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Customer Experience Management Consultant, Qualtrics/Medallia
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on December 16, 2025
Work you'll do
As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. You'll learn from leading practitioners, leverage best-in-class technology (Medallia, Qualtrics, Sprinklr), and develop the cross-functional and technical skills required to manage complex client programs.
Essential job responsibilities include: Platform Implementation & Technical Configuration
+ Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
+ Participate in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
+ Troubleshoot and optimize system performance, working closely with client and internal technical teams.
Functional Consulting & VOC Strategy
+ Work with business stakeholders to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
+ Contribute to client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
+ Support delivery of workshops on strategy, analytics, and customer journey visioning.
Project Management & Delivery
+ Manage assigned workstreams, reporting on progress, timelines, and deliverables.
+ Collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
+ Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.
Analytics & Insights
+ Support design and development of dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers.
+ Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
+ Ensure solutions allow stakeholders to make data-driven decisions.
The team
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.
Qualifications
Required:
+ Bachelor's degree in business, technology, or related discipline.
+ Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
+ 1+ years of basic project management experience (Agile frameworks preferred).
+ Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
+ Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Preferred:
+ Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
+ Excellent communication skills for engaging with both technical and executive stakeholders.
+ Certifications in Medallia, Qualtrics, or Sprinklr.
+ Experience in client-facing consulting or advisory roles.
+ Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
+ Familiarity with cloud data solutions or dashboarding platforms.
+ Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#AMC_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.
Microsoft Cloud Planning (MCP) is the central planning function within CSCP focused on forecasting, demand planning, and supply planning for all Microsoft Cloud services and associated hardware, directly impacting the success of Microsoft's cloud business.
We are looking for a Director, Customer Deal Program Management to join the team.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Lead orchestration across Cloud planning for customer supportability scenarios in response to big / whale customer deals
+ Represent Cloud planning team in cross-functional projects / processes with Finance, Sales, Engineering Group, etc. for quarterly / annual planning activities
+ Establish processes with SLAs with partner teams on customer deal response, and build reporting / tracking mechanism for open and closed deals
+ Post deal closure, build reporting across Cloud Supply Chain to track readiness for customers
+ Partner with transformation & automation teams to build tools for end-to-end deal scenario planning capability
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Supply Chain, Engineering, Data Analytics, Business Operations, Finance, or related field AND 10+ years experience in data science/analytics, engineering, industrial engineering, supply chain, operations, or project management with a supply chain or operations field
+ OR equivalent experience.
+ 5+ years experience in Supply Chain Planning and Program Management
+ 5+ years experience in building new supply chain capabilities and processes
**Other Requirements:**
+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Deep understanding of ERP & Scenario planning software and tools, such as SAP IBP, Kinaxis, or Oracle Cloud SCM.
+ Experience in change management and process optimization.
+ Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all organizational levels.
+ Project management skills and the ability to manage multiple priorities in a fast-paced environment.
+ Demonstrable improvements in key business performance metrics, including revenue growth, cost efficiency, and customer satisfaction.
Integrated Business Planning M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $77,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers ( will accept applications for the role until Nov 17th 2025.
#CSCP #CSCPJobs
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Microsoft Advertising is a rapid-growing business powering global advertisers across search, display, and emerging AI-driven channels. Our CRM team builds next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service.
If you're passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your opportunity to make an impact.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
_Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction._
**Responsibilities**
+ Architect and Design scalable CRM systems and services, ensuring reliability and extensibility.
+ Lead AI Innovation into the CRM system: Oversee the integration with AI-powered insights and alerts. Leverage ML model integration for personalization and predictive analytics. Enable efficient sales workflows powered by AI and agentic solutions.
+ Drive Engineering Excellence: Establish best practices for code quality, performance, and security. Lead design reviews and influence cross-team technical decisions. Embrace AI-first development lifecycle.
+ Collaborate and align with stakeholders to ensure roadmap execution and business impact.
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
+ OR equivalent experience.
+ 6+ years of expereince in architecting large-scale, distributed systems.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Familiarity with CRM platforms and customer data models.
+ Solid understanding of AI/ML concepts and enterprise integration patterns.
+ Solid leadership, communication, and collaboration skills.
+ Solid knowledge of cloud technologies (Azure preferred).
+ 8+ years of experience in software engineering with technical leadership roles.
Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $74,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 188,000 - 304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until November 17, 2025.
