78,691 Customer Advisor jobs in the United States
Customer Support Advisor
Posted today
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Job Description
Job Description
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.
What You'll Do:
In this role, you'll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you.
Responsibilities
- Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
- Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
- Effectively communicate CPI Security's value, products, and services to customers and utilize upselling techniques to meet customers' needs
- Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
- Perform alarm system downloads to ensure programming of alarm systems
- Assist field technicians with signal feedback, testing, and general customer account information needs
- Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys
What's In It For You!
- $40,000 - $50,000 average annual compensation
- Ongoing specialized, paid training and career growth opportunities.
- Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
- Eligible for free monitored security system after 90 days
- Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
What We're Looking For:
- High school diploma or equivalent
- Minimum 2 years customer service experience, technical support experience preferred
- Phone-based support skills preferred
- Advanced typing and computer skills
- Thrive in a busy, fast-paced work environment
- A self-starter who can operate independently, within a team environment
Customer advisor with Armenian language
Posted today
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Job Description
Customer advisor with Armenian language
Job Description
This position is suitable for candidates who want to work in the office and are looking for standard working time. We need your skills!
**So, what's the role all about:**
· Advising and supporting the consumers on their experience and maintenance on the devices
· Achieving great customer satisfaction, focusing on clients' needs, offering the best possible solution
· Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients
You are a good fit for the role if you are:
· Fluent in with Armenian and English
· Experienced in a call centre environment is an advantage
· Active listener with positive attitude and tone of voice
· Familiar with OS MS Windows & Office and Internet applications
· Well-developed customer orientation skills
**What you can expect from us:**
· Working Hours 24/7
· Office based position
· Comprehensive initial training and onboarding
· Competitive salary
· Medical insurance
· Life insurance
· Performance bonus
· Transport allowance
· Meal vouchers
· Various career development opportunities
· Holiday pay
· Team and Concentrix events
We can't wait to meet you!
**Who are we:**
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
Location:
GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs
Language Requirements:
Armenian, English
Time Type:
Full time
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Customer Support Advisor (CSA)
Posted 13 days ago
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Job Type Full-timeDescriptionWho We AreUnited Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.What You'll GetA comprehensive employee benefits plan that includes medical, dental, vision, and 401K MatchReferral BonusEarned PTOEmployee Assistance ProgramPaid Company holidaysCompany Paid Life InsuranceGreat Work/Life BalanceOpportunities for advancementA chance to work for the best in the businessJob Type: Full Time Schedule: Monday - Friday 1st shift - Saturdays as neededUnited Ag & Turf NE is seeking a Customer Support Advisor to support United C&F customers by delivering equipment management solutions, driving product support sales, and ensuring strong customer satisfaction across assigned territories.What You'll DoResearch parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.Maximize product support sales from designated customers. Both parts and labor sales.Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.Work with territory sales reps to maximize the probability of repeat sales and increase United C&F's share of new equipment purchases.Develop new product support business within the assigned territory, with customers that haven't utilized United C&F in the past.Maintain thorough knowledge of United C&F's product line and their product support offerings.Maintain an average of six-ten customer contacts per day.Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources. RequirementsPreferredCollege degree preferred or relevant work experience, with at least 3 to 5 years of relevant experience within a similar field. Organization and communication skills must be highly developed. Computer skills need to be broad based.A valid driver's license will be required.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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