5,884 Csm jobs in the United States

• The work that will define your career: this is literally an opportunity to change how the world works. We're going to totally transform how 1 billion people spend their time.
• Ownership above all else: every single person at Coworker brings an extreme level of ownership in everything they do. This is intensely motivating and will buoy you in everything you do.
• Exceptional team: you'll work alongside some of the best. We've been on the growth journey at Uber and other high calibre startups.
• Strong early traction in an explosive category: we're growing fast in an extremely fast growing category.
• Technical moat: OM1 allows us to do things that no-one else can do. It's an incredibly strong foundation to build a world-changing business.

• Customer Onboarding: Drive implementation success through structured onboarding programs, ensuring 30-day time-to-value
• Portfolio Management: Own 50-75 customer accounts, maintaining 95%+ retention rate and 110%+ net revenue retention
• Strategic Advisory: Conduct quarterly business reviews, create success plans, and provide data-driven recommendations
• Growth Initiatives: Identify expansion opportunities, collaborate with Sales on upsells and drive product adoption
• Success Operations: Monitor customer health scores, usage metrics, and engagement data to proactively address risks

• Experience: 2-4 years in SaaS Customer Success roles with proven track record of retention and growth
• Operational Mindset: Self-starter with ability to identify, own and execute on opportunities while managing competing priorities. Strong bias for action and comfort with ambiguity in a fast-paced environment
• Technical Skills: Strong platform expertise, ability to understand technical requirements and translate business needs
• Communication: Excellence in stakeholder management, presentation skills and written communication
• Analytics: Data-driven approach to customer success, proficiency in success metrics and reporting
• Tools: Expertise in Customer Success and CRM systems (Hubspot, Salesforce) and collaboration/project management tools

• Experience managing mid-market or enterprise SaaS relationships
• Background in consulting or strategic advisory roles
• Experience with AI/ML platforms and use cases

• Base Salary: 90k-120k
• Equity: Generous equity in early stage company
• Benefits: Health/dental/vision insurance, 401(k), unlimited PTO

• Mentorship: Partnered with Senior CSMs for portfolio strategy and skill development
• Promotion Path: Clear advancement to Enterprise CSM or Team Lead within 18-24 months
• Cross-functional exposure: Opportunities to work with Product, Sales and Marketing teams

CSM- Customer Success Manager (IT)
100% Remote with some travel for meetings
3 Month Contract to Hire
150-185K when perm- based on experience
Great Company
Unlimited Growth
Paid Certs when Perm
*Customer Success Manager: Experience with IT, MSPs or Solution Firms is a Must!
*PM Experience and MSP experience is a Must
* Experience being responsible for external clients is a-Must

Responsibilities

• Acts as a customer advocate.
• Results driven and customer focused; "Get things done - Make things happen".
• Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met.
• Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal.
• Grow existing contract values by cross-selling and up-selling existing contracts.
• Build a strong relationship with key customer staff, client director team, and Managed Services teams and management.
• Ensure reports are provided to an agreed schedule or on request, including: incident management, account performance, and service unit billing reports.
• Leads onboarding activities for new Managed Services customers.
• Set expectations of service quality, availability, and timeliness with the client.
• Drives process improvements that increase customer satisfaction.
• Work with the client and Managed Services teams to identify and manage service improvement activities.
• Translate and drive prioritization of customer requirements into service and project requests.
• Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented, and reviewed in a controlled manner.
• Report, communicate, and update relevant stakeholders on service operations.
• Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments.
• Assist with the development and improvement of the services organization.
• Leads and manages recurring Technical Assessments.
• Participates in business reviews with the customer and the AHEAD sales team.
• Supports and conducts self in a manner consistent with customer service expectations.
• Manage Root Cause Analysis and process and participate in Priority events as needed.

• Great understanding of IT Service Management processes and procedures.
• Great understanding of IT Project Management principles and techniques.
• Great ability to manage change and engage team members.
• Great ability to provide direction and leadership to others.
• Great facilitation and communication skills.
• Excellent presentation skills.
• Great Ability to manage and escalate client issues.
• Great Ability to react and adjust priorities of tasks.
• Comfortable in communicating and interacting with C-level customer stakeholders.
• MS Word - must be able to create and modify documents.
• MS Excel - create and modify pivot tables, manipulate data, create charts and graphs.
• MS Power Point - create and modify presentations.
• 10 years of relevant IT Service Account Management experience.
• ITIL Foundation Certification desired.
• PMI Project Management Professional (PMP) certification is a plus.
• ServiceNow experience is a plus.

• Acts as a customer advocate.
• Results driven and customer focused; Get things done - Make things happen.
• Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met.
• Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal.
• Grow existing contract values by cross-selling and up-selling existing contracts.
• Build a strong relationship with key customer staff, client director team, and Managed Services teams and management.
• Ensure reports are provided to an agreed schedule or on request, including: incident management, account performance, and service unit billing reports.
• Leads onboarding activities for new Managed Services customers.
• Set expectations of service quality, availability, and timeliness with the client.
• Drives process improvements that increase customer satisfaction.
• Work with the client and Managed Services teams to identify and manage service improvement activities.
• Translate and drive prioritization of customer requirements into service and project requests.
• Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented, and reviewed in a controlled manner.
• Report, communicate, and update relevant stakeholders on service operations.
• Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments.
• Assist with the development and improvement of the services organization.
• Leads and manages recurring Technical Assessments.
• Participates in business reviews with the customer and the AHEAD sales team.
• Supports and conducts self in a manner consistent with customer service expectations.
• Manage Root Cause Analysis and process and participate in Priority events as needed.

• Great understanding of IT Service Management processes and procedures.
• Great understanding of IT Project Management principles and techniques.
• Great ability to manage change and engage team members.
• Great ability to provide direction and leadership to others.
• Great facilitation and communication skills.
• Excellent presentation skills.
• Great Ability to manage and escalate client issues.
• Great Ability to react and adjust priorities of tasks.
• Comfortable in communicating and interacting with C-level customer stakeholders.
• MS Word must be able to create and modify documents.
• MS Excel create and modify pivot tables, manipulate data, create charts and graphs.
• MS Power Point create and modify presentations.
• 10 years of relevant IT Service Account Management experience.
• ITIL Foundation Certification desired.
• PMI Project Management Professional (PMP) certification is a plus.
• ServiceNow experience is a plus.

• Acts as a customer advocate.
• Results driven and customer focused; Get things done - Make things happen.
• Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met.
• Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal.
• Grow existing contract values by cross-selling and up-selling existing contracts.
• Build a strong relationship with key customer staff, client director team, and Managed Services teams and management.
• Ensure reports are provided to an agreed schedule or on request, including: incident management, account performance, and service unit billing reports.
• Leads onboarding activities for new Managed Services customers.
• Set expectations of service quality, availability, and timeliness with the client.
• Drives process improvements that increase customer satisfaction.
• Work with the client and Managed Services teams to identify and manage service improvement activities.
• Translate and drive prioritization of customer requirements into service and project requests.
• Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented, and reviewed in a controlled manner.
• Report, communicate, and update relevant stakeholders on service operations.
• Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments.
• Assist with the development and improvement of the services organization.
• Leads and manages recurring Technical Assessments.
• Participates in business reviews with the customer and the AHEAD sales team.
• Supports and conducts self in a manner consistent with customer service expectations.
• Manage Root Cause Analysis and process and participate in Priority events as needed.

• Great understanding of IT Service Management processes and procedures.
• Great understanding of IT Project Management principles and techniques.
• Great ability to manage change and engage team members.
• Great ability to provide direction and leadership to others.
• Great facilitation and communication skills.
• Excellent presentation skills.
• Great Ability to manage and escalate client issues.
• Great Ability to react and adjust priorities of tasks.
• Comfortable in communicating and interacting with C-level customer stakeholders.
• MS Word must be able to create and modify documents.
• MS Excel create and modify pivot tables, manipulate data, create charts and graphs.
• MS Power Point create and modify presentations.
• 10 years of relevant IT Service Account Management experience.
• ITIL Foundation Certification desired.
• PMI Project Management Professional (PMP) certification is a plus.
• ServiceNow experience is a plus.

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Direct message the job poster from Streamax Technology Co., Ltd.

Location: United States (Flexible location based on city)

Reports To: Regional Director USA

Job Overview:

As the Customer Success Manager (CSM) for the Bus Sector, you will be responsible for managing and growing Streamax's customer relationships within the public transportation industry in the United States. You will act as the main point of contact between the company and our clients, ensuring that our solutions meet their needs, enhancing customer satisfaction, and driving business growth. Working closely with sales, technical support, and operations teams, you will provide exceptional customer service and ensure the timely delivery of all projects.

Key Responsibilities:

• Manage and maintain relationships with existing bus sector clients, ensuring high levels of customer satisfaction with our products and services.
• Proactively engage with customers to identify their needs and provide tailored solutions.
• Communicate regularly with clients to offer technical support, solution consulting, and post-sale services, ensuring smooth implementation and prompt resolution of issues.
• Coordinate with internal teams (sales, technical support, and operations) to ensure projects and deliveries meet customer requirements.
• Conduct regular business reviews and health checks with clients, provide value-added services, and uncover new business opportunities.
• Encourage customer engagement and updates by sharing industry trends, best practices, and new technologies, enhancing customer loyalty.
• Monitor and assess customer satisfaction through regular reporting and feedback, ensuring long-term, sustainable relationships.
• Assist in product promotion strategies based on market demand and support the sales team in execution.
• Facilitate customer training and user education to ensure clients can maximize the use of our products and services.

Requirements:

• Bachelor's degree or above, preferably in Transportation, Engineering, Business Management, or related fields.
• At least 5 years of experience in the public transportation industry, with a background in customer management or project management preferred.
• Strong customer service orientation and problem-solving skills, with the ability to build trustful relationships with clients.
• Excellent cross-functional collaboration skills and the ability to effectively manage customer expectations.
• Strong communication skills, capable of explaining complex technical or business content clearly.
• Excellent time management and organizational skills, able to handle multiple projects in a fast-paced environment.
• Knowledge of the public transportation industry and experience with relevant products and applications is a plus.
• Fluent in English, with the ability to communicate effectively with international teams and clients.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Customer Service, and Sales
• Industries IT Services and IT Consulting

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• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.
• Contribute to newsletters and "what's new" materials.
• Provide feedback on customer health signals.
• Help evolve engagement strategies based on product signals.

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.

• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.
• Commitment to continuous learning in cloud security trends and emerging technologies.

• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Experience managing escalations and collaborating cross-functionally with Support, Product, and Sales teams.
• Ability to design and execute Mutual Activity Plans aligned with customer outcomes.

• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
• Capable of translating complex technical concepts into accessible content for diverse audiences.

• An analytical mindset with the ability to identify customer health signals and recommend engagement strategy adjustments.
• Experience contributing to customer business reviews and identifying growth opportunities.

• Competitive salary.
• Medical, dental, vision, 401(K), and additional incentives.
• Culture of community and opportunity to work in a growing organization.
• Room for career growth and professional development.
• Training and educational opportunities.

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.
• Contribute to newsletters and "what's new" materials.
• Provide feedback on customer health signals.
• Help evolve engagement strategies based on product signals.

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.

• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.
• Commitment to continuous learning in cloud security trends and emerging technologies.

• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Experience managing escalations and collaborating cross-functionally with Support, Product, and Sales teams.
• Ability to design and execute Mutual Activity Plans aligned with customer outcomes.

• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
• Capable of translating complex technical concepts into accessible content for diverse audiences.

• An analytical mindset with the ability to identify customer health signals and recommend engagement strategy adjustments.
• Experience contributing to customer business reviews and identifying growth opportunities.

• Competitive salary.
• Medical, dental, vision, 401(K), and additional incentives.
• Culture of community and opportunity to work in a growing organization.
• Room for career growth and professional development.
• Training and educational opportunities.

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit

Our CSMs are trusted strategic advisors to revenue and operational leaders. They drive strategic plans and business transformation while delivering measurable business impact. As a CSM at Gong, you will be expected to 1) drive customer engagement and product adoption, 2) deliver meaningful business outcomes, 3) mitigate risk, and 4) drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving multi-year renewals.
RESPONSIBILITIES

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, effectively to uncovering and driving towards board-level business outcomes and strategically map those to Gong workflows and subsequent value
• Own overall customer relationships and drive engagement and adoption, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy.
• Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals by driving renewal strategy and conversations
• Achieve cross-sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your portfolio
• Partner with Gong's Professional Services organization to ensure customers onboard successfully and achieve the fastest path to value against their desired outcomes
• Work successfully with a wide variety of cross-functional internal partners
• Contribute to Gong's environment and culture of "builders" versus "scalers" and come prepared to provide suggestions for process improvements and to help the team continue its evolution of what makes an excellent customer success organization

• 7+ years of relevant work experience
• Previous B2B SaaS and enterprise software experience
• Account management experience a plus
• Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative
• Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty
• Excellent verbal and written communication skills
• Passionate about providing an exceptional customer experience
• Creative, resourceful, detail-oriented, and well-organized
• A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment
• Someone who flourishes when given responsibility and a sense of ownership, often with limited direction
• Track record of completing complex projects when the path to success may be unclear and/or requires clarity and focus
• Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders
• Comfortable giving and receiving feedback

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Responsible for operating and maintaining the collection system - cleaning, maintaining and repairing sewer lines, pump stations, wet wells, septic tanks, interceptors, manholes, and related equipment and responding to emergencies as required.

Description of Primary Responsibilities
1) Responsible for performing the operation and maintenance of the collection system.
2) Responsible for the operation and general maintenance of collection systems specialty equipment, tools, and vehicles.

General Development
1) Possesses basic organizational skills, typically to organize own work.
2) Has the ability to work independently and as part of a team.
3) Performs work in response to workflow or ongoing direction by supervisors or others; ability to take direction and adapt to change.
4) Willingly accepts on-call responsibilities.
5) Consistently follows appropriate safety rules and practices.
6) Has the ability to effectively select from alternatives to situations encountered on the job.
7) Considers the impact of work product on other employees in the work process.

Professional & Technical Knowledge
1) Possesses a basic level of written and verbal communication skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
2) Possesses knowledge of basic occupation hazards and safety principles.
3) Possesses specific knowledge and training in operation of equipment and mechanical systems used during the work process.
4) Possesses basic understanding of disposal regulations sufficient to determine proper disposal site.

Technical Skills
1) Possess aptitude in the use of mechanical, electrical, and hand tools.
2) Has the ability to use sewer maintenance tools and equipment.
3) Has the ability to read and interpret location maps and process diagrams.
4) Has the ability to review basic correspondence and simple reports in Microsoft Word, Excel, and Outlook.

Licenses & Certifications
1) Possesses a valid Hawaii Driver's License with CDL-B, tanker endorsement, air brakes, and no restrictions.
2) Possesses a valid State of Hawaii Department of Transportation medical examination certificate.

Communications Skills
1) Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.
2) Effectively conveys technical information to non-technical audiences.
3) Effectively communicates information in written (including electronic) correspondence.

Physical Demands
1) Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties.
2) Is able to be exposed to hazardous, unsanitary and unpleasant conditions.
3) Is able to work shift, weekend, and holiday schedules.
4) Is required to respond to emergency call outs.
5) Has the ability to perform heavy lifting (50#) and other manual work under adverse conditions.

Pay Range: $26.98 - $32.17
An annual incentive bonus with an earning potential of 10% of base pay.