#MicrosoftAI
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Customer Engineer III, Data Management, Google Cloud
_corporate_fare_ Google _place_ San Francisco, CA, USA; Addison, TX, USA; +9 more; +8 more
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
_info_outline_
XApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This role may also be located in our Playa Vista, CA campus.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **San Francisco, CA, USA; Addison, TX, USA; Houston, TX, USA; Irvine, CA, USA; Kirkland, WA, USA; Los Angeles, CA, USA; San Diego, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; Austin, TX, USA** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
+ Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Ability to travel up to 30% of the time as needed.
**Preferred qualifications:**
+ Experience optimizing database performance with transactional or analytic workloads.
+ Experience prospecting, and building and maintaining customer relationships from scratch, to develop Greenfield territories in Enterprise accounts.
+ Experience with data migration strategies and moving production systems in on-premise or data center environments or migration to cloud scenarios and SQL skills with deep query troubleshooting knowledge.
+ Experience in disaster recovery and data backup strategies.
+ Experience in, Independent Software Vendor (ISV), Healthcare and Life Sciences (HCLS), Telecom, Media, Entertainment, and Gaming (TMEG), or FinServ industries.
+ Understanding existing software workloads and defining a technical migration roadmap to the Cloud reflecting customer needs.
**About the job**
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Business teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the effectiveness of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google ( .
**Responsibilities**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share in-depth storage and database experience to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
+ Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
+ Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Customer Engineer III, Data Management, Google Cloud
_corporate_fare_ Google _place_ San Francisco, CA, USA; Addison, TX, USA; +9 more; +8 more
**Advanced**
Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
_info_outline_
XApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
This role may also be located in our Playa Vista, CA campus.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **San Francisco, CA, USA; Addison, TX, USA; Houston, TX, USA; Irvine, CA, USA; Kirkland, WA, USA; Los Angeles, CA, USA; San Diego, CA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; Austin, TX, USA** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience with cloud native architecture (e.g., database administration and solutions) in a customer-facing or support role.
+ Experience architecting solutions for data transformation, migration, governance strategies, high availability, or disaster recovery.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Ability to travel up to 30% of the time as needed.
**Preferred qualifications:**
+ Experience optimizing database performance with transactional or analytic workloads.
+ Experience prospecting, and building and maintaining customer relationships from scratch, to develop Greenfield territories in Enterprise accounts.
+ Experience with data migration strategies and moving production systems in on-premise or data center environments or migration to cloud scenarios and SQL skills with deep query troubleshooting knowledge.
+ Experience in disaster recovery and data backup strategies.
+ Experience in, Independent Software Vendor (ISV), Healthcare and Life Sciences (HCLS), Telecom, Media, Entertainment, and Gaming (TMEG), or FinServ industries.
+ Understanding existing software workloads and defining a technical migration roadmap to the Cloud reflecting customer needs.
**About the job**
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Business teams as a data management subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the effectiveness of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database and application migrations and data back ends for new application development.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $147,000-$218,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google ( .
**Responsibilities**
+ Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
+ Share in-depth storage and database experience to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
+ Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
+ Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
+ Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Customer Technology -Sales Performance Management (SPM) Architect- Manager**
**The opportunity**
EY is a global leader in business and technology transformation. Our bold ambition and sector-agnostic model place us at the center of change for organizations across industries including Technology, Life Sciences, Energy, Manufacturing, Consumer Goods, and beyond. We help clients modernize operations, adopt cutting-edge platforms and achieve measurable outcomes. Our purpose is clear - to help organizations thrive in an economy that is trusted, resilient, and built for sustainable growth.
As a Manager in SPM Architecture, you will be at the forefront of designing and implementing cutting-edge Sales Performance Management and Incentive Compensation Management solutions. You'll work closely with clients across industries to modernize their compensation platforms, drive operational efficiency, and deliver measurable business outcomes.
**Your key responsibilities**
In this role, you will lead the technical design and architecture of SPM platforms, ensuring alignment with business goals and scalability across enterprise environments. You will collaborate with cross-functional teams and global delivery centers to deliver high-quality solutions. Your responsibilities will include:
+ Leading end-to-end architecture and design of SPM platforms (SAP Commissions, Varicent, Xactly, Spiff)
+ Translating complex compensation models (quotas, incentives, accelerators, draws, SPIFFs) into scalable system architecture
+ Designing data pipelines and integration strategies across ERP, CRM (Salesforce, Dynamics), HR, and finance systems
+ Driving modernization efforts from on-premise to cloud-native ecosystems
+ Providing technical oversight and governance for development teams
+ Ensuring compliance with data privacy and industry regulations (SOX, GDPR, HIPAA)
+ Mentoring junior architects and developers
+ Supporting reporting and analytics capabilities for accurate and timely insights
**Skills and attributes for success**
To excel in this role, you'll need a blend of technical expertise, strategic thinking, and leadership capabilities. Key skills include:
+ Strong communication and client-facing presence, with the ability to lead executive-level discussions
+ Deep understanding of incentive compensation processes and SPM platforms
+ Expertise in data modeling, ETL/integration design, and performance tuning
+ Familiarity with cloud platforms (AWS, Azure, GCP) and API-based integrations
+ Ability to manage global delivery teams and ensure solution quality
+ Commitment to documentation, governance, and best practices
**To qualify for the role, you must have**
+ A Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (Master's preferred)
+ 8+ years of experience in incentive compensation/SPM implementations
+ 5+ years in a technical architect or solution lead role
+ Deep expertise in SAP Commissions and at least one other major SPM platform (Varicent, Xactly, Spiff)
+ Strong experience with SQL, reporting tools, and data visualization
+ Familiarity with cloud environments and integration frameworks
+ Excellent problem-solving and analytical skills
+ Ability to travel based on client needs
**Ideally, you'll also have**
+ Certifications in SAP Commissions, Varicent, or other ICM platforms
+ Experience working in regulated industries (e.g., Life Sciences, Financial Services)
+ Exposure to Agile delivery methodologies
+ Experience with embedded analytics or BI tools
**What we look for**
We're seeking individuals who combine deep technical knowledge with a passion for solving complex business challenges. You should be a strategic thinker, a collaborative leader, and someone who thrives in dynamic environments. Your ability to bridge business needs with technical solutions will be key to driving success for our clients and teams.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $139,100 to $54,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 166,900 to 289,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The work:
+ Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
+ Define business cases, business and implementation roadmaps, and execute solutions
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
+ Advise clients on ways to measure and improve their customer-centric metrics
+ Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive business development efforts to build the Accenture Consulting practice
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's what you'll need:
+ A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
+ 1+ years of experience working with Artificial intelligence and front-end digital platforms
+ 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
+ Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
+ Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
+ Have hands on experience with artificial intelligence, GenAI and conversational design
+ Have expertise working with organizations within Health, Public Service, Education, Non-profit sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $63,800 to $05,800
Cleveland 59,100 to 164,600
Colorado 63,800 to 177,800
District of Columbia 68,000 to 189,300
Illinois 59,100 to 177,800
Maryland 63,800 to 177,800
Massachusetts 63,800 to 189,300
Minnesota 63,800 to 177,800
New York/New Jersey 59,100 to 205,800
Washington 68,000 to 189,300
#LI-MP
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The work:
+ Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
+ Define business cases, business and implementation roadmaps, and execute solutions
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
+ Advise clients on ways to measure and improve their customer-centric metrics
+ Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive business development efforts to build the Accenture Consulting practice
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's what you'll need:
+ A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
+ 1+ years of experience working with Artificial intelligence and front-end digital platforms
+ 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
+ Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
+ Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
+ Have hands on experience with artificial intelligence, GenAI and conversational design
+ Have expertise working with organizations within Health, Public Service, Education, Non-profit sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $63,800 to $05,800
Cleveland 59,100 to 164,600
Colorado 63,800 to 177,800
District of Columbia 68,000 to 189,300
Illinois 59,100 to 177,800
Maryland 63,800 to 177,800
Massachusetts 63,800 to 189,300
Minnesota 63,800 to 177,800
New York/New Jersey 59,100 to 205,800
Washington 68,000 to 189,300
#LI-MP
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The work:
+ Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
+ Define business cases, business and implementation roadmaps, and execute solutions
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
+ Advise clients on ways to measure and improve their customer-centric metrics
+ Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive business development efforts to build the Accenture Consulting practice
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's what you'll need:
+ A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
+ 1+ years of experience working with Artificial intelligence and front-end digital platforms
+ 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
+ Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
+ Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
+ Have hands on experience with artificial intelligence, GenAI and conversational design
+ Have expertise working with organizations within Health, Public Service, Education, Non-profit sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $63,800 to $05,800
Cleveland 59,100 to 164,600
Colorado 63,800 to 177,800
District of Columbia 68,000 to 189,300
Illinois 59,100 to 177,800
Maryland 63,800 to 177,800
Massachusetts 63,800 to 189,300
Minnesota 63,800 to 177,800
New York/New Jersey 59,100 to 205,800
Washington 68,000 to 189,300
#LI-MP
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.