPC) and System Management Server.
• Implement server and special mission system security fixes, operating system patches, and antivirus software.
• Develop, test, and implement local restoral and contingency operations plans.
• Perform proactive security functions to deter, detect, isolate, contain, and recover from information system and network security intrusions.
• Perform system sanitation resulting from classified message incidents (CMIs) and classified file incidents (CFIs).
• Ensure contract personnel have sufficient training and experience to administer 367 COS mission systems.
• Have sufficient technical knowledge to understand virtualizations concepts and must be familiar with the VMware products such as ESXi and vSphere.
• Understand networking principles of routing, VPN, NAT, and traffic encapsulation.
• Participate in Incident Response activities.
• Have sufficient technical knowledge to understand vulnerability management tools to include; HBSS, ACAS (Nessus), and Spacewalk.levels
• down, security clearance passage, and system access for deploying exercise participant.

Qualifications

Experience/Education:

• Experience in System / Network Administration
• Experience with maintaining and troubleshooting system resource issues and security issues
• Experience with small and large network environments and supporting computer resource issues, resolving problems, installing systems, updating and upgrading systems
• Excellent analytical and technical problem-solving skills
• Knowledge of System software, networks, and computer equipment; knowledge of VoIP and VTC over NIPRNET, SIPRNET and JWICS
• Required training or equivalent experience level: Linux+ or Red Hat Certified System Administrator (RHCSA), and have sufficient technical knowledge to understand virtualizations concepts and must be familiar with the VMware products such as ESXi and vSphere.

Certifications:

• IAT Level II

Clearance:

• Must be a US Citizen and an Active TS/SCI Clearance.
• Willing to take Polygraph
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC'S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

Mission of the Role

To architect, execute, and manage every layer of the digital infrastructurefrom Salesforce CRM and AI communications to social automation, revenue tracking, app/landing page development, and online content productionensuring all leads are tracked, quoted, nurtured, and monetized. This role owns the entire tech and AI stack from web lead to payment collection and post-treatment engagement.

Key Outcomes

• Full ownership of all online and CRM technologies across website, call center, AI bots, quoting, and payment capture.
• Convert web/social/PPC/ad leads into booked, paid treatments through AI cadences, quote incentives, and dynamic re-engagement.
• Design, manage, and deploy treatment-specific landing pages with automated quoting and AI chat support.
• Coordinate and deploy online ads and AI lead-gen funnels for high-value procedures.
• Develop ongoing, intelligent social media content using AI and auto-publishing tools.
• Build reporting dashboards showing attribution, pipeline health, team performance, and collection status.
• Collaborate with marketing, sales, and call center to optimize revenue speed, conversion timing, and retention.
• Use AI to create apps, web experiences, and content that dominate competitor visibility.

Responsibilities

• Oversee and maintain all technology platforms used in the business: Salesforce, CPQ, Conga, Intercom, ManyChat, Stripe, payment APIs, Drift, and dashboarding tools.
• Manage inbound website lead flows: ensure form UTM capture, service routing, Salesforce push, AI-driven first reply, and CRM follow-through.
• Lead ad-based growth strategy and AI optimization:
• Targeted ads on YouTube, Google, Meta, IG, TikTok
• Conversion tracking, re-engagement tagging, and reporting back to CRM
• Build high-frequency AI content calendars across social channels
• Auto-generate video captions, microcontent, carousel posts, quotes, emails
• Connect to CRM cadences and nurture flows
• Work with the executive team to build strategies for top-tier procedures (penis treatments, acne scars, aesthetic surgery, injectables, longevity)
• Create weekly AI-powered reports benchmarking leads, revenue collected, reengagements, quote status, and assistant performance
• Implement app or web-based modules for content delivery, procedure education, and patient tracking when needed
• Continuously monitor and improve:
• Revenue collection cycle
• Missed opportunity closure
• Assistant and call center follow-up efficiency
• Lead-to-payment timing per procedure
• Own all AI and digital experiences for:
• Website
• Ads
• Email
• DMs
• Chatbots
• Social posts

Required Technical Skills

• Salesforce Sales Cloud Admin, CPQ, Flow Builder (required)
• Conga Composer + Conga Sign (required)
• Stripe, Cherry, Venmo, Apple Pay API integrations
• Intercom Fin AI, ManyChat, Drift, Zapier, Tray.io
• Twilio SMS flows + smart logic branching
• Website/web app design experience: Webflow, WordPress, or similar
• Google Ads, Meta Ads, YouTube PPC setup and optimization
• AI social content generation: Descript, Pictory, Opus Clip, Vidyo.ai
• Tableau CRM / Salesforce Reports

