90,424 Csr Specialist jobs in the United States

Customer Service Specialist

21284 Towson, Maryland Sodexo

Posted 1 day ago

Job Viewed

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Job Description

Customer Service Specialist

**Location:** GREATER BALTIMORE MEDICAL CENTER - 32003005

**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

**Employment Type:** Full-Time Rotation Shift

**Pay Range:** $17 per hour - $17.50 per hour

Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

**Responsibilities include:**

+ May work in either food or facilities operation.

+ Handle customer service interactions through either face-to-face, email or telephone communications.

+ May also be required to record and document various client interactions for management follow-up.

+ Attends work and shows for scheduled shift on time with satisfactory regularity

+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

**What You Bring:**

+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.

+ 0 - 2 years of related experience

Link to full Job description ( We Offer:**

+ Flexible and supportive work environment, so you can be home for life's important moments.

+ Access to ongoing training/development and advancement opportunities to turn your job into a career

+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._

**Who we are:**

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
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Customer Service Specialist

20022 Tenleytown, District Of Columbia The Excalibur Group

Posted 1 day ago

Job Viewed

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Job Description

The Excalibur Group is currently seeking a Part-Time Customer Service Specialist to support a local contract in Washington, DC .

DUTIES/RESPONSIBLITIES
  • Support a team with customer service for the agency's residential food waste collection program.
  • Monitoring and managing a program-specific email inbox.
  • Responding to emails and voicemails within 1-2 business days.
  • Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
  • Connecting residents to appropriate resources and services; and assist with answering phone calls.
  • Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined
  • Provide supervisor with at least two (2) weeks notice for planned time off.
  • Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.
REQUIREMENTS
  • Ability to communicate effectively orally and in writing.
  • Ability to understand resources and services in the District, particularly solid waste collection services.
  • Working knowledge of Microsoft Suite: Word, Excel, OneDrive, Outlook, and Teams.
  • Skill in effectively dealing with confidential and sensitive issues.
  • Ability to answer emails and calls and enter data into electronic record simultaneously.
  • Ability to enter and maintain customer records in the agency's databases and spreadsheets in an accurate and timely manner.
  • Previous work experience and excellent skills in data entry, use of databases, use of Excel and the ability to populate spreadsheets, and general information management.
  • Ability to conduct needs assessments for residents over email and on the phone and respond accordingly in helpful and solutions-oriented manner.
  • Ability to comprehend, interpret, explain and make decisions in accordance with established policies, procedures, practices and regulations of the agency.
  • Ability to use tact and discretion when communicating with District residents and dealing with adverse situations.
  • Prior customer service experience is required; call center experience is preferred.
HOURS OF OPERATION
Mon. - Fri. 9:30am - 5pm (must have the availability to work during these hours)
Washington, DC
Part-Time role (Up to 20 hours per week)

PAY RATE
  • $25/hour

HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting .

Preference will be given to all qualified applicants who live in a federally certified HUBZone.

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**
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Customer Service Specialist

39203 Jackson, Mississippi Sodexo

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Specialist

**Location:** JACKSON STATE UNIVERSITY - 45697001

**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

**Employment Type:** Full-time

**Pay Range:** $7.25 per hour - $25.79 per hour

University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here ( with SodexoMagic is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

**What You'll Do:** As a Customer Service Specialist at SodexoMagic, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

**Responsibilities include:**

+ May work in either food or facilities operation.

+ Handle customer service interactions through either face-to-face, email or telephone communications.

+ May also be required to record and document various client interactions for management follow-up.

+ Attends work and shows for scheduled shift on time with satisfactory regularity

+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

**What You Bring:**

+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.

+ 0 - 2 years of related experience

Link to full Job description ( We Offer:**

+ Flexible and supportive work environment, so you can be home for life's important moments.

