18,557 Csm jobs in the United States

On the job training will be provided.

Responsible for operating and maintaining the collection system - cleaning, maintaining and repairing sewer lines, pump stations, wet wells, septic tanks, interceptors, manholes, and related equipment and responding to emergencies as required.

Description of Primary Responsibilities
1) Responsible for performing the operation and maintenance of the collection system.
2) Responsible for the operation and general maintenance of collection systems specialty equipment, tools, and vehicles.

General Development
1) Possesses basic organizational skills, typically to organize own work.
2) Has the ability to work independently and as part of a team.
3) Performs work in response to workflow or ongoing direction by supervisors or others; ability to take direction and adapt to change.
4) Willingly accepts on-call responsibilities.
5) Consistently follows appropriate safety rules and practices.
6) Has the ability to effectively select from alternatives to situations encountered on the job.
7) Considers the impact of work product on other employees in the work process.

Professional & Technical Knowledge
1) Possesses a basic level of written and verbal communication skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
2) Possesses knowledge of basic occupation hazards and safety principles.
3) Possesses specific knowledge and training in operation of equipment and mechanical systems used during the work process.
4) Possesses basic understanding of disposal regulations sufficient to determine proper disposal site.

Technical Skills
1) Possess aptitude in the use of mechanical, electrical, and hand tools.
2) Has the ability to use sewer maintenance tools and equipment.
3) Has the ability to read and interpret location maps and process diagrams.
4) Has the ability to review basic correspondence and simple reports in Microsoft Word, Excel, and Outlook.

Licenses & Certifications
1) Possesses - or has the ability to obtain through on the job training - a valid Hawaii Driver's License with CDL-B, tanker endorsement, air brakes, and no restrictions.
2) Possesses a valid State of Hawaii Department of Transportation medical examination certificate.

Communications Skills
1) Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.
2) Effectively conveys technical information to non-technical audiences.
3) Effectively communicates information in written (including electronic) correspondence.

Physical Demands
1) Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties.
2) Is able to be exposed to hazardous, unsanitary and unpleasant conditions.
3) Is able to work shift, weekend, and holiday schedules.
4) Is required to respond to emergency call outs.
5) Has the ability to perform heavy lifting (50#) and other manual work under adverse conditions.

Pay Range: $26.98 - $32.17
An annual incentive bonus with an earning potential of 10% of base pay.

Customer Success Manager

Location:  Logan, UT (In-Person, On-Site)

Employment Type:  Full-Time

Looking to hire near the end of 2025

 

About Us



We’re a fast-growing software company based in Logan, Utah, on a mission to improve safety, compliance, and well-being in K–12 schools through innovative technology. We’re a small, collaborative team where every member has a big impact. Our work directly supports educators, administrators, and students across the country.

About the Role



We are seeking a Customer Success Manager (CSM)  who is passionate about building strong relationships, solving problems, and helping customers succeed. In this role, you’ll be the trusted point of contact for our clients, ensuring they get the most out of our platform from onboarding through long-term engagement.If you thrive on connecting with people, anticipating needs, and delivering solutions before issues arise — all while staying impeccably organized — you’ll feel right at home here. Experience in the K–12 education space is a plus, but not required.

What You’ll Do

• Serve as the main point of contact for assigned customers, building and maintaining strong relationships.


• Lead onboarding and training for new clients, ensuring smooth adoption of our software.


• Proactively monitor customer health and engagement, addressing challenges before they become problems.


• Partner with customers to understand their goals, challenges, and needs — then deliver actionable solutions.


• Collaborate with sales, product, and support teams to ensure seamless customer experiences.


• Track customer feedback and share insights to help improve our product and processes.


• Identify opportunities for account growth and customer advocacy.
  
   

What We’re Looking For

• 2+ years in customer success, account management, or a similar client-facing role (SaaS experience preferred).


• Exceptional communication and interpersonal skills — you know how to listen, connect, and inspire trust.


• Strong problem-solving skills with a proactive, “get it done” attitude.


• Highly organized with excellent time management and attention to detail.


• Comfort with technology and the ability to quickly learn new tools and systems.


• Experience in or familiarity with the K–12 education system is a plus.
  
   

Why You’ll Love Working Here

• Join a small, passionate team where your contributions matter.


• Be part of a mission-driven company making a tangible difference in schools nationwide.


• Work in a collaborative, supportive environment that values initiative and innovation.


• Competitive salary and benefits package.

We are looking for a Scrum Master with expertise in process improvement to support our IT teams as we transition into an Agile environment. In this role, you will lead the transition from Waterfall to Agile, access and enhance the IT delivery model, and drive organizational change.

Responsibilities:

• Provide leadership in rolling out Agile delivery model and manage a teams adoption
• Lead and provide guidance to establish an operating and governance model for rolling out Scrum across the organization
• Promote continuous improvement; produce Agile adoption roadmap and change management plans; evaluate and report on improvements
• Facilitate process improvement efforts using a data-driven approach and proven methodologies (methods and tools such as Value Stream Mapping, Takt Time, Root Cause Analysis, Designing KPIs, etc.)
• Evaluate and report on projects against business drivers, value delivered, and related metrics/KPIs
• Lead the Scrum of Scrums and manage project delivery roadmaps, issues, dependencies, and risks of the projects within the portfolio
• Mentor and coach team members on Agile principles and best practices

• 5+ years of recent experience as a Scrum Master/Agile Coach; CSM certified or equivalent process improvement certifications
• Prior experience as a Scrum Master with experience in the Asset Management industry
• Experience in Business/IT process analysis, modeling, re-engineering, transformation, and controls
• Demonstrated track record of software development process improvement
• Demonstrated ability to think strategically and act as a thought partner with senior leadership and key stakeholders
• Experience with Agile PLM tools like Rally, Jira, and VersionOne (Jira Preferred)

• Excellent communication and mentoring skills
• Excellent facilitation, decision making, and conflict resolution skills

• Implementation of CSM Modules in ServiceNow for at least 2 programs.
• Implementation experience using Now Platform, Service Portal, Next UI Framework, Integration Hub
• Experience in Web Services like SOAP and REST to link ServiceNow with existing tools in a network
• Experience in building integration with SAP ECC 6 and S/4 Hana using Integration HUB spokes and BTP
• Hands on experience on Flow Designer, UI Builder, Virtual Agent, Service Catalog / Record Producer, Flow Designer
• Experienced in JavaScript, HTML, CSS, and ServiceNow scripting languages, Client side / Server-side
scripts, UI policy, Data policy, Business rule, script include, Script action, UI action, Flow designer and decision
table, Workflows, Rest and Soap based integration, Transform map, Import set and Data sources
• Extensive experience in Integrating ServiceNow with other systems using custom developed & Integration Hub spokes
• Workflow Automation using workflow, Document Feeds, email, Scheduled Script Executions, and Events
• Good knowledge of Glide API that is used with JavaScript to implement advanced features in ServiceNow.
• Implemented Access Control using ACL as well as Query Business Rules.
• Implemented complex processes in ServiceNow using workflows and flow designer
• Generating and scheduling reports and creating homepages to showcase Key Performance Indicators.
• Expertise in client and server side scripting using components such as Client Scripts, Business Rules, Script Includes
• Configuration of alerts via e-mail and SMS services, to keep the users updated
• Experience in assessing Service management landscape including existing ServiceNow implementations, offering recommendations & improvements
• Knowledge on ServiceNow Automated test framework
• Expertise in Custom module implementations
Roles & Responsibilities
Requirements Gathering and Process Mapping:
• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring
streamlined CSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:
• Design ServiceNow CSM architecture collaborating with business teams and development teams
• Define data; models, integrations, workflows, and UI experiences across CSM

Implementation:
• Lead and govern technical implementations across CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Reporting & Dashboards
• Design custom and out-of-the-box performance analytics, reports, and dashboards
Knowledge & Mentorship:
• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.
Pre Sales & Solutioning:
• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required
• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap
Generic Managerial Skills:
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Good Communication and presentation skills, Client handling
• Thought leadership - Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Job Description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech assembles a dedicated team of experienced professionals committed to addressing the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future

North American Regional Category Manager - Chemicals
The Regional Category Manager will be responsible for developing and implementing sourcing and procurement strategies in their region in alignment with the Global Category teams and the Regional Business Lines. This role drives supplier performance, negotiates cost efficiencies, ensures supply continuity, and supports the company’s cost, quality, and sustainability objectives. The ideal candidate possesses strong technical and business acumen, as well as deep knowledge in chemical raw material sourcing, water treatment, and relevant chemical markets, with experience in the relevant industry.  

Key Characteristics:

• Develop, lead, and implement end-to-end sourcing strategies for chemical raw material categories for both specialty and commodity chemicals.  

• Deep industry knowledge in chemical markets, strong business acumen, and demonstrated cross-functional leadership.

• Strategic thinker and able to work in a collaborative, double matrix, and multicultural environment.

Duties & Responsibilities:

Category Management & Strategic Sourcing 

• Develop and lead end-to-end regional sourcing strategies for key commodity and chemical categories in conjunction with global strategy and market trends.

• Perform total cost of ownership (TCO) analyses and market intelligence reviews to inform procurement decisions.

• Identify and qualify suppliers aligned with Veolia’s needs and environmental compliance standards.

• Owns the category business goals for the region and reports out to the Global Category Manager and regional team on progress.

Supplier Relationship Management

• Manage strategic supplier relationships, including quarterly business reviews, supplier innovation partnerships, and risk management activities.

• Negotiate long-term agreements and mitigate supply risk through multi-sourcing or buffer strategies.

• Collaborate with Quality, Technical, and EHS teams to ensure supplier compliance with Veolia’s specifications, Quality Management Systems, and safety protocols.

Cost Savings & Process Improvements

• Drive year-over-year savings targets through competitive bidding, value engineering, or alternate formulations.

• Lead or support cross-functional initiatives to improve procurement operations, sustainability, or product performance.

• Stay ahead of market trends in the water treatment and chemical supply chains, including regulatory impacts (e.g., REACH, TSCA, EPA rules).

Operational Support

• Partner with operations, production planning, and logistics to ensure seamless inbound supply of chemicals and raw materials.

• Monitor usage trends, coordinate with inventory teams, and proactively address supply-demand imbalances.

• Work closely with business lines and finance to ensure accurate price tracking and budget forecasting.

Hard Skills: 

• Expert: Demonstrate subject matter expertise in the field of chemical sourcing.

• Strong negotiation, analytical, and project management skills.

• Proficient in ERP/MRP systems (SAP preferred) and Google and Excel-based modeling.

Soft Skills:

• Strategic: Gets the big game. Understands long-term. Respects short term but doesn’t get hung up in the noise.

• Inspirational: Ability to inspire/ motivate others.

• Curious: Ability to pose high-impact questions, seeing opportunities in areas where others see problems.

• Courageous: Champions ideas and helps transform them into actions.

• Humble: Respectful towards peers, team members, leadership, and stakeholders.

• Holistic: Think customer and company first.

• Accountable: Demonstrates responsibility, ownership, and commitment. Taking responsibility for making tough calls when necessary.

• Ambitious: Identifies underlying truths and comes up with ideas that change the way we conceptualize issues, depicting a vision of the future that rallies teams to compete in new ways.

Education & Experience Required:

• Bachelor’s Degree in Chemical Engineering, Business, or a similar field.

• 10+ years of experience in Procurement, Supply Chain function, or an equivalent function with knowledge of business strategy, procurement strategy & processes, category management, and overall execution of procurement KPIs.

• Demonstrated chemical raw material sourcing, water treatment, and relevant chemical markets, with experience in the relevant industry. Proven experience in chemical raw material sourcing, water treatment, and related chemical markets within the industry.

• Experience drafting, negotiating, and implementing complex contracts for raw materials within the chemical industry. Experience in drafting, negotiating, and implementing complex raw material contracts in the chemical industry.

Preferred:

• MBA, Master's Degree, and/or certification like CPSM, CPM, CPSCM

• Experience in negotiating and managing suppliers within the Chemical industry, preferably within the water treatment industry

• Experience working in a matrixed organization

Working Conditions:

• Annual travel required: 15% 

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace.

• 10% Annual Incentive Bonus Plan
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate, the offer may be lower or higher than the
stated range: $113,000.00- $125,000.00

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
***Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity***

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.