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Specialist, Customer Relationship Management
Job Code: 28284
Job Location: Melbourne, FL
Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off
Job Description:
We are seeking a highly skilled and detail-oriented Senior Analyst, CRM to join our team and play a key role in managing and optimizing our Customer Relationship Management (CRM) systems. The ideal candidate will have a strong background in CRM analytics, data management, and system optimization, with the ability to translate business needs into actionable insights and solutions. This role requires a strategic thinker who can collaborate across teams to drive customer engagement, improve operational efficiency, and support business growth.
Essential Functions:
+ Oversee the day-to-day operations of the CRM system, ensuring data accuracy, system functionality, and user adoption.
+ Configure and maintain CRM workflows, dashboards, and reports to meet business requirements.
+ Analyze CRM data to identify trends, opportunities, and areas for improvement.
+ Develop and deliver actionable insights to support marketing, sales, and customer service teams.
+ Create and maintain regular reports and dashboards to track key performance indicators (KPIs).
+ Collaborate with cross-functional teams to streamline CRM processes and improve system efficiency.
+ Identify opportunities for automation and implement solutions to enhance productivity.
+ Work closely with business units to understand their needs and translate them into CRM system enhancements.
+ Act as a liaison between technical teams and business stakeholders to ensure alignment and effective communication.
+ Ensure the accuracy, completeness, and security of CRM data.
+ Develop and enforce data governance policies and best practices.
+ Provide training and support to CRM users, ensuring they understand system functionality and best practices.
+ Troubleshoot and resolve CRM-related issues in a timely manner.
+ Stay updated on CRM system updates, new features, and industry trends.
+ Recommend and implement system enhancements to improve functionality and user experience.
+ Leverage CRM data to develop a deeper understanding of customer behavior and preferences.
+ Support the development of targeted marketing campaigns and personalized customer experiences.
Qualifications:
+ Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
+ Minimum 5-7 years of experience in CRM management, data analysis, or a related field.
Preferred Additional Skills:
+ Proven track record of optimizing CRM systems and delivering actionable insights.
+ Hands-on experience with Microsoft Dynamics CRM, including system configuration, customization, and integration.
+ Proficiency in other CRM platforms such as Salesforce, HubSpot, or similar systems is a plus.
+ Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI).
+ Knowledge of SQL, Excel, and other data management tools.
+ Excellent problem-solving and critical-thinking abilities.
+ Strong verbal and written communication skills, with the ability to present complex data clearly.
+ Proven ability to work collaboratively with cross-functional teams and stakeholders.
+ Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
+ Microsoft Dynamics Certification is highly desirable.
+ Salesforce Administrator or other relevant CRM certifications are a plus.
+ Experience in industries such as retail, e-commerce, or professional services is a plus.
+ Familiarity with marketing automation tools and sales enablement strategies.
+ Experience in mapping and optimizing customer journeys using CRM data.
#LI-NR1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .

System Administration - Tiered Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Specialist, System Administration
Job Code: 28043
Job Location: Clifton, NJ
Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off
Job Description:
The candidate will be responsible for managing both desktop and server environments, requiring comprehensive systems administration skills with extensive knowledge of Windows and Linux desktop operating systems, as well as Windows server operating systems. Key responsibilities include providing robust support for desktop and server systems, performing all levels of systems administration tasks, and ensuring the configuration, management, maintenance, and troubleshooting of secure program areas. The role involves installing and upgrading operating systems, applying patches and anti-virus definitions, configuring and maintaining system backups, and managing all aspects of Active Directory. Additionally, the candidate will utilize deployment automation tools, provide end-user support for desktop issues, and handle the provisioning, configuration, and maintenance of new desktops and servers for upgrades and replacements. The candidate should also be proficient in installing, configuring, and maintaining server and desktop applications, and be prepared to perform other IT-related duties as required.
Essential Functions:
+ Windows ServerDesktop administration & monitoring
+ Backup Administration
+ Handling of Service Now incidents requests
+ IT Management Tool Administration
+ Datacenter administration. Racking servers and other hardware and coordinating infrastructure upgrades to support new hardware.
+ Frequently moves equipment weighing up to 35 pounds across campus for various needs.
Qualifications:
+ Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
+ 3 years of direct experience with Windows client and/or server systems.
+ 2 years Experience with complex troubleshooting
+ Current/active Secret security clearance
Preferred Additional Skills:
+ Security+ or higher certification or ability to attain one within 6 months of hire
+ Experience with the Risk Management Framework process under DAAPM
+ Able to effectively communicate to the DoD engineering/program community
+ Experience with Commvault Enterprise backup software
In compliance with pay transparency requirements for New Jersey, the salary range for this role is $90,000 - $167,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
#LI-NR1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .

**Job Description**
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company's Information Digital Technology & Security (IDT&S) organization is currently seeking a **Customer Relationship Management (CRM) Technical Lead** to join the team as a Technical Lead in **Seattle, WA** or **Renton, WA** .
Step into the role of CRM Technical Lead, where you will drive technology solutions for our Boeing Commercial Airplanes (BCA) and Boeing Defense, Space & Security (BDS) business units! In this exciting position, you will design and implement innovative solutions that enhance and integrate our customer information systems, empowering sales and marketing functions across the enterprise while ensuring data accuracy, accessibility, and security.
You will be accountable for the technical delivery of solutions related to customer information data management and customer relationship management applications, including data warehousing, Extract-Transform-Load (ETL) processes, and database management, as well as Salesforce CRM. Your work will align with business objectives, enterprise architecture, and future-ready platforms.
As the selected candidate, you will collaborate closely with BCA and BDS business stakeholders, providing solution design guidance, technical coaching, and leading sprint execution. You will also contribute to the AI roadmap through intelligent automation, supporting both CRM and non-CRM workstreams, such as Sales & Marketing Data Warehouse (SMDW) data architecture and analytics integration.
**Position Responsibilities:**
+ Provide technical direction, advice, and mentorship to team members, especially junior developers/resources
+ Make high-level architectural and design decisions for solutions that deliver business value, in coordination with Enterprise and Solution Architects
+ Lead the architecture, development, and integration of customer information management solutions across BCA and BDS programs
+ Partner closely with BCA and BDS business teams to translate user stories and product requirements into scalable technical architectures and sprint-ready tasks
+ Guide cross-functional teams, including internal developers and external vendors through the full technical delivery lifecycle: sprint planning, backlog refinement, solution reviews, and deployment
+ Lead and support customer information management initiatives such as the future-state architecture for sales and marketing data warehousing and integration, ensuring scalable data architecture and analytics-readiness in coordination with Data Architect roles and platform teams
+ Conduct code reviews, enforce best practices, and mentor technical team members to uphold high development standards
+ Ensure adherence to DevSecOps practices through the use of tools such as Copado for CI/CD and release automation
+ Collaborate with Enterprise Architecture, Security, and Infrastructure teams to deliver secure, scalable, and compliant solutions
+ Troubleshoot complex cross-system issues and drive continuous improvement in development velocity, quality, and stakeholder satisfaction
+ Collaborate with business stakeholders and product teams to understand and address both CRM and adjacent data system needs
+ Contribute to innovation, solutioning, and performance improvement across technical initiatives
+ Support for Azure DevOps (ADO) for backlog management, sprint execution, and DevSecOps integration
**Basic Qualifications (Required Skills/Experience):**
+ Bachelor's degree or higher
+ 7+ years of experience in information technology
+ 7+ years of experience Salesforce CRM development, architecture, and solution delivery across Sales, Service, and Experience Clouds
+ 7+ years of experience in Salesforce integration patterns (REST/SOAP APIs, Platform Events, Named Credentials) and integrating with external systems at scale
+ 7+ years of experience Salesforce Data Modeling, large data volume management, and SMDW-aligned schema integration (e.g., Snowflake, Redshift)
+ 7+ years of experience with Salesforce DX, Git-based source control, and CI/CD pipelines (Gearset, Copado, Jenkins)
+ 7+ years of experience Salesforce Einstein (Prediction Builder, Bots, Discovery) and ability to integrate third-party AI/ML models into Salesforce workflows
+ 7+ years of experience in Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows with strong debugging and performance tuning
+ 5+ years of experience working with multi-cloud environments, partner communities, and managing metadata in regulated environments
**Preferred Qualifications (Desired Skills/Experience):**
+ Salesforce certifications such as Application Architect, System Architect, Integration Architect, or equivalent (e.g., Sharing & Visibility Designer, Data Architecture Designer)
+ Experience delivering Salesforce solutions in large, matrixed enterprises such as aerospace, manufacturing, or defense domains with regulated environments
+ Experience in Agile delivery frameworks using tools like Jira and Confluence
+ Experience with DevSecOps practices and tools such as Copado
+ Experience mentoring developers, leading vendor delivery teams, and influencing stakeholders across technical and business functions
+ Experience working in multi-org Salesforce environments with exposure to global rollouts, change management, and data governance policies
**Drug Free Workplace:**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
**Pay & Benefits:**
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $153,000 - $207,000
Applications for this position will be accepted until **Oct. 10, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Education**
Bachelor's Degree or Equivalent Required
**Relocation**
This position offers relocation based on candidate eligibility.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.