+ Access to ongoing training/development and advancement opportunities to turn your job into a career

+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

+ In addition to SodexoMagic's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Link to benefits summary ( SodexoMagic strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about SodexoMagic's benefit offerings during the interview process._

**Who we are:**

SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin "Magic" Johnson, and SodexoMagic. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and SodexoMagic, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
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Customer Service Specialist

18103 Allentown, Pennsylvania Sodexo

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Specialist

**Location:** LEHIGH VALLEY - MACK BUILDING - 74848004

**Workdays/shifts** **_:_** Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

**Employment Type:** Part-time

**Pay Range:** $18.00 per hour - $18.00 per hour

Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

**Responsibilities include:**

+ May work in either food or facilities operation.

+ Handle customer service interactions through either face-to-face, email or telephone communications.

+ May also be required to record and document various client interactions for management follow-up.

+ Attends work and shows for scheduled shift on time with satisfactory regularity

+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

**What You Bring:**

+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.

+ 0 - 2 years of related experience

Link to full Job description ( We Offer:**

+ Flexible and supportive work environment, so you can be home for life's important moments.

+ Access to ongoing training/development and advancement opportunities to turn your job into a career

+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._

**Who we are:**

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
View Now

Customer Service Specialist

20002 Tenleytown, District Of Columbia The Excalibur Group

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

The Excalibur Group is currently seeking a Part-Time Customer Service Specialist to support a local contract in Washington, DC .

DUTIES/RESPONSIBLITIES
  • Support a team with customer service for the agency’s residential food waste collection program.
  • Monitoring and managing a program-specific email inbox.
  • Responding to emails and voicemails within 1-2 business days.
  • Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
  • Connecting residents to appropriate resources and services; and assist with answering phone calls.
  • Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined
  • Provide supervisor with at least two (2) weeks notice for planned time off.
  • Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.
REQUIREMENTS
  • Ability to communicate effectively orally and in writing.
  • Ability to understand resources and services in the District, particularly solid waste collection services.
  • Working knowledge of Microsoft Suite: Word, Excel, OneDrive, Outlook, and Teams.
  • Skill in effectively dealing with confidential and sensitive issues.
  • Ability to answer emails and calls and enter data into electronic record simultaneously.
  • Ability to enter and maintain customer records in the agency’s databases and spreadsheets in an accurate and timely manner.
  • Previous work experience and excellent skills in data entry, use of databases, use of Excel and the ability to populate spreadsheets, and general information management.
  • Ability to conduct needs assessments for residents over email and on the phone and respond accordingly in helpful and solutions-oriented manner.
  • Ability to comprehend, interpret, explain and make decisions in accordance with established policies, procedures, practices and regulations of the agency.
  • Ability to use tact and discretion when communicating with District residents and dealing with adverse situations.
  • Prior customer service experience is required; call center experience is preferred.
     
HOURS OF OPERATION
Mon. – Fri. 9:30am – 5pm (must have the availability to work during these hours)
Washington, DC
Part-Time role (Up to 20 hours per week)

PAY RATE
  • $25/hour

HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting .

Preference will be given to all qualified applicants who live in a federally certified HUBZone.

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**

 

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Customer Service Specialist

18103 Allentown, Pennsylvania Sodexo

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Specialist

**Location:** LEHIGH VALLEY - MACK BUILDING - 74848005

**Workdays/shifts** **_:_** Varying shifts, days/hours, and rotating weekends. More details will be provided during the interview process.

**Employment Type:** Part-time

**Pay Range:** $18 per hour - $18 per hour

Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

**What You'll Do:** As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

**Responsibilities include:**

+ May work in either food or facilities operation.

+ Handle customer service interactions through either face-to-face, email or telephone communications.

+ May also be required to record and document various client interactions for management follow-up.

+ Attends work and shows for scheduled shift on time with satisfactory regularity

+ Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

**What You Bring:**

+ Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.

+ 0 - 2 years of related experience

Link to full Job description ( We Offer:**

+ Flexible and supportive work environment, so you can be home for life's important moments.

+ Access to ongoing training/development and advancement opportunities to turn your job into a career

+ Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.

+ In addition to Sodexo's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Link to benefits summary ( Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo's benefit offerings during the interview process._

**Who we are:**

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form ( .
View Now

Customer Service Specialist

28201 Charlotte, North Carolina Dick's Sporting Goods Inc

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

* Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.


* Serve as primary customer service provider at the front end and liaison between customers and management.


* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.


* Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.


* Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.


* Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).


* Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.


* Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.


* Take an all-hands-on-deck approach to support the team across the store.


* Perform other tasks as assigned by management.



TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

* Ensures Accountability


* Customer-Focus


* Collaborative


* Instills Trust


* Decision-Quality/Decision-Making Abilities


* Action-Oriented



QUALIFICATIONS:

* Prior retail sales, cashier, or customer-focused experience preferred.


* Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).


* Ability to work extended periods of time (up to 4 hours) standing or walking.


* Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
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Customer Service Specialist

66211 Shawnee, Kansas Dick's Sporting Goods Inc

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

* Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.


* Serve as primary customer service provider at the front end and liaison between customers and management.


* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.


* Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.


* Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.


* Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).


* Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.


* Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.


* Take an all-hands-on-deck approach to support the team across the store.


* Perform other tasks as assigned by management.



TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

* Ensures Accountability


* Customer-Focus


* Collaborative


* Instills Trust


* Decision-Quality/Decision-Making Abilities


* Action-Oriented



QUALIFICATIONS:

* Prior retail sales, cashier, or customer-focused experience preferred.


* Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).


* Ability to work extended periods of time (up to 4 hours) standing or walking.


* Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
View Now

Customer Service Specialist

20002 Washington, District Of Columbia The Excalibur Group

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

The Excalibur Group is currently seeking a Part-Time Customer Service Specialist to support a local contract in Washington, DC .

DUTIES/RESPONSIBLITIES
  • Support a team with customer service for the agency’s residential food waste collection program.
  • Monitoring and managing a program-specific email inbox.
  • Responding to emails and voicemails within 1-2 business days.
  • Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
  • Connecting residents to appropriate resources and services; and assist with answering phone calls.
  • Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined
  • Provide supervisor with at least two (2) weeks notice for planned time off.
  • Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.
REQUIREMENTS
  • Ability to communicate effectively orally and in writing.
  • Ability to understand resources and services in the District, particularly solid waste collection services.
  • Working knowledge of Microsoft Suite: Word, Excel, OneDrive, Outlook, and Teams.
  • Skill in effectively dealing with confidential and sensitive issues.
  • Ability to answer emails and calls and enter data into electronic record simultaneously.
  • Ability to enter and maintain customer records in the agency’s databases and spreadsheets in an accurate and timely manner.
  • Previous work experience and excellent skills in data entry, use of databases, use of Excel and the ability to populate spreadsheets, and general information management.
  • Ability to conduct needs assessments for residents over email and on the phone and respond accordingly in helpful and solutions-oriented manner.
  • Ability to comprehend, interpret, explain and make decisions in accordance with established policies, procedures, practices and regulations of the agency.
  • Ability to use tact and discretion when communicating with District residents and dealing with adverse situations.
  • Prior customer service experience is required; call center experience is preferred.
     
HOURS OF OPERATION
Mon. – Fri. 9:30am – 5pm (must have the availability to work during these hours)
Washington, DC
Part-Time role (Up to 20 hours per week)

PAY RATE
  • $25/hour

HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting .

Preference will be given to all qualified applicants who live in a federally certified HUBZone.

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**

 

Powered by JazzHR

View Now

Customer Service Specialist

35634 Florence, Alabama Dick's Sporting Goods Inc

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

ROLE RESPONSIBILITIES:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating a hassle-free shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

* Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.


* Serve as primary customer service provider at the front end and liaison between customers and management.


* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.


* Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.


* Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.


* Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).


* Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.


* Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.


* Take an all-hands-on-deck approach to support the team across the store.


* Perform other tasks as assigned by management.



TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

* Ensures Accountability


* Customer-Focus


* Collaborative


* Instills Trust


* Decision-Quality/Decision-Making Abilities


* Action-Oriented



QUALIFICATIONS:

* Prior retail sales, cashier, or customer-focused experience preferred
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